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# ilert: AI-First end-to-end incident management platform

ilert is an AI-first platform for operations teams, combining alerting, on-call management, status pages, and AI SRE agents to accelerate and automate incident response. With ilert, teams can effortlessly manage on-call schedules, resolve incidents faster with AI-driven guidance and actions, and communicate updates through integrated status pages – all within a single application. Companies rely on ilert to run always-on services, reduce operational toil, and maximize uptime.

## Product features  
[Reliable & Actionable Alerting](https://www.ilert.com/product/reliable-actionable-alerting): Frictionless acknowledgement on all channels via SMS, push, voice call, and more. No need to log in anywhere.
[ChatOps](https://www.ilert.com/product/chatops): Collaborate on incidents in Slack or Microsoft Teams and create AI-assisted postmortems in no time.  
[ilert Terraform Provider](https://www.ilert.com/product/ilert-terraform-provider): Automate the setup and management of your alert sources, escalation policies, call flows and on-call schedules directly within your Terraform infrastructure code.
[ilert AI SRE](https://www.ilert.com/product/ilert-ai): Intelligent and secure agents to augment your decision-making without taking control from you.  
[On-Call Management & Escalations](https://www.ilert.com/product/on-call-management-escalations): ilert makes being on-call easy. Distribute on-call duty while ensuring 24x7 coverage.
[Call Routing](https://www.ilert.com/product/call-routing): The intuitive drag-and-drop interface makes the call routing configuration a breeze, allowing you to set up command sequences and devise multiple scenarios for various users by adding new branches to your flow.
[Status Pages](https://www.ilert.com/product/status-pages): Build trust and communicate incidents in seconds with status pages that are connected with your infrastructure.
[Integrations](https://www.ilert.com/integrations): ilert integrates with over 140 monitoring, observability, ITSM, PSA, CI/CD, logging, and collaboration tools for streamlined incident response. Besides prebuilt integrations, you can use Email and SMS, ilert Heartbeat monitoring, or create custom integrations with the ilert Event API.

### Pricing
[An overview of the pricing plans offered by ilert.](https://www.ilert.com/pricing)

### Free 
Essential incident response for small teams (up to 5 users, free). Includes 100 SMS/voice notifications, push & messenger notifications, on-call management, inbound integrations, chatops integrations, deployment events, one status page, email & chat support, mobile app, and  API access. 

### Pro
Comprehensive incident management for fast-growing teams. Billed per user/month (min. 3 users). Adds unlimited SMS/voice notifications, time-based alert grouping, alert templates, SSO, and MTTA/MTTR reports. Optional add-ons: call routing, public status pages. 

### Scale
Advanced workflows for companies with multiple teams. Billed per user/month (min. 3 users). Builds on Pro with team organization, intelligent alert grouping, event flows & filters, support hours, ITSM integrations, internal incident comms, on-call reports, Private, public and audience-specific status pages, SMS alert source, and stakeholder licenses.

### Enterprise
Ultimate incident management with premium support. Custom pricing—contact sales. Includes all Scale features plus enterprise support, 99.99% SLA, dedicated CSM, professional services, and audit logging. 

### Add-Ons

Call Routing: Hotline for on-call teams to route incoming calls. 
Heartbeat Monitors: Check connectivity between your systems and ilert. 
Stakeholders: Add view-only stakeholder accounts (min. 50). 
Status Pages: Public, private, or audience-specific pages. 

## Case Studies

Real-world examples showing [how companies use ilert](https://www.ilert.com/case-studies) to improve incident response, on-call management, and reliability. Each case study explains the problem, the solution implemented with ilert, and the outcomes. Useful for understanding practical applications of ilert’s features.

[REWE digital](https://www.ilert.com/case-studies/rewe-digital): Watch how REWE increases uptime and manages on-call duty for their large micro-service landscape using ilert. 
[fulfillmenttools](https://www.ilert.com/case-studies/fulfillmenttools): fulfillmenttools, a leading software company for retailers, streamlined their incident management process with ilert’s actionable alerting. 
[Asset Management Firm](https://www.ilert.com/case-studies/asset-management-firm): Discover how a global asset management firm used ilert to ensure rapid alerting and maintain high customer satisfaction. 
[Airlines IT Service Provider](https://www.ilert.com/case-studies/airlines-it-service-provider): Learn how an aviation IT services provider improved incident communication and stakeholder visibility with ilert’s unified platform. 
[Swiss Automotive Company](https://www.ilert.com/case-studies/swiss-automotive-company): See how a Swiss automotive company boosted customer satisfaction and operational efficiency using ilert’s incident response workflows. 
[sheego](https://www.ilert.com/case-studies/sheego): Learn how sheego achieved smoother operations, cost reductions, and more relevant alerts by adopting ilert.
[Bechtle](https://www.ilert.com/case-studies/bechtle): Read how Bechtle increased business revenue and significantly enhanced customer satisfaction after integrating ilert. 
[Adesso](https://www.ilert.com/case-studies/adesso): Find out how Adesso streamlined their incident management process for 100% customer satisfaction with ilert’s reliable alerting. 
[Go Inspire](https://www.ilert.com/case-studies/go-inspire): Learn how Go Inspire improved uptime and on-call operations with ilert, achieving 24/7 coverage and nearly 50% fewer Severity 1 incidents.


## Glossary
[Glossary](https://www.ilert.com/glossary): Definitions and explanations of common terms related to incident management, alerting, DevOps, and IT operations. Helpful for anyone new to the field or looking for quick reference on technical terms used throughout the ilert platform and documentation.

**AI SRE**
**AIOps**
**Alarm deduplication**
**Anomaly detection**
**CI vs CD**
**Change Management (CM)**
**ChatOps**   
**Continuous Delivery**
**Continuous Deployment**
**Continuous Integration (CI)**  
**DNS Monitoring**
**Data Aggregation**
**DevOps**
**Downtime**
**Fault tolerance**
**High Availability (HA)**
**IT Alerting**
**IT Infrastructure Management**
**IT Operations (ITOps)**
**IT Asset Management (ITAM)**
**ITIL**
**IT Operations Management (ITOM)**
**IT Service Management (ITSM)**
**Incident Management**  
**Intelligent Automation (IA)**
**MTTA (Mean Time To Acknowledge)**
**MTTA and MTTR** 
**MTTR (Mean Time To Repair/Resolve)**
**MTTU (Mean Time To Understand)** 
**Network Sniffer** 
**OTel Collector**
**On-call management**
**OpenTelemetry**
**Production Environment**
**Recovery Time Objective (RTO)**
**Runbook**.  
**Runbook vs Playbook** 
**Sailboat Retrospective**
**SecOps** 
**Shift-Left** 
**Workforce Enablement**

## ilert Blog
[The ilert blog](https://www.ilert.com/blog) shares practical guides, product updates, engineering insights, and real-world tips for incident management, on-call operations, and reliability best practices. Each post is designed to help teams learn, improve, and stay ahead in the world of IT operations and DevOps.


## Guides  
[In‑depth resources](https://www.ilert.com/guides) for learning incident management best practices, including incident workflows, metrics, AI tooling, and organizational models.

### [Agentic incident management guide](https://www.ilert.com/agentic-incident-management-guide)
A practical guide to building AI-driven, agentic incident management with the right balance of automation and human oversight. With actionable insights for CTOs, SRE managers, and IT leaders looking to leverage AI agents to augment their incident management processes.

### [Incident Management for MSPs](https://www.ilert.com/incident-management-for-msps-guide)
This guide helps MSPs build a scalable and mature incident management process to meet SLAs, handle IT complexity, and maintain service quality.

### [Generative AI for Incident Management Guide](https://www.ilert.com/generative-ai-incident-management-guide)  
Explore this guide and learn how to leverage LLMs and GenAI to enhance and upgrade your Incident Management Processes.

### [Incident Management Metrics Guide](https://www.ilert.com/incident-management-metrics-guide)  
Understand the importance of incident metrics tracking and obtain a practical overview of the top ten incident management metrics, encompassing Operational Performance, Stability, On-call, and Throughput.
  
### [The Ultimate Incident Management Guide](https://www.ilert.com/the-incident-management-guide)  
Dive into the fundamentals of Incident Management and expect to be armed with the right knowledge and tools to mitigate the risks, manage the unexpected, and continue to deliver exceptional service to your customers, no matter what incidents may arise.

## Webinars  
[On‑demand and live sessions](https://www.ilert.com/webinars) to help teams improve incident response, automate workflows, and use ilert more effectively.

### [Introducing ilert Responder: your AI incident advisor](https://www.ilert.com/webinar/ilert-responder)
Discover how ilert Responder enables teams with agentic incident response to accelerate decisions, surface root causes, and reduce downtime.

### [ilert + Icinga: Agentic incident response for powerful monitoring](https://www.ilert.com/webinar/ilert-icinga-agentic-incident-response-for-powerful-monitoring)  
Discover how ilert and Icinga together enable lower MTTR and higher service uptime with AI-first incident response for IT teams and MSPs.

### [ilert + HaloPSA: Incident Management for MSPs and IT Service Providers](https://www.ilert.com/webinar/ilert-halopsa-incident-management-for-msps-and-it-service-providers)  
Learn how to streamline alerting, reduce MTTR, and stay on top of SLAs with an integrated approach.

### [AI Voice Agents in Call Routing and Incident Management](https://www.ilert.com/webinar/ai-voice-agents)  
Watch to learn about the use cases of AI voice agents in incident management and call routing.

### [ilert and Netdata: AIOps from monitoring to alerting](https://www.ilert.com/webinar/ilert-and-netdata-aiops-from-monitoring-to-alerting)  
In this webinar, you will explore best practices for leveraging AI in incident management.

### [Manage Alert Overload with AIOps](https://www.ilert.com/webinar/manage-alert-overload-with-aiops)  
Learn how to leverage AIOps to optimize your alert management systems and reduce the cognitive strain caused by alert overload.

### [AI and Incident Management](https://www.ilert.com/webinar/ai-incident-management)
Learn how AI enhances each stage of incident response from detection to resolution in this ilert webinar.

## [Postmortem Library](https://www.ilert.com/postmortems)
This section provides concise, real-world incident postmortems. Each entry describes what happened, how it was handled, and what improvements were made. Use these examples to learn about effective incident response and continuous improvement.

## Compare ilert with other solutions
[ilert vs. Opsgenie](https://www.ilert.com/compare/opsgenie)
[ilert vs. PagerDuty](https://www.ilert.com/compare/pagerduty)
[ilert vs. ServiceNow](https://www.ilert.com/compare/servicenow)
[ilert vs. incident.io](https://www.ilert.com/compare/incident-io)
[ilert vs. Rootly](https://www.ilert.com/compare/rootly)
[ilert vs. Atlassian JSM](https://www.ilert.com/compare/jira-service-management)
[ilert vs. Atlassian Compass](https://www.ilert.com/compare/compass)
[ilert vs. Atlassian Statuspage](https://www.ilert.com/compare/atlassian-statuspage)
[ilert vs. Better Stack](https://www.ilert.com/compare/better-stack)
[ilert vs. Splunk](https://www.ilert.com/compare/splunk)
[ilert vs. Firehydrant](https://www.ilert.com/compare/firehydrant)

## Resources for engineers
[Documentation](https://docs.ilert.com/): Get started with ilert - the complete incident management platform for reliable alerting, on-call management, and status pages.
[Developer Documentation](https://docs.ilert.com/developer-docs): Developer documentation for ilert - API references, SDK guides, webhooks, integration tutorials, and technical implementation guides.
[Knowledge Base](https://docs.ilert.com/knowledge-base): The comprehensive collection of articles provides answers to common questions and solutions to frequently encountered issues when using ilert.
[Security](https://www.ilert.com/security): ilert is upholding GDPR compliance and ISO 27001 certification, made & hosted in Germany.

## About the company
[Careers](https://www.ilert.com/careers): We’re a company of builders, working together to shape the future of operating always-on services. We’re committed to empowering employees with the autonomy and opportunity to grow, both personally and professionally.
[About us](https://www.ilert.com/about-us): We believe that businesses should have a single system to dispatch alerts to the right people and to manage uptime across all their digital services.
[Press](https://www.ilert.com/press): Read the ilert latest news and all things ilert- including articles, podcasts and more.
[Contact us](https://docs.ilert.com/knowledge-base/contact): Get in touch and let us know how we can help.