Top Sites>Call Center QA & Performance Improvement Software - evaluagent

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# evaluagent: Call Centre Quality Assurance and Compliance Software

> Call center QA software that allows you to Auto\-QA every conversation across all channels to coach, train, and motivate your agents\.

Generated by Yoast SEO v27.4, this is an llms.txt file, meant for consumption by LLMs.

## Pages
- [Market\-leading QA for AI agents](https://www.evaluagent.com/qa-partnership-ai-agents/)
- [Pricing](https://www.evaluagent.com/pricing/)
- [Connect your knowledge base to your QA](https://www.evaluagent.com/context-engine/)
- [Events](https://www.evaluagent.com/events/)
- [New Home](https://www.evaluagent.com/)

## Posts
- [evaluagent Launches Context Engine: AI Quality Assurance that validates whether agents give the right answer ](https://www.evaluagent.com/news-press/evaluagent-launches-context-engine/)
- [evaluagent named a Top UK Software Company for third consecutive year – and ranks \#22 for Top Customer Service Products  ](https://www.evaluagent.com/news-press/evaluagent-top-uk-software-company-2026/)
- [evaluagent ranked \#1 in Europe for Contact Center Quality Assurance in latest G2 reports](https://www.evaluagent.com/news-press/evaluagent-ranked-europe-contact-center-quality-assurance-g2/)
- [evaluagent highlighted as a platform of choice for QA, Conversation Intelligence and Speech Analytics in G2’s Fall 2025 reports](https://www.evaluagent.com/news-press/evaluagent-platform-of-choice-qa-conversation-intelligence-fall-2025/)
- [evaluagent welcomes AI and contact center pioneer Callan Schebella as advisor to the board ](https://www.evaluagent.com/news-press/callan-schebella-joins-evaluagent-board/)

## Knowledge Hub
- [Why context changes AutoQA](https://www.evaluagent.com/knowledge-hub/why-context-changes-autoqa/)
- [The QA professional in 2026: From analyst to change\-maker](https://www.evaluagent.com/knowledge-hub/qa-professional-analyst-to-changemaker/)
- [Why AutoQA programmes plateau](https://www.evaluagent.com/knowledge-hub/why-autoqa-programmes-plateau/)
- [Turn Auto\-QA data into action](https://www.evaluagent.com/knowledge-hub/turn-auto-qa-data-action/)
- [How leading contact centres make decisions](https://www.evaluagent.com/knowledge-hub/how-leading-contact-centres-make-decisions/)

## Case Studies
- [Strengthening training, coaching, and customer insight for Newstel](https://www.evaluagent.com/case-studies/training-coaching-customer-insight-newstel/)
- [Delivering customer\-focused efficiency saving for Atos Outsourcing](https://www.evaluagent.com/case-studies/atos-average-handle-time/): Asperiores\.
- [Increasing QA Productivity Inside The Share Centre](https://www.evaluagent.com/case-studies/increasing-qa-productivity/)
- [A story of transformation for Pinnacle](https://www.evaluagent.com/case-studies/pinnacle-com/)
- [E take QA and compliance to the next level](https://www.evaluagent.com/case-studies/e-gas-and-electricity/)

## Solutions
- [Increase Agent Engagement](https://www.evaluagent.com/solutions/increase-agent-engagement/)
- [Reducing operating costs in your Contact Center](https://www.evaluagent.com/solutions/reducing-operating-costs/)
- [Reduce attrition](https://www.evaluagent.com/solutions/reduce-attrition/)
- [Increasing Conversation Coverage](https://www.evaluagent.com/solutions/increasing-conversation-coverage/)
- [Automating compliance in the Contact Center](https://www.evaluagent.com/solutions/automating-compliance/)

## Integrations
- [evaluagent for Freshdesk](https://www.evaluagent.com/integrations/freshdesk/): Automatically import tickets, tags and survey results from Freshdesk to banish repetitive admin from your QA processes\.
- [evaluagent for Salesforce](https://www.evaluagent.com/integrations/salesforce/): Discover integrated QA and Coaching for Salesforce\.
- [Amazon Connect](https://www.evaluagent.com/integrations/amazon-connect/): Automatically import calls and chats from Amazon Connect to banish repetitive admin from your QA processes\.
- [Peopleware](https://www.evaluagent.com/integrations/peopleware/):  Connect Peopleware with evaluagent to align workforce management and quality assurance processes, automate tasks and manage scheduling within your teams seamlessly\.
- [evaluagent for Zendesk](https://www.evaluagent.com/integrations/zendesk/): Use conversation analytics, ticket status and tags to automate QA and priorities training inventions\.

## 93editor
- [Knowledge Hub](https://www.evaluagent.com/knowledge-hub/)
- [Case Studies](https://www.evaluagent.com/case-studies/)
- [Integrations Page](https://www.evaluagent.com/integrations/)
- [EvaluAgent News \& Press](https://www.evaluagent.com/news-press/)

## Categories
- [Insights](https://www.evaluagent.com/category/insights/)
- [Uncategorized @en\-gb](https://www.evaluagent.com/category/uncategorized-en-gb/)
- [Product updates](https://www.evaluagent.com/category/product-updates/)
- [Guides](https://www.evaluagent.com/category/guides/)
- [Webinar](https://www.evaluagent.com/category/webinar/)

## News Types
- [News](https://www.evaluagent.com/news-type/news/)
- [Press](https://www.evaluagent.com/news-type/press/)

## Topics
- [Quality assurance](https://www.evaluagent.com/topic/quality-assurance/)
- [Employee engagement](https://www.evaluagent.com/topic/employee-engagement/)
- [Customer experience](https://www.evaluagent.com/topic/customer-experience/)
- [Artificial intelligence](https://www.evaluagent.com/topic/artificial-intelligence/)
- [Conversation insights](https://www.evaluagent.com/topic/conversation-insights/)

## Solution Types
- [By Job Role](https://www.evaluagent.com/solution-type/by-job-role/)
- [By Challenge](https://www.evaluagent.com/solution-type/by-challenge/)

## Integration Types
- [Contact Center As A Service](https://www.evaluagent.com/integration-type/ccaas/)
- [Call Recording](https://www.evaluagent.com/integration-type/call-recording/)
- [Ticketing and Helpdesks](https://www.evaluagent.com/integration-type/helpdesk/)
- [Workforce Management \(WFM\)](https://www.evaluagent.com/integration-type/workforce-management-wfm/)
- [Customer Surveys](https://www.evaluagent.com/integration-type/customer-surveys/)

## Optional
- [Sitemap index](https://www.evaluagent.com/sitemap_index.xml)