Top Sites>AAustralia’s Top Rated ISP | Award-winning Internet Provider - Occom

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# Occom

## Sitemaps
[XML Sitemap](https://occom.com.au/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [Occom Named Leader in AFR Customer Champions 2025](https://occom.com.au/au/occom-named-leader-in-afr-customer-champions-2025/): Occom has been recognized as the #1 Leader in the 2025 Australian Financial Review (AFR) Customer Champions Awards in the Challenger B2C category. This award highlights Occom’s exceptional dedication to customer service as much as its reliable internet offerings.
- [Celebrate Diwali with Exclusive Festive Rewards from Occom ](https://occom.com.au/au/celebrate-diwali-with-exclusive-festive-rewards-from-occom/): This Diwali, Occom brings you a special festive offer that keeps your celebrations glowing and your connections stronger than ever. Enjoy your second month free and a complimentary ASUS Wi-Fi 6 premium router with a 12-month contract. The offer does not end here, refer a friend, and both of you will enjoy $40 credit each. 
- [Don’t let connectivity be part of the problem](https://occom.com.au/au/connectivity-a-wfh-headache-for-60-of-australians/): Working from home is meant to give us freedom. But for too many Australians, it just means dealing with dodgy connections, lagging Zoom calls, and nbn® dropouts right when the boss is asking a question.
- [How to Avoid Letting Your Router Slow You Down](https://occom.com.au/au/how-to-avoid-letting-your-router-slow-you-down/): We’ve all been there: Zoom freezes as you pull a face, Netflix stalls, someone screams as their game freezes at the worst possible moment! You might curse the NBN, but the real culprit is closer than you think, your router.
- [Why wait until September? Occom’s upgrades are ready](https://occom.com.au/au/why-wait-until-september-occoms-upgrades-are-ready/): You’ve probably heard the news: NBN Co is rolling out new speed from September. But here’s the thing, you don’t have to wait until September to get them.
- [NBN costs are rising, here’s how we’re handling it differently](https://occom.com.au/au/how-occom-handling-nbn-price-increase-differently/): You’ve probably felt it already: the weekly shop costs more, the power bill stings a bit harder, and just filling up the car makes you think twice, groceries, rent, etc. Now, from July 2025, even internet prices are on the rise.
- [Why do nbn users need an AVC ID?](https://occom.com.au/blog/why-do-nbn-users-need-an-avc-id/): In this blog, we’ll break down what an AVC ID is, why it matters, and how you can easily find yours so you can make the switch without delays.
- [FT 2025 List Recognises Occom as Australia’s Fastest-Growing ISP](https://occom.com.au/au/occom-top-aussie-telco-high-growth-companies-2025/): Occom is thrilled to announce that, for the third consecutive year, we have been recognised in the prestigious Financial Times High-Growth Companies Asia-Pacific 2025 list. This recognition reaffirms Occom's incredible growth and our ongoing commitment to delivering high-speed, trustworthy internet services. We’re also proud to be the highest-performing Australian consumer telco in 2025.
- [OCCOM and ASUS Announce Strategic Partnership to Deliver the Ultimate Internet Experience](https://occom.com.au/au/occom-and-asus-partnership/): Share this post with your friends!
- [NBN speeds reach ‘record highs’ in October: ACCC](https://occom.com.au/au/nbn-speeds-reach-record-highs-in-october-accc/):  
- [NBN Network Upgrade Plan Proposal: Faster Internet Speeds](https://occom.com.au/au/nbn-network-upgrade-plan/): Published on: 19-03-2024
NBN Co has announced its proposal to supercharge internet speeds across the nation. This upgrade will revolutionise the way Australians connect online.
Recognising the growing demand for high-speed connectivity, NBN Co has launched a proposal to ramp up internet speeds across its network. With the aim of accelerating the three fastest speed tiers available to residential customers, this proposal is in response to the change in technology adoption and usage in Australia, as well as globally.
Here's a breakdown:
Under the proposed upgrade plan, customers can expect notable boosts to their internet speeds across various tiers:
NBN Home Fast: Download speeds will increase from 100Mbps to 500Mbps, with upload speeds also experiencing a bump up.
NBN Home Superfast: Customers subscribed to this tier will witness their download speeds go from 250Mbps to 750Mbps, accompanied by enhanced upload speeds.
NBN Home Ultrafast: Offering the internet speeds, this tier will see download speeds go up to 750-1000Mbps, ensuring unparalleled performance for bandwidth-intensive tasks.
The rollout is aimed to reach a large portion of the population of Australia. By December 2025, an estimated 10.2 million homes and businesses will have access to these lightning-fast speeds, nearly 90% of the NBN fixed line network. The best part? You won't have to pay extra for this upgrade. NBN Co is working with internet service providers (ISPs) to ensure the benefits reach you directly.
The Benefits of a Speed Boost
This upgrade is a response to the ever-growing demand for data. As households connect more devices and utilise the internet for a wider range of activities, a faster connection becomes increasingly important. With these new speeds, you can: Download large files and games in a fraction of the time Stream high-definition content without buffering interruptions Experience smoother online gaming with reduced lag Support multiple devices simultaneously without compromising speed Choosing the right ISP
NBN Co is committed to working closely with internet service providers and industry partners to ensure a smooth and seamless transition to the upgraded network speeds. While NBN Co is handling the network infrastructure, your choice of ISP still plays a crucial role in your overall internet experience.
Occom understands the importance of speed, offering rapid activation and prompt technical support to keep you connected and running smoothly. With a five-star rating from over 7,000 satisfied customers on Google reviews, we stand out for our commitment to user satisfaction. Our service can be trusted to go beyond just providing internet access, ensuring you have a seamless online experience.
Conclusion
As we look towards the future, it's clear that the landscape of internet connectivity in Australia is on the verge of a transformational shift. With NBN Co's proposal to accelerate internet speeds, the goal is to ensure a smooth and swift transition for all their customers to maximise the benefits of this exciting network upgrade. So, are you ready to experience the internet at lightning speed?
Stay tuned for further updates, and get ready to enjoy the future of internet connectivity in Australia! OCCOM—Optical Communication Expert
Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies’ expectations towards customer service. Occom’s young, passionate and professional team will keep on pushing the boundary for what is possible in the future.
Tel：1300 299 999
- [How Much Does It Cost to Upgrade to nbn Full Fibre?](https://occom.com.au/au/cost-upgrade-nbn-full-fibre/): Share this post with your friends!
- [5 Solutions Australians can Try at Home to fix Slow WiFi in 2023](https://occom.com.au/au/wi-fi-suddenly-slow-best-ways-fix-slow-wifi-speeds/):  
- [Procedure to get Wi-Fi at home](https://occom.com.au/au/procedure-to-get-wi-fi-at-home/): The wireless internet connection is a great innovation that helps to get internet service by connecting the devices. Without Wi-Fi, your home internet is limited to gadgets that can connect to your modem with a LAN cable. It is hard to move with the connected cable as if u want to go beyond the area of the cable it will disconnect the internet connection. But, having Wi-Fi at home will give the reliable service of the internet for home. Anyone can connect and get access to the internet service at any place in the house.
- [NBN Co to roll out first 100,000 fibre to the premises upgrades at year end](https://occom.com.au/au/nbn-co-to-roll-out-first-100000-fibre-to-the-premises-upgrades-at-year-end/): NBN Co announced it has started rolling out upgrades to its fibre to the node (FTTN) network to fibre to the premises (FTTP) by the end of 2021, starting off with 100,000 eligible premises.
- [Why Thousands of Australians Still Have Slow Internet and How to Fix It?](https://occom.com.au/au/why-thousands-of-australians-still-have-slow-internet-and-how-to-fix-it/): Australia, a land known for its vast landscapes and unique wildlife, is unfortunately grappling with a digital dilemma: slow internet speeds. According to the Speedtest Global Index report, Australia ranked 19th globally for average download speed in 2024, with an average speed of 103.87 Mbps, which is slower compared to other developed countries.
- [Prime Minister’s $3B Commitment to Revolutionize Australia’s NBN and Internet Speeds](https://occom.com.au/au/prime-ministers-3b-commitment-to-revolutionize-australias-nbn-and-internet-speeds/): In a major step forward for Australia's digital future, Prime Minister Anthony Albanese has announced a landmark $3 billion investment to upgrade the National Broadband Network (NBN). This initiative will replace outdated copper connections with cutting-edge fibre-optic technology, bringing faster and more reliable internet access to over 622,000 homes and businesses across the country.Adding to the government's investment, NBN Co will contribute an additional $800 million, raising the total funding to $3.8 billion. This ambitious project includes laying 23,000 kilometres of fibre and 8,000 kilometres of civil construction, with completion expected by 2030. Once finished, over 11 million premises will be able to access speeds of up to 1 gigabit per second—transforming the way Australians work, learn, and connect.
- [Occom Secures 123rd Place in Financial Times’ High-Growth Companies Asia-Pacific 2023](https://occom.com.au/au/occom-secures-123rd-place-in-financial-times-high-growth-companies-asia-pacific-2023/): Occom, an internet service provider, is delighted to share the news that it has been recognized in the Financial Times High-Growth Companies Asia-Pacific 2023. This accomplishment marks a significant landmark for Occom as it reinforces the company's dedication to providing top-quality Internet services to its customers in Australia.
- [Occom Achieves Third Consecutive Year Recognition in AFR Fast 100 List!](https://occom.com.au/au/occom-achieves-third-consecutive-year-recognition-in-afr-fast-100-list/): Occom is thrilled to announce its inclusion in the prestigious Australian Financial Review (AFR) Fast 100 list for 2024. This marks the third consecutive year that Occom has earned this recognition, highlighting our consistent growth, innovation, and customer-first approach. It's a testament to our commitment to delivering reliable, high-speed internet and outstanding service to customers across Australia.
- [nbn Full Fibre Upgrade: Choosing the Eligible Locations](https://occom.com.au/au/nbn-full-fibre-upgrade-choosing-the-eligible-locations/): The rollout of the National Broadband Network (NBN) in Australia has transformed the digital landscape, delivering faster and more reliable internet connections to millions of homes and businesses.
- [NBN Co’s lack of notice of ‘planned’ works irks users](https://occom.com.au/au/nbn-cos-lack-of-notice-of-planned-works-irks-users/): Some RSPs have shed light on what appears to be a growing, though largely undocumented, service quality problem with the NBN, where retailers are given less than an hours' notice of "planned" works.
- [NBN Co to receive $2.4 billion to extend FTTN overbuild](https://occom.com.au/au/nbn-co-to-receive-2-4-billion-to-extend-fttn-overbuild/): As government keeps its pre-election promise.
- [NBN Brings Faster Internet for Aussies](https://occom.com.au/au/nbn-brings-faster-internet-for-aussies/): It's undeniable that the internet has revolutionised the way we live, learn, and work in the 21st century.Nevertheless, the internet is an integral part of Australian daily life. With over 22.13 million current internet users, the number is expected to surpass 23.3 million by 2025. Web browsing, gaming, and video streaming are the most popular online activities among adults, with over 90% of the population participating. As Australians continue to seek greater convenience in their daily tasks and entertainment, mobile internet usage is expected to keep rising.
- [Customer champions: delivering distinctive value as a challenger brand for success](https://occom.com.au/au/customer-champions-delivering-distinctive-value-as-a-challenger-brand-for-success/): As Australians continue to tighten their belts amid challenging economic times, exemplary customer service is the key for businesses striving to maintain loyalty and stand out in a competitive market.
- [Australians Demand More Than Speed from NBN Upgrades: ACCC Insights](https://occom.com.au/au/australians-demand-more-than-speed-from-nbn-upgrades-accc-insights/): In today's digital landscape, both speed and reliability are paramount for internet users. The Australian Competition and Consumer Commission's (ACCC) latest Measuring Broadband Performance report highlights a significant trend: Australians are upgrading their National Broadband Network (NBN) connections not solely for faster speeds but also for enhanced reliability.
- [Occom Ranked on the Financial Times High-Growth Companies Asia-Pacific 2024](https://occom.com.au/au/occom-rank-financial-times-high-growth/): Published on: 20-03-2024
- [Exploring NBN Co’s Proposed Hyperfast 2Gbps Plans](https://occom.com.au/au/nbn-co-hyperfast-2gbps-plans/): Published on: 28-05-2024
- [Wi-Fi: It’s Not What You Think It Means!](https://occom.com.au/blog/how-wifi-got-its-name/): Published on: 17-05-2024
- [What’s the difference between a router, range extender and mesh network?](https://occom.com.au/au/router-vs-range-extender-vs-mesh-network/): Published on: 24-06-2024
- [NBN Co’s Full-Fibre Upgrade Reaches Two Million More Homes](https://occom.com.au/au/nbn-full-fibre-upgrade-reaches-two-million-more-homes/): Published on: 22-08-2023
- [NBN Co installs 33 hybrid power cube backup systems in South Eastern Queensland](https://occom.com.au/au/nbn-co-installs-33-hybrid-power-cube-backup-systems-in-south-eastern-queensland/): Published on: 26-07-2023
- [NBN Co says fibre uptake will accelerate in next few months as RSPs roll out required IT](https://occom.com.au/au/nbn-co-says-fibre-uptake-will-accelerate-in-next-few-months-as-rsps-roll-out-required-it/): Published on: 21-02-2023
- [NBN Co identifies another one million premises for FTTP upgrade program](https://occom.com.au/au/nbn-co-identifies-another-one-million-premises-for-fttp-upgrade-program/): Published on: 17-02-2023
- [NBN moves to sate RSPs with improvements on outage volumes, notifications](https://occom.com.au/au/nbn-moves-to-sate-rsps-with-improvements-on-outage-volumes-notifications/): NBN Co has moved to resolve the issue of constant network outages with retailers as it prepares to announce the rebooted version of its Special Access Undertaking. A special industry workshop planned for Wednesday will aim to resolve the outages issue and ascertain if RSPs are satisfied with some proposed NBN reforms.
- [Occom wins 2022 Mozo Experts Choice Award](https://occom.com.au/au/occom-wins-2022-mozo-experts-choice-awards/): Published on: 30-06-2022
- [Tips to extend the Wi-Fi range](https://occom.com.au/au/tips-to-extend-the-wi-fi-range/): Published on: 13-08-2021
- [Do I have to pay for the NBN setup?](https://occom.com.au/au/do-i-have-to-pay-for-the-nbn-setup/): Published on: 13-08-2021
- [Simple steps to change your nbn service provider](https://occom.com.au/au/simple-steps-to-change-your-nbn-service-provider/): Published on: 13-08-2021
- [Why is your internet not working? -Tips on how to diagnose and fix](https://occom.com.au/au/why-is-your-internet-not-working-tips-on-how-to-diagnose-and-fix/): Published on: 29-07-2021
- [How to setup WI-FI at home?](https://occom.com.au/au/how-to-setup-wi-fi-at-home/): Published on: 25-06-2021
- [Internet keeps dropping? Here’s why and what to do](https://occom.com.au/au/internet-keeps-dropping-heres-why-and-what-to-do/): Published on: 21-06-2021
- [What is Hybrid Fibre Coaxial-HFC](https://occom.com.au/au/what-is-hybrid-fibre-coaxial-hfc/): Published on: 19-05-2021
- [What is IPv6?](https://occom.com.au/au/what-is-ipv6/): Published on: 26-04-2021
- [NBNCo to resume new HFC orders from May](https://occom.com.au/au/nbn-co-to-resume-new-hfc-orders-from-may/): Published on: 31-03-2021
- [What is the difference between Cat5 and Cat6 Ethernet Cables?](https://occom.com.au/au/what-is-the-difference-between-cat5-and-cat6-ethernet-cables/): Published on: 24-03-2021
- [FTTP vs FTTN vs FTTC](https://occom.com.au/au/fttp-vs-fttn-vs-fttc/): Published on: 22-03-2021
- [Tips for setting up an optimal home internet connection](https://occom.com.au/au/tips-for-setting-up-an-optimal-home-internet-connection/): Published on: 19-02-2021
- [All about Credit Report](https://occom.com.au/au/all-about-credit-report/): Published on: 21-01-2021
- [What Does the Future of Fibre Look Like?](https://occom.com.au/au/what-does-the-future-of-fibre-look-like/): Published on: 19-01-2021
- [OptiComm vs. NBN: How does OptiComm work?](https://occom.com.au/au/opticomm-vs-nbn-how-does-opticomm-work/): Published on January 18, 2021
- [Why does my internet slow down at night?](https://occom.com.au/au/why-does-my-internet-slow-down-at-night/): Published on: 18-11-2020
- [OptiComm announces ‘Australia first’ next-generation passive optical network](https://occom.com.au/au/opticomm-announces-australia-first-next-generation-passive-optical-network/): Published on: 15-10-2020
- [NBN launches $700m bid for Telstra’s last stronghold](https://occom.com.au/au/nbn-launches-700m-bid-for-telstras-last-stronghold/): Published on: 24-09-2020
- [NBN Sky Muster trial offers unmetered data, more speed](https://occom.com.au/au/nbn-sky-muster-trial-offers-unmetered-data-more-speed/): Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
- [How Customers Use Satellite Internet](https://occom.com.au/au/how-customers-use-satellite-internet/): Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
- [Innovation at the heart of nbnemergency response](https://occom.com.au/au/innovation-at-the-heart-of-nbnemergency-response/): Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
- [Aussies Warned of Scammers Posing as NBN Workers](https://occom.com.au/au/aussies-warned-scammers-nbn-workers/): Published on: 12-07-2024
- [No Customer Data Impacted in Opticomm Data Breach](https://occom.com.au/au/statement-no-customer-data-impacted-in-opticomm-data-breach/): Published on: 12-04-2024
- [Understanding NBN’s New Price Changes: What You Need to Know](https://occom.com.au/au/nbn-3yrs-internet-plans-and-pricing/): Published on: 06-06-2024
- [Customer Satisfaction for Telco: The Key to Growth](https://occom.com.au/au/customer-satisfaction-for-telco-the-key-to-growth/): Published on: 12-12-2023
- [NBN Co Shortens Customer Notification Time for FTTC-P Upgrade Projects](https://occom.com.au/au/nbn-co-shortens-customer-notification-time-for-fttc-p-upgrade-projects/): Published on: 12-05-2023
- [Why Should You Upgrade to nbn Full Fibre?](https://occom.com.au/au/should-upgrade-nbn-full-fibre/): Published on: 04-10-2023
- [FTTN Upgrades to be tested in Sydney Hills and Northern Adelaide](https://occom.com.au/au/fttn-upgrades-to-be-tested-in-sydney-hills-and-northern-adelaide/): Published on: 06-01-2022
- [A list of the first NBN FTTN upgrades areas, beginning in March 2022](https://occom.com.au/au/a-list-of-the-first-nbn-fttn-upgrades-areas-beginning-in-march-2022/): Published on: 06-01-2022
- [Occom Listed in the AFR Fast 100 List!](https://occom.com.au/au/occom-listed-in-the-afr-fast-100-list/): Published on: 05-12-2022
- [NBNCo says almost one-third of users on the wrong plan](https://occom.com.au/au/nbn-co-says-almost-one-third-of-users-on-the-wrong-plan/): Published on: 05-08-2022
- [A list of FTTN/FTTC suburbs can be upgraded to FTTP full fibre](https://occom.com.au/au/a-list-of-fttn-fttc-suburbs-can-be-upgraded-to-fttp-full-fibre/): Published on: 04-04-2022
- [All you need to know about Telstra Velocity Upgrade and Transition](https://occom.com.au/au/all-you-need-to-know-about-telstra-velocity-upgrade-and-transition/): Published on: 03-05-2022
- [How to Hook Up Internet in New Home | LBN Providers Sydney | Occom LBNCo Fibre](https://occom.com.au/au/how-to-hook-up-internet-in-new-home-lbn-providers-sydney-occom-lbnco-fibre/): Published on: 01-03-2022
- [NBN vs ADSL](https://occom.com.au/au/nbn-vs-adsl/): Published on: 12-03-2021
- [Lightning speed from NBN! How Fast can NBN Get?](https://occom.com.au/au/lightning-speed-from-nbn-how-fast-can-nbn-get/): Published on: 12-03-2021
- [BYO Modem Router Configuration Guide](https://occom.com.au/au/byo-modem-router-configuration-guide/): Published on: 10-05-2021
- [Static IP](https://occom.com.au/au/static-ip/): Published on: 10-05-2021
- [What is CG-NAT?](https://occom.com.au/au/what-is-cg-nat/): Published on: 08-04-2021
- [Telstra fined $1.5m for not letting customers keep their phone numbers](https://occom.com.au/au/telstra-fined-1-5m-for-not-letting-customers-keep-their-phone-numbers/): Published on: 05-05-2021
- [How to do a speed test?](https://occom.com.au/au/how-to-do-a-speed-test/): Published on: 04-04-2021
- [These Suburbs Will Be the Next to Receive the NBN Fibre Upgrade](https://occom.com.au/au/these-suburbs-will-be-the-next-to-receive-the-nbn-fibre-upgrade/): Published on: 03-09-2021
- [How to select nbn™ modem router?](https://occom.com.au/au/how-to-select-nbn-modem-router/): Published on: 02-04-2021
- [What NBN speed tier do I need?](https://occom.com.au/au/what-nbn-speed-tier-do-i-need/):  
- [How to run a Ping Test to determine the connection issue?](https://occom.com.au/au/how-to-run-a-ping-test-to-determine-the-connection-issue/): Published on: 02-04-2021
- [Coronavirus (COVID-19) Support from OCCOM](https://occom.com.au/au/coronavirus-covid-19-support-from-occom/): Published on: 12-07-2020
- [OCCOM: Network Support Solution to Work from Home/Online Learning in the midst of COVID-19 Outbreak](https://occom.com.au/au/occom-network-support-solution-to-work-from-home-online-learning-in-the-midst-of-covid-19-outbreak/): Published on: 12-07-2020
- [How To Find The Best Wi-Fi Channel For Your Router](https://occom.com.au/au/how-to-find-the-best-wi-fi-channel-for-your-router/): Published on: 11-10-2020
- [It’s the end of the beginning for the NBN](https://occom.com.au/au/its-the-end-of-the-beginning-for-the-nbn/): Published on: 10-07-2020
- [NBN Co reveals first locations with an FTTN upgrade path to full fibre](https://occom.com.au/au/nbn-co-reveals-first-locations-with-an-fttn-upgrade-path-to-full-fibre/): Published on: 03-11-2020
- [COVID-19 surge in home tech shows urgent need for NBN upgrade](https://occom.com.au/au/covid-19-surge-in-home-tech-shows-urgent-need-for-nbn-upgrade/): Published on: 03-11-2020
- [Nation-wide Telstra outage takes down Internet for millions](https://occom.com.au/au/tesltra-outage/): Published on: 03-08-2020

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- [Refer a Friend](https://occom.com.au/refer-your-friend/): Refer as many friends as you like.
- [Centenarypark](https://occom.com.au/centenarypark/): Customer Champions Leader
- [dfsv-support](https://occom.com.au/dfsv-support/): Occom recognises the serious and often hidden impacts of domestic and family violence and the critical role that access to safe and secure telecommunications plays in supporting victim-survivors. We prioritise the safety of affected persons and are committed to: 
- [connect now](https://occom.com.au/connect-now/): 4.9
- [Thank You For Your Order](https://occom.com.au/thank-you-for-your-order/): 6800+ 5-star Google Reviews
- [community-fibre-plans-old](https://occom.com.au/community-fibre-plans-old/): 4.9
- [meritonhotel supports](https://occom.com.au/meritonhotel-supports/): Hotel Wi-Fi
Top Rated ISP in Australia
- [quick-submit-myconnect](https://occom.com.au/quick-submit-myconnect/)
- [Router Configration](https://occom.com.au/router-configration/): ASUS
- [Black friday](https://occom.com.au/black-friday/): *T&C: Offer valid for nbn and OptiCommA mandatory 30-day notice is required for service disconnection.
- [tetsing shortcode](https://occom.com.au/tetsing-shortcode/)
- [Occom Christmas](https://occom.com.au/occom-christmas/): (Best 1,000 Only)
- [MelrosePark](https://occom.com.au/melrosepark/): Customer Champions Leader
- [Internet](https://occom.com.au/help-center-faq/internet/): How can we help you?
- [nbn-fttp-upgrade KR](https://occom.com.au/nbn-fttp-upgrade-kr/): 4.9
- [Phone](https://occom.com.au/help-center-faq/phone-2/): How can we help you?
- [zdemo page](https://occom.com.au/zdemo-page/)
- [Survey Form](https://occom.com.au/survey-form/): This form requires the Gravity Forms Survey Add-On. Important: Delete this tip before you publish the form.
- [Router Configration old](https://occom.com.au/router-configration-old/): Tp-Link AX1800 VX230v V1.2TP-Link MeshWiFiTp-Link AX1800 VX230v FTTP V1.2
- [Occom Internet & Mobile Bundle Terms & Conditions ](https://occom.com.au/occom-internet-mobile-bundle-terms-conditions/): Occom is offering a 10% discount off the Standard Price on eligible Occom mobile (Vodafone and Telstra) plans (“Bundle Discount”) to Occom customers who have an active OccomInternet service.
- [community connect](https://occom.com.au/community-connect/): with 12-mth contract
- [Payment – mobile](https://occom.com.au/payment-mobile/)
- [vodafone-mobile-sim](https://occom.com.au/vodafone-mobile-sim/): <p></p>
- [Planet Fitness Staff](https://occom.com.au/planet-fitness-staff/): with 12-mth contract
- [Planet Fitness Members](https://occom.com.au/planet-fitness-members/): with 12-mth contract
- [home-phone](https://occom.com.au/home-phone/): 4.9
- [Privacy Policy](https://occom.com.au/privacy-policy/): This is the privacy policy of OCCOM Pty Ltd (ABN: 58 608 289 425), which outlines our commitmentto you in respect of the collection and use of personal information.
- [Meriton Staff](https://occom.com.au/meriton-staff/): <p></p>
- [supa-network-plans old design](https://occom.com.au/supa-network-plans-olddesign/): 4.9
- [redtrain-plans-old](https://occom.com.au/redtrain-plans-old/): 4.9
- [opticomm-plans old](https://occom.com.au/opticomm-plans-old/): 4.9
- [nbn-plans-old](https://occom.com.au/nbn-plans-old/): 4.9
- [Checkout](https://occom.com.au/checkout/): Woocommerce Hidden Checkout Form
- [Cart](https://occom.com.au/cart/): 6 * 85=510
- [500/750](https://occom.com.au/500mbps-upgraded-plan-2/): with 12-mth contract
- [nbn 500Mbps plan](https://occom.com.au/500mbps-upgraded-plan/): with 12-mth contract
- [Microsoft 365-HOME](https://occom.com.au/microsoft-365-home/): $179/year
- [Gamers](https://occom.com.au/gamers-old/): For 6 months then $120/mth
- [Payment](https://occom.com.au/payment/):  
- [4S Business Fibre](https://occom.com.au/4s-business-fibre/): The first release of 4S is available to over 200 buildings across Sydney CBD, Barangaroo, Haymarket, Millers Point and Surry Hills, and is now live in more than 200 buildings across Melbourne CBD, Docklands and Southbank.
- [OCCOM Financial Hardship Application](https://occom.com.au/occom-financial-hardship-application/): OCCOM Financial Hardship Application
- [Mobile](https://occom.com.au/help-center-faq/mobile/): How can we help you?
- [Additional Charge](https://occom.com.au/additional-charge/): Additional ChargeS Additional Charge
Price (incl.GST) Static IP Address
$10.00 per month Dishonored Fee
$6.00 Direct Debit Rejections Fee
$6.00 Chargeback Fee
$44.00 Late Payment Fee
$20.00 Late Cancellation of Appointment or Missed Appointment
$90.00 - $165.00 Fee when a fault raised to the Carrier is not found on the Carrier’s network
$165.00 Incorrect Call out Fee (Redtrain)
$165.00 New Development Charge
$300.00 Order Withdrawal
$50.00 OptiComm Missed Appointment Fee
$88.18 plus GST On site support Labor Rate (Charge based on distance to on site addresses (Min $120))
$120.00 Fee per hour for an incorrect call out (Charge based on Time on Site (Min $150))
$150.00-$220.00 Early Termination Fee
$99.00 Plan change fee - Upgrade
$0.00 Plan change fee - Downgrade
$50.00 Fee for end user contacting Telstra/OPTUS Fault Desk directly
$100.00 Modem Delivery Fee
$18.00/$20.00(Express) Paper Bill
$10.00 per bill Mobile SIM Replacement Fee
$10.00 Relocation Fee
$99 Initial Standard Installation (SUPA Networks)
$41.25 Subsequent installation (SUPA Networks)
$297 + Labour rates and material Fault found inside customer boundary (SUPA Networks)
$159.50 No fault found (No truck roll required)
$55 No Fault found (Truck roll required)
$82.5 (Hourly Labour Rate charge for a minimum of 2 hours ) Co-ordinated Appointment (Day)
$220 Co-ordinated Appointment (Night)
$330 Account & Billing Fees
Dishonoured Credit Card Fee
$6.00 Dishonoured Bank Account (Direct Debit Rejection) Fee
$6.00 Chargeback Fee
$44.00 Late Payment Fee
$15.00  
 
  Service & Plan Fees
Static IP Address
$10.00 per month Downgrade Plan Fee
$50.00 Early Termination Fee
$99.00 Relocation Fee
$99.00  
 
  Installation & Connection Fees
New Development Charge
$300.00 Professional Installation Fee (NBN)
$165.00 Subsequent Installation Fee (NBN)
$297.00 New Connection Charge (OptiComm – without MATV)
$330.00 New Connection Charge (OptiComm – with MATV)
$550.00  
 
  Appointments & Onsite Visits
Missed Appointment / Late Cancellation Fee (NBN)
$165.00 Missed Appointment Fee (OptiComm)
$97.00 Missed Appointment Fee (Occom)
$80.00 Incorrect Callout Fee (OptiComm)
From $297.00 Incorrect Callout Fee (Redtrain)
$132.00 Incorrect Callout Fee (SUPA Networks)
$199.00 Onsite Support Fee
From $120.00  
 
  Delivery & SIM Fees
Delivery Fee
$18.00 / $20.00 (Express) SIM Replacement Fee
$5.00 – $10.00  
 
  Phone & Number-Related Fees
Business Home Phone Port-In Fee
$55.00 – $165.00 13/1300/1800 Number Fee
$275.00 – $22,000.00 13/1300/1800 Number Handling Fee
$275.00
- [Chat](https://occom.com.au/fc/)
- [Refer a Friend old](https://occom.com.au/refer-your-friend-old/): Referrer: credit on the Referrer’s invoice after the referred service is activated for 40 days.
- [Homepage](https://occom.com.au/): No compromises. Fast, stable, and hassle-free — because your internet should just work. Whether you’re streaming, gaming, studying, or running a business, we keep you connected without interruptions.
- [Moving Home](https://occom.com.au/moving-home/): Moving Home 10,000+ Reviews 4.9 What They’re Saying Frequently Asked Questions
- [Help Center FAQ-Artical](https://occom.com.au/help-center-faq-artical/): Find information on network outages.
- [Internet33](https://occom.com.au/help-center-faq/internet33/): How can we help you?
- [Others](https://occom.com.au/help-center-faq/others/): How can we help you?
- [Billing](https://occom.com.au/help-center-faq/billing/): How can we help you?
- [Phone](https://occom.com.au/help-center-faq/phone/): How can we help you?
- [faq-search-results](https://occom.com.au/faq-search-results/): How can we help you?
- [Streaming](https://occom.com.au/streaming/): Suggested Plans For StreamingCritical Information SummaryKey Facts sheet
- [Study From Home](https://occom.com.au/study-from-home/): Suggested Plans For StudentsCritical Information SummaryKey Facts sheet
- [Work From Home](https://occom.com.au/work-from-home/): $108/mth
- [Business Mobile](https://occom.com.au/business-mobile/): Business Mobile Looking for SIM card and mobile broadband plan for your team? We provide this with specialised support. Request Consultation Fast & Reliable Network Occom uses the Telstra mobile network, Australia's most reliable mobile network, ensuring seamless communication and efficient business operations. Quick Activation Get your team up and running fast with hassle-free activation and easy SIM card replacement whenever needed. Dedicated Support Access priority customer support tailored for business needs, ensuring your team receives fast and efficient assistance. Flexible Data Pooling Share data across your business fleet to optimise usage and reduce costs. Bulk Discounts Enjoy exclusive savings when you scale up your team’s mobile plans with our bulk discount options. One Bill Simplify expense management with a single, consolidated bill for all your business mobile services.
- [Business Phone](https://occom.com.au/business-phone/): Support remote and office teams with a platform that enhances productivity and staff mobility.
- [Enterprise nbn®](https://occom.com.au/nbn-ee/): As a business nbn™ accredited adviser, Occom is here to ensure your migration to the nbn™ broadband access network is smooth and hassle-free. We take the time to understand your business needs, then work with you to create a migration plan that minimises disruption and helps you choose the best nbn™ solution for your business.
- [Business Wi-Fi](https://occom.com.au/business-wifi/): Specialising in providing high-speed Internet access with fast, stable, secure and managed connection. It delivers the speed and reliability you need to handle today’s most demanding data and help you better connect with your employees and customers, which will complement your operation and grow your business.
- [Business Fibre](https://occom.com.au/business-fibre/): Streamline your Small to Medium Business's internet needs with Occom
- [All Policies](https://occom.com.au/all-policies/): General
- [Blog](https://occom.com.au/blog/): Blog Search Search Article AU Blog Broadband CN HI HK Internet KR Mobile News phone Reward Statement Streaming Support Technology All
- [Outage/Network status](https://occom.com.au/outage-network-status/): Find information on network outages.
- [Dealer Referral](https://occom.com.au/dealer-referral/): Contact our professional support team who will answer any questions and help you with the signup.
- [Help Center FAQ](https://occom.com.au/help-center-faq/): How can we help you?
- [Make A Complaint](https://occom.com.au/make-a-complaint/): Complaint
- [Contact Us](https://occom.com.au/contact-us/): We’re here to help! Whether you have questions about our services, need support, or want to provide feedback, feel free to reach out. You can contact us through the following methods:
- [Testimonials](https://occom.com.au/testimonials/): Here’s what our happy customers have to say about Occom
- [Why Occom](https://occom.com.au/why-occom/): Occom isn’t just another internet provider. We redefine the experience of an Internet Service Provider with ultra-fast speeds, rock-solid reliability, and customer service that actually delivers.
- [About Occom](https://occom.com.au/about-occom/): At Occom, we believe that internet should be fast, reliable, and hassle-free. As an award-winning Australian Internet Service Provider, we specialize in providing ultra-fast speeds, rock-solid reliability and customer-centric support for homes and businesses.
- [My account](https://occom.com.au/my-account/)
- [Frequently Asked Questions](https://occom.com.au/frequently-asked-questions/): How can we help you?

## Businesses
- [Small Business redtrain EN](https://occom.com.au/business/small-business-redtrain/)
- [Small Business supa® – EN](https://occom.com.au/business/small-business-supa-en/)
- [Small Business opticomm](https://occom.com.au/business/small-business-opticomm/)
- [Small Business nbn® – KN](https://occom.com.au/business/small-business-nbn-kn/)
- [Small Business nbn® – EN](https://occom.com.au/business/small-business-nbn/)

## Mobile
- [Mobile SIM Bundle – EN](https://occom.com.au/mobile/mobile-sim-bundle/)
- [Mobile Broadband – EN](https://occom.com.au/mobile/mobile-broadband/)

## Residentials
- [Meritonapt – EN](https://occom.com.au/residential/demo-meriton/): hi
- [Meritonapt – EN](https://occom.com.au/residential/meritonapt/)
- [Mummz OptiComm fibre – EN](https://occom.com.au/residential/mummz-opticomm-fibre-en/)
- [Mummz – nbn® fibre – EN](https://occom.com.au/residential/mum-central-offer/)
- [nbn® fibre – EN](https://occom.com.au/residential/nbn-plans/)

## Products
- [TPLINK AC 750](https://occom.com.au/product/tplink-ac-750-model-archer-c20/): c
- [HOME PRIME (Wi-Fi 6)](https://occom.com.au/product/home-prime-wi-fi-6-2/): Model ASUS AX1800
- [VDSL LITE (Basic)](https://occom.com.au/product/vdsl-lite-basic/): Model TP-Link N300
- [HOME PRIME (Wi-Fi 6)](https://occom.com.au/product/home-prime-wi-fi-6/): Model ASUS AX1800
- [Basic (nbn12)](https://occom.com.au/product/basic-nbn12-3/): Basic internet activities and small households. Unlimited Data
- [Boost (nbn25)](https://occom.com.au/product/boost-nbn25-3/): Good for households with multiple devices. Unlimited Data
- [Mesh專業版（Wi-Fi 7）— 2 台裝](https://occom.com.au/product/be3600-hb210-pro-2-pack-3/): 型號 TP-Link BE3600
- [Mesh专业版（Wi-Fi 7）— 2 台装](https://occom.com.au/product/be3600-hb210-pro-2-pack-2/): 型号 TP-Link BE3600
- [Mesh專業版（Wi-Fi 7）— 3 台裝](https://occom.com.au/product/be3600-hb210-pro-3-pack-3/): 型號 TP-Link BE3600
- [Mesh專業版（Wi-Fi 7）— 1 台裝](https://occom.com.au/product/be3600-hb210-pro-3/): 型號 TP-Link BE3600
- [Mesh专业版（Wi-Fi 7）— 1 台装](https://occom.com.au/product/be3600-hb210-pro-2/): 型号 TP-Link BE3600
- [Mesh专业版（Wi-Fi 7）— 3 台装](https://occom.com.au/product/be3600-hb210-pro-3-pack-2/): 型号 TP-Link BE3600
- [HOME MESH PRO (Wi-Fi 7) – 1 Pack](https://occom.com.au/product/be3600-hb210-pro/): Model TP-Link BE3600
- [HOME MESH PRO (Wi-Fi 7) – 3 Pack](https://occom.com.au/product/be3600-hb210-pro-3-pack/): Model TP-Link BE3600
- [HOME MESH PRO (Wi-Fi 7) – 2 Pack](https://occom.com.au/product/be3600-hb210-pro-2-pack/): Model TP-Link BE3600
- [24個月](https://occom.com.au/product/24%e5%80%8b%e6%9c%88%e5%90%88%e7%b4%84-for-hk_all/): 選擇合約
- [24个月](https://occom.com.au/product/24%e4%b8%aa%e6%9c%88%e5%90%88%e7%ba%a6-for-all/): 选择合约
- [24 Months](https://occom.com.au/product/24-months-contract-for-all/): Contract
- [Lightning (Fibre1000)](https://occom.com.au/product/lightning-fibre1000-opticomm-plan/): 8K streaming, 4K/UHD streaming across 8+ people, download AAA games effortlessly. Unlimited Data
- [Ultra (Fibre750)](https://occom.com.au/product/ultra-fibre750-opticomm-plan/): 8K streaming, 4K/UHD streaming across 6+ people, download AAA games effortlessly. Unlimited Data
- [6 Months](https://occom.com.au/product/6-months-contract-meriton-page/): Contract
- [Boost (Fibre25)](https://occom.com.au/product/boost-fibre25-6/): Good for households with multiple devices. Unlimited Data
- [Ultra (Fibre750)](https://occom.com.au/product/ultra-fibre750-3/): 8K streaming, 4K/UHD streaming across 6+ people, download AAA games effortlessly. Unlimited Data
- [Boost Plus (Fibre50)](https://occom.com.au/product/boost-plus-fibre50-4/): Suitable for video calls and FHD streaming. Unlimited Data
- [Turbo (Fibre500)](https://occom.com.au/product/turbo-fibre500-6/): 8K streaming, 4K/UHD streaming across 4+ people, download AAA games effortlessly. Unlimited Data
- [Lightning (Fibre1000)](https://occom.com.au/product/lightning-fibre1000-6/): 8K streaming, 4K/UHD streaming across 8+ people, download AAA games effortlessly. Unlimited Data
- [Lightning (Fibre1000)](https://occom.com.au/product/lightning-fibre1000-5/): 8K streaming, 4K/UHD streaming across 8+ people, download AAA games effortlessly. Unlimited Data
- [Turbo (Fibre500)](https://occom.com.au/product/turbo-fibre500-5/): 8K streaming, 4K/UHD streaming across 4+ people, download AAA games effortlessly. Unlimited Data
- [Rocket (Fibre250)](https://occom.com.au/product/rocket-fibre250/): Perfect for 4K/UHD streaming across 2+ people, and multiple users gaming simultaneously. Unlimited Data Unlimited Data
- [Boost (Fibre25)](https://occom.com.au/product/boost-fibre25-5/): Good for households with multiple devices. Unlimited Data
- [Superfast (nbn100)](https://occom.com.au/product/superfast-nbn100-2/): Ideal for working from home, 4K/UHD streaming, and interactive gaming. Unlimited Data
- [Boost (nbn25)](https://occom.com.au/product/boost-nbn25-2/): Good for households with multiple devices. Unlimited Data
- [Basic (Fibre12)](https://occom.com.au/product/basic-fibre12-2/): Basic internet activities and small households. Unlimited Data
- [Superfast (Fibre100)](https://occom.com.au/product/superfast-fibre100-4/): Ideal for working from home, 4K/UHD streaming, and interactive gaming Unlimited Data
- [Boost (Fibre25)](https://occom.com.au/product/boost-fibre25-4/): Good for households with multiple devices. Unlimited Data
- [Basic (Fibre12)](https://occom.com.au/product/__trashed-6/): Basic internet activities and small households. Unlimited Data
- [Boost Plus (Fibre50)](https://occom.com.au/product/boost-plus-fibre50-copy/): Suitable for video calls and FHD streaming. Unlimited Data
- [Turbo (Fibre500)](https://occom.com.au/product/turbo-fibre500-copy/): 8K streaming, 4K/UHD streaming across 4+ people, download AAA games effortlessly. Unlimited Data
- [Ultra (Fibre750)](https://occom.com.au/product/ultra-fibre750-copy/): 8K streaming, 4K/UHD streaming across 6+ people, download AAA games effortlessly. Unlimited Data
- [Lightning (Fibre1000)](https://occom.com.au/product/lightning-fibre1000-4/): 8K streaming, 4K/UHD streaming across 8+ people, download AAA games effortlessly. Unlimited Data
- [Basic (Fibre12)](https://occom.com.au/product/basic-fibre12-3/): Basic internet activities and small households. Unlimited Data
- [Boost (Fibre25)](https://occom.com.au/product/boost-fibre25-3/): Good for households with multiple devices. Unlimited Data
- [Boost Plus (Fibre50)](https://occom.com.au/product/boost-plus-fibre50-3/): Suitable for video calls and FHD streaming. Unlimited Data
- [Superfast (Fibre100)](https://occom.com.au/product/superfast-fibre100-3/): Ideal for working from home, 4K/UHD streaming, and interactive gaming Unlimited Data
- [Superfast (Fibre100)](https://occom.com.au/product/superfast-fibre100-2/): Ideal for working from home, 4K/UHD streaming, and interactive gaming Unlimited Data
- [Turbo (Fibre500)](https://occom.com.au/product/turbo-fibre500-4/): 8K streaming, 4K/UHD streaming across 4+ people, download AAA games effortlessly. Unlimited Data
- [Ultra (Fibre750)](https://occom.com.au/product/ultra-fibre750-2/): 8K streaming, 4K/UHD streaming across 6+ people, download AAA games effortlessly. Unlimited Data
- [Lightning (Fibre1000)](https://occom.com.au/product/lightning-fibre1000-copy/): 8K streaming, 4K/UHD streaming across 8+ people, download AAA games effortlessly. Unlimited Data
- [雷霆(Fibre2000)](https://occom.com.au/product/%e9%9b%b7%e9%9c%86fibre2000/): 支持 8K 串流媒體播放，8 人以上同時使用 4K/UHD 串流媒體，以及輕鬆下載大型 3A 遊戲 無限流量
- [閃電 (Fibre1000)](https://occom.com.au/product/%e9%96%83%e9%9b%bb-fibre1000-2/): 支持 8K 串流媒體播放，8 人以上同時使用 4K/UHD 串流媒體，以及輕鬆下載大型 3A 遊戲 無限流量
- [疾風 (Fibre500)](https://occom.com.au/product/%e7%96%be%e9%a2%a8-fibre500-2/): 支持 8K 串流媒體播放，4 人以上同時使用 4K/UHD 串流媒體，以及輕鬆下載大型 3A 遊戲 無限流量
- [極速 (Fibre100)](https://occom.com.au/product/%e6%a5%b5%e9%80%9f-fibre100/): 非常適合居家辦公、4K/UHD 串流媒體播放和線上遊戲 無限流量
- [加強 (Fibre25)](https://occom.com.au/product/%e5%8a%a0%e5%bc%b7-fibre25-copy/): 適合基本網絡需求和小型家庭 無限流量
- [加强 (Fibre25)](https://occom.com.au/product/%e5%8a%a0%e5%bc%ba-fibre25/): 适合基本网络需求和小型家庭 无限流量
- [疾风 (Fibre500)](https://occom.com.au/product/%e7%96%be%e9%a3%8e-fibre500-3/): 支持 8K 流媒体播放，6 人以上同时使用 4K/UHD 流媒体，以及轻松下载大型 3A 游戏 无限流量
- [雷霆 (Fibre2000)](https://occom.com.au/product/%e9%9b%b7%e9%9c%86-fibre2000/): 支持 8K 流媒体播放，12 人以上同时使用 4K/UHD 流媒体，以及轻松下载大型 3A 游戏 无限流量
- [极速 (Fibre100)](https://occom.com.au/product/%e6%9e%81%e9%80%9f-fibre100/): 非常适合居家办公、4K/UHD 流媒体播放和在线游戏 无限流量
- [闪电 (Fibre1000)](https://occom.com.au/product/%e9%97%aa%e7%94%b5-fibre1000-2/): 支持 8K 流媒体播放，8 人以上同时使用 4K/UHD 流媒体，以及轻松下载大型 3A 游戏 无限流量
- [飞速 (Fibre50)](https://occom.com.au/product/%e9%a3%9e%e9%80%9f-fibre50-2/): 适合视频通话和全高清（FHD）流媒体播放 无限流量
- [飛速 (Fibre50)](https://occom.com.au/product/%e9%a3%9b%e9%80%9f-fibre50/): 適合視像通話和全高清（FHD）串流媒體播放 無限流量
- [加强 (Fibre25)](https://occom.com.au/product/%e5%8a%a0%e5%bc%ba-fibre25-spm6f/): 适合基本网络需求和小型家庭 无限流量
- [飞速 (Fibre50)](https://occom.com.au/product/%e9%a3%9e%e9%80%9f-fibre50/): 适合视频通话和全高清（FHD）流媒体播放 无限流量
- [疾风 (Fibre500)](https://occom.com.au/product/%e7%96%be%e9%a3%8e-fibre500-2/): 支持 8K 流媒体播放，6 人以上同时使用 4K/UHD 流媒体，以及轻松下载大型 3A 游戏 无限流量
- [闪电 (Fibre1000)](https://occom.com.au/product/%e9%97%aa%e7%94%b5-fibre1000-spm6f/): 支持 8K 流媒体播放，8 人以上同时使用 4K/UHD 流媒体，以及轻松下载大型 3A 游戏 无限流量
- [迅雷 (Fibre750)](https://occom.com.au/product/%e8%bf%85%e9%9b%b7-fibre750-spm6f/): 支持 8K 流媒体播放，6人以上同时使用 4K/UHD 流媒体，以及轻松下载大型 3A 游戏 无限流量
- [Lightning (Fibre1000)](https://occom.com.au/product/lightning-fibre1000-3/): 8K streaming, 4K/UHD streaming across 6+ people, download AAA games effortlessly. Unlimited Data
- [Ultra (Fibre750)](https://occom.com.au/product/ultra-fibre750/): 8K streaming, 4K/UHD streaming across 6+ people, download AAA games effortlessly. Unlimited Data
- [Turbo (Fibre500)](https://occom.com.au/product/turbo-fibre500-3/): 8K streaming, 4K/UHD streaming across 4+ people, download AAA games effortlessly. Unlimited Data
- [Boost Plus (Fibre50)](https://occom.com.au/product/boost-plus-fibre50-2/): Suitable for video calls and FHD streaming. Unlimited Data
- [Boost (Fibre25)](https://occom.com.au/product/boost-fibre25-2/): Good for households with multiple devices. Unlimited Data
- [Hyper (Fibre2000)](https://occom.com.au/product/hyper-fibre2000-2/): 8K streaming, 4K/UHD streaming across 12+ people, download AAA games effortlessly. Unlimited Data
- [疾風 (Fibre500)](https://occom.com.au/product/%e7%96%be%e9%a2%a8-fibre500/): 支持 8K 串流媒體播放，4 人以上同時使用 4K/UHD 串流媒體，以及輕鬆下載大型 3A 遊戲 無限流量
- [閃電 (Fibre1000)](https://occom.com.au/product/%e9%96%83%e9%9b%bb-fibre1000/): 支持 8K 串流媒體播放，8 人以上同時使用 4K/UHD 串流媒體，以及輕鬆下載大型 3A 遊戲 無限流量
- [12個月合約](https://occom.com.au/product/12%e5%80%8b%e6%9c%88%e5%90%88%e7%b4%84/): 開通費
- [12个月合约](https://occom.com.au/product/12-months-contract-2/): 选择合约
- [闪电 (Fibre1000)](https://occom.com.au/product/%e9%97%aa%e7%94%b5-fibre1000/): 支持 8K 流媒体播放，8 人以上同时使用 4K/UHD 流媒体，以及轻松下载大型 3A 游戏 无限流量
- [疾风 (Fibre500)](https://occom.com.au/product/%e7%96%be%e9%a3%8e-fibre500/): 支持 8K 流媒体播放，6 人以上同时使用 4K/UHD 流媒体，以及轻松下载大型 3A 游戏 无限流量
- [Lightning (Fibre1000)](https://occom.com.au/product/lightning-fibre1000-2/): 8K streaming, 4K/UHD streaming across 6+ people, download AAA games effortlessly. Unlimited Data
- [Turbo (Fibre500)](https://occom.com.au/product/turbo-fibre500-2/): 8K streaming, 4K/UHD streaming across 6+ people, download AAA games effortlessly. Unlimited Data Unlimited Data
- [Boost (Fibre25)](https://occom.com.au/product/boost-fibre25/): Good for households with multiple devices. Unlimited Data
- [Boost Plus (Fibre50)](https://occom.com.au/product/boost-plus-fibre50/): Suitable for video calls and FHD streaming. Unlimited Data
- [Superfast (Fibre100)](https://occom.com.au/product/superfast-fibre100/): Ideal for working from home, 4K/UHD streaming, and interactive gaming Unlimited Data
- [Turbo (Fibre500)](https://occom.com.au/product/turbo-fibre500/): 8K streaming, 4K/UHD streaming across 4+ people, download AAA games effortlessly. Unlimited Data
- [Lightning (Fibre1000)](https://occom.com.au/product/lightning-fibre1000/): 8K streaming, 4K/UHD streaming across 8+ people, download AAA games effortlessly. Unlimited Data
- [SME (nbn2000/500)](https://occom.com.au/product/sme-nbn2000-500/)
- [Mesh旗艦版（Wi-Fi 7）— 3 台裝](https://occom.com.au/product/asus-rt-be50-be3600-3-pack-3/): 型號 ASUS BE3600
- [Mesh旗艦版（Wi-Fi 7）— 2 台裝](https://occom.com.au/product/asus-rt-be50-be3600-2-pack-2/): 型號 ASUS BE3600
- [家庭旗艦版 (Wi-Fi 7)](https://occom.com.au/product/asus-rt-be50-be3600-1-pack-2/): 型號 ASUS BE3600
- [Mesh旗舰版（Wi-Fi 7）— 3 台装](https://occom.com.au/product/asus-rt-be50-be3600-3-pack-2/): 型号 ASUS BE3600
- [Mesh旗舰版（Wi-Fi 7）— 2 台装](https://occom.com.au/product/asus-rt-be50-be3600-2-pack/): 型号 ASUS BE3600
- [家庭旗舰版 (Wi-Fi 7)](https://occom.com.au/product/asus-rt-be50-be3600-1-pack/): 型号 ASUS BE3600
- [HOME ELITE (Wi-Fi 7)](https://occom.com.au/product/asus_rt_be50_1_pack/): Model ASUS BE3600
- [HOME MESH ELITE (Wi-Fi 7) – 3 Pack](https://occom.com.au/product/asus-rt-be50-be3600-3-pack/): Model ASUS BE3600
- [HOME MESH ELITE (Wi-Fi 7) – 2 Pack](https://occom.com.au/product/asus-rt-be50-be3600/): Model ASUS BE3600
- [6個月合約](https://occom.com.au/product/6%e5%80%8b%e6%9c%88%e5%90%88%e7%b4%84-nbn/): 選擇合約
- [6个月合约](https://occom.com.au/product/6%e4%b8%aa%e6%9c%88%e5%90%88%e7%ba%a6-nbn/): 选择合约
- [6 Months](https://occom.com.au/product/6-months-contract-copy/): Contract
- [TP-LINK N300 MODEM ROUTER](https://occom.com.au/product/tp-link-n300-modem-router-2/): Internet Type: FTTB, FTTN, FTTP, FTTR, HFC, FTTC, Fixed Wireless
- [TP-LINK AX1800 MODEM ROUTER](https://occom.com.au/product/tp-link-ax1800-modem-router-2/): Internet Type: FTTB, FTTN, FTTP, FTTR, HFC, FTTC, Fixed Wireless
- [ASUS AX1800](https://occom.com.au/product/asus-ax1800-2/): Internet Type: FTTP, FTTR, HFC, FTTC, Fixed Wireless

## FAQs
- [How is Occom different from other nbn® providers?](https://occom.com.au/ufaq/how-is-occom-different-from-other-nbn-providers-2/): Occom is a top-rated nbn service provider in Australia, receiving 4.9/5 stars from 10,000+ Google reviews. Occom has sufficient bandwidth and smart internet routing to ensure the quality of service we promise. On top of that, Occom has affordable plans in addition to a selection of hand-picked modems from the world’s best brands. Our customer service team will also be happy to assist those customers who wish to bring their own modem (BYO) for internet configuration. We are proud of our fantastic customer reviews and strive to provide the services and customer support to meet the highest standards. Get Faster, Get Occom! Faster responses, faster setup, faster internet speeds, and faster troubleshooting.
- [Unable to Receive or Make Calls](https://occom.com.au/ufaq/unable-to-receive-or-make-calls/): If the configuration and physical connections are correct but the service still cannot make or receive calls, please perform the following tests and take note of the results.
- [Call Forwarding](https://occom.com.au/ufaq/call-forwarding/): To set up call forwarding, please provide the following information:
- [Landline/VoIP Device Setup](https://occom.com.au/ufaq/landline-voip-device-setup/): For Occom Devices:
- [Landline Activation & Number Porting](https://occom.com.au/ufaq/landline-activation-number-porting-2/): OCCOM offers landline (VoIP) services for customers who have an active OCCOM broadband connection. Please note that we do not provide landline service as a standalone product.
- [Landline Activation & Number Porting](https://occom.com.au/ufaq/landline-activation-number-porting/): OCCOM offers landline (VoIP) services for customers who have an active OCCOM broadband connection. Please note that we do not provide landline service as a standalone product.
- [What plans does Occom offer?](https://occom.com.au/ufaq/what-plans-does-occom-offer/): We currently offer two home phone plan options:
- [Customer Portal Login](https://occom.com.au/ufaq/customer-portal-login/): To access and manage your OCCOM account via the customer portal, please follow the steps below:
- [SIM Card Troubleshooting Guide](https://occom.com.au/ufaq/sim-card-troubleshooting-guide/): 1. Unable to Access the Internet / Slow Data Speeds
- [Activate eSIM](https://occom.com.au/ufaq/activate-esim/): Please follow the instructions below to activate your eSIM and start enjoying our reliable and high-quality mobile network service:
- [Activate SIM](https://occom.com.au/ufaq/activate-sim/): Please follow the instructions below to activate your SIM card and start enjoying our reliable and high-quality mobile network service:
- [Switch Your Phone to eSIM](https://occom.com.au/ufaq/switch-your-phone-to-esim/): Occom offers both physical SIM cards and eSIMs, and supports conversion between them.
- [Data Banking](https://occom.com.au/ufaq/data-banking/): Data banking means you can roll over and save any unused data. Occom Mobile offers up to 500GB of data storage. For example, if you’re on the 10 GB plan and you only use 3 GB for the month, next month you’ll have 10 GB plus the 7 GB left over from the previous month, for a total of 17 GB. So long as you pay your bill on time, and do not downgrade your plan, your banked data will never expire.
- [Track data usage](https://occom.com.au/ufaq/track-data-usage/): You can log in to the customer portal (https://customerportal.telcoinabox.com/index.php?r=site/login)or text “bal” to 179 for real-time balance info.
- [Mobile data runs out](https://occom.com.au/ufaq/mobile-data-runs-out-2/): When you’ve used up all the data included in your plan, your data will typically reset at the start of the next billing cycle (on the 28th).
- [Mobile data runs out](https://occom.com.au/ufaq/mobile-data-runs-out/): When you’ve used up all the data included in your plan, your data will typically reset at the start of the next billing cycle (on the 28th).
- [What if the monthly data has not been used up?](https://occom.com.au/ufaq/what-if-the-monthly-data-has-not-been-used-up/): Our SIMs have Data Bank feature: you can roll over and save any unused data. So long as you pay your bill on time, and not downgrading your plan, your banked data up to 500GB will never expire.
- [Is your service pre-paid or post-paid?](https://occom.com.au/ufaq/is-your-service-pre-paid-or-post-paid/): OCCOM sim-only mobile plans are all postpaid, featuring an on going auto-renew that renews on a month-to-month basis. Every month you'll receive a bill and at the end of that billing cycle your plan inclusions will automatically refresh, making it simple for customers to pick a mobile phone plan that suits both their wallet and usage habits. The bill will have a fixed amount at the end of each month. If you exceed your data limit, calls or SMS allowance, the services will continue, however excess charges will added to your next monthly bill.
- [Can I make international calls?](https://occom.com.au/ufaq/can-i-make-international-calls/): For plans with 25GB or more:
- [Can I change my mobile plan?](https://occom.com.au/ufaq/can-i-change-my-mobile-plan/): Yes. You can upgrade or downgrade your plan by contacting us at least 2 business days before the 27th of the month.
- [When will I be billed, and when will the payment be deducted?](https://occom.com.au/ufaq/when-will-i-be-billed-and-when-will-the-payment-be-deducted/): Your billing cycle runs from the 28th of each month to the 27th of the following month.
- [Can I port in my number to your service?](https://occom.com.au/ufaq/can-i-port-in-my-number-to-your-service/): Absolutely! Port your number in 3 steps:
- [What happens if I use up all my data?](https://occom.com.au/ufaq/what-happens-if-i-use-up-all-my-data-2/): A 2GB top-up will be automatically added
- [What happens if I use up all my data?](https://occom.com.au/ufaq/what-happens-if-i-use-up-all-my-data/): A 2GB top-up will be automatically added
- [How can I check if OCCOM mobile coverage is available in my area?](https://occom.com.au/ufaq/how-can-i-check-if-occom-mobile-coverage-is-available-in-my-area/): Since OCCOM uses the Telstra mobile network, you can check coverage availability by visiting the Telstra coverage map(https://www.telstra.com.au/coverage-networks/our-coverage) or by contacting OCCOM directly.
- [What services are included with a Mobile Broadband plan?](https://occom.com.au/ufaq/what-services-are-included-with-a-mobile-broadband-plan/): -Send and receive mobile data
- [Can I apply for eSIM service?](https://occom.com.au/ufaq/can-i-apply-for-esim-service/): We offer eSIM service as long as your devices support this feature!
- [What are the prices of the SIM plans?](https://occom.com.au/ufaq/what-are-the-prices-of-the-sim-plans/): Discover Occom’s SIM plans—flexible, affordable, and discounted with internet bundles!
- [What SIM plans does Occom offer?](https://occom.com.au/ufaq/what-sim-plans-does-occom-offer/): Discover Occom’s SIM plans—flexible, affordable, and discounted with internet bundles!
- [Will I need a new modem when I move?](https://occom.com.au/ufaq/will-i-need-a-new-modem-when-i-move/): Most routers will work if your new address uses the same technology. But if at the new address the technology is different from the previous address then you have to buy a new modem that you can buy it from the market based on our recommendation or can be completely your decision. Else you can buy it from us.
- [Do I need a new modem if I move to a faster plan?](https://occom.com.au/ufaq/do-i-need-a-new-modem-if-i-move-to-a-faster-plan/): Not always—but it depends on your current modem/router’s capabilities.
- [Can I connect multiple routers for better coverage?](https://occom.com.au/ufaq/can-i-connect-multiple-routers-for-better-coverage/): Yes. You can use mesh systems or secondary routers to extend your network coverage. We sell Asus Mesh routers. Please contact us if you would like to place an order.
- [How do I block specific websites on my router?](https://occom.com.au/ufaq/how-do-i-block-specific-websites-on-my-router/): For this you need to login into the router IP.
- [What is the recommended placement for a router?](https://occom.com.au/ufaq/what-is-the-recommended-placement-for-a-router/): Place your router in a central location in your house, elevated area free from obstructions like metal appliances and thick walls.
- [How do I enable guest Wi-Fi on my router?](https://occom.com.au/ufaq/how-do-i-enable-guest-wi-fi-on-my-router/): Access your router settings by logging into the router IP and enable guest mode under the wireless section. On the Guest Mode page you can set the Name of the Guest Network, password or key to connect to that network. You can also put the TIme schedule as well on the Guest Network thus restricting or allowing the access of the internet to the devices that is connected to that Guest network for a limited period of time in a day thus setting it up on an Automatic function.
- [What router should I use for NBN FTTN or FTTB?](https://occom.com.au/ufaq/what-router-should-i-use-for-nbn-fttn-or-fttb/): These connection types need a modem-router combo.
- [What router do I need for NBN FTTP/HFC/FTTC?](https://occom.com.au/ufaq/what-router-do-i-need-for-nbn-fttp-hfc-fttc/): You can use almost any standard router with a WAN (Internet) port, as the fiber box acts as the modem.
- [I live in a granny flat. What kind of router should I prepare?](https://occom.com.au/ufaq/i-live-in-a-granny-flat-what-kind-of-router-should-i-prepare/): If you're living in a granny flat, the best router option depends on whether the internet service is installed directly in your unit or shared from the main house.Normally NBN fiber box installed at the main house
- [Do I need a special router for your internet service?](https://occom.com.au/ufaq/do-i-need-a-special-router-for-your-internet-service/): Most modern routers are compatible with our service. Just make sure:
- [I live in a standalone house. What kind of router should I use?](https://occom.com.au/ufaq/i-live-in-a-standalone-house-what-kind-of-router-should-i-use/): For standalone houses, especially larger ones (over 300 square meters or multi-storey), we recommend a high-performance router or a mesh Wi-Fi system with 2–3 nodes.
- [I live in a townhouse or duplex. What router is suitable?](https://occom.com.au/ufaq/i-live-in-a-townhouse-or-duplex-what-router-is-suitable/): Townhouses and duplexes often have two floors and longer layouts, so a stronger router or a 2-pack mesh Wi-Fi system is recommended.
- [I live in an apartment/unit. What kind of router do I need?](https://occom.com.au/ufaq/i-live-in-an-apartment-unit-what-kind-of-router-do-i-need/): If you're living in an apartment or unit, a basic to mid-range Wi-Fi 5 or Wi-Fi 6 router should be sufficient. Look for models like AX1500 to AX3000.
- [What happens at the end of my contract?](https://occom.com.au/ufaq/what-happens-at-the-end-of-my-contract/): You will be automatically transferred to No-Lock in contract and you internet services will be continued unless you inform us to cancel it. The services can be cancelled as per 30 days notice policy.
- [How can I update the firmware of my Occom-provided router?](https://occom.com.au/ufaq/how-can-i-update-the-firmware-of-my-occom-provided-router/): Firmware updates are automatic. For manual updates, you need to login into the router IP and select the Option Administration < Firmware Upgrade and and then upload the Firmware file. This file can be downloaded from the Official website of the Router's Manufacturer. You can also contact support or refer to your router’s manual.
- [Single-band VS dual-band router](https://occom.com.au/ufaq/single-band-vs-dual-band-router/): For optimal WiFi performance, Occom recommends using a dual-band router — now the standard in most modern homes.
- [Landline Activation Timeframe](https://occom.com.au/ufaq/landline-activation-timeframe/): For a new landline number, activation is typically completed within 1 business day.
- [Internet Activation Timeframe](https://occom.com.au/ufaq/internet-activation-timeframe/): The activation time of your order mainly depends on the network type and service level available at your location.
- [Router Checking](https://occom.com.au/ufaq/router-checking/): To track your router delivery, please follow these steps:
- [Do I need to be home for the installation?](https://occom.com.au/ufaq/do-i-need-to-be-home-for-the-installation/): Yes, especially if internal access is required or it’s a new development. You should be present at the premises or someone above the age of 18 can also be considered.
- [Can I track the technician visit in real-time?](https://occom.com.au/ufaq/can-i-track-the-technician-visit-in-real-time/): We currently do not have the capability to track the technician's visit in real-time. Additionally, since the technicians are deployed by our upstream provider, we are unable to monitor their exact location during the visit. However, you will be informed by the technician is on their way and will contact you within the scheduled time slot. Please note that technicians may sometimes arrive a little earlier or later, often within half an hour of the scheduled time. We appreciate your understanding and patience.
- [Onsite support](https://occom.com.au/ufaq/onsite-support/): Whether on-site service is needed depends on the network activation address. If the infrastructure and equipment at your address are already set up, or if you’ve already activated the service and just want to transfer it to our network, we can usually activate the service remotely without the need for an on-site visit.
- [Will I be notified before the technician arrives?](https://occom.com.au/ufaq/will-i-be-notified-before-the-technician-arrives/): Yes, you will receive a call from the technician on the day of booked appointment slot. The technician may even arrive Half an hour before or after the scheduled time slot. If you are not able to respond to the call they will arrive at your house or apartment and then it will be your responsibilty to provide the access to the technician to your premises.
- [Can I schedule my installation on a weekend?](https://occom.com.au/ufaq/can-i-schedule-my-installation-on-a-weekend/): Unfortunately, NBN and Opticomm technician appointments are only available on weekdays (Monday to Friday) during standard business hours. Weekend installations are not currently supported by the network providers.
- [Require a Occom Technician on-site](https://occom.com.au/ufaq/require-a-occom-technician-on-site/): The availability of on-site support depends on the specific service address. Occom primarily provides remote assistance through online and phone support channels to ensure efficient service delivery.
- [Will installation damage my walls or property?](https://occom.com.au/ufaq/will-installation-damage-my-walls-or-property/): As your ISP, we understand your concern about potential damage to your walls or property during installation. Typically, whether any damage is necessary depends on the specific requirements of the installation process. The Technician will assess your premises and can specify if any damage is required to pass cabling or install other necessary equipment. Rest assured, the technician aims to perform the installation with minimal impact and will inform you beforehand if any modifications are needed.
- [Change Appointment Details](https://occom.com.au/ufaq/change-appointment-details/): If your appointment is scheduled more than 24 hours in advance, please contact our customer service team who will be pleased to assist you with updating your appointment information.
- [Change of Ownership](https://occom.com.au/ufaq/change-of-ownership/): It's required to fill out the "Change of Ownership Form." We will process your request within 3-5 business days upon receiving the form. Once the transfer is complete, both the new and old account holders will receive email notifications.
- [Upgrade Service](https://occom.com.au/ufaq/upgrade-service/): You can upgrade your internet plan anytime based on your needs. It’s free to upgrade — just pay the difference in monthly fees. Most upgrades are completed within 24 hours.
- [Can multiple devices affect internet speed?](https://occom.com.au/ufaq/can-multiple-devices-affect-internet-speed/): Yes, having multiple devices connected to your network can significantly affect your internet speed. Each device—whether it's streaming, downloading, gaming, or just idling—shares the total available bandwidth.
- [Can I check real-time outage information in my area?](https://occom.com.au/ufaq/can-i-check-real-time-outage-information-in-my-area/): Yes. Visit the Occom Network Status page(https://occom.com.au/outage-network-status/) or contact support for live outage updates. Also please check your email inbox and text messages from OCCOM as we also send Outage notifications through these methods.
- [No Connection](https://occom.com.au/ufaq/no-connection/): There are many factors that can cause a disconnection, such as temporary network maintenance, infrastructure issues, or device malfunctions.You can try these simple steps to resolve the issue:
- [WiFi Issue](https://occom.com.au/ufaq/wifi-issue/): If your router is installed in the garage, it may cause weaker Wi-Fi signals in other areas of your house, especially in rooms that are separated by walls or located far from the router.To improve your internet experience, you can consider the following options:
- [Game Ping/Packet Loss](https://occom.com.au/ufaq/game-ping-packet-loss/): Please refer to the following basic troubleshooting steps:1. Check your connection method:Please confirm whether you are currently connected via Wi-Fi or using a wired Ethernet connection.
- [Why Choose Occom 4S Fibre?](https://occom.com.au/ufaq/why-choose-occom-4s-fibre/): 1. A Guaranteed SLA- With 99.95% service uptime backed by dual diverse backhauls and built-in redundancy, you can count on uninterrupted connectivity and seamless business operations.
- [what is Occom 4S Business Fibre?](https://occom.com.au/ufaq/what-is-occom-4s-business-fibre/): 1. Scale-Easily upgrade speed and bandwidth as your business grows — no costly fibre upgrades needed. Stay ahead with infrastructure that scales when you need it.
- [How can I apply for the business services?](https://occom.com.au/ufaq/how-can-i-apply-for-the-business-services/): Occom offers business fiber optic services designed for companies, shops, office buildings, and other commercial users. Compared to residential broadband, business fiber typically offers higher stability, faster upload/download speeds, lower latency, and priority technical support to meet the needs of businesses for office work, data transfer, video conferencing, and multi-device connectivity.
- [What should I do to make an appointment for nbn installation?](https://occom.com.au/ufaq/what-should-i-do-to-make-an-appointment-for-nbn-installation-2/): Available appointment windows vary depending on the availability of nbn® technicians in your area. Appointment times can be either 8am to 12 noon or 1pm to 5pm in the afternoon. The nbn® technician may call you when they are on their way. Please ensure that you are available for the full appointment time slot. Please also ensure:
- [What is the nbn Termination device?](https://occom.com.au/ufaq/what-is-the-nbn-termination-device/): The Network Termination Device (NTD), also known as the nbn® connection box, is required to be installed to connect to the nbn® network. NBN Co installs the device inside your home, which then connects to your Occom WiFi modem. The nbn connection box takes the data transmitted from fibre optic cables and converts it to electronic signals that your router can use. In the case of nbn™ Fibre to the Premises (FTTP) networks, one NTD can support more than one active internet service. On the day of connection, contact our support team to assure that your connection box is activated and working.
- [What nbn® speeds are provided?](https://occom.com.au/ufaq/what-nbn-speeds-are-provided-2/): Occom provides a variety of different speed tiers for nbn® broadband access. Different broadband plans have different maximum download speeds varying from 12 megabits per second (Mbps), 25Mbps, 50Mbps, 100Mbps, 250Mbps, and 1000Mbps. Occom is one of the few best nbn® providers who can provide up to 1000Mbps with our rocket plan. Customers are able to choose between these plans depending on their speed preference. Contact us today for professional advice and assistance.
- [What are the types of nbn® internet and what WiFi devices should I use?](https://occom.com.au/ufaq/what-are-the-types-of-nbn-internet-and-what-wifi-devices-should-i-use/): FTTP – Fibre to the premises utilises fibre optic cable to connect your premises directly to nbn® from the nearest node. In order for this connection to work, a utility box will be required to be installed outside of your premises in addition to a connection box that is installed inside the premises. FTTP is the best nbn® connection type of technology, which is more consistent in its delivery of ultrafast internet speed. You will need to connect a router to the Network Termination Device (NTD) to access Internet service.
- [Do I have to pay any surcharge?](https://occom.com.au/ufaq/do-i-have-to-pay-any-surcharge/): Occom offers various payment methods, including Direct Debit, BPAY, and more. Some payment methods may incur a surcharge, which is typically used to cover the costs associated with processing the transaction. The surcharge amount may vary depending on the payment method or transaction amount.
- [Can I upgrade or downgrade my plan](https://occom.com.au/ufaq/can-i-upgrade-or-downgrade-my-plan/): Defiently! During your service period, you can adjust your plan based on your usage needs. Upgrading your plan is free of charge—you'll only need to pay the difference in the new monthly fee. If you wish to downgrade, we can also arrange that for you, although a small processing fee may apply.
- [Is there a data usage limit on the plans?](https://occom.com.au/ufaq/is-there-a-data-usage-limit-on-the-plans/): Generally, all our fibre plans offer unlimited data, with no usage limits. You can enjoy high-speed internet worry-free, without the concern of excess charges.
- [How to refer a friend?](https://occom.com.au/ufaq/how-to-refer-a-friend/): Refer a Friend – Get $40 Each!
- [Which plans are good for live streaming?](https://occom.com.au/ufaq/which-plans-are-good-for-live-streaming/): We offer tailored internet plans designed for seamless streaming—delivering high speeds, low latency, and unlimited data for buffer-free entertainment. All plans include unlimited data.
- [Do you offer no-lock in contract?](https://occom.com.au/ufaq/do-you-offer-no-lock-in-contract/): We offer flexible contract options: No Lock-in, 12-month, and 24-month plans — so you can choose based on your expected length of stay.
- [Is there any promotion currently?](https://occom.com.au/ufaq/is-there-any-promotion-currently/): Occom offers a range of promotional deals, including holiday specials, limited-time discounts, referral rewards, and mobile SIM + broadband bundle plans.
- [Can I use my own router?](https://occom.com.au/ufaq/can-i-use-my-own-router/): It depends on whether your current router is locked and whether it meets our network configuration and speed requirements. In many cases, existing routers can be reused.
- [Why is my speed slower over Wi-Fi than wired?](https://occom.com.au/ufaq/can-occom-assist-with-setting-up-a-home-network/): Wi-Fi is prone to interference from the other metal or frequency emitting devices like microwave ovens etc., Thickness of the House walls and location or distance of the router from the device trying to use the internet services as the internet or data is being transmitted wirelessly. Ethernet connections deliver maximum speed as there is no chance of interference so the outside factors cannot effect the internet speed.
- [Speed Issue](https://occom.com.au/ufaq/how-can-i-improve-my-wi-fi-signal-at-home/): It's suggested to follow the steps below for an initial check.
- [Why is my upload speed lower than download speed?](https://occom.com.au/ufaq/does-occom-provide-modem-router-rental-options/): Most residential internet plans are designed with asymmetrical speeds, meaning the download speed is intentionally higher than the upload speed. This setup reflects typical usage patterns—streaming, browsing, and downloading content require more bandwidth than uploading.
- [Dropout Issue](https://occom.com.au/ufaq/what-should-i-do-if-my-router-is-not-working-properly/): Wi-Fi interference is a common cause of slow internet speeds, high latency, and disconnections. You can try the following methods to minimize interference and improve stability:
- [Change NAT type](https://occom.com.au/ufaq/do-i-need-to-configure-my-router-when-switching-to-occom/): To change your NAT Type, please contact OCCOM’s customer service team by calling 1300 299 999. Our technical team will handle the configuration for you, and the change is normally completed within 24 hours.
- [Dial-Up on a Computer (Windows)](https://occom.com.au/ufaq/are-occom-modems-routers-locked/): Please connect your computer’s Ethernet port to the optical fiber box using a network cable, then follow the steps below:
- [Dial-Up on a Computer (macOS)](https://occom.com.au/ufaq/can-i-use-my-own-modem-router-with-occoms-services/): macOS Direct Dial-Up Settings (PPPoE)
- [DNS Settings (Windows 10 / 11)](https://occom.com.au/ufaq/how-can-i-get-technical-support-for-my-modem-router/): How to Change DNS Settings on Windows 10 / 11:
- [DNS Settings (macOS)](https://occom.com.au/ufaq/which-modems-routers-are-compatible-with-occoms-services/): How to Change DNS Settings on macOS:
- [IPv6](https://occom.com.au/ufaq/how-can-i-determine-if-my-modem-router-is-compatible-with-the-internet-provider/): Currently, our service does not support IPv6, and there is no confirmed timeline for its rollout yet. However, we are actively monitoring the development of IPv6 and will make appropriate adjustments in the future based on demand and technical feasibility. Any updates will be promptly communicated to our customers.
- [Fair use policy](https://occom.com.au/ufaq/where-is-generally-the-fibre-box-installed-at-premises/): The email you received regarding the Fair Use Policy was automatically triggered by our system due to either the detection of malware or unusually high data usage.
- [Ethernet cable vs telephone cable](https://occom.com.au/ufaq/where-can-i-find-the-wifi-name-after-resetting-my-router/): How to distinguish between network cables and telephone lines?
- [Static IP](https://occom.com.au/ufaq/how-can-i-update-change-my-payment-details/): Occom provide static IP services, typically at a cost of $10 per month.
- [Move Home / Relocation](https://occom.com.au/ufaq/how-will-i-receive-my-monthly-bill-for-occom-services/): Our relocation service allows for a smooth transition. We recommend contacting Occom 1–2 weeks before your move and providing your new address. We’ll assist you in checking service availability and router compatibility, and help arrange the relocation process. If your new address already has the required fibre equipment installed, we can usually activate your service remotely. If the equipment is not yet available, we will guide you through the setup steps and provide a timeline.
- [Cancel Service](https://occom.com.au/ufaq/what-are-the-charges-for-plan-downgrades-in-occom-fibre-services/): We’re sorry to hear that you're considering cancelling your service.
- [What are the charges for plan upgrade in Occom Fibre services?](https://occom.com.au/ufaq/what-are-the-charges-for-plan-upgrade-in-occom-fibre-services/): There are no charges for plan upgrades. It is free. Only the monthly fee adjustment applies on a prorata basis.
- [How often will I be billed for my Occom Fibre services?](https://occom.com.au/ufaq/how-often-will-i-be-billed-for-my-occom-fibre-services/): Occom bills customers on a monthly basis. The exact billing date depends on your activation date.
- [What should I do if I have a billing dispute or question?](https://occom.com.au/ufaq/what-should-i-do-if-i-have-a-billing-dispute-or-question-3/): If you have concerns about your bill, please contact our customer support team promptly through call, live chat, or email. We are committed to resolving any billing issues in a timely and transparent manner.
- [What should I do if I have a billing dispute or question?](https://occom.com.au/ufaq/what-should-i-do-if-i-have-a-billing-dispute-or-question-2/): If you have concerns about your bill, please contact our customer support team promptly through call, live chat or email. We are committed to resolving any billing issues in a timely and transparent manner.
- [Are there any additional charges apart from the plan fees, such as NDC or activation fees?](https://occom.com.au/ufaq/are-there-any-additional-charges-apart-from-the-plan-fees-such-as-ndc-or-activation-fees/): If you are the first user activating the service at a property, the NDC is applicable. Additionally, activation fees may apply to some upstream providers, like Redtrain Networks, which can be waived if you opt for a contract.
- [How can I cancel my mobile service if I no longer need it?](https://occom.com.au/ufaq/how-can-i-cancel-my-mobile-service-if-i-no-longer-need-it/): You can request cancellation via phone, email, or live chat. If you are on a contract, however, a prorata last bill will be charged from the date of cancellation until the preceding 27th of the month.
- [How can I cancel my Internet/Fibre service if I no longer need it?](https://occom.com.au/ufaq/how-can-i-cancel-my-internet-fibre-service-if-i-no-longer-need-it/): You can request cancellation via phone, email, or live chat. If you are on a contract, a $99 early termination fee may apply. A 30-day notice is required for cancellation.