Top Sites>Zanroo - AI-Powered MarTech Platform for ASEAN

# Zanroo Website - robots.txt
# https://www.zanroo.com

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# Sitemap
Sitemap: https://www.zanroo.com/sitemap.xml

# LLMs.txt for AI readability
# https://www.zanroo.com/llms.txt

# Zanroo

> Zanroo is Southeast Asia's leading Social Intelligence & Customer Engagement platform. Founded in Thailand, Zanroo provides AI-powered social listening, data analytics, omnichannel customer support, and marketing technology solutions across ASEAN markets including Thailand, Malaysia, Singapore, Indonesia, and Japan. ISO 27001 certified. IEEE-published sentiment analysis research.

## Company Information
- Website: https://zanroo.com
- Contact: ask@zanroo.com
- Founded: Thailand
- Offices: Thailand (HQ), Malaysia, Indonesia, Japan
- Certifications: ISO 27001
- Sign In: https://center.zanroo.com/
- Social: [Facebook](https://www.facebook.com/zanrooinc), [LinkedIn](https://www.linkedin.com/company/zanroo), [X/Twitter](https://x.com/zanrooinc)

## Products

### Social Intelligence & Analytics
- [Social Listening](https://zanroo.com/products/social-listening): Advanced social media monitoring powered by Zati AI. Track, analyze, and gain actionable insights from social conversations. Features OCR, brand detection, AI location detection, IEEE-certified sentiment analysis, and multi-layer keyword analysis across Southeast Asian markets.
- [Quick Analysis](https://zanroo.com/products/quick-analysis): Fast-track analysis tool for immediate market intelligence. One-click reports, competitive benchmarking, rapid trend identification, and instant data visualization.
- [Trend X](https://zanroo.com/products/trend-x): Real-time online trend tracking and analysis. Automatic trending topic identification, viral content tracking, emerging trend alerts, and trend lifecycle analysis across digital platforms.
- [Insight Dashboard](https://zanroo.com/products/insight-dashboard): Unified data visualization combining Social Listening, Zanroo Desk, and Own Media Management for comprehensive cross-platform analysis and automated reporting.

### Customer Engagement & Support
- [Zanroo Desk](https://zanroo.com/products/zanroo-desk): Omnichannel customer service platform supporting Facebook, Instagram, YouTube, X, Webchat, Email, Google Business Reviews, and App Store Reviews. Features intelligent ticket routing, multi-level SLA, AI-enhanced communication, and 10-level customer segmentation.
- [Zanroo Chatbot](https://zanroo.com/products/zanroo-chatbot): 24/7 automated customer support with natural language understanding, multilingual support, and seamless handover to human agents via Zanroo Desk integration.
- [GenAI Chat](https://zanroo.com/products/genai-chat): Advanced generative AI chat platform with context-aware conversations, custom knowledge base upload, document-grounded responses, and conversation analytics.

### Content & Media Management
- [Influally](https://zanroo.com/products/influally): Influencer discovery, analysis, and campaign management platform specializing in Southeast Asian markets. Advanced search filters, audience analytics, engagement verification, and ROI calculation.
- [Own Media Management](https://zanroo.com/products/own-media-management): Multi-channel content management and publishing. Content scheduling, cross-platform publishing, optimal timing suggestions, and performance analytics.
- [Ads Scanner](https://zanroo.com/products/ads-scanner): Automated advertising content monitoring for detecting harmful, inappropriate, or policy-violating content in digital advertisements. AI-powered scanning with brand safety enforcement.

### Utilities & Tools
- [Data Automation](https://zanroo.com/products/data-automation): Automation tools for large-scale social monitoring tasks. Custom workflow rules, scheduled execution, bulk data processing, and API integrations.
- [Onelink.cx](https://zanroo.com/products/onelink): Enterprise link management platform with smart short links, branded QR codes, and advanced analytics. Available exclusively to verified enterprise customers.

## AI Engine
- [Zati AI](https://zanroo.com/zati-ai): Zanroo's proprietary AI engine powering all platform capabilities. Processes social data across ASEAN languages including Thai, Bahasa Indonesia, Malay, Vietnamese, and more.

## Services
- [Insight Report](https://zanroo.com/services/insight-report): Consumer insight reports covering brand perception, customer behavior, influencer analysis, product analysis, campaign analysis, industry benchmarking, and trend analysis.
- [Marketing Research](https://zanroo.com/services/marketing-research): 360-degree social analytics including brand health checks, campaign evaluation, customer engagement analysis, crisis alerts, competitor analysis, and influencer marketing research.
- [Research](https://zanroo.com/services/research): Specialized research for new product development, market demand analysis, predictive research, marketing strategy, and data clustering.
- [Crisis Management](https://zanroo.com/services/crisis-management): Strategic crisis response using the Jones & Chase framework with Reactive, Adaptive, and Dynamic response strategies.

## Solutions
- [Omni-Channel Helpdesk](https://zanroo.com/solutions/omni-channel-helpdesk): Unified customer service across all channels
- [Smart Customer Service](https://zanroo.com/solutions/smart-customer-service): AI-enhanced customer support operations
- [O2O Research](https://zanroo.com/solutions/o2o-research): Online-to-offline research and analytics
- [Multiple AI Chatbot](https://zanroo.com/solutions/multiple-ai-chatbot): Deploy multiple AI chatbots across channels

### Industry Solutions
- [Banking](https://zanroo.com/solutions/banking): Customer sentiment analysis for financial institutions
- [Insurance](https://zanroo.com/solutions/insurance): Social listening for insurance companies
- [FMCG](https://zanroo.com/solutions/fmcg): Brand monitoring for consumer goods
- [Telco](https://zanroo.com/solutions/telco): Crisis management for telecommunications
- [Logistics](https://zanroo.com/solutions/logistics): Customer satisfaction tracking for logistics

## Regional Offices
- [Malaysia & Singapore](https://zanroo.com/country/malaysia-singapore): Zanroo Malaysia Sdn. Bhd., KL Gateway, Kuala Lumpur. Website: https://zanroo.com.my/
- [Indonesia](https://zanroo.com/country/indonesia): PT. Zanroo Technology Indonesia, The Boulevard, Jakarta Pusat
- [Japan](https://zanroo.com/country/japan): Zanroo Japan, Tokyo. Website: https://zanroo-japan.com/

## Blog
- [Blog Home](https://zanroo.com/blog): 59 articles covering social listening guides, competitor comparisons, industry use cases, tips & insights, Thailand market analysis, and company news.

### Featured Articles
- [Getting Started with Zanroo Social Listening](https://zanroo.com/blog/getting-started-with-zanroo-social-listening): Complete onboarding guide
- [Zanroo vs Sprinklr](https://zanroo.com/blog/zanroo-vs-sprinklr): Feature comparison for Southeast Asian markets
- [Zanroo vs Brandwatch](https://zanroo.com/blog/zanroo-vs-brandwatch): Social listening platform comparison
- [Thailand Social Media Landscape 2026](https://zanroo.com/blog/thailand-social-media-landscape-2026): Comprehensive market analysis
- [Thai Consumer Behavior & Online Trends](https://zanroo.com/blog/thai-consumer-behavior-online-trends): Consumer insights from social data
- [Zanroo IEEE Thai Sentiment Analysis Research](https://zanroo.com/blog/zanroo-ieee-thai-sentiment-analysis-research): Published research by Udomsak Donkhampai on Thai-language sentiment classification
- [Zanroo First SEA MarTech to Achieve ISO 27001](https://zanroo.com/blog/zanroo-first-sea-martech-iso-27001): Security certification milestone
- [Hat Yai Flooding: 561 Million Engagements](https://zanroo.com/blog/social-listening-disaster-response-hat-yai): Crisis monitoring case study
- [Mascot Marketing Thailand: 380 Million Engagements](https://zanroo.com/blog/mascot-marketing-thailand-380-million-engagements): Viral marketing analysis

## Legal
- [Privacy Policy](https://zanroo.com/privacy-policy)
- [Terms of Service](https://zanroo.com/terms-of-service)
- [PDPA Compliance](https://zanroo.com/pdpa)
- [GDPR Compliance](https://zanroo.com/gdpr)