Top Sites>SShep Hyken | Customer Service Keynote Speaker | CX Expert

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# Shep Hyken \| Customer Service Expert: Award\-winning Customer Service \& CX Keynote Speaker

> Shep Hyken is the leading authority on customer service and customer experience \(CX\), award\-winning keynote speaker and best\-selling author

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## Pages
- [The Super Amazing Show](https://hyken.com/superamazingshow/)
- [Customer Service \& CX Research](https://hyken.com/research/)
- [Customer Confidence Score™](https://hyken.com/customer-confidence-score/)
- [Be Amazing or Go Home](https://hyken.com/beamazingtv/)
- [Customer Service and Experience Infographics](https://hyken.com/customer-service-and-experience-infographics/)

## Posts
- [A CX Lesson from Spider\-Man](https://hyken.com/customer-service-strategies/cx-and-personalization-lesson-spider-man/)
- [Human\-Led Customer Experience in the Age of AI with Jenni Hawkins](https://hyken.com/amazing-business-radio-show/people-first-tech-enhanced-approach-to-customer-care/)
- [Top 5 Customer Service \& CX Articles for Week of April 13, 2026](https://hyken.com/customer-experience/top-5-customer-service-cx-articles-for-week-of-april-13-2026/)
- [The New Customer Service Skill: Answering the Phone](https://hyken.com/customer-service-strategies/customer-service-skill-answering-the-phone/)
- [How Employee Experience Drives Customer Excellence with Lisa Nichols](https://hyken.com/amazing-business-radio-show/creating-environment-employees-and-customers-love/)

## Media
- [Personalization \- Customers Want to be Remembered \- Low Res](https://hyken.com/wp-content/uploads/2026/04/Personalization-Customers-Want-to-be-Remembered-Low-Res.jpg)
- [Jenni Hawkins](https://hyken.com/wp-content/uploads/2026/04/Jenni-Hawkins-ABR-PHOTO.jpg)
- [Answering the Phone Is a Teachable Customer Service Skill \- Low Res](https://hyken.com/wp-content/uploads/2026/04/Answering-the-Phone-Is-a-Teachable-Customer-Service-Skill-Low-Res.jpg)
- [Lisa Nichols](https://hyken.com/wp-content/uploads/2026/04/Lisa-Nichols-ABR-PHOTO.jpg)
- [Best Ways to Use AI in Customer Service Without Replacing People](https://hyken.com/wp-content/uploads/2026/04/ep11.png)

## CTA Block
- [Footer](https://hyken.com/cta-block/footer/)
- [Podcast Subscribe](https://hyken.com/cta-block/podcast-subscribe/)
- [Newsletter Subscription CTA](https://hyken.com/cta-block/newsletter/)
- [Download Resource \- 2024](https://hyken.com/cta-block/download-resource/)
- [Clients](https://hyken.com/cta-block/clients/)

## Testimonials
- [CX Day Mexico](https://hyken.com/testimonials/cx-day-mexico/)
- [CallMiner](https://hyken.com/testimonials/callminer/)
- [Million Dollar Round Table](https://hyken.com/testimonials/million-dollar-round-table/)
- [Data Facts](https://hyken.com/testimonials/data-facts/)
- [Capricorn Group](https://hyken.com/testimonials/capricorn-group/)

## Press
- [How to Teach Your Homeschooler to Do the Right Thing](https://hyken.com/press/how-to-teach-your-homeschooler-to-do-the-right-thing/)
- [Leveraging Personalization to Drive True Loyalty](https://hyken.com/press/leveraging-personalization-to-drive-true-loyalty/)
- [Turning Difficult Patient Experiences into Remarkable Encounters](https://hyken.com/press/turning-difficult-patient-experiences-into-remarkable-encounters/)
- [7 predictions on how businesses will tackle complexity in 2026](https://hyken.com/press/7-predictions-on-how-businesses-will-tackle-complexity-in-2026/)
- [Shep Hyken on how customer experience drives loyalty in 2026](https://hyken.com/press/shep-hyken-on-how-customer-experience-drives-loyalty-in-2026/)

## Books
- [The Convenience Revolution](https://hyken.com/book/the-convenience-revolution/)
- [Be Amazing or Go Home](https://hyken.com/book/be-amazing-or-go-home/)
- [Ten Compelling Reasons to Deliver an Amazing Customer Experience](https://hyken.com/book/moments-of-magic/10-reasons/)
- [Moments of Magic: Conclusion Article Two](https://hyken.com/book/moments-of-magic/chapter-fourteen-conclusion-article-two/)
- [Moments of Magic: Conclusion Article One](https://hyken.com/book/moments-of-magic/chapter-fourteen-conclusion-article-one/)

## Podcasts
- [Achieving Balance Between AI and Human Experience](https://hyken.com/podcast/achieving-balance-between-ai-and-human-experience/)

## Categories
- [Customer Care](https://hyken.com/category/customer-care/)
- [Customer Relationships](https://hyken.com/category/customer-relationships/)
- [Employee Engagement](https://hyken.com/category/employee-engagement/)
- [Customer Service Strategies](https://hyken.com/category/customer-service-strategies/)
- [Customer Service Training](https://hyken.com/category/customer-service-training/)

## Tags
- [brand expectations](https://hyken.com/tag/brand-expectations/)
- [How to Improve the CX](https://hyken.com/tag/how-to-improve-the-cx/)
- [7Eleven](https://hyken.com/tag/7eleven/)
- [Convenience store](https://hyken.com/tag/convenience-store/)
- [meeting customer expectations](https://hyken.com/tag/meeting-customer-expectations/)

## category
- [Exclude](https://hyken.com/testimonials-category/exclude/)

## category
- [Articles](https://hyken.com/press-category/articles/)
- [Radio / Podcasts](https://hyken.com/press-category/radio-podcasts/)
- [TV / Video](https://hyken.com/press-category/tv-video/)
- [Recent](https://hyken.com/press-category/recent/)

## topic
- [Customer Service](https://hyken.com/press-topic/customer-service/)
- [Customer Experience](https://hyken.com/press-topic/creating-a-cx-culture/)

## Topics
- [Guest Posts](https://hyken.com/topic/guest-posts/)
- [Top 5 Roundup](https://hyken.com/topic/top-5-roundup/)
- [Podcast](https://hyken.com/topic/podcast/)
- [Shep’s Weekly Articles](https://hyken.com/topic/sheps-articles/)

## Optional
- [Sitemap index](https://hyken.com/sitemap_index.xml)