Top Sites>marko | Buy & Sell Secondhand

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# Marko.ch - Complete Platform Guide

> Marko is Switzerland's leading Gen-Z secondhand marketplace for buying and selling fashion, electronics, and home goods. We make sustainable shopping easy, safe, and affordable across Switzerland in German, French, Italian, and English.

## Table of Contents
1. [Key Facts](#key-facts)
2. [How It Works](#how-it-works)
3. [Main Categories](#main-categories)
4. [User Features](#user-features)
5. [Trust & Safety](#trust-and-safety)
6. [Policies](#policies)
7. [Fees & Pricing](#fees-and-pricing)
8. [Environmental Impact](#environmental-impact)
9. [Support & Help](#support-and-help)
10. [URL Structure](#url-structure)

## Key Facts
- **Company**: Marko Switzerland AG, Langstrasse 231, 8005 Zürich, Switzerland
- **Location**: Switzerland (Swiss company, CHF currency)
- **Target Audience**: Gen-Z and young adults
- **Categories**: Fashion, Electronics, Home & Living
- **Languages**: German (DE), French (FR), Italian (IT), English (EN)
- **Mission**: Reduce waste by giving items a second life, over 1,500 tons CO2 equivalent saved
- **Contact**: help@marko.ch

## How It Works

### For Buyers

**Browse & Discover**
- Search through thousands of secondhand items across Switzerland
- Filter by category, brand, size, color, condition, price, and location
- View detailed photos and descriptions
- Check seller profiles
- Save favorite items and searches
- Follow sellers and get notifications

**Purchase Process**
1. Add items to shopping cart
2. Secure checkout with multiple payment methods
3. Choose between shipping or local pickup
4. Buyer protection on all transactions
5. Tracking information provided
6. Chat with seller if you have questions

**After Purchase**
- Track your order status
- Receive notifications about shipping
- Confirm receipt of item
- Open return if needed (within 48 hours of receiving item)
- Chat with seller about any issues

### For Sellers

**Listing Process**
1. Take photos of your item (AI-powered photo optimization available)
2. Add description (AI assistance for descriptions)
3. Set category, brand, size, condition
4. Choose price (suggested pricing available)
5. Select shipping or pickup options
6. Publish listing (free to list)

**After Sale**
- Receive notification of purchase
- Ship within 2-7 days
- Use integrated Swiss Post labels
- Receive payment after buyer confirms receipt
- Communicate with buyer via secure messaging

**Seller Tools**
- Manage all listings in one place
- Track sales and earnings
- Payout management (Stripe integration)
- Performance statistics

## Main Categories

### Fashion

Fashion items include clothing, shoes, bags, accessories, jewelry, watches, and luxury & designer items for all ages. Categories are organized by item type rather than gender.

**Clothing**
- Dresses, skirts, pants, jeans
- Tops, blouses, sweaters, cardigans, shirts, t-shirts
- Jackets, coats, blazers, suits
- Sportswear and activewear

**Shoes**
- Sneakers, boots, heels, sandals
- Dress shoes, casual shoes
- Children's and baby shoes

**Accessories & Bags**
- Handbags, crossbody bags, backpacks
- Jewelry, watches
- Belts, scarves, hats
- Sunglasses

**Kids' Items**
- Baby clothing and accessories (0-24 months)
- Toddler items (2-4 years)
- Children's clothing (5-12 years)

- [Browse All Fashion](https://marko.ch/de/c/fashion)

### Electronics

**Mobile Devices**
- Smartphones (iPhone, Samsung, etc.)
- Tablets and e-readers
- Accessories (cases, chargers, headphones)

**Computing**
- Laptops and notebooks
- Desktop computers
- Monitors and peripherals
- Storage devices

**Gaming**
- Gaming consoles (PlayStation, Xbox, Nintendo)
- Video games
- Controllers and accessories

**Audio & Entertainment**
- Headphones and earbuds
- Speakers (Bluetooth, home audio)
- Turntables and vinyl equipment
- Musical instruments

**Photography**
- Cameras (DSLR, mirrorless, compact)
- Lenses and accessories
- Drones

**Wearables**
- Smartwatches
- Fitness trackers
- Smart home devices

- [Browse All Electronics](https://marko.ch/de/c/electronics)

### Home & Living

**Furniture**
- Sofas, chairs, armchairs
- Tables (dining, coffee, side)
- Beds and mattresses
- Storage solutions (shelves, cabinets)
- Outdoor furniture

**Home Decor**
- Wall art and frames
- Lamps and lighting
- Rugs and carpets
- Curtains and textiles
- Plants and planters
- Decorative items

**Kitchen & Dining**
- Cookware and bakeware
- Kitchen appliances
- Dishes and glassware
- Cutlery

**Sports & Outdoor**
- Sports equipment (ski, snowboard, bikes)
- Camping gear
- Fitness equipment
- Outdoor clothing

**Books, Media & Entertainment**
- Books (fiction, non-fiction, textbooks)
- Vinyl records
- CDs and DVDs
- Board games

**Toys & Games**
- Children's toys
- Board games
- Puzzles
- Collectibles

- [Browse All Home & Living](https://marko.ch/de/c/home)

## User Features

### Shopping Features
- **Shopping Cart**: Add multiple items, checkout all at once (https://marko.ch/de/cart)
- **Favorites**: Save items you like for later (https://marko.ch/de/user/favorites)
- **Saved Searches**: Get notifications for new items matching your criteria (https://marko.ch/de/user/saved-searches)
- **Search**: Advanced search with filters (https://marko.ch/de/search)
- **Collections**: Browse curated collections
- **Brands**: Browse by brand (https://marko.ch/de/brands)

### Social Features
- **Feed**: Personalized feed of items from sellers you follow (https://marko.ch/de/feed)
- **Follow Sellers**: Follow your favorite sellers
- **User Profiles**: View seller profiles and shops (https://marko.ch/de/shop/:username)

### Account Management
- **Profile Settings**: Manage your profile (https://marko.ch/de/user/settings/profile)
- **Addresses**: Manage shipping addresses (https://marko.ch/de/user/settings/addresses)
- **Payment Methods**: Saved cards for checkout (https://marko.ch/de/user/settings/saved-cards)
- **Payout Settings**: Configure seller payouts (https://marko.ch/de/user/settings/payout)
- **Notification Settings**: Control email and push notifications (https://marko.ch/de/user/settings/notification-settings)
- **Language**: Switch between DE/FR/IT/EN (https://marko.ch/de/user/settings/language)
- **Email & Password**: Update login credentials (https://marko.ch/de/user/settings/email)

### Order Management
- **My Purchases**: Track orders as buyer (https://marko.ch/de/user/buying)
- **My Listings**: Manage your items for sale (https://marko.ch/de/user/selling)
- **Messages**: Chat with buyers/sellers (https://marko.ch/de/user/chat)
- **Order Details**: View shipping, tracking, issues

## Trust & Safety

### Buyer Protection
- **Payment Security**: All payments processed securely through the platform
- **Funds Held**: Money held until buyer confirms receipt
- **Easy Returns**: Return any item within 48 hours of receiving it
- **Refund Policy**: Full refunds when items are returned
- **Report System**: Report fraudulent listings or problematic sellers

### Community Guidelines
- **Prohibited Items**: Counterfeits, weapons, recalled items, illegal goods
- **Content Moderation**: AI and human moderation of listings
- **User Reports**: Report button on all listings and profiles
- **Chat Moderation**: Monitoring of messages for safety
- **Block Users**: Block problematic users

### Data Protection
- GDPR compliant
- Secure data handling
- Privacy policy: https://marko.ch/de/m/data-privacy

## Policies

### Shipping Policy

**Seller Responsibilities**
- Ship within 2-7 days of purchase
- Provide tracking information
- Package items securely
- Use Swiss Post integration for labels

**Shipping Options**
- Standard shipping via Swiss Post
- Tracked shipping recommended
- Local pickup option available
- Buyer pays shipping costs (shown at checkout)

**Delivery Times**
- Switzerland: 1-3 business days
- Tracking provided automatically

**Best Practices**
- [Shipping Best Practices](https://help.marko.ch/en/articles/8608120-best-practices-when-shipping)
- [How to Ship Guide](https://help.marko.ch/en/articles/7901894-how-do-i-ship-an-item-once-it-s-purchased)

### Return & Refund Policy

**Buyer Returns**
- Buyers can return items for ANY reason
- Must initiate return within 48 hours of receiving the item
- Easy return process through the app
- After initiating return, buyer has 72 hours to ship item back to seller

**Refund Process**
1. Buyer initiates return in the app (within 48 hours of receiving item)
2. Buyer ships item back to seller (within 72 hours of initiating return)
3. Seller receives returned item
4. Full refund processed to buyer
5. No approval needed - returns are automatic if done within timeframes

**All Returns Accepted**
- Change of mind - allowed
- Didn't like the item - allowed
- Item not as described - allowed
- Any other reason - allowed
- Must be within 48 hours of receiving and shipped back within 72 hours

More info: [Buyer's Return Policy](https://help.marko.ch/en/articles/7902564-buyer-s-return-policy)

### Prohibited Items

**Never Allowed**
- Counterfeit goods or replicas
- Weapons, knives, ammunition
- Illegal drugs or drug paraphernalia
- Recalled products
- Stolen goods
- Adult content or services
- Live animals
- Hazardous materials

**Restricted Items**
- Alcohol (requires proper licensing)
- Tobacco products
- Prescription medications
- Medical devices

**Intellectual Property**
- Items must not violate trademarks
- No unauthorized reproductions
- Report copyright violations: help@marko.ch

### Account Policies

**Account Creation**
- Must be 13+ years old
- One account per person
- Accurate information required
- Email verification required

**Account Termination**
- Users can delete their account in settings
- Marko can suspend/ban accounts for violations
- Self-service deletion available in user settings

**Prohibited Behavior**
- Spam or harassment
- Fraudulent activity
- Payment outside platform
- Price manipulation

## Fees & Pricing

### Buyer Fees
- **Free to Browse**: No cost to search or browse
- **Buyer Protection Fee**: Small fee added at checkout for protection program
- **Shipping Costs**: Buyer pays shipping (shown at checkout)
- **Payment Processing**: Included in checkout price
- **No Hidden Fees**: All costs shown at checkout

### Seller Fees
- **Free to List**: No cost to create listings
- **Seller Fee**: Fee charged on successful sales (percentage of sale price)
- **Payment Processing**: Included in seller fee
- **Payout**: Receive funds after buyer confirms receipt

### Payment Methods
- Credit/debit cards (Visa, Mastercard)
- Twint

### Pricing Tips for Sellers
- Research similar items
- Consider condition and brand
- Factor in original retail price
- Competitive pricing sells faster
- Free shipping can increase sales

## Environmental Impact

### Sustainability Mission
Marko's mission is to extend the life of products and reduce waste through secondhand commerce.

**Impact Metrics**
- Over 1,500 tons CO2 equivalent saved
- Thousands of items kept from landfill
- Promoting circular economy in Switzerland
- Reducing fast fashion impact

**How It Works**
Every secondhand purchase prevents:
- Manufacturing new items
- Resource extraction
- Transportation emissions
- Packaging waste
- Landfill accumulation

**CO2 Calculator**
- Each item shows environmental savings
- Based on product category and type
- Visible impact for users

Learn more: https://marko.ch/de/m/sustainability

## Support & Help

### Help Center
Comprehensive guides and FAQs available in all languages:
- English: https://help.marko.ch/en
- Deutsch: https://help.marko.ch/de
- Français: https://help.marko.ch/fr
- Italiano: https://help.marko.ch/it

### Key Help Articles

**For Buyers**
- [Step-by-step Buying Guide](https://help.marko.ch/en/articles/7901880-step-by-step-buying-on-marko)
- [Marko Buyer Protection](https://help.marko.ch/en/articles/7902520-marko-buyer-protection)
- [How to Contact a Seller](https://help.marko.ch/en/articles/12041152-how-can-i-contact-a-seller)
- [Shipping and Pickup](https://help.marko.ch/en/articles/7902452-shipping-and-pickup-as-buyer)
- [Buyer's Return Policy](https://help.marko.ch/en/articles/7902564-buyer-s-return-policy)

**For Sellers**
- [Step-by-step Selling Guide](https://help.marko.ch/en/articles/7901829-step-by-step-selling-on-marko)
- [What Makes a Great Listing](https://help.marko.ch/en/articles/7902286-what-makes-a-great-marko-listing)
- [How to Ship an Item](https://help.marko.ch/en/articles/7901894-how-do-i-ship-an-item-once-it-s-purchased)
- [Best Practices When Shipping](https://help.marko.ch/en/articles/8608120-best-practices-when-shipping)
- [How to Verify Your Account](https://help.marko.ch/en/articles/10272997-how-do-i-verify-my-seller-account)

### Contact Support
- **Email**: help@marko.ch
- **Response Time**: Within 24 hours
- **Available**: In DE, FR, IT, EN

## URL Structure

### Multilingual URLs
All pages available in 4 languages via locale prefix:
- German: `/de/...`
- French: `/fr/...`
- Italian: `/it/...`
- English: `/en/...`

### Main Navigation

**Public Pages**
- Home: `/:locale`
- Search: `/:locale/search`
- Category: `/:locale/c/:category_slug_and_id`
- Product Type: `/:locale/t/:product_type_slug_and_id`
- Product Detail: `/:locale/p/:username/:product_slug_and_id`
- User Shop: `/:locale/shop/:username`
- Brand: `/:locale/b/:brand_slug`
- Brands Overview: `/:locale/brands`
- Collection: `/:locale/collection/:slug`
- Similar Items: `/:locale/similar-items/:username/:product_slug_and_id`

**Selling**
- Create Listing: `/:locale/sell`
- Edit Listing: `/:locale/p/:username/:product_slug_and_id/edit`

**User Pages** (Login Required)
- Profile: `/:locale/profile`
- Feed: `/:locale/feed`
- Shopping Cart: `/:locale/cart`
- My Purchases: `/:locale/user/buying`
- My Listings: `/:locale/user/selling`
- Messages: `/:locale/user/chat`
- Favorites: `/:locale/user/favorites`
- Saved Searches: `/:locale/user/saved-searches`
- Settings: `/:locale/user/settings`

**Auth Pages**
- Login: `/:locale/user/login`
- Register: `/:locale/user/register`
- Reset Password: `/:locale/user/reset-password`

**Information Pages**
- About Us: `/:locale/m/about-us`
- Sustainability: `/:locale/m/sustainability`
- Terms & Conditions: `/:locale/m/terms-conditions`
- Privacy Policy: `/:locale/m/data-privacy`
- Imprint: `/:locale/m/imprint`

### Technical Details

**Domain**: marko.ch

**Default Locale**: German (de)

**Locale Detection**: Automatic based on browser settings

**Canonical URLs**: All pages have proper canonical tags

**Mobile App**: iOS and Android apps available

**API**: Not publicly available

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**Company Information**
- Legal Name: Marko Switzerland AG
- Address: Langstrasse 231, 8005 Zürich, Switzerland
- Contact: help@marko.ch
- Help Center: help.marko.ch
- Terms: https://marko.ch/de/m/terms-conditions
- Privacy: https://marko.ch/de/m/data-privacy

Last Updated: 2025-01-06