# Marko.ch

> Marko is Switzerland's leading Gen-Z secondhand marketplace for buying and selling fashion, electronics, and home goods. We make sustainable shopping easy, safe, and affordable across Switzerland in German, French, Italian, and English.

**📖 For complete documentation, see [llms-full.txt](https://marko.ch/llms-full.txt)**

## Key Facts
- **Location**: Switzerland (Swiss company, CHF currency)
- **Target Audience**: Gen-Z and young adults
- **Categories**: Fashion, Electronics, Home & Living
- **Languages**: German (DE), French (FR), Italian (IT), English (EN)
- **Mission**: Reduce waste by giving items a second life, over 1,500 tons CO2 equivalent saved

## How It Works

### For Buyers
- Browse thousands of secondhand items
- Filter by category, size, brand, condition, and price
- Secure payment through the platform
- Buyer protection on all transactions
- Shipping or local pickup options

### For Sellers
- List items for free in under 2 minutes
- AI-powered listing assistance for photos and descriptions
- Set your own prices
- Receive payment securely after buyer confirms receipt
- Seller dashboard to manage listings

## Main Categories

### Fashion
Women's, Men's, and Kids' clothing, shoes, accessories, bags, jewelry, watches, luxury and designer items.
- [Browse Fashion](https://marko.ch/de/c/fashion)

### Electronics
Smartphones, tablets, laptops, gaming consoles, audio equipment, cameras, smartwatches, and wearables.
- [Browse Electronics](https://marko.ch/de/c/electronics)

### Home & Living
Furniture, home decor, kitchen items, sports equipment, books, media, toys, and games.
- [Browse Home & Living](https://marko.ch/de/c/home)

## Trust & Safety
- Verified user profiles
- Secure in-app messaging
- Protected payments (funds held until delivery confirmed)
- Buyer protection program
- Report and moderation system
- Community guidelines enforcement

## Important Links

### Getting Started
- [How to Sell](https://help.marko.ch/en/articles/7901829-step-by-step-selling-on-marko)
- [How to Buy](https://help.marko.ch/en/articles/7901880-step-by-step-buying-on-marko)
- [Marko Buyer Protection](https://help.marko.ch/en/articles/7902520-marko-buyer-protection)

### Browse & Shop
- [Search All Items](https://marko.ch/de/search)
- [Browse Brands](https://marko.ch/de/brands)
- [Collections](https://marko.ch/de/collection/)

### User Features
- [Sell an Item](https://marko.ch/de/sell)
- [My Shopping Cart](https://marko.ch/de/cart)
- [My Purchases](https://marko.ch/de/user/buying)
- [My Listings](https://marko.ch/de/user/selling)
- [Messages & Chat](https://marko.ch/de/user/chat)
- [Favorites](https://marko.ch/de/user/favorites)
- [Profile Settings](https://marko.ch/de/user/settings)

### Information
- [About Us](https://marko.ch/de/m/about-us)
- [Sustainability](https://marko.ch/de/m/sustainability)
- [Terms & Conditions](https://marko.ch/de/m/terms-conditions)
- [Privacy Policy](https://marko.ch/de/m/data-privacy)
- [Imprint](https://marko.ch/de/m/imprint)

### Support
- [Help Center](https://help.marko.ch/)
- Email: help@marko.ch
- Response within 24 hours

## Multilingual Support

Marko is available in all four official Swiss languages:

### Deutsch (German)
- [Startseite](https://marko.ch/de)
- [Suchen](https://marko.ch/de/search)
- [Verkaufen](https://marko.ch/de/sell)
- [Hilfe](https://help.marko.ch/de)

### Français (French)
- [Accueil](https://marko.ch/fr)
- [Rechercher](https://marko.ch/fr/search)
- [Vendre](https://marko.ch/fr/sell)
- [Aide](https://help.marko.ch/fr)

### Italiano (Italian)
- [Home](https://marko.ch/it)
- [Cerca](https://marko.ch/it/search)
- [Vendere](https://marko.ch/it/sell)
- [Aiuto](https://help.marko.ch/it)

### English
- [Home](https://marko.ch/en)
- [Search](https://marko.ch/en/search)
- [Sell](https://marko.ch/en/sell)
- [Help](https://help.marko.ch/en)

## Policies

### Shipping
- Sellers ship within 2-7 days
- Tracking provided on all shipments
- Swiss Post integration for easy shipping labels
- Buyer pays shipping costs (included at checkout)
- Local pickup available for bulky items

### Returns & Refunds
- Buyers can return items for any reason within 48 hours of receiving
- Easy return process through the app
- Buyer must ship item back within 72 hours of initiating return
- Full refund once seller receives returned item

### Prohibited Items
- Counterfeit goods
- Weapons and dangerous items
- Recalled products
- Illegal items
- Items violating intellectual property

## Pricing & Fees
- Free to list items
- Service fee applied on successful sales
- Buyer pays shipping costs at checkout
- Buyer protection fee included
- Competitive rates compared to new retail

## Environmental Impact
- Every purchase saves items from landfill
- CO2 calculator shows environmental savings
- Partnership with sustainability initiatives
- Encouraging circular economy in Switzerland

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Last Updated: 2025-01-06