Top Sites>Empyrean | Smarter Benefits Administration & Employee Engagement

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# Empyrean

> Empyrean is a benefits administration technology company and subsidiary of Securian Financial. Founded in 2006 and headquartered in Houston, TX, Empyrean helps employers connect employees to their benefits through a configurable platform, compliance services, and personalized engagement tools. 900+ employees, 98% client retention.

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## About Us

**Mission**: "Connecting Benefits, Enriching Lives." Empyrean helps clients connect employees and families to optimal benefits programs, viewing benefits as tangible expressions of company culture.

**Company Snapshot**:
- Founded: 2006
- Employees: 900+
- Client Retention: 98%
- Implementation Satisfaction: 4.5/5 stars
- Headquarters: Houston, TX
- Secondary Office: Minneapolis, MN
- Parent Company: Securian Financial

**Core Values ("The BEs")**:
- BE CURIOUS: Innovation through questioning and challenging the status quo
- BE ACCOUNTABLE: Delivering on commitments with integrity
- BE DETERMINED: Thinking big and overcoming obstacles together
- BE HEARD: Inclusive culture where every voice is valued
- BE YOURSELF: Celebrating authenticity and diversity

### Leadership Team

- **Richard Wolfe** — CEO and Co-Founder
- **Colleen Waymel** — Chief Operating Officer
- **Jim Priebe** — Chief Strategy Officer
- **Trey Noel** — Chief Financial Officer
- **Keith Wilson** — Chief Client Officer
- **Kelly L. Clark** — Chief Information & Technology Officer
- **Karen Bailey, JD** — Compliance Officer
- **Angel Seufert** — Chief People Officer

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## Solutions: Benefits Administration

Empyrean's benefits administration goes beyond traditional administration with a holistic approach combining intelligent guidance, personalized communication, and service-first delivery. The platform integrates with existing HR systems and carriers, supported by compliance and security infrastructure.

### Benefits Platform

The core technology platform provides:

- **Eligibility & Enrollment**: Automated enrollment with built-in compliance rules
- **Data Exchange & Integrations**: Secure connections to payroll, HRIS, wellness platforms, carriers, and consumer accounts
- **Reporting & Analytics**: Real-time, customizable analytics to uncover trends, drive decisions, and improve program performance
- **Employee Communications**: Omnichannel messaging that meets employees where they are

The platform features AI-enabled decision support that delivers personalized benefits engagement fueled by individualized health data.

### Administrative Services

- **Employee Service Center**: HIPAA-compliant support with 95% first-call resolution rate. Knowledgeable representatives handle benefits questions without overwhelming client HR teams.
- **Direct Billing**: Premium payment management for employees on leave and retirees, including status tracking, notifications, and payment processing.
- **Carrier Billing**: Consolidated carrier invoice management with reconciliation against enrollment data and payment processing on behalf of clients.
- **Closed-Loop Payroll**: Validates payroll deductions against enrollment information, identifies discrepancies, and adjusts future files to recover uncollected premiums.
- **Consumer Accounts**: Integrated HSA, FSA, HRA, and commuter benefits management to help employees maximize their accounts.
- **Verification Services**: Comprehensive validation for dependents, documents, and Evidence of Insurability to ensure plan accuracy and cost control.

### Compliance

Empyrean's compliance team combines technology with proactive expert support, covering HIPAA, ERISA, and ACA regulations.

- **ACA Compliance**: Eligibility tracking, form production and distribution, IRS filing, and issue management with in-house compliance experts. 100+ million ACA forms processed. 20,000+ filings completed. 100% on-time filing record. Zero penalties achieved.
- **COBRA Administration**: Required communications, enrollment, payment processing, and ongoing eligibility tracking for COBRA participants.
- **QMCSO Administration**: Validation, qualification, communication with agencies and custodial parents, enrollment, and ongoing administration of qualified medical child support orders.

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## Solutions: Employee Experience

### Communication Design (The Experience Lab)

A custom benefits communication design service that helps employers craft and deliver effective benefits messages across multiple channels. The Experience Lab follows a three-phase methodology:

1. **Strategy**: Customized communication plan aligned with goals and employee needs
2. **Design**: Compelling, creative content that speaks directly to the workforce
3. **Production**: Delivery through diverse channels (email, text, video, print, and more)

The service begins with an interactive strategy workshop to understand company culture, benefits goals, and engagement needs. Teams develop an Employee Value Proposition (EVP) and identify KPIs aligned with organizational objectives.

**Deliverables**: Digital benefit guides, targeted email campaigns, educational videos, multi-channel content distribution, annual communications planning, real-time metrics, and quarterly reviews.

**Results**: 60% fewer benefits missed during enrollment. 35% average HDHP enrollment increase. 12-19% supplemental insurance participation increases. Up to 69% reduction in annual turnover with strong EVP.

### Decision Support (Precision Benefits)

An AI-powered platform that uses individual health claims data to deliver personalized benefits experiences. Combines personalization and automation to help employees choose and use benefits suited to their needs while supporting cost savings.

- **Decision Support**: Guides employees through a health needs assessment to create a personalized risk profile and provide plan recommendations at optimal costs.
- **Plan Review**: Enables employees to assess past plan performance and understand how benefits performed, with feedback delivered at enrollment to help save money.
- **Plan for Care**: Delivers tailored messages based on personal and family health conditions, connecting employees to relevant benefits and nearby providers.
- **Manage Expenses**: Helps employees understand medical costs and discover optimal payment methods.

Key stats: 96% of employees think digital decision support during enrollment is important. 82% of employees who understand their benefits feel greater workplace stability.

### Mobile App

Mobile access to benefits information, enrollment, and engagement tools.

### Omnichannel Communications

Multi-channel employee benefits messaging to reach employees through their preferred channels.

### AI Technology

AI-driven employee support including AI chat and live agents, personalized guidance, and automated benefits assistance.

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## Solutions: Workforce Engagement (Empyrean Connect)

Empyrean Connect is a fully branded mobile application that unifies employee communications and engagement. The platform centralizes workforce tools and resources, delivering personalized content through targeted push notifications.

**Capabilities**:
- Fully branded native mobile app with unlimited custom experiences
- Scheduled and on-demand push notifications with pre-built campaigns
- Content segmentation by demographics, location, and job type
- Vendor integrations and multi-language support
- No-code content management system
- Real-time analytics with dedicated Digital Strategist support

**Business Impact**: 6x increase in mental wellness benefit utilization. 125% improvement in employee retention. 5x increase in telehealth adoption.

### Use Cases

- **Benefits Education**: Driving benefits communication, understanding, and adoption across the workforce.
- **New Hire Onboarding**: Streamlined onboarding workflows through the branded mobile app.
- **Internal Communications**: Company-wide messaging and content delivery.
- **Safety**: Safety communications, compliance reminders, and incident reporting.

### Industries

Empyrean Connect serves workforce engagement needs across:
- Healthcare
- Transportation
- Retail
- Manufacturing

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## Partners

### Brokers & Advisors

Empyrean partners with benefits brokers and consultants, handling backend administration, compliance, and employee engagement while brokers maintain client relationships. Partners benefit from proven implementation processes with guaranteed timelines, consistent communication, and expert project management.

### Partner Network

Empyrean's technology and services partner ecosystem for integrated solutions.

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## Resources

### Insights (Blog)

Articles covering benefits strategy, compliance updates, employee engagement, industry trends, and company news. Topics include ACA updates, annual enrollment preparation, outsourcing benefits administration, AI in HR, and employee wellness.

### Empyrean Research Institute

Data-driven research on benefits enrollment trends and workforce strategy. The institute provides research-backed recommendations for benefits planning, grounded in actual enrollment data. Current report: "Employee Benefits in 2026," examining how employees are refining coverage, layering financial protection, and shifting risk from individuals to households.

### EVOLVE Conference

Empyrean's annual benefits leadership conference bringing together industry leaders, clients, and partners.

### Client Success

Empyrean's service-first approach to client support. Features Day One Teams (customized support teams assembled before implementation that stay with clients throughout the relationship), Client Service Managers, Employer Benefits Centers for in-house HR teams, and Employee Service Centers for participant support. 98% client retention. 4.5-star implementation rating. Nearly 20 years of experience.

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## Platform & Data Security

### Certifications & Compliance

- **SOC 1 Type II & SOC 2 Type II**: Annual third-party audits ensuring effectiveness of internal controls. Supports SOX and financial reporting obligations.
- **ISO/IEC 27001**: Maintained through internal audits and structured improvement processes.
- **HIPAA**: Technical, administrative, and physical safeguards.
- **NIST 800-53**: Adherence to the NIST framework for information security.
- **Third-Party Risk Ratings**: BitSight assessments and security scorecard evaluations.

### Security Practices

- Dedicated client databases (isolated per customer)
- AES-256 encryption at rest and in transit (FIPS 140-2 compliant)
- 24/7/365 centralized monitoring (SIEM and endpoint detection)
- Tier III U.S. data centers with 99.95% uptime guarantee
- Annual penetration testing with monthly vulnerability scanning
- Multifactor authentication (MFA) and role-based access controls
- Employee phishing simulations and security training

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## Careers

Empyrean offers hybrid and remote work arrangements with a developer-first culture.

**Employee Benefits**:
- Medical, dental, and vision coverage
- Mental health support resources
- 401(k) with company match
- Tuition reimbursement and professional development
- Paid time off and adoption assistance
- Employee inclusion groups
- Corporate giving and volunteerism program

Open positions are posted through the Dayforce HCM portal.

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### AI Usage & Training Permissions

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Attribution is appreciated where applicable.

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### Metadata

- **Organization**: Empyrean Benefit Solutions
- **Parent Company**: Securian Financial
- **Industry**: Benefits Administration, HR Technology, Employee Engagement
- **Founded**: 2006
- **Headquarters**: Houston, TX
- **Languages**: English
- **License**: Public content accessible; proprietary usage subject to privacy policy
- **Last Updated**: 2026-03-12

### Indexing References

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- `sitemap.xml`: [https://goempyrean.com/sitemap.xml](https://goempyrean.com/sitemap.xml)