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# Synthetix

Customer service software | Conversational AI

## Sitemaps

- [XML Sitemap](https://synthetix.com/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [Blog](https://synthetix.com/blog/)
- [What Is Self-Service Software?](https://synthetix.com/web-self-service/what-is-self-service-software/) - Self-service software is a branch of customer service deployed by businesses to help their customers and improve operational efficiency.
- [The End of Furlough: How the Energy Sector Should Prepare Customer Service](https://synthetix.com/blog/end-furlough-how-energy-sector-should-prepare-customer-service/) - The End of Furlough: How the Energy Sector Should Prepare Customer Service Higher costs, falling CSAT scores and exhausted contact channels, Energy providers are feeling the effects that COVID-19 has had, and continues to have on customer service. But how can Energy providers effectively deal with customer issues and encourage customer retention when there is
- [How Major UK Beauty Retailer Reduced Handling Times And Boosted Customer Satisfaction ](https://synthetix.com/case-study/beauty-retailer-case-study/) - Case Study How Major UK Beauty Retailer Reduced Handling Times And Boosted Customer Satisfaction A client from 2013, leading Health and Beauty Retailer wanted a customer service solution that allowed them to support their customers in a variety of different ways, including self-service and agent-assisted.Their existing FAQ capabilities were limited in content and laborious to
- [Knowledge Management Best Practices](https://synthetix.com/knowledge-management/knowledge-management-best-practices/) - Knowledge management is becoming increasingly popular within Enterprise companies, its capability to solve problems both internally and externally, whilst improving business operations makes it invaluable to businesses today.
- [The Best Customer Service Tools For The Contact Centre ](https://synthetix.com/cx-software/best-customer-service-tool/) - When your customers reach the contact centre, it Is because they have an issue that needs resolving. It is also likely that they are frustrated. It is therefore a critical time in the after-sales journey and should be dealt with in the most efficient way to maintain a good relationship and boost CSAT.
- [How Financial Services Provider Achieved Significant Contact Reduction With Synthetix Tools ](https://synthetix.com/case-study/financial-services-provider-case-study/) - Case Study How Financial Services Provider Achieved Significant Contact Reduction With Synthetix Tools  Synthetix began working with one of the UK’s leading Financial Services providers in 2014, with goals to deflect routine queries to self-service channels and enhance CX. Since then they have implemented our CX suite including FAQ tools, chatbot, live chat and
- [Yorkshire Building Society And Synthetix: 17 Years Of Delivering Excellent CX](https://synthetix.com/case-study/yorkshire-building-society-case-study/) - Case Study Yorkshire Building Society And Synthetix: 17 Years Of Delivering Excellent CX One of the UK’s largest building societies, Yorkshire Building Society provides financial services online, over the phone and via their 240 locations. Yorkshire Building Society deploys Synthetix’s customer service chatbot, self-service tools and live chat across its brand portfolio to streamline online CX and boost
- [How Synthetix Helped Major Utility Company Significantly Reduce Call Volume And Chat Times](https://synthetix.com/case-study/major-utilities-case-study/) - Case Study How Synthetix Helped Major Utility Company Significantly Reduce Call Volume And Chat Times Working together from 2009, our Utility customer continues to provide excellent CX through a blend of Synthetix’s self-service and agent-assisted customer service channels. Download Case Study PDF Company Profile 3,000Employees Serving 1.4 MillionHomes & Businesses Multilingualcustomer service Reducing Calls And Chat Duration
- [Knowledge Software In The Contact Centre ](https://synthetix.com/knowledge-management/knowledge-software-in-the-contact-centre/) - As the beating heart of so many clients’ customer service operations and with expectations constantly evolving, contact centres and BPOs are feeling the pressure to promote efficiency and maintain CSAT - all while keeping costs down.
- [Live Chat In The Contact Centre](https://synthetix.com/live-chat/live-chat-in-the-contact-centre/) - Considered a staple of the contact centre by many, live chat is significantly cheaper to operate compared to traditional agent-assisted methods such as telephony; companies have reported a 55% decrease in phone call costs by introducing live chat.
- [Knowledge Management Systems: The 2022 Buyer’s Guide](https://synthetix.com/knowledge-management/knowledge-management-systems-buyers-guide/) - Today the implementation of knowledge management systems is critical to business operations, CX and customer satisfaction. This buyer’s guide outlines the key commercial, technical and usability considerations to equip you with before you begin the vendor selection process.
- [Live Chat for Customer Support: The 2022 Buyer’s Guide](https://synthetix.com/live-chat/live-chat-customer-support/) - Adopting live chat for customer support is becoming increasingly popular for Enterprise businesses, but as the market expands and the choice becomes greater, it can be difficult to know what solution is best for your business and your customers. We have produced a Buyer’s Guide and checklist to help you throughout the live chat selection process.
- [The Top 5 Benefits Of A Self-Service Contact Centre](https://synthetix.com/web-self-service/self-service-contact-centre/) - A self-service contact centre utilises a range of AI-powered self-service applications and tools, such as chatbots and self-service widgets, in order to drive significant efficiencies and improvements.
- [Live Chat Knowledge Base Integration: The Key Benefits](https://synthetix.com/live-chat/live-chat-knowledge-base-integration/) - Integrations between live chat and knowledge base software are key and particularly useful for agents. This article explores how the live chat knowledge base integration works, why the integration is important and the key benefits.
- [What is a Knowledge Base?](https://synthetix.com/knowledge-management/what-is-a-knowledge-base/) - Knowledge plays an integral role in business, from decision making to improving operational efficiency, it is used by everyone, every day. However, all too many organisations do not optimise their knowledge, they lack the control, organisation and sharing capabilities that are otherwise achieved using knowledge base software. With customer service expectations rapidly changing, it is crucial that businesses fully utilise knowledge, especially that concerning customers. This article explores the importance of implementing a knowledge base, its benefits and how it works.
- [What Is Live Chat Software?](https://synthetix.com/live-chat/what-is-live-chat-software/) - Live chat software is the medium that enables 2-way communication between your company and your customers online. Playing a key role in your overall customer service offering, live chat is agent-assisted unlike other tools such as self-service and chatbots that rely on AI and NLP to deliver results. This means that when customers engage with live chat, their queries are being dealt with by a human who is specially trained to solve queries instead of an algorithm.
- [18 Tips to Improve Live Chat for Customer Service](https://synthetix.com/live-chat/tips-to-improve-live-chat-customer-service/) - Live chat is a particularly strong tool to include in your company’s overall ecosystem. But are you getting the most out of your live chat application?
- [How to Roll-out A Successful Internal Knowledge Base](https://synthetix.com/knowledge-management/internal-knowledge-base/) - For contact centres, an internal knowledge base is considered an essential, facilitating customer support with optimal efficiency whilst bringing operational costs down considerably. But how can you ensure a smooth and successful roll-out? This article provides the fundamental steps, tips and advice to achieve this.
- [Choosing The Best Live Chat for Customer Support](https://synthetix.com/live-chat/best-live-chat/) - With the expansion of digital transformation and rapidly changing customer expectations, it has never been more important to satisfy needs through customer support. It is therefore vital to choose the best live chat solution for not only your company but your customers. This article recommends a number of key criteria to consider when selecting live chat for customer support.
- [5 Reasons Customers Prefer Live Chat (When It’s Done Well)](https://synthetix.com/live-chat/5-reasons-customers-prefer-live-chat/) - Live chat, when it’s done well can optimise a number of areas within a business, from customer service to sales and marketing to logistics. As live chat becomes increasingly more available to all types of business, find out why it is customers preferred contact channel.
- [7 Reasons Online Live Chat Is Replacing Telephony](https://synthetix.com/live-chat/online-live-chat/) - With digitisation affecting virtually every aspect of your customers’ lives – including customer service – we explore whether online live chat is replacing traditional phone support channels.
- [Do Live Chat Apps Work For Lead Generation?](https://synthetix.com/live-chat/live-chat-apps/) - Whilst traditionally live chat apps have been used primarily for facilitating customer service, helping users whenever a query may arise, technology has since developed. With the utilisation of AI and other sophisticated features, live chat supports more than post-purchase, helping to convert site visitors into genuine leads. This article explores how live chat contributes to lead generation.
- [Live Chat for Your Website: How Does It Work?](https://synthetix.com/live-chat/live-chat-for-your-website/) - Live chat is quickly becoming an essential tool for both customer service and CX teams, providing the valuable support that customers require, complimenting your overall offering and making agents’ jobs easier. This article explores how live chat for your website works, what to look for in an effective vendor as well as the live chat implementation process.
- [What Is the Knowledge Management Process?](https://synthetix.com/knowledge-management/knowledge-management-process/) - With more companies recognising the value of knowledge as an asset within business, the discipline of knowledge management has skyrocketed. But how do organisations implement it? This article unpacks the key stages of the knowledge management process as well as exploring fundamental technology that is involved.
- [Choosing A Knowledge Base For The Multi-Tenant Contact Centre](https://synthetix.com/knowledge-management/contact-centre-knowledge-base/) - Contact and call centres that choose to include a centralised knowledge base at the heart of their tech stack reap a multitude of benefits from cost savings to efficiency, productivity and staff morale.
- [The 8 Biggest Chatbot Mistakes That Are Costing You Money](https://synthetix.com/chatbots/8-biggest-chatbot-mistakes/) - In recent years, chatbot technology has taken CX by storm, with the global chatbot market expected to reach $1.25 billion by 2025 , growing at a CAGR of 24.3%. Today, website visitors can expect to be greeted by a chatbot during their online journey. No longer are chatbots seen as novelty toys, but an expectation for many customers.
- [Customer Self-service: 8 Ways to Get It Right](https://synthetix.com/web-self-service/customer-self-service-ways-to-get-it-right/) - When executed correctly, customer self-service software can satisfy customer needs and enhance CX, all whilst significantly reducing levels of contact in the contact centre and therefore support costs. These 8 ways to get it right are designed to help you achieve self-service success.
- [What Is Knowledge Management?](https://synthetix.com/knowledge-management/what-is-knowledge-management/) - Knowledge management within Enterprise companies large is crucial to operational and strategic efficiency. Unfortunately, there are many barriers surrounding knowledge management and how best to utilise it. This article will explore how to get it right using specific software to build a successful knowledge management strategy.
- [Essential Knowledge Management Tools](https://synthetix.com/knowledge-management/essential-knowledge-management-tools/) - With Fortune 500 companies losing up to $31.5 billion a year due to a lack of knowledge sharing, it’s evident why so many are now investing in knowledge management. Whilst it involves people and processes, software plays a huge role in the function’s deployment. In this article, we explore key knowledge management tools such as knowledge bases as well as other valuable applications that compliment your customer service offering.
- [Executing a Knowledge Management Strategy](https://synthetix.com/knowledge-management/knowledge-management-strategy/) - The power of knowledge within business is undeniable, which is why knowledge management is such as sought-after capability in recent years. But with an average of 55% of enterprise data going unused, how can companies achieve optimal knowledge utilisation? This article explores how to execute an effective knowledge management strategy so that valuable knowledge doesn’t go to waste.
- [What are Chatbots?](https://synthetix.com/chatbots/what-are-chatbots/) - Chatbot usage has become the everyday norm for most customers, with 67% of us using chatbots within the last year. So why are chatbots so integral to customer service? And what is it about customer service chatbots that consumers favour over other channels?
- [Call Deflection Through AI Chatbots](https://synthetix.com/chatbots/call-deflection/) - According to IBM, businesses across the world spend over $1.3 trillion on 265 billion customer service calls each year. But what if a significant percentage of these calls could be dealt with by other means? By contact channels that are cost-efficient and user-friendly? In this article, we explore how call deflection is achieved using AI chatbots.
- [Conversational Chatbots: The Fundamentals For CX](https://synthetix.com/chatbots/conversational-chatbots/) - Technological advances and a significant rise in customer expectations have seen chatbot usage skyrocket in CX. In recent years, businesses have identified the value of adopting AI-powered technologies such as conversational chatbots – but how does this impact customer service? In this article, we explore the origins of conversational AI, different types of chatbots, adoption and implementation.
- [Enhancing CX With Multilingual Chatbots](https://synthetix.com/chatbots/multilingual-chatbot/) - A study revealed that 75% of consumers said they were more likely to purchase goods and services if the corresponding product information is in their native language.
- [Why an FAQ Page Is Not A Substitute for A Knowledge Base](https://synthetix.com/knowledge-management/faq-is-no-substitute-for-knowledge-base/) - When it comes to optimising customer service, particularly online, it’s important that customers can effectively self-serve. Being able to find answers to accurate, up-to-date results in a smooth and efficient way is reflected in customer satisfaction and the quality of a company’s customer service and knowledge management.
- [3 Types of Online Self-Service That Boost CSAT](https://synthetix.com/web-self-service/types-of-online-self-service/) - With the online self-service market expected to reach $46 billion by 2027, growing at CAGR of 6.7% from 2020 to 2027, self-service tools are becoming a necessity in CX - but which type, or blend of types are best for your customers?
- [Synthetix self-service and knowledge software offer to U.S. utilities](https://synthetix.com/blog/synthetix-self-service-and-knowledge-software-offer-to-u-s-utilities/) - Synthetix is set on expanding their already phenomenal global growth to address some of the very specific issues faced by utilities in the U.S.
- [Customers No Longer Want To Hear ‘The Covid Excuse’ For Bad Service](https://synthetix.com/blog/the-covid-excuse/) - With COVID still being used as an excuse for poor service, customer dissatisfaction is on the rise. In this article, we explore this spike in customer complaints and identify what it is that makes customer service so successful amongst select companies.
- [AI Chatbots in Customer Service: A History](https://synthetix.com/chatbots/ai-chatbots-in-customer-service-a-history/) - An AI chatbot is a software application hosted online and built with the intention to deliver direct, valuable two-way conversations with users. Today, chatbots are most commonly used by companies to facilitate online customer service, simulating agent assisted channels and providing customers with resolutions.
- [What Is FAQ Software?](https://synthetix.com/knowledge-management/what-is-faq-software/) - There are many types of FAQ software, from basic to high-end and static pages to AI-powered tools. This article is designed to help you understand your specific needs when it comes to FAQ software, and where you should focus your attention during the software selection process. The overwhelming majority of questions that contact centre teams receive are simple questions that customers could resolve themselves with access to an intelligent FAQ tool. Companies save millions per year in overhead costs by giving their customers the option to self-serve on the website before phoning or emailing their contact centres.
- [Contact Centre Chatbots: Why Are They Critical to CSAT?](https://synthetix.com/chatbots/contact-centre-chatbots/) - With digital transformation and AI adoption within customer service becoming increasingly popular, we ask: Is now the time of the contact centre chatbot? This article explores how chatbots compliment contact centres by improving CSAT, agent satisfaction and efficiency.
- [Post-Pandemic: Will CX Ever Be the Same?](https://synthetix.com/blog/post-pandemic-will-cx-ever-be-the-same/) - Post-Pandemic: Will CX Ever Be the Same? The pandemic has impacted the way in which every business operates. As the only line of communication between companies and their customers, online CX in particular has never been more vital. Here, we discuss what CX will look like post-pandemic, and if it will ever be the same.
- [The Current State Of The Contact Centre](https://synthetix.com/resources/current-state-of-the-contact-centre/) - How are rapidly changing customer expectations affecting the modern day contact centre? With challenges on the rise could the AI-powered self-service contact centre become the new norm?
- [The Best Self-Service Software For Customers](https://synthetix.com/web-self-service/self-service-software-for-customers/) - With demand for self-service software on the rise as the market’s CAGR is estimated at 22.1% from 2020 to 2027 , having a tool that lets your users help themselves is considered an essential part of CX. So, what is the best self-service software for your customers? Whilst the answer to this question will vastly differ depending on your company, your customers and their needs, this article will explore the components that make up effective and efficient self-service software.
- [Product Sheet - Knowledge: For Your Team](https://synthetix.com/resources/product-sheet-for-team/) - If you’re interested in learning more about Synthetix Knowledge: For Your Team, Download our latest product sheet or get in touch with the team
- [Product Sheet - Knowledge: For Your Customers](https://synthetix.com/resources/product-sheet-for-customers/) - If you’re interested in learning more about Synthetix Knowledge: For Your Customers Download our latest product sheet or get in touch with the team
- [Product Sheet - Xan Chatbot](https://synthetix.com/resources/product-sheet-xan-chatbot/) - If you’re interested in learning more about Synthetix Xan Chatbot, Download our latest product sheet or get in touch with the team
- [Product Sheet - Chat](https://synthetix.com/resources/chat-product-sheet/) - If you're interested in learning more about Synthetix Chat, Download our latest product sheet or get in touch with the team
- [6 Advantages Of Chatbots In Customer Service](https://synthetix.com/chatbots/advantages-of-chatbots-in-customer-service/) - Traditionally, when it comes to online customer service a chatbot might not be what initially springs to mind. In the past chatbots have been seen as a ‘thing of the future’ or novelty rather than a catalyst to excellent customer service and CX. Fast forward to the 2020s and attitudes could not be more different. Chatbots in customer service as quickly being an essential tool that both companies rely on and customers look for when embarking on their online journeys.
- [Lexus, adds premium online customer support to their customer experience portfolio](https://synthetix.com/blog/lexus-adds-premium-online-customer-support-their-customer-experience-portfolio/) - Discover why Japan's largest selling make of premium cars, Lexus, chose to become part of the respectful Synthetix client list.
- [Yorkshire Building Society banks on self-service technology to enhance customer experience](https://synthetix.com/resources/yorkshire-building-society-banks-on-self-service-technology-to-enhance-customer-experience/) - Discover how investing in online customer service technology not only enabled Yorkshire Building Society to deliver more personalised and targeted service with up-sell opportunities, but impacted in reducing in email and call volumes while increasing customer satisfaction.
- [Why insurers like esure have invested in Digital Customer Service](https://synthetix.com/resources/why-insurers-like-esure-have-invested-in-digital-customer-service/) - On demand webinar: Discover why insurers like esure have invested in Digital Customer Service
- [Why a Virtual Agent is the must-have catalyst for enterprise business transformation](https://synthetix.com/resources/why-a-virtual-agent-is-the-must-have-catalyst-for-enterprise-business-transformation/) - Predictions of Virtual Agent technology’s game-changing potential have been circulating since 1995. Let's unravel the hype from the practical application.
- [How inventive AI-powered customer support tools has IPRS Health deliver exceptional customer experience at every touchpoint](https://synthetix.com/resources/how-inventive-ai-powered-customer-support-tools-has-iprs-health-deliver-exceptional-customer-experience-at-every-touchpoint/) - CASE STUDY - Download or read more
- [The explicit link between Digital Customer Service and BUSINESS GROWTH for the Insurance industry](https://synthetix.com/resources/how-compelling-digital-customer-service-driving-incredible-roi-automotive-manufacturers/) - Digital tools can be key to solve some of Insurance customers’ most loathed aspects of Insurance, such as being able to self-serve answers to their queries online, without having to be put on hold, waiting to speak to an agent.
- [Get off to a flying start, digital customer service for the transport sector.](https://synthetix.com/resources/get-off-to-a-flying-start-digital-customer-service-for-the-transport-sector/) - Get off to a flying start. First-class customer service starts online.
- [An increase in customer contact meant an increase in customer satisfaction for this utility](https://synthetix.com/resources/an-increase-in-customer-contact-meant-an-increase-in-customer-satisfaction-for-this-utility/) - Southern Water seized the opportunity to enhance their customer support strategy by investing in best-of-breed online customer service solutions from Synthetix.
- [A comprehensive AI-powered knowledge solution prepares insurer for unexpected increases in enquiries leading to significant cost savings and an increase in efficiency](https://synthetix.com/resources/a-comprehensive-ai-powered-knowledge-solution-prepares-insurer-for-unexpected-increases-in-enquiries-leading-to-significant-cost-savings-and-an-increase-in-efficiency/) - CASE STUDY - Download or read more
- [Water utility's new chatbot to be a fountain of knowledge to customers](https://synthetix.com/blog/water-utilitys-new-chatbot-to-be-a-fountain-of-knowledge-to-customers/) - Chatbot's high levels of interaction confirms the success of this utility's approach to customer engagement.
- [The small step towards AI  that can deliver quick-win  business results](https://synthetix.com/blog/small-step-towards-ai-can-deliver-quick-win-business-results/) - With imagination and ingenuity, AI can improve every aspect of a business. This whitepaper looks at how ‘modest’ AI-powered solutions could translate into cost savings, increased efficiency and improved customer experience.
- [Preparing customer service for retail's first Covid Christmas](https://synthetix.com/blog/preparing-customer-service-for-retails-first-covid-christmas/) - Preparing customer service for retail’s first Covid Christmas Christmas 2020 will be the first ‘Golden Quarter’ during Covid, presenting challenges to retailers unmatched by any other season in living memory. Download this Article Already during this pandemic, retailers have seen a 20% increase in customer service enquiries, compared to the same period last year, as customers
- [Retailers - Dreaming of a ‘Black-Friday Christmas’?](https://synthetix.com/blog/retailers-dreaming-black-friday-christmas/) - There’s no denying that Black Friday is BIG business, however is this trend ultimately good for both consumers and retailers?
- [Customer Experience – Seeing ‘clearly’ in 2020](https://synthetix.com/blog/customer-experience-seeing-clearly-2020/) - While many of us might want to ditch the carbs or learn a new language, what will 2020 hold for business resolutions?
- [Synthetix celebrates 18 years of developing cutting-edge AI-driven Customer Engagement tools](https://synthetix.com/blog/synthetix-celebrates-18-years-developing-cutting-edge-ai-driven-customer-engagement-tools/) - What were YOU doing in 2001? We reflect on the past and our success on our 18th birthday.
- [Online customer service flying high](https://synthetix.com/blog/online-customer-service-flying-high/) - Discover how self-service could fuel exceptional CX for the travel industry.
- [Delivering Exceptional Customer Experience – Try, try and try again](https://synthetix.com/blog/delivering-exceptional-customer-experience-try-try-and-try-again/) - What lessons CX professionals can learn from the World Cup about customer engagement
- [AI: It’s a new dawn, it’s a new day, it’s a new way of customer support and engagement](https://synthetix.com/blog/ai-its-new-dawn-its-new-day-its-new-way-customer-support-and-engagement/) - How and where does AI fit into the contact centre and is it really necessary?
- [Ace in Customer Experience](https://synthetix.com/blog/ace-in-customer-experience/) - Let’s leave the noise for the crowds. Get your contact centre game on with these 3 powerful customer service tools.
- [All I want for Christmas is high levels of customer service](https://synthetix.com/blog/all-i-want-for-christmas-is-high-levels-of-customer-service/) - How to deliver ‘tinsel tantalising’ customer experiences to ensure their customers don’t go elsewhere. Boost your revenue targets with these simple tips.
- [Bots, Santa's little helpers](https://synthetix.com/blog/bots-santas-little-helpers/) - The world is finally catching up to automation, although it must be said that not all bots are created equal. The opportunities/jobs for bots are endless if you pick the right bot.
- [Contact centres winning the battle of CX, but have they?](https://synthetix.com/blog/contact-centres-winning-the-battle-of-cx-but-have-they/) - Three challenges contact centres should have overcome by now. Reducing cost-per-serve-ratio while improving customer experience, let the battle commence.
- [Customers vote with their wallets](https://synthetix.com/blog/customers-vote-with-their-wallets/) - Standing Still Is Going Backwards. Explore how can a Virtual Agent can align with wider business objectives.
- [Digital customer service channels to blame for poor CX?](https://synthetix.com/blog/digital-customer-service-channels-to-blame-for-poor-cx/) - It has become increasingly apparent that many channels are being bolted on with little or no consideration for how they are integrated with the rest of the organisation.
- [Do you want some AI with that?](https://synthetix.com/blog/do-you-want-some-ai-with-that/) - Waiting staff are 'lovin' their new AI-powered chatbot. Globally recognised fast food brand invested in new AI-tech to assist their staff anytime they need it.
- [Floods of customer complaints](https://synthetix.com/blog/floods-of-customer-complaints/) - Some companies are better than others when having to inform and respond customer queries with some companies heavily criticised for their lack in keeping people informed.
- [How to overcome the CX challenges of the next decade](https://synthetix.com/blog/how-to-overcome-the-cx-challenges-of-the-next-decade/) - Be part of the future and conquer the fear surrounding AI in customer experience. Why would you want to dis-incentivise innovation?
- [Keeping up with the AI Joneses](https://synthetix.com/blog/keeping-up-with-the-ai-joneses/) - Are you trying to impress customers with archaic self-service tools on your website?
- [Omni-channel | 3 ways to get there](https://synthetix.com/blog/omni-channel-3-ways-to-get-there/) - By the time a new integration is agreed, purchased, implemented and IT or contact centre staff trained to use it, the next advance in technology makes the realisation of creating ‘a single view of the customer’ seem to be nothing but an ideology.
- [Reflecting on the efforts and strategies of 2017](https://synthetix.com/blog/reflecting-on-the-efforts-and-strategies-of-2017/) - Starting the New Year with great ambitions for your customer experience strategy? Let's look at key trends for 2018.
- [Sink or swim for water utilities?](https://synthetix.com/blog/sink-or-swim-for-water-utilities/) - Water companies are drowning in an onslaught of reactions after the BBC reports on phone complaints increase.
- [Snow day should not equal icy customer support](https://synthetix.com/blog/snow-day-should-not-equal-icy-customer-support/) - Can you maintain high levels of service during peak and off-peak times? Web self-service options and Virtual Agents don't get snowed in.
- [Synthetix are finalists in the 'Digital Self-service Awards'](https://synthetix.com/blog/synthetix-are-finalists-in-the-digital-self-service-awards/) - The Synthetix entry highlighted enhanced customer experiences, a reduction in overall customer contact and costs for our customers from Retail, Travel and Insurance.
- [The bot phenomenon, gold rush or losing its sparkle?](https://synthetix.com/blog/the-bot-phenomenon-gold-rush-or-losing-its-sparkle/) - Is bot technology the golden opportunity the industry has been waiting for or not? To bot or not.
- [The politics of creating exceptional customer service](https://synthetix.com/blog/the-politics-of-creating-exceptional-customer-service/) - Team Synthetix had the honour of meeting Sir Allen Haselhurst, on Monday, 13 February. If Synthetix were in politics - the highest, rung of dignitaries in a country - we are convinced that our portfolio of brands would vote for our seat in Westminster.
- [Virtual Agents, hype or business genius?](https://synthetix.com/blog/virtual-agents-hype-or-business-genius/) - Growing your business the Virtual Agent way, is this 1995 all over again?
- [Virtual conversations can create more real-life conversions](https://synthetix.com/blog/virtual-conversations-can-create-more-real-life-conversions/) - Synthetix insights shared in Forrester report about how AI-powered solutions can optimise engagement with early-stage buyers.
- [Why contact centres are declaring war against bots](https://synthetix.com/blog/why-contact-centres-are-declaring-war-against-bots/) - AI stretches far beyond Botman versus SuperAgent - Read more about the dawn of a new Contact Centre.
- [Visual IVR - Increase self-service adoption](https://synthetix.com/resources/visual-ivr-increase-self-service-adoption/) - Discover how leading UK retail brand reduced their emails by 40% by investing in Visual IVR by re-purposing digital assets to deliver relevant answers.
- [Virtual Agent / Intelligent Chatbot software](https://synthetix.com/resources/virtual-agent-intelligent-chatbot-software/) - Generate leads, increase sales and optimise agent efficiency with Virtual Agent technology from Synthetix.
- [Synthetix culture](https://synthetix.com/resources/synthetix-culture/) - A short video which offers a little insight into our history, culture, and the workings inside our head office in the UK.
- [SentienceAI - A single source of truth across customer contact points](https://synthetix.com/resources/sentienceai-a-single-source-of-truth-across-customer-contact-points/) - Learn more about how SentienceAI. Discover the unparalleled Synthetix NLU technology powering Synthetix online customer service solutions, helping to answer millions of customer questions by understanding user utterances.
- [8 Reasons You Need a Chatbot For Your Website](https://synthetix.com/chatbots/chatbot-for-your-website/) - Today, customers expect on-demand, instant access to answers. They want seamless escalation between channels and would prefer to self-serve if there’s an option to do so.
- [Sentience AI- Blending Human with Artificial Intelligence](https://synthetix.com/resources/sentience-ai-blending-human-artificial-intelligence/) - Explore this Sentience AI technology video which explains why Synthetix are leaders in AI-powered, human blended, multi-channel online customer service.
- [Avinity enhances their online support through Synthetix](https://synthetix.com/blog/avinity-enhances-their-online-support-through-synthetix/) - The new GiftChoice service from Avinity is prepared for the festive period's predicted increase in website visitor spikes.
- [5 Killer tips to thrive this Black Friday](https://synthetix.com/resources/5-killer-tips-to-thrive-this-black-friday/) - 5 Killer tips for retailers looking to thrive (not just survive) the Black Friday retail revolution.
- [Should Christmas be cancelled, retail revolution or CX nightmare?](https://synthetix.com/blog/should-christmas-be-cancelled-retail-revolution-or-cx-nightmare/) - Retailers are grappling with uncertain consumer demand and a fundamental shift in customer behaviour, is the holiday shopping season to blame?
- [The Customer Experience ‘To Don’t’ List for 2019](https://synthetix.com/blog/contact-centre-dont-list-2019/) - Why customer service and the contact centre, should be on top of your New Year’s resolution list.
- [Part two: The CX ‘To Don’t’ List for 2019](https://synthetix.com/blog/part-two-cx-dont-list-2019/) - Our digitally connected world is a challenge, however this CX ‘To Don’t’ list aims to reveal a bit more ‘third pig’ CX strategy.
- [Part three: The CX ‘To Don’t’ List for 2019](https://synthetix.com/blog/part-three-cx-dont-list-2019/) - Have you conquered the top 4 challenging customer service expectations within the contact centre? Here's how.
- [Why customers are falling out of love in two clicks](https://synthetix.com/blog/why-customers-are-falling-out-of-love-in-two-clicks/) - Whether you are a Valentine’s Day, ‘meh’ or ‘yeah’, your CX strategy should enchant customers to fall for your business every time they interact with you.
- [Blending Human & Artificial Intelligence](https://synthetix.com/blog/blending-human-artificial-intelligence/) - Synthetix are proud to have been announced as a finalist in the Blending Human & Artificial Intelligence category of the 2019 UK National Innovation Awards.
- [How Brexit will shape the Experience Economy](https://synthetix.com/blog/how-brexit-will-shape-experience-economy/) - Unlike the current political chaos, there are smart tools and calculators to assist those of us tasked with measuring and linking digital customer engagement to business growth.
- [Cut routine enquiries by up to 50% - Spring clean your CX strategy](https://synthetix.com/blog/cut-routine-enquiries-50-spring-clean-your-cx-strategy/) - A guide to clearly understanding what a superior customer experience is worth and exactly how it will generate value.
- [How compelling Digital Customer Service is driving incredible ROI for AUTOMOTIVE manufacturers](https://synthetix.com/resources/how-compelling-digital-customer-service-is-driving-incredible-roi-for-automotive-manufacturers/) - Customer experience is the key to creating value in automotive. In today’s information-intensive climate, Automotive Manufacturers and dealerships must drive innovation to win, assist and retain customers.
- [The ultimate tech stack to improve CSAT and agent efficiency](https://synthetix.com/blog/ultimate-tech-stack-improve-csat-and-agent-efficiency/) - Delivering customer satisfaction - which types of technology have been proven to deliver optimal CSAT results?
- [Customer experience in the digital age. What do customers expect?](https://synthetix.com/blog/customer-experience-digital-age-what-do-customers-expect/) - Just because customers are now interacting with your brand from behind a screen, the same basic principles still apply as if they were wandering through a shop.
- [IPRS Health expands their award-winning digital strategy with Synthetix AI-powered customer support tools to empower patients and enhance rehabilitation.](https://synthetix.com/blog/iprs-health-expands-their-award-winning-digital-strategy-synthetix-ai-powered-customer-support-tools-empower-patients-and-enhance-rehabilitation/) - Discover the dramatic impact of modern digital customer engagement technology in healthcare on the delivery of consistent high-quality clinical care.
- [How Housing Associations can use technology to dramatically increase tenant experience and lower cost to serve](https://synthetix.com/resources/how-housing-associations-can-use-technology-to-dramatically-increase-tenant-experience-and-lower-cost-to-serve/) - View this recorded webinar to learn how technology is driving tenant expectations. Tenants/residents/customers want Housing Associations to demonstrate that they value and understand them.
- [KCOM’s commitment to delivering premium online customer support continues](https://synthetix.com/blog/kcoms-commitment-delivering-premium-online-customer-support-continues/) - KCOM makes navigating the complexities of today’s converging communications landscape for their customers as effortless as possible.
- [FSCS continues to harness digital technology to offer consumers quicker, easier, more personal services](https://synthetix.com/blog/fscs-continues-harness-digital-technology-offer-consumers-quicker-easier-more-personal-services/) - Synthetix continues to support FSCS in improving ease and speed of service, at a lower cost to levy payers.
- [Comms giant uses AI-powered channels for customer support](https://synthetix.com/resources/comms-giant-uses-ai-powered-channels-for-customer-support/) - CASE STUDY - Download or read more
- [A Masterclass in Digital Customer Engagement – Key reasons you are doing it wrong](https://synthetix.com/blog/masterclass-digital-customer-engagement-key-reasons-you-are-doing-it-wrong/) - Read how this exclusive CX event provided insight and re-education into opportunities to deliver great customer experiences across multiple contact channels.
- [Feeling the heat? Don't let your CX wilt in the sunshine too](https://synthetix.com/blog/feeling-heat-cx-might-wilt-sunshine-too/) - Whilst man and technology cannot control the forces of nature, travel operators can control whether customers have a good (or poor) experience at a time when they’re under the highest levels of public scrutiny.
- [Customer Experience, the AI truth is out there (and it’s closer than you think)](https://synthetix.com/blog/customer-experience-ai-truth-out-there-and-its-closer-you-think/) - Although there appears to be an AI-uncertainty among business leaders small steps need to be taken towards implementing AI to not get left behind.
- [Is your CX in Ashes?](https://synthetix.com/blog/your-cx-ashes/) - Cricket is a game of uncertainties when it comes to the Ashes, however, CX and customer support doesn’t have to be.
- [Back-to-School For Delivering The Best Customer Experience](https://synthetix.com/blog/back-to-school-for-delivering-the-best-customer-experience/) - Explore the 'back to shool' list of ultimate tech to improve CX and agent efficiency ...
- [In the dark about Customer Experience?](https://synthetix.com/blog/in-the-dark-about-customer-experience/) - Why is Customer Experience Transformation stagnating, even though it's the main focus for more businesses than ever before?
- [(Friday 13th) Bad luck or bad CX strategy](https://synthetix.com/blog/friday-13th-bad-luck-or-bad-cx-strategy/) - Did you know the UK looses approximately £585m due to Friday 13th? Is this just bad luck or is something else at play?
- [Synthetix joins forces with Gartner](https://synthetix.com/blog/synthetix-joins-forces-gartner/) - A tighter partnership with Gartner set to deliver valuable insights into digital customer experience transformation.
- [IPRS Health’s commitment to offer comprehensive online support for clients and patients continues](https://synthetix.com/blog/iprs-healths-commitment-offer-comprehensive-online-support-clients-and-patients-continues/) - Learn how this health pioneer is taking customer support to a new level utilising AI-powered channels.
- [Turbulent conditions causing customer service havoc?](https://synthetix.com/blog/turbulent-conditions-causing-customer-service-havoc/) - While we can't control the weather, businesses can control whether customers have a good (or poor) experience during times of disruption.
- [An interview about Synthetix with CEO, Peter McKean](https://synthetix.com/resources/an-interview-about-synthetix-with-ceo-peter-mckean/) - Our software has helped many of the world's most innovative enterprises deliver millions of great customer experiences, all powered by our unique, powerful approach to Conversational AI.
- [Etail is not the enemy](https://synthetix.com/blog/etail-is-not-the-enemy/) - Many believe that e-tail is to blame for the decline in footfall and plummet in consumer confidence, but there is more to the story of physical versus digital than meets the eye.
- [How CX can help businesses thrive during periods of political paralysis](https://synthetix.com/blog/how-cx-can-help-businesses-thrive-during-periods-of-political-paralysis/) - Uncertainty requires an answer. Uncertainty requires action because the alternative is procrastination and stagnation. In uncertainty, lies opportunity.
- [Delivering 'rockstar' customer experiences](https://synthetix.com/blog/delivering-rockstar-customer-experiences/) - Find out how to deliver rock-star customer experiences with these simple steps. Satisfy and delight your customers ...
- [European Business Awards](https://synthetix.com/blog/european-business-awards/) - Europe’s largest cross-sector business competition names Synthetix as ‘One to Watch’ in Europe.
- [The curse of bad customer experience](https://synthetix.com/blog/the-curse-of-bad-customer-experience/) - The curse of bad customer experience - Customer Experience statistics that will give you chills ...
- [The truth about Black Friday](https://synthetix.com/blog/the-truth-about-black-friday/) - Physical retail is not dead. Boring retail is. Read this if you're feeling more frantic than festive about the Black Friday retail revolution.
- [Virtual Agents for Dummies](https://synthetix.com/resources/virtual-agents-dummies/) - A guide that cuts through the digital noise providing insights that could only come from the pioneers of Virtual Agent technology who have been doing this kind of thing for years. Explore how Virtual Agent fits into the overall omni-channel customer-service strategy, as one piece in a bigger picture.
- [Murder on the high street shop floor](https://synthetix.com/resources/murder-on-the-high-street-shop-floor/) - It's a bloodbath out there. Why customer experience stakes have never been higher for retailers and consumer goods companies.
- [Multi-channel online customer service for dummies](https://synthetix.com/resources/multi-channel-online-customer-service-dummies/) - Download our special edition e-book to help you to deliver more efficient online customer service at every customer touch-point.
- [Synthetix EBA Ones to Watch List Video](https://synthetix.com/resources/synthetix-eba-ones-to-watch-list-video/) - A short video showcasing why Synthetix made the cut as one of the prestigious companies on the European Business Awards 'Ones to Watch' list.
- [How AI can dramatically improve Contact Centre CX](https://synthetix.com/resources/how-ai-can-dramatically-improve-contact-centre-cx/) - In this session we explain the AI/Virtual Agent strategies for increasing deflection rates and dramatically improving first contact resolution.
- [Customer experience for the living](https://synthetix.com/resources/customer-experience-for-the-living/) - In the Zombie Apocalypse, the most useful advice is also often the most simple: 'You can't afford to keep your customers on hold!'
- [Delivering customer service through artificial intelligence](https://synthetix.com/blog/delivering-customer-service-through-artificial-intelligence/) - An event which had attendees discover, discuss and predict future challenges and successes of effective online customer service delivery.
- [Synthetix featured amongst AI elite](https://synthetix.com/blog/synthetix-featured-amongst-ai-elite/) - Synthetix stood its ground when featured amongst the AI elite in the latest Opus Intelligent Assistants report.
- [Water utility boosts customer engagement with Alexa](https://synthetix.com/blog/water-utility-boosts-customer-engagement-with-alexa/) - "Alexa, what's my water bill?" One water utility is upping the CX stakes.
- [Automotive giant switches their customer experience to top gear](https://synthetix.com/blog/automotive-giant-switches-their-customer-experience-to-top-gear/) - Toyota, the Japanese multinational automotive manufacturer, applied their innovation strategy to customer experience.
- [The IoT challenges for Utilities](https://synthetix.com/resources/the-iot-challenges-for-utilities/) - Discover new ways that AI-powered technology can save your organisation money. View the webinar featuring Wessex Water.
- [Virtual Agents - To bot or not?](https://synthetix.com/resources/virtual-agents-to-bot-or-not/) - Discover the role Artificial Intelligence can play in customer engagement and which application could deliver optimal results for you.
- [Don’t go breaking their hearts, delivering great CX in retail](https://synthetix.com/resources/dont-go-breaking-their-hearts-delivering-great-cx-in-retail/) - Are customers falling out of love with your brand in two clicks? Discover the digital innovations that are helping to prevent heart-break for retailers.
- [Watered down customer service? Not for this utility](https://synthetix.com/resources/watered-down-customer-service-not-for-this-utility/) - Like many other utility proders - Wessex Water's contact centre once handled customer queries by phone, email, and physical letter. Today Wessex Water boasts a 97% resolve rate.
- [Live Chat - 5 Killer reasons you are doing it wrong](https://synthetix.com/resources/live-chat-5-killer-reasons-you-are-doing-it-wrong/) - This white paper highlights online chat as part of an effective multi-channel customer service strategy.
- [Why utilities need to turn up the heat on customer experience](https://synthetix.com/resources/why-utilities-need-to-turn-up-the-heat-on-customer-experience/) - Digital multi‐channel customer service is becoming the norm in every industry. How much longer can the utility industry afford to miss out?
- [The business case for self-service in the Utility industry](https://synthetix.com/resources/the-business-case-for-self-service-in-the-utility-industry/) - Consumers are going digital, and there's no way to stop it. Discover the power of online customer service channels in the utility industry.
- [Artificial Intelligence - The rise of customer experience](https://synthetix.com/resources/artificial-intelligence-the-rise-of-customer-experience/) - Artificial intelligence is not a fad. It is moving at an ever-increasing pace, but is AI the future of enhanced customer experience?

## Pages

- [Homepage](https://synthetix.com/) - The Complete Online Customer Service Platform Automated and agent-assisted CX channels. Knowledge For YourTeam Knowledge For YourCustomers Xan Chatbot The Customer Service Chatbot Chat Real-Time Messaging Boost Agent Efficiency by Up To 20% Equip your team with the tools to better serve your customers, boosting standards of service and increasing efficiency by up to 20%.
- [About](https://synthetix.com/about/) - About Synthetix Synthetix are pioneers of AI-powered customer service software. Since 2001 we’ve set the CX bar, helping some of the world’s leading Enterprise brands deliver exceptional customer experiences at every touchpoint, using our complete online customer service platform. Our Mission We are an innovator and leader in Customer Experience software. Our solutions are always
- [Contact](https://synthetix.com/demo/) - Contact Experience the power of Synthetix Request a free, guided demonstration of our award-winning, AI-powered digital customer engagement platform. We’ll help you discover the compelling, ROI-focused business case for our award-winning software. Find us Synthetix Ltd, Unit 1H Grovemere House, Lancaster Way Business Park, Ely, England, CB6 3NW Email us uk@synthetix.com Call us +44 1223 230
- [Water Utility CX Summit](https://synthetix.com/water-utility-cx-summit/) - Online Event Registration Water Utility CX Summit Join leading UK Water Utility companies to share insights, case studies and best practice solutions to common customer service issues. Hosted by Synthetix, the leading CX vendor to the sector. Location London Muesum of Water & Steam, Green Dragon Lane, Brentford, London, TW8 0EN Email us uk@synthetix.com Call
- [Customers](https://synthetix.com/clients/) - Trusted by Leading Enterprise Brands. Synthetix has delivered over 200 global deployments across a range of industries, empowering brands to be there for their customers.Filter by sector to reveal more information about how our AI-powered deployments enhance our clients’ online sales and service offerings. All AutomotiveCharityEducationFinancialFMCGFood & BeverageHousing AssociationsLeisure & TravelLogisticsManufacturingMedicalPublic SectorProperty & DevelopmentRetailTelecommunicationUtilities EsureSynthetix’s
- [Live Chat](https://synthetix.com/live-chat/) - Live Chat 101: The Comprehensive Guide What is live chat? Learn how it works, why it’s popular amongst companies, its benefits and what’s next for the customer service channel. What Is Live Chat? Live chat is an online customer service tool that enables customers to speak directly with agents who can deal with queries in
- [Chatbots](https://synthetix.com/chatbots/) - Chatbots: The Essential Guide Learn everything you need to know about chatbots, how they work, the benefits of using chatbots in business, how to deploy them and what the future hold for chatbots. What Is a Chatbot? A chatbot is an online software application that harnesses Artificial Intelligence (AI) and Natural Language Processing (NLP) to
- [Knowledge Management](https://synthetix.com/knowledge-management/) - Knowledge Management “If only HP knew what HP knows, we would be three times more productive.” – Lewis Platt, CEO – Hewlett-Packard What Is Knowledge Management? Knowledge management is the discipline used by organisations to optimise knowledge. It concerns the discovery, extraction, analysis, organisation, sharing and of course, management of knowledge across departments. From HR
- [Web Self-service](https://synthetix.com/web-self-service/) - Web Self Service Learn web self-service 101: its importance, benefits and what makes an intelligent self-service solution. Synthetix have the complete platform of customer service tools. Book a demo of any of our products below What Is Web Self-Service? Web self-service is a means to which a customer can serve themselves online. On your website,
- [Xan](https://synthetix.com/products/xan/) - Xan The Chatbot Virtual Assistant that Integrates Seamlessly with Your Team, Processes and Knowledge Download Product Sheet AI-Powered Customer Service Xan is much more than a Chatbot. With Natural Language Processing (NLP), Xan understands the intent behind your users’ queries and converses with them as a representative of your brand. Built on an AI-powered infrastructure, Xan
- [Knowledge: For Your Customers](https://synthetix.com/products/knowledge-for-your-customers/) - Knowledge: For Your Customers SEO-Optimised Help Centre and Knowledge Widget, Powered by Natural Language Processing Download Product Sheet Support Your Customers 24/7 Knowledge is your company’s most valuable asset. Our intelligent searchable Knowledge Base can harness that asset, empowering your customers to self-serve answers to their questions instantly. Built with customer experience in mind, Knowledge from
- [Knowledge For your Team](https://synthetix.com/products/knowledge-for-your-team/) - Knowledge: For Your Team Intuitive, intelligent knowledge base and agent scripting Download Product Sheet Search results Learning from every interaction, our NLP algorithm uses user intent to retrieve the most relevant search results, every time. Favourites Users can add frequently used articles to their personal favourites. This assists with training, increases productivity, and helps agents
- [Professional Services](https://synthetix.com/professional-services/) - ProfessionalServices Knowledge Base Article Management. Decision Trees Design. Monthly Knowledge base Optimisation. With knowledge at the heart of your customer service ecosystem, it is important that it is optimised. Our team of Knowledge experts help you get your knowledge base off the ground, offering advice and maintenance where appropriate, working to an agreed SLA for
- [Careers](https://synthetix.com/careers/) - Working at Synthetix Go Team Synthetix Synthetix is a truly meritocratic workplace where everyone is empowered to do their job with as little bureaucratic interference as possible. We look for commitment, passion and intellectual curiosity in every member of our team. In return we reward with great salaries and benefits, rapid career advancement, an annual
- [Why Synthetix](https://synthetix.com/why-synthetix/) - Why Choose Synthetix? We Stand Out! We know that there are lots of vendors competing to supply you with services. Synthetix has created an industry-defining, multichannel online customer service platform for a wide range of companies. If you want a partner who will work closely with you to achieve success, rather than just take your money, we’re ready and waiting. Six Reasons
- [Terms and Conditions](https://synthetix.com/terms/) - Synthetix Terms and Conditions Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Synthetix’s relationship with you in relation to this website. If you disagree with any
- [lp-intelligent-knowledgebase Trial](https://synthetix.com/lp-intelligent-knowledgebase/) - Intelligent Knowledge Base Reduce support costs by 25% Increase CSAT ratings by 12% Decrease Average Handling Times by 25% Reduce staff training by 2.3 days Start Your Free Trial No credit card required Try for free for 14 days Intelligent Knowledge Base An AI-powered centralised knowledge base where all articles are managed, improving efficiency amongst
- [LP-web-self-service-B](https://synthetix.com/lp-web-self-service-b/) - Web Self-Service For CX Reduce Operational Costs A myriad of accumulated costs associated with query handling is significantly reduced when Synthetix’s Web Self-service tools are included in your customer service offering. Built on AI and capable of independently handling 20% of queries online, Web Self-Service reduces the contact volume that would otherwise reach your contact centre. The result of which is a significant reduction in contact centre costs and overheads. The SEO Knowledge Base Let your customers
- [LP-Livechat-B](https://synthetix.com/lp-livechat-b/) - Connect To Your Customers with Live Chat Improve CSAT scoresReduce Average Handling TimesImprove First Contact Resolution You're in Good Hands Increase Conversions
- [LP-Livechat-A](https://synthetix.com/lp-livechat-a/) - Connect To Your Customers with Live Chat Improve CSAT scores Reduce Average Handling Times Improve First Contact Resolution Multi-channel Support Live Keypress Feed Customer Insight Knowledge Integration Poke Feature You're in Good Hands 50% Reduction to Average Handling Times Versus Normal Chat Systems 16% Reduction in Chat duration Through Predictive AI Suggestions & Integrated ID&V
- [LP-knowledge-everywhere-b](https://synthetix.com/lp-knowledge-everywhere-b/) - Knowledge Everywhere! With Synthetix Knowledge you can experience:20% of Routine Queries Handled OnlineImproved Average Handling Times (AHT)Better First Contact Resolution RatesEnhanced CX12% Increase in CSAT Ratings Demo Your Intelligent Knowledge Base Whether you would like to demo the knowledge base or find out more, simply complete the form and a dedicated account manager will be
- [LP-faq-knowledgebase](https://synthetix.com/lp-faq-knowledge-base/) - Help your customers self-serve with FAQ Software The customer journey starts on google, that’s why we developed the first SEO-optimised FAQ software help portal. Empower your customers to self-serve online, reducing contact volumes by up to 20% Talk to us today about your self-service needs Handle 20% of Routine Queries Online Frequently asked questions are
- [lp-customer-service-platform-b](https://synthetix.com/lp-customer-service-platform-b/) - The Ultimate Customer Service Platform Knowledge For Your Team Knowledge For Your Customers Xan Chatbot The Customer Service Chatbot Chat Real-Time Messaging Reduce Contact Centre Costs There is a multitude of operational costs associated with handling queries in the contact centre. Synthetix’s Self -Service tools are built on powerful AI and harness Natural Language Processing in order to understand intent
- [lp-customer-service-chatbot Trial](https://synthetix.com/lp-customer-service-chatbot/) - Customer Service Chatbot Reduce support costs Improve CSAT and NPS ratings Reduce Average Contact Resolutions by 25% Enhance CX Start Your Free Trial No credit card required Try for free for 14 days You're in Good Hands AI Customer Service Synthetix’s AI-powered customer service chatbot will converse with your users, representing your brand personality to
- [LP-conversational-AI-Technology-B](https://synthetix.com/lp-conversational-cx-b/) - Conversational CX - The Next Generation Of Chatbots You're in Good Hands Reduce Support Costs With routine queries and tasks making up the majority of contact volume, many contact centres accumulate significant, unnecessary handling costs. Built on AI and harnessing Natural Language Processing, Synthetix’s conversational AI technology automates the routine queries and tasks that would otherwise
- [LP-conversational-AI-Technology](https://synthetix.com/lp-conversational-cx-a/) - Conversational AI Technology - The Next Generation Of Chatbots Reduce Support Costs 20% of routine queries and tasks can be independently handled using Synthetix’s conversational AI technology. With fewer routine queries reaching the contact centre, costs are significantly reduced. Agents are given a greater bandwidth in which they can deal with queries that are of a complex
- [lp-complete-platform Trial](https://synthetix.com/lp-complete-platform/) - The Complete Online Customer Service Platform With a blend of AI-powered self-service and agent-assisted tools, our complete customer service platform supports customers throughout the digital journey whilst empowering employees in the contact centre. Start Your Free Trial No credit card required Try for free for 14 days Knowledge Supporting Customers: SEO-Optimised FAQ Centre An intelligent knowledge base that powers your SEO-optimised FAQ
- [LP-chatbot-B](https://synthetix.com/lp-chatbot-b/) - AI-powered Customer Service Chatbot Reduce Support Costs With routine queries and tasks making up the majority of contact volume, many contact centres accumulate significant, unnecessary handling costs. Built on AI and harnessing Natural Language Processing, Synthetix’s Chatbot automates the routine queries and tasks that would otherwise reach the contact centre, often congesting contact channels. Not only can our customer service Chatbot independently handle up to 20% of queries, significantly reducing support
- [LP-Chatbot-A](https://synthetix.com/lp-chatbot-a/) - AI-powered Customer Service Chatbot Sign up
- [lp-best-live-chat-customer-service Trial](https://synthetix.com/lp-best-live-chat/) - The Best Live Chat For Customer Service The fastest way to connect with your customers, Synthetix’s live chat software provides quick and convenient support to those with queries. Powered by AI, the internal chat console includes features that significantly boost contact centre efficiency. Start Your Free Trial No credit card required Try for free for 14 days Your Customers Preferred
- [LP-AI-Powered-Self-Service Trial](https://synthetix.com/lp-ai-powered-self-service/) - AI-Powered Self-Service Handle 20% of routine queries online Reduce support costs Improve CSAT and NPS ratings Improve First Contact Resolution (FCR) Enhance CX Start Your Free Trial No credit card required Try for free for 14 days You're in Good Hands Handle Routine Queries With Our FAQ Widget Synthetix’s FAQ widget utilises AI and powerful
- [LP-Self-service-A](https://synthetix.com/lp-web-self-service-a/) - Web Self-Service For CX You're in Good Hands Reduce Operational Costs Let your Web Self-Service tool handle 20% of online queries With significant volumes of routine questions and tasks automated online, far fewer require human processing This results in huge contact centre cost savings that would otherwise be associated with query handling The SEO Knowledge Base Let your customers find your help
- [LP-knowledge-everywhere-b2](https://synthetix.com/lp-knowledge-everywhere-b2/) - Knowledge Everywhere! With Synthetix Knowledge you can experience:20% of Routine Queries Handled OnlineImproved Average Handling Times (AHT)Better First Contact Resolution Rates Demo Your Intelligent Knowledge Base Whether you would like to demo the knowledge base or find out more, simply complete the form and a dedicated account manager will be in touch shortly Improve Average
- [LP-knowledge-software](https://synthetix.com/lp-knowledge-software/) - Knowledge Base Software Synthetix Knowledge helps your customers by enabling easily accessible self-service tools and empowering your agents with an AI-driven search console. Support Customers SEO-friendly help portal Persistent help widget on your site Reduce contact volumes by 20% Empower agents Agent Knowledge base assessable anywhere Speed up Handling Times by 25% Increase CSAT scores
- [LP-knowledge-everywhere](https://synthetix.com/lp-knowledge-everywhere/) - Knowledge Everywhere! The Intelligent Knowledge Base A knowledge base that powers your self-service tools and agent interfaces. Let your customers solve their own queries and reduce contact levels with AI-powered FAQs, whilst equipping agents with the same library rich with knowledge. Demo Your Intelligent Knowledge Base Whether you would like to demo the knowledge base or find out more, simply complete
- [LP-customer-service-platform](https://synthetix.com/lp-customer-service-platform-a/) - The Complete Online Customer Service Platform Automated and agent-assisted CX channels. Knowledge For Your Team Knowledge For Your Customers Xan Chatbot The Customer Service Chatbot Chat Real-Time Messaging Reduce Contact Centre Costs Synthetix’s technology is built on AI and harnesses powerful Natural Language Processing Our Self-Service tools automate the online routine queries that would otherwise
- [Demo Thank you](https://synthetix.com/thank-you/) - Thank You Thank you for requesting a demo of the Synthetix platform! We will be in touch shortly.
- [Chat](https://synthetix.com/products/chat/) - Chat Live Chat and Multichannel Messaging with Real-Time Predictive Answer Suggestions Download Product Sheet The Fastest Way to Connect with Your Customers Engage personally with your customers, generating new revenues and boosting CSAT scores. With a live keypress feed, ID&V (Identification & Verification) integrations, concurrent chats and AI-powered predictive suggestions, Synthetix Chat reduces average handling times by up
- [Case Study Archive](https://synthetix.com/case-study/) - Synthetix Case Studies Browse our case studies to see how we’ve transformed our clients’ CX journeys Show allFinancialRetailUtilitiesHow Major UK Beauty Retailer Reduced Handling Times And Boosted Customer Satisfaction Read MoreHow Synthetix Helped Major Utility Company Significantly Reduce Call Volume And Chat TimesRead MoreYorkshire Building Society And Synthetix: 17 Years Of Delivering Excellent CXRead MoreHow Financial
- [Modern Slavery Statement](https://synthetix.com/modern-slavery-statement/) - Modern Slavery Statement Our business, Synthetix Ltd is committed to combatting slavery and human trafficking in its business and supply chains, and we make this statement to assist with compliance with the Modern Slavery Act 2015. This statement relates to the financial year ending 31st May 2021. As our business has a turnover of less
- [Water](https://synthetix.com/solutions/water-utilities/) - Trusted By 53% Of Water Companies Water Utilities Synthetix’s complete online CX solution aims to help Utilities companies reduce support costs whilst improving customer satisfaction. With decades of experience providing customer service software to some of the UK’s leading water suppliers, it is clear why Synthetix is the trusted vendor. Bristol Water deployed Synthetix’s AI-powered self-service tool and
- [Resources](https://synthetix.com/resources/) - Synthetix Resources Watch, Read, and Learn from the Best Welcome to Synthetix resources. This section has a library of real-world examples, news, case studies, videos and thought leadeship to assist customer care advocates seeking inspiration and answers to creating exceptional customer experiences. Product Sheet – Knowledge: For Your Team 6 September 2021 Product Sheet –
- [Contact Centre Solution](https://synthetix.com/solutions/contact-centre-solution/) - The Complete Digital Contact Centre Solution The ultimate online CX solution for contact centres includes a blend of conversational AI, self-service tools powered by Natural Language Processing (NLP), an intelligent knowledge base and intuitive agent workspaces.Through automation and escalation, our contact centre clients can handle queries in the most optimal way, helping: Reduce contact centre overheads Boost agent productivity Encourage Employee Satisfaction Enhance CX Promote
- [Insurance](https://synthetix.com/solutions/insurance/) - Insurance Quote & Buy Policy Admin Claims Handling Customer Service With over 20 years of experience supporting companies’ CX operations, Synthetix is the trusted vendor within many industries, including Insurance. Allow your virtual assistant to guide customers through any MTAs. Provide a quick and effortless customer experience. Significantly reduce Average Handling Times. Allow your virtual
- [Energy Solution](https://synthetix.com/solutions/energy-solution/) - CX Software ForCustomer Loyalty Boost Customer Loyalty Reduce Support Costs Enhance CX Contact Centre Efficiency We understand the importance of customer loyalty and retention in such a competitive environment. Synthetix’s complete customer service suite has been designed to delight your customers and enhance their experiences. Synthetix’s self-service tools are built on AI and harness powerful
- [Our Products](https://synthetix.com/products/) - Our Products I am interested in... Knowledge: For Your Team Knowledge: For Your Customers Xan : The Customer Service Chatbot Chat Knowledge: For Your Team Intuitive, intelligent knowledge base and agent scripting Turn any centre agent into a seasoned expert. The more your support staff know about your products and/or services, the faster and easier they can support customersSynthetix’s AI-powered Knowledge Base software can help slash
- [Synthetix Privacy Policy](https://synthetix.com/privacy/) - Synthetix Privacy Policy We respect your privacy. This privacy and cookie policy lays out our specific commitments, in compliance with and beyond the Data Protection Act 1998. Your personal information This Privacy Policy covers our collection, use and disclosure of your personal information we collect through our website, events, direct and digital marketing. We will
- [Implementing Post Covid CX Strategy Housing Associations](https://synthetix.com/resources/implementing-post-covid-cx-strategy-housing-associations/) - Implementing a Post-COVID CX Strategy for Housing Associations In association with Customer Plus, we reflected on how the past twelve months have impacted Housing Associations.We discussed the key learnings when it came to CX optimisation and how to harness them moving forward. This webinar looked at how Associations such as Futures Housing Group and Cartrefi
- [Careers - Full Stack Dev](https://synthetix.com/careers/full-stack-developer/) - Full-stack developer required for innovator in bot and messaging solutions Synthetix is one of the UK’s leading developers of customer service solutions, with cutting-edge technology and blue-chip clients. We’re building a new generation of conversational chatbots which can talk to customers on our clients’ websites and seamlessly integrating multi-channel messaging solutions to connect customers with
- [Redirected Live Chat](https://synthetix.com/products/livechat/)
- [Chat Console](https://synthetix.com/products/chat-console/)
- [Cookie Policy](https://synthetix.com/cookies/) - Cookie policy What are Cookies? As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also
- [FAQ](https://synthetix.com/products/faq/) - FAQ Self-Service Software Book a Demo
- [FAQ Chatbot](https://synthetix.com/products/iva/)

## My Templates

- [Our-products](https://synthetix.com/?elementor_library=default-kit)
- [Blog](https://synthetix.com/?elementor_library=blog) - Retailers – Dreaming of a ‘Black-Friday Christmas’? With Black Friday and Cyber Monday over, are you feeling ‘Christmassy’ yet? With Christmas a mere week away (take a deep breath), retailers should be smiling with new figures showing an increase in footfall of 3.3% in comparison to last year’s Black Friday. According to Springboard shopping centres
- [Blog](https://synthetix.com/?elementor_library=article-archive) - Synthetix News & Blog Your Source for Customer Experience Matters We have our ear to the ground. Our news and blog section include important announcements, event updates, press release, blog articles and interviews regarding customer engagement software and experience. Knowledge Management Web Self-Service Livechat Chatbot CX Software Knowledge Management Web Self-Service Livechat Chatbot CX Software
- [Case Study Single Page](https://synthetix.com/?elementor_library=case-study-single-page) - Case Study Single Page Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
- [Article](https://synthetix.com/?elementor_library=article) - Article Pillar sidebarKnowledge Management What is Knowledge Management? Benefits Why use Knowledge Management? The Process Knowledge Management Software Self-Service Integrations Chatbot Integrations Live Chat Integrations Knowledge Base Creation Editor Editor Advisor Systems User Navigation Implementation & Integration Analytics Outcome Metrics Journey Metrics Conclusion Further Reading Web Self-service Chatbots Live Chat To help agents deal with
- [testing-customers](https://synthetix.com/?elementor_library=testing-customers) - All AutomotiveCharityEducationFinancialFMCGFood & BeverageHousing AssociationsLeisure & TravelLogisticsManufacturingMedicalPublic SectorProperty & DevelopmentRetailTelecommunicationUtilities ACASThe nature of employment law is complicated. Synthetix live chat and self-service tools offer innovative online customer support 24/7. Chat For Your Customers Accord MortgagesA subsidiary of Yorkshire Building Society, Accord Mortgages launched a web self-service facility, available on their residential website. For Your Customer
- [Testimonials](https://synthetix.com/?elementor_library=testimonials) - Don't just take our word for it We’re the choice of some of the world’s leading brands, revolutionising enterprise online customer service one deployment at a time. Here’s what our customers say about us… "The versatility of the Synthetix online customer service solutions has allowed National Express and their customers the opportunity to significantly enhance
- [Global-partners-stories](https://synthetix.com/?elementor_library=global-partners-stories) - McDonalds’ | Cap Gemini Synthetix assisted McDonalds’ exclusive IT strategic provider, Cap Gemini in creating its very own chatbot solution. Synthetix Products Xan Chatbot The Customer Service Chatbot Northumbrian Water | Connect Managed Service Northumbrian Water chose Synthetix to work with their IT partner, Connect Managed Services to deploy an FAQ self-service tool for their
- [article-infographic](https://synthetix.com/?elementor_library=elementor-single-post-26593) - article-infographic To help agents deal with customer queries successfully and efficiently, we recommend the best customer service tools for the contact centre. These include: Intelligent knowledge base Agent knowledge base Live chat software AI chatbots Intelligent Knowledge Base At the heart of successful customer service operations is the intelligent knowledge base. Acting as your company’s central library of
- [Partners-stories](https://synthetix.com/?elementor_library=partners-stories) - Our Success Stories Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi ex metus, sagittis ut blandit vitae, euismod ac dolor. Ut vulputate venenatis nibh ac semper. Nunc volutpat nunc eros, non rutrum risus tristique ac. McDonalds’ | Cap Gemini Synthetix assisted McDonalds’ exclusive IT strategic provider, Cap Gemini in creating its very own chatbot
- [Gradient-button](https://synthetix.com/?elementor_library=gradient-button) - Book a Demo
- [get-started-btn](https://synthetix.com/?elementor_library=get-started-btn) - Get Started
- [Test Header](https://synthetix.com/?elementor_library=test-header) - Content area
- [Trial-popup](https://synthetix.com/?elementor_library=trial-popup) - Content area
- [purpose-built-for-the-contact-centre](https://synthetix.com/?elementor_library=purpose-built-for-the-contact-centre) - Instant Access to Information Knowledge utilises Natural Language Processing (NLP) to quickly understand the search intent behind queries, returning the correct answer efficiently. Consistency of Information Align messaging across multiple teams. As all knowledge is centralised, customers receive consistent information regardless of the channel, this helps to avoid repeat contact. Supercharge training and Upskilling Built
- [Testimonials](https://synthetix.com/?elementor_library=testimonials-2) - "The versatility of the Synthetix online customer service solutions has allowed National Express and their customers the opportunity to significantly enhance their online experience when looking for answers. It has had a positive result in overall customer contact and has reduced costs." "The technology and service provided by Synthetix has made a tangible improvement on
- [The Latest from Us](https://synthetix.com/?elementor_library=the-latest-from-us) - The Latest from Us We have our ear to the ground. Our news and blog section include important announcements, event updates, press releases, blog articles and interviews regarding customer engagement software and experience. The Best Customer Service Tools For The Contact Centre When your customers reach the contact centre, it Is because they have an
- [Synthetix 404](https://synthetix.com/?elementor_library=synthetix-404) - Ooops. ERROR 404 The Page You Were Looking For Couldn't Be Found. Back to Home
- [2021-pricing](https://synthetix.com/?elementor_library=2021-pricing) - Professional From £50.00 Per User Per MonthMinimum 5 users The complete automated and agent-assisted CX platform Knowledge For Your Team Knowledge For Your Customers Xan Chatbot The Customer Service Chatbot Chat Real-time Messaging Get Started Enterprise For large contact volumes, talk to us about enterprise pricing The most powerful and scalable CX platform for your
- [xan-chat-product-tilesx2](https://synthetix.com/?elementor_library=xan-chat-product-tilesx2) - Xan Chatbot The Customer Service Chatbot Chat Real-Time Messaging
- [knowledge product tilesx2](https://synthetix.com/?elementor_library=knowledge-product-tilesx2) - Knowledge For Your Team Knowledge For Your Customers
- [demo-form](https://synthetix.com/?elementor_library=demo-form) - [contact-form-7 id="6009" title="Demo form" html_id="1120"]
- [our-product-tiles](https://synthetix.com/?elementor_library=our-product-tiles) - Knowledge For Your Team Knowledge For Your Customers Xan Chatbot The Customer Service Chatbot Chat Real-Time Messaging
- [pricing-module](https://synthetix.com/?elementor_library=pricing-module)
- [logo-display](https://synthetix.com/?elementor_library=logo-display-2)
- [logo display](https://synthetix.com/?elementor_library=logo-display)
- [home-sections-section](https://synthetix.com/?elementor_library=home-sections-section) - Efficient Agents ? Equip your team with the tools to better serve your customer, boosting standards of service and increasing efficiency by up to 20%. Improved CSAT scores ? Boost Customer Satisfaction scores by an average of 12%. No-code Tools ? Put your CS tools in the hands of your CS teams. Synthetix products are
- [Our Products](https://synthetix.com/?elementor_library=our-products) - Knowledge For Your Team Knowledge For YourCustomers Xan The Customer Service Chatbot Chat Real Time Messaging
- [Homepage Hero Neurons](https://synthetix.com/?elementor_library=homepage-hero-neurons) - The Complete Online Customer Service Platform Automated and agent-assisted CX channels. Our Products An intelligent Knowledge Base Engage in Real-Time Messaging The Customer Service Chatbot Web Self-Service
- [new-pricing-details](https://synthetix.com/?elementor_library=new-pricing-details) - Included in Synthetix Platform Knowledge: For your Team Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis. Pulvinar dapibus leo. Knowledge: For your Customers Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis. Pulvinar dapibus leo. Xan Lorem ipsum dolor sit amet, consectetur
- [new-pricing](https://synthetix.com/?elementor_library=new-pricing) - Professional £50.00 Included Knowledge: For Your TeamDecision treesKnowledge: For CustomersWidget and SEO friendly Help CentreXan, the Customer Service ChatbotChat Book Demo Enterprise 50+ Agents Included Knowledge: For Your TeamDecision treesKnowledge: For CustomersWidget and SEO friendly Help CentreXan, the Customer Service ChatbotChat Book Demo
- [our-tools-in-action](https://synthetix.com/?elementor_library=our-tools-in-action-2) - Lendlease Xan Sheilas Wheels Knowledge, Chat, Xan Esure Knowledge, Chat, Xan
- [our-tools-in-action](https://synthetix.com/?elementor_library=our-tools-in-action) - Lendlease Xan Sheilas Wheels Knowledge, Chat, Xan Esure Knowledge, Chat, Xan
- [LP-proven-benefits](https://synthetix.com/?elementor_library=lp-proven-benefits) - FAQ help Proven benefits Synthetix AI-powered FAQ Self-Service software, when used strategically, is invaluable, from reducing the burden on customer support to assisting with inbound contact to your contact centre. A constantly evolving asset, our real-world results highlights some of the benefits our clients have reported using Synthetix FAQ software.Note: All statistics have been taken from
- [Article-hero](https://synthetix.com/?elementor_library=article-hero) - Article-hero
- [Generic-hero](https://synthetix.com/?elementor_library=generic-hero) - Working at Synthetix Go Team Synthetix Synthetix is a truly meritocratic workplace where everyone is empowered to do their job with as little bureaucratic interference as possible. We look for commitment, passion and intellectual curiosity in every member of our team. In return we reward with great salaries and benefits, rapid career advancement, an annual
- [Article-footer](https://synthetix.com/?elementor_library=article-footer) - If you enjoyed this article you can read more about live chat in our 101 guide, or if you would like to find out more about a live chat solution that includes the features discussed in this article, then please Get in Touch
- [Product-page-cta](https://synthetix.com/?elementor_library=product-page-cta) - To hear more about how Decisions are positioning Synthetix clients as industry leaders in CX, get in touch today. Contact Us
- [key-features-lp](https://synthetix.com/?elementor_library=key-features-lp) - Key Features Superior Natural Language Processing Answer naturally worded customer questions. Four layers of sophisticated, real time linguistic search technology powered by SentienceAI, ensures the best and most popular search results appear first and fast, as our software checks the Knowledge Base for possible answers on every customer keypress. AI-powered learning Navigate the customer to
- [Landing Page](https://synthetix.com/?elementor_library=landing-page) - FAQ Knowledge Base Software Answer the right questions and promote self-help. The Synthetix FAQ architecture makes Knowledge Base construction easy, allowing you to track customer usage and see what are the most searched for and most effective. Book Demo For your Team Xan Enterprise Chatbot Chat Real Time Messaging For your Customers Knowledge Internal
- [stat-blob](https://synthetix.com/?elementor_library=stat-blob) - 20% of routine queries handled Xan independently handles 20% of customer queries, negating the need for these customers to call into the call centre. This results in a massive cost saving in terms of agent hours.
- [you've-come-this-far](https://synthetix.com/?elementor_library=youve-come-this-far) - You've come this far... Arrange a full demonstration of Synthetix software with our friendly business development team, who will answer all of your questions about our award-winning digital customer engagement solutions. Ready? Let’s talk. Contact Us
- [contact-form-section](https://synthetix.com/?elementor_library=contact-form-section) - First Name Last Name Contact Number Business Email Company Name How can we help? (Optional) Request Demo Superb natural-language Self Service for your website – answer most questions before they reach your contact centre.A fully-featured, beautiful Live Chat experience with AI-powered answer suggestions, attachment support and best-in-class security. A powerful agent knowledge-base with internal messaging and
- [product-hero-mid](https://synthetix.com/?elementor_library=product-hero-mid) - Add Your Heading Text Here Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI Powered predicative suggestions, Synthetix Chat reduces averages handling times by up to 50%. Quick Links Keypress
- [Product-hero-top](https://synthetix.com/?elementor_library=product-hero-top) - Chat Engage with your customers in Real-Time Book Demo

## Categories

- [Knowledge-Management](https://synthetix.com/category/knowledge-management/)
- [web-self-service](https://synthetix.com/category/web-self-service/)
- [chatbots](https://synthetix.com/category/chatbots/)
- [Livechat](https://synthetix.com/category/live-chat/)
- [Blog](https://synthetix.com/category/blog/)
- [resources](https://synthetix.com/category/resources/)
- [Case Study](https://synthetix.com/category/case-study/)
- [cx-software](https://synthetix.com/category/cx-software/)

## Tags

- [Article](https://synthetix.com/tag/article/)
- [Blog](https://synthetix.com/tag/blog/)
- [White Papers](https://synthetix.com/tag/white-papers/)
- [News](https://synthetix.com/tag/news/)
- [Case Studies](https://synthetix.com/tag/case-studies/)
- [Product PDF](https://synthetix.com/tag/product-pdf/)
- [Video](https://synthetix.com/tag/video/)
- [Article Infographic](https://synthetix.com/tag/article-infographic/)
- [Financial](https://synthetix.com/tag/financial/)
- [Utilities](https://synthetix.com/tag/utilities/)
- [Retail](https://synthetix.com/tag/retail/)
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