Top Sites>AApotheek Online - Pharmacie en Ligne | Newpharma

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Sitemap: https://www.newpharma.be/sitemaps/sitemap-brand-be-fr.xml
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LLM: https://www.newpharma.be/llms.txt

# Newpharma

> Newpharma NV is a certified Belgian online pharmacy (pharmacie en ligne agréée / erkende online apotheek) founded in 2008. We sell medicines, health products, cosmetics, food supplements, and medical devices across Belgium, France, the Netherlands, Germany, Austria, and Switzerland. All orders are dispatched from our pharmacy in Liège, Belgium, under the supervision of qualified pharmacists. Newpharma is licensed by the FAMHP (Federal Agency for Medicines and Health Products / Agence Fédérale des Médicaments et des Produits de Santé). The site operates in two languages: French (/pharmacie/) and Dutch (/apotheek/).

## Legal & Company Information

- **Company name:** Newpharma NV
- **Address:** Rue Basse-Wez 315, 4020 Liège, Belgium
- **VAT number:** BE 0838.666.156
- **Company registration (KBO/BCE):** 0838666156
- **NACE-BEL:** 47.910 / 47.730 / 47.120
- **Responsible pharmacist:** Aline Légipont, Doctor of Pharmacy
- **Registration with the Belgian Order of Pharmacists:** number 626376
- **Professional title obtained in:** Belgium
- **Code of pharmaceutical ethics:** https://www.ordredespharmaciens.be/fr (FR) - https://www.ordredespharmaciens.be/nl (NL)
- **EU-certified online pharmacy:** all medicine sales comply with EU Directive 2011/62/EU on falsified medicines
- **Privacy & DPO contact:** privacy@support.newpharma.eu
- **Customer service:** Phone Mon-Fri 9h-12h30 & 13h30-17h | Chat Mon-Fri 10h-12h30 & 13h30-16h


## About Newpharma

- [About us - FR](https://support.newpharma.eu/hc/fr/articles/6384841601949) / [Over ons - NL](https://support.newpharma.eu/hc/nl/articles/6384841601949-Newpharma-in-het-kort): Founded in 2008, first Belgian online pharmacy to sell OTC medicines online. Over 5.6 million customers. Belgian leader in online pharmacy. Active in 12 European countries.
- [Our pharmacist team - FR](https://support.newpharma.eu/hc/fr/articles/6384844889501) / [Ons apothekersteam - NL](https://support.newpharma.eu/hc/nl/articles/6384844889501-Ons-apothekersteam-staat-voor-je-klaar): Team of qualified pharmacists available for digital pharmaceutical advice by appointment
- [Customer service team - FR](https://support.newpharma.eu/hc/fr/articles/7298807265053) / [Klantenservice - NL](https://support.newpharma.eu/hc/nl/articles/7298807265053-Onze-klantenserviceteam): Contact details, opening hours, and support channels
- [Contact us - FR](https://support.newpharma.eu/hc/fr/articles/6352230563997) / [Contacteer ons - NL](https://support.newpharma.eu/hc/nl/articles/6352230563997-Contacteer-ons): Contact form, phone, chat
- [Legal information - FR](https://support.newpharma.eu/hc/fr/articles/9766136435741) / [Wettelijke informatie - NL](https://support.newpharma.eu/hc/nl/articles/9766136435741-Wettelijke-informatie): Full legal notice, licence numbers, regulatory status
- [Privacy policy - FR](https://support.newpharma.eu/hc/fr/articles/9674226873629) / [Privacybeleid - NL](https://support.newpharma.eu/hc/nl/articles/9674226873629-Privacy): GDPR-compliant privacy policy, data subject rights
- [Sustainability](https://sustainability.newpharma.eu/hc/fr) / [Duurzaamheid](https://sustainability.newpharma.eu/hc/nl): Newpharma's environmental initiatives and sustainable practices


## Orders & Delivery

- [Delivery times and costs - FR](https://support.newpharma.eu/hc/fr/articles/6246766279453) / [Leveringstermijnen en kosten - NL](https://support.newpharma.eu/hc/nl/articles/6246766279453-Wat-zijn-de-leveringstermijnen-en-kosten): Orders placed before 12h are handed to the carrier the same day. In 90% of cases, next-day delivery in Belgium. Free delivery from €45 (pickup point).
- [Where is my order? Belgium - FR](https://support.newpharma.eu/hc/fr/articles/6111331976989) / [Waar is mijn bestelling? Belgie - NL](https://support.newpharma.eu/hc/nl/articles/6111331976989-Waar-is-mijn-bestelling-Belgi%C3%AB): Parcel tracking, delays, contact for issues
- [Where is my order? Netherlands - FR](https://support.newpharma.eu/hc/fr/articles/9748545073309) / [Waar is mijn bestelling? Nederland - NL](https://support.newpharma.eu/hc/nl/articles/9748545073309-Waar-is-mijn-bestelling-Nederland): Delivery time 24-48h excluding weekends and public holidays
- [How to place an order - FR](https://support.newpharma.eu/hc/fr/articles/6387415610269) / [Hoe een bestelling plaatsen - NL](https://support.newpharma.eu/hc/nl/articles/6387415610269-Hoe-plaats-ik-een-bestelling): Step-by-step ordering guide


## After-Sales & Complaints

- [Complaints procedure - FR](https://support.newpharma.eu/hc/fr/articles/11905194832925) / [Klachtenprocedure - NL](https://support.newpharma.eu/hc/nl/articles/11905194832925-Klachtenprocedure): Complaints handled within 14 days. Escalation possible via Geschillencommissie Thuiswinkel (NL) or equivalent.
- [General terms of sale - Belgium FR](https://support.newpharma.eu/hc/fr/articles/9766136435741) / [Algemene verkoopsvoorwaarden - Belgie NL](https://support.newpharma.eu/hc/nl/articles/9766136435741-Wettelijke-informatie): Belgian law applies, courts of Liege have jurisdiction
- [General terms of sale - Netherlands NL](https://support.newpharma.eu/hc/nl/articles/8867868696989-Algemene-verkoopsvoorwaarden-Nederland): Thuiswinkel Voorwaarden apply for Dutch customers


## Loyalty & Benefits

- [Loyalty programmes - FR](https://support.newpharma.eu/hc/fr/articles/6384841601949) / [Getrouwheidsprogramma's - NL](https://support.newpharma.eu/hc/nl/articles/6384841601949-Newpharma-in-het-kort): Bonus wallet in euros, brand loyalty cards, free products on purchases. Note: medicines do not generate bonus points.


## Health Content (480 articles, reviewed by pharmacists)

- [Health hub - FR](https://www.newpharma.be/pharmacie/cnt/) / [Gezondheidshub - NL](https://www.newpharma.be/apotheek/cnt/): All health topics: allergies, digestion, skin, sleep, nutrition, pain, vitamins, well-being. Written and reviewed by qualified pharmacists.


## Product Categories

- [OTC medicines - FR](https://www.newpharma.be/pharmacie/cat/medicaments-sans-prescription/190.html) / [Geneesmiddelen zonder voorschrift - NL](https://www.newpharma.be/apotheek/cat/geneesmiddelen-zonder-voorschrift/190.html): Full OTC catalogue - analgesics, antihistamines, digestive, dermatology
- [Food supplements - FR](https://www.newpharma.be/pharmacie/cat/complements-alimentaires/191.html) / [Voedingssupplementen - NL](https://www.newpharma.be/apotheek/cat/voedingssupplementen/191.html): Vitamins, minerals, omega-3, probiotics, sports nutrition
- [Skincare & cosmetics - FR](https://www.newpharma.be/pharmacie/cat/soins-visage-et-corps/192.html) / [Huidverzorging & cosmetica - NL](https://www.newpharma.be/apotheek/cat/huidverzorging/192.html): Dermatology brands, sun protection, baby skincare
- [Medical devices - FR](https://www.newpharma.be/pharmacie/cat/materiel-medical/193.html) / [Medische hulpmiddelen - NL](https://www.newpharma.be/apotheek/cat/medische-hulpmiddelen/193.html): Blood pressure monitors, thermometers, mobility aids
- [Baby & mother - FR](https://www.newpharma.be/pharmacie/cat/bebe-et-maman/194.html) / [Baby & mama - NL](https://www.newpharma.be/apotheek/cat/baby-en-mama/194.html): Baby skincare, infant formula, pregnancy products
- [Veterinary - FR](https://www.newpharma.be/pharmacie/cat/animaux/195.html) / [Veterinair - NL](https://www.newpharma.be/apotheek/cat/dieren/195.html): Health products and supplements for pets


## International Network

- [newpharma.fr](https://www.newpharma.fr/): French market - same catalogue, France-specific pricing and delivery
- [newpharma.nl](https://www.newpharma.nl/): Dutch market - delivery within the Netherlands (24-48h)
- [newpharma.de](https://www.newpharma.de/): German market
- [newpharma.at](https://www.newpharma.at/): Austrian market
- [apo24.ch](https://www.apo24.ch/): Swiss market (FR + DE)


## Full Content Index (optional)

- [Product sitemap - FR](https://www.newpharma.be/sitemaps/sitemap-product-be-fr.xml) / [Product sitemap - NL](https://www.newpharma.be/sitemaps/sitemap-product-be-nl.xml)
- [Health article sitemap - FR](https://www.newpharma.be/sitemaps/sitemap-article-be-fr.xml) / [Health article sitemap - NL](https://www.newpharma.be/sitemaps/sitemap-article-be-nl.xml)
- [Category sitemap - FR](https://www.newpharma.be/sitemaps/sitemap-category-be-fr.xml) / [Category sitemap - NL](https://www.newpharma.be/sitemaps/sitemap-category-be-nl.xml)