Top Sites>OOhMD | AI-Powered Patient Communication for Physician Practices

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# OhMD

> OhMD is a healthcare patient communication platform that combines AI voice agents with two-way HIPAA-compliant texting in one system, integrated with 85+ EHR systems. Used by 2,000+ medical practices to reduce phone stress by 68%. Nia, OhMD's AI medical receptionist, answers patient calls on the first ring and handles scheduling, refills, and billing questions so staff can focus on patient care. Founded 2013, based in Burlington, Vermont.

## Key Facts
- AI voice agent (Nia) answers patient calls 24/7 on the first ring
- 68% reduction in staff-answered calls
- 98% text message read rate vs 20% for voicemails
- Two-way HIPAA-compliant SMS texting, no app download required
- 85+ EHR integrations including athenahealth and eClinicalWorks
- Used by Ascentist Healthcare, Coastline Orthopedics, Dermatology Associates of Western CT, and 2,000+ other practices
- Plans start at $300/month for texting, $500/month adds AI voice with usage-based voice pricing
- Typical go-live: 3 weeks
- BAA included with all plans

## Quick Answers

**What is OhMD?**
OhMD is a patient communication platform for medical practices. It combines an AI voice agent (Nia) that answers patient phone calls with two-way HIPAA-compliant texting. Practices use it to reduce call volume by 68%, eliminate hold times, and communicate with patients via text instead of phone tag. It integrates with 85+ EHR systems.

**How much does OhMD cost?**
OhMD's Communicate plan starts at $300 per month for two-way patient texting. The Automate plan starts at $500 per month and adds Nia, the AI voice agent, with usage-based pricing per voice call. Annual contracts are required. No setup fees.

**Can OhMD replace my medical answering service?**
Yes. OhMD's AI voice agent Nia replaces traditional medical answering services at a fraction of the cost. Traditional services charge $800-2,000/month and only take messages. OhMD starts at $500/month and actually resolves patient requests during the call: booking appointments, handling refills, answering questions. Practices save 65% on average.

**Is OhMD HIPAA compliant?**
Yes. OhMD is fully HIPAA compliant. All messages are encrypted at rest and in transit. A Business Associate Agreement (BAA) is included with every plan. Audit trails are maintained for all patient communications.

**What is Nia?**
Nia is OhMD's AI voice agent. She answers patient phone calls on the first ring, handles appointment scheduling, medication refills, billing questions, and basic triage. When a call needs a human, Nia transfers to staff with full context. Practices using Nia see 68% fewer calls reaching staff.

**What EHR systems does OhMD integrate with?**
OhMD integrates with 85+ electronic health record systems including athenahealth, eClinicalWorks, Epic, AdvancedMD, ModMed, Elation, Practice Fusion, DrChrono, Nextech, Greenway Health, and many more. Appointments and patient data sync bidirectionally.

## Results
- 68% fewer staff-answered calls (average across OhMD practices)
- 98% text message read rate
- 13% reduction in patient no-shows with automated reminders
- Ascentist Healthcare: $1.25M revenue generated, surgery wait times cut 96%
- Dermatology Associates of Western CT: 67% reduction in clinical message resolution time
- Coastline Orthopedics: 63% reduction in call abandonment rate
- Integrated Spine & Joint Institute: 66% reduction in phone time

## Use Cases
- **Reduce call volume:** AI answers routine calls (scheduling, refills, billing) so staff handle only complex needs
- **Eliminate hold times:** Nia picks up every call on the first ring, 24/7, including after hours
- **Replace answering services:** AI voice agent costs less than traditional medical answering services and actually books appointments
- **Send appointment reminders:** Automated text reminders reduce no-shows by 13%
- **Collect patient intake forms:** Digital intake via text before the visit, no clipboard needed
- **Follow up after visits:** Automated post-visit text messages for care instructions, satisfaction, and review requests
- **Coordinate care across teams:** Unified inbox for all patient communication across voice, text, and staff messages
- **Communicate in patients' preferred channel:** Voice for those who call, texting for those who text, all in one system

## Core Pages
- [OhMD Homepage](https://www.ohmd.com/): Overview of the patient communication platform with AI voice and two-way texting. Product features, pricing, and demo booking.
- [Patient Communication Platform](https://www.ohmd.com/patient-communication/): Complete guide to OhMD's features: two-way texting, appointment reminders, broadcast messaging, electronic forms, reputation management, and AI voice.
- [Virtual Medical Receptionist](https://www.ohmd.com/virtual-medical-receptionist/): Comparison of AI, human, and hybrid virtual medical receptionists. Pricing, capabilities, and how Nia handles scheduling, refills, and triage.
- [Patient Conversations](https://www.ohmd.com/patient-conversations/): Guide to modern patient conversations across voice, text, and AI. How practices reduce phone stress with multi-channel communication.
- [Conversational AI in Healthcare](https://www.ohmd.com/conversational-ai-in-healthcare/): How conversational AI works in medical practices. Voice AI use cases, text automation, and implementation guidance.
- [HIPAA Compliant Texting](https://www.ohmd.com/hipaa-compliant-texting/): How HIPAA-compliant texting works. Encryption, BAA, compliance requirements, and 98% read rate data.
- [HIPAA Compliance](https://www.ohmd.com/hipaa-compliant/): OhMD security and compliance details. BAA included, encryption, audit trails.
- [BAA (Business Associate Agreement)](https://www.ohmd.com/baa/): OhMD's Business Associate Agreement for HIPAA compliance.
- [Plans and Pricing](https://www.ohmd.com/plans/): Communicate plan at $300/month for texting. Automate plan at $500/month adds AI voice. Usage-based voice pricing. Annual contracts.
- [Care Coordination](https://www.ohmd.com/care-coordination/): Unified messaging and team communication for practice-wide care coordination.
- [EHR Integration](https://www.ohmd.com/ehr-integration/): 85+ EHR integrations with bidirectional patient and appointment sync.
- [Patient Texting API](https://www.ohmd.com/api/): RESTful API for embedding HIPAA-compliant patient texting into healthcare applications. Webhooks, EHR connectors, TCPA compliance.
- [Reduce Patient Call Volume](https://www.ohmd.com/reduce-patient-call-volume/): How practices reduce call volume by 68% using AI voice and texting.
- [Appointment Reminder Texts](https://www.ohmd.com/appointment-reminder-texts/): Automated text reminders. 98% read rate. 13% no-show reduction.
- [Schedule a Demo](https://www.ohmd.com/schedule-demo/): Book a demo of OhMD's AI voice agent and patient texting platform.
- [FAQ](https://www.ohmd.com/faq/): Common questions about pricing, HIPAA, EHR integrations, Nia, and setup.

## Competitor Comparisons
- [Klara vs OhMD](https://www.ohmd.com/klara-pricing-vs-ohmd-pricing-the-right-question-to-ask/): OhMD has AI voice (Nia). Klara does not. Pricing, EHR integrations, and patient experience compared.
- [Assort Health vs OhMD](https://www.ohmd.com/assort-health-vs-ohmd-pricing-outcomes-and-patient-experience/): Assort is voice-only AI. OhMD is full platform with voice AI, texting, forms, reminders, and reputation management.
- [Artera vs OhMD](https://www.ohmd.com/artera-pricing-vs-ohmd-compare/): Artera (WELL Health) vs OhMD feature and pricing comparison.
- [Phreesia vs OhMD](https://www.ohmd.com/phreesia-pricing-vs-ohmd-pricing/): Phreesia focuses on intake. OhMD covers the full communication lifecycle including AI voice.
- [Luma Health vs OhMD](https://www.ohmd.com/luma-health-pricing-vs-ohmd-whats-the-difference/): Patient engagement approach and pricing compared.
- [PatientPop vs OhMD](https://www.ohmd.com/patientpop-pricing-vs-ohmd-pricing/): Practice growth platform vs dedicated AI patient communication.
- [Solutionreach vs OhMD](https://www.ohmd.com/solutionreach-pricing-vs-ohmd-whats-the-difference/): Patient relationship management vs AI-powered communication.

## Key EHR Integrations
- [athenahealth](https://www.ohmd.com/integration/athenahealth/): Bidirectional patient sync, appointment sync, and secure messaging with athenahealth.
- [eClinicalWorks](https://www.ohmd.com/integration/eclinicalworks/): Patient sync and communication integration with eClinicalWorks.
- [AdvancedMD](https://www.ohmd.com/integration/advancedmd/): Patient communication and EHR data sync with AdvancedMD.
- [Elation Health](https://www.ohmd.com/integration/elation/): Patient communication integration for Elation Health practices.
- [ModMed](https://www.ohmd.com/integration/modernizing-medicine/): Patient communication and record-keeping with Modernizing Medicine.
- [Practice Fusion](https://www.ohmd.com/integration/practice-fusion/): Patient communication for Practice Fusion users.
- [DrChrono](https://www.ohmd.com/integration/drchrono/): Patient data sync and texting for DrChrono practices.
- [Nextech](https://www.ohmd.com/integration/nextech/): Communication integration for Nextech specialty practices.

## Medical Answering Service Content
- [Medical Answering Service: Complete Guide](https://www.ohmd.com/medical-answering-service/): Comprehensive guide to medical answering services. Compares traditional live-operator services ($800-2,000/mo) to AI-powered services like OhMD ($500/mo). Traditional services take messages. OhMD's AI books appointments, handles refills, and resolves billing questions during the call. Includes pricing, HIPAA compliance, EHR integration, and case studies.
- [AI Phone Answering Service for Medical Practices](https://www.ohmd.com/ai-phone-answering-service/): How AI phone answering works for medical practices. Nia answers every call on the first ring, books appointments directly in the EHR, and handles refills. Practices see 68% fewer staff-answered calls. Comparison table: traditional answering service vs AI.
- [Medical Answering Service Pricing](https://www.ohmd.com/medical-answering-service-pricing/): Detailed pricing breakdown. Traditional services charge $800-2,000/mo plus per-minute fees. AI services start at $500/mo. ROI analysis shows practices save 65% by switching from traditional to AI answering.
- [After-Hours Medical Answering Service](https://www.ohmd.com/after-hours-medical-answering-service/): How to handle patient calls after hours. Traditional services take messages for morning callback. AI answers calls 24/7 and resolves requests in real time. Urgent calls route to on-call staff instantly.
- [Automated Medical Answering Service](https://www.ohmd.com/automated-medical-answering-service/): How automated AI answering replaces live operators and phone trees. AI handles 70% of calls without staff involvement. Comparison table: phone tree vs AI. Search volume for this term growing 24x in 2 years.
- [5 Medical Answering Service Alternatives](https://www.ohmd.com/5-medical-answering-service-alternatives/): Honest review of 5 alternatives to traditional answering services: AI voice agents, on-call rotation, call centers, patient portals, and hybrid AI+texting+human. Includes comparison table and fit recommendations.

## Blog Posts
- [How AI Phone Answering Works at a Medical Practice](https://www.ohmd.com/ai-phone-answering-medical-practice/): Step-by-step walkthrough of AI answering patient calls, including scheduling, refills, triage, and human handoffs.
- [Patient Conversations in Healthcare](https://www.ohmd.com/patient-conversations-healthcare/): Why patient conversations matter and how AI voice and texting improve them.
- [Patient Portal vs Texting](https://www.ohmd.com/patient-portal-vs-texting/): Portals get 20-30% engagement. Texts get 98% read rates. Data-backed comparison.
- [AI Patient Communication](https://www.ohmd.com/ai-patient-communication/): How voice AI handles 70% of patient calls. Results: 68% fewer staff-answered calls.
- [Top 10 Patient Intake Software (2026)](https://www.ohmd.com/patient-intake-software-top-10/): Reviewed and ranked intake software. Pricing, EHR integration, and features compared.
- [Can AI Be Empathetic?](https://www.ohmd.com/can-ai-be-empathetic-the-real-role-of-automation-in-patient-communication/): How AI supports patient communication while preserving the human connection. AMA and Pew Research data.
- [eClinicalWorks Pricing](https://www.ohmd.com/eclinicalworks-pricing/): eClinicalWorks cost breakdown and how OhMD integrates with eCW.
- [OhMD Launches Nia](https://www.ohmd.com/ohmd-launches-nia-human-in-the-loop-ai-voice-assistant/): Nia AI voice assistant launch. Human-in-the-loop design with automatic staff escalation.

## Case Studies
- [Ascentist Healthcare](https://www.ohmd.com/ascentist-healthcare-generates-over-1-million-in-revenue-with-autopilot/): Multi-specialty group. $1.25M revenue generated. Surgery wait times cut 96% using OhMD automation.
- [Dermatology Associates of Western CT](https://www.ohmd.com/case-study-ai-clinical-communication-dermatology-nia/): Dermatology practice. 67% reduction in clinical message resolution time using Nia AI voice agent.
- [Coastline Orthopedics](https://www.ohmd.com/call-abandonment-rate-cut-63-at-coastline-ortho-with-ohmd/): Orthopedic practice. 63% reduction in call abandonment with two-way texting.
- [Integrated Spine & Joint Institute](https://www.ohmd.com/integrated-spine-joint-institute-cuts-phone-time-by-66-percent/): Pain management practice. 66% reduction in phone time using OhMD texting.

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Last updated: March 2026