Top Sites>In-App AI Support Platform | Gaming & Mobile Apps | Theymes

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Sitemap: https://theymes.com/sitemap.xml
Sitemap: https://theymes.com/sitemap-index.xml

# Theymes

> Theymes is an AI-powered player support platform built for gaming companies. It provides omnichannel support tools — including an in-game SDK, Discord bot, web widget, and email — with AI-driven automation, a knowledge base, and a unified agent workspace to help game studios resolve player issues faster and at scale. All plans include unlimited seats, unlimited AI usage, and zero per-ticket costs.

Theymes is headquartered in Finland and serves game studios ranging from indie to enterprise scale. The platform is purpose-built for the gaming industry, addressing the unique needs of player communities that generic customer service tools don't cover. Unlike traditional support tools that charge per seat, per ticket, or per AI interaction, Theymes pricing is designed so that more player engagement never means higher costs.

## Key Features

- 24/7 AI-powered multilingual support across all channels
- In-game support SDK for Unity, iOS, Android, and WebGL
- AI Co-Pilot agent workspace with automated ticket tagging and enrichment
- Self-service knowledge base with AI search and automatic translation (9+ languages)
- Discord bot integration for community support
- Automated troubleshooting flows and player intent detection
- Real-time analytics dashboards (CSAT, response time, deflection, sentiment, and more)
- Live issue tracking with Slack and email alerts

## Platform

- [In-Game Support SDK](https://theymes.com/platform/sdk): Lightweight SDK for iOS, Android, Unity, and WebGL that provides in-game support, AI search, troubleshooting flows, and multilingual assistance without players leaving the game.
- [AI Knowledge Base](https://theymes.com/platform/ai-knowledge-base): Self-service knowledge base powered by AI with automatic multi-language translation, analytics, and platform-specific content targeting.
- [Support Workspace](https://theymes.com/platform/support-application): Unified agent workspace with AI Co-Pilot, multi-channel integration, automated ticket tagging, canned responses, and internal collaboration tools.
- [Discord Integration](https://theymes.com/platform/discord-integration): Discord bot for automated community support, ticket creation, and player engagement directly within Discord servers.

## Solutions

- [Player Support](https://theymes.com/solutions/player-support): Overview of how Theymes reduces ticket volume, speeds up response times, and improves player satisfaction with AI-driven support.
- [For Studios](https://theymes.com/solutions/for-studios): How game studios use Theymes to scale support operations with AI automation and omnichannel coverage.

## Pricing

- [Pricing](https://theymes.com/pricing): Theymes offers three plans. All plans include **unlimited seats**, **unlimited AI usage**, and **zero per-ticket costs** — costs scale with game success, not support volume.
- **Startup**: Tailored pricing for new games. Includes unlimited seats, unlimited AI usage, basic AI knowledge base, SDK, player care app, troubleshooter, bug reporting, and community support automation. Standard support during business hours.
- **Liveops** (from €4,500/month): For live games scaling player support. Includes unlimited seats, unlimited AI usage, unlimited games, and zero ticket costs. Features 24/7 AI-powered multilingual support, advanced AI insights, live issue tracking, Discord bot, web widget, SDK, workflows, triggers, automated routing, knowledge base with AI translation, and priority support during extended hours.
- **Enterprise** (custom pricing): For large-scale studios needing custom solutions. Includes everything in Liveops (unlimited seats, unlimited AI, zero ticket costs) plus business-specific integrations, SSO (SAML/OIDC), custom SLA, BPO/external vendor support, dedicated 24/7 on-call support, and professional services.
- Add-ons available across all plans: Workforce management, automated ticket QA.
- Pricing philosophy: No per-ticket costs, no per-seat charges, no AI usage caps. More player engagement never means higher costs. Budgets stay predictable even during launches and high-traffic periods.

## Company

- [About](https://theymes.com/about): Company story, founding team, and core values.
- [Customers](https://theymes.com/customers): Case studies and testimonials from gaming companies using Theymes.
- [Blog](https://theymes.com/blog): Industry insights on player support, gaming, and AI from the Theymes team.
- [Contact](https://theymes.com/contact): Get in touch with the Theymes team.

## Legal

- [Privacy Policy](https://theymes.com/privacy): Data handling and privacy practices.
- [Terms of Service](https://theymes.com/terms-of-service): Platform terms and conditions.
- [Security & Compliance](https://theymes.com/security-and-compliance): Security practices and compliance documentation.