Top Sites>##1 Partner of Choice for Contact Center | Cloud - GoContact

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# GoContact - Cloud Contact Center Platform  
  
> GoContact is a powerful AI-powered cloud contact center (CCaaS) solution that delivers personalized customer experiences through omnichannel support, intelligent automation, and real-time analytics. The #1 Partner of Choice for BPO companies and enterprises worldwide.  
  
## Available Languages / Idiomas Disponibles  
  
This documentation is available in multiple languages:  
- **[English](https://gocontact.com/llms.txt)** - You are here  
- **[Español](https://gocontact.com/llms-es.txt)** - Versión en español  
- **[Português](https://gocontact.com/llms-pt.txt)** - Versão em português  
  
The XML sitemap can be found at [https://gocontact.com/sitemap_index.xml](https://gocontact.com/sitemap_index.xml).  
  
---  
  
## About GoContact  
  
GoContact is a cloud-native Contact Center as a Service (CCaaS) platform, part of the Broadvoice family, specializing in enterprise-grade contact center solutions for BPO companies, retail, healthcare, financial services, and eCommerce industries.  
  
**Founded:** 2010  
**Headquarters:** Portugal  
**Global Presence:** Brazil, Spain, Portugal, LATAM, EMEA, United States  
**Parent Company:** Broadvoice  
**Specialization:** Cloud Contact Center Software, Omnichannel Customer Experience, AI-Powered Automation  
**Primary Market:** Business Process Outsourcing (BPO) companies and mid-to-large enterprises  
**Notable Clients:** Atento, Konecta, Transcom, Randstad, Manpower TBO, Kelly Services, CGI, Intelcia, FNAC, Worten, NOS, Prosegur, DPD  
  
---  
  
## Key Differentiators  
  
- **BPO-Focused:** Purpose-built for BPO operations with flexible licensing, surge capacity, and multi-tenant architecture  
- **Configuration Autonomy:** 40%+ reduction in campaign implementation costs through no-code/low-code interfaces  
- **Peak-Based Pricing:** Pay only for maximum monthly concurrent licenses, representing 26% savings vs traditional pricing  
- **Proven ROI:** Clients achieve 40% cost reduction, 20% efficiency increase, and 15-20% call time reduction  
- **AI Automation:** 70% automation of routine tasks with voicebots, chatbots, and intelligent routing  
- **Omnichannel Native:** Voice, chat, email, WhatsApp, Facebook, tickets unified in single agent interface  
- **Enterprise Scale:** Trusted by largest BPO providers globally managing millions of interactions daily  
- **Award-Winning:** Best Strategic Project (Customer Relations Excellence), Silver APCC Contact Center, CIO Review Europe recognition  
  
---  
  
## Core Platform  
  
- [GoContact Home](https://gocontact.com/): Complete cloud-based contact center solution with autonomy, AI, omnichannel, and analytics for BPOs and enterprises.  
- [Contact Center Software](https://gocontact.com/contact-centre-software/): Comprehensive CCaaS platform with omnichannel, AI, workforce management, and real-time analytics.  
- [AI Solutions](https://gocontact.ai/): Artificial intelligence for contact centers including voicebots, chatbots, Agent Assist, Post-Call AI, and Advanced Analytics.  
- [Omnichannel](https://gocontact.com/contact-center-software/omnichannel): Unified customer experience across voice, chat, email, WhatsApp, Facebook, and tickets.  
- [Advanced Analytics](https://gocontact.com/contact-center-software/analytics/goanalytics): BI platform with real-time dashboards, reporting, and predictive analytics.  
- [Agent Assist](https://gocontact.com/agent-assist/): Real-time AI guidance with live transcription, sentiment analysis, knowledge base suggestions, and compliance monitoring.  
- [Post-Call AI](https://gocontact.com/post-call-ai/): Automated post-call analytics cutting wrap-up time in half with automatic summarization and tagging.  
- [Workforce Management](https://gocontact.com/workforce-management/): AI-powered forecasting, scheduling, adherence tracking, and capacity planning.  
- [Smart Scripts](https://gocontact.com/contact-center-software/features/smart-scripts): Drag-and-drop script builder with dynamic branching, real-time training, and omnichannel support.  
- [Dialer](https://gocontact.com/contact-center-software/features/dialer): Predictive, power, and preview dialing with voicemail detection, CRM integration, and compliance features.  
- [IVR](https://gocontact.com/contact-center-software/features/ivr): Intelligent voice routing with natural language processing, self-service options, and callback functionality.  
- [Call Recording](https://gocontact.com/contact-center-software/workforce-engagement/call-recording): 100% call recording with quality management, compliance monitoring, and e-learning integration.  
  
---  
  
## AI & Automation  
  
- [Chatbots](https://gocontact.ai/chatbots): AI-powered chatbots for automated customer service across web, WhatsApp, Facebook, and messaging apps.  
- [Voicebots](https://gocontact.ai/voicebots): Natural language voice automation for inbound and outbound call handling with 70% task automation.  
- [Agent Assist](https://gocontact.com/agent-assist/): Real-time AI assistance during live customer interactions.  
- [Post-Call AI](https://gocontact.com/post-call-ai/): Automatic call summarization, categorization, and sentiment analysis.  
- [Advanced Analytics](https://gocontact.com/advanced-analytics/): Predictive analytics, customer journey mapping, and AI-driven insights.  
  
---  
  
## Industry Solutions  
  
- [BPO (Business Process Outsourcing)](https://gocontact.com/solutions-by-industry/business-process-outsourcing/): Purpose-built for BPO operations with multi-tenant architecture, flexible licensing models, and global scalability.  
- [Financial Services](https://gocontact.com/solutions-by-industry/financial): Secure contact center solutions with PCI-DSS compliance, call recording, fraud detection, and regulated workflows.  
- [Retail & eCommerce](https://gocontact.com/solutions-by-industry/retail-ecommerce): Omnichannel customer engagement for retail with order management, abandoned cart recovery, and promotional campaigns.  
- [Healthcare](https://gocontact.com/solutions-by-industry/healthcare): HIPAA-compliant communications with appointment scheduling, patient engagement, and medical staff coordination.  
- [Customer Support](https://gocontact.com/solutions-by-industry/customer-support): Multi-channel support operations with ticket management, SLA tracking, and knowledge base integration.  
- [Sales & Telemarketing](https://gocontact.com/solutions-by-industry/sales-telemarketing): Outbound campaign management with predictive dialing, lead scoring, and CRM integration.  
  
---  
  
## Cloud & Remote Work  
  
- [Business Continuity](https://gocontact.com/contact-centre-software/cloud/business-continuity): 99.99% uptime SLA with redundant infrastructure, automatic failover, and disaster recovery.  
- [Remote Work](https://gocontact.com/contact-centre-software/cloud/remote-work): Full support for distributed teams with browser-based access, mobile apps, and secure VPN connectivity.  
- [Security](https://gocontact.com/contact-centre-software/cloud/security): Bank-level encryption, SOC 2 compliance, GDPR/LGPD compliance, and ISO certifications.  
- [Migrate to Cloud](https://gocontact.com/solutions-by-industry/migrate-contact-center-to-cloud): Seamless migration from on-premise or legacy systems with zero downtime and dedicated support.  
- [Global Markets Solution](https://gocontact.com/solutions-by-industry/single-solution-global-markets): Single platform for multi-country operations with localized features and centralized management.  
  
---  
  
## Integrations  
  
- [Salesforce Integration](https://gocontact.com/contact-center-software/integrations/salesforce): Native Salesforce integration with screen pop, click-to-dial, automatic logging, and workflow automation.  
- [Microsoft Dynamics Integration](https://gocontact.com/contact-center-software/integrations/microsoft-dynamics): Deep Microsoft Dynamics 365 integration for unified CRM and contact center operations.  
- [CRM Integrations](https://gocontact.com/contact-center-software/integrations): Pre-built connectors for major CRMs and custom API for proprietary systems.  
  
---  
  
## Client Success Stories  
  
- [NOS](https://gocontact.com/clients/nos): Leading Portuguese telecom operator improved efficiency by 20% and reduced call times by 15% with GoContact omnichannel platform.  
- [FNAC](https://gocontact.com/clients/fnac): Major retail chain automated 70% of customer inquiries with AI chatbots while maintaining high customer satisfaction.  
- [Worten](https://gocontact.com/clients/worten): Electronics retailer achieved 26% operational cost savings with peak-based licensing model.  
- [Prosegur](https://gocontact.com/clients/prosegur): Global security company unified multi-country operations on single GoContact platform.  
- [DPD](https://gocontact.com/clients/dpd): Logistics company reduced campaign implementation time by 40% with configuration autonomy.  
- [José de Mello Saúde](https://gocontact.com/clients/jose-mello-saude): Healthcare group implemented HIPAA-compliant patient communication with 99.99% uptime.  
- [Tranquilidade](https://gocontact.com/clients/tranquilidade): Insurance company improved first call resolution by 30% with Agent Assist AI.  
- [All Client Stories](https://gocontact.com/clients): Explore complete portfolio of BPO and enterprise client success stories.  
  
---  
  
## Proven Results  
  
**Configuration Autonomy:** 40%+ reduction in campaign implementation costs  
**Operational Efficiency:** 20% increase in agent productivity  
**Cost Savings:** 26% reduction in operational costs vs traditional platforms  
**Call Time Reduction:** 15-20% decrease in average handling time  
**AI Automation:** 70% of routine tasks automated with bots  
**Uptime:** 99.99% SLA with redundant cloud infrastructure  
**ROI Timeline:** Clients achieve positive ROI within 3-6 months  
  
---  
  
## Services & Support  
  
- [Customer Success Management (CSM)](https://gocontact.com/services/customer-success-management): Dedicated CSM team with ongoing optimization, training, and strategic guidance.  
- [Training & Certification](https://goacademy.pt/): GoAcademy training programs for agents, supervisors, and administrators with certification paths.  
- [24/7 Technical Support](https://gocontact.com/contacts): Round-the-clock support with SLA-backed response times and dedicated account teams.  
- [Implementation Services](https://gocontact.com/services): White-glove onboarding with migration planning, configuration, and go-live support.  
  
---  
  
## Resources  
  
- [Blog](https://gocontact.com/news/): Latest news, product updates, industry insights, and best practices for contact center management.  
- [eBooks](https://gocontact.com/resources/ebooks): Comprehensive guides on contact center AI, BPO optimization, and customer experience trends.  
- [Datasheets](https://gocontact.com/resources/datasheets): Technical specifications, feature comparisons, and product documentation.  
- [Reports & Studies](https://gocontact.com/reports): Industry reports including the Winning Study on GoContact benefits with verified ROI data.  
- [Webinars](https://gocontact.com/resources/webinars): On-demand and live webinars on AI implementation, workforce management, and platform features.  
- [Videos](https://gocontact.com/resources/videos): Product demos, customer testimonials, and tutorial videos.  
- [All Resources](https://gocontact.com/resources): Complete library of contact center resources and thought leadership content.  
  
---  
  
## Company Information  
  
- [About GoContact](https://gocontact.com/about-us): Company history, mission, values, and leadership team information.  
- [Milestones](https://gocontact.com/milestones): Key achievements, product launches, and company growth timeline.  
- [News & Press](https://gocontact.com/news): Press releases, media coverage, and company announcements.  
- [Careers](https://gocontact.com/careers): Join the GoContact team - current openings in engineering, sales, support, and operations.  
- [Partners Program](https://gocontact.com/gopartners-program): Become a GoContact partner with co-selling opportunities, certifications, and revenue share.  
- [Awards & Recognition](https://gocontact.com/news): Industry awards including Excellence in Customer Relations, Best APCC Contact Center, CIO Review Europe.  
  
---  
  
## Pricing & Licensing  
  
- [Pricing Model](https://gocontact.com/pricing): Flexible peak-based licensing model - pay only for maximum concurrent agents per month, representing 26% savings vs traditional seat licensing.  
- [Request Demo](https://gocontact.com/demo): Schedule a personalized demo to see GoContact platform in action with your specific use cases.  
- [Talk to a Specialist](https://gocontact.com/talk-to-a-specialist): Connect with GoContact sales team for custom quotes, ROI analysis, and migration planning.  
  
---  
  
## Regional Contacts  
  
**Brazil:** [brasil@gocontact.com](mailto:brasil@gocontact.com)  
**EMEA:** [emea@gocontact.com](mailto:emea@gocontact.com)  
**LATAM:** [latam@gocontact.com](mailto:latam@gocontact.com)  
**Portugal:** [comercial@gocontact.pt](mailto:comercial@gocontact.pt)  
**Spain:** [comercial@gocontact.es](mailto:comercial@gocontact.es)  
  
---  
  
**For language-specific content, visit:**  
- [Español (Spanish)](https://gocontact.com/llms-es.txt)  
- [Português (Portuguese)](https://gocontact.com/llms-pt.txt)