Top Sites>Georgia Natural Gas | Life is complicated. Natural gas shouldn't be.

# Default rules for all user agents
User-agent: *
# Explicitly allow these paths for all crawlers
Allow: /gngsocial
Allow: /deals
Allow: /easymove
Allow: /prices
Allow: /kroger100
Allow: /free
Allow: /visa100
Allow: /save120
# customer applications
Disallow: /pay-now
Disallow: /sspconfirm/
Disallow: /renew/
Disallow: /oppc/
Disallow: /enroll/
Disallow: /choices/
Disallow: /utility/
Disallow: /brand/
Disallow: /business/find-your-energy-manager
# public directories of static assets
Disallow: /downloads/
Disallow: /img/
Disallow: /images/
Disallow: /files/

# OpenAI's ChatGPT crawler
User-agent: GPTBot
Allow: /gngsocial
Allow: /deals
Allow: /easymove
Allow: /prices
Allow: /kroger100
Allow: /free
Allow: /visa100
Allow: /save120
Disallow: /pay-now
Disallow: /sspconfirm/
Disallow: /renew/
Disallow: /oppc/
Disallow: /enroll/
Disallow: /choices/
Disallow: /utility/
Disallow: /brand/
Disallow: /business/find-your-energy-manager

# Anthropic's Claude crawler
User-agent: Anthropic-AI
Allow: /gngsocial
Allow: /deals
Allow: /easymove
Allow: /prices
Allow: /kroger100
Allow: /free
Allow: /visa100
Allow: /save120
Disallow: /pay-now
Disallow: /sspconfirm/
Disallow: /renew/
Disallow: /oppc/
Disallow: /enroll/
Disallow: /choices/
Disallow: /utility/
Disallow: /brand/
Disallow: /business/find-your-energy-manager

# Alternative Anthropic crawler
User-agent: Claude-Web
Allow: /gngsocial
Allow: /deals
Allow: /easymove
Allow: /prices
Allow: /kroger100
Allow: /free
Allow: /visa100
Allow: /save120
Disallow: /pay-now
Disallow: /sspconfirm/
Disallow: /renew/
Disallow: /oppc/
Disallow: /enroll/
Disallow: /choices/
Disallow: /utility/
Disallow: /brand/
Disallow: /business/find-your-energy-manager

# Cohere's crawler
User-agent: Cohere-AI
Allow: /gngsocial
Allow: /deals
Allow: /easymove
Allow: /prices
Allow: /kroger100
Allow: /free
Allow: /visa100
Allow: /save120
Disallow: /pay-now
Disallow: /sspconfirm/
Disallow: /renew/
Disallow: /oppc/
Disallow: /enroll/
Disallow: /choices/
Disallow: /utility/
Disallow: /brand/
Disallow: /business/find-your-energy-manager

# Common Crawl bot
User-agent: CCBot
Allow: /gngsocial
Allow: /deals
Allow: /easymove
Allow: /prices
Allow: /kroger100
Allow: /free
Allow: /visa100
Allow: /save120
Disallow: /pay-now
Disallow: /sspconfirm/
Disallow: /renew/
Disallow: /oppc/
Disallow: /enroll/
Disallow: /choices/
Disallow: /utility/
Disallow: /brand/
Disallow: /business/find-your-energy-manager

# Google's Bard/Gemini crawler
User-agent: Google-Extended
Allow: /gngsocial
Allow: /deals
Allow: /easymove
Allow: /prices
Allow: /kroger100
Allow: /free
Allow: /visa100
Allow: /save120
Disallow: /pay-now
Disallow: /sspconfirm/
Disallow: /renew/
Disallow: /oppc/
Disallow: /enroll/
Disallow: /choices/
Disallow: /utility/
Disallow: /brand/
Disallow: /business/find-your-energy-manager

# Microsoft's crawler (potentially used for Bing AI)
User-agent: Bingbot
Allow: /gngsocial
Allow: /deals
Allow: /easymove
Allow: /prices
Allow: /kroger100
Allow: /free
Allow: /visa100
Allow: /save120
Disallow: /pay-now
Disallow: /sspconfirm/
Disallow: /renew/
Disallow: /oppc/
Disallow: /enroll/
Disallow: /choices/
Disallow: /utility/
Disallow: /brand/
Disallow: /business/find-your-energy-manager

# Meta's crawler
User-agent: FacebookBot
Allow: /gngsocial
Allow: /deals
Allow: /easymove
Allow: /prices
Allow: /kroger100
Allow: /free
Allow: /visa100
Allow: /save120
Disallow: /pay-now
Disallow: /sspconfirm/
Disallow: /renew/
Disallow: /oppc/
Disallow: /enroll/
Disallow: /choices/
Disallow: /utility/
Disallow: /brand/
Disallow: /business/find-your-energy-manager

# Omgili crawler
User-agent: Omgilibot
Allow: /gngsocial
Allow: /deals
Allow: /easymove
Allow: /prices
Allow: /kroger100
Allow: /free
Allow: /visa100
Allow: /save120
Disallow: /pay-now
Disallow: /sspconfirm/
Disallow: /renew/
Disallow: /oppc/
Disallow: /enroll/
Disallow: /choices/
Disallow: /utility/
Disallow: /brand/
Disallow: /business/find-your-energy-manager

Sitemap: https://gng.com/sitemap.xml

# Georgia Natural Gas (GNG) Knowledge Base

> Georgia Natural Gas (GNG) is a natural gas marketing company serving Georgia customers. GNG buys gas from energy producers and marketers and sells it to residential and commercial customers. GNG is the leading natural gas provider in Georgia, serving more Georgians than any other gas provider.

## Company Information

GNG operates as a marketer, while Atlanta Gas Light Company (AGLC) serves as the utility regulated by the Georgia Public Service Commission (PSC). AGLC distributes natural gas on behalf of GNG and other marketers, maintains the gas pipeline system, and responds to gas leaks and other emergencies.

### Contact Information
- Customer Service (metro Atlanta): 770-850-6200
- Customer Service (outside Atlanta): 1-877-850-6200
- Hours: Monday-Friday 7AM-8PM, Saturday 8AM-5PM
- Emergency/Gas Leak (metro Atlanta): 770-907-4231
- Emergency/Gas Leak (outside Atlanta): 877-427-4321
- Email: customerservice@gng.com
- Website: gng.com

### Mailing Addresses
- General Correspondence: Georgia Natural Gas, P.O. Box 440667, Kennesaw, GA 30160-9512
- Payment Address: Georgia Natural Gas, Attn: Payment Center, PO Box 71245, Charlotte, NC 28272-1245

## Service Plans and Pricing

GNG offers several types of natural gas plans designed to meet different customer needs and preferences.

### Variable Price Plans
Variable price plans bill gas usage at a price per therm that may change or remain the same monthly. The per-therm price is influenced by wholesale gas costs, weather, market conditions, and other factors. These plans have no long-term contract requirements.

- **Variable Select Plan**: Standard variable price plan with no long-term contract or cancellation fees. Customer Service Charge ranges from $3.99-$6.99 per month based on credit criteria and payment history.

- **Market Intro Plan**: For new customers only, offering the lowest variable rate and no Customer Service Charge for the first two months. After two months, customers automatically move to the Variable Select plan with applicable Customer Service Charge.

- **Senior Discount Plan**: Available to customers 65+ years with total annual combined income of $30,120 or less. Offers lower per-therm rate and potential discount on AGLC Base Charge up to $14 per month. Requires submission of Senior Discount Application.

- **Market Advantage Plan**: Variable rate plan with per-therm rate guaranteed to be at least $0.05 per therm lower than Variable Select rate. Customer Service Charge ranges from $4.99-$7.99 per month.

### Fixed Price Plans
Fixed price plans lock in a specific price per therm for the entire term of the agreement. The per-therm rate remains constant regardless of market fluctuations, providing price certainty. Early termination charges apply if the contract is broken before expiration.

- **6-Month Fixed Plan**: Shortest-term fixed rate plan offering protection with flexibility. Customer Service Charge ranges from $6.99-$7.99 per month. Early termination charge: $50.

- **12-Month Fixed Plan**: Most popular fixed rate plan with year-long price protection. Customer Service Charge ranges from $7.99-$8.99 per month. Early termination charge: $100 during first half of agreement, $50 during second half.

- **18-Month Fixed Plan**: Extended fixed rate plan offering longer-term price certainty. Customer Service Charge ranges from $8.99-$9.99 per month. Early termination charge: $150 in first six months, $100 in second six months, $50 in final six months.

- **24-Month Fixed Plan**: Longest-term fixed rate plan offering maximum price stability over two years. Customer Service Charge ranges from $8.99-$9.99 per month. Early termination charge: $200 in first six months, $150 in second six months, $100 in third six months, $50 in final six months.

### Flat Bill Plans
Flat bill plans provide a set monthly bill amount regardless of usage or gas prices, offering complete budget predictability.

- **Guaranteed Bill℠ Plan**: Pay the same flat bill amount every month, regardless of changes in weather or natural gas prices. Amount is based on historical gas usage, weather patterns, and expected natural gas prices. Includes AGLC Base Charge, GNG Customer Service Charge, Gas Charge, and Interstate Pipeline Capacity Charge. Does not include taxes or one-time charges (connection, late fees). Early termination charge: $150 if cancelled during first six months, $75 if cancelled during last six months. Automatically renews for another 12 months with 90-day satisfaction guarantee.

### Credit Builder Plans
Credit builder plans are designed for customers establishing or rebuilding credit, typically requiring prepayment rather than deposits.

- **Pre-Pay Guaranteed Bill Plan**: Flat bill plan requiring advance payment. No deposit required. Offers predictable monthly amount and protection against high winter bills. Early termination charges same as standard Guaranteed Bill plan.

- **Pre-Pay Plan**: Variable rate plan requiring advance payment for expected costs. Customer Service Charge: $8.99 per month. No deposit required. Difference between prepaid amount and actual charges reconciled on next bill.

## Bill Components

GNG bills contain various components depending on the plan type.

### Standard Components
- **AGLC Base Charge**: Regulated charge from utility (AGLC) billed through all gas marketers. Full charge applies for each service period regardless of days of service. Qualifying seniors may receive up to $14 per month reduction.

- **GNG Customer Service Charge**: Covers cost of maintaining and servicing accounts. Varies based on price plan, credit criteria, and payment history. Full charge applies for each service period regardless of days of service.

- **Gas Charge**: Charge for gas used during service period. Calculated as quantity of gas used multiplied by price per therm. Varies based on plan type (fixed, variable, flat).

- **Flat Bill Charge**: Set amount for flat bill plans that includes AGLC Base Charge, GNG Customer Service Charge, Gas Charge. Prorated for non-standard service periods (fewer than 27 days or more than 33 days).

- **Sales Tax**: Required by state law, applied to all applicable charges. Tax-exempt customers must provide necessary exemption certificate.

### Additional Charges
- **Late Charge**: Assessed when account becomes past due by $30 or more. Amount: 1.5% of unpaid amount, minimum $10.

- **Early Termination Charge**: Assessed when customer breaches fixed price or flat bill agreement. Amount varies by plan and time remaining in contract. May be waived for: low-income consumers seeking first-time service from regulated provider, active military duty, death of account holder, moving outside AGLC service territory, customers on GNG's Seasonal Savings Program.

- **Connection Charge**: Fee for establishing new service or new account. Amount: $35 from GNG plus any AGLC charges. Does not apply to customers switching to GNG at current premises.

- **Reconnection Charge**: Fee for reestablishing service at same premises after disconnection. Amount: $35 from GNG plus any AGLC charges.

- **Seasonal Reconnection Charge**: Fee when service is disconnected and reconnected at same location within 12 months. Amount: Pass-through charge from AGLC. Waived for participants in GNG's Seasonal Savings Program.

## Payment Options

GNG offers multiple convenient payment methods:

- **Online Payment**: Pay through GNG website (gng.com), mobile app, or banking institution. Available 24/7.

- **Automatic Payment**: Set up recurring payments through bank draft, credit card, or debit card. Enroll online or by calling Customer Service.

- **Mail Payment**: Send check or money order to Georgia Natural Gas, Attn: Payment Center, PO Box 71245, Charlotte, NC 28272-1245. Allow several days for delivery and processing.

- **Phone Payment**: Pay by calling automated payment line at 1-800-218-4926. SpeedPay charges a fee for each transaction. May take up to two business days to be credited.

- **In-Person Payment**: Pay at Money Services or Customer Service counters at participating retail locations. May include payment processing fee. May take up to two business days to be credited.

- **Pay By Text**: Pay via text message using bank account or credit card. No GNG fee, but message and data rates may apply. May take up to two business days to be credited.

## Special Programs and Services

GNG offers several specialized programs to meet diverse customer needs.

### Greener Life® Program
Greener Life is GNG's carbon offset program that helps customers reduce their environmental impact by offsetting greenhouse gas emissions from natural gas usage.

- **Carbon Offsets**: GNG calculates greenhouse gas emissions from customer's natural gas usage and retires carbon offsets to balance 100% of emissions. Green-e® Climate certified. Projects include Forest Carbon, Landfill Gas Capture/Combustion, Industrial Process Emissions in locations such as Tennessee, Florida, South Carolina, Ohio, Maine, Georgia, and Illinois. Over 700 million pounds of CO2e offset to date.

- **Certified Low Emissions Gas**: Responsibly sourced natural gas with lower emissions during production. Partnered with MiQ, a not-for-profit organization for certifying natural gas.

- **Pricing**: $4.99 per month after promotional period. Promotional offer includes first 12 months free with qualifying plans, plus 5¢ per therm reward on fixed and variable rate plans or $2.50 per month reward on flat bill plans during promotional period.

### Senior Discount Program
Provides financial assistance to eligible senior citizens on their natural gas bills.

- **Eligibility**: Age 65 years or older with total annual combined household income of $30,120 or less. Must submit Senior Discount Application.

- **Benefits**: Up to $14 per month reduction on AGLC Base Charge, special per-therm discount on certain plans, reduced Flat Bill Charge for customers on flat bill plans.

### Budget Billing Plan
Helps customers manage seasonal fluctuations in their natural gas bills by establishing consistent monthly payments.

- **Features**: Payment amount based on estimated cost of gas service over 12 service periods. Periodically calculates difference between budgeted amount and actual charges. Variance used to calculate new monthly payment for next budget period.

- **Limitations**: Not available to customers with past due balances on gas service. Does not include late charges or warranty charges. Full variance amount appears on next bill if plan is terminated. Cannot rejoin until total balance is paid in full. May be required to terminate if entering alternative payment arrangement.

### Seasonal Savings Program
Benefits customers who disconnect and reconnect service seasonally, such as those with vacation homes or seasonal businesses.

- **Benefits**: Seasonal Reconnection Charge waived. Early termination charge waived if service disconnected within 45 days of expiration date while on program.

## Service Policies

GNG has established policies for service establishment, termination, disconnection, and other account-related matters.

### Service Establishment
- Must be at least 18 years old
- Deposits up to $200 may be required based on credit criteria
- Deposits refunded after six consecutive months of good standing plus accrued interest if applicable
- Refund method: Credit applied to account

### Service Termination
- At least 10 business days' advance notice by phone required
- Confirmation number provided for reference
- Customer responsible for all charges until termination date

### Switching Marketers
- Switch requested before 15th of month generally effective by beginning of following month
- Switch requested on or after 15th may not be effective until second month following request
- First bill from new marketer usually received within 30 days after switch becomes effective
- Early termination charges may apply for fixed price or flat bill plans

### Disconnection for Nonpayment
- Notice provided at least 15 days prior to disconnection date
- At least one reasonable payment arrangement offered in writing
- Reconnection requirements: All past due amounts, reconnection charges, and possibly deposit
- Restrictions:
  - No disconnection during illness with proper documentation
  - No disconnection during winter period (Nov 15-Mar 15) with payment arrangement

### Winter Protection
- Period: November 15 through March 15
- Requirements: Written agreement to pay past due balance in equal installments between first billing after March 15 and before October 15
- Current charges must be paid by due date
- Disconnection may resume if customer defaults on arrangement

### Medical Hardship
- Eligible if serious illness would be aggravated by disconnection
- Requirements: Written notice followed by physician statement within 10 days
- Duration: Lesser of illness duration or one month, renewable once
- Dispute resolution: PSC may make final determination in disputed cases

## Service Area

GNG serves communities throughout Georgia within Atlanta Gas Light Company's service territory, including:

Acworth, Alpharetta, Athens, Atlanta, Avondale Estates, Ball Ground, Barnesville, Bogart, Bowdon, Braselton, Bremen, Brookhaven, Buford, Calhoun, Canton, Carrollton, Chatsworth, Chickamauga, Clarkston, Conley, Conyers, Cornelia, Covington, Cumming, Dahlonega, Dallas, Dawsonville, Decatur, Douglasville, Duluth, Ellenwood, Ellijay, Fairburn, Fayetteville, Flowery Branch, Forest Park, Forsyth, Gainesville, Grayson, Griffin, Hampton, Hiram, Hoschton, Jackson, Jasper, Jefferson, Johns Creek, Jonesboro, Kennesaw, Lawrenceville, Lilburn, Lithonia, Locust Grove, Loganville, Mableton, Marietta, McDonough, Morrow, Newnan, Norcross, Oakwood, Palmetto, Peachtree City, Peachtree Corners, Powder Springs, Rex, Ringgold, Riverdale, Roswell, Sandy Springs, Scottdale, Senoia, Sharpsburg, Smyrna, Snellville, Stockbridge, Stone Mountain, Suwanee, Temple, Tucker, Tyrone, Union City, Villa Rica, Watkinsville, Winston, Woodstock

## Energy Saving Tips

GNG provides recommendations to help customers reduce energy consumption and lower their bills:

- **Water Heater Optimization**: Make adjustments to water heater settings and usage patterns to reduce gas consumption and lower bills.

- **Insulation Upgrade**: Improve home insulation in attics, walls, and around windows and doors for better heat retention, increased energy efficiency, and lower heating costs.

- **Programmable Thermostat**: Install and properly use programmable thermostats to automatically adjust temperature settings and reduce heating when not needed.

- **WaterSense Fixtures**: Use EPA WaterSense rated showerheads and faucets to reduce hot water usage and lower water and gas bills.

- **Home Energy Audit**: Get professional assessment of home energy efficiency to identify specific areas for improvement and potential savings.

## Dispute Resolution

GNG has established procedures for resolving customer complaints and disputes.

### Complaint Resolution Process
- First step: Contact GNG Customer Care Center
  - Phone: 770-850-6200 (metro Atlanta) or 1-877-850-6200 (outside Atlanta)
  - Email: customerservice@gng.com
  - Mail: Georgia Natural Gas, P.O. Box 440667, Kennesaw, GA 30160-9512
  - Fax: 877-281-5775
  - Online: gng.com

### Escalation Process
- Georgia Public Service Commission, Office of Consumer Affairs
  - Address: 244 Washington St., SW, Atlanta, GA 30334
  - Phone: 404-656-4501 (metro Atlanta) or 1-800-282-5813 (outside Atlanta)
  - Email: gapsc@psc.ga.gov
  - Website: psc.ga.gov

### Binding Arbitration
- Applies to all disputes not resolved informally or through PSC
- Administrator: American Arbitration Association (AAA)
- Small claims exception: Claims for $15,000 or less may be brought in Magistrate Court
- Class action waiver: No class arbitrations or class actions permitted
- GNG pays all arbitration filing fees and arbitrator costs

## Legal Terms

GNG's Terms and Conditions of Service contain important legal provisions governing the relationship between GNG and its customers.

### Binding Arbitration
- All disputes must be resolved through binding arbitration by American Arbitration Association
- Exception: Small claims ($15,000 or less) may go to Magistrate Court
- No class actions or consolidated claims permitted
- Written notice of dispute required before arbitration
- GNG pays all arbitration filing fees and arbitrator costs

### Limitation of Liability
- Not responsible for losses from AGLC actions, acts of God, weather, war, civil disturbance
- No liability for consequential, exemplary, or punitive damages unless authorized by law

### Service Agreement
- Receiving natural gas service constitutes agreement to terms
- GNG reserves right to discontinue gas service immediately without notice during extraordinary events
- GNG may change terms with written notice
- Terms governed by Georgia law

## Sustainability Initiatives

GNG demonstrates commitment to environmental responsibility through various sustainability programs and partnerships.

### Carbon Offset Projects
- Types: Forest Carbon, Landfill Gas Capture/Combustion, Industrial Process Emissions
- Locations: Tennessee, Florida, South Carolina, Ohio, Maine, Georgia, Illinois
- Verification: Projects validated and registered under Climate Action Reserve and American Carbon Registry
- Total impact: Over 700 million pounds of CO2e offset

### Community Partnerships
- Partners: Georgia Aquarium, Atlanta Hawks, Atlanta Botanical Garden, Georgia Tech
- Events: Earth Day Electronics Recycling, Chattahoochee River Cleanup, Sustainability Summit
- Education: Awareness programs about environmental impact and sustainable practices

### Corporate Responsibility
- Commitment: Environmental responsibility for over 25 years
- Leadership: Georgia's natural gas leader in protecting the environment
- Certification: Green-e® Climate certified programs
- Innovation: Certified Low Emissions gas program

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_Source: Georgia Natural Gas website and documentation (gng.com)_  
_Last Updated: July 2025_