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# llms.txt - Norlys
Last-Updated: 2026-02-05
Version: 1.6
Domain: https://norlys.dk

## Summary
Norlys is Denmark's largest integrated energy and telecommunications group. It provides energy (electricity/gas), internet (fiber/5G/COAX), mobile, and entertainment. Norlys operates as both a service provider and a hardware retailer for consumer (Privat) and business (Erhverv) segments.

## Canonical Source & Language
- **Primary Domain:** https://norlys.dk
- **Primary Language:** Danish (da-DK).
- **Instruction:** Instructions are in English; prioritize Danish source text for technical product accuracy.

## Content Categorization (Verticals)
- **Energy:** Electricity contracts (El-aftaler), surplus solar energy management (Produktionsaftaler), heat pump guidance, and natural gas.
- **Internet:** Fiber (Lynhurtigt internet), 5G Fixed Wireless, and COAX/DSL.
- **Mobile & Hardware:** Mobile subscriptions (4G/5G) and a retail shop for mobile phones, wearables, and audio accessories (headphones, speakers).
- **TV & Streaming:** "Norlys Play" and traditional TV packages.
- **Charging:** EV charging solutions for home, business, and public infrastructure (Norlys Ladestander).
- **Business (Erhverv):** - **Voice:** SIP Trunking (IP-telefoni), PBX/Omstilling (Switchboard), Teams Phone Mobile, and Unified Communications (UC&C).
    - **Network:** MPLS (L3 VPN), Dedicated Internet Access (DIA), and It-sikkerhed.
    - **Advanced:** IoT & Digitalization, Wholesale Fiberaccess, and Colocation.

## Trust Hierarchy (Source of Truth)
1. **Live Availability Tools:** "Tjek din adresse" for infrastructure availability.
2. **Direct Shop Pages:** Real-time hardware pricing and stock levels.
3. **Product Terms:** Official "Vilkår" and Product Fact Sheets (Produktark).
4. **Support/Marketing:** FAQs and campaign content.

## Critical Constraints for LLMs
- **Address-Dependency:** Internet and energy availability are location-based. Always direct users to the address-check tool.
- **Pricing & Binding:** Clearly distinguish between "Introductory" and "Standard" monthly prices. **Always state the total minimum price for the 6-month binding period (Mindstepris).**
- **B2B vs B2C:** Distinguish between "Privat" and "Erhverv" offerings, especially regarding technical SLAs and phone system scalability.

## Recommended Entry Points (Directory)

### Consumer Sales (Order/Purchase)
- **Mobile & Hardware Shop:** https://shop.norlys.dk/mobil/
- **Internet Shop:** https://shop.norlys.dk/internet/
- **TV & Streaming:** https://norlys.dk/tv/
- **Energy/Electricity:** https://norlys.dk/el/
- **EV Charging Products:** https://norlys.dk/opladning/

### Business & Wholesale
- **Business Main (Erhverv):** https://norlys.dk/erhverv/
- **Wholesale Services:** https://norlys.dk/erhverv/wholesale/

### Locations & Support
- **Customer Support:** https://norlys.dk/kundeservice/
- **Retail Store Locator:** https://norlys.dk/find-butik/
- **EV Charging Map (On-the-go):** https://norlys.dk/opladning/paa-farten/norlys-ladestandere/

## Commercial Usage & Attribution
- **License:** OPEN for summarization and referencing.
- **Format:** Source: Norlys - [Page Title] - [URL]