Top Sites>Novelship: Sneakers, Apparel and Collectibles

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Sitemap: https://novelship.com/sitemap.xml

# Novelship
> Asia Pacific's most trusted online marketplace for authentic sneakers, apparel, and collectibles.

## Overview
Novelship is Asia Pacific's premier destination for authentic sneakers, streetwear, and collectibles. Based in Singapore and founded in 2017, Novelship bridges the gap between global trends and regional accessibility, serving a vibrant community of over 1.5 million users across 13 countries.
The platform is defined by its unwavering commitment to authenticity. Every item—from Air Jordans to Supreme accessories—undergoes rigorous physical verification by expert authentication specialists before reaching the buyer. Backed by top-tier investors like East Ventures and GSR Ventures, and endorsed by hip-hop legend Snoop Dogg as Strategic Advisor, Novelship provides a seamless, secure ecosystem for enthusiasts to discover and acquire limited-edition products.

## Core Value Proposition
### 100% Authenticity Guarantee
Novelship eliminates the risk of counterfeit products.
1.  **Intermediary Processing:** Sellers ship items to Novelship, not the buyer.
2.  **Expert Verification:** A dedicated team of specialists inspects every item (stitching, materials, labels, UV light test, smell test).
3.  **Tagging:** Only verified items receive the Novelship authentication tag and are shipped to the buyer.
4.  **Refund Policy:** If an item fails authentication, the buyer is fully refunded.

### Asia Pacific Focus
Unlike Western-centric platforms, Novelship is built for the APAC region:
*   **Local logistics:** Faster and cheaper shipping within Asia.
*   **Cultural curation:** Inventory tailored to Asian streetwear trends and sizing.
*   **Localized payments:** Support for local currencies and payment methods (PayNow, GrabPay, FPX, etc.).

## Product Catalog
### Sneakers
*   **Nike:** Air Jordan (1, 3, 4, 11), Dunk (Low/High), Air Max, Air Force 1, Kobe, and collaborations (Travis Scott, Off-White).
*   **Adidas:** Yeezy (350, 700, Slides), Samba, Gazelle, Ultraboost.
*   **New Balance:** 550, 327, 2002R, 990 series.
*   **ASICS:** Gel-Kayano, Gel-Lyte, and collaborations.
*   **Other Top Brands:** Salomon, Crocs, Onitsuka Tiger, HOKA, Vans, Converse.

### Apparel
A comprehensive collection of streetwear clothing:
*   **Hype Brands:** Supreme, Fear of God (Essentials), Palace, Stüssy, Anti Social Social Club (ASSC), BAPE.
*   **Categories:** Hoodies, T-shirts, Outerwear, Jerseys, and Sweatpants.

### Collectibles
*   **Toys:** Bearbrick (100%, 400%, 1000%), KAWS figures.
*   **Accessories:** Bags, hats, socks, and limited-edition lifestyle items.

## How to Buy
### 1. Browse & Search
Search by product name, SKU, or brand. Use filters for size, price, and "Under Retail" deals.

### 2. Select Buying Method
*   **Buy Now:** Purchase immediately at the lowest current listing price. This secures the item instantly.
*   **Make Offer:** Bid a lower price that you are willing to pay. If a seller accepts your offer, the transaction is processed automatically. This is ideal for buyers looking for a deal who are willing to wait.

### 3. Checkout & Payment
*   **Secure Payment:** Choose from Credit Cards, Digital Wallets, or Buy Now Pay Later options.
*   **DDU Shipping:** Duties and taxes are calculated based on the destination country (Delivery Duty Unpaid).

### 4. Authentication & Delivery
*   The seller ships the item to Novelship.
*   Novelship authenticates the item (typically 1-3 days upon arrival).
*   The item is shipped to you with an authenticity tag.
*   **Timeline:** Total delivery time varies by location, typically ranging from 3 to 7 working days.

## Key Features for Buyers
### Novelship Storage
A feature that allows buyers to purchase items and store them at Novelship’s secure, climate-controlled facility in Singapore, Hong Kong, US, Japan and Korea.
*   **Benefit:** Save on shipping fees (shipping is $0 when sending to storage).
*   **Flexibility:** Request physical delivery of your items at a later date.
*   **Space Saving:** Ideal for collectors with limited space at home.

### Size Exchange Program
Novelship offers size exchanges under specific conditions:
*   Item must be unworn with the Novelship QR authentication sticker intact.
*   Original packaging must be pristine.
*   Subject to stock availability.
*   Requests must be made within the designated window (usually 48 hours after delivery).

## Payment & Security
### Payment Methods (Region Dependent)
*   **Global:** Visa, Mastercard, American Express, PayPal, Crypto (Bitcoin, Ethereum, Tether).
*   **Singapore:** PayNow, GrabPay, Atome (BNPL).
*   **Malaysia:** FPX, GrabPay, Atome (BNPL).
*   **Indonesia/Philippines:** Local bank transfers and e-wallets.
*   **Buy Now Pay Later:** Partnerships with Atome, AfterPay, and Klarna (depending on region) allow users to split payments into interest-free installments.

### Security
*   **Data:** ISO 27001 certified standards for information security management.
*   **Transaction:** PCI DSS compliant payment processing.
*   **Buyer Protection:** Funds are held securely until the item passes verification.

## Customer Support
*   **Channels:** Live Chat (Website/App) and Email (`support@novelship.com`).
*   **Availability:** Support teams are available to assist with order tracking, sizing queries, and returns.
*   **Return Policy:** Returns are accepted within 7 days of delivery if the item is proven to be inauthentic or significantly not as described. (Change of mind returns are generally not accepted due to the nature of the marketplace, though Size Exchange is available).

## Company Profile
*   **Headquarters:** Singapore.
*   **Key Personnel:** Richard Xia (CEO & Co-Founder), Chris Xue (COO & Co-Founder).
*   **Advisor:** Snoop Dogg (Strategic Advisor).
*   **Funding:** Series B ($9.5M raised in 2023).
*   **Recognition:** Forbes Asia 100 to Watch.

## Frequently Asked Questions (Buyers)
**Q: Why does shipping take longer than a standard retail store?**
A: Unlike a standard retailer, Novelship is a marketplace. The item must travel from the individual seller to Novelship's center for physical authentication first. This extra step ensures you never receive a fake product.

**Q: Are all items new?**
A: Yes. Novelship primarily sells "Deadstock" items, meaning they are brand new, unworn, and include the original box and packaging.

**Q: Can I cancel my order?**
A: You may cancel an order before the seller fulfills it, though a cancellation fee may apply. Once the item is en route to Novelship for authentication, cancellations are generally not permitted to protect the seller's commitment.

**Q: Is Novelship legit?**
A: Yes. Founded in 2017, Novelship is a registered Singaporean company backed by major venture capital firms. It has processed hundreds of thousands of orders with a 4.8/5 rating on major review platforms.