Top Sites>AA Brighter Future For Pet Healthcare - Vetsource

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# Vetsource

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## Posts
- [How veterinary practices can turn declining visits into sustainable growth](https://vetsource.com/blog/turn-declining-visits-into-sustainable-growth/): The data suggests that raising prices alone isn’t enough to reverse this trend of declining visits. Over time, higher price increases appear to correlate with lower visit growth.
- [How to improve year-round parasite prevention in your veterinary practice](https://vetsource.com/blog/how-to-improve-year-round-parasite-prevention-in-your-veterinary-practice/): When it comes to parasite prevention, veterinary teams everywhere know that year-round protection is key. But the idea that it’s not necessary for “indoor only” pets or that it’s only important in the spring and summer persists among many pet owners.
- [Vetsource outlines path to stronger client relationships and practice success](https://vetsource.com/blog/vetsource-outlines-path-to-stronger-client-relationships-and-practice-success/): PORTLAND, Ore., Jan. 15, 2026 -- According to a recently released white paper from Vetsource®, a leader in pet pharmacy services and veterinary analytics, patient visits are continuing to decline while revenue growth continues to slow, signaling the continued shift in client expectations. The report underscores the need for veterinary practices to move beyond price-driven strategies and adopt more personalized, value-based care approaches to meet client needs.
- [3 moves to engage clients in a changing veterinary market](https://vetsource.com/blog/3-moves-to-engage-clients/): Visits may be less frequent, costs higher, and client expectations different — but this moment is workable. Practices have weathered it before with simple, proven plays that don’t overload the team.
- [How to ease workloads for busy veterinary teams this holiday season](https://vetsource.com/blog/how-to-ease-workloads-busy-veterinary-teams/): Holiday prep tasks stack on top of daily workloads — not instead of it. Records, refills, and last-minute questions arrive while your team’s short.
- [Make your pharmacy their first choice this holiday season](https://vetsource.com/blog/make-your-pharmacy-their-first-choice-this-holiday-season/): Holiday promotions are already hitting your clients’ inboxes. And while you can’t out-discount the competition, here’s the good news: you don’t have to.
- [3 ways to make your refills process easier right now](https://vetsource.com/blog/make-veterinary-refills-easier/): Missed doses can set pets’ recovery back, especially for chronic pain and other long-term conditions. A quick refill process check now helps you catch issues before phone lines get tied up with urgent calls — and helps every patient get their next dose on time.
- [How to make your online pharmacy stand out from the crowd](https://vetsource.com/blog/how-to-make-your-online-pharmacy-stand-out-from-the-crowd/): There are a lot of options these days for clients when it comes to purchasing medications, food, and other health items for their pets. So how do you cut through the noise and get clients to shop your online pharmacy? We’ve got some tips and free resources for busy veterinary practices.
- [5 everyday time drains in your veterinary practice and how to solve them](https://vetsource.com/blog/give-team-time-work-that-matters/): Some days it feels like you barely come up for air: Phones ringing. Reminders that didn’t go out. Invoices piling up. A client still waiting at checkout while someone’s trying to track down a refill approval.
- [Lazy clients or inconvenient processes? 3 simple ways to improve follow-through](https://vetsource.com/blog/small-changes-improve-client-follow-through/): Missed reminders don’t just lead to missed appointments. They contribute to delayed care, extra work, and schedule gaps. The problem often isn’t the reminder itself, but how and when it’s delivered.
- [How to cut through the noise and grab your clients’ attention](https://vetsource.com/blog/how-to-cut-through-the-noise-and-grab-your-clients-attention/): There are a lot of demands on your clients’ attention. Find out how easy it is to cut through the noise and promote your services and treatments.
- [Your simplified guide to credit card processing fees with Vetsource](https://vetsource.com/blog/how-credit-card-processing-works-with-vetsource-payment-services/): Running a veterinary practice is complicated — and so are credit card processing fees. That’s why Vetsource created a payments solution built specifically for veterinary practices, featuring:
- [Vetsource solutions help veterinary practices turn challenges into opportunities](https://vetsource.com/blog/vetsource-solutions-help-veterinary-practices-turn-challenges-into-opportunities/): According to Vetsource’s latest white paper, patient visits are declining and the frequency between visits is lengthening, creating challenges — and opportunities — for veterinarians across the profession.
- [How to increase dental compliance by helping clients say yes to the vet](https://vetsource.com/blog/dental-compliance-say-yes-to-the-vet/): It’s time for change. Focusing on dental compliance in your practice can have a two-fold positive outcome: healthier pets and a healthier practice. So let’s dig into 4 ways you can help your clients say yes to the vet and increase dental compliance this National Pet Dental Health Month and beyond.
- [New veterinary white paper explores impact of pet owner trends in 2025](https://vetsource.com/blog/new-veterinary-white-paper-explores-impact-of-pet-owner-trends-in-2025/): Key highlights from the veterinary white paper include:
- [Simple strategies to retain clients for busy veterinary practices](https://vetsource.com/blog/simple-strategies-to-retain-clients-for-busy-veterinary-practices/): Retaining an existing client is significantly more cost-effective than acquiring a new one: it can cost up to seven times more to gain a new client than to keep a current one engaged. With veterinary visits down by 2.7% from 2021 to 2023, practices are also dealing with staffing shortages and rising costs. Given these pressures, focusing on client retention is not just a growth strategy — it’s essential for maintaining a steady revenue stream. By implementing a few simple yet effective strategies, you can improve client engagement, increase appointment bookings, and boost your practice’s profitability — all without overburdening your team.
- [Vetsource offers continuing education courses in veterinary pharmacy](https://vetsource.com/blog/vetsource-offers-veterinary-pharmacy-courses/): The Vetsource Clinical Committee developed veterinary pharmacy courses that are free of charge to anyone interested in expanding their knowledge of veterinary pharmacy. Pharmacists and pharmacy technicians can earn one credit hour for each course.
- [Vet2Pet is now free to Prescription Management customers](https://vetsource.com/blog/vet2pet-is-now-free-to-prescription-management-customers/): Vet2Pet is now free to veterinary practices when combined with our Prescription Management service.
- [Vetsource launches third pet pharmacy to support customer growth](https://vetsource.com/blog/vetsource-launches-third-pet-pharmacy-to-support-customer-growth/): A new centrally located pet pharmacy helps meet growing customer demand and supports sustainability efforts as Vetsource launches third pet pharmacy.
- [Reduce your veterinary practice’s inventory costs](https://vetsource.com/blog/reduce-your-veterinary-practices-inventory-costs/): Looking for ways to cut down on inventory costs and time spent managing products? Learn how optimizing and outsourcing inventory can transform your practice in Veterinary Advantage’s article “Inventory Costs: Hiding In Plain Site.”
- [Vetsource showcases expansion to its payment services at VMX veterinary conference](https://vetsource.com/blog/vetsource-showcases-expansion-to-its-payment-services-at-vmx-veterinary-conference/): Vetsource kicks off the new year by highlighting standalone expanded payment services solution, a new digital scripting experience, an expanded pharmacy dashboard and data services at booth #1377.
- [Vetsource releases continuing education courses in veterinary pharmacy](https://vetsource.com/blog/vetsource-releases-continuing-education-courses-in-veterinary-pharmacy/): Vetsource®, a leader in pet pharmacy and technology services, is excited to announce the launch of accredited continuing education courses in veterinary pharmacy.
- [3 things millennials want as employees in a veterinary hospital](https://vetsource.com/blog/millennials-want-employees-veterinary-hospital/): By 2029, millennials will be the largest generation in the workforce with 38 million members.
- [Why veterinary practice management software reports are not enough](https://vetsource.com/blog/why-veterinary-practice-management-software-reports-are-not-enough/): But here’s the thing: If you’re anything like me when I was a practice manager, you’re missing out on the full picture of your practice’s health. Why? Because veterinary practice management software reports (aka PIMS reports) just aren’t enough.
- [Speed up your veterinary practice’s daily tasks with ChatGPT](https://vetsource.com/blog/speed-up-your-veterinary-practices-daily-tasks-with-chatgpt/): Balancing emails, appointments, and your online presence can be overwhelming. ChatGPT, an AI (artificial intelligence) language tool, could help ease the burden of some of your administrative tasks. While ChatGPT can’t quite compete with a human writer, it can still provide valuable assistance and is a great tool to take advantage of. With quick and human-like responses, ChatGPT can help your staff save time and effort. Here are just a few ways you can take advantage of AI in veterinary medicine.
- [How to attract and retain top talent in your veterinary practice](https://vetsource.com/blog/how-to-attract-and-retain-top-talent-in-your-veterinary-practice/): Are you struggling to attract and retain top talent in your veterinary practice? You’re not alone — the veterinary landscape is ever-changing, and practice managers continue to face significant struggles with talent acquisition and retention. Between the pandemic and workers leaving the industry, the demand for talent isn’t showing signs of stopping.
- [How to keep clients coming back to your practice with online appointments](https://vetsource.com/blog/keep-clients-coming-back-online-appointments/): How much time does your team spend responding to clients who have requested appointments through Facebook or email? Maybe your team asks them to call the practice to schedule, or they reply with a message that a 1:30 p.m. appointment time is available, just to have the client say they need a morning slot. You offer a morning option later in the week, only to have them tell you that day doesn’t work. Before you know it, hours have been spent discussing appointment times with that client and you still haven’t locked one in.
- [The medical impact of AutoShip: Bridging the gap between exam room and living room](https://vetsource.com/blog/the-medical-impact-of-autoship-bridging-the-gap-between-exam-room-and-living-room/): As a veterinary professional you’re dedicated to improving pet health and ensuring the best possible outcomes for every patient in your care. But despite your admirable efforts, you’re only half of the pet’s care team.
- [Maximizing veterinary productivity: Unlock the potential of your DVMs](https://vetsource.com/blog/maximizing-veterinary-productivity-unlock-the-potential-of-your-dvms/): As veterinary practices face staffing shortages and the pressure to avoid raising prices amidst inflation, veterinarians are being asked to do more in less time. This extra burden can negatively affect their personal well-being and the care they provide their patients. When you take appropriate steps to maximize your DVM productivity, you mitigate stress and burnout for your entire team, provide growth opportunities for other staff members, and more effectively and efficiently provide the best medical care.
- [2023 trends in veterinary client experience and customer service](https://vetsource.com/blog/2023-trends-in-veterinary-client-experience-and-customer-service/): When most veterinary professionals think of what clients want, our minds turn to the top-notch medicine and treatment we provide. But recent data from VHMA suggests that what pet owners actually want is customer service. So how do we augment our quality medicine with a better client experience, especially in our stretched-thin practices?
- [Pet prescriptions are in good hands with Vetsource’s pharmacists](https://vetsource.com/blog/your-pets-prescriptions-are-in-good-hands-with-vetsources-pharmacists/): Do you ever wonder what happens to your patient’s prescription once you send the order? How does the correct product, dosage, and quantity arrive at your client’s doorstep so quickly? The answer is the veterinary pharmacists at Vetsource. Every day, the pharmacy team works together to review and monitor thousands of prescription orders with impeccable detail and expertise.
- [Identifying and controlling the hidden costs of veterinary inventory](https://vetsource.com/blog/identifying-and-controlling-the-hidden-costs-of-veterinary-inventory/): Prices on just about everything are going up, and veterinary care is no exception. Many veterinary practices are raising prices in an effort to offset their ever-increasing expenses, but at what cost? At some point, pet owners will begin to decline services they can’t afford. It’s more important than ever to take a multifaceted approach to protecting your profits and include more than just price increases in your strategy.
- [Harness the power of following up to stay competitive](https://vetsource.com/blog/harness-the-power-of-following-up-to-stay-competitive/): While you may consider the completion of a pet’s visit the final step in a case, you could be overlooking critical opportunities. Following up via phone, text, or email has the power to help you compete and provide better care and outcomes for patients, clients, and teams alike.
- [Metrics that matter: Lessons learned and trends to come for veterinary practices](https://vetsource.com/blog/metrics-that-matter-lessons-learned-and-trends-to-come-for-veterinary-practices/): The veterinary industry is generally marked by consistent growth, increased pet owner spending, and evolving attitudes about pets as family members. But veterinary practice performance data from 2022 shows that the current veterinary workforce shortage, rising inflation rates, and a decline in disposable income all play a part in the delicate balance between pet owner and veterinary practice needs.
- [What you need to know about veterinary payment processing](https://vetsource.com/blog/what-you-need-to-know-about-veterinary-payment-processing/): While payment processing might not be something you constantly think about, it is something that affects you, your team, your practice, and your clients every day. A great payment processor should make your life easier and help you get home in time for dinner. To create a seamless experience for everyone, your veterinary practice should look for a payment processor with these key features.
- [How to market to pet owners without feeling pushy](https://vetsource.com/blog/how-to-market-to-pet-owners-without-feeling-pushy/): Many veterinary professionals are uncomfortable having financial discussions about even the most essential pet care with owners, not to mention making non-essential recommendations (even when we know they have positive impacts on the health of our patients). For the same reasons, marketing to pet owners outside the exam room can also feel a little stressful.
- [5 simple ways to make the most of social media](https://vetsource.com/blog/5-simple-ways-to-make-the-most-of-social-media/): Managing and excelling at social media can feel like a daunting task, especially for short-staffed practices. By adopting a progress-over-perfection mindset, you can make the most of your veterinary practice’s social media with the following five tips.
- [3 reasons your veterinary practice needs a prescription management solution](https://vetsource.com/blog/3-reasons-your-veterinary-practice-needs-a-prescription-management-solution/): Prescription management is an everyday part of any veterinary practice. It can take up a lot of your staff’s time, but fortunately there are solutions that can streamline the process.
- [Vetsource Announces Veterinary-Focused Payment Processing Service](https://vetsource.com/blog/vetsource-announces-veterinary-focused-payment-processing-service/): The innovative and affordable payments processing solution saves time in-clinic, increasing customer satisfaction and value for veterinary practices.
- [How to take your veterinary practice to the next level](https://vetsource.com/blog/how-to-take-your-veterinary-practice-to-the-next-level/): When you have your hands full with escalated clients or managing your team, standing out from the competition may be the last thing on your mind. But when potential clients are looking for a new veterinarian, it pays off to rise above the crowd. Find out how to take your veterinary practice to the next level and help your business thrive.
- [Vetsource Announces Enhancements to Scripting Experience](https://vetsource.com/blog/vetsource-announces-enhancements-to-scripting-experience/): A rebuild of technical infrastructure optimizes the user experience, improving the way veterinary staff send and recommend patient therapies.
- [Vetsource Unveils New Brand Reflecting Company’s Growth](https://vetsource.com/blog/vetsource-unveils-new-brand-reflecting-companys-growth/): Following the acquisitions of Vet2Pet and VetSuccess, the new Vetsource brand marks an inclusive start for its expanded portfolio of veterinary business solutions.
- [6 ways to recognize and support your vet techs](https://vetsource.com/blog/6-ways-to-recognize-and-support-your-vet-techs/): National Veterinary Technician week takes place during the third week of October, and this year’s theme, “Veterinary Technicians’ Resilience is the Heart of Veterinary Medicine,” highlights the strength and passion that vet techs display every day at work.
- [Vetsource Names Leatha Lynch Director of Regulatory Affairs; Implements Innovations in Pharmacy Process Efficiency, Packaging, Sustainability](https://vetsource.com/blog/vetsource-names-leatha-lynch-director-of-regulatory-affairs-implements-innovations-in-pharmacy-process-efficiency-packaging-sustainability/): A streamlined prescription review, validation and approval process, without sacrificing service quality or accuracy, has resulted in a decreased error rate from 1-in-20,000 to now 1-in-50,000. Frequent cross-training has led the company to minimize loss of productivity and successfully fill over 90 percent of prescriptions the same day they are received.
- [Letter of intent: The most important document when buying or selling a veterinary practice](https://vetsource.com/blog/letter-of-intent-the-most-important-document-when-buying-or-selling-a-veterinary-practice/): Despite volatility in the broader U.S. economy, the market remains favorable for those seeking to buy or sell a veterinary practice. Sellers are receiving prices that, while perhaps not quite as high as they were at their recent peak a few months ago, are still much greater than only a couple years ago. On the flip side, buyers remain motivated to buy because veterinary practices continue to demonstrate strong and steady growth. Whether you are buying or selling, the process usually kicks off with one key document: a letter of intent.
- [How to introduce clients to new veterinary technology](https://vetsource.com/blog/your-guide-introducing-clients-new-technology/): Implementing new technology in your veterinary practice can be an exciting process for both your team and your clients. Whether it’s an app, a telehealth service, or an appointment-booking feature on your website, these tips will help you introduce clients to your new offering and ensure a successful implementation that benefits your practice, your clients, and their pets.
- [5 veterinary marketing tactics to bring back lapsing clients](https://vetsource.com/blog/5-veterinary-marketing-tactics-to-bring-back-lapsing-clients/): When a veterinary hospital has lapsing clients and patients, it’s kind of like a box of beautiful apples sitting on the kitchen counter that one day attracts fruit flies. As you check the apples one by one, you find that a few are rotten at the bottom—even though they look perfect from the top. Just like veterinary clients who are starting to look for alternative care, everything looks good at a glance, but the reality is that another story lurks below. 
- [5 ways to get veterinary clients to say yes to refills](https://vetsource.com/blog/5-ways-to-get-veterinary-clients-to-say-yes-to-refills/): Giving your clients easy access to refill options is critical to becoming the path of least resistance. Most practices rely predominantly on phone calls and walk-ins as the sole options for refills. Expanding these options to include a mobile app, a website form, and an online pharmacy partner are essential for today’s modern practices to compete in the refill space.
- [How to modernize your veterinary forward-booking program](https://vetsource.com/blog/how-to-modernize-your-forward-booking-program/): I remember being introduced to the concept of veterinary forward booking in the early 2000’s at a veterinary conference. The idea was to be like the dentist, and rebook the client’s annual (or semiannual) wellness visit during checkout. This idea originated from the recession and the big drop in visits that veterinary practices were experiencing (it’s hard to imagine a time when practices were slow!). The goal with forward booking was to secure the veterinary appointment in the client’s calendar and help reduce the friction of them having to remember to schedule.
- [6 tips for developing a resilient environment in your veterinary practice](https://vetsource.com/blog/6-tips-for-developing-a-resilient-environment-in-your-veterinary-practice/): Compassion fatigue has had a center stage in our animal hospitals over the last decade. And, rightly so. The veterinary industry lands in the top five industries where compassion fatigue and suicide prevalence are on the radar. We are an industry of empathetic, caring individuals, who often may be giving from a place of void. It has been stated that “there is a cost of caring” from industry professionals—and there is. But it doesn’t have to translate into the loss of a resilient environment. 
- [Getting started with #VetTok](https://vetsource.com/blog/getting-started-with-vettok/): Find fellow veterinary professionals by searching “#VetTok” — this tag is used by creators in the veterinary community. You can quickly search it to see the most popular and recent veterinary-related content.
- [Top 3 takeaways from the “Strategies to Optimize Your Online Store” webinar](https://vetsource.com/blog/top-3-takeaways-strategies-to-optimize-your-online-store/): Are you getting everything out of your online store that you could be? It can do more than give clients another place to shop online. When used effectively, it can be a time saver for your team, a revenue source for your practice, and an effective client retention tool.
- [5 ways to see add-on clients when your schedule is jam-packed](https://vetsource.com/blog/5-ways-to-see-add-on-clients-when-your-schedule-is-jam-packed/): Veterinary teams are feeling more overwhelmed than ever before, and there is nothing more frustrating for a pet owner than not being able to see their veterinarian when their pet needs them. How can we improve patient care without exhausting our staff? Many of us in the industry work long hours with minimal staff, and, no matter how hard we try to please everyone, there is always an imbalance with patient care and self-care.
- [Why your veterinary practice needs a branded email address](https://vetsource.com/blog/why-your-veterinary-practice-needs-a-branded-email-address/): A branded email address uses your existing website domain as the @____.com ending, instead of using a free service’s ending like @gmail.com. For example, a branded email address for your front desk might be Reception@YourVeterinaryPractice.com. 
- [Why veterinary appointment confirmation calls don’t work](https://vetsource.com/blog/why-veterinary-appointment-confirmation-calls-dont-work/): Now, the arguably ineffective chore of veterinary appointment confirmation calls can be replaced with more effective automated, digital reminders, saving your veterinary team hours of redundancy and stress.
- [Veterinary technician tell-all: How to keep your vet techs happy](https://vetsource.com/blog/veterinary-technician-tell-all-how-to-keep-the-lifeline-of-your-practice-happy-and-healthy/): The current state of veterinary medicine has changed rapidly since 2019 due to a worldwide pandemic, lockdowns, and mandates. To combat these challenges many veterinary practices had to change their approach in order to remain open and serve their customers. Like all businesses, especially those in healthcare, hiring and retaining staff members has been challenging for practices. Similar to nurses in human healthcare, veterinary technicians are the lifeline of any veterinary practice, making retention exceptionally important for this role.
- [3 tips to foster a positive culture at your veterinary practice](https://vetsource.com/blog/3-tips-to-foster-a-positive-culture-at-your-veterinary-practice/): Is your veterinary practice, like many businesses today, finding it difficult to retain good employees? Do you see signs of burnout in your team? One culprit could be your culture.
- [5 ways to spice up your job ad and attract veterinary talent](https://vetsource.com/blog/struggling-to-attract-the-right-employee-5-ways-to-spice-up-your-job-ad/): Does your job ad sound similar to this? No wonder you’re struggling to attract employees! If you’re bored reading through this list, know that your prospective veterinary employees feel the same bland emotions when presented with your job ad. Without demonstrating your passion for your workplace and the medicine you provide, you’ll find it difficult to attract employees that mesh well with your culture and mission.
- [How to leverage your veterinary practice’s online reviews](https://vetsource.com/blog/how-to-navigate-online-reviews-of-your-practice/): In today’s digital world, people turn to the internet to find restaurants, shops, and even veterinarians. These potential clients will often search through online reviews before choosing a practice. With some help from your team and your best clients, you can leverage online reviews to show how you care for your patients.
- [5 reasons to use client surveys](https://vetsource.com/blog/5-benefits-of-surveying-your-clients/): Asking for feedback isn’t something that comes naturally to many of us. In fact, it can be downright terrifying. But, if you’re able to overcome that fear and ask for feedback, you can learn some invaluable lessons.
- [U.S. economy creeping toward recession: What your veterinary practice should watch](https://vetsource.com/blog/us-economy-recession-what-veterinary-practices-should-keep-an-eye-on/): A recent VHMA Insiders’ Insight KPI report indicates that new client growth as a whole has been trending down for some time. I am not an economist, nor do I pretend to be, but I do have concerns about what the rest of the year and beyond will bring. There is talk of recession but also talk of the economy stabilizing — it is up to you how you interpret talk and trends and how you will proceed. 
- [Want to hire a veterinarian? Know what candidates want](https://vetsource.com/blog/want-to-hire-a-veterinarian-know-what-candidates-are-looking-for/): With today’s hiring market, veterinarians can afford to be picky about the jobs they take. They have the ability to job-shop, and compare benefits, schedule flexibility, and practice culture of possible employers. If you are looking to hire a veterinarian — or several — providing the job perks veterinarians are looking for can increase your likelihood of landing a quality candidate. Offer the following to bring candidates to your door, and also set new veterinarians up for long-term success with your practice.
- [3 strategies for managing change in your veterinary practice](https://vetsource.com/blog/3-strategies-for-smooth-change-management-in-your-veterinary-practice/): Navigating change in your veterinary practice is necessary to successfully grow as a business. While change can be exciting, it can also be challenging. Here are three tips to help you get your team members on board.
- [5 ways to support your veterinary team during a busy summer](https://vetsource.com/blog/5-ways-to-support-your-veterinary-team-during-a-busy-summer/): And with the prospect that we’re possibly/hopefully/maybe waking up from a 2.5-year hibernation, it’s a breath of fresh air to be able to start planning things again! The Vet2Pet Success Team (all former practice managers) got together and pooled our ideas on how you can support your veterinary team through what is sure to be a busy summer season.
- [5 ways to make your veterinary practice stand out](https://vetsource.com/blog/rising-above-the-crowd-how-to-make-your-veterinary-practice-stand-apart/): How many veterinary practices are within 25 miles of yours? As your competition grows, so does your need to stand apart and show pet owners why your practice is the best option for them. But, where do you start? Here are a few ways to help your veterinary practice stand out in a crowd.
- [3 ways technology can help your veterinary practice connect with clients](https://vetsource.com/blog/3-ways-your-veterinary-practice-can-use-technology-to-connect-with-clients/): In this age of digitization and changing client expectations, it is more important than ever to meet the needs of those who use technology in their everyday life.
- [Veterinary KPIs: Why you should “run annual blood work” on your business](https://vetsource.com/blog/veterinary-kpis-why-you-should-run-annual-blood-work-on-your-business/): Note: Dr. Erin Keiser co-wrote the following piece with her husband Stith Keiser.
- [6 easy ways to improve your veterinary practice’s online reputation](https://vetsource.com/blog/6-easy-ways-to-improve-your-veterinary-practices-online-reputation/): To help you manage — and hopefully improve — your veterinary practice’s online reputation, check out the following tips.
- [3 benefits of email marketing for your veterinary practice](https://vetsource.com/blog/benefits-email-marketing-your-veterinary-practice/): Between phone calls, emails, and visits, it may be hard to find the time to market your practice. Luckily, email marketing can do the work for you. With the right tools, you can easily set up a simple email marketing program to accomplish multiple goals, including establishing loyalty, driving revenue, and keeping in touch with clients.
- [3 ways to engage veterinary clients between visits](https://vetsource.com/blog/3-ways-to-engage-veterinary-clients-between-visits/): So, how do you remain top-of-mind for your clients without being obnoxious? Here are three tips for you to effectively engage with veterinary clients between visits.
- [5 ways to improve digital engagement and strengthen veterinary client bonds](https://vetsource.com/blog/5-ways-improve-digital-engagement-strengthen-veterinary-client-bonds/): As a veterinary practice owner, you want to ensure your clients are satisfied with the level of care and dedication you show their pets, and the service you provide to the clients themselves. Because, rest assured, if your team does a subpar job, the entire social network of that disgruntled client is going to hear about it.
- [5 simple steps to set up your remote veterinary employee](https://vetsource.com/blog/5-easy-steps-to-setting-up-your-remote-veterinary-employee/): Read on for five easy steps to setting up your remote veterinary employee, and some thoughts from real-life veterinary professionals who have implemented remote employees in their practices.
- [How to implement new ideas with your veterinary team](https://vetsource.com/blog/how-to-implement-new-ideas-with-your-veterinary-team/): As veterinary practice managers and owners, we have an obligation to stay on top of the latest technology and advances, and to get our teams excited about new ideas that help to create better client and patient experiences. If we can implement new ideas smoothly, we can improve our animal hospital workflow, foster better teamwork, grow our bonds with clients, and enjoy better patient outcomes.
- [How to optimize laboratory services to save time and increase revenue for your practice](https://vetsource.com/blog/optimize-laboratory-services-strengthen-practice-save-time-boost-revenue/): Laboratory services and diagnostics represent a critical component of veterinary care, often providing a clinical roadmap to help rule out differentials and guide treatment. However, the operational workflows behind laboratory testing are frequently overlooked. These inadvertent inefficiencies can limit team productivity and risk profit margins the practice relies on.
- [6 creative ways to market your veterinary practice](https://vetsource.com/blog/6-creative-ways-to-market-your-veterinary-practice/): Similar to school opportunities, bulletins for local religious institutions provide an inexpensive way to market your veterinary practice, while also supporting another initiative. Community tends to support community, regardless of your denomination. Show your community that your practice is where they need to come when they need veterinary care and expertise.
- [How to fire a veterinary client](https://vetsource.com/blog/how-to-fire-a-veterinary-client/): Think you may need to fire a veterinary client? Check out my step-by-step guide below.
- [8 ways to optimize your veterinary practice’s online presence](https://vetsource.com/blog/optimize-your-online-presence-boost-brand-awareness/): Here are some practical ways to optimize your online presence with a Google Business Profile and increase your search ranking to attract more customers. Here are eight ways to optimize your veterinary practice's online presence.
- [Why client feedback matters in veterinary medicine](https://vetsource.com/blog/why-client-feedback-matters-in-veterinary-medicine/): As veterinary professionals, we’d love to measure the success of our careers and businesses in the wagging tails and friendly nuzzles of our patients. But it’s not that simple. Instead, we have to rely on client feedback. Doing so allows our practices to best address concerns, reward successes, tailor future decisions, and ultimately provide better veterinary patient care and clinical outcomes.
- [5 ways to win the veterinary pharmacy game](https://vetsource.com/blog/5-ways-to-win-the-veterinary-pharmacy-game/): A few weeks ago I sat down with a room full of practice owners and managers to talk about one thing: the veterinary pharmacy. The conversations were passionate, especially when it came to the big play by Chewy recently introducing the Practice Hub, where veterinary practices can now earn a portion of the sale for medications being filled by them.
- [5 best practices for resource management in your veterinary practice](https://vetsource.com/blog/5-best-practices-of-resource-management-in-veterinary-practices/): Good resource management in veterinary practices is crucial for the organization’s profitability, quality of care, and staff retention. When we talk about resources in veterinary practices, the most significant challenge today is human capital. 
- [8 time-saving tips to maximize veterinary practice efficiency](https://vetsource.com/blog/veterinary-practice-efficiency-8-tips-to-speed-up-daily-processes/): With veterinary practices facing staffing shortages, product shortages, and time shortages, it’s tough to get everything done each day. As veterinary appointments back up, teams and clients become more stressed, and tempers easily flare. Improve veterinary practice efficiency, and keep everything running smoothly by speeding up your everyday processes with the following eight tips.
- [Vetsource Introduces Pharmacy Dashboard, Other Significant Product Enhancements to its Prescription Management, Client Engagement, Data and Insights Solution Set](https://vetsource.com/blog/vetsource-introduces-pharmacy-dashboard-other-significant-product-enhancements-to-its-prescription-management-client-engagement-data-and-insights-solution-set/): Product enhancements launched, including a new Pharmacy Dashboard, as Vetsource continues to provide veterinary practices with the transformational tools they need
- [Introducing the pharmacy dashboard and more major product enhancements](https://vetsource.com/blog/introducing-the-pharmacy-dashboard-and-other-significant-product-enhancements/): Product enhancements launched, include a new Pharmacy Dashboard, as Vetsource continues to provide veterinary practices with the transformational tools they need.
- [How to ask for and receive feedback](https://vetsource.com/blog/the-f-word-and-your-veterinary-practice-the-why-and-how-behind-asking-for-feedback/): Read on for a comprehensive look at asking for, receiving, and giving feedback in your veterinary practice.
- [Data for your entire marketing journey: Q&A with a top veterinary marketing consultant](https://vetsource.com/blog/data-for-your-entire-marketing-journey/): Successful veterinary marketing takes more than just a rusty old website from the ‘90s. Nowadays there are many sophisticated ways to market your veterinary practice and also track the impact of those efforts. To dig into this and the role data plays in veterinary marketing, we sat down with top veterinary marketing expert Kelly Larkin Baltzell, M.A., President and CEO of Beyond Indigo Pets for a quick Q&A. 
- [Vetsource’s newest veterinary digital solutions go far beyond home delivery](https://vetsource.com/blog/vetsource-expands-solution-set-data-insights-client-engagement/): Major investments and the inclusion of added digital solutions beyond home delivery provide increased value for more customers.
- [Vetsource Expands Its Solution Set to Include Data and Insights, Client Engagement](https://vetsource.com/blog/vetsource-expands-its-solution-set-to-include-data-and-insights-client-engagement/): Major investments and the inclusion of added digital solutions beyond home delivery provide increased value for more customers.
- [How your veterinary practice can (and should!) reach your target audience ](https://vetsource.com/blog/how-your-veterinary-practice-can-and-should-reach-your-target-audience/): This story highlights the importance of reaching your target audience appropriately, and with content designed to trigger engagement and interest. When your clients receive emails and app notifications from your veterinary practice, they should be relevant. So, if your feline-loving clients are always receiving communications on how to best care for their dog, they’re likely to unsubscribe to your practice’s communications. Once unsubscribed—and unengaged—it can be difficult to connect again with your clients for important hospital updates, pet health news, and other useful, yet non-specific, information.
- [5 time-saving hacks for your short-staffed veterinary practice](https://vetsource.com/blog/5-time-saving-hacks-for-short-staffed-veterinary-practices/): How is it possible that there are never enough hours in the day to get all of your tasks completed? Then, when you throw in veterinary staff members calling in sick and doodles eating socks, it may seem like you’ll never get home for dinner on time.
- [5 ways to improve your veterinary practice inventory](https://vetsource.com/blog/5-ways-to-improve-your-veterinary-practice-inventory-in-2022/): My first day as an inventory manager seems like many lifetimes ago, but I remember it like it was yesterday. I was brand new to the veterinary practice and had never managed inventory before. Standing in front of the pharmacy shelves, I asked how I would know when I should order something. The answer: “Shake a bottle and when it feels low, order it.”
- [Your veterinary practice’s 5 social media marketing musts for 2022](https://vetsource.com/blog/social-media-marketing-in-2022-5-actions-your-veterinary-practice-needs-to-take/): Now that 2022 is FINALLY HERE—that last one took way too long—it’s time to revisit and revitalize our social media marketing strategy. Most of us spent much of 2021 limping our pages along, posting curbside and closure announcements and trying to throw a cute puppy picture in there somewhere. But it’s time to shake it off, put on a new pair of scrubs, and stride a little more confidently into the new year with an improved social media marketing strategy.
- [Go with the “Flo” to build a positive veterinary practice culture in 2022](https://vetsource.com/blog/go-with-the-flo-to-build-a-positive-veterinary-practice-culture-in-2022/): Every time I speak with Flo Rowe, practice manager for Animal Wellness Center of Monee in Monee, Illinois, I am reminded of how much I miss the daily camaraderie that comes from a positive veterinary practice culture. Flo and I have forward-booked Quarterly Platform Review (QPR) calls every three months to review her app’s performance, talk about new Vet2Pet features, identify where Vet2Pet can help with marketing promotions, and ensure she is maximizing the platform for her practice.
- [5 ways to maximize your veterinary curbside services](https://vetsource.com/blog/5-ways-to-maximize-your-veterinary-curbside-services/): As businesses try to cope with the resurgence of COVID cases, many veterinary practices are, once again, implementing a curbside-service approach. As Maya Angelou says, “When you know better, you do better,” and practices can use this as an opportunity to take their curbside game to the next level.
- [How your veterinary practice can compete with the staffing and compensation crisis](https://vetsource.com/blog/how-veterinary-practices-can-compete-with-staffing-compensation-crisis/): For veterinary practices, many challenges have surfaced over the last two years, and some have been exacerbated. One, however, has been consistent regardless of demographics, geographical location, or industry: staffing shortages and rising compensation.
- [Veterinary client communication: Why text and chat is where it’s at](https://vetsource.com/blog/veterinary-client-communication-why-text-and-chat-is-where-its-at/): Veterinary client communication doesn’t have to leave your team feeling exhausted, or leave your clients feeling frustrated and unimportant. You can give every client the VIP treatment. And, what’s the best part? Your team can actually feel less stress while doing it.
- [SOS: Attract veterinary relief to your hospital in 5 simple steps](https://vetsource.com/blog/sos-attract-veterinary-relief-to-your-hospital-in-five-simple-steps/): It seems as though the veterinary relief industry has been positively booming throughout the last few years, and especially in the face of an unprecedented global pandemic. While other professions have seen a loss of stability, veterinarians and vet techs are finding that they are in higher demand than ever before.
- [How to encourage more clients to download your veterinary practice’s mobile app](https://vetsource.com/blog/how-to-encourage-more-clients-to-download-your-veterinary-practices-mobile-app/): When clients have your veterinary practice’s mobile app on their phone, they can easily start a conversation with the practice and feel connected to their trusted advisor. When done well, this is a powerful bonding tool.
- [Is your veterinary practice really that much busier? The numbers and solutions](https://vetsource.com/blog/is-your-veterinary-practice-really-that-much-busier-the-numbers-and-solutions/): VetSuccess data on this year’s emerging veterinary trends reaffirms the realities we are facing every day as veterinary professionals — too much to do, not enough staff, and practices that are busier than ever. On the surface, these findings aren’t surprising, but as with all data, there’s usually more to the story. By digging a little deeper into the numbers, we can:
- [Balancing parenting and practice management as a CVPM and mom of twins](https://vetsource.com/blog/parenting-and-practice-management-work-life-balancing-act/): At the end of this year, I sit contemplating all that happened during this difficult time. Surprisingly the biggest challenge was not running a veterinary practice during the ongoing madness of Covid. There is a lot of talk about the way practices are running now being “the new normal” as opposed to the days before anyone heard the word “Covid”. Well, I have a “new normal” too, but it has nothing to do with Covid and everything to do with work/life balance.
- [To charge or not to charge? Preventing veterinary appointment no-shows](https://vetsource.com/blog/to-charge-or-not-to-charge-preventing-veterinary-appointment-no-shows/): Suddenly it seems that veterinary appointment no-shows have escalated to an all-time high. The reasons for no-shows can be vast, but it doesn’t change the fact that when a scheduled client no-calls/no-shows (NCNS) during a busy day at your practice, the impact to the business is felt like a foxtail in the foot. Maybe that’s because there is a backlog of clients waiting to get in, or because you had a plan and it got derailed. Regardless, we can all agree, it is less than ideal.
- [3 tips to help clients avoid holiday shipping delays](https://vetsource.com/blog/tips-to-help-clients-avoid-holiday-shipping-delays/): Shipping carriers are again expecting record demand during the holiday season. To make sure your patients have the nutrition and therapy products they need when they need them, we put together some tips to share with clients.
- [Pets, people, and profit: How your veterinary practice can remain adaptable for success](https://vetsource.com/blog/pets-people-profit-veterinary-practices-remain-flexible-adaptable-for-success/): The pandemic has been, and continues to be, very stressful for everyone, including veterinarians, their staff, and pet owners. While there are positive signs of recovery as more eligible people get vaccinated, we know the entire country, including our profession, is still feeling the impact of COVID-19, and that will probably continue for some time. We at the American Veterinary Medical Association want our members to know that the AVMA understands these challenges and we are here to support members, with resources to manage through this new environment—like our telehealth guide and wellbeing resources to help veterinarians and teams cope with the stress they’re facing.
- [5 ways to promote your veterinary team’s wellbeing](https://vetsource.com/blog/5-ways-to-promote-your-veterinary-teams-wellbeing/): What was the theme of every book I read during my quest to discover the elusive, “holy-grail” solution for developing a healthy, thriving workplace? If you want your business to succeed while providing the best experience for your clients, you must put your team’s wellbeing first.
- [Why your veterinary practice needs a chief culture officer and how to make it happen](https://vetsource.com/blog/why-your-veterinary-practice-needs-a-chief-culture-officer-and-how-you-can-make-it-happen/): Hearing the term “chief culture officer” might make you feel like you’re at Google headquarters, not a veterinary hospital. But don’t brush off this new concept. It’s a modern solution to an age-old problem that affects industries around the world: How the heck do you maintain a healthy, happy team culture?
- [How to stop guessing and start tracking veterinary patient compliance](https://vetsource.com/blog/stop-guessing-start-tracking-veterinary-patient-compliance/): Below, let’s run through some of what we heard and what we did to address the challenges associated with tracking veterinary patient compliance.
- [5 ways technology can help your veterinary practice recruit employees](https://vetsource.com/blog/how-technology-can-help-your-veterinary-practice-recruit-employees/): With the nationwide veterinary staffing shortage, it’s a fierce competition to snag a new team member, much less top talent. It’s a job-seeker’s market, and they can afford to be choosy when searching for a new veterinary practice to help them grow. To ensure your practice attracts potential employees, showcase the best of your location, your team, your medicine, and your technology in your job ad.
- [8 ways to get ahead of the veterinary holiday rush while short-staffed](https://vetsource.com/blog/8-ways-to-get-ahead-of-the-veterinary-holiday-rush-even-if-youre-short-staffed/): As the holiday season approaches, are you dreading the thought of trying to handle all that chaos with a bare-bones staff? Instead of piling on the extra work that comes with last-minute client requests for prescription refills, pet boarding reservations, and wellness appointments, start handling these tasks now. Here are eight ways to prevent being overwhelmed this holiday season, even with a veterinary staffing shortage.
- [5 tips for mastering your online review process](https://vetsource.com/blog/5-tips-for-mastering-your-online-review-process/): Dealing with online reviews has long been a thorn in the side of veterinary practice owners and managers, but it doesn't have to be. When practices spend proactive effort optimizing their online review profiles, make it easy for clients to leave feedback, implement a process to earn reviews, and respond to reviews in a timely manner, they’ll be on their way to celebrating that five-star ranking in no time. Here's how to master your online review process.
- [10 ways to deliver the ultimate veterinary client experience](https://vetsource.com/blog/10-ways-to-deliver-the-ultimate-veterinary-client-experience/): All clients are not created equal. Some are kind and empathetic. They understand medical limitations. They have realistic expectations. They bring their cats and dogs to you regularly for pet wellness care. They trust your recommendations, and they don’t complain about paying for their pet’s care.
- [4 ways your veterinary practice can create loyal fans out of new clients in 2021](https://vetsource.com/blog/bond-new-clients-to-your-veterinary-practice-2021/): The pet industry is booming in the United States and pet owners are spending more than ever. This translates into an amazing opportunity for veterinary practitioners looking to scale up their existing practice. Upscaling the customer experience with technologies like telemedicine and new digital marketing strategies is crucial for getting that influx of new clients to bond with your veterinary practice. 
- [Battling burnout in veterinary medicine](https://vetsource.com/blog/battling-burnout-in-veterinary-medicine/): Even before the COVID-19 pandemic struck, the veterinary industry was struggling with burnout and compassion fatigue. Two sides of the same coin, these exhausting emotional conditions take a huge toll on our veterinary community, and are one of the top reasons professionals leave the field.
- [How your practice can celebrate Vet Tech Week amidst a workforce crisis](https://vetsource.com/blog/how-your-practice-can-celebrate-vet-tech-week-in-october-amidst-workforce-crisis/): You and I both know your practice would screech to a halt without techs, and unfortunately, with the current workforce crisis, many practices are inching closer and closer to this possibility. This is one of many reasons why it’s crucial for practices to celebrate Vet Tech Week this year.
- [5 tips to prevent veterinary appointment no-shows](https://vetsource.com/blog/5-tips-to-prevent-veterinary-appointment-no-shows/): Read on for five tips to minimize veterinary appointment no-shows.
- [10 Vet2Pet platform benefits your veterinary practice should be using](https://vetsource.com/blog/10-vet2pet-platform-benefits-your-veterinary-practice-should-be-using/): If you’re a Vet2Pet user, I’m sure you have your favorite features of the platform. Maybe you love all the phone calls prevented thanks to 2-Way Chat, or perhaps you get excited every time a client shares a Pet Selfie. Did you know there are even more features that you can take advantage of? Here are 10 benefits of Vet2Pet that you don't want to miss..
- [6 signs a professional business coach is right for you](https://vetsource.com/blog/is-a-professional-business-coach-right-for-you/): How many of us take the opportunity to work on ourselves? This question could be asked about our work lives or personal lives, but I’m specifically asking about our work lives. Before I started working with a leadership coach aka professional business coach, my answer to this question would have been, “very rarely.” But I was lucky enough to work for a CEO who understood the importance of developing the people in his organization, particularly how the wellbeing of his leaders could benefit employees, teams, and the leaders themselves. 
- [5 ways your veterinary practice can continue providing curbside service](https://vetsource.com/blog/5-ways-your-veterinary-practice-can-continue-providing-curbside-service/): Curbside service began like an improv act that you didn’t ask to participate in, forcing your veterinary team to adapt and react, moment by moment, to an ever-changing scene. Through a sometimes brutal course of trial and error, you learned what worked and what fell flat.
- [Practice spotlight: Rowan Animal Clinic](https://vetsource.com/blog/rowan-animal-clinic/): Rowan Animal Clinic, a three-doctor practice located in Salisbury, North Carolina, recently transitioned from a mixed-animal practice to a small-animal practice. Like many veterinary hospitals, Rowan is growing quickly, and they are looking for additional veterinarians to join their team and help serve their growing number of clients.
- [5 (scientific) reasons your veterinary practice should be sending direct mail](https://vetsource.com/blog/5-compelling-reasons-you-should-be-sending-direct-mail-to-your-veterinary-clients-the-science-behind-why-it-works/): I must confess, I am a big fan of direct mail. Actually, not just direct mail, but print in general. Full disclosure: My husband owns a third-generation commercial printing company, so let’s just say that ink flows through our veins! But beyond that, as a marketer, I have had a lot of experience with direct mail in my career, and I am here to tell you that it has a solid, proven ROI.
- [4 steps to implement new technology in your practice](https://vetsource.com/blog/3-steps-implement-new-technology/): With overbooked schedules and overflowing email inboxes, it can be difficult to find the time to implement new technology in your veterinary practice.
- [How to overcome elemental and structural data challenges to advance pet health data](https://vetsource.com/blog/pet-health-data-isnt-a-four-letter-word/): We must overcome elemental and structural data challenges to advance pet health data. Understanding how we collect data is intrinsic to understanding how we can use data. My goal is to describe what I see as the major hurdles with pet health data and what it’s going to take to get us to a place where the promises of “big pet health data” can be fulfilled. 
- [10 ways to build your veterinary brand](https://vetsource.com/blog/10-ways-to-build-your-veterinary-brand-value/): It used to be that building brand value was only important if you were a multi-million dollar company. Marketing campaigns were so expensive that small business owners didn’t even think to add them to their business plans, and many would invest in a new logo and call it a marketing strategy. But today, marketing and branding tools are accessible to almost anyone, thanks to social media.
- [5 steps to reconnect with your veterinary clients](https://vetsource.com/blog/5-steps-to-reconnecting-with-your-clients/): Customer service is such a key component to our success as veterinary practices. How do we connect with lapsing clients and continue to build the bonds with current clients? Here are five steps you can take to connect with your veterinary clients, both old and new.
- [How to recruit like a pro for top nationwide veterinary talent](https://vetsource.com/blog/state-by-state-veterinary-salary-comparison-recruit-for-top-talent-nationwide/): Recruiting new veterinarians is a challenge. Do the economic factors in your state help or hinder attracting veterinarians from other states? How can you take advantage of conditions in neighboring states to attract more and better candidates? Read on for a state-by-state comparison of veterinary salaries, plus tips on how to recruit better nationwide.
- [What good design can do for your veterinary brand](https://vetsource.com/blog/what-good-design-can-do-for-your-veterinary-brand/): Good design reaches beyond the page, with a deep impact at each level of engagement. Design that is built on your veterinary practice’s core message gains immediate attention, action, and trust from pet owners. When it is supported by professionalism, integrity, and a commitment to meeting a need, your veterinary brand represents a relationship and bonds the client to your practice. Once good design is in place, it consistently delivers your practice strong financial results, enhances community recognition, reinforces your mission, and saves valuable time and money.
- [3 tips to effectively recognize and reward your veterinary team](https://vetsource.com/blog/3-tips-to-effectively-recognize-and-reward-your-veterinary-team/): When I was a baby veterinary practice manager, I thought that a pizza party could cure everything, even in a crisis. You probably know the scene: Staff are scattering frantically in treatment while appointments are running behind. You can hear the phones ringing nonstop like a nagging mosquito in your ear that you can’t ignore. Now the dental patient has a complicated extraction, an emergency is en route, and everyone is working through lunch.
- [Facebook and your veterinary practice: How to engage with your clients online](https://vetsource.com/blog/facebook-for-veterinary-practices-engage-with-pet-owners-online/): According to Statista, Facebook is the most popular social network worldwide, with roughly 2.85 billion monthly active users. And while your veterinary practice may only serve a fraction of those billions of users, you can guarantee that the vast majority of your clients use Facebook. If your veterinary practice is not on Facebook, you’re missing out. Plain and simple. 
- [How strong data policies make Vetsource a trusted home delivery partner for veterinary practices](https://vetsource.com/blog/strong-data-policies-trusted-home-delivery-partner/): Your veterinary practice data helps you and your staff provide a personalized client experience that can’t be matched. This valuable asset has been built up over years of hard work and investment and that’s why it is so critical to protect. Vetsource® is a data partner you can trust to enhance your clients’ home delivery experience while keeping ownership firmly in your hands.
- [How to do veterinary client reminders right](https://vetsource.com/blog/how-to-do-veterinary-client-reminders-right/): Existing clients are lucky to get appointments within a few weeks, and new clients are often being turned away. That’s why veterinary client reminders are more important than ever — you don’t want a valuable appointment slot to be wasted because someone forgot about it. Here are a few tips to get the most out of your reminders.
- [Simple tools your veterinary practice needs for top-notch client communication](https://vetsource.com/blog/simple-tools-for-better-communications/): The veterinary space is filled with technology providers that offer client communication services to practices. With so many options, you may be unaware of some of the tools at your disposal.
- [5 veterinary branding pitfalls that can hurt your business](https://vetsource.com/blog/marketing-101-avoid-these-5-branding-pitfalls-that-can-hurt-your-business/): It’s time for small business veterinary practices to start putting the client experience first when it comes to their branding and marketing strategy. Veterinary businesses are excellent at putting patient care first. But, when it comes to how your brand is presented to your clients and community, many practices struggle. Let’s explore the missed opportunities.
- [Does your veterinary practice need an online pharmacy? 4 questions to help you decide](https://vetsource.com/blog/determine-whether-your-veterinary-practice-needs-an-online-pharmacy/): The last year has changed the way most of us shop, whether that’s for groceries, clothing, or the supplies we need for our pets. That’s why now — more than ever — many practice managers and owners are asking themselves if their veterinary practice needs an online pharmacy to satisfy client needs. 
- [3 ways to use technology to improve your veterinary practice’s client communication](https://vetsource.com/blog/3-ways-to-use-your-clients-technology-to-improve-education-and-patient-care/): What’s one thing nearly every pet owner has, trusts, and uses daily? A smartphone. Why not use your clients’ technology to better educate and communicate with them? Here are three ways your clients’ smartphones can be used to help ensure your patients get the best care.
- [8 reasons your equine veterinary practice needs an app](https://vetsource.com/blog/8-reasons-your-equine-veterinary-practice-needs-an-app/): Vetsource is behind this new innovative and easy to use platform. Your clients will greatly appreciate the convenience an app will provide when interacting with your equine veterinary practice. And you and your team will love the ease and simplicity of the platform’s “mission control” cloud-based dashboard. If I were still actively practicing, you can bet I’d want to use this platform in my practice. Sign up for a demo to find out how the Vetsource platform can transform your practice — and your life!
- [5 steps to building a successful veterinary loyalty program](https://vetsource.com/blog/5-steps-to-building-a-successful-veterinary-loyalty-program/): It’s no secret anymore that veterinary loyalty programs are becoming the norm. Vetsource's Vet2Pet platform has helped hundreds of veterinary practices implement loyalty programs for their clients. The data speaks for itself when it comes to what kinds of programs are the most successful at driving revenue, generating visits, and increasing compliance.
- [Build or buy? Your custom veterinary practice app questions answered](https://vetsource.com/blog/build-or-buy-custom-veterinary-practice-apps/): So you’re looking for better, more efficient ways to communicate with your clients and to streamline your veterinary practice’s workflows, and you’ve stumbled across a multitude of companies touting their app services designed to make chatting with clients a breeze. But, as you take a closer look, you’re overwhelmed with options and can’t decide what’s best for your practice. Although there truly is “an app for that,” is purchasing an app right for you? Or, should you build your own custom veterinary practice app? Before you decide, read on for answers to some common questions. 
- [10 ways to celebrate Pride Month at your veterinary practice](https://vetsource.com/blog/10-ways-to-honor-and-celebrate-pride-at-your-veterinary-practice/): Not only is June the official start of summer in the States, it’s also Pride Month: a month-long celebration of all things LGBTQ+. Pride Month first began in 1970 as a way to pay homage to the Stonewall Riots in New York City, an uprising that is considered by many to have sparked the gay rights movement. As a veterinary practice manager or owner, you have a great opportunity to not only join in the celebration but also help increase employee and client appreciation along the way. Here are ten ways to celebrate PRIDE at your veterinary practice.
- [5 tips for surviving the summer in vet med](https://vetsource.com/blog/5-ways-to-survive-the-summer-in-vet-med/): Veterinary medicine's "busy season" — summer — is upon us. Wondering how your team can survive the heat? Here are five tips.
- [Should you buy or build your custom veterinary practice reporting and analytics?](https://vetsource.com/blog/buying-vs-building-custom-veterinary-practice-reporting-analytics/): Conversations naturally lead to whether a hospital owner or manager should build their own custom veterinary practice reporting in order to assess the health of their business, or if a data analytics company like Vetsource should be engaged to do that work for them. 
- [5 ways to ramp up your veterinary practice’s client education game](https://vetsource.com/blog/5-steps-to-ramp-up-your-client-education-game/): Here are five ways we can step up our client education game and help clients take an active role in their pet’s daily healthcare.
- [Mars Petcare Invests in Vetsource and its Open Platform Vision for the Veterinary Industry](https://vetsource.com/blog/mars-petcare-invests-in-vetsource-and-its-open-platform-vision-for-the-veterinary-industry-2/): Mars Petcare expands stake while Vetsource maintains cross-industry ownership. Investment will accelerate development of a suite of services and software tools to help the industry successfully adapt to an evolving market, reinforcing connections between pet owners and veterinarians.
- [Mars Petcare invests in Vetsource and its open platform vision for the veterinary industry](https://vetsource.com/blog/mars-petcare-invests-in-vetsource-and-its-open-platform-vision-for-the-veterinary-industry/): Mars Petcare expands stake while Vetsource maintains cross-industry ownership. Investment will accelerate development of a suite of services and software tools to help the industry successfully adapt to an evolving market, reinforcing connections between pet owners and veterinarians.
- [Stay competitive by giving your veterinary clients more of what they want](https://vetsource.com/blog/giving-clients-more-helps-your-practice-compete/): Half of online shoppers state that product selection is a primary factor in their decision on where to shop. Being able to purchase more things in one place is simply more convenient. So if your clients think you only offer prescription medications and nutrition therapies, how can you compete with retailers that offer a wider selection of products?
- [5 steps to improve your veterinary CSR efficiency](https://vetsource.com/blog/5-steps-to-improving-veterinary-csr-efficiency/): Veterinary CSRs experience sensory overload. The phones are ringing, clients need to be checked in and out, and your CSRs have a list of recurring tasks that have to be completed each day, like call backs and appointment confirmations. They need to know who is in each exam room, or, if your practice is operating curbside, who is in the parking lot. The list goes on.
- [Veterinary cybersecurity checklist: Is your practice safe?](https://vetsource.com/blog/veterinary-cybersecurity-checklist-5-online-protection-guidelines/): Just like with animals, there are certain cyber pests that are easy to get infected with and hard to get rid of. Thankfully, similar to veterinary medicine, an ounce of prevention is worth a pound of cure when it comes to keeping your business safe against the creepy-crawly threats of the internet — veterinary cybersecurity.
- [Could your hospital use some relief? Let’s talk about relief veterinarians and techs](https://vetsource.com/blog/lets-talk-about-relief-veterinarians-and-techs/): Whether you are of the opinion that there is a nationwide shortage of veterinarians or not, we can all agree that animal hospitals are having difficulty filling positions. Some might argue that’s because there aren’t enough vets to fill the ever-growing list of job openings. Others believe that there are enough vets, they just aren’t sticking with the traditional model of veterinary practice anymore. 
- [5 ways to win with veterinary telemedicine](https://vetsource.com/blog/5-ways-to-win-with-veterinary-telemedicine/): It’s been nearly a year since COVID-19 forced veterinary teams to think outside the box and provide their essential services in different, safer ways. Whether you’re waist-deep into offering a veterinary telemedicine service or you’re just beginning to open up to the idea, here are five considerations for every veterinary professional who wants to win with telemedicine.
- [Veterinary inventory waste: 6 ways to combat this pesky revenue killer](https://vetsource.com/blog/veterinary-inventory-waste-6-ways-you-can-combat-this-pesky-revenue-killer/): After performing end-of-year inventory counts and adjustments, it can be eye-opening and gut-wrenching performing adjustment after adjustment to your inventory. As a brand-new inventory manager, I did a full inventory count for a practice that hadn’t counted anything in nine years. I remember adjusting item after item by thousands, if not tens of thousands of units, thinking “how does this happen? What do all these adjustments mean?” The difference between what’s on the shelf and what is in the practice management system (also called shrinkage) can signal many things, but it’s often a sign of waste or missed charges.
- [Veterinary dental nightmares and the importance of client education](https://vetsource.com/blog/dental-nightmares-only-veterinary-professionals-could-stomach-aka-the-importance-of-client-education/): Alright, let’s get down to business. The following are real-world examples of pet dental nightmares that highlight the importance of client education, prevention, and vigilance. Each case holds a valuable lesson in what to watch out for and what to remind clients about.
- [Why Online, Why Now? The pandemic’s impact on veterinary practices and how they’ve adapted](https://vetsource.com/blog/why-online-why-now/): Veterinary professionals are well versed in weathering change. Whether it’s shifting revenue sources, new technologies, or changing competition and consolidation, there’s never been a shortage of ways that veterinary practices have needed to adapt — and this couldn’t have been more true in 2020.
- [Streamline and save money with veterinary technology tools](https://vetsource.com/blog/veterinary-technology-tools-streamline-and-save-money/): Almost every software service company in the veterinary space is innovating at a rapid pace to expand their offerings and solve problems for veterinary practices. This means that as the customer, you are at risk for implementing and paying for multiple platforms that do the same thing. It is important to take inventory of your software services at the beginning of each year to make sure you are not only up to date on the latest and greatest, but that you are not overspending your hard-earned money on redundant technology.
- [New year, new opportunity: 4 ways to jumpstart your veterinary clinic culture](https://vetsource.com/blog/new-year-new-opportunity-4-ways-to-improve-and-jumpstart-your-veterinary-clinic-culture/): I’m sure we’re not alone in this. Fortunately, the start of a new year is the perfect time to make your company’s workplace culture a priority. Whether you’re starting from scratch, trying to fix a broken company culture, or just looking to make a few tweaks, read on for tips on how to start your year off with a new and improved veterinary clinic culture.
- [New Vetsource catalog expansion empowers veterinarians to stay competitive](https://vetsource.com/blog/new-catalog-expansion-empowers-veterinarians-to-stay-competitive/): Specialty diets, treats, collars, leashes, and other pet products have joined our current catalog of prescription diets and medications. The expanded offering makes it easier for clients to purchase more of their pets’ products directly from their veterinarian.
- [Is your veterinary practice ready to see exotic pets? Ask these questions find out](https://vetsource.com/blog/what-exotic-pet-vets-do-and-how-to-know-if-your-practice-is-ready-to-see-exotic-patients/): Exotic pets can denote everything from rabbits to lizards. It is generally defined as any animal that isn’t a dog, cat, or farm animal. This includes birds, small mammals, reptiles, and fish. 
- [Loyalty programs — The client gift that keeps on giving](https://vetsource.com/blog/loyalty-programs-the-client-gift-that-keeps-on-giving/): Veterinary loyalty programs offer an amazing way to celebrate your clients all year long, but especially at the holidays. Here are 7 tips to building a loyalty program that will set your veterinary practice up for maximum success:
- [Provide a better client experience by setting (and communicating!) expectations](https://vetsource.com/blog/provide-a-better-client-experience-by-setting-and-communicating-expectations/): Expectations create a mental narrative that structures how we think and feel about certain scenarios
- [How your practice can retain veterinarians and techs during COVID-19](https://vetsource.com/blog/retain-veterinary-staff-how-to-keep-veterinarians-and-techs-from-bailing-on-your-practice-during-covid-19/): Since March, our lives have been turned upside down by the events associated with COVID-19. Of all the extremely stressful and frustrating side effects this experience has had on clinics, one of the most disappointing results is the loss of staff, particularly veterinarians and veterinary technicians. It was difficult enough to find an associate or tech before the pandemic and now many of these incredible, hard-to-find professionals have elected to turn and walk away.
- [4 ways to improve the veterinary client experience during COVID and beyond](https://vetsource.com/blog/4-ways-to-improve-the-client-experience/): Curbside care has been in our lives for more than 6 months now, and as we enter the dreaded flu season, a return to normalcy is nowhere in sight. Curbside care has become second nature to veterinary teams, but let’s admit it, there are still a number of wrinkles to iron out that are having a big impact on the client experience. I recently experienced curbside care for the first time, and I was quickly faced with a negative situation that could have been avoided with just a few changes.
- [How to measure your veterinary practice’s ROI during a pandemic](https://vetsource.com/blog/measuring-roi-during-a-pandemic-are-you-getting-a-solid-return-on-your-efforts/): COVID-19 forced many veterinary practices to pivot in terms of how to operate and where to invest time and resources. Rotating staff, curbside service, and telehealth are among the many adjustments practices have adopted. According to VetSuccess data from the Veterinary Industry Tracker, most practices have not only bounced back from the initial dip in revenue and invoices in March but are now experiencing year-over-year growth. 
- [Practice spotlight: Gulf Island Veterinary Clinic](https://vetsource.com/blog/gulf-island-veterinary-clinic/): Since COVID began, Dr. Justene Tedder at Gulf Island Veterinary Clinic has missed her clients. But, 2-Way Chat has allowed her to more easily interact with them, while offering the exceptional service they’ve become accustomed to. Learn how her practice is using 2-Way Chat...
- [Practice spotlight: Shaffer Animal Hospital](https://vetsource.com/blog/shaffer-animal-hospital/): Shaffer Animal Hospital is receiving more than 500 requests through their app every month, and they’ve recently learned how to successfully implement 2-Way Chat in their practice. Learn how from their rockstar practice manager...
- [Practice spotlight: Kalihi Pet Clinic](https://vetsource.com/blog/kalihi-pet-clinic/): Kalihi Pet Clinic is processing more than 900 appointments per month in their app, even though their practice management software—Neo—doesn’t integrate. Listen to their secrets to success from Practice Manager Jennifer Kauka...
- [How your curbside services can enhance the veterinary client experience while generating revenue](https://vetsource.com/blog/collaborative-curbside-care/): As a business, you have to make money to keep providing services to your clients and patients. You may think generating revenue with curbside care and trying to draw in clients during a pandemic is more difficult, but a good virtual care platform actually helps make it quite simple. Once your platform is up and going, use it for the following three revenue-generating features:
- [How to get the most out of your veterinary data with a performance review call](https://vetsource.com/blog/how-to-get-the-most-out-of-your-data-with-a-performance-review-call/): I was a veterinary technician and practice manager for 10+ years before coming over to the world of veterinary data at VetSuccess. I fully understand the day-to-day struggles of running a veterinary practice. I know that your time is precious and your data needs to be easy to absorb and actionable. I also know that the best way to discover insights lurking in your data is through a method of inquiry that’s wildly popular here at VetSuccess and beautifully simple. It’s known as the What? So what? Now what? method and it’s the main focus of our performance review calls.
- [Tips for increasing your veterinary hospital app downloads](https://vetsource.com/blog/tips-for-increasing-your-hospital-app-downloads/): People love apps. Want to schedule a haircut? Order groceries? Buy concert tickets? There’s an app for that, and more. Your clients appreciate any tool that makes their lives easier and more efficient, so they are sure to love your branded practice app. But, how can you spread the word, and encourage clients to use your app instead of picking up the phone, sending an email, or heading to your website? Marketing your app is key to increasing downloads and — trust me — it’s easier than persuading your clients to give their pet monthly heartworm preventive.
- [Millennial client confession: 6 things I wish my veterinary practice knew](https://vetsource.com/blog/millennial-client-confession-6-things-i-wish-my-veterinary-practice-knew/): Millennials, aka those born between 1981 and 1996, are currently the largest generation in America. When it comes to attracting and retaining millennial clients, this often misunderstood cohort presents unique challenges and opportunities for veterinary practices. Business as usual no longer flies when it comes to millennials. 
- [5 things your veterinary practice needs to deliver successful curbside and virtual care ](https://vetsource.com/blog/5-must-haves-to-provide-the-service-your-clients-want-and-the-care-your-patients-need/): Years ago, there were no veterinary-based telemedicine companies on the market. Telemedicine booths did not exist in conference exhibit halls, telemedicine articles were not in publications, and virtual care webinars were not available for easy viewing. And, many veterinarians were OK with that. But, with the advent of the novel coronavirus pandemic, telemedicine has exploded on the veterinary scene.
- [Ditch dirty money: Implementing contactless payments in your practice](https://vetsource.com/blog/ditch-dirty-money-implementing-contactless-payments-in-your-practice/): It’s time to embrace contactless payments in your practice. 
- [Make pet wellness easier for these 3 types of  veterinary clients](https://vetsource.com/blog/make-pet-wellness-easy-for-clients/): During National Pet Wellness Month, veterinary teams across the country focus on educating clients to help their pets live happier, healthier lives. And while tips for regular veterinary appointments, proper dental care, and nutrition are great, what if there was a more direct way to help clients that are having difficulty providing the care their pet needs?
- [How to use 2-way chat to reduce phone calls in your practice](https://vetsource.com/blog/how-to-use-2-way-chat-to-reduce-phone-calls-in-your-practice/): I regularly chat with Vet2Pet’s clients to get their feedback, and their great ideas are often the catalyst behind changes and upgrades our team makes to the platform. I get so many awesome ideas, that I recently decided to start recording short videos with tips that arise from my conversations with some of Vet2Pet’s most successful clients. In this video, I share tips to reduce phone calls and successfully implement 2-Way Chat in your practice. Check it out!
- [How to use Google Classroom to support your veterinary team’s online learning](https://vetsource.com/blog/is-online-learning-right-for-veterinary-hospitals/): Prior to 2020, most of us probably had never even considered creating our own online learning center. But, as we have been forced to adapt to the many changes of 2020, the concept of digital learning is no longer a question — now, it’s a much-needed solution.
- [I have the technology, now how do I use It? Implementing telemedicine in your practice](https://vetsource.com/blog/i-have-the-technology-now-how-do-i-use-it-implementing-telemedicine-in-your-practice/): When COVID-19 hit, it changed the way our veterinary teams practice medicine, treat patients, and communicate with clients, with the latter a particular challenge during these times of isolation. However, communicating and developing relationships with clients is essential, even during a pandemic. COVID-19 quickly exposed the many drawbacks of not being able to talk with clients face-to-face. Then, telemedicine, virtual care, and curbside care exploded onto the veterinary scene, and many practices jumped to acquire the newest technology that would solve all their problems in the new, socially distanced world.
- [National Veterinary Technician Week: 5 safe ways to celebrate your vet techs and nurses during the pandemic](https://vetsource.com/blog/national-veterinary-technician-week-5-safe-ways-to-celebrate-your-vet-techs-and-nurses-during-the-pandemic/): This, and many, many other reasons is why veterinary technicians, aka veterinary nurses, deserve to be honored to the fullest during National Veterinary Technician Week.
- [Allow your veterinary clients to book online to boost business](https://vetsource.com/blog/allow-your-clients-to-book-online-to-boost-business/): Do you spend your days telling clients who request a time slot on Facebook Messenger or via email to call the hospital to schedule an appointment? Or, you mention a 1:30 p.m. appointment time is available, just to have the client say they need a morning. You offer a morning option later in the week, only to have them tell you that day doesn’t work. Before you know it, you’ve spent your entire 10-hour shift discussing appointment times and still haven’t locked one in. With Vet2Pet, Facebook appointment scheduling, and specialized real-time appointment-booking software, those days are over.
- [Why you should get your practice pumped about pet insurance](https://vetsource.com/blog/get-your-practice-pumped-about-the-pet-insurance-of-today/): I love pet insurance. There, I said it. Full disclosure, I did work in pet insurance for 7 years, but even now I am still very passionate about it. I also may be a bit biased, but I learned from the best; helping cultivate this passion. I’ve experienced pet insurance at the hospital level, at the industry level, and as a pet owner, giving me a well-rounded view on the subject.  
- [7 ways to reduce phone calls in your veterinary practice](https://vetsource.com/blog/7-ways-to-reduce-phone-calls-in-your-practice/): In many veterinary practices, the phones ring off the hook before, during, and after business hours. Wouldn’t it be great to decrease the number of incoming and outgoing phone calls in your practice? Encouraging your clients to use the many features in your practice’s app will free up your phone lines and your client service representatives for the few tasks that cannot be completed through your app. Check out seven ways you can use your hospital app to reduce nonstop phone-ringing in your practice.
- [Do’s and don’ts for veterinary practices from a first-time dog owner during the pandemic](https://vetsource.com/blog/dos-and-donts-for-veterinary-practices-during-the-pandemic/): Below is a summary of each experience and my observations on potential dos and don’ts for veterinary practices during the pandemic. Veterinary practices will not be named nor were any harmed in the making of this blog post. ;) 
- [Home delivery and veterinary medicine’s new normal](https://vetsource.com/blog/home-delivery-and-the-new-normal/): We’re deeply committed to supporting veterinary practices, pet owners, and pets, while also ensuring Vetsource employees’ health and safety. As we all adjust to this new normal, remember you can reach out to our team with any questions about your Home Delivery program and how we can help support you and your clients.
- [3 surprising benefits of a veterinary home delivery program — besides revenue](https://vetsource.com/blog/3-surprising-benefits-of-a-home-delivery-program-besides-revenue/): In the increasingly crowded landscape of online shopping and home delivery, it’s no wonder veterinarians are feeling the squeeze on their bottom line. It’s more important than ever to stay competitive by offering your clients the options they’re looking for.
- [How to handle shocking behavior from stressed-out veterinary clients](https://vetsource.com/blog/how-to-handle-shocking-client-behavior-in-your-veterinary-practice/): As a practice manager, I’ve seen countless business challenges for my four-doctor practice over the past several months in response to COVID-19. I’m sure you’ve experienced much of the same. But, to me, the absolute most surprising and disappointing challenge has been client behavior.  
- [5 steps to finding sanity in the uncertainty of veterinary medicine](https://vetsource.com/blog/five-steps-to-finding-sanity-in-uncertainty/): Once upon a time, there was a world-wide pandemic, and veterinary medicine as we knew it changed. Suddenly, you were recognized as “essential.” This thing called curbside care appeared out of thin air. And, the struggle to find PPE was real. In some ways your dreams came true. Clients were banned from the building, and you could finally swear out loud (which, let’s face it, was more necessary than ever). Business was booming, because pet owners finally started paying attention to their animals. But the term “short-staffed” took on a whole new meaning, and each and every day, you questioned how you would survive this.
- [Should your practice hire a digital coordinator?](https://vetsource.com/blog/should-your-practice-have-a-digital-coordinator/): You’ve got both phone lines ringing—again—three people standing in front of you, and an unsupervised Pomeranian peeing on your leg. Pulling out all your incredible CSR skills, you ask both lines if they have an emergency, and place them on hold, while lassoing the Pomeranian with a slip lead to prevent more damage. Multitasking like only you can do, you grab heartworm prevention off the shelf for client No. 1, as you schedule an appointment for client No. 2, and secretly try to dredge up telepathic skills that would summon some backup. But, alone, you fulfill your clients’ needs, mop up your leg, and then turn back to the phone lines in a panic. 
- [How COVID-19 and Rabbit Hemorrhagic Disease changed this New York veterinary practice’s SOP](https://vetsource.com/blog/5-ways-covid-19-and-rabbit-hemorrhagic-disease-changed-practice-sop/): When COVID-19 started hitting the New York area hard, we weren’t sure how Long Island Bird and Exotics Veterinary Clinic would be affected. Would people continue to want to bring their pets in for emergency visits? What about routine appointments? 
- [How 2-way chat streamlines veterinary client communication](https://vetsource.com/blog/2-way-chat-is-where-its-at-how-chatting-measures-up-against-other-communication-methods/): Wouldn’t it be easier to lean on one communication method for most situations? Other communication forms have their specific uses, such as complex conversations, conveying a poor prognosis, or financial discussions. But, 2-Way Chat is more convenient and efficient for simple conversations. Take a look at a few examples of how 2-Way Chat streamlines client communication.
- [Which business structure is best for your veterinary practice?](https://vetsource.com/blog/which-business-structure-is-best-for-your-practice/): Veterinary practice owners commonly use four general business structures:
- [AVMA chief economist weighs in on recent findings: Veterinary ACT versus visits for revenue](https://vetsource.com/blog/veterinary-act-versus-visits-for-revenue/): I knew I would enjoy the previous VetSuccess blog post titled “New veterinary revenue model indicates visits per year have greater impact than higher ACT” when I read the first sentence:
- [5 reasons you’ll love Vet2Pet’s new virtual payment](https://vetsource.com/blog/5-reasons-youll-love-vet2pets-new-virtual-payment/): Does your normal appointment workflow include phone calls, texts, emails, videoconferencing, and online payment? Instead of asking your clients to juggle multiple communication methods, you can use a customized hospital app that will drive your clients to a centralized hub. With Vet2Pet’s all-inclusive client engagement platform, your clients will be able to navigate every part of their appointment—from scheduling to payment—in one place. Our new Virtual Payment feature means you’ll no longer need to ask for credit card numbers, send a payment link, or collect cash. Here are five reasons you’ll love our latest feature.
- [4 veterinary inventory trends to watch in 2020: Is your practice ahead of the curve?](https://vetsource.com/blog/4-veterinary-inventory-trends-to-watch-in-2020/): With all of that being said, I’ve seen several major key patterns emerge in practices all across the country. Let’s dive into four veterinary inventory trends.
- [Why asynchronous video is better than live video](https://vetsource.com/blog/why-asynchronous-video-is-better-than-live-video/): Meet asynchronous video! Imagine: Instead of rushing to the clinic in a mad panic, your client could capture the event on video from their mobile device, and shoot it over to you via your practice’s app. After a quick view, you can easily let the owner know this is a simple reverse sneeze, and a spoonful of honey (or peanut butter) should alleviate any future attacks.
- [6 ways to use Vet2Pet’s new 2-way chat feature](https://vetsource.com/blog/6-ways-to-use-vet2pets-new-2-way-chat-feature/): At Vet2Pet, we know you are busier than ever right now. I frequently talk with veterinarians who are battling with the increased demands and inefficient processes that have become side effects of curbside care. We had planned to release an in-app chat feature toward the end of 2020, but we fast-tracked its development when curbside care became the new normal. Fortunately, in addition to hearing from overworked colleagues, I am also starting to hear from veterinarians who are benefiting from Vet2Pet’s 2-Way Chat feature, and I am thankful that our new addition is helping relieve stress during this chaotic time.
- [How to approach your veterinary practice challenges with alternative thinking](https://vetsource.com/blog/approaching-veterinary-practice-challenges-with-alternative-thinking/): Unprecedented times, periods of upheaval and tumultuous change, valleys of hardship that we think will exist indefinitely —  not to start this off on such a grim note but let’s face it, these are all inevitable challenges of real life for any of us in veterinary practices.
- [Practice spotlight: Lafayette Veterinary Care Center](https://vetsource.com/blog/lafayette-veterinary-care-center/): Think veterinary apps are exclusive to daytime-only practices? Think again! Lafayette Veterinary Care Center is a 24/7 practice that has been making tremendous strides with their app for the last three years.
- [New veterinary revenue model indicates visits per year have greater impact than higher ACT](https://vetsource.com/blog/veterinary-revenue-model-visits-per-year-have-greater-impact-than-higher-act/): One of the best things about math, specifically data analysis, is its ability to tease out truth from speculation. There are a lot of schools of thought on the best way to increase veterinary revenue, with Average Client Transaction (ACT) historically reigning supreme across the industry. Well, thanks to a new statistical model, initial findings suggest that Invoices Per Patient (visits) have a greater effect on increasing Revenue Per Patient than Average Client Transaction (ACT). 
- [4 tips to increase your veterinary practice’s online appointment bookings](https://vetsource.com/blog/4-tips-to-increase-online-appointment-bookings/): Even before the pandemic, online appointment bookings were an important part of how a practice filled its schedule. Now, more than ever, online offerings are essential. One study found that 70% of pet owners preferred to book online, and an estimated 40–52% percent of veterinary appointments are booked when the practice is closed. When offering online bookings, a practice is available to take appointments 24/7, for a total of 168 hours a week. A typical practice that restricts appointment makings to business hours, however, is only available to take appointments 54 hours a week.
- [How your practice can streamline the curbside check-In process](https://vetsource.com/blog/how-your-practice-can-streamline-the-curbside-check-in-process/): COVID-19, COVID-19, COVID-19, oh how I hate — and secretly love? — you.
- [How veterinary mentoring can revitalize engagement in your practice](https://vetsource.com/blog/how-veterinary-mentoring-can-revitalize-engagement-in-your-practice/): Today most employees, especially those who work in the veterinary field, are still searching for a better balance between their mental health and their career. With the job market like it is though, employees have the luxury of choosing from many green pastures. They no longer feel forced to grovel for the plot that hasn’t been properly kempt in ages. 
- [Vetsource welcomes Vet2Pet to family of companies](https://vetsource.com/blog/vetsource-welcomes-vet2pet-to-family-of-companies/): After acquiring a majority position, we are proud to welcome Vet2Pet into the Vetsource family of companies.
- [How one CVPM is coping during COVID-19 by reaching out to the veterinary community](https://vetsource.com/blog/cvpm-opens-up-about-coping-during-covid-19/): Just a few short weeks ago, I was spending my days working on long-term exit strategy planning for my practice owner and myself about five or six years out. I was fretting about profitability, valuations, fee schedules, and all the relevant things one would normally think of. I was even making plans for my personal long-term future after my practice owner retired. Then COVID-19 became ingrained in every fiber of my life. 
- [Implementing telemedicine: 7 Lessons from a remote veterinarian](https://vetsource.com/blog/implementing-telemedicine-at-your-practice-7-lessons-from-a-remote-veterinarian/): In 2018, I moved nearly 3,000 miles from a veterinary hospital I loved. Moving was absolutely the right choice for my family, but it resulted in a hard pivot for my career. After a few months of relief work, I decided to do something crazy: I reached out to my old hospital and suggested I become their first remote veterinarian. Luckily, our hospital administrator had been dreaming about establishing a new telemedicine program. The stars aligned, and as a result, I’ve been doing dedicated telemedicine since April 2019. In that time, our telemedicine program has grown from 10 remote consults per month to more than 100, and we’ve received excellent client feedback. Here’s what I’ve learned.
- [Leaning into the new normal in veterinary medicine](https://vetsource.com/blog/the-new-normal-in-veterinary-medicine/): This new normal has been forced upon us all. It is our goal amidst this crisis to be a constant in our community. We are all in this COVID crisis together, and we should not panic. We will hold fast, remain open, and be there for our clients and our community. As our on-hold message indicates, we will remain open unless our doctor becomes ill or the government mandates a closure. Stay strong, my fellow veterinary clinics! We will get through this.
- [6 content ideas for your veterinary practice](https://vetsource.com/blog/what-the-do-i-post-now/): Kids, it's been a more than a month. The last few weeks have been some of the most stressful many of us have ever experienced. We're all adapting-—at home and at work. In my own practice, it's been a day-to-day change and rapid/forced adoption of new technologies and policies. I spent my last shift conscious not only about my distance from the tech and the client but the inevitable distraction that came when someone —anyone — so much as sniffled or cleared their throat.
- [Lessons on offering telehealth appointments during COVID-19](https://vetsource.com/blog/offering-telehealth-appointments-during-covid-19-lessons-from-the-field/): Approximately a year ago, I — an associate veterinarian at a 15-doctor practice — approached my boss about starting telemedicine (now calling it telehealth, like all the cool kids do) in our practice. He was supportive, but he wanted to be sure we did it correctly. With the help of a few colleagues, we researched companies, comparing and contrasting their various features. While my focus was on telehealth, we chose to go with a company that included telehealth, rather than one that focused exclusively on it, and now I am so happy that we did. While tech-savvy clients certainly are looking for telehealth options, I think that limiting to telehealth alone probably would have been a mistake.
- [How to drive business and stay relevant during a pandemic](https://vetsource.com/blog/how-to-drive-business-and-stay-relevant-during-a-pandemic/): We’re in the midst of a global pandemic. As an essential business, your practice is open, and you and your team are there because you all need your paychecks, and you want to be there if one of your beloved patients becomes injured or sick. This whole situation becomes even worse for your clients if they have a sick pet. It pours worry onto stress! To continue to serve your clients and patients during this time, you have implemented safety strategies, and now you are just…well, there, waiting for them to need you.
- [Caring for your veterinary team during unprecedented times](https://vetsource.com/blog/caring-for-your-team-during-unprecedented-times/): It’s no secret that veterinary teams already work in a high-stress environment, and we have all seen the effect this environment has on our teams. Add the outside stressors of a pandemic, internal worry about each staff member's family, clients with short fuses, and your staff is hustling on fumes. Now is the time to show extra care for your team members. Here are a few ways to help your staff — and yourself — during these difficult times.
- [Forward booking in the time of COVID-19: Uncertain times call for certain measures](https://vetsource.com/blog/forward-booking-in-the-time-of-covid-19/): The basic concept of forward booking is that a patient is booked for their next appointment before completing their current visit. 
- [The pandemic is here — I need to start telemedicine STAT!](https://vetsource.com/blog/the-pandemic-is-here-i-need-to-start-telemedicine-stat/): Right now, our country—and the rest of the world—is facing some scary times. As veterinarians, we are expected to serve our community and their pets with continued medical care and advice. The hottest subject in our field is Telemedicine. “What is it?” “How can I start using it?” “How do I let my clients know it’s available?” These are some questions you might be asking right now.
- [Telemedicine in a pinch (or a pandemic outbreak)](https://vetsource.com/blog/telemedicine-in-a-pinch-or-a-pandemic-outbreak/): With the rapid onset of social distancing and the disappearance of the traditional veterinary client patient relationship, you may find yourself in need of telemedicine capabilities immediately. Well lucky for you, we are nerds over here and know quite a bit about technology and we are happy to help!
- [How veterinary practices are managing during  COVID-19](https://vetsource.com/blog/what-veterinary-practices-are-doing-to-manage-covid-19/): Across the globe, we’re seeing a clear need for practices to set a COVID-19 operation plan. This isn’t business as usual and many practices are adjusting procedures and responding quickly to the shifting environment. Practices are implementing the following measures:
- [Resources your veterinary team needs during COVID-19](https://vetsource.com/blog/veterinary-resources-covid/): We know that running a successful practice is challenging even under the best circumstances. The COVID-19 pandemic is affecting our industry — our community — and it can feel overwhelming, especially in the face of rapid changes. It’s our hope that offering this list of resources will help veterinarians, practice managers, vet techs, and all veterinary professionals find the tools and information they need.
- [Paving the path to curbside veterinary visits](https://vetsource.com/blog/curbside-veterinary/): As communities continue to grapple with the Covid-19 pandemic, it’s hard to make sense of the almost daily updates and changes affecting business operations. This outbreak is causing massive fear and uncertainty as veterinarians attempt to provide continuity of care to their patients, while also trying to minimize their own exposure. If one thing’s for sure it’s this: pets will continue to need healthcare and medications refilled by their trusted veterinarian. No matter the natural disaster or health crisis, my sweet dog Myra still needs her Rimadyl. In the wake of this constantly evolving situation, a growing number of veterinary hospitals have resorted to keeping clients out of their facilities entirely. The solution? Curbside appointments and medication pickup. If you’re looking to implement this approach to patient visits at your practice, consider these steps:
- [11 tips for working from home without losing your sanity](https://vetsource.com/blog/11-tips-to-work-from-home-during-covid-19/): What does COVID-19 mean to you right now? For many, it means that schools are canceled, daycares are closed, and living rooms have replaced offices. Perhaps you’re wondering how you’re going to get anything done, how you’ll stay focused, and maybe even how you’ll stay sane. If working from home is out of your comfort zone, and you’re panicking about how to handle being at home for possibly the next month or more (especially if you have kids), check out these tips to help you effectively make it through with your sanity still intact.
- [Which telemedicine platform is right for your veterinary practice?](https://vetsource.com/blog/telemedicine-options/): Whether you love or hate technology may not matter at this point in history. Recent events are forcing veterinarians to jump off the telemedicine cliff as practices are faced with new challenges limiting in-person exams. And with the increasing pressure of social distancing balanced with the oath to help animals, veterinarians are now asking themselves “which telemedicine platform is right for my practice?”
- [Veterinary practice financial FAQs and 8 tips for managing the pandemic](https://vetsource.com/blog/covid-19-financial-focus-managing-the-pandemic/): I’m writing this post on the morning of March 19th. It is almost certain that by the time you read this, additional initiatives will be in place. Things are changing rapidly and we know the news services are struggling to make sense of information disseminated at news conferences with no written documentation to back it up. 
- [Reclaim your time and gain unique ROI by grooming staff for future veterinary practice leadership (pun intended)](https://vetsource.com/blog/grooming-staff-for-future-veterinary-practice-leadership/): Which of these scenarios resonates more with you?
- [Get the veterinary hospital COVID-19 survival guide](https://vetsource.com/blog/the-veterinary-hospital-covid-19-survival-guide/): Imagine this: It’s post-spring break, and clients are coming in to pick up their pets from boarding. While waiting for the kennel staff to bring up Fluffy to the front, the receptionist asks Mrs. Jones about her vacation.
- [How veterinary practices can fix their leaky bucket and retrieve valuable lapsing patients](https://vetsource.com/blog/how-veterinary-practices-can-retrieve-valuable-lapsing-patients/): It’s amazing how quickly a year goes by. I nearly forgot to get an inspection sticker for my car before the end of the month, my doctor reminded me that it had been 18 months since my last check-up, and I just received a second reminder to renew my dog’s license. I have every intention of completing all these annual to-dos, I simply didn’t realize it was that time again.  
- [How data normalization powers veterinary industry trendlines and benchmarks](https://vetsource.com/blog/data-normalization-how-it-powers-veterinary-industry-trendlines-and-benchmarks/): Sound familiar? No problem, something called data normalization is here to help. 
- [How to make your veterinary practice inventory work for you](https://vetsource.com/blog/how-to-make-your-inventory-work-for-you/): Ninety-five percent of veterinary practices think their inventory systems could use improvement, according to a 2018 survey from Veterinary Hospital Managers Association. If you’re reading this, chances are you also think your practice’s inventory systems could use a little work.
- [Your loyal followers: Why loyalty programs work in the veterinary industry](https://vetsource.com/blog/your-loyal-followers-why-loyalty-programs-are-working-in-the-veterinary-industry/): Do you belong to a loyalty program? Chances are that you do, especially if you are a millennial. Loyalty programs are present in most industries, spanning the gamut of retail offerings from donuts to marijuana (I live in Colorado so I know!). Why is every industry on the planet offering rewards for loyalty? Well, it’s pretty simple. The fact is that if you can engage your existing clients to visit more and spend more with your business, you will ultimately be more successful and more profitable, without having to do all of the hard work of finding new customers.
- [How veterinary professionals can break free from the dreaded national pet dental health month](https://vetsource.com/blog/veterinary-professionals-break-free-from-national-pet-dental-health-month/): Sometime in the early 2000’s, veterinary practice consultants began advising that veterinarians could increase their dental compliance and keep busy during the slowest month of the year if they offered a discount during one month… alas, the concept of “National Pet Dental Health Month” was born. 
- [3 ways to support new veterinary practice managers](https://vetsource.com/blog/3-crucial-pieces-every-new-veterinary-practice-manager-needs/): Being a new veterinary practice manager can be an extremely overwhelming experience even with the best training and preparation. So imagine if someone moved into this position without the required support and resources. Sound scary? It should, especially because this happens all the time. 
- [VSG renews valuable 12-Year partnership with Vetsource](https://vetsource.com/blog/vsg-renews-valuable-12-year-partnership-with-vetsource/): The recent renewal of Vetsource’s ongoing partnership with Veterinary Study Groups (VSG) reinforces our shared commitment to helping veterinary practices provide the best care possible to their clients’ pets.
- [Confessions of an overflowing inbox: The email etiquette article to send that one person in your practice](https://vetsource.com/blog/confessions-of-an-overflowing-inbox/): Veterinary practices have slowly but surely entered the digital age. Many are finally trading paper and faxing for electronic recordkeeping and emailing. With this shift comes increased communication with clients, vendors, coworkers, and other hospitals via email. How would you rate your email savviness and email etiquette?  
- [Inbox zero: How a simple email management technique from a guy named Merlin can decrease your anxiety](https://vetsource.com/blog/inbox-zero-email-management-technique-decrease-your-anxiety/): Emails are a necessary evil in business today, and the sheer amount that we get can take a toll on anyone. Just reading each one and determining whether the information is pertinent to you is a task in and of itself, let alone engaging and replying to them. Merlin Mann, the productivity expert with an epic name, developed Inbox Zero as a way to organize and handle email. 
- [The best of the best track client feedback: Here’s why & how to get your practice onboard](https://vetsource.com/blog/track-client-feedback/): Having this qualitative (experience-based) data helps tell the full story behind your numbers, metrics, and KPIs. Client feedback can help you answer some tough questions, such as: 
- [Financial fitness: Manage your veterinary practice for profitability with good financial hygiene](https://vetsource.com/blog/financial-fitness-manage-your-veterinary-practice/): If you’re scratching your head, fear not. We’ll dive into each of these to help increase your financial fitness. 
- [Vet tech week: Top 5 creative ways to honor your technicians](https://vetsource.com/blog/vet-tech-week-honor-your-technicians/): They’re on their feet all day, dodging fecal matter, filling meds, placing catheters, and just about breaking their backs lifting dogs. Meanwhile, there’s no end to the amount of love, care, and support they provide pets. This is why fathers get a day, but vet techs get a whole week. Just kidding dads, but truly, veterinary technicians aka veterinary nurses deserve being honored to the fullest during National Vet Tech Week.
- [The ideal veterinary staffing ratio boils down to this one key concept: Trust](https://vetsource.com/blog/ideal-veterinary-staffing-ratio/): Every staff member plays a critical role in hospital success, from kennel attendants to veterinarians. Considering that staffing costs are one of a hospital’s largest expenses, practice managers and owners need to make sure employees are being properly utilized - hence the quest for the ideal veterinary staffing ratio. 
- [Are you flirting with fraud? Check yourself with the top 5 financial tips from a forensic accounting perspective](https://vetsource.com/blog/are-you-flirting-with-fraud/): Ready for some hard truth? According to an American Animal Hospital Association survey, 86% of employees had stolen from their veterinary clinic. While theft is a blatantly clear form of fraud, not all fraud is that obvious. You might be flirting with fraud right now and not even know it. 
- [Here’s why team wellbeing should be your new KPI (yes, you can measure it!) – Q&A interview plus case study](https://vetsource.com/blog/heres-why-team-wellbeing-should-be-your-new-kpi/): Modern-day KPIs or key performance indicators have been widely used in business since the early 1900s. While the veterinary industry is no stranger to the standard KPIs like revenue and patient visits, it’s likely missing one of the most important KPIs: team wellbeing.
- [Loyalty programs: What Starbucks can teach the veterinary industry – Grab your coffee and read on](https://vetsource.com/blog/loyalty-programs-what-starbucks-can-teach-the-veterinary-industry/): Here are a few examples of loyalty programs:  
- [7 ways to absolutely crush your client acquisition goals without draining your time or money](https://vetsource.com/blog/crush-your-client-acquisition-goals/): You’re never too busy for more clients, right? That’s awesome if your practice is at capacity, but for most of us, we’re always searching for ways to grow our business through client acquisition.
- [Carrying staff balances: When employees take it too far and what you can do about it](https://vetsource.com/blog/carrying-staff-balances/): However, most veterinary hospitals give staff members an extremely generous discount on goods and services and allow carrying staff balances. If a staff member accrues a balance of unpaid goods and services on their account and does not pay it off for months or years, what does that tell us about how the staff member values our services? 
- [Missing charges: How to stop the silent killer of revenue, client experience, and patient care](https://vetsource.com/blog/missing-charges/): Unless you have a foolproof system in place, there is a good chance your practice is missing charges on a daily basis. 
- [Veterinarian shortage: 6 creative ways to hire and retain rockstar veterinarians even during the drought](https://vetsource.com/blog/veterinarian-shortage/): Gone are the days where resumes and applications are flooding in for our Veterinarian job openings. We are in the midst of an Associate Veterinarian shortage in the US.
- [Here’s how and why we used our secret sauce to make AAHA/VMG Chart of Accounts adoption easier](https://vetsource.com/blog/aaha-vmg-chart-of-accounts-adoption/): AAHA and VMG have teamed up to devise a well-defined codification for transactions and revenue, the AAHA/VMG Chart of Accounts. This is a documented process for classifying revenue, expense, and balance sheet accounts in small animal veterinary practices.
- [Clients crave community: Here’s how to foster an awesome online community your clients deserve](https://vetsource.com/blog/clients-crave-community/): With the responsibility of attracting customers and turning them into long term clients, we all have to wear the marketing hat from time to time. The easiest (and most rewarding) way to do this is by building strong relationships with clients so that they feel part of a greater community or tribe.
- [3 surprising benefits of a veterinary home delivery program (besides revenue) that’ll make your day and your client’s too](https://vetsource.com/blog/veterinary-home-delivery-program/): A home delivery program allows your clients to receive quality medications, food, and health care products shipped right to their front doors.
- [Game of Thrones – Veterinary practice edition: What to do when your office culture feels more like an epic power struggle](https://vetsource.com/blog/game-of-thrones-veterinary-practice-edition/): To be alive in 2019 means you’ve at least heard of the hit tv show Game of Thrones on HBO. The highly-anticipated series finale recently aired on May 19th, 2019.
- [Lapsing clients mystery: Can you figure out why this South Carolina practice was losing hundreds of clients?](https://vetsource.com/blog/lapsing-clients-mystery/): Detective Keystone reporting for duty on the case of the lapsing clients.
- [4 leadership archetypes: Why negative data gets your boss in a tizzy and what you can do about it](https://vetsource.com/blog/4-leadership-archetypes/): Do you know what your owner’s leadership archetype is? Read on to find out.
- [Growth planning: See the clever way one practice achieved a 22% growth in active canine patients in 12 months](https://vetsource.com/blog/growth-planning/): It began with some shake-ups on the team. This resulted in a wave of hiring and training—a time-consuming albeit important task. The changes were all positive and the practice started out the year in high spirits and enthusiasm, ready to tackle their growth planning goals.
- [Does training new employees feel like a burden? Are you setting new team members up to fail? Consider phase training](https://vetsource.com/blog/consider-phase-training/): Several years ago, I was at a local conference and had an in-depth discussion about training techniques with another practice manager. She had switched to phase training the year before and had nothing but positive feedback.
- [Managing millennials takes heart: 8 leadership rules from Olympic gold medalist Abby Wambach’s new book “Wolfpack”](https://vetsource.com/blog/managing-millennials-takes-heart/): Since this unique generation is often deeply misunderstood, managing millennials can present challenges to even the most seasoned professional.
- [Which of these 4 types of communication styles do you use in the workplace?](https://vetsource.com/blog/4-types-of-communication-styles/): Flow Chart from: https://www.lucidchart.com/blog/types-of-communication-styles authored by Shannon Williams
- [Why compliance is a 5-letter word—and how it tells the story of how well your practice is doing at protecting patients](https://vetsource.com/blog/compliance-is-a-5-letter-word/): We hear the word ‘compliance’ all the time; we’ve been hearing it for thirty years. In fact, we hear it so much it often becomes just a bit of white noise.
- [An empowered team is a happy team: Utilizing empowerment to build a great culture](https://vetsource.com/blog/an-empowered-team-is-a-happy-team-utilizing-empowerment-to-build-a-great-culture/): Culture and leadership are now common words used in veterinary management literature. Many articles state how important these are, but what else contributes to building a positive culture besides leadership? If culture is defined as shared values and working towards a common goal, shouldn’t the rest of the team be involved in building the culture? Or does the responsibility lie exclusively with leadership to form a great culture? Could great leadership combined with empowerment be the key?
- [Is a loyalty program right for your veterinary practice? How 5% of your clients can generate an additional $100,000 in revenue](https://vetsource.com/blog/is-a-loyalty-program-right-for-your-veterinary-practice/): Loyalty programs are all the talk these days. You don’t have to look very far to find a business with a loyalty program. Coffee shops were among the first to discover the value of a loyalty program for client retention but now all sorts of businesses have jumped on the band wagon, including online retailers, airlines, and even human healthcare. And the question arises, should you be offering a loyalty program in your veterinary practice? Here is an overview to help you decide.
- [Let’s look at the veterinary data ecosystem: How it works, who’s who, and how your practice data is being used by data partners](https://vetsource.com/blog/data-in-the-veterinary-industry/): There’s a lot of talk again in our industry about the uses of veterinary data. I’ve spent many many hours on this topic over the last eight years and a disproportionate number of them over the last several weeks. I’d like to share my framework for understanding the use of data in our industry.
- [How to choose the right KPIs – Gathering the right information, making decisions, and solving problems all depend on asking the right questions](https://vetsource.com/blog/how-to-choose-the-right-kpis/): When I ask someone how their practice is performing and which metrics they look at regularly to assess their performance, I typically hear the same set of KPIs. Revenue, new clients, ACT, active clients, percentage of revenue toward cost of goods, and percentage of revenue toward labor, to name just a few.
- [The power of getting team buy-in – A path toward boosting productivity, profitability and staff loyalty](https://vetsource.com/blog/the-power-of-getting-team-buy-in/): I’ve blogged in the past about the value of team buy-in. I’ve witnessed first-hand, in both my own hospitals and those of clients, the positive impact a “bought-in” team has on medicine, culture, client experience and profitability.
- [Why every impression really matters. The high stakes to not providing good customer service](https://vetsource.com/blog/why-every-impression-really-matters/): How about when a first impression influences whether a customer decides to return or go elsewhere? Or when it affects your bottom line because your business receives a negative review? I’d say those are pretty significant, business-altering first impression scenarios. First impressions, and ongoing impressions clients have when dealing with your practice, all contribute to how they rank your customer service.
- [Developing and retaining the ‘A’ team! Reducing high staff turnover starts with you…The GREAT LEADER!](https://vetsource.com/blog/reducing-high-staff-turnover-starts-with-you/): Staff retention is a hot topic for practice managers and owners. “We have such high staff turnover” I frequently hear. I have even heard “employee turnover is very common in the veterinary industry…” When these types of comments are made, the first place I turn to make corrections is leadership. It all starts with you—the great leader—and the culture that you develop, nurture and grow. You see, people quit their ‘boss’, not their ‘career’.
- [Case study: How improving parasiticide compliance by just 8% helped this practice generate an additional $122,000 in annual revenue](https://vetsource.com/blog/case-study-improving-parasiticide-compliance/): It’s easy to be disappointed after working hard over the course of a year, only to look at a report and feel like the numbers just aren’t as good as you thought they’d be after putting in all that effort. But we can’t just take a cursory glance and be dismissive of subtle changes. Your changes have to start somewhere, and once the momentum begins, we can look forward to larger rewards over time. I’d like to share a story about a client practice of mine who was struggling with improving parasiticide compliance for decades. What happened demonstrates really well how moving the needle even slightly can make a big difference.
- [Effective staff management: Using a creative meeting format that makes your whole team more productive, inspired and engaged](https://vetsource.com/blog/effective-staff-management/): Effective staff management can be a little daunting at times. Let’s face it, the term is often associated with negative situations like HR issues, coworker conflict and a myriad of other unpleasant discussions and concerns.
- [Dentists do it, so can veterinarians! The hows and whys of forward-booking your veterinary patient appointments](https://vetsource.com/blog/forward-booking-your-veterinary-patient-appointments/): You’re sitting in the chair, with those pearly whites and a toothbrush in hand. Before you even get out of the seat, what does your dental hygienist do? They hand you a little card with your next dental appointment. It’s not an option, it’s a standard. Facing the same challenges that we do in the veterinary industry, dentists have become known for their amazing forward-booking skills. How do they do it?
- [Why and how to constantly maximize the potential of your existing, active patients](https://vetsource.com/blog/maximize-the-potential-of-your-existing-active-patients/): Fact: Acquiring new patients is much harder than retaining existing ones. So why is it that so many practices are letting existing patient relationships lapse? That’s a big question, and while there’s certainly a big answer, I’d like to focus on just one contributing factor for now: active patient count.
- [How making your practice cat-friendly will improve your patient and client experience, bonding rate and your bottom line!](https://vetsource.com/blog/how-making-your-practice-cat-friendly-will-improve-your-patient-and-client-experience/): The number one reason why people don’t bring their cat to the vet is because their cat doesn’t like it. The number one reason that people do bring their cat to the vet is because they are sick. We all know that once a cat begins to show signs of illness, it is possible that the cat has been sick for some time. To encourage our clients to bring their feline friends to visit more regularly and ensure our practice is more cat-friendly, we have begun to implement Fear Free tactics, especially for cats.
- [One woman’s journey: Taking a year to reflect, rethink and discover her authentic self, helped her craft a life of purpose and deeper love](https://vetsource.com/blog/one-womans-journey-taking-a-year-to-reflect-rethink-discover/): It’s been 18 months since I quit and people often ask me for advice.  And while it feels like it may kill you, it can actually save you, this whole selfish thing… because if you aren’t displaying the characteristics of your true self, if you aren’t near to your authentic self, and if you don’t belong to your actual self, then what’s the point?
- [Convert more veterinary phone shoppers to new clients: How to track, evaluate and harness insights gained from the data](https://vetsource.com/blog/convert-more-veterinary-phone-shoppers-to-new-clients/): When it comes to veterinary phone shoppers, there are two areas that many practices are not actively evaluating—where their phone shoppers are coming from and how effectively their team handles them. These questions can be tough to tackle for two different reasons, which I’ll get into below. But more importantly, why is it important to track your sources for phone shoppers? Is it worthy of spending your valuable time on? And with so many other things to focus on with staff, is evaluating their success with phone shoppers a priority? Based on my personal experience, let me tell you this—if you’re looking to grow your practice and gain new clients, answering these two questions is definitely a very good use of your time on an ongoing basis.
- [Solid veterinary practice advice: Most popular blogs of 2018](https://vetsource.com/blog/most-popular-blogs-of-2018/): Well it’s that time of year again. As we close out 2018 and look forward to ringing in another new year, we thought we’d pause a little to reflect on all the awesome content that the By the Numbers blog by VetSuccess has turned out! We welcomed some new authors and tackled several topics of great interest to our veterinary community. I’d like to take a moment to thank all the authors on the By the Numbers blog. You’ve made some amazing, informative, thought-provoking contributions and thanks to you, our readership continues to grow. In fact, we’ve seen a whopping 143% increase in blog pageviews 2018 vs. 2017!
- [Effective inventory management – Discover the secrets to marking up your parasiticide inventory for maximum profitability](https://vetsource.com/blog/effective-inventory-management-for-maximum-profitability/): My first swim into the deep end of the management pool was as an inventory manager. Over the years I keep coming back to the principles of effective inventory management again and again. As the second highest expense in a veterinary practice, having a solid knowledge of how to manage inventory is critical to a veterinary practice’s success.
- [Vetsource Teams Up with LifeLearn to Improve Pet Owner Experience](https://vetsource.com/blog/vetsource-teams-up-with-lifelearn-to-improve-pet-owner-experience/): We’ve partnered with LifeLearn Animal Health to offer a seamless integration between our Home Delivery e-commerce platform and LifeLearn’s WebDVM custom veterinary websites!
- [Performance reviews done right: The gift that keeps on giving](https://vetsource.com/blog/performance-reviews-done-right/): Year-end inventory counts. Annual budgeting. Performance reviews.
- [Why you should try open-book management starting today, for the financial health of your practice](https://vetsource.com/blog/why-you-should-try-open-book-management-starting-today/): Open-book management is certainly not a new concept. In fact, it has been discussed since the nineties, but there are still many veterinary practice owners that are either not familiar with the term or extremely resistant to the idea. While it may sound a little “too open” to some people, there are actually some pretty great benefits to practicing this model that shouldn’t be ignored.
- [A recovery program for the discounting habit: Use your head, not your heart, when it comes to discounting veterinary fees](https://vetsource.com/blog/recovery-program-for-the-discounting-habit/): Veterinarians often tell me “I don’t believe in discounting at my practice.” I usually chuckle a little because every veterinarian I have ever known discounts. And, to be clear, not all discounting is bad. Discounts that drive new business or attract a new lifetime client, such as a free exam for a new puppy, are strategic and business builders. That’s not the type of discounting we are going to talk about in this article. We are going to explore the dark side of discounting veterinary fees — the side fueled by guilt and fear. The reality is that discounting is costing us much more than we realize.
- [How to conduct a strong, successful millennial job interview (And hire the right candidate)](https://vetsource.com/blog/how-to-conduct-a-strong-successful-millennial-job-interview/): There are a growing number of millennials entering the workforce. So, when hiring it is important to understand what the ins and outs of the interview process with a millennial candidate should look like. A different approach is called for than when interviewing older generations. From preparing candidates for the interview, to “de-coding” the millennial mindset and being prepared for what they want to know from you, this post will help you be more successful the next time you are hiring. Here’s what you need to know in order to conduct a positive millennial job interview:
- [VetSuccess founder interviewed by NAVC Spark following VetPartners Hot Rocks Presentations](https://vetsource.com/blog/vetsuccess-founder-interviewed-by-navc-spark/): Watch as our fearless leader Martin Traub-Werner is interviewed by NAVC Spark following his presentation at the VetPartners mid-year meetings. Martin revealed the results of a groundbreaking VetSuccess study at the VetPartners Hot Rocks presentations, which showcase the hottest ideas and trends and the best innovations and tools.
- [Looking out for number one! Achieve mental well-being by practicing self-care](https://vetsource.com/blog/achieve-mental-well-being-by-practicing-self-care/): As practice managers, we constantly read articles about how to take better care of our staff, how to communicate more successfully with millennials and how to create a great working relationship with your practice owner. This article is all about you— the busy practice manager. Let’s focus on how to practice self-care to ensure your mental well-being.
- [Tips and tricks for getting the most from your Lapsing Patients Detail Report](https://vetsource.com/blog/tips-and-tricks-for-getting-the-most-from-your-lapsing-patients-detail-report/): When you look at your Lapsing Patients detail report each month do you feel so overwhelmed with all the great information included that you don’t know where to start? If so, you are not alone! This report is an appendix to the Practice Overview Report and is an absolutely amazing tool for improving patient care. I worked at VetSuccess as the Practice Success Coach (full disclosure, I am now the Director of Operations at Vet2Pet) and this was one of my favorite reports to work with practices on because it is so useful.
- [Is your practice truly growing? The number of new clients won’t tell you the whole story (Are you looking at your active patients?)](https://vetsource.com/blog/is-your-practice-truly-growing/): One of the most important KPIs you should be tracking in your practice is the “net change in active patients” metric. It is a performance measurement that is not readily available in your practice management software, yet it is arguably one of the most insightful.
- [10 tips for making awesome clients feel like VIPs](https://vetsource.com/blog/10-tips-for-making-awesome-clients-feel-like-vips/): I’ve been a veterinarian now for 22 years and what I have learned is that not every client is equal. There are so many awesome clients — they are kind, empathetic, aware of medical limitations and the fact that veterinarians don’t possess a crystal ball. Other clients though are “awesome-challenged”—they may have unrealistic expectations for whatever reason. And the more time I spend spinning my wheels with “awesome-challenged” clients, the less rewarding my day is as a veterinarian committed to helping every patient in my path. At the beginning of my career I based the definition of a “good day” on how many animals I saved. While that is obviously important, I now realize that doesn’t contribute to a good day as much as working with awesome clients who “get it”.
- [Cultivating a consistent and memorable client experience in your practice](https://vetsource.com/blog/cultivating-a-consistent-and-memorable-client-experience-in-your-practice/): So, where exactly does cultivating a memorable client experience fit into these tasks?
- [How to use key performance indicators to boost bottom line and provide exceptional patient care](https://vetsource.com/blog/how-to-use-key-performance-indicators-to-boost-bottom-line-and-provide-exceptional-patient-care/): Measuring your practice’s success in terms of revenue, compliance and return on investment are just a few areas that indicate how your practice is performing. In order to move forward, you not only need to know where you want to go, but where you are now. This enables you to create a plan that includes stepping-stones from your practice’s current situation to the goals you have set. These key performance indicators are stepping-stones to creating the smaller strategic goals and plans that will help you meet your practice’s long-term plans for practice growth and market dominance.
- [A survival guide to ghosting and catfishing (Hint: Not in the dating world)](https://vetsource.com/blog/survival-guide-to-ghosting-and-catfishing/): Have you been ghosted? Or catfished? As the title indicates, I am not talking about the dating scene – I am referring to our hiring processes! In case you aren’t familiar with these terms, ghosting is a lack of response after an attempt at communication – you can view the Oxford definition here. Catfishing is pretending to be something that you are not, and here’s the definition for that term. At my own clinic, I have noticed that a large percentage of candidates who schedule interviews are no-shows, and of those that do show, many seem to have a penchant for inflating their skill sets. I am being both ghosted and catfished, and this can and does happen at any point in the hiring process.
- [Outstanding customer service: What lies behind a smiling face at a successful clinic?](https://vetsource.com/blog/outstanding-customer-service-what-lies-behind-a-smiling-face-at-a-successful-clinic/): Anyone can tell you what the basics of outstanding customer service are. A smiling face, positive attitude, friendly personality, and a helpful approach all contribute to a good customer experience. If I say “outstanding customer service” you may picture a smiling, welcoming receptionist, just itching to help your clients. While these characteristics are all very important, possessing them is a minimum requirement for any team member, regardless of whether they are in a customer service position or not. So, if it is expected that all employees already have these perceived “outstanding customer service” traits ingrained, what is it that we should focus on to really make a difference in the overall quality of customer service we provide?
- [Vetsource Adds VetSuccess, Envisioning Greater Software Solutions](https://vetsource.com/blog/vetsource-adds-vetsuccess-envisioning-greater-software-solutions/): PORTLAND, ORE. SEPTEMBER 07, 2018
- [How to support your team’s success with standard operating procedures](https://vetsource.com/blog/how-to-support-your-teams-success-with-standard-operating-procedures/): Three things well-managed practices typically have in common are organized teams, distinct team leaders with defined responsibilities, and Standard Operating Procedures (SOPs). There are endless benefits to creating Standard Operating Procedures for your veterinary practice! Unique to each clinic, SOPs are vital to patient care and safety. Not only do SOPs streamline training, but they act as established, reliable tools readily available to address system errors. It’s important that they can be edited and updated quickly, as needed.
- [Do you know what your veterinary pricing practices are costing you?](https://vetsource.com/blog/do-you-know-what-your-veterinary-pricing-practices-are-costing-you/): Our industry has a problem. This became abundantly clear to me when I attended the VHMA Critical Issues Summit on Pricing in Chicago earlier this month. The summit began with a presentation from Dr. Karen Felsted of PantheraT Consulting who set the stage for the conversation to follow. Presenting data from both the Veterinary Hospital Managers Association (VHMA) and the American Veterinary Medical Association (AVMA), Dr. Felstad raised a number of concerns related to the recent history of veterinary pricing practices in the profession.
- [5 keys to success when developing a wellness plan](https://vetsource.com/blog/5-keys-to-success-when-developing-a-wellness-plan/): In a previous post, I shed some light on how to know if your practice needs a Wellness Plan. Say you’ve determined that your clients need one. What’s next? Developing a Wellness Plan for your practice can feel daunting, but it’s actually not as hard as it may seem.
- [Read your way to excellent practice leadership](https://vetsource.com/blog/read-your-way-to-excellent-practice-leadership/): President Harry Truman once said: “Not all readers are leaders, but all leaders are readers.” This truism doesn’t just apply to presidents, Fortune 500 CEOs, and other influencers -- it applies to veterinary professionals, too. If you want to demonstrate excellent practice leadership, you need to make time to read. It’s that simple.
- [How a great veterinary receptionist can support your success](https://vetsource.com/blog/how-a-great-veterinary-receptionist-can-support-your-success/): If you’ve ever spent more than five minutes in a veterinary practice, you’ll know that the veterinary receptionist has one of the hardest jobs out there. I would rather spay 10 fat labs than spend one day working at the front desk.
- [How medical ratios support best medicine – Every time](https://vetsource.com/blog/how-medical-ratios-support-best-medicine-every-time/): We hear a lot about the importance of practicing “best medicine.” Conceptually, many of us would agree that practicing best medicine is, in fact, best. Even so, the question lingers, how do we do it in the real world and how do we measure it?
- [How to know if your practice needs a veterinary wellness plan](https://vetsource.com/blog/how-to-know-if-your-practice-needs-a-veterinary-wellness-plan/): Veterinary Wellness Plans or “Preventative Care Plans” are becoming more and more popular in our profession. If yours is a practice scrambling to figure out how to get a Veterinary Wellness Plan in place – or if you even should – consider this question:
- [4 ways a standard of care can benefit your practice](https://vetsource.com/blog/4-ways-a-standard-of-care-can-benefit-your-practice/): Can a Standard of Care improve nearly EVERYTHING in your practice? Well, it may not fix that worn-out floor in your treatment room, but I believe Standards of Care can address a number of important management issues in veterinary practices. Let’s look at a few of them:
- [Employee recognition – How to show your employees you care](https://vetsource.com/blog/employee-recognition-how-to-show-your-employees-you-care/): Employee recognition can have a large and positive impact on employee retention. Finding ways to recognize the hard work of your employees doesn’t have to be difficult, complicated or time-consuming.
- [How to use process flowcharts for an excellent client experience](https://vetsource.com/blog/how-to-use-process-flowcharts-for-an-excellent-client-experience/): Do you use process flowcharts in your practice? If not, this one’s for you!
- [What’s your active patient count and why you need to know](https://vetsource.com/blog/whats-your-active-patient-count-and-why-you-need-to-know/): Have you looked at your ‘reengaged’ and ‘lapsed’ patients – in other words, your active patient count? You may be experiencing new patients and fewer ‘deactivations,’ but you may not actually be growing. Take a look – it’s important.
- [6 reasons why working with data can be hard](https://vetsource.com/blog/6-reasons-why-working-with-data-can-be-hard/): Within the veterinary industry, there’s a lot of talk about practice data and a number of misconceptions as well. I’d like to share some thoughts on the complexity of managing and understanding data in our industry.
- [5 simple sales tips for client-phobic millennials](https://vetsource.com/blog/5-simple-sales-tips-for-client-phobic-millennials/): Perhaps, like me, you are a millennial who is introverted and gets nervous when speaking to clients. If so, it can be especially difficult when you are required to sell them products and services. Or perhaps you are more extroverted and having conversations with clients comes naturally to you. Regardless of your personality type, selling products and services at your veterinary hospital can sometimes be difficult. This could be because you fear the client is price-sensitive because they are curious about a product you don’t have experience with or anything in between. However, taking on more of a sales role does not need to be scary! Below are (Note: if you’re a practice manager or owner who manages millennial team members; you’ll want to read on)
- [Comparing and understanding veterinary practice reports](https://vetsource.com/blog/comparing-veterinary-practice-reports-a-gentle-word-of-caution/): When it comes to understanding how well your veterinary practice is doing, the more data you can feast your eyes on, the better. That said, it’s important that you not only look at the numbers in your reports, but also the specifics of what exactly they are measuring.
- [How to conduct engagement surveys to reduce unwanted turnover (Part 2 of 2)](https://vetsource.com/blog/how-to-conduct-engagement-surveys-to-reduce-unwanted-turnover-part-2-of-2/): As the title suggests, this is the second post in a two-part series about engagement surveys. Engagement surveys can help you understand how your employees feel about your practice and just how committed they are to your success. In part one, I shared eight best practices to help ensure your success. Please be sure to check out that post if you haven’t done so already.
- [Understanding the data visualization of your practice data](https://vetsource.com/blog/the-brains-science-and-venn-dilemma-behind-your-practice-data/): Bless the University of North Carolina Charlotte. They have an entire department called The Charlotte Visualization Center in their college of computing and informatics that offers a doctoral program in computer science visualizations.
- [How to conduct engagement surveys to reduce unwanted turnover (Part 1 of 2)](https://vetsource.com/blog/how-to-conduct-engagement-surveys-to-reduce-unwanted-turnover/): I’d like to revisit a topic I touched on in my March 22nd post -- the high cost of staff turnover. In this post, I explained that replacing staff members is an expensive and labor-intensive proposition that can cost anywhere between 16% and 21% of a given team member’s annual wage.1
- [How important is your veterinary practice website? (Spoiler alert: VERY!)](https://vetsource.com/blog/how-important-is-your-veterinary-practice-website-spoiler-alert-very/): Your website is one of the most important branding tools you have. It’s not a nice-to-have but a must-have that warrants as much consideration as other aspects of your business. With that in mind, I asked Cassandra Parsons of website design firm ViziSites for key website must-haves beyond the obvious hours and location. Here’s what I took away from our chat:
- [Unlock the power of your data with a focus on five key indicators](https://vetsource.com/blog/unlock-the-power-of-your-data-with-a-focus-on-five-key-indicators/): — it’s a buzzword in the corporate world these days, veterinary medicine included. Especially with the increasing corporatization of the veterinary profession, it is imperative that practices learn about data management, data review, and data response.
- [Elevate your level of care: Tips for getting your team on board with compliance metrics](https://vetsource.com/blog/elevate-level-care-tips-getting-team-board-compliance-metrics/): I recently spoke with a veterinarian practice owner who was lamenting that he had a clear vision for his hospital but felt like he was going it alone. He felt that the staff did not understand the compliance metrics of the hospital and therefore were not involved in the childhood development of the hospital as it ventured on its road to maturity. The team preached best medicine and client education but lacked a grasp on what that actually looked like and how to objectively measure it. As my colleague and I brainstormed strategies to overcome this hurdle, we agreed that we first had to define the compliance metrics that mattered to us. I’ve seen too many hospitals chase trendy metrics without putting them in context. To avoid this dead end and get your staff on board with compliance metrics, consider the following five-step process.
- [Axe throwing and the value of building strong workplace teams](https://vetsource.com/blog/axe-throwing-and-the-value-of-building-strong-workplace-teams/): While many of us think of sports when asked this question, we should also consider the value of workplace teams. The team that helped deliver my daughter was exceptional. The team at our favorite restaurant runs like a well-oiled machine. And the team at my eye doctor’s office is so good, I refuse to find another office closer to home.
- [How to use stay interviews to reduce unwanted turnover](https://vetsource.com/blog/how-to-use-stay-interviews-to-reduce-unwanted-turnover/): While exit interviews are certainly helpful, authors Beverly Kaye and Sharon Jordan-Evans suggest that we should be asking these same questions in the form of stay interviews long before team members have decided to seek employment elsewhere. These interviews provide insight into why team members choose to stay at your practice and why they might consider leaving.
- [Why continuing education is a smart move for your vet practice](https://vetsource.com/blog/why-continuing-education-is-a-smart-move-for-your-vet-practice/): Since returning from this year’s VMX in Orlando, my mind has been racing with the many exciting takeaways I’ve been wanting to share! While I was at the event, I posted a comment on my personal Facebook page about how much these conferences ignite me. I always come back with a renewed passion for our industry and for my clinic, as well as endless ideas, hints and tips to enable me to work smarter, not harder.
- [Fifty shades of fees: Pricing products and services in your veterinary practice](https://vetsource.com/blog/fifty-shades-of-fees-pricing-products-and-services-in-your-veterinary-practice/): Knowing the true cost of a product or service helps veterinary practices with pricing decisions, as do published resources like the Well-Managed Practice Benchmarks Study and the AAHA Fee Reference. In case you still find yourself on the fence about when to raise fees, which fees to increase and by how much, here are a few ways you can use quarterly fee reviews, frequently used fee codes and fee consulting services to your advantage.
- [5 ways to promote a healthier culture at your veterinary practice – And why](https://vetsource.com/blog/promote-a-healthier-veterinary-practice-culture/): In my last post, How to Define and Create a Great Work Culture in Your Veterinary Practice, I explored mission statements, core values and other organizational factors that can help you create the culture you want. Now, it’s time to get personal and take a look at how staffing and culture go hand in hand.
- [3 ways to get more out of your veterinary practice’s loyalty program](https://vetsource.com/blog/how-to-get-more-out-of-your-veterinary-practices-loyalty-program/): You’ve got your loyalty program in place and your clients are loving it. Now it's time to leverage your program to drive revenue and increase compliance. Here are a few ways to do that.
- [5 reasons every veterinary practice should collect email addresses](https://vetsource.com/blog/email-address-collection-how-to-improve-the-efficiency-of-your-veterinary-practice/): As a practice manager, you always have a long list of tasks and initiatives fighting for your attention. One tool you can use when prioritizing was invented by Gary Keller and introduced in his book, The ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results.
- [Understanding the benefits of a loyalty program](https://vetsource.com/blog/why-a-loyalty-program-is-not-a-discount-program/): One of the common objections veterinary practices seem to have about implementing a loyalty program is that they don’t like to discount their services. But here’s the thing: a loyalty program is not a discount program. In fact, if you are strategic about your program, you will actually prevent discounting.
- [How to define and create a great work culture in your veterinary practice](https://vetsource.com/blog/how-to-create-a-great-work-culture-in-your-veterinary-practice/): Workplace culture is the essence of your business. It’s what makes your veterinary practice unique and is the culmination of your business's values, traditions, and beliefs. It's something that can be defined and built upon — or left to run wild. It can keep and attract talent or chase it away. It can even help your business grow.
- [Five tips for a successful loyalty program](https://vetsource.com/blog/five-fundamental-factors-of-a-successful-loyalty-program/): If you read "Why your veterinary practice needs a loyalty program,", hopefully you were inspired to think about how one could benefit your practice. But before you jump into creating your rewards program, consider the five fundamental factors of success.
- [Why your veterinary practice needs a loyalty program](https://vetsource.com/blog/veterinary-practice-needs-loyalty-program/): I was a practice manager at a busy four-doctor practice when we first launched a loyalty program. It was 2011 and we were treading uncharted waters. No one had ever done anything like this in our industry before and we had no idea if it would work.
- [How to measure your veterinary practice’s success with a simple calculation](https://vetsource.com/blog/how-to-measure-your-veterinary-practices-success-with-a-simple-calculation/): In "One of the most important numbers when measuring veterinary practice success," we used an analogy to explain that "net change in active patients" is like your bank balance — with a balance on the first day of the month, deposits and withdrawals, and a balance on the last day of the month. The difference between the last day and first day is your net change.
- [One of the most important numbers when measuring veterinary practice success](https://vetsource.com/blog/measuring-veterinary-practice-success/): The analogy works for veterinary data. You might say, “If I can pay attention to only one number in my veterinary practice, what should it be?” Picking just one number — like trying to fly a plane by focusing on one important thing — is virtually impossible. But there is a candidate for one of the most important numbers: net change in active patients.
- [Boost your veterinary practice with positive online reviews](https://vetsource.com/blog/veterinary-practice-positive-online-reviews/): If you’re running a promotion like this, be sure to talk to your staff about the importance of outstanding service. Remember, you want positive online reviews. If clients have to wait until your receptionist finishes scrolling through her Instagram feed before looking up to greet them, they’re not likely to leave you a 5-star review.
- [5 simple steps to get your veterinary practice started on social media](https://vetsource.com/blog/5-simple-social-media-steps-help-promote-veterinary-practice/): Sure, you have a website, but what are you doing to drive clients there? You may feature your latest promotion or innovative service offering on your site, but if you don’t direct traffic to it, your clients will be none the wiser. Enter social media.
- [Delegate with ease — 3 steps to lighten the load of veterinary practice managers](https://vetsource.com/blog/lighten-your-workload-delegate-effectively/): In a previous article, Simplify your workload: 4 practical steps for veterinary practice managers, we shared four steps to achieve a more manageable workload. One of the steps is to use the Eisenhower Matrix, a tool that enables you to divide tasks and responsibilities into four quadrants: what to do now, what to schedule, what to delegate or automate, and what to delete.
- [Simplify your workload: 4 practical steps for veterinary practice managers](https://vetsource.com/blog/practice-managers-workload/): Veterinary practice managers keep the wheels of the practice turning. From recruiting, staff training, and payroll administration to inventory control, budgeting, and everything in between, it's an all-encompassing role.
- [15+ tips for improving the client experience in your veterinary practice](https://vetsource.com/blog/improving-client-experience/): Looking for ways to enhance the client experience at your veterinary practice? Take a look at a few simple ways to make it better and more effective for both your clients and your staff.
- [Pennsylvania veterinary practice reaps the rewards from using their data](https://vetsource.com/blog/puts-veterinary-practice-data-to-use-rewards/): In September 2016, Erica Brown became West Chester Veterinary Medical Center's compliance officer. One of her first tasks was to sign up for Vetsource's Practice Overview Report to evaluate compliance data. The report showed her that the practice had a 27% lapsed-client rate. Within just six months, the practice got that down to 9%. How did they do it?
- [Should your veterinary practice be cat-friendly certified?](https://vetsource.com/blog/certified-cat-friendly-practice/): The American Association of Feline Practitioners created the certified Cat Friendly Practice program for this very reason. This program helps practices make veterinary visits less stressful for cats, their owners, and the veterinary team.
- [Mastering the art of communication — part 2](https://vetsource.com/blog/mastering-art-communication-part-2/): Effective communication can help bridge the gap between the speaker’s intentions and the listener’s perception. Delivering the right words, at the right pace, in the right tone, and with the right body language can go a long way toward engaging your listener and keeping them open to what you have to say. Unfortunately, no tactic comes with a 100% guarantee and miscommunications will happen, but you can resolve those through conflict resolution.
- [Mastering the art of communication — part 1](https://vetsource.com/blog/mastering-art-communication-part-1/): Whether you’re talking to a client, an employee, your kids, or the Amazon delivery guy, you have one goal in mind when you initiate communication — imparting information. Any disconnect between your intention and the listener’s perception results in a communication breakdown.
- [The importance of tidy veterinary data](https://vetsource.com/blog/vampire-dogs-time-traveling-cats-importance-tidy-data/): One of the challenges of data is that sometimes it takes wrestling with complexity to produce clear, beautiful figures. That’s at the heart of what the Vetsource Data & Insights team does — taking complex data and making it clear, informative, and attractive.
- [Pennsylvania practice achieves 200% return on lapsing patient reengagement program](https://vetsource.com/blog/pennsylvania-practice-achieves-200-return-lapsing-patient-reengagement-investment/): Contacting clients by phone is one of the most effective ways to get lapsed patients to return. Many veterinary practices say they can't spare the resources, but that's not always the case. Find out how one Pennsylvania practice manager determined that having a team member dedicated to calling clients could help recapture thousands in revenue and get pets the care they need.
- [How a South Carolina practice achieved a 65% forward-booking rate](https://vetsource.com/blog/south-carolina-practice-achieved-65-forward-booking-rate/): When was the last time you left your dentist’s office without an appointment for your next visit? In other medical professions like dentistry and optometry, forward booking is widely practiced and well-received by both medical professionals and their patients. Veterinary practices that adopt this concept have considerably lower lapsed patient rates and better control over their schedule.
- [How to stop your patients from lapsing](https://vetsource.com/blog/stop-patients-lapsing/): The typical veterinary practice has a large number of lapsed patients, according to data from the Practice Overview Report. On average, lapsed patients represent 20% of a practice’s active patient count.

## Pages
- [Turning trends into opportunities](https://vetsource.com/resources/downloads/2026-veterinary-industry-white-paper/): 2026 white paper
- [Pennridge Animal Hospital: One practice’s journey with Vetsource](https://vetsource.com/resources/pennridge-animal-hospital-one-practices-journey-with-vetsource/): In this quick 3-minute video, find out how one practice made a difference with a few easy-lift changes.
- [Join the Vetsource Customer Loyalty Program](https://vetsource.com/lp/join-the-vetsource-customer-loyalty-program/): We're excited for you to join the Vetsource Customer Loyalty Program, which provides additional rebate incentive to loyal practices who partner and grow with Vetsource. There’s no commitment — just sign up to start receiving incentives. And as you continue to grow with us, you could receive even more.
- [Form test](https://vetsource.com/lp/form-test/)
- [Royal Canin](https://vetsource.com/partners/rc/): Vetsource is committed to building a brighter future for pets and those who care for them with solutions that streamline systems, drive revenue, and strengthen client relationships.
- [VMX 2025](https://vetsource.com/about-us/events/vmx-2025/): (function ($) { $(document).ready(function () { $('.divi-portable-row').prependTo('.divi-row-destination') });})(jQuery);
- [A Brighter Future For Pet Healthcare](https://vetsource.com/): Vetsource has partnered with the University of Colorado Skaggs School of Pharmacy and Pharmaceutical Science to host and accredit veterinary pharmacy courses on a range of topics, including feline diabetes and canine pain management.
- [Transform your Transactions with Vetsource Payment Services](https://vetsource.com/resources/webinars/transform-your-transactions-with-vetsource-payment-services/): Managing a veterinary practice is hard work — collecting payments should be easy. In this on-demand webinar, our experts go over the crucial factors to consider when choosing a payments solution for your practice. You’ll discover how a solution designed for veterinary practices can help you streamline operations, save money, improve client satisfaction, and set your practice up for success.
- [Test Page](https://vetsource.com/dev-test-page/)
- [Client Engagement](https://vetsource.com/products/vet2pet/): Client Engagement
- [Purchase Order Terms and Conditions](https://vetsource.com/purchase-order-terms-conditions/): 1 Entire Agreement. These Terms and Conditions, including the terms of any written purchase order (an “Order”); any executed change order; and all specifications, samples, and descriptions, constitute the entire agreement (the “Agreement”) and apply to the entire understanding for a purchase of goods or services between Vetsource (“Buyer”) and the supplier named on the Order (“Supplier”). This Agreement supersedes all prior and contemporaneous oral or written agreements, understandings, and communications between Buyer and Supplier. However, if the Agreement covers purchasing of the same subject matter under a written agreement between Buyer and Supplier, the terms and conditions of that written agreement apply and supersede the Agreement. If the Agreement references any specifications of Buyer or statement of work, these documents are incorporated into the Agreement and supersede the Agreement terms in the event of a conflict and unless otherwise agreed in writing. Buyer will be obligated to purchase goods or services only pursuant to an Order submitted by Buyer and accepted by Supplier; these Terms and Conditions alone will not obligate Buyer to purchase any goods or services from Supplier. 2 Acceptance of Terms by Supplier. This Agreement is an offer, not an acceptance. Buyer expressly limits acceptance of each Order to the terms of this Agreement. Buyer hereby timely objects to any additional or different terms in any invoice, confirmation, or other document unless preceded by a separate writing signed by Buyer specifically modifying these terms. Supplier will be deemed to have accepted the terms of this Agreement (even if Supplier purports to condition its acceptance on Buyer's agreement to inconsistent, additional, or different terms) when Supplier (a) acknowledges an Order from Buyer in writing or (b) makes any shipment or performance in response to or in anticipation of an Order. No term of any invoice or other document issued by or on behalf of Supplier that is inconsistent with this Agreement will bind Buyer. 3 Volume Commitment. Buyer will not be obliged to purchase any minimum volume of goods or services unless specifically indicated on the Order or otherwise agreed upon by the parties in writing. Forecasted volumes will not be binding on Buyer. Supplier must advise Buyer immediately if there is any shortage in the supply of raw materials, goods, resources, or personnel necessary to fulfil the Order, and present an action plan to Buyer to remedy the shortage. 4 Origin. The goods and services provided by Supplier will not in any way directly or indirectly originate from or be provided by any country, person, or entity which would cause Buyer to be in violation of or be penalized by U.S. or other applicable economic-sanctions laws. Supplier must provide at Buyer’s written request all information enabling Buyer to identify the origin, place, and date of manufacture of the goods and the raw materials used to manufacture the goods, and any other information regarding the goods and the related raw materials, in addition to the serial or batch numbers. 5 Purchase and Payment. a. Supplier will invoice Buyer for the amounts due under an Order. Unless otherwise set forth in the Order, Supplier will not invoice for goods or services until the goods or services have been completed and provided to Buyer. The purchase price for the goods or services ordered will be set forth on the face of the Order. b. Supplier must send all invoices to Buyer at ap@vetsource.com, ATTN: Accounts Payable. Supplier's invoices will contain the following information (as applicable): Buyer's purchase order number, part number, quantity, unit of measure, a description of the goods or services, unit cost, total cost, sales tax, cash discount terms, method of shipment, and point of destination. c. Buyer will pay Supplier all undisputed and all properly documented invoices. Buyer will pay Supplier in accordance with the payment terms set out in the applicable Order. If the applicable Order contains no payment terms, Buyer will pay Supplier net 60 days after Buyer's receipt of an invoice meeting the requirements set forth above. If the payment due date falls on a holiday or weekend, payment will be made on the following business day. Buyer retains the right to withhold payment if Supplier’s invoice is inaccurate, does not meet Buyer’s invoice requirements, does not meet legal or tax requirements, if the delivery requirements set forth in Section 6 (Title and Delivery) are not met, or if there are any disputed amounts. Buyer has the right to set off its claims against the amounts due and claims of Supplier. d. Unless otherwise agreed in writing, the price of the goods or services includes all costs to comply with the Agreement and all foreign, federal, state, and local sales and use taxes; ad valorem taxes; tariffs; duties; commissions; and other similar charges imposed on any goods or services, or any part of the Order. If Buyer is required to pay any tax or other charges (including penalties and interest) in addition to the price indicated in the Order, Supplier will promptly reimburse Buyer for any such taxes and other charges (including penalties and interest) that Buyer pays. 6 Title and Delivery. a. Supplier must deliver the goods or services to Buyer according to the Order including volume, price, delivery date, delivery terms, time, and location. Quantity, delivery date, and time of performance are essential conditions of the Order and time of delivery or performance of the Order is of the essence. If delivery or performance is not timely completed, Buyer may, at its election, refuse all or any of the goods and services and cancel all or any part of the Order. Supplier will be responsible for damages incurred by Buyer as a result of Supplier's failure to deliver the goods or services within the time limits specified in the Order. b. Except as otherwise stated on an Order, all goods will be delivered (i) freight prepaid, F.O.B. at Buyer’s specified place of delivery if the goods originate in the United States or (ii) Delivery Duty Paid (DDP) Incoterms 2020 to Buyer’s specified place of delivery if the goods are shipped internationally. Supplier retains the risk of loss or damage to the goods until the goods are physically delivered to Buyer’s stated place of delivery. Buyer will obtain full title to the goods upon physical delivery of the goods to Buyer’s stated place of delivery. Supplier will provide any drawings, instructions, descriptions, deliverables, calculations, control certificates and certificates of conformity or analysis, customs clearance documentation, and any other documents relating to the goods or services reasonably required by Buyer. Buyer will not pay any packing charges unless those charges are itemized in the Order. Supplier will not ship goods C.O.D. without Buyer’s prior written consent. 7 Acceptance of Goods and Services by Buyer. a. Buyer has a reasonable period of time after delivery to inspect and accept the goods and services. Buyer may inspect the goods delivered for external damage to packaging, correct identity, and correct quantity in due course of business and notify Supplier of any such deficiencies in a reasonable time. Buyer will notify Supplier of further defects in a reasonable time after discovery. b. Buyer’s receipt of, inspection or non-inspection of, or payment for goods or services will not constitute acceptance and will not impair Buyer’s right to (i) reject any nonconforming goods or services, (ii) recover damages, or (iii) exercise any other remedies to which Buyer may be entitled. Rejected goods may be returned to Supplier at Supplier's sole cost and expense. Supplier will refund Buyer all amounts paid by Buyer for the rejected goods. Buyer does not waive any of its rights or remedies resulting from any breach of the Agreement by accepting goods or services. c. Acceptance will not relieve Supplier from its responsibility under any warranty. If any of the delivered goods or services do not comply with one or more of the warranties under Section 8 (Warranties) and without prejudice to Buyer’s other rights under the Agreement, Buyer may reject the goods or services and, at Buyer’s sole option and at Supplier’s expense, (i) Supplier will replace or repair the goods or services as necessary to make them compliant with the warranties or refund Buyer all amounts paid for the rejected goods, (ii) Buyer may procure replacement goods or services at Supplier’s expense, or (iii) Buyer may terminate or modify the Order. 8 Warranties. Supplier expressly warrants that all services (to the extent applicable) and all goods will: (a) for a period of not less than one year (or such other period as may be specified in an Order) from the date of Buyer's acceptance, (i) be free from defects in materials and workmanship, (ii) be of merchantable quality, (iii) be fit for the purposes for which goods of that type are ordinarily used, and (iv) perform in conformity with all specifications, samples, and descriptions provided to Buyer; (b) be free from all liens, charges, encumbrances, and claims of every nature; (c) be in compliance with all applicable laws, regulations, and standards; and (d) not infringe on any patent, copyright, trademark, or proprietary rights of any third party. All electrical items included in the goods will be UL approved. These warranties will survive satisfaction of the Order and are in addition to any warranties of greater scope given by Supplier to Buyer. Supplier assigns to Buyer the benefits of all warranties given by any person or entity from whom Supplier purchased any goods or services. Without limiting any other rights or remedies available to Buyer, if any goods or services are defective in any way or fail to conform in any respect to the warranties above, Supplier will, at its own expense, and within a reasonable time after notice, repair, replace, or correct any defective or nonconforming goods or services, provided that Supplier is notified of the defect or nonconformity within a period of one year after the date Buyer discovers the defect. Whether or not Supplier repairs, replaces, or corrects any defect within a reasonable time, Supplier will reimburse Buyer for reasonable expenses incurred in connection with such failure and in enforcing Buyer's warranty rights (including its reasonable attorney fees at trial and on appeal), in addition to any other remedy Buyer may have. If Buyer is not the end-user of any goods and Buyer sells such goods to a third party, then all warranties, rights, and remedies available to Buyer will extend to such third party in addition to Buyer. 9 Indemnity. Supplier will hold harmless, indemnify, and defend Buyer (including Buyer's directors, officers, employees, agents, affiliates and insurers) from, for, and against all third-party claims, demands, lawsuits, losses, damages, injuries, expenses (including attorney fees at trial and on appeal), and other liabilities of any nature arising out of or in connection with the negligent performance, non-performance, or breach of the terms of this Agreement by Supplier (including its employees, agents, contractors, subcontractors, and consultants); any nonconformity, defect, or breach of warranty as to the goods or services; any violation or infringement by the goods or services of any patent, copyright, trademark, trade secret, nondisclosure agreement, or other proprietary rights of any third party; Supplier’s failure to pay any taxes associated with this Agreement to the appropriate governmental authority; or Supplier’s failure to comply with the confidentiality obligations set forth in Section 16 (Confidentiality). 10 Limitation of Liability Buyer and its affiliates are not liable for any consequential, incidental, indirect, punitive, or special damages, including commercial loss and lost profits, however caused and regardless of legal theory or foreseeability, directly or indirectly arising under the Agreement. Supplier will be liable for all types of damages or losses of Buyer or any affiliate of Buyer resulting from any breach or non-performance by Supplier or any of its agents or sub-contractors of Supplier’s obligations under the Agreement. Further, Supplier will be responsible for and reimburse Buyer for all costs of and liability arising from any repair, recall of finished products (incorporating defective good or alleged defective goods), replacement, or additional services including transportation. 11 Insurance. Supplier will maintain and keep in full force and effect such insurance coverages (including public and product liability, employer liability, profession indemnity/liability, property liability) as are sufficient to protect Supplier from all applicable risks. All insurers must have at least AM Best Rating of A-VII or better or the equivalent by another rating agency. Supplier will deliver to Buyer certificates of insurance evidencing the foregoing coverage within 10 business days after Buyer's request. 12 Changes. a. Buyer reserves the right at any time to change any one or more of the following: (i) specifications, drawings, and data incorporated in the Order where the goods or services are to be specially manufactured or provided for Buyer; (ii) methods of shipment or packing; (iii) place of delivery; (iv) time of delivery; and (v) increase or decrease of up to 20% in quantities of goods and/or services. Changes under subsection (i) above may be made only before any special manufacturing of such goods has commenced. b. If any change described above causes an increase or decrease in the cost of or the time required for performance of the Order, an equitable adjustment will be made in the contract price or delivery schedule, or both. Any claim by Supplier for adjustment under this clause will be deemed waived unless asserted in writing within 10 business days after receipt by Supplier of Buyer’s request for change. Except as provided above, Buyer and Supplier must agree in writing to all amendments of or modifications to the Order. 13 Termination of Orders/Returns. a. The term of the Order is as stated on its face or, if not specified, the Order commences on the date of the Order and continues until the last goods or services supplied under it are delivered and accepted by Buyer. b. Buyer may, without cause and at any time before performance of services or shipment of goods (or, in the case of specially manufactured goods, before manufacturing has begun) terminate an Order in whole or in part without cost or liability by giving written notice to Supplier. c. Either party may terminate an Order in whole or in part without cost or liability by giving written notice to the other party, if the other party,(i) ceases conduct its operations in the normal course of business; (ii) becomes insolvent; (iii) makes a general assignment or arrangement for the benefit of creditors; (iv) files or has filed against it a petition for bankruptcy, reorganization, or rearrangement and, in the case of an involuntary petition, the petition is not dismissed within 60 days; or (v) has a trustee or receiver appointed to take possession of any of its assets. d. Buyer may return any stock goods to Supplier for full credit as long as the returned goods are in saleable condition and have not been discontinued by Supplier (stock goods will be deemed to be discontinued by Supplier 90 days after Buyer receives written notice that Supplier intends to discontinue those goods). e. Any services performed or goods supplied by Supplier without an Order from Buyer will be at Supplier’s own risk and cost. 14 Security Agreement. To the extent Buyer has made any payments to Supplier, Supplier grants to Buyer a continuing security interest in all or any part of the goods, even if completed, that are identifiable to the Order. Supplier expressly authorizes Buyer to file any use financing statements or notify other secured parties to obtain priority over any competing security interest in the goods. 15 Force Majeure. Neither Buyer nor Supplier will be liable for a delay in performing its obligations under this Agreement to the extent that delay is caused by insurrection, war, riot, explosion, fire, flood, earthquake, or other catastrophic event beyond the reasonable control of the affected party, provided the affected party promptly notifies the other party and takes reasonable and expedient action to resume performing its obligations under this Agreement. Buyer may terminate an Order at no cost if a force majeure event continues or is likely to continue beyond 10 calendar days and Supplier has not been able to perform in accordance with the terms of the Order. 16 Confidentiality. a. Unless otherwise agreed in writing, this Section 16 (Confidentiality) will govern Buyer’s Confidential Information disclosed to Supplier. Supplier will not use any Confidential Information for any purpose other than as needed to perform Supplier's obligations under this Agreement. Supplier will hold all Confidential Information in strict confidence and will not disclose any Confidential Information to any person other than to its employees and independent contractors who (i) have a "need to know," (ii) have been advised of the confidential and proprietary nature of the Confidential Information, and (iii) have signed a written agreement that is as protective of the Confidential Information as that set forth in this provision. Supplier is responsible for any unauthorized disclosure of Buyer’s Confidential Information by itself, its affiliates or subsidiaries, and its personnel. b. Supplier may disclose or produce any Confidential Information to the extent required by any discovery request, subpoena, court order, or governmental action, provided Supplier gives Buyer (to the extent not prohibited by law) reasonable advance notice of the same (e.g., to afford the disclosing party an opportunity to appear, object, and obtain a protective order or other appropriate relief regarding such disclosure). c. When Supplier has fully performed its obligations under this Agreement, or at any other time upon Buyer's request, Supplier will (i) return to Buyer all Confidential Information in tangible form that is in Supplier's possession and (ii) certify in writing that all Confidential Information has been returned to Buyer. d. “Confidential Information” includes all information and materials relating to Buyer's business, in whatever form or medium, intentionally or inadvertently disclosed to or received by Supplier, whether visually, by perception, orally, or in writing, whether disclosed before or after the effectiveness of this Agreement, and whether or not specifically marked or otherwise identified as "Confidential" or "Proprietary," including all summaries and notes prepared by or on behalf of Supplier. Confidential Information does not include any information that Supplier demonstrates: (i) is publicly available when received or subsequently becomes publicly available through no fault of Supplier; (ii) was lawfully obtained by Supplier from a third party without restriction; or (iii) was developed independently by Supplier without the aid, application, or use of Buyer’s Confidential Information. 17 Publicity. Supplier and its personnel will not use the names, trademarks, logos, service marks, or trade names (whether registered or not) of Buyer or its affiliates and subsidiaries under any circumstances and will not advertise, publicize, or otherwise disclose its association with Buyer or its affiliates and subsidiaries in any manner (written, verbal, or pictorial) without Buyer’s prior written approval. 18 Relationship of Parties. Buyer and Supplier are independent contractors. Nothing in the Order creates a partnership, a joint-venture or any legal entity, an agency, or an employment contract. Nothing in this Order shall be construed as creating a joint employer relationship between Supplier and Buyer. Supplier personnel providing Services under this Order shall remain under the sole and exclusive control, supervision, and direction of Supplier. Supplier shall determine the terms of employment for its respective personnel in accordance with its standard practices, including hiring and firing; payment of compensation and other benefits of such personnel, including salary, health, accident and worker’s compensation benefits; and all taxes and contributions that an employer is required to pay with respect to the employment of personnel. No act or omission of Supplier shall be construed to create or render Buyer a joint employer. 19 Assignment; Subcontracting. Supplier will not assign, transfer, or subcontract its rights and obligations under the Order without Buyer’s prior written consent. Any approved subcontracting, transfer, or assignment does not release Supplier from its obligations under the Order. Buyer may assign or transfer all or any of its rights or obligations under the Order to any affiliate or subsidiary of Buyer and Supplier gives its consent to such assignment or transfer. 20 No Waiver. Buyer’s failure or delay in exercising any right or remedy concerning the Order does not waive that right or remedy. Any such waiver must be in writing and signed by Buyer. 21 Third Party Rights. Unless it expressly states otherwise, and except in relation to Buyer's affiliates, the Order does not give rise to third party rights to enforce any term of the Order. 22 Severability. If any provision of the Order is held by any court to be invalid, illegal, or unenforceable, either in whole or in part, that will not affect the validity, legality, or enforceability of the remaining provisions, or any part thereof, of the Order, all of which will remain in full force and effect. 23 Construction. a. Unless stated or context requires otherwise: (i) all monetary amounts are expressed and, if applicable, payable, in U.S. dollars; (ii) the word “or” will be deemed an inclusive “or”; (iii) lists of examples following “including” or “e.g.” or similar words are not exhaustive (that is, they are interpreted to include “without limitation”), unless qualified by words such as “only” or “solely”; (iv) the singular includes the plural and the plural includes the singular; and (v) a reference to a thing includes a part of that thing (that is, it is interpreted to include “in whole or in part”). b. This Agreement was drafted in English. To the extent of any inconsistency between the English version of this Agreement and a translation of these terms and conditions, the English version will prevail (to the extent permitted by applicable law). 24 Governing Law and Venue. The Agreement, and any dispute or claim arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with the laws of the State of Delaware, disregarding any conflict of law rules. The parties submit to the exclusive jurisdiction of the state or federal courts of Clackamas County, Oregon for any dispute arising out of or in connection with the Agreement or its subject matter or formation. 25 Exclusion of Conventions. The following international conventions will NOT apply to the Agreement: (i) the United Nations Convention on Contracts for the International Sale of Goods of 1980 and (ii) the United Nations Convention on the Limitations Period in the International Sale of Goods, concluded in New York on 14 June, 1974, and the Protocol Amending the Convention on the Limitations Period in the International Sale of Goods, concluded in Vienna on 11 April, 1980. 26 Several Liability. All obligations of Buyer under these terms and conditions will be several and not joint; in no event will any Buyer affiliate be liable for the obligations or performance of any other Buyer affiliate. 27 Survival. The rights and obligations in sections 1, 5, 8, 9, 10, 11, 16, 17, 18, 20, 21, 22, 23, 24, 25, 26, 27 of these terms and conditions survive the termination or expiration of the Agreement for any reason.
- [Elevating Veterinary Care with Client-Focused Digital Tactics](https://vetsource.com/resources/webinars/elevating-veterinary-care-with-client-focused-digital-tactics/): Presented by Caitlin DeWilde, DVM
- [Veterinary Group Solutions](https://vetsource.com/products/data-services/veterinary-group-solutions/): Veterinary Group Solutions
- [Independent Practices](https://vetsource.com/products/data-services/independent-practices/): Independent Practices
- [Prescription Management](https://vetsource.com/products/prescription-management/): Prescription Management
- [Get Clients to Say “Yes” to Recommendations – Building an Engagement Content Strategy](https://vetsource.com/resources/webinars/get-clients-to-say-yes-to-recommendations-building-an-engagement-content-strategy/): Presented by Eric Garcia
- [Enhancing Veterinary Care: Adding Client Experience to Quality Medicine](https://vetsource.com/resources/webinars/enhancing-veterinary-care-adding-client-experience-to-quality-medicine/): Presented by Caitlin DeWilde, DVM
- [VMX 2024](https://vetsource.com/about-us/events/vmx/): (function ($) { $(document).ready(function () { $('.divi-portable-row').prependTo('.divi-row-destination') });})(jQuery);
- [5 Ways to Boost Veterinary Practice Profit, Beyond Raising Prices](https://vetsource.com/resources/webinars/5-ways-to-boost-veterinary-practice-profit/): Presented by Caitlin DeWilde, DVM
- [Pet Partners shipping rates](https://vetsource.com/lp/pet-partners-shipping-rates/): Please add an additional 1-2 days for veterinary approval for all prescription items.
- [Shipping Rates](https://vetsource.com/lp/ind-shipping-rates/): Please add an additional 1-2 days for veterinary approval for all prescription items.
- [VCA Shipping Rates](https://vetsource.com/lp/vca-shipping-rates/):      Hover over image to download
- [AdChoices](https://vetsource.com/adchoices/): AdChoices Notice
- [Accessiblity](https://vetsource.com/accessiblity/): Vetsource is committed to keeping our sites accessible to all visitors so it is convenient for everyone to navigate. However, if you encounter any difficulty in using our sites please contact homedelivery@vetsource.com or call us at (877) 738-4443. We’ll work with you to ensure that you have full access to the information available to the public on our sites.
- [The Benefits of Vetsource Payment Processing](https://vetsource.com/products/payment-services/benefits-of-payment-processing/): Make checking out a seamless experience for your clients and team members.
- [Payment Services](https://vetsource.com/products/payment-services/): Make checkout a breeze with a payment processing service you can trust.
- [Cookie Notice](https://vetsource.com/cookie-notice/): In this notice you will find information on cookies, what we do with cookies, what cookies may be set when you visit a Vetsource website and how to reject or delete those cookies.
- [Pet Owner Research](https://vetsource.com/pet-owner-research/): Are veterinary practices meeting the communication needs of pet owners? What encourages pet owners to shop their veterinarian’s online store? This market research study dives into these questions and more, providing valuable insights to guide the pet owner experience within companion animal practices.
- [Vet2Pet App Platform Terms of Use](https://vetsource.com/vet2pet-app-platform-terms-of-use/): Last Modified: October 13, 2022 
- [Vet2Pet End User License Agreement](https://vetsource.com/vet2pet-end-user-license-agreement/): Last modified: October 13, 2022
- [Privacy Notice For Vet2pet Mobile Application](https://vetsource.com/privacy-notice-for-vet2pet-mobile-application/): Last modified: October 13, 2022
- [Forward Booking Staff Meeting in a Box](https://vetsource.com/resources/downloads/forward-booking/): If dentists can do it, so can veterinary practices. Download this free staff meeting framework aimed at making new forward-booking protocols more fun for your team.
- [Custom Catalog](https://vetsource.com/products/ecommerce/custom-catalog/): Enhance your in-house pharmacy with an online catalog you can customize, from choosing which items to carry to setting retail prices that fit your business goals.
- [Webinars](https://vetsource.com/resources/webinars/): Learn tips and tricks to help you improve client experiences, simplify team tasks, increase revenue, and more with Vetsource’s free live and on-demand webinars.
- [Request Info](https://vetsource.com/lets-chat/): Request info
- [Data Router for Pet Insurance](https://vetsource.com/products/data-services/data-router-insurance/): Vetsource helps your practice by effortlessly passing data requested as part of insurance claims on behalf of pet owners, all with zero staff involvement
- [SMS Texting Terms & Conditions](https://vetsource.com/sms-texting-terms-conditions/): Program descriptionsVetsource sends text messages to pet owners on behalf of veterinary practices who are subscribed to our client communication software and services. If your veterinary practice has opted in to sending SMS messages to their clients, you may receive text reminders about your pet’s health. Message content may include but is not limited to health service reminders, appointment confirmations, or direct messages from your veterinary practice.
- [E-Commerce](https://vetsource.com/products/ecommerce/): Get everything you need to offer online shopping to your clients.
- [Events](https://vetsource.com/about-us/events/): Our team is headed to Las Vegas to connect and learn at WVC 2026! Stop by our booth in the Expo Hall to find out how Vetsource can help your team simplify workflows and grow your practice.
- [Terms of Service](https://vetsource.com/terms-of-service/): These Terms of Service (“Terms”) between Strategic Pharmaceutical Solutions Inc., dba Vetsource, Vet Success Inc., V2P2, LLC dba Vet2Pet and/or its or their Affiliates (“Company” or “we”) and the customer identified on the applicable Order Form (“Customer” or “you”) govern Customer’s access to and use of the proprietary, hosted software solutions (“Online Platform”) and additional products and services (collectively, the “Services”) offered by Company. These Terms together with the Order Form(s) are the “Agreement” and the Agreement is effective as of the date indicated on the applicable Order Form (“Effective Date”). Capitalized terms not otherwise defined in the Agreement are defined in Section 13.
- [Simple Privacy Policy](https://vetsource.com/simple-privacy-policy/): We’re presenting the principles on how we collect, use, and share your data below. It’s a great, high-level overview. Please check out our full Privacy Policy for more details.
- [Preventative Care Checklist](https://vetsource.com/resources/downloads/preventative-care-checklist/): Preventative care checklist
- [Veterinary Digital Coordinator Guide](https://vetsource.com/resources/downloads/digital-coordinator-guide/): Thank you for your submission. Please check your email for your free veterinary digital coordinator guide.
- [Lapsing Client Toolkit](https://vetsource.com/resources/downloads/lapsing-client-toolkit/): Lapsing client toolkit
- [Privacy Policy](https://vetsource.com/privacy-policy/): We’re presenting the principles on how we collect, use, and share your data below. It’s a great, high-level overview. Please check out our full Privacy Policy for more details.
- [Terms of Use](https://vetsource.com/terms-of-use/): PLEASE READ THE TERMS OF USE CAREFULLY BEFORE YOU START TO USE THE WEBSITE. BY USING THE WEBSITE, YOU ACCEPT AND AGREE TO BE BOUND AND ABIDE BY THESE TERMS OF USE. IF YOU DO NOT WANT TO AGREE TO THESE TERMS OF USE, YOU MUST NOT ACCESS OR USE THE WEBSITE.
- [Retail Services](https://vetsource.com/retail/): Retail Services
- [Hill’s VIP Market](https://vetsource.com/hills-vip-market/): Hill's VIP Market
- [Contact Us](https://vetsource.com/contact-us/): Contact Us
- [Downloadable Resources](https://vetsource.com/resources/downloads/): Managing a veterinary practice takes guts, patience, and experience. Here are a few downloadable resources to help practice managers like you succeed.
- [Industry Summary Email](https://vetsource.com/resources/industry-summary-email-sign-up/): Sign up to get weekly veterinary industry summaries, including statistics and trends for revenue and visits, delivered right to your inbox. With transactional data from thousands of veterinary practices across the U.S., this is a great way to monitor what’s actually happening in practices and keep tabs on the evolving veterinary market.
- [Merchant Services](https://vetsource.com/products/ecommerce/emerchant-services/): Vetsource takes care of merchant services so you have one less thing to worry about.
- [Contact Us](https://vetsource.com/pet-owners/contact-us/): We are currently experiencing shipping delays due to inclement weather across the U.S.
- [Log in](https://vetsource.com/log-in/): Veterinary staff sign-in
- [Veterinary Industry Tracker](https://vetsource.com/products/data-services/veterinary-industry-tracker/): Veterinary Industry Tracker
- [Professional Pharmacists](https://vetsource.com/professional-pharmacists/): Rest easy with pharmacy teams trained in veterinary pharmacy and the highest quality control standards.
- [Pet Owners](https://vetsource.com/pet-owners/): We are currently experiencing shipping delays due to inclement weather across the U.S.
- [Careers](https://vetsource.com/about-us/careers/): Careers
- [Data Services](https://vetsource.com/products/data-services/): Data Services
- [Blog](https://vetsource.com/blog/)
- [About Us](https://vetsource.com/about-us/): About Us
- [Resources](https://vetsource.com/resources/): Grow and improve your practice with free resources from Vetsource.
- [Products and Services](https://vetsource.com/products/): Pets deserve the very best care. That starts with the best solutions for the people who care for them.

## Categories
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- [practice analytics](https://vetsource.com/tag/practice-analytics/)
- [practice information software](https://vetsource.com/tag/practice-information-software/)
- [Practice Management](https://vetsource.com/tag/practice-management/)
- [practice management software](https://vetsource.com/tag/practice-management-software/)
- [Practice Overview Report](https://vetsource.com/tag/practice-overview-report/)
- [prescription management](https://vetsource.com/tag/prescription-management/)
- [retriever](https://vetsource.com/tag/retriever/)
- [ScriptRight](https://vetsource.com/tag/scriptright/)
- [technology](https://vetsource.com/tag/technology/)
- [trendlines](https://vetsource.com/tag/trendlines/)
- [Vet2Pet](https://vetsource.com/tag/vet2pet/)
- [veterinary](https://vetsource.com/tag/veterinary/)
- [veterinary data](https://vetsource.com/tag/veterinary-data/)
- [veterinary industry tracker](https://vetsource.com/tag/veterinary-industry-tracker/)
- [veterinary management](https://vetsource.com/tag/veterinary-management/)
- [veterinary practice reporting](https://vetsource.com/tag/veterinary-practice-reporting/)