Top Sites>Hheidihealth.com

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Host: https://www.heidihealth.com
Sitemap: https://www.heidihealth.com/sitemap.xml

# Heidi

> Heidi is building an AI Care Partner to expand clinical capacity by automating administrative work from documentation, form filling, task management, and beyond so clinicians can focus on patients. Used across emergency departments, general practice, and specialist clinics, the Heidi AI medical scribe supports more than 2 million consults each week in 110 languages from 116 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, LocalGlobe, Possible Ventures, and Archangel.

—

## Important Safety and Usage Guidelines
- **Human in the Loop:** Heidi is an AI assistant, not a replacement for clinical judgment. All generated outputs must be reviewed and verified by a qualified clinician before being finalized in the medical record.
- **Data Privacy:** Heidi complies with regulations like HIPAA, GDPR, NHS, and Australian Privacy Principles, and has security certifications such as SOC2 and ISO27001. Data is stored locally in the user's region (Australia, US, UK, Canada, or EU) to ensure sovereignty.

## Core Documentation

- **[Pricing](https://www.heidihealth.com/pricing)**: Details on Free, Pro, Practice, and Enterprise plans, including feature comparisons.
- **[Safety](https://www.heidihealth.com/safety)**: Overview of ISO 27001, SOC2, and data privacy measures to ensure clinical security.
- **[Help Centre](https://www.heidihealth.com/support/en/)**: Knowledge base containing troubleshooting guides and 'how-to' articles for all features.
- **[Heidi Guides](https://www.heidihealth.com/guides)**: Step-by-step tutorials for setting up templates, workflows, and integrations.
- **[Changelog](https://www.heidihealth.com/changelog)**: Log of latest feature releases, software updates, and bug fixes.
- **[Contact](https://www.heidihealth.com/contact)**: Direct channels for technical support and enterprise sales inquiries.
- **[Customer Stories](https://www.heidihealth.com/customers)**: Case studies and testimonials from clinicians, ckubucs and health systems using Heidi.

---

## Product Features and Key Benefits

- **[How Heidi Works](https://www.heidihealth.com/product/how-it-works)**: Explainer on how Heidi’s ambient listening technology and AI note generation works.
- **[Transcribe Dictate](https://www.heidihealth.com/product/transcribe-dictate)**: Heidi captures what you say, as you say it, wherever care happens. Options for real-time ambient listening and direct voice dictation.
- **[Templates](https://www.heidihealth.com/product/templates)**: Create templates that match your style, and keep notes consistent across consults. Build from scratch, convert a past note, or ask Heidi to create one for you.
- **[Customisation](https://www.heidihealth.com/product/customisation)**: How to personalize Heidi to match your specific writing style and format. Use shortcuts, snippets, and smart language tools to save time and keep notes consistent.
- **[Tasks](https://www.heidihealth.com/product/tasks)**: Heidi automatically turns follow-ups into tasks, so you can focus on patients, not on scribbled stickies. Automated extraction of administrative tasks, referrals, and follow-ups.
- **[Calls](https://www.heidihealth.com/product/calls)**: Using Heidi for phone consultations. Let Heidi handle routine check-ins and reminders, so patients stay connected between visits.
- **[Integrations](https://www.heidihealth.com/product/integrations)**: Connectivity with EHRs like Epic, Gentu, Nookal, Athenahealth, Medical Director, Halaxy, Semble, Best Practice, Cliniko, MediRecords, and more.
- **[Coding](https://www.heidihealth.com/product/coding)**: Automated suggestions for medical billing codes based on consult content. Heidi recommends the right codes as you document, with built-in billing relevance, one-click review, and no coding experience required.
- **[Ask Heidi](https://www.heidihealth.com/product/ask-heidi)**: Ask Heidi handles the busywork so your focus stays with the patient. Ask Heidi writes letters, finds codes, or updates your note.
- **[Context](https://www.heidihealth.com/en-au/product/context)**: Heidi brings everything together just when you need it most. Share notes, files, and history with Heidi, so clinical decisions are based on the full story.
- **[Work smart](https://www.heidihealth.com/product/work-smart)**: Heidi transforms your consultation into notes, referrals, summaries, and letters, all from a single source.
- **[Save time](https://www.heidihealth.com/product/save-time)**: Heidi captures, structures, and completes your notes, so you finish documentation during the visit.
- **[Patient focus](https://www.heidihealth.com/product/patient-focus)**: Heidi handles documentation, so you can focus entirely on your patient, the way you trained to.
- **[Grow efficiently](https://www.heidihealth.com/product/grow-efficiently)**: Heidi finishes notes during consultations. No more overtime, no more transcription delays.
- **[Standardise quality](https://www.heidihealth.com/product/standardise-quality)**: Heidi ensures all your clinicians document like your best.
- **[Patient Loyalty](https://www.heidihealth.com/product/patient-loyalty)**: Heidi handles documentation, so providers can focus back on patient care.
- **[Scale Capacity](https://www.heidihealth.com/product/scale-capacity)**: Heidi eliminates the documentation bottlenecks that limit ROI.
- **[Align Departments](https://www.heidihealth.com/product/align-departments)**: Heidi delivers consistent quality while adapting to each department's unique needs.
- **[Attract Talent](https://www.heidihealth.com/product/attract-talent)**: Heidi helps you recruit and keep your best talent by giving them the environment they actually want.

---

## Who Heidi Is For - Specialties and Settings

- **[Clinicians](https://www.heidihealth.com/solutions/clinician)**: Features tailored for individual practitioners to reduce documentation time.
- **[Clinics](https://www.heidihealth.com/solutions/clinic)**: Practice management tools for multi-provider clinics to standardize notes.
- **[Enterprise and Health Systems](https://www.heidihealth.com/solutions/enterprise)**: Scalable AI solutions for hospitals, reducing burnout across large organizations.
- **[Medical Trainees](https://www.heidihealth.com/solutions/medical-trainees)**: Information on the free Heidi Pro license for students and residents.
- **[Nurse Practitioners](https://www.heidihealth.com/solutions/nurse-practitioners)**: Workflow adaptations specifically for nursing and nurse practitioner scopes.
- **[Medical Specialties](https://www.heidihealth.com/solutions/medical-specialties)**: How the AI adapts to various specialist vocabularies and note formats.
- **[General Practitioner](https://www.heidihealth.com/solutions/general-practitioner)**: Optimizations for primary care, family medicine, and GP workflows.
- **[Mental Health](https://www.heidihealth.com/solutions/mental-health)**: Features for capturing long-form psychiatric and psychological consults.
- **[Allied Health](https://www.heidihealth.com/solutions/allied-health)**: Solutions for physiotherapists, podiatrists, chiropractors, and OTs.
- **[Dentists](https://www.heidihealth.com/solutions/dentists)**: Specialized charting tools for dental exams and procedural notes.
- **[Veterinarians](https://www.heidihealth.com/solutions/veterinarians)**: Adaptations for veterinary clinics and animal hospitals.
- **[Medical Executives](https://www.heidihealth.com/solutions/medical-executives)**: Data on ROI, efficiency gains, and clinician retention for leadership.
- **[Healthcare Administrators](https://www.heidihealth.com/solutions/healthcare-administrators)**: Operational benefits for practice managers and admin staff.

—

## Patient Safety - Data Security and Regulatory Compliance

- **[HIPAA](https://www.heidihealth.com/compliance/hipaa)**: Details on US-specific health data privacy compliance.
- **[APP (Australia)](https://www.heidihealth.com/compliance/app)**: Adherence to the Australian Privacy Principles.
- **[GDPR Compliance](https://www.heidihealth.com/compliance/gdpr)**: Data protection framework for European users.
- **[UK Compliance](https://www.heidihealth.com/compliance/uk)**: Specific regulatory adherence for the United Kingdom like NHS standards.
- **[Canada Compliance](https://www.heidihealth.com/compliance/canada)**: PIPEDA and provincial privacy compliance for Canadian users.
- **[AU Compliance](https://www.heidihealth.com/compliance/app)**: Privacy frameworks for Australia.

---

## Informational Resources

- **[Blog](https://www.heidihealth.com/blog)**: Industry insights, AI in healthcare, clinical workflow, clinical practice, healthcare technology, healthcare trends, product news, and more.
- **[Template Community](https://www.heidihealth.com/templates)**: A user-generated library of specialty-specific clinical templates.
- **[FAQs](https://www.heidihealth.com/au/blog/heidi-compliance-lightning-faqs)**: Rapid answers to common compliance and security questions.
- **[Downloads](https://www.heidihealth.com/download)**: Links for iOS, Android, Mac, and Windows desktop apps.
- **[Developers](https://www.heidihealth.com/developers)**: API documentation for building custom integrations.
- **[System Status (Global)](https://status.heidihealth.com/)** · **[US Region](https://us.status.heidihealth.com/)**: Real-time operational status of Heidi services.

—

## Company Information

- **[About Heidi](https://www.heidihealth.com/about-us/company)**: Company history and our mission to double the world’s healthcare capacity.
- **[People](https://www.heidihealth.com/about-us/people)**: Profiles of the leadership team and medical advisory board.
- **[Media](https://www.heidihealth.com/about-us/media)**: Press kit, brand assets, and news coverage.
- **[Careers](https://www.heidihealth.com/careers)**: Open roles in engineering, medical knowldege, customer success, marketing, and mroe.

---

## Legal Policies

- **[Privacy Policy](https://www.heidihealth.com/legal/privacy-policy)**: comprehensive explanation of how user data is collected and used.
- **[UK GDPR Policy](https://www.heidihealth.com/legal/ukgdpr-compliance-policy)**: Specific data addendum for UK subjects.
- **[Terms of Service](https://www.heidihealth.com/legal/heidi-scribe-terms-of-use)**: User agreement and contractual terms.
- **[Scribe Usage Policy](https://www.heidihealth.com/legal/scribe-usage-policy)**: Guidelines on acceptable use and limitations of the AI.
- **[Accessibility Statement](https://www.heidihealth.com/legal/accessibility-statement)**: Commitment to digital accessibility standards.

---

## AI Access Policy

- **Allowed**: `/product/*`, `/solutions/*`, `/pricing`, `/safety`, `/support/*`, `/guides/*`, `/blog/*`, `/customers`, `/about-us/*`, `/developers`, `/compliance/*`, `/legal/*`, `/download`, `/changelog`
- **Training Use**: Not permitted without explicit written consent.

---

## Metadata

- **Last Updated**: 2025-11-20
- **Primary Language**: English
- **Robots.txt**: https://www.heidihealth.com/robots.txt
- **Sitemap**: https://www.heidihealth.com/sitemap.xml
- **Preferred Format**: Markdown
- **Security**: HTTPS enforced; see Safety for controls and certifications