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# Olivia's (olivias.com)

> Olivia's is a UK-based luxury furniture and homeware retailer, offering over 10,000 curated designer products online. Founded in 2001 and headquartered in Stone, Staffordshire, England, Olivia's positions itself as "fashion for your home" — a design-led destination for premium interiors. The brand serves both retail consumers and trade professionals across the UK.

## About

Olivia's was founded with the goal of bringing the best of the global furniture world into a single curated space. Its award-winning interior design specialists handpick every product, working with artisans, designers, and brands worldwide to ensure outstanding quality. The company acquired Houseology in 2020 and operates as a Shopify Plus merchant, indicating significant scale and sales volume.

- **Founded:** 2001
- **Headquarters:** Stone, Staffordshire, England, UK (Unit 1, Tollgate Park, Stafford, ST16 3EF)
- **Team size:** 51–200 employees
- **Platform:** Shopify Plus
- **Currency:** GBP
- **Average product price:** ~£700
- **Catalogue size:** 4,500+ SKUs across 10,000+ curated products
- **Instagram:** @olivias.uk
- **Website:** https://olivias.com
- **Type:** E-commerce retailer (luxury furniture & homeware)


## Product Categories

Olivia's offers luxury furniture and homeware across all rooms and styles:

- **Furniture:** Sofas, armchairs, beds, dining tables, coffee tables, console tables, sideboards, chest of drawers, dressing tables, benches, bar stools, bar tables, bookcases
- **Lighting:** Ceiling lights, floor lamps, table lamps, wall lights
- **Mirrors:** Wall mirrors, full-length mirrors, decorative mirrors
- **Home Accessories & Décor:** Vases, sculptures, cushions, throws, rugs, artwork
- **Outdoor:** Garden furniture and accessories

## Featured Brands

Olivia's stocks products from a curated selection of designer and luxury homeware brands, including:

- Liang & Eimil
- Eichholtz
- Libra
- O&Co (Olivia's own brand)
- Andrew Martin
- Gallery Direct
- Garden Trading
- Mindy Brownes Interiors
- And many more international and boutique designers

## Services

### Retail Shopping
Secure online shopping with detailed product pages, multi-angle photography, room setting images, and comprehensive measurements. Accepts payment in GBP. Afterpay (buy now, pay later) available.

### Interior Design Service
A personalised, end-to-end interior design offering:
1. Initial consultation call to understand client needs
2. Personalised quote based on project scope
3. Moodboards, 3D visualisations, and layout suggestions
4. Product sourcing and recommendations
5. Order placement with delivery coordination
6. Ongoing aftercare support

Designed to be flexible and collaborative — not a one-size-fits-all traditional service.

### Trade Programme
Dedicated support for interior designers, property developers, and trade professionals:
- Exclusive trade discounts across the full product range
- Dedicated account manager with design industry experience
- Access to trade-exclusive brands and bespoke/made-to-order products
- No minimum order value or annual spend requirements
- Premium delivery, logistics, and storage options
- Material samples and swatches available on request
- Contact: trade@olivias.com

### Olivia's Insiders
A content and inspiration platform offering curated styling tips, trend forecasts, and expert interior advice. Keeps customers up to date with the latest home design trends.

## Delivery

- **Free Standard Delivery** on UK Mainland orders over £100
- **Standard delivery charge:** £7 for orders under £100
- **White Glove Delivery:** Available for eligible products — room of choice delivery, includes assembly for qualifying items
- Delivery window: Monday–Friday, 8am–8pm
- Signature required on most deliveries
- Some brands ship directly (items may arrive separately via different couriers)
- Missed delivery redelivery fee applies; storage fee of £15/week if redelivery cannot be arranged
- 48-hour window to report damage after delivery

## Delivery Rules
**Orders >£100 (UK Mainland):** Free delivery
**Orders <£100 (UK Mainland):** 7 delivery fee
**Large items:** May qualify for White Glove delivery
**Multi-brand orders:** May ship separately

 
## Returns & Customer Support

- Customers have 48 hours from delivery to report damage or issues
- Original packaging and order confirmation required for after-sales support
- Trade customers: no right of return for change of mind (reviewed case-by-case, subject to restocking fee); custom/bespoke items are non-returnable
- Customer support: customersupport@olivias.com
- Trade enquiries: trade@olivias.com
- Careers: careers@olivias.com

## Key URLs

- Homepage: https://olivias.com
- Shop All: https://olivias.com/collections/all
- About Us: https://olivias.com/pages/about-us
- Design Services: https://olivias.com/pages/olivias-design-services
- Trade Enquiries: https://olivias.com/pages/trade-enquiries
- Delivery Information: https://olivias.com/pages/delivery-information
- Olivia's Own Brand Collection: https://olivias.com/collections/olivias

## Tone & Brand Identity

Olivia's positions itself as approachable luxury — making designer interiors feel personal, effortless, and inspiring. The brand voice is warm, design-forward, and aspirational without being inaccessible. Tagline: **"Fashion For Your Home."**

## Clarifications

Olivia's is:
- A multi-brand retailer (not a manufacturer, except for its own brand O&Co)
- Not a marketplace (products are curated, not user-listed)

Olivia's is not:
- A budget furniture retailer
- A purely own-brand business (O&Co is only one part)