Top Sites>Home - FL HealthSource • Health Care Resources for Consumers & Providers

User-agent: *
Crawl-Delay: 3

Generated by All in One SEO v4.9.5.1, this is an llms.txt file, used by LLMs to index the site.

# FL HealthSource • Health Care Resources for Consumers & Providers

## Sitemaps

- [XML Sitemap](https://flhealthsource.gov/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [Learn How to Report a Scam](https://flhealthsource.gov/fraud-alert-protect-your-license/) - Florida health care practitioners experience fraudulent emails and phone calls by scammers impersonating the Department of Health or Division of Medical Quality Assurance (MQA). These scams leverage information about the licensure and enforcement processes to attempt to steal your personal or financial information. Please report these scams by completing a Fraud Report Form. What You
- [2023 Bills](https://flhealthsource.gov/2023-bills/) - House Bills 33 Psychology Interjurisdictional Compact 35 Public Records and Meetings/ Psychology Interjurisdictional Compact 139 Benefits, Training and Employment for Veterans and Their Spouses 267 Telehealth Practice Standards 387 Physician Certifications for Medical Use of Marijuana 391 Home Health Aides for Medically Fragile Children 783 Opioid Abatement 1133 Physician Assistant Licensure 1387 Department of Health
- [2021 Bills](https://flhealthsource.gov/2021-bills/) - House Bill 17 Podiatric Medicine 241 Parents’ Bill of Rights 245 Massage Therapy 431 Practice of Physician Assistants 6095 Scheduling of Drug Products Containing Cannabidiol Senate Bill 262 Dispensing Medicinal Drugs 530 Nonopioid Alternatives 716 Consent for Pelvic Examinations 768 Administration of Vaccines 1770 Genetic Counseling 1934 Health Care Practitioner Discipline Summaries of the enrolled
- [2020 Bills](https://flhealthsource.gov/2020-bills/) - House Bill 59 Automated Pharmacy Systems 81 Health Care for Children 115 Keep Our Graduates Working Act 389 Practice of Pharmacy 467 Physical Therapy Practice 559 Institutional Formularies Established by Nursing Home Facilities 599 Consultant Pharmacists 607 Direct Care Workers and Autonomous APRNs 713 Department of Health 743 Nonopioid Alternatives 1193 Deregulation of Professions and
- [2019 Bills](https://flhealthsource.gov/2019-bills/) - House Bill 549 Continuing Education for Dentists 23 Telehealth 501 Alternative Treament Options for Veterans 831 Electronic Prescribing 19 Prescription Drug Importation Programs 7073 Permit and Inspection Fees 487 Carrying of Firearms by Tactical Medical Professionals 7107 Controlled Substances 843 Health Care 451 Nonopioid Alternatives 851 Human Trafficking Senate Bill 182 Medical Use of Marijuana
- [2016 Bills](https://flhealthsource.gov/2016-bills/) - House Bill 173 Medical Faculty Certificates 221 Health Care Services 307/1313 Medical Use of Cannabis/Low-THC Cannabis for Medical Use 373 Mental Health Counseling Interns 375 Physician Assistants 423 Access to Health Care Services (PAs and ARNPs) 545 Human Trafficking (Massage Therapists and Massage Establishments) 941 Department of Health (all health care practitioners) 977 Behavioral Health
- [2017 Bills](https://flhealthsource.gov/2017-bills/) - House Bill 101 Certificates of Nonviable Births 209 Medical Faculty & Medical Assistant Certification 229 Health Care Practitioner Licensure 505 Florida Comprehensive Drug Abuse Prevention and Control Act 543 Regulation of Health Care Practitioners 557 Controlled Substance Prescribing 1121 Child Welfare 1307 Physician Assistant Workforce Surveys 5203 Prescription Drug Monitoring Program 7097 Direct Support Organization
- [2018 Bills](https://flhealthsource.gov/2018-bills/) - House Bill 21 Controlled Substances 29 Military and Veterans Affairs 351 Prescription Drug Pricing Transparency 429 Donation and Transfer of Human Tissue 513 Distributing Pharmaceutical Drugs and Devices 675 Pharmacies 1337 Nursing 7059 Optometry Senate Bill 510 Reporting of Adverse Incidents in Planned Out-of-Hospital Births 622 Health Care Facility Regulation Summaries of the enrolled bills
- [Credential Hotline](https://flhealthsource.gov/credential-hotline/) - Volunteer Credentialing Hotline: 1-844-CALLDOH (225-5364) Posted on: September 8th, 2017 Health Care Practitioners around the country have responded to the emergency situation in Florida created by Hurricane Irma. Hospitals that may have staffing difficulties due to the emergency have expressed interest in having these practitioners made available to them. The Department of Health offers its
- [HB 451](https://flhealthsource.gov/hb-451/) - Nonopioid Alternatives Pamphlet 2020 legislation amended the requirements related to providing the non-opioid alternatives pamphlet to patients. Click here for information and access to the pamphlet. 743: Nonopioid Alternatives Effective Date: July 1, 2020 http://www.flsenate.gov/Session/Bill/2020/743/BillText/er/PDF The bill revises the requirements for certain health care practitioners providing an opioid drug listed as a Schedule II controlled substance
- [Licensure Certification Form](https://flhealthsource.gov/licensure-certification-form/) - If you are requesting certification of a state license, please complete and submit the online request form or you can print and mail your request and required fee for processing to: Division of Medical Quality Assurance Licensure Support Services Attn: License Verifications P.O. Box 6320 Tallahassee, FL 32314-6320 Important Information Please use this form to
- [Healthier You](https://flhealthsource.gov/healthier-you/) - Healthier You is a one-stop shop for Floridians to access resources to promote a healthy lifestyle. From staying active to learning new recipes and boosting your nutritional intake, the Florida Department of Health works to educate Floridians on ways to improve habits and overall health. This is a resource for Floridians of all ages to
- [Reporting of COVID-19 for Health Care Providers and Facilities](https://flhealthsource.gov/covid19-reporting/) - Thank you for participating in reporting test results to the Electronic Laboratory Reporting (ELR) Portal. The ELR Portal is a web-based application that supports both direct data entry and batch data submission. Mandatory reporting requirements are outlined by Florida Department of Health Executive Order 20-013, section 381.0031, Florida Statutes, and Florida Administrative Code Chapter 64D-3,
- [2022 Bills](https://flhealthsource.gov/2022-bills/) - House Bill 5 Reducing Fetal and Infant Mortality 1209 Administration of Vaccines 1521 Professional Counselors Licensure Compact 1523 Public Records and Meetings/Professional Counselors Licensure Compact Senate Bill 312 Telehealth 544 Drug-related Overdose Prevention 562 Military Occupational Licensure 566 Mental Health Professional Licensure 632 Occupational Therapy 926 Licensure Examinations for Dental Practitioners 1222 Nonemergent Patient Care
- [Website Server Maintenance Notice](https://flhealthsource.gov/website-server-maintenance-notice/) - Please be aware of website server maintenance for MQA Websites beginning Friday, July 8th at 5:00PM EST. This will effect all Florida Board websites including FLHealthSource. The maintenance will take around 24-48 hours for the updates to be completed.
- [Governor DeSantis declares State of Emergency for Hurricane Ian](https://flhealthsource.gov/governor-desantis-declares-state-of-emergency/) - On Friday, September 23, 2022, Governor Ron DeSantis declared a State of Emergency to prepare for Hurricane Ian. Medical professionals and workers, social workers, and counselors with good and valid professional licenses issued by states other than the State of Florida may render such services in Florida during this emergency for persons affected by this
- [2023 Board Chair/Vice Chair Long-Range Planning Meeting](https://flhealthsource.gov/2023-long-range-planning-meeting/) - “Success is 20% skill and 80% strategy. You might know how to succeed, but more importantly, what’s your plan to succeed?” – Jim Rohn The Long-Range Planning meeting brings together the people and partners redefining health care regulation in the state of Florida. Join us in Tallahassee in 2023. Register for 2023 Meeting Agenda What
- [Important Information on Fraudulent Emails to Practitioners](https://flhealthsource.gov/important-information-on-fraudulent-emails-to-practitioners/) - The Florida Department of Health (Department), Division of Medical Quality Assurance, is warning Florida health care practitioners about a fraudulent email and phishing attempt sent to Florida healthcare practitioners. Scammers are posing as the Department and offering to provide licensees with “important information” concerning a temporary change to your license status. This email did not originate
- [2025 Bills](https://flhealthsource.gov/2025-bills/) - House Bills HB 259 Special Observances HB 519 Administration of Controlled Substances by Paramedics HB 531 Public Education of Background Screening Requirements HB 647 Advanced Practice Registered Nurse Services HB 791 Surrendered Infants HB 809 School Social Workers HB 1089 Newborn Screenings HB 1195 Fentanyl Testing HB 1299 Department of Health HB 1421 Improving Screening
- [License Renewal Deadline Extensions](https://flhealthsource.gov/license-renewal-deadline-extensions/) - Massage Therapists and Massage Establishments In response to Hurricane Idalia, the Florida Department of Health, in accordance with Executive Order 23-171, Executive Order 23-172 and the Florida Department of Health Emergency Order Number 23-001 and Florida Department of Health Emergency Order Number 23-002 has extended license expiration dates for Massage Therapists and Massage Establishments (August
- [2024 Bills](https://flhealthsource.gov/2024-bills/) - House Bills 159 HIV Infection Prevention Drugs 197 Health Care Practitioners and Massage Therapy 201 Emergency Refills of Insulin and Insulin-Related Supplies or Equipment 855 Dental Services 883 Short-Acting Bronchodilator Use in Public and Private Schools 935 Home Health Care Services 975 Background Screening Requirements for Health Care Practitioners 1063 Practice of Chiropractic Medicine 1561
- [A New Licensure Experience for Health Care Practitioners](https://flhealthsource.gov/a-new-licensure-experience-for-health-care-practitioners/) - The Division of Medical Quality Assurance is now issuing electronic licenses, which enables you to download a PDF copy of your license within two business days. The license can be retrieved in the License Documents menu of your MQA Online Services Portal account. To learn more, please visit the electronic licensing webpage at https://flhealthsource.gov/electronic-licensing/.
- [Hurricane Milton Early Prescription Refills Permitted Under State of Emergency](https://flhealthsource.gov/hurricane-milton-early-prescription-refills-permitted-under-state-of-emergency/) - On October 5, 2024, Governor Ron DeSantis declared a state of emergency to prepare for Hurricane Milton. Medical professionals and workers, social workers, and counselors with good and valid professional licenses issued by states other than the State of Florida may render such services in Florida during this emergency for persons affected by this emergency
- [HB 975's New Background Screening Requirement](https://flhealthsource.gov/hb-975s-new-background-screening-requirement/) - Complete your background screening early to avoid delays in licensure. Click here to find out more!
- [Nonviable Birth Certificates](https://flhealthsource.gov/nonviable-bc/) - Nonviable birth certificates are to be filed with Bureau of Vital Statistics On May 31, 2017, Governor Rick Scott approved House Bills 101 and 103, entitled the “Grieving Families Act,” that amends section 382.008, Florida Statutes. This new law creates a new Certificate of Nonviable Birth to be filed with the Department of Health, Bureau
- [Human Trafficking Procedures](https://flhealthsource.gov/human-trafficking-procedures/) - Florida passed Human Trafficking, Chapter 2019-152, Laws of Florida, which establishes new profession requirements including newly required signs, CE/CME, and more for the following professions: Acupuncture, Medicine, Osteopathic Medicine, Chiropractic Medicine, Podiatric Medicine, Optometry, Pharmacy, Dentistry, Nursing Home Administration, Occupational Therapy, Dietetics and Nutrition, Respiratory Care, Massage Therapy, and Physical Therapy. The Department has launched
- [Notifications](https://flhealthsource.gov/notifications/) - Executive Order regarding the state of Florida Posted on: October 3rd, 2017 Due to impacts from Hurricane Maria, Governor Rick Scott has issued Executive Order 17-259 to assist our neighbors in Puerto Rico. The Florida Department of Health, in accordance with Executive Order 17-259 has therefore extended license expiration deadlines for pharmacists and radiologic technologist
- [Meningococcal Disease and Vaccines](https://flhealthsource.gov/meningococcal-disease-and-vaccines/) - ICYMI: Florida Department of Health Advises on Meningococcal Disease and Vaccines in Florida The Florida Department of Health (FDOH) is responding to an outbreak of meningococcal disease in some areas of Florida. However, it can be prevented and treated. Getting vaccinated is the best way to protect against meningococcal disease. Thus far, the number of cases
- [The MQA FY 23-24 Annual Report and Long-Range Plan is Here!](https://flhealthsource.gov/the-mqa-fy-23-24-annual-report-and-long-range-plan-is-here/) - Check out the report on the MQA Reports and Publications page to see how MQA is advancing its mission to make Florida the healthiest state in the nation.
- [Honoring Service Beyond the Uniform](https://flhealthsource.gov/the-2024-florida-veteran-health-heroes-publication-is-now-available-online/) - See how MQA streamlines licensure for those who have sacrificed the most and explore veteran stories, military licensure trends, and more!
- [The MQA’s FY 2024-2025 Quarter One Performance Report is Out!](https://flhealthsource.gov/the-mqas-2024-2025-quarter-one-performance-report-is-out/) - Announcing MQA’s 2024-2025 Performance Report for Quarter One
- [The MQA FY 2024-2025 Quarter Two Performance Report is Out!](https://flhealthsource.gov/the-mqa-fy-2024-2025-quarter-two-performance-report-is-out/) - The Division of Medical Quality Assurance is proud to announce the release of the FY 24-25 Quarterly Performance Report for Quarter Two, covering the Florida Department of Health, Division of Medical Quality Assurance’s (MQA’s) key trends in licensing, enforcement, and information, along with insights into MQA’s financials, during October 1 through Dec. 31, 2024. This
- [The Third Quarter Performance Report is Out!](https://flhealthsource.gov/the-third-quarter-performance-report-is-out/) - Informing Boards, Councils, and Stakeholders on Key Licensure, Enforcement, and Information Performance and Activities
- [The MQA FY 2024-25 Quarter Four Performance Report is Out!](https://flhealthsource.gov/the-mqa-fy-2024-25-quarter-four-performance-report-is-out/) - The Florida Department of Health’s Division of Medical Quality Assurance (MQA) is proud to announce the release of the FY 2024-25 Quarterly Performance Report for Quarter Four, covering MQA’s key trends in licensing, enforcement, and information, along with insights into MQA’s financials, during April 1 through June 30, 2025. Required under sections 456.005 and 456.025(9), Florida Statutes, quarterly
- [2025 Florida Veteran Health Heroes Report–now available!](https://flhealthsource.gov/2025-florida-veteran-health-heroes-report-now-available/) - Proudly Serving Those Who Have Served. This annual report is a tribute from the Department to our veterans, active-duty military members, and military spouses who double as health care practitioners. Veteran Health Heroes 2025
- [The MQA FY 24-25 Annual Report and Long-Range Plan is Here!](https://flhealthsource.gov/the-mqa-fy-24-25-annual-report-and-long-range-plan-is-here/) - Explore the Florida Department of Health’s Division of Medical Quality Assurance (MQA) commitment to health care quality and safety in Florida. This comprehensive report, required by section 456.026, Florida Statutes, gives health care partners and stakeholders an in-depth look at MQA’s regulatory efficiency and impact. Discover key trends in licensing, enforcement, and information, along with
- [Hurricane Debby: Early Prescription Refills Permitted Under State of Emergency](https://flhealthsource.gov/invest-97l-early-prescription-refills-permitted-under-state-of-emergency/) - On August 1, 2024, Governor Ron DeSantis declared a state of emergency to prepare for Hurricane Debby. Medical professionals and workers, social workers, and counselors with good and valid professional licenses issued by states other than the State of Florida may render such services in Florida during this emergency for persons affected by this emergency
- [Emergency Order 20-006](https://flhealthsource.gov/emergency-order-20006/) - Pharmacists May Order and Administer COVID-19 Tests For purposes of preparing for, responding to, and mitigating any effect of COVID-19, Emergency Order 20-006 was filed suspending section 483.813, Florida Statutes, for the provision that requires a pharmacist to be separately licensed to perform a clinical laboratory test, and section 465.003(13), Florida Statutes, for the

## Pages

- [Home](https://flhealthsource.gov/) - Apply For A License Verify A License Renew A License Florida Boards 200+ License Types in More Than 40 Health Care Professions The Florida Department of Health’s Division of Medical Quality Assurance (MQA) offers many services to its health care practitioners, applicants, and consumers, as well as health care businesses and visitors. Reports and Publications
- [MQA Reports and Publications Library](https://flhealthsource.gov/mqa-reports-and-publications-library/) - The Florida Department of Health’s Division of Medical Quality Assurance (MQA) provides timely, accurate, and accessible reporting on health care licensing, enforcement, and regulatory trends. This library offers reports and publications that inform and guide industry partners, stakeholders, and the public, reflecting MQA’s commitment to continuous improvement and effective regulation in support of public health.
- [Provider-information](https://flhealthsource.gov/background-screening/provider-info/) - Would you like to be added to our list of providers? We receive our list of Livescan Service Providers directly from the Agency for Healthcare Administration (AHCA). If you are a FDLE approved Livescan provider, and you wish to become a photo capable and Clearinghouse compliant location, please visit the AHCA's Clearinghouse Livescan Vendor website
- [Out-of-State/International Providers](https://flhealthsource.gov/background-screening/out-of-state-providers/) - Two Options for Out of State Fingerprint Submission The lists below display providers that offer fingerprinting services to out-of-state applicants and licensees. There are two ways in which this process can be completed outside of Florida – Livescan or Hard Card Scanning. Please review the details of each process below and contact the providers directly
- [ELI](https://flhealthsource.gov/eli/) - Answers, options, onward Medical Quality Assurance (MQA) leverages cutting-edge technology to power the enforcement, licensure, and information chatbot, ELI. ELI is the best way to learn about licensure requirements, initial application status, renewal requirements, fees, address updates, background screening processes, and public records requests. In a nutshell Through a conversational platform powered by trusted content,
- [South Region](https://flhealthsource.gov/background-screening/south-region/) - Click to view providers for your selected county.
- [East Central Region](https://flhealthsource.gov/background-screening/east-central-region/) - Click to view providers for your selected county.
- [Southwest Region](https://flhealthsource.gov/background-screening/southwest-region/) - Click to view providers for your selected county.
- [Northeast Region](https://flhealthsource.gov/background-screening/northeast-region/) - Click to view providers for your selected county.
- [Southeast Region](https://flhealthsource.gov/background-screening/southeast-region/) - Click to view providers for your selected county.
- [North Central Region](https://flhealthsource.gov/background-screening/north-central-region/) - Click to view providers for your selected county.
- [West Central Region](https://flhealthsource.gov/background-screening/west-central-region/) - Click to view providers for your selected county.
- [Northwest Region](https://flhealthsource.gov/background-screening/northwest-region/) - Click to view providers for your selected county.
- [Locate a Provider](https://flhealthsource.gov/background-screening/bgs-providers/) - Now Required - Background Screening As of July 1, 2025, all* health care practitioners must comply with background screening requirements when applying for initial licensure or renewing their license. *Emergency medical technicians, paramedics, pharmacy interns, registered pharmacy technicians, and radiologic technologists are exempt unless applying through the military active-duty spouse licensure pathway. Fingerprint retention requirements
- [Other Payer](https://flhealthsource.gov/other-payer/) - Welcome to the new Other Payer / Bulk Recertification website The Other Payer Code process gives you the ability to make a payment on behalf of an applicant or licensed professional. Click below for instructions. I have an existing Other Payer Account For other payer accounts approved prior to 10/07/2021, click on Business Establishment /
- [CE/CME Renewal Calendar](https://flhealthsource.gov/renewal-calendar/) - Practitioners are required to report continuing education (CE) course completions prior to license renewal. Also, as of July 1, 2025, health care practitioners must comply with background screening requirements when applying for initial licensure or renewing their licenses.
- [Radon for Health Care Providers](https://flhealthsource.gov/radon/) - The Health Care Provider's Guide to Radon You can’t see it. You can't smell it. You can't taste it. Radon, a Class A carcinogen, is the second leading cause of lung cancer. Radon is a naturally occurring radioactive gas and the largest source of everyday radiation exposure. It is colorless and odorless, so you don’t
- [OVLS](https://flhealthsource.gov/ovls/) - Welcome Active Duty Veterans Military Spouses Military personnel, military spouses, and veterans of our armed services can find additional helpful information at: Veterans Florida Florida Department of Veterans Affairs Florida Department of Business and Professional Regulation Hometown Heroes MQA Online Services Contact Us Phone – (850) 245-4670 Email – OVLS@flhealth.gov Mailing Address – Florida Department
- [License Certification](https://flhealthsource.gov/license-certification/) - License Certification License Certification and Non-Licensure Certification allows licensees and interested parties to request certification of a state license or the lack of one. The request requires a $25 processing fee except as noted below. Nursing (RN & LPN) License Verification for Florida licensed nurses is through NURSYS. This only includes RNs and
- [Disclaimer](https://flhealthsource.gov/disclaimer/) - Content provided by the Florida Department of Health presented herein is for informational purposes only. The Department has not screened each individual or organization that appears on this site or that is electronically linked to this site. The appearance of an individual or organization on this site is not intended as or in any manner
- [Resources](https://flhealthsource.gov/background-screening/resources/) - Informative Resources Cleared to Care Flyer (PDF) Cleared to Care Brochure (PDF) Cleared to Care PowerPoint (PDF) Cleared to Care Webinar (Video) Still Need Help? Contact Us
- [TEST PAGE - do not publish - Licensing Page](https://flhealthsource.gov/test-licensing/)
- [TEST PAGE - do not publish - homepage](https://flhealthsource.gov/test-homepage/)
- [TEST PAGE - do not publish - design system](https://flhealthsource.gov/test-design-system/)
- [Compact](https://flhealthsource.gov/compact/) - Streamlining Licensure for Health Care Practitioners A health care licensure compact is a multijurisdictional licensing model best known for its agreement among states to mutually recognize each other’s professional licenses, which allows health care practitioners to practice across state lines without having to obtain separate licenses in each state. Florida participates in licensure compacts to
- [Welcome Board Members to the Department of Health](https://flhealthsource.gov/board-members/) - In the attached publication, you will find the below information: Overview of the Department of Health Boards Legal Overview Enforcement Impairment Programs Acronyms Travel New Board Members Handbook New Board Members Handbook New Board Members Handbook (pdf)
- [Initiate a Screening](https://flhealthsource.gov/background-screening/) - See template
- [Webinars](https://flhealthsource.gov/webinars/) - Are You Cleared to Care? Background Screening Webinar Access this webinar to learn about the background screening requirements for Florida health care practitioners, per House Bill 975 (2024). As of July 1, 2025, health care practitioners must comply with background screening requirements when applying for initial licensure or renewing their license. Applicants cannot receive or
- [Home - test page](https://flhealthsource.gov/home-test-page/) - Apply For A License Verify A License Renew A License Florida Boards 200+ License Types in More Than 40 Health Care Professions The Department of Health through the Division of Medical Quality Assurance's website offers many services to our licensees, health care businesses, citizens and visitors to Florida. Requirements Learn more about the licensing and
- [Screening Requirements](https://flhealthsource.gov/background-screening/bgs-requirements/) - Now Required - Background Screening As of July 1, 2025, all* health care practitioners must comply with background screening requirements when applying for initial licensure or renewing their license. *Emergency medical technicians, paramedics, pharmacy interns, registered pharmacy technicians, and radiologic technologists are exempt unless applying through the military active-duty spouse licensure pathway. Fingerprint retention requirements
- [Fingerprint Retention](https://flhealthsource.gov/background-screening/bgs-renewalreqs/) - Fingerprint Retention Process at a Glance Register with the CHAI system (refer to the User Guide if you experience issues) – you may sign in or register by clicking the button below ‘Click Here To Manage Your Fingerprint Retention’. After your existing fingerprints are matched to your account (if you are creating a new
- [FAQs](https://flhealthsource.gov/background-screening/bgs-faqs/) - Now Required - Background Screening As of July 1, 2025, all* health care practitioners must comply with background screening requirements when applying for initial licensure or renewing their license. *Emergency medical technicians, paramedics, pharmacy interns, registered pharmacy technicians, and radiologic technologists are exempt unless applying through the military active-duty spouse licensure pathway. Fingerprint retention requirements
- [BGS Exemption](https://flhealthsource.gov/background-screening/bgs-exemption/) - Licensees employed or seeking employment with a health care facility, licensed by the Agency for Health Care Administration, who have been found guilty, regardless of adjudication, or entered a plea of guilty or nolo contendere to any of the criminal offenses listed in Sections 435.03(2), 435.04(2), and 408.809, Florida Statutes, must apply for an exemption
- [Data Portal](https://flhealthsource.gov/data-portal/) - Download Information ​The General Information page explains the available downloads on the Health Care Public Data Portal and the frequency of updates to the files. Please click below for General Information The following guides provide basic instructions on how to access downloadable files on the MQA Health Care Public Data Portal and provide step by
- [Boards of the Florida Department of Health](https://flhealthsource.gov/boards/)
- [Electronic Licensing](https://flhealthsource.gov/electronic-licensing/) - FAQs The Florida Department of Health’s Division of Medical Quality Assurance (MQA) is pleased to announce a new licensing experience for health care practitioners. Beginning mid-2023, electronic licenses (e-license) will replace the current practice of printing and mailing paper-based licenses. For each profession regulated by MQA, the transition to paperless licensing means seamlessly retrieving licenses
- [Requirements](https://flhealthsource.gov/requirements/) - LICENSING & RENEWAL REQUIREMENTS The Department of Health has made every effort to provide access to the information you need to renew your license on this website. Most health care licensees and facilities are required to renew their license biennially in order to maintain the right to practice; however, some professions require annual renewal of
- [MQA Services FAQs](https://flhealthsource.gov/mqa-services-faqs/) - Frequently Asked Questions Registration Manage License How Do I... I already have a user ID and password. Why do I have to register for a new account? We have updated our MQA Online Services Portal to be more user-friendly. Registration is a one-time process and you can use your email address or a user ID
- [OVLS Toolkit](https://flhealthsource.gov/ovls/ovls-toolkit/) - Review or download the Office of Veteran Licensure Services marketing collateral. Back to Home Active Military Flyer Military Spouses Flyer Veterans Flyer OVLS One Pager OVLS Brochure VALOR Rackcard
- [MQA Jobs](https://flhealthsource.gov/mqa-jobs/) - Division of Medical Quality Assurance MQA contributes to the mission of the Department by upholding a regulatory system that promotes a safe working environment for health care practitioners and ensures that public health and welfare are served through its licensure, enforcement, and information activities. MQA is comprised of three bureaus that collaborate with the Office
- [Prosecution Services Unit](https://flhealthsource.gov/mqa-jobs/prosecution-services-unit/) - Director’s Office Bureau of HCPR Bureau of Enforcement ProsecutionServices Unit Bureau ofOperations Prosecution Services Unit The Prosecution Services Unit is responsible for the prosecution of cases resulting from complaints filed against regulated health care practitioners. Common duties include reviewing investigations, preparing cases for presentation to a probable cause panel, filing administrative complaints against health care
- [Director's Office](https://flhealthsource.gov/mqa-jobs/directors-office/) - Director’s Office Bureau of HCPR Bureau of Enforcement ProsecutionServices Unit Bureau ofOperations Director’s Office The Director’s Office facilitates cross-functional processes so that strategy is integrated, executed, and evaluated across MQA. Key functions include human resource management, budget development, and strategic planning services. The Director’s Office is comprised of three units: Budget Unit The Budget Unit
- [Bureau of Operations](https://flhealthsource.gov/mqa-jobs/bureau-of-operations/) - Director’s Office Bureau of HCPR Bureau of Enforcement ProsecutionServices Unit Bureau ofOperations Bureau of Operations The Bureau of Operations provides operation and infrastructure support to MQA and the boards and councils. Key functions ranging from document, contract, asset, and database management to license maintenance and renewal, background screening services, and voice, email, and AI-powered customer
- [Bureau of Health Care Practitioner Regulation](https://flhealthsource.gov/mqa-jobs/bureau-of-hcpr/) - Director’s Office Bureau of HCPR Bureau of Enforcement ProsecutionServices Unit Bureau ofOperations Bureau of Health Care Practitioner Regulation The Bureau of Health Care Practitioner Regulation consists of seven board offices that work with the 22 regulatory boards and four councils, implementing rules into policy and advising on budget matters. Applications for licensure are reviewed, disciplinary
- [Bureau of Enforcement](https://flhealthsource.gov/mqa-jobs/bureau-of-enforcement/) - Director’s Office Bureau of HCPR Bureau of Enforcement ProsecutionServices Unit Bureau ofOperations Bureau of Enforcement The Bureau of Enforcement acts as the compliance and investigative arm of MQA, where complaints about practitioners are received and investigated and violations and administrative actions are established according to Florida Statutes or rules. The Bureau of Enforcement is comprised
- [Toolkit](https://flhealthsource.gov/electronic-licensing/toolkit/) - Review or download the e-Licensing marketing collateral. Back to Home e-Licensing Handout e-Licensing Brochure e-Licensing Webinar Slide Deck
- [Electronic Licensing FAQs](https://flhealthsource.gov/electronic-licensing/faqs/) - Electronic Licensing Frequently Asked Questions Why move to electronic licensing? There are many advantages to moving to electronic licensing: Licensure status can be verified via the Internet anytime, anywhere. Licenses are always available in case of instances of theft, misplacement, or destruction. Receipt of license within two days of application approval, saving time of additional
- [Testing Accomodations](https://flhealthsource.gov/testing-accomodations/) - Special Testing Accommodations Special Testing Accommodations provided by the department may be found under rule 64B-1.005, Florida Administrative Code (F.A.C.). You must know and comply with the rules as they pertain to your request. For updated information on the F.A.C. refer to the following website: www.flrules.org. All applications and any supplemental documentation must be mailed
- [Reporting of COVID-19](https://flhealthsource.gov/reporting-of-covid-19/) - Reporting of COVID-19 for Health Care Providers and Facilities Thank you for participating in reporting test results to the Electronic Laboratory Reporting (ELR) Portal. The ELR Portal is a web-based application that supports both direct data entry and batch data submission. Mandatory reporting requirements are outlined by Florida Department of Health Executive Order 20-013, section
- [bgs-contact](https://flhealthsource.gov/background-screening/bgs-contact/) - Homepage → Locate a Provider → Screening Requirements → Fingerprint retention requirements → FAQs → Main Locate a Provider Screening Requirements Fingerprint retention requirements FAQs Contact Us ELI (Enforcement – Licensure – Information) is MQA’s new artificial intelligence system that will be transforming the customer service MQA provides by enabling the workforce to deliver exceptional
- [video-guide](https://flhealthsource.gov/video-guide/) - Your browser does not support HTML5 video. Registration Process Video Guide This video features a tutorial of registering for a new user account and adding a license in MQA’s upgraded Online Services Portal. The tutorial is approximately 5 minutes long. To view the Accessible Equivalent in PDF format, please click here. Para ver el
- [VO Contact Us](https://flhealthsource.gov/vocontactus/) - The page you are looking for has moved. If you are not redirected in five seconds, click here
- [New Legislation Impacting Your Profession](https://flhealthsource.gov/new-legislation-impacting-your-profession-2022/)
- [Feedback](https://flhealthsource.gov/feedback/) - Fill out my online form.
- [Are You Renewal Ready?](https://flhealthsource.gov/ayrr/) - Continuing Education Electronic Tracking System The Department of Health, Medical Quality Assurance, will now review your continuing education records in the electronic tracking system at the time of renewal. This will happen automatically when you renew your license. Becoming Renewal Ready The four step process is streamlined to make this new change as simple as
- [Potential Spam Alert](https://flhealthsource.gov/potential-spam/) - Potential Spam Alert The Department of Health (Department), Division of Medical Quality Assurance is warning Florida health care practitioners about fraudulent calls that have been received by multiple licensees. Scammers are posing as the Department and threatening action against your health care license by demanding money and asking for personal identifying information. The Department has
- [Privacy Policy](https://flhealthsource.gov/privacy-policy/) - Who we areSuggested text: Our website address is: https://flhealthsource.gov.CommentsSuggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.An anonymized string created from your email address (also called a hash) may be provided
- [Valor Pathways](https://flhealthsource.gov/valor-pathways/) - Veterans Application for Licensure Online Response (VALOR) Welcome to the VALOR application offered to military veterans, active military, and spouses of active military. Below are the steps you will be guided through to complete your application: Create a new account in the MQA Online Services System. Once you have created your account, you will
- [Public Health Emergency License Reactivation](https://flhealthsource.gov/reactivation/) - Public Health Emergency License Reactivation In an effort to ensure that all Floridians have access to licensed health care providers the Florida Department of Health will temporarily reactivate unencumbered inactive licenses for those who make a request through the Department as provided for in section 381.00315(1)(c)3., Florida Statutes. Inactive medical doctors, osteopathic physicians, physician assistants,
- [Temporary Delay in Printing of Licenses](https://flhealthsource.gov/print-delay/) - Temporary Delay in Printing of Licenses We are currently experiencing a temporary delay in printing and mailing the hard copy of your license. We expect to begin printing licenses later this month. In the meanwhile, please visit our website the Department's License Verification website at https://mqa-internet.doh.state.fl.us/MQASearchServices/HealthCareProviders to verify your renewal status. The information on this
- [Executive Orders Issued by Governor Scott](https://flhealthsource.gov/executive-orders-issued-by-governor-scott/) - Executive Orders Issued by Governor Scott On October 7, 2018, Governor Rick Scott issued an Executive Order declaring a state of emergency in Florida, for Hurricane Michael. The Florida Department of Health, in accordance with Executive Order number 18-276 and Executive Order number 18-277, has therefore extended license expiration deadlines for the following professions: Radiologic
- [Emergency Order 20-006](https://flhealthsource.gov/emergency-order-20-006/) - Pharmacists May Order and Administer COVID-19 Tests For purposes of preparing for, responding to, and mitigating any effect of COVID-19, Emergency Order 20-006 was filed suspending section 483.813, Florida Statutes, for the provision that requires a pharmacist to be separately licensed to perform a clinical laboratory test, and section 465.003(13), Florida Statutes, for the provisions

## Events

- [ONLINE SERVICES Webinar](https://flhealthsource.gov/events/online-services-webinar-18-426/)
- [Continuing Education Webinar - All Professions](https://flhealthsource.gov/events/continuing-education-webinar-all-professions-14/)
- [ONLINE SERVICES Webinar](https://flhealthsource.gov/events/online-services-webinar-18/)
- [Continuing Education Webinar - All Professions](https://flhealthsource.gov/events/continuing-education-webinar-all-professions-15/)
- [ONLINE SERVICES Webinar](https://flhealthsource.gov/events/online-services-webinar-17/)
- [Continuing Education Webinar - ALL Professions](https://flhealthsource.gov/events/continuing-education-webinar-all-professions-12/)
- [Continuing Education Webinar - Athletic Training](https://flhealthsource.gov/events/continuing-education-webinar-athletic-training/)
- [Continuing Education Webinar - Nursing Home Admins](https://flhealthsource.gov/events/continuing-education-webinar-nursing-home-admins/)
- [Online Services Webinar](https://flhealthsource.gov/events/online-services-webinar-16/)
- [Continuing Education Webinar - ALL Professions](https://flhealthsource.gov/events/continuing-education-webinar-all-professions-13/)
- [Continuing Education Webinar - CLP](https://flhealthsource.gov/events/continuing-education-webinar-clp-2/)
- [Continuing Education Webinar - ALL Professions](https://flhealthsource.gov/events/continuing-education-webinar-all-professions-11/)
- [ONLINE SERVICES Webinar](https://flhealthsource.gov/events/online-services-webinar-13/)
- [Continuing Education Webinar - CLP](https://flhealthsource.gov/events/continuing-education-webinar-clp/)
- [Continuing Education Webinar - ALL Professions](https://flhealthsource.gov/events/continuing-education-webinar-all-professions-10/)
- [ONLINE SERVICES Webinar](https://flhealthsource.gov/events/online-services-webinar-14/)
- [Continuing Education Webinar - RNs](https://flhealthsource.gov/events/continuing-education-webinar-rns-2-349/)
- [Continuing Education Webinar - ALL Professions](https://flhealthsource.gov/events/continuing-education-webinar-all-professions-9-519-874-374-671/)
- [ONLINE SERVICES Webinar](https://flhealthsource.gov/events/online-services-webinar-11-465-344-558-398/)
- [Continuing Education Webinar - ALL Professions](https://flhealthsource.gov/events/continuing-education-webinar-all-professions-9-519-874-374/)
- [Continuing Education Webinar - RNs](https://flhealthsource.gov/events/continuing-education-webinar-rns-2-302/)
- [Continuing Education Webinar - APRNs](https://flhealthsource.gov/events/continuing-education-webinar-aprns-334/)
- [ONLINE SERVICES Webinar](https://flhealthsource.gov/events/online-services-webinar-11-465-344-558/)
- [Continuing Education Webinar - ALL Professions](https://flhealthsource.gov/events/continuing-education-webinar-all-professions-9-519-874/)
- [ONLINE SERVICES Webinar](https://flhealthsource.gov/events/online-services-webinar-11-465/)
- [Continuing Education Webinar - ALL Professions](https://flhealthsource.gov/events/continuing-education-webinar-all-professions-9-519/)
- [Continuing Education Webinar - Psychology](https://flhealthsource.gov/events/continuing-education-webinar-psychology/)
- [Continuing Education Webinar - CNAs](https://flhealthsource.gov/events/continuing-education-webinar-cnas-2/)
- [Continuing Education Webinar - ALL Professions](https://flhealthsource.gov/events/continuing-education-webinar-all-professions-9/)
- [ONLINE SERVICES Webinar](https://flhealthsource.gov/events/online-services-webinar-12/)
- [Continuing Education Webinar - Electrolysis](https://flhealthsource.gov/events/continuing-education-webinar-electrolysis/)
- [Continuing Education Webinar - ALL Professions](https://flhealthsource.gov/events/continuing-education-webinar-all-professions-8/)
- [ONLINE SERVICES Webinar](https://flhealthsource.gov/events/online-services-webinar-11/)
- [Continuing Education Webinar - CNAs](https://flhealthsource.gov/events/continuing-education-webinar-cnas/)
- [Continuing Education Webinar - Osteopathy](https://flhealthsource.gov/events/continuing-education-webinar-osteopathy/)
- [Continuing Education Webinar - RNs](https://flhealthsource.gov/events/continuing-education-webinar-rns-2/)
- [Continuing Education Webinar - ALL Professions](https://flhealthsource.gov/events/continuing-education-webinar-all-professions-7/)
- [Online Services Webinar](https://flhealthsource.gov/events/online-services-webinar-10/)
- [Continuing Education Webinar - ALL Professions](https://flhealthsource.gov/events/continuing-education-webinar-all-professions-6/)
- [Continuing Education Webinar - RNs](https://flhealthsource.gov/events/continuing-education-webinar-rns/)
- [Continuing Education Webinar - APRNs](https://flhealthsource.gov/events/continuing-education-webinar-aprns/)
- [Online Services Webinar](https://flhealthsource.gov/events/online-services-webinar-9/)
- [Continuing Education Webinar - ALL Professions](https://flhealthsource.gov/events/continuing-education-webinar-all-professions-5/)
- [ONLINE SERVICES Webinar](https://flhealthsource.gov/events/online-services-webinar-8/)
- [Continuing Education Webinar - Chiropractic](https://flhealthsource.gov/events/continuing-education-webinar-chiropractic/)
- [Continuing Education Webinar - ALL Professions](https://flhealthsource.gov/events/continuing-education-webinar-all-professions-4/)
- [Continuing Education Webinar - Podiatry](https://flhealthsource.gov/events/continuing-education-webinar-podiatry/)
- [ONLINE SERVICES Webinar](https://flhealthsource.gov/events/online-services-webinar-7/)
- [Continuing Education Webinar - Nuclear Pharmacists](https://flhealthsource.gov/events/continuing-education-webinar-nuclear-pharmacists/)
- [Continuing Education Webinar - ALL Professions](https://flhealthsource.gov/events/continuing-education-webinar-all-professions-3/)
- [Continuing Education Webinar - Dentist Hygienists](https://flhealthsource.gov/events/continuing-education-webinar-dentist-hygienists/)
- [ONLINE SERVICES Webinar](https://flhealthsource.gov/events/online-services-webinar-6/)
- [Continuing Education Webinar - Dentists](https://flhealthsource.gov/events/continuing-education-webinar-dentists/)
- [Continuing Education Webinar - ALL Professions](https://flhealthsource.gov/events/continuing-education-webinar-2/)
- [Continuing Education Webinar - Acupuncture](https://flhealthsource.gov/events/continuing-education-webinar/)
- [ONLINE SERVICES Webinar](https://flhealthsource.gov/events/online-services-webinar-5/)
- [Continuing Education Webinar - All Professions](https://flhealthsource.gov/events/continuing-education-webinar-all-professions-2/)
- [Continuing Education Webinar - Medical Doctors](https://flhealthsource.gov/events/continuing-education-webinar-medical-doctors-2/)
- [Continuing Education Webinar - Physician Assistants](https://flhealthsource.gov/events/continuing-education-webinar-physician-assistants-2/)
- [Online Services Webinar](https://flhealthsource.gov/events/online-services-webinar-4/)
- [Continuing Education Webinar - Medical Doctors](https://flhealthsource.gov/events/continuing-education-webinar-medical-doctors/)
- [Coninuing Education Webinar - All Professions](https://flhealthsource.gov/events/coninuing-education-webinar-all-professions/)
- [Continuing Education Webinar - Physician Assistants](https://flhealthsource.gov/events/continuing-education-webinar-physician-assistants/)
- [Online Services Webinar](https://flhealthsource.gov/events/online-services-webinar-3/)
- [Continuing Education Webinar - All Professions](https://flhealthsource.gov/events/continuing-education-webinar-all-professions/)
- [Continuing Education Webinar - Speech Language & Audiology](https://flhealthsource.gov/events/continuing-education-webinar-speech-language-audiology/)
- [Online Services Webinar](https://flhealthsource.gov/events/online-services-webinar-2/)
- [Continuing Education Webinar - Midwifery](https://flhealthsource.gov/events/continuing-education-webinar-midwifery/)
- [Continuing Education Webinar - All Professions](https://flhealthsource.gov/events/online-services-webinar/)

## FAQ

- [WHAT IS A LEVEL 2 BACKGROUND SCREENING?](https://flhealthsource.gov/faq/what-is-a-level-2-background-screening/) - Refers to a state and national fingerprint-based check and consideration of disqualifying offenses and applies to those employees designated by law as holding positions of responsibility or trust. Section 435.04, Florida Statutes mandates Level 2 security background investigations be conducted on employees, defined as individuals required by law to be fingerprinted pursuant to Chapter 435,
- [WHEN REGISTERING TO HAVE MY LIVESCAN COMPLETED WHAT DO I SELECT OR IDENTIFY AS THE REASON FOR FINGERPRINTING (ORI)?](https://flhealthsource.gov/faq/when-registering-to-have-my-livescan-completed-what-do-i-select-or-identify-as-the-reason-for-fingerprinting-ori/) - When scheduling an appointment with your chosen Livescan provider, you may be required to select the reason for screening. Make sure to select the Florida Department of Health/Division of Medical Quality Assurance.
- [HOW CAN I CHECK TO SEE IF MY FINGERPRINTS WERE SUCCESSFULLY SUBMITTED TO THE FLORIDA DEPARTMENT OF LAW ENFORCEMENT?](https://flhealthsource.gov/faq/how-can-i-check-to-see-if-my-fingerprints-were-successfully-submitted-to-the-florida-department-of-law-enforcement/) - You can check the status of your screening with the Florida Department of Law Enforcement (FDLE) by entering your Transaction Control Number (TCN) here: cchinet.fdle.state.fl.us/search/app/tcnlookup?3 If you are unable to view the status, please confirm with the Livescan provider that they have submitted your fingerprints to FDLE and that your TCN is correct. You may
- [WHAT QUESTIONS SHOULD YOU ASK THE LIVESCAN PROVIDER YOU CHOOSE?](https://flhealthsource.gov/faq/what-questions-should-you-ask-the-livescan-provider-you-choose/) - Make sure to confirm the following information with the Livescan provider BEFORE you visit the location or set up your appointment. Are they able to submit your fingerprints electronically to the Florida Department of Law Enforcement? Are they able to submit a photograph electronically with your fingerprint submission? Confirm that they are not using Livescan
- [AM I REQUIRED TO BE SCREENED?](https://flhealthsource.gov/faq/am-i-required-to-be-screened/) - Effective July 1, 2025, applicants for all professions (Emergency medical technicians, paramedics, pharmacy interns, registered pharmacy technicians, and radiologic technicians are exempt unless applying through the military active-duty spouse licensure pathway. Fingerprint retention requirements do not apply to these professions.) are required to obtain a Level 2 background screening. If applying for initial licensure, you
- [WHAT IS THE CLEARINGHOUSE (CLH)?](https://flhealthsource.gov/faq/what-is-the-clearinghouse-clh/) - Florida's Care Provider Background Screening Clearinghouse (Clearinghouse) is a single data source used to retain and allow sharing of the results among participating agencies when a person has applied to volunteer, be employed, be licensed, or enters into a contract that requires a state and national fingerprint-based criminal history check under Section 435.12, Florida Statutes.
- [WHAT IS CHAI?](https://flhealthsource.gov/faq/what-is-chai-2/) - The Clearinghouse Applicant Initiated (CHAI) system is a website in Florida that allows individuals to manage their fingerprint retention requirements. The CHAI system is used for background screenings that involve criminal history checks.
- [WHAT IS CHAI USED FOR?](https://flhealthsource.gov/faq/what-is-chai-used-for/) - CHAI is used for the following: Initiating a new screening. Retaining fingerprints per FBI/FDLE requirements. Scheduling an appointment with a LiveScan provider to obtain a screening (in Florida only).
- [WHAT IS THE PRIVACY POLICY AFFIRMATION?](https://flhealthsource.gov/faq/what-is-the-privacy-policy-affirmation/) - Per Florida Department of Law Enforcement (FDLE) and FBI requirements, an individual submitting a set of fingerprints for the purpose of conducting a search for any Florida and national criminal history records must read documents regarding sharing, retention, privacy and right to challenge incorrect criminal history records and a “Privacy Statement” from the FBI. Once
- [WHY DO I NEED TO COMPLETE A PRIVACY POLICY AFFIRMATION?](https://flhealthsource.gov/faq/why-do-i-need-to-complete-a-privacy-policy-affirmation/) - Per FDLE and FBI requirements, in order for the Department of Health to have access to your background screening information, you must read and sign your Privacy Policy Affirmation statement.
- [WHERE CAN I COMPLETE MY PRIVACY POLICY AFFIRMATION?](https://flhealthsource.gov/faq/where-can-i-complete-my-privacy-policy-affirmation/) - To complete the privacy statement, you will need to log into Versa Online, navigate to “Manage my License”, and complete the Submit Privacy Policy For BGS application. DOH can access that background screening if you complete the required privacy statement. To complete the privacy statement, you will need to log into your MQA Online Services
- [HOW DOES THE ELECTRONIC FINGERPRINTING PROCESS ACTUALLY WORK?](https://flhealthsource.gov/faq/how-does-the-electronic-fingerprinting-process-actually-work/) - In the traditional method of fingerprinting, ink is applied to each of your fingers which are then rolled across a fingerprint card to obtain your prints. With electronic fingerprinting, there is no ink or card. Your fingerprints are rolled across a glass plate and scanned. It is faster and cleaner than the traditional method. Electronic
- [IF I HAVE BEEN PREVIOUSLY FINGERPRINTED FOR A BACKGROUND CHECK, CAN YOU USE THOSE RESULTS TO PROCESS MY APPLICATION?](https://flhealthsource.gov/faq/if-i-have-been-previously-fingerprinted-for-a-background-check-can-you-use-those-results-to-process-my-application/) - We can only view previous results if they were submitted by a FDLE approved and Clearinghouse compliant Livescan service provider and entered or retained in the Clearinghouse system within the last five years by one of the specified agencies defined in s. 435.02(5), Florida Statutes. If these conditions apply and your previous screening meets the
- [SHOULD I SUBMIT MY INITIAL APPLICATION BEFORE OR AFTER GETTING FINGERPRINTED?](https://flhealthsource.gov/faq/should-i-submit-my-initial-application-before-or-after-getting-fingerprinted/) - The application is valid for one year after submission. If you get your fingerprints done by a FDLE approved and Clearinghouse compliant Livescan service provider or vendor, and your prints are entered into the Clearinghouse as is required, then your prints will be retained for five years. If you choose to submit your application before
- [DO I NEED A SCREENING TO COMPLETE MY RENEWAL OF LICENSURE APPLICATION?](https://flhealthsource.gov/faq/do-i-need-a-screening-to-complete-my-renewal-of-licensure-application/) - Effective July 1, 2025, if you were not screened through a state and federal (Level 2 background screening) review, and you’re a screened profession, you must comply with the background screening requirements established in section 456.0135, F.S., by your next licensure renewal. The renewal period begins approximately 90-120 days before your license expires. Visit the
- [HOW DO I FIND A LIVESCAN SERVICE PROVIDER IN ORDER TO SUBMIT MY FINGERPRINTS TO THE DEPARTMENT?](https://flhealthsource.gov/faq/how-do-i-find-a-livescan-service-provider-in-order-to-submit-my-fingerprints-to-the-department/) - Log into the Clearinghouse Applicant Initiated (CHAI) Website CHAI.FLClearinghouse.com using a one-time use code sent to your email to create your account. CHAI assists with identifying the Originating Agency Identification (ORI) Number for your profession and scheduling a screening appointment with a Livescan provider. Each health care profession has a specific ORI number that ensures
- [WHAT MUST I PROVIDE TO THE LIVESCAN SERVICE PROVIDER I CHOOSE?](https://flhealthsource.gov/faq/what-must-i-provide-to-the-livescan-service-provider-i-choose/) - Provide the following to the LiveScan service provider: All applicants will be required to bring two (2) forms of identification to the electronic fingerprinting site on the day of fingerprinting. One of the two types of identification must bear your picture and signature such as a driver's license, state identification card or passport. If you
- [WHERE DO I GET THE ORI NUMBER TO SUBMIT TO THE LIVESCAN VENDOR/PROVIDER?](https://flhealthsource.gov/faq/where-do-i-get-the-ori-number-to-submit-to-the-livescan-vendor-provider/) - If you apply online, there is a form that you can print out which will have your ORI number prepopulated. In the paper application, you can locate your ORI number in the instructions. A complete list of ORI numbers can also be found on this site under Screened Professions on the Screening Requirements tab.
- [WHAT SHOULD I OBTAIN FROM THE LIVESCAN SERVICE PROVIDER AFTER MY LIVESCAN PRINTS ARE TAKEN?](https://flhealthsource.gov/faq/what-should-i-obtain-from-the-livescan-service-provider-after-my-livescan-prints-are-taken/) - Obtain your receipt showing payment date, TCN (Transaction Control Number) and other pertinent information in case you need to go back to them for assistance. Note: You can check the status of this transaction with the Florida Department of Law Enforcement by entering your TCN here: cchinet.fdle.state.fl.us/search/app/tcnlookup?3
- [WHAT IS THE PROCESSING TIME FOR LIVESCAN FINGERPRINTS TO BE RECEIVED BY DOH?](https://flhealthsource.gov/faq/21-what-is-the-processing-time-for-livescan-fingerprints-to-be-received-by-doh/) - On average, 24 to 72 hours. You can check the status of your screening with the Florida Department of Law Enforcement by entering your TCN here: cchinet.fdle.state.fl.us/search/app/tcnlookup?3 Note: Your results should auto-load to your file within 24-72 hours; however, it may take longer for your application status to show the background screening as complete. Board
- [HOW MUCH DOES ELECTRONIC FINGERPRINTING COST?](https://flhealthsource.gov/faq/how-much-does-electronic-fingerprinting-cost/) - The total fee charged by each service provider varies. Please contact them to obtain this information. You can view the service provider options and contact information on the Locate a Provider tab by clicking on the county you are interested in.
- [WHAT IS THE DIFFERENCE BETWEEN A LIVESCAN AND A HARD CARD SCANNING?](https://flhealthsource.gov/faq/what-is-the-difference-between-a-livescan-and-a-hard-card-scanning/) - Livescan is a term relating to the scanners used to directly capture fingerprints through a scanning function. Persons being screened place their hands directly on the scanner for reading. Their fingerprints are rolled, individually, across a glass plate. Fingerprint scanning using a Livescan device provides faster results, and generally costs less than hard card scanning
- [WHAT HAPPENS IF MY PHOTOGRAPH IS NOT TAKEN AT TIME OF FINGERPRINTING?](https://flhealthsource.gov/faq/what-happens-if-my-photograph-is-not-taken-at-time-of-fingerprinting/) - It is statutorily required for you to have a photograph taken at the time of fingerprinting to be entered into the Clearinghouse. Without it, your screening can NOT be shared among state agencies. For a screening to be Clearinghouse-compliant and thus shareable, you must have: Retained fingerprints Photograph Signed privacy policy Note: If you must
- [CAN I GET PHOTOGRAPHED AT MY LOCAL SHERIFF'S OFFICE?](https://flhealthsource.gov/faq/can-i-get-photographed-at-my-local-sheriffs-office/) - Please refer to the list of FDLE approved and Clearinghouse compliant Livescan service providers located on this site under the Livescan Service Provider tab. You can search for your local sheriff's office on that list. If you choose to use your local sheriff's office, please be aware that payment must be processed through the Civilian
- [IS THERE A DIFFERENT FINGERPRINTING PROCESS FOR OUT OF STATE APPLICANTS?](https://flhealthsource.gov/faq/l26-is-there-a-different-fingerprinting-process-for-out-of-state-applicants/) - Yes. Applicants outside of Florida have two options for completing the Livescan fingerprinting: Livescan The most straightforward way to complete this process out of state is to locate a provider with LiveScan locations near you who have their equipment registered with the Florida Department of Law Enforcement (FDLE). You can locate this type of provider
- [WHAT DO I NEED TO KNOW IF I DO NOT HAVE A SOCIAL SECURITY NUMBER?](https://flhealthsource.gov/faq/what-do-i-need-to-know-if-i-do-not-have-a-social-security-number/) - All criminal history checks for screened professions must be initiated through the Florida's Care Provider Background Screening Clearinghouse where they will be retained for a period of 5 years. To meet the requirements of the Clearinghouse, AHCA has verified if an applicant is unable to legally obtain a social security number, they must provide an
- [I HAVE RECEIVED A DEFICIENCY LETTER REGARDING MY FINGERPRINTS. WHAT SHOULD I DO?](https://flhealthsource.gov/faq/i-have-received-a-deficiency-letter-regarding-my-fingerprints-what-should-i-do/) - There are several reasons you might receive a deficiency letter. Some of the common reasons and associated actions you should take include: Your fingerprints were not received prior to the letter being mailed. In this case you will need to contact your Livescan service provider to determine if they have submitted the prints to FDLE
- [WHAT SHOULD I DO IF I AM NOTIFIED MY ELECTRONIC FINGERPRINTS WERE REJECTED?](https://flhealthsource.gov/faq/what-should-i-do-if-i-am-notified-my-electronic-fingerprints-were-rejected/) - If it is determined by the Federal Bureau of Investigation (FBI) that your prints were not legible, the Department will send you a letter asking you to return to the same service provider who did your initial prints and schedule a re-roll of your prints. You will be required to bring the Department's notification letter
- [I RECEIVED A LETTER STATING THAT MY SECOND SET OF PRINTS WERE REJECTED/ILLEGIBLE AND A REQUEST HAS BEEN SENT TO THE FBI FOR A NAME SEARCH](https://flhealthsource.gov/faq/i-received-a-letter-stating-that-my-second-set-of-prints-were-rejected-illegible-and-a-request-has-been-sent-to-the-fbi-for-a-name-search/) - There is no further action to be taken by you or the Department. Unfortunately, this is an FBI process, and it can take up to 8 weeks.
- [WHAT KIND OF ASSISTANCE CAN THE DOH PROVIDE IF I HAVE PROBLEMS WITH A LIVESCAN SERVICE PROVIDER OR VENDOR?](https://flhealthsource.gov/faq/what-kind-of-assistance-can-the-doh-provide-if-i-have-problems-with-a-livescan-service-provider-or-vendor/) - The Department of Health does not regulate Livescan Service Providers. As an applicant, you have the choice to select any provider on the Livescan Service Provider list and will be fully responsible for following up with your provider to ensure that they timely submit your prints, electronically to the Florida Department of Law Enforcement. We
- [CAN THE DEPARTMENT PROVIDE ME A COPY OF MY BACKGROUND RESULTS?](https://flhealthsource.gov/faq/can-the-department-provide-me-a-copy-of-my-background-results/) - The Department is unable to provide a copy of the background screening results. The results are stored in the Florida Clearinghouse system which is accessible by certain specified agencies. Individuals should verify with the agency requiring their results whether they have access to the Clearinghouse. If they do not, they should provide instructions for how
- [WHAT ARE MY OPTIONS IF I REVIEW MY BACKGROUND REPORT AND IT IS INCOMPLETE OR INACCURATE?](https://flhealthsource.gov/faq/what-are-my-options-if-i-review-my-background-report-and-it-is-incomplete-or-inaccurate/) - Pursuant to 28 CFR 16.34, if, after reviewing your record, you believe that it is incorrect or incomplete in any respect and wish to make changes, corrections or update the alleged deficiency, you should make application directly to the agency which contributed the questioned information (the arresting agency and/or the appropriate judicial system). You may
- [HOW LONG IS MY BACKGROUND SCREENING GOOD FOR?](https://flhealthsource.gov/faq/how-long-is-my-background-screening-good-for/) - Once your prints have been entered into the Care Provider Background Screening Clearinghouse, they will be retained for 5 years.
- [IF I HAVE BEEN PREVIOUSLY FINGERPRINTED FOR A BACKGROUND CHECK, CAN YOU USE THOSE RESULTS TO PROCESS MY APPLICATION?](https://flhealthsource.gov/faq/if-i-have-been-previously-fingerprinted-for-a-background-check-can-you-use-those-results-to-process-my-application-2/) - We can only view previous results if they were submitted by a FDLE approved and Clearinghouse compliant Livescan Service Provider and entered into the Clearinghouse within the last five years by one of the specified agencies defined in s. 435.02(5), Florida Statutes. If these conditions apply and your previous screening meets the current screening standards
- [I RECEIVED A LETTER THAT MY PRINTS WERE REJECTED/ILLEGIBLE. WHAT DO I NEED TO DO NOW?](https://flhealthsource.gov/faq/i-received-a-letter-that-my-prints-were-rejected-illegible-what-do-i-need-to-do-now/) - If it is determined by the Federal Bureau of Investigation (FBI) that your prints were not legible, the Department will send you a letter asking you to return to the same service provider who did your initial prints and schedule a re-roll of your prints. You will be required to bring the Department's notification letter
- [I RECEIVED A LETTER STATING THAT MY SECOND SET OF PRINTS WERE REJECTED/ILLEGIBLE AND A REQUEST HAS BEEN SENT TO THE FBI FOR A NAME SEARCH. WHAT DO I DO NOW?](https://flhealthsource.gov/faq/i-received-a-letter-stating-that-my-second-set-of-prints-were-rejected-illegible-and-a-request-has-been-sent-to-the-fbi-for-a-name-search-what-do-i-do-now/) - There is no further action to be taken by you or the Department. Unfortunately, this is an FBI process, and it can take up to 8 weeks.
- [DO I NEED TO REPORT ALL CRIMINAL HISTORY OR ONLY DISQUALIFYING OFFENSES?](https://flhealthsource.gov/faq/do-i-need-to-report-all-criminal-history-or-only-disqualifying-offenses/) - You will need to report all criminal history except for minor traffic offenses. DUI/DWI and reckless driving are not considered minor traffic offenses for this purpose.
- [DO I HAVE TO REPORT CHARGES IF I COMPLETED A COURT DIVERSION PROGRAM AND CHARGES WERE DISMISSED?](https://flhealthsource.gov/faq/do-i-have-to-report-charges-if-i-completed-a-court-diversion-program-and-charges-were-dismissed/) - Yes, you will need to report those charges.
- [DO I HAVE TO REPORT SEALED ARRESTS OR CONVICTIONS?](https://flhealthsource.gov/faq/do-i-have-to-report-sealed-arrests-or-convictions/) - Yes, you will need to report those charges. Professions licensed by the Department of Health are required to disclose sealed charges. Please refer to the FDLE Website: Sealed & Expunged Records for additional information.
- [WHAT HAPPENS IF I DID NOT DISCLOSE A CONVICTION ON MY APPLICATION?](https://flhealthsource.gov/faq/what-happens-if-i-did-not-disclose-a-conviction-on-my-application/) - If you failed to disclose a criminal conviction on your application for licensure, you will be required to submit all supporting documentation pertaining to the conviction. Once your file has been deemed complete, the Board will contact you if they need additional information.
- [WHAT WILL HAPPEN TO MY APPLICATION IF I REFUSE TO AMEND MY APPLICATION/SEND IN ANY DOCUMENTATION?](https://flhealthsource.gov/faq/what-will-happen-to-my-application-if-i-refuse-to-amend-my-application-send-in-any-documentation/) - The application will remain incomplete until it expires.
- [WHAT DOCUMENTS DO I NEED TO SEND IN? DO THEY HAVE TO BE CERTIFIED?](https://flhealthsource.gov/faq/what-documents-do-i-need-to-send-in-do-they-have-to-be-certified/) - No, documents do not need to be certified; however, you will need to submit: Self-Explanation – a letter written in your own words that describe the circumstances surrounding each offense, including date, city, state, charges, and final outcome. Court Dispositions – Actual documentation from the County Clerk of Courts in the jurisdiction (state/county) in which
- [WHAT IF I CANNOT OBTAIN CERTIFIED COURT DOCUMENTS AND POLICE REPORTS ON CONVICTIONS?](https://flhealthsource.gov/faq/what-if-i-cannot-obtain-certified-court-documents-and-police-reports-on-convictions/) - If there are no documents, you must obtain a letter from the clerk of courts stating that there was no documentation for that specific incident.
- [I DO NOT HAVE A SOCIAL SECURITY NUMBER. HOW DO I COMPLETE THE BACKGROUND SCREENING PORTION OF MY APPLICATION?](https://flhealthsource.gov/faq/i-do-not-have-a-social-security-number-how-do-i-complete-the-background-screening-portion-of-my-application/) - All criminal history checks for our screened professions must be initiated through the Florida’s Care Provider Background Screening Clearinghouse where they will be retained for a period of 5 years. To meet the requirements of the Clearinghouse, AHCA has verified if an applicant is unable to legally obtain a social security number, they must provide
- [WHAT DO I NEED TO DO IF I AM CONVICTED AFTER I BECOME LICENSED?](https://flhealthsource.gov/faq/what-do-i-need-to-do-if-i-am-convicted-after-i-become-licensed/) - Pursuant to Section 456.039(3), Florida Statutes, you must notify the Department in writing within 45 days after the occurrence of the event.
- [WHAT HAPPENS IF I DID NOT DISCLOSE A CONVICTION AFTER I BECAME LICENSED?](https://flhealthsource.gov/faq/what-happens-if-i-did-not-disclose-a-conviction-after-i-became-licensed/) - Your license may be disciplined for failure to report the offense and for being convicted or having adjudication withheld for a crime relating to the practice.
- [HOW WILL I KNOW IF I AM NOT CLEAR TO BE LICENSED?](https://flhealthsource.gov/faq/how-will-i-know-if-i-am-not-clear-to-be-licensed/) - If the result of the background report shows arrests and offenses, or incomplete dispositions, you will receive a notice from your profession’s Board office requesting additional information. Depending on the types and seriousness of the offenses, your file may go before the Board for further review. If the Board denies your file, you will receive
- [WHAT IS A RETAINED PRINT, AND WHO MUST RETAIN THEIR FINGERPRINTS?](https://flhealthsource.gov/faq/what-is-a-retained-print-and-who-must-retain-their-fingerprints/) - Retained prints are the fingerprints stored by Florida Department of Law Enforcement that are submitted by a Livescan provider for a background screening. The retained prints are maintained for 5 years. Please view the Screened Professions for a complete list of professions which require fingerprint screening and retention.
- [IS THERE A WAY TO SEE IF I AM ELIGIBLE FOR LICENSURE BEFORE I APPLY?](https://flhealthsource.gov/faq/is-there-a-way-to-see-if-i-am-eligible-for-licensure-before-i-apply/) - We cannot make determinations in advance, as laws and rules do change over time. However, you can review Section 456.0635, Florida Statutes to view a list of automatic disqualifying offenses prior to applying. You should also review Chapter 435 and Section 408.809, Florida Statutes for disqualifying offenses related to employment.
- [IF MY APPLICATION IS DENIED, CAN I APPEAL THE DECISION? WHAT IS THAT PROCESS LIKE?](https://flhealthsource.gov/faq/if-my-application-is-denied-can-i-appeal-the-decision-what-is-that-process-like/) - If you are being denied licensure, you will receive an Intent to Deny Order. On that order, there will be specifics regarding your right to appeal or other options you might have. If you would like to obtain a copy of your background report to review it for accuracy or completeness, you may submit a
- [WHO IS REQUIRED TO HAVE AN EXEMPTION FROM THE FLORIDA DEPARTMENT OF HEALTH?](https://flhealthsource.gov/faq/who-is-required-to-have-an-exemption-from-the-florida-department-of-health/) - The Florida Department of Health reviews applications and makes decisions for Licensed and certified health care professionals, as long as the person is working in the scope of his or her license or certification (for example: CNA, LPN, RN). If you are unsure if you require an exemption, please contact AHCA at 850-412-4503 to verify
- [WHEN MUST I RETAIN MY FINGERPRINTS?](https://flhealthsource.gov/faq/when-must-i-retain-my-fingerprints/) - You are required to retain your fingerprints every 5 years. The window to retain fingerprints opens 75 days prior to the expiration date and closes 15 days prior to expiration, allowing 60 days to complete retention.
- [WHO IS REQUIRED TO HAVE AN EXEMPTION FROM THE AGENCY FOR HEALTH CARE ADMINISTRATION, AHCA?](https://flhealthsource.gov/faq/who-is-required-to-have-an-exemption-from-the-agency-for-health-care-administration-ahca/) - AHCA reviews applications and makes decisions on Exemptions for: Unlicensed personnel working for a health care provider. Facility owners, administrators, or Chief Financial Officers Medicaid Provider Enrollment Medicaid Managed Care Health Plan This may include licensed personnel not working within the scope of their license (for example: a CNA working as an HHA). For more
- [HOW MUCH DOES IT COST TO RETAIN FINGERPRINTS?](https://flhealthsource.gov/faq/how-much-does-it-cost-to-retain-fingerprints/) - If you retain during the available window, before your expiration date, it costs $43.25. If you are trying to retain after your expiration date, the cost of a new screening is almost double the retention cost and set by the LiveScan Provider.
- [THE AGENCY FOR HEALTH CARE ADMINISTRATION (AHCA) DISQUALIFIED ME FROM EMPLOYMENT; WHAT DO I NEED TO DO TO GET AN EXEMPTION FROM THE FLORIDA DEPARTMENT OF HEALTH (DOH)?](https://flhealthsource.gov/faq/the-agency-for-health-care-administration-ahca-disqualified-me-from-employment-what-do-i-need-to-do-to-get-an-exemption-from-the-florida-department-of-health-doh/) - Please complete an employment exemption application and return to Background Screening Unit via: By email: MQA.BackgroundScreen@flhealth.gov By fax: (850) 617-6290 By mail: Background Screening UnitFlorida Department of Health4052 Bald Cypress Way, Bin BSU-01Tallahassee, FL 32399-3260
- [IS THERE AN APPLICATION FEE?](https://flhealthsource.gov/faq/is-there-an-application-fee/) - There is no application fee for an Employment Exemption Application.
- [WHAT HAPPENS IF I DO NOT RETAIN MY FINGERPRINTS?](https://flhealthsource.gov/faq/what-happens-if-i-do-not-retain-my-fingerprints/) - You are required to complete a new screening. The Department cannot extend your retention window. The cost of a new screening is almost double the retention cost and set by the LiveScan Provider.
- [CAN I OBTAIN AN EXEMPTION IF I’M CURRENTLY IN A PRE-TRIAL INTERVENTION PROGRAM OR ON PROBATION?](https://flhealthsource.gov/faq/can-i-obtain-an-exemption-if-im-currently-in-a-pre-trial-intervention-program-or-on-probation/) - No. Proof of court ordered Pre-Trial Intervention, probation or parole completion must be submitted before an exemption can be considered.
- [CAN THE DEPARTMENT EXTEND MY EXPIRATION DATE?](https://flhealthsource.gov/faq/can-the-department-extend-my-expiration-date/) - The Department cannot extend your retention window because of the confidential and sensitive nature of the information. This protocol is set by the Federal Bureau of Investigation (FBI) and adhered to by the Florida Department of Law Enforcement (FDLE).
- [FINGERPRINTS DON’T CHANGE SO WHY DO I HAVE TO RETAIN OR COMPLETE A NEW SCREENING?](https://flhealthsource.gov/faq/fingerprints-dont-change-so-why-do-i-have-to-retain-or-complete-a-new-screening/) - Retaining your fingerprints runs new national and state background checks so that the results stored in the Clearinghouse are current and valid. If fingerprints are not retained, the data is purged, and a new screening must be completed.
- [WHAT IS THE CLEARINGHOUSE / CHAI?](https://flhealthsource.gov/faq/what-is-the-clearinghouse-chai/) - Florida's Care Provider Background Screening Clearinghouse (Clearinghouse) is a single data source used to retain and allow sharing of the results among participating agencies when a person has applied to volunteer, be employed, be licensed, or enters into a contract that requires a state and national fingerprint-based criminal history check under Section 435.12, Florida Statutes.
- [CAN I QUALIFY FOR AN EXEMPTION IF I’M ON A PAYMENT PLAN FOR THE DISQUALIFYING OFFENSE?](https://flhealthsource.gov/faq/can-i-qualify-for-an-exemption-if-im-on-a-payment-plan-for-the-disqualifying-offense/) - No. All court-ordered fee, fine, fund, lien, civil judgement, application, cost of prosecution, trust, or restitution as part of the judgement and sentence for any disqualifying felony or misdemeanor offense must be paid in full.
- [MAY I SIGN UP TO BE ALERTED OR REMINDED TO RETAIN MY FINGERPRINTS?](https://flhealthsource.gov/faq/may-i-sign-up-to-be-alerted-or-reminded-to-retain-my-fingerprints/) - You may access CHAI system (refer to the User Guide if you experience issues), at any time to see if it is time to retain your fingerprints. Florida Department of Health will provide reminders of upcoming fingerprint expiration by email and mail so review your contact information periodically through your MQA Online account . Effective
- [CAN I OBTAIN AN EXEMPTION IF THE CASE IS STILL OPEN/PENDING?](https://flhealthsource.gov/faq/can-i-obtain-an-exemption-if-the-case-is-still-open-pending/) - No. A final disposition of the case must be submitted before an exemption can be considered.
- [HOW LONG DO I HAVE TO WAIT SINCE MY CONVICTION TO QUALIFY FOR AN EXEMPTION?](https://flhealthsource.gov/faq/how-long-do-i-have-to-wait-since-my-conviction-to-qualify-for-an-exemption/) - For all disqualifying felonies, at least 2 years must have elapsed since the completion of probation, or confinement, supervision or nonmonetary conditions imposed by the court has been completed.
- [I need contact information to reach someone in Background Screening](https://flhealthsource.gov/faq/i-need-contact-information-to-reach-someone-in-background-screening/) - Florida Department of Health, Division of Medical Quality Assurance Bureau of Operations - Background Screening Unit4052 Bald Cypress Way,Bin BSU-01 Tallahassee,Florida 32399 Phone: (850) 488-0595 Email: mqa.backgroundscreen@flhealth.gov
- [Who is ELI?](https://flhealthsource.gov/faq/who-is-eli/) - ELI (Enforcement – Licensure – Information) is MQA’s new artificial intelligence system that will be transforming the customer service MQA provides by enabling the workforce to deliver exceptional service to our customers through online chat. ELI is designed to answer common questions in a variety of different areas. Some areas include: licensure requirements, renewal requirements,
- [CAN I OBTAIN AN EXEMPTION PRIOR TO BEING LICENSED?](https://flhealthsource.gov/faq/can-i-obtain-an-exemption-prior-to-being-licensed/) - No. The Department of Health (DOH) can only issue an exemption on individuals licensed by DOH. If you are not licensed by the DOH, please contact the Agency for Health Care Administration (AHCA).
- [HOW LONG DOES THE PROCESS TAKE FOR A DECISION TO BE MADE?](https://flhealthsource.gov/faq/how-long-does-the-process-take-for-a-decision-to-be-made/) - Processing times for employment exemption applications vary by licensing board. You may contact your licensing board for more information.
- [WILL I NEED TO NOTIFY THE AGENCY FOR HEALTH CARE ADMINISTRATION (AHCA) ONE I RECEIVE NOTIFICATION THAT MY EXEMPTION HAS BEEN GRANTED?](https://flhealthsource.gov/faq/will-i-need-to-notify-the-agency-for-health-care-administration-ahca-one-i-receive-notification-that-my-exemption-has-been-granted/) - No. The board office will notify AHCA on your behalf.
- [ARE EXEMPTIONS TRANSFERABLE BETWEEN LICENSES?](https://flhealthsource.gov/faq/are-exemptions-transferable-between-licenses/) - No. For example: If you hold a Nursing and Massage Therapist license you will have to request an exemption for each license.
- [DO I NEED TO HAVE A NEW BACKGROUND CHECK DONE?](https://flhealthsource.gov/faq/do-i-need-to-have-a-new-background-check-done/) - Your LiveScan results must have been completed within the last 90 days from receiving the exemption application. If you have already completed a Level II screening with AHCA within the last 90 days, you are not required to complete LiveScan fingerprints. Note: In the event we cannot verify your screening with AHCA, you may be
- [WHAT IS A RESUBMISSION?](https://flhealthsource.gov/faq/what-is-a-resubmission/) - A resubmission is like a new screening, but the applicant does not have to go to a LiveScan vendor to have their prints taken. The resubmission uses the person’s retained prints and resubmits them to obtain a new, up-to-date criminal history report. This provides a cost savings for applicants in the Clearinghouse that have had
- [HOW CAN I VERIFY IF MY FINGERPRINTS ON FILE ARE GOOD TO USE FOR MY EXEMPTION APPLICATION?](https://flhealthsource.gov/faq/how-can-i-verify-if-my-fingerprints-on-file-are-good-to-use-for-my-exemption-application/) - Please send this request with your license number and full name via email to mqa.backgroundscreen@flhealth.gov. Allow 24-48 business hours for a response.
- [WHAT DOCUMENTS DO I NEED TO SEND IN? DO THEY HAVE TO BE CERTIFIED?](https://flhealthsource.gov/faq/what-documents-do-i-need-to-send-in-do-they-have-to-be-certified-2/) - No. Documents do not need to be certified; however, you will need to submit the following documentation: AHCA’s letter of Disqualification – You must submit your letter of disqualification from AHCA. Court Sentencing/Disposition(s) – Actual documentation from the County Clerk of Courts in the jurisdiction (state/county) in which the offense(s) occurred, including disposition/final outcome. You
- [IF I PREVIOUSLY SUBMITTED MY CRIMINAL HISTORY DOCUMENTS FOR LICENSURE, DO I NEED TO SEND THEM AGAIN FOR AN EXEMPTION APPLICATION?](https://flhealthsource.gov/faq/if-i-previously-submitted-my-criminal-history-documents-for-licensure-do-i-need-to-send-them-again-for-an-exemption-application/) - Depending on how long it has been since you were initially licensed, your documents may no longer be on file. Please submit all documents requested as part of the exemption application to eliminate your application from being deficient.
- [When can I chat?](https://flhealthsource.gov/faq/when-can-i-chat/) - ELI is available 24/7/365. ELI is here to help during and after traditional business hours. Many of our customers work long shifts and still need to contact the department, ELI is here to help during any time of the day.
- [What does ELI do?](https://flhealthsource.gov/faq/what-does-eli-do/) - ELI is designed to answer commonly asked questions from our customers. ELI has studied the website, past calls, and past emails to determine which questions customers frequently ask.
- [What if ELI can't answer my question?](https://flhealthsource.gov/faq/what-if-eli-cant-answer-my-question/) - ELI will transfer you to a live agent within the department, unless after core business hours of 8-6pm est. ELI will then learn from your questions so in the future, he will be able to answer them and not have to transfer you to a live agent.
- [Do all board websites have ELI?](https://flhealthsource.gov/faq/do-all-board-websites-have-eli/) - Not yet, the department is currently onboarding ELI for each board website. Please check back later to see if ELI is your new employee.
- [I do not want to chat, I want to call, how do I do this?](https://flhealthsource.gov/faq/i-do-not-want-to-chat-i-want-to-call-how-do-i-do-this/) - Please ask ELI, he will help you find the correct contact information for your issue.
- [WHERE DO I SEND THE EXEMPTION APPLICATION AND OTHER DOCUMENTATION?](https://flhealthsource.gov/faq/where-do-i-send-the-exemption-application-and-other-documentation/) - You can upload documentation along with your initial, renewal or exemption application. Additionally, you can send criminal history documents to MQA.BackgroundScreen@flhealth.gov, or by fax (850) 617-6290 or mail: Background Screening UnitFlorida Department of Health4052 Bald Cypress Way, Bin BSU-01Tallahassee, FL 32399-3260
- [WHAT IF I CANNOT OBTAIN ALL OF THE ARREST REPORTS, COURT DISPOSITIONS, PROBATION INFORMATION AND /OR OTHER INFORMATION REQUIRED?](https://flhealthsource.gov/faq/what-if-i-cannot-obtain-all-of-the-arrest-reports-court-dispositions-probation-information-and-or-other-information-required/) - You must make an attempt to obtain this documentation from the Clerk of Courts office, probation office or arresting agency. Documentation from the Clerk of Court, Department of Corrections and/or the arresting agency must be provided on their letterhead indicating the document(s) are no longer available.
- [WHAT IS REHABILITATION?](https://flhealthsource.gov/faq/what-is-rehabilitation/) - Rehabilitation includes successful completion of court-ordered treatment, counseling program, education, and training certificates; proof of participation in community activities; and special recognition or awards received. Rehabilitation can also be demonstrated by voluntary participation, as well.
- [ARE THERE CRITERIA OR THINGS IN PARTICULAR THAT NEED TO BE INCLUDED IN THE LETTER OF RECOMMENDATION?](https://flhealthsource.gov/faq/are-there-criteria-or-things-in-particular-that-need-to-be-included-in-the-letter-of-recommendation/) - One reference letter must be from a current or most recent employer on the employer’s letterhead. Other letters must be from individuals you have known for at least two years through contact at the workplace, community activities, education or training centers. Individuals providing a Letter of Recommendation should include their name, address and telephone number
- [WHO REVIEWS THE EXEMPTION FOR APPROVAL?](https://flhealthsource.gov/faq/who-reviews-the-exemption-for-approval/) - Employment exemptions are reviewed by the licensing board.
- [IF MY EXEMPTION IS DENIED, CAN I APPEAL THE DECISION?](https://flhealthsource.gov/faq/if-my-exemption-is-denied-can-i-appeal-the-decision/) - Each application is unique and requires individual review by your respective board. Please contact your licensing board for more information.
- [IS SUBMITTING AN EXEMPTION CONSIDERED SELF-REPORTING AFTER LICENSURE?](https://flhealthsource.gov/faq/is-submitting-an-exemption-considered-self-reporting-after-licensure/) - No. You must report convictions after licensure to your licensing board prior to applying for an exemption.
- [CAN AN EXEMPTION FROM ANOTHER FLORIDA STATE AGENCY BE CONSIDERED?](https://flhealthsource.gov/faq/can-an-exemption-from-another-florida-state-agency-be-considered/) - Each agency makes their own decisions regarding exemptions. If you have received an exemption from another state agency you may submit a copy with your application.
- [Once granted an exemption will I need to go through the exemption process again?](https://flhealthsource.gov/faq/once-granted-an-exemption-will-i-need-to-go-through-the-exemption-process-again/) - AHCA only requires individuals that were granted under a level 1 screening (prior to July 01, 2010) to go through the exemption process again. The other required times are: If an individual obtains a new potentially disqualifying charge or a disqualifying charge.
- [What happens if my country of birth is not listed when registering with CHAI?](https://flhealthsource.gov/faq/what-happens-if-my-country-of-birth-is-not-listed-when-registering-with-chai/) - You will need to select “other”.

## BGS Providers

- [Tailored Security Services LLC](https://flhealthsource.gov/bgs-provider/tailored-security-services-llc/)
- [Accurate Background Check, Inc](https://flhealthsource.gov/bgs-provider/accurate-background-check-inc/)
- [# 000001 Absolute Mobile Fingerprints & Out of State Card Scanning](https://flhealthsource.gov/bgs-provider/000001-absolute-mobile-fingerprints-out-of-state-card-scanning-2/)
- [# 000001 Absolute Mobile Fingerprints & Out of State Card Scanning](https://flhealthsource.gov/bgs-provider/000001-absolute-mobile-fingerprints-out-of-state-card-scanning/)
- [Gainesville – NW 13th St – Photo Enabled- Colortym](https://flhealthsource.gov/bgs-provider/gainesville-nw-13th-st-photo-enabled-colortym/)
- [Fieldprint](https://flhealthsource.gov/bgs-provider/fieldprint/)

## Human Trafficking Post

- [What other resources are available to me to learn more about human trafficking?](https://flhealthsource.gov/human-trafficking-fa/what-other-resources-are-available-to-me-to-learn-more-about-human-trafficking/) - Additional information about human trafficking can be found at any of the following websites: https://www.floridahealth.gov/individual-family-health/injury-prevention-wellness/human-trafficking/ http://myfloridalegal.com/pages.nsf/Main/8AEA5858B 1253D0D85257D34005AFA72 https://www.dhs.gov/blue-campaign/awareness-training https://www.fbi.gov/investigate/civil-rights/human-trafficking https://humantraffickinghotline.org/type-trafficking /human-trafficking https://polarisproject.org/
- [FIND HELP](https://flhealthsource.gov/human-trafficking-fa/find-help/) - Children and adults can be victims of human trafficking. "If you see something, say something." If you have information regarding suspected Human Trafficking of a child in Florida contact: Florida Abuse Hotline 1-800-96-ABUSE (1-800-962-2873). If you have information regarding suspected Human Trafficking of an adult anywhere in the United States or of a child outside of
- [SIGNS](https://flhealthsource.gov/human-trafficking-fa/signs/) - Each healthcare provider licensed by one of the named Boards must post a sign regarding human trafficking in a conspicuous place accessible to employees by January 1, 2021. The sign must be at least 11 x 15 inches and in at least 32-point type. The sign must contain statutorily required language and be posted in
- [I believe I am a person being trafficked. What should I do?](https://flhealthsource.gov/human-trafficking-fa/i-believe-i-am-a-person-being-trafficked-what-should-i-do/) - Call the Florida Human Trafficking Hotline at 1-855-FLA-SAFE, Text HELP to 233733 (BEFREE), or Visit the National Human Trafficking Hotline online at: https://humantraffickinghotline.org.
- [MASSAGE ESTABLISHMENTS](https://flhealthsource.gov/human-trafficking-fa/massage-establishments/) - The bill amends the laws governing massage establishments, requiring establishments to have a plan for reporting suspected human trafficking, amending the grounds for discipline of an establishment, and the requiring that each establishment have a Designated Establishment Manager. For more information visit the FAQs DH MQA-5040
- [Ending Content](https://flhealthsource.gov/human-trafficking-fa/ending-content/) - The bill also requires that establishments implement a procedure for reporting suspected human trafficking and post a sign in an area accessible to employees with the relevant provisions of that procedure. The Board of Massage Therapy will be adopting Rules to implement this requirement. Information on rulemaking can be found in the Board’s meeting agendas
- [CE](https://flhealthsource.gov/human-trafficking-fa/ce/) - Each healthcare provider licensed by one of the named Boards must complete a one hour continuing education (CE) course on human trafficking that has been specifically approved by their Board for this purpose. The course must be completed by January 1, 2021 and will count towards the required CE for renewal. The bill does not
- [Does the human trafficking course count towards my CE requirement for renewal?](https://flhealthsource.gov/human-trafficking-fa/does-the-human-trafficking-course-count-towards-my-ce-requirement-for-renewal/) - Yes. The human trafficking course counts towards the continuing education renewal requirement for the biennium during which you take the course.
- [My license renews before January 1, 2021. How will this law affect my renewal?](https://flhealthsource.gov/human-trafficking-fa/my-license-renews-before-january-1-2021-how-will-this-law-affect-my-renewal-3/) - This requirement will not affect your ability to renew your license before January 1, 2021. However, if the course is taken before your renewal date, the CE credit will count towards your renewal requirement.
- [Can the human trafficking course be taken online?](https://flhealthsource.gov/human-trafficking-fa/can-the-human-trafficking-course-be-taken-online/) - The statute does not specify the method of continuing education. Check the courses approved for your profession to see if an online course has been approved.
- [Where must the Human Trafficking Awareness sign be displayed?](https://flhealthsource.gov/human-trafficking-fa/where-must-the-human-trafficking-awareness-sign-be-displayed/) - The signs must be displayed in a conspicuous place in the establishment, which is accessible to employees.
- [When must the Human Trafficking Awareness sign be displayed?](https://flhealthsource.gov/human-trafficking-fa/when-must-the-human-trafficking-awareness-sign-be-displayed/) - January 1, 2021.
- [My license renews before January 1, 2021. How will this law affect my renewal?](https://flhealthsource.gov/human-trafficking-fa/my-license-renews-before-january-1-2021-how-will-this-law-affect-my-renewal-2/) - This requirement will not affect your ability to renew your license before January 1, 2021. However, if the course is taken before your renewal date, the CE credit will count towards your renewal requirement.
- [Do I have to take a new continuing education course on human trafficking?](https://flhealthsource.gov/human-trafficking-fa/do-i-have-to-take-a-new-continuing-education-course-on-human-trafficking/) - Yes. The following professions are required to take a 1-hour continuing education course on human trafficking by January 1, 2021: Acupuncture Medicine Osteopathic Medicine Podiatric Medicine Optometry Pharmacy Dentistry Chiropractic Medicine Respiratory Care Nursing Home Administration Occupational Therapy Dietetics and Nutrition Massage Therapy Physical Therapy Practice
- [My license renews before January 1, 2021. How will this law affect my renewal?](https://flhealthsource.gov/human-trafficking-fa/my-license-renews-before-january-1-2021-how-will-this-law-affect-my-renewal/) - This requirement will not affect your ability to renew your license before January 1, 2021. However, if the course is taken before your renewal date, the CE credit will count towards your renewal requirement.
- [What requirements must be met by the sign?](https://flhealthsource.gov/human-trafficking-fa/what-requirements-must-be-met-by-the-sign/) - The sign must be at least 11 x 15 inches in size, use clearly legible font that is at least 32-point in type size, and must state in both English and Spanish: If you or someone you know is being forced to engage in an activity and cannot leave, whether it is prostitution, housework, farm
- [Is the Board establishing reporting procedures, or does each establishment write their own procedures?](https://flhealthsource.gov/human-trafficking-fa/is-the-board-establishing-reporting-procedures-or-does-each-establishment-write-their-own-procedures/) - The legislation allows each establishment to develop their own procedures for reporting suspected human trafficking to the National Human Trafficking Hotline or a local law enforcement agency. The Department has posted examples of reporting procedures and signs outlining these procedures to help establishments get started developing their own procedures at www.flhealthsource.gov/humantrafficking/.
- [When do the human trafficking reporting procedures need to be in place and the sign posted?](https://flhealthsource.gov/human-trafficking-fa/when-do-the-human-trafficking-reporting-procedures-need-to-be-in-place-and-the-sign-posted/) - The sign and the procedures for reporting suspected human trafficking must be in place no later than January 1, 2021.
- [Where does the sign on human trafficking reporting procedures need to be displayed?](https://flhealthsource.gov/human-trafficking-fa/where-does-the-sign-on-human-trafficking-reporting-procedures-need-to-be-displayed/) - The sign outlining the procedures for reporting suspected human trafficking must be displayed in a conspicuous place in the establishment which is accessible to employees.
- [Can I have more than one DEM at a single establishment?](https://flhealthsource.gov/human-trafficking-fa/can-i-have-more-than-one-dem-at-a-single-establishment/) - No. The DEM is defined as the manager of the establishment and responsible for operating the establishment in accordance with the laws and rules. This responsibility must belong to a single licensed massage therapist actively practicing in that establishment.
- [How long do I have to notify the Board when I change DEMs?](https://flhealthsource.gov/human-trafficking-fa/how-long-do-i-have-to-notify-the-board-when-i-change-dems/) - You must notify the Board within ten days of a change in the DEM of your establishment.
- [How can I change DEMs?](https://flhealthsource.gov/human-trafficking-fa/how-can-i-change-dems/) - File Form DH MQA-5040 with the Board whenever you have a change of DEM. This Form can be found at www.flhealthsource.com/humantrafficking
- [How can I find a qualified DEM?](https://flhealthsource.gov/human-trafficking-fa/how-can-i-find-a-qualified-dem/) - The first requirement for a DEM is to be a licensed Florida Massage Therapist with a clear and active license. You can find the license status of all Florida Massage Therapists on our website at: https://appsmqa.doh.state.fl.us/MQASearchServices/Home
- [What are the requirements to become a DEM?](https://flhealthsource.gov/human-trafficking-fa/what-are-the-requirements-to-become-a-dem/) - To qualify as a DEM a person must: Hold an active, clear license as a Massage Therapist in Florida Practice at the establishment for which they have been delegated Be designated as the manager of the establishment and responsible for operating the establishment in accordance with the laws and rules Not have criminal history as
- [What needs to be included on the human trafficking reporting procedure sign?](https://flhealthsource.gov/human-trafficking-fa/what-needs-to-be-included-on-the-human-trafficking-reporting-procedure-sign/) - The law states that the sign must include “the relevant provisions of the reporting procedure.” The relevant provisions include, but are not limited to, the phone numbers and other contact information for the National Human Trafficking Hotline or for the local law enforcement agency where the suspected human trafficking should be reported to. The sign
- [Can I be the DEM for multiple establishments?](https://flhealthsource.gov/human-trafficking-fa/can-i-be-the-dem-for-multiple-establishments/) - A massage therapist must practice at the establishment for which they are serving as DEM. An individual is limited in the number of establishments they can serve as DEM for to the number of locations they can actively practice at.
- [Can I be the DEM for an establishment I own?](https://flhealthsource.gov/human-trafficking-fa/can-i-be-the-dem-for-an-establishment-i-own/) - Yes, provided you meet the requirements to be a DEM.
- [Can I be in conditional status and be a DEM?](https://flhealthsource.gov/human-trafficking-fa/can-i-be-in-conditional-status-and-be-a-dem/) - No. The DEM must have a clear and active Florida Massage Therapy license without conditions.
- [When is the deadline for naming a DEM?](https://flhealthsource.gov/human-trafficking-fa/when-is-the-deadline-for-naming-a-dem/) - For establishments licensed before July 1, 2019: a DEM must be named by January 1, 2020. For establishments licensed on or after July 1, 2019: applicants will have to name their DEM as a condition of licensure.
- [What is a DEM?](https://flhealthsource.gov/human-trafficking-fa/what-is-a-dem/) - DEM stands for “Designated Establishment Manager.” The DEM is designated by the rules or practices of the establishment and is responsible for the operation of the massage establishment in accordance with the provisions of law and rules.
- [I have disciplinary history, can I be a DEM?](https://flhealthsource.gov/human-trafficking-fa/i-have-disciplinary-history-can-i-be-a-dem/) - It depends on the disciplinary history. No person with disciplinary action taken for sexual misconduct involving prostitution or crimes related to the practice of massage therapy involving prostitution may serve as a DEM. In addition, to be a DEM you must have a clear, active license as a Massage Therapist in Florida. You can check

## Categories

- [Uncategorized](https://flhealthsource.gov/category/uncategorized/)
- [Latest News](https://flhealthsource.gov/category/latest-news/)
- [2022 Legislation](https://flhealthsource.gov/category/2022-legislation/)
- [Human Trafficking FAQs](https://flhealthsource.gov/category/human-trafficking/human-trafficking-faqs/)
- [General FAQs](https://flhealthsource.gov/category/human-trafficking/human-trafficking-faqs/general-faqs/)
- [Massage Establishment FAQs](https://flhealthsource.gov/category/human-trafficking/human-trafficking-faqs/massage-establishment-faqs/)
- [Human Trafficking](https://flhealthsource.gov/category/human-trafficking/)
- [Background Screening Providers](https://flhealthsource.gov/category/background-screening-providers/)
- [North Central](https://flhealthsource.gov/category/background-screening-providers/north-central-region/)
- [2023 Legislation](https://flhealthsource.gov/category/2023-legislation/)
- [2024 Legislation](https://flhealthsource.gov/category/2024-legislation/)
- [FAQ](https://flhealthsource.gov/category/faq/)
- [Livescan](https://flhealthsource.gov/category/faq/livescan/)
- [Fingerprinting](https://flhealthsource.gov/category/faq/fingerprinting/)
- [Privacy Policy](https://flhealthsource.gov/category/faq/privacy-policy/)
- [Background Screening](https://flhealthsource.gov/category/faq/background-screening/)
- [CHAI](https://flhealthsource.gov/category/faq/chai/)
- [Documents](https://flhealthsource.gov/category/faq/documents/)
- [Criminal History](https://flhealthsource.gov/category/faq/criminal-history/)
- [Results](https://flhealthsource.gov/category/faq/results/)
- [Fingerprint Retention](https://flhealthsource.gov/category/faq/fingerprint-retention/)
- [Exemption](https://flhealthsource.gov/category/faq/exemption/)
- [ELI](https://flhealthsource.gov/category/faq/eli/)
- [Help](https://flhealthsource.gov/category/faq/help/)
- [Licensure](https://flhealthsource.gov/category/faq/licensure/)
- [2025 Legislation](https://flhealthsource.gov/category/2025-legislation/)
- [2021 Legislation](https://flhealthsource.gov/category/2021-legislation/)
- [2020 Legislation](https://flhealthsource.gov/category/2020-legislation/)
- [2019 Legislation](https://flhealthsource.gov/category/2019-legislation/)
- [2018 Legislation](https://flhealthsource.gov/category/2018-legislation/)
- [2017 Legislation](https://flhealthsource.gov/category/2017-legislation/)
- [2016 Legislation](https://flhealthsource.gov/category/2016-legislation/)

## Tags

- [About Background Screening](https://flhealthsource.gov/tag/about-background-screening/)
- [CHAI](https://flhealthsource.gov/tag/chai/)

## Categories

- [Online Services Webinar](https://flhealthsource.gov/mec-category/online-services-webinar/)
- [Continuing Education Webinar](https://flhealthsource.gov/mec-category/continuing-education-webinar/)