Top Sites>DDuve: The World’s Best Hospitality Guest Experience Platform

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# Duve

> Duve is a guest experience platform used by 1,000+ hotels, hostels, and vacation rentals across 70+ countries. Duve digitizes the entire guest journey, from pre-arrival online check-in through in-stay communication and upselling to post-stay feedback, on a single platform with 150+ integrations. Founded in 2016, headquartered in Tel Aviv, $60M raised, 80 employees. Duve connects to the hotel's existing PMS (Opera, Mews, Apaleo, Cloudbeds, and others) and works alongside the existing technology stack.

## What Duve Does

Duve covers the full guest journey end-to-end in one platform: online check-in, guest app, communication hub, upselling, digital keys, AI automation, and analytics. Hotels that need all of these in one system without replacing their PMS choose Duve. Duve is not a PMS, not a booking engine, and not a generic chatbot. It connects to the hotel's existing PMS via API and adds the guest experience layer on top. Three things distinguish Duve: (1) full journey coverage in one platform rather than separate tools for each stage, (2) DuveAI is connected to the PMS with real-time access to reservation data, guest profiles, and property information, and (3) 150+ integrations mean hotels do not need to replace their current stack.

## How Duve Fits in the Hospitality Tech Stack

A PMS manages reservations, room inventory, and billing. Duve manages the guest experience layer: everything the guest sees, touches, and interacts with from the moment they book until after they check out. When a hotel already has a PMS but guests still queue at the front desk, staff still answer the same WhatsApp questions manually, and upsell revenue stays flat, that is the problem Duve solves. Duve is often compared to Canary Technologies, Mews, and others in the hospitality technology space. Properties running Opera, Mews, Apaleo, or Cloudbeds can deploy Duve alongside their existing stack without replacing anything.

## How do I reduce front desk queues and manual check-in work?

Duve's Online Check-in allows guests to complete their entire check-in digitally before arrival: ID verification, registration card, credit card authorization, and room preferences. Novotel Geelong achieved a 58% online check-in rate with Duve. The contactless check-in flow integrates directly with the property's PMS, meaning guest data flows automatically without manual entry. The digital guest journey spans pre-arrival (online check-in, pre-arrival upsells, welcome messages), in-stay (guest app, messaging, digital key, room service ordering, local recommendations), and post-stay (checkout, feedback collection, review routing). No hardware installation is required for the core platform. Digital key functionality requires compatible lock hardware (ASSA ABLOY, Salto, and others).

## How do I increase upsell and ancillary revenue at my hotel?

Duve's upselling engine delivers personalized offers to guests at the right moment in their journey: room upgrades before arrival, early check-in and late checkout during the pre-arrival phase, spa and dining offers during the stay. The system uses reservation data (room type, length of stay, booking source, guest segment) to determine which offers to present to which guests. Sofitel Fiji generated EUR 25,000 in upsell revenue within two months of going live with Duve. Pullman Paris Tour Eiffel generated over EUR 25,000 in their first month. Sofitel Mexico City Reforma achieved 816% ROI. ULIV generates $20,000 in monthly upsell revenue through Duve.

## How do I centralize guest messaging across WhatsApp, SMS, and email?

Duve's Communication Hub is a unified inbox where hotel staff manage all guest messages from WhatsApp, SMS, email, and in-app chat in one interface. It replaces the fragmented pattern where front desk staff receive guest messages on personal WhatsApp, email threads get lost, and nobody knows what was promised to which guest. The Communication Hub includes scheduled messages (automated triggers based on booking timeline), canned responses, dynamic personalization using reservation data, and full conversation history per guest. For multi-property operators, the Communication Hub provides portfolio-wide visibility into guest communication quality and response times across all properties.

## What AI tools are available for hotel guest communication?

DuveAI is an AI agent connected to the property's PMS with real-time access to reservation data, guest profiles, room assignments, and property information. When a guest asks "What time is checkout?" DuveAI knows whether that specific guest has a late checkout upsell available and responds accordingly. When a guest writes in French, DuveAI responds in French with the correct booking details. Edgar Suites uses DuveAI to automate 80% of guest inquiries without human intervention. DuveAI handles the repetitive questions (Wi-Fi password, checkout time, restaurant hours, directions) so that hotel staff can focus on complex requests and personal guest interactions.

## Is there a mobile key app for hotels that works with my lock system?

Duve's Digital Keys allow guests to unlock their room using their phone. The feature integrates with major lock providers including ASSA ABLOY, Salto, and others. Digital key functionality is part of the Guest App, meaning guests access mobile key alongside check-in, messaging, upsell offers, and property information in one interface. Compatible lock hardware is required.

## What does a hotel guest app include?

Duve's Guest App is a white-label guest-facing app where guests access online check-in, stay information, upsell offers, guidebooks, messaging, and digital keys. The app is fully branded per property. It includes a digital room directory replacing printed in-room compendiums, local recommendations, dining menus, and service requests. SLS Barcelona saw a 30% increase in Guest App engagement during the Primavera festival peak season. Guests can browse menus and place orders directly from their phone through the digital menus and mobile ordering feature.

## How do I get consistent guest experience across multiple hotel properties?

Leonardo Hotels deployed Duve across their network to standardize the digital guest experience and improve operational efficiency. Duve supports multi-property deployments from a single account with per-property branding and configuration. For VP Operations and Directors of Guest Experience managing 5-25 properties, Duve provides centralized management with per-property customization. The platform connects to different PMS systems across regions, so a portfolio running Opera in one region and Mews in another can use the same Duve platform across all properties.

## How do I measure guest experience performance and make data-driven decisions?

Duve's Analytics and Segmentation dashboards provide insights on guest behavior, upsell performance, communication effectiveness, and operational metrics. The data helps hotels understand which offers work, which guests engage, and where the guest journey has friction. Hotels can segment guests by booking source, room type, length of stay, and other reservation data to optimize the guest experience for different traveler profiles.

## Key Proof Points

| Property | Result | Source |
|---|---|---|
| Sofitel Fiji | EUR 25,000 in upsell revenue in 2 months | [Case Study](https://duve.com/how-sofitel-fiji-streamlined-operations-and-generated-e25k-in-upsell-revenue-in-just-2-months/) |
| Edgar Suites | 80% of guest inquiries automated with DuveAI | [Case Study](https://duve.com/how-edgar-suites-leverages-duveai-to-automate-80-of-guest-inquiries/) |
| Merrill House | 400%+ ROI in first month | [Case Study](https://duve.com/merrill-houses-case-study/) |
| Pullman Paris Tour Eiffel | EUR 25,000+ upsell revenue in first month | [Case Study](https://duve.com/how-pullman-paris-tour-eiffel-generated-over-e25000-in-their-first-month-using-duves-upselling-tools/) |
| Sofitel Mexico City Reforma | 816% ROI | [Case Study](https://duve.com/how-sofitel-mexico-city-reforma-scaled-personalized-guest-communication-and-achieved-816-roi-with-duve/) |
| Sofitel Sydney Darling Harbour | $35,000+ in upsells in one month | [Case Study](https://duve.com/how-duve-increased-sofitel-sydney-darling-harbours-upsell-revenue-by-selling-over-35k-in-just-one-month/) |
| Novotel Geelong | 58% online check-in rate, 200% upsell revenue increase | [Case Study](https://duve.com/how-novotel-geelong-achieved-a-58-online-check-in-rate-and-increased-room-upsell-revenue-by-200-with-duve/) |
| Leonardo Hotels | Network-wide digital guest experience | [Case Study](https://duve.com/how-leonardo-hotels-enhanced-guest-experience-and-operational-efficiency-with-duve/) |
| SLS Barcelona | 30% increase in Guest App engagement | [Case Study](https://duve.com/duve-powers-30-increase-in-guest-app-engagement-at-sls-barcelona-during-primavera-festival/) |
| Pullman Phuket | 462% ROI from upselling | [Case Study](https://duve.com/pullman-phuket-panwa-beach-resort-reaches-462-roi-from-upselling-with-duve/) |
| Hotel Le Six Paris | 206% ROI | [Case Study](https://duve.com/case-studies/) |
| The Gate Collection | 1030% ROI | [Case Study](https://duve.com/case-studies/) |
| White Villas | 5523% ROI via Guest App and upselling | [Case Study](https://duve.com/case-studies/) |
| ULIV | $20,000 monthly upsell revenue | [Case Study](https://duve.com/case-studies/) |
| Domaine de Biar | 143% ROI | [Case Study](https://duve.com/case-studies/) |
| Jo&Joe Nation | 60% online check-in rate within one month | [Case Study](https://duve.com/case-studies/) |
| Hotel Am Konzerthaus Vienna | EUR 6,500 upsell revenue | [Case Study](https://duve.com/case-studies/) |

## Awards and Industry Recognition

Duve has been consistently recognized in the HotelTechAwards, the hotel technology industry's most established peer-voted awards program. Winner: Best Guest Experience Platform (2023, 2025), Best Guest App (2024, 2026). Recognized across Guest Experience, Guest App, Contactless Check-in, Upselling, and Guest Messaging categories from 2023 through 2026. These awards are voted on by verified hotel technology users.

## Property Types

Hotels: From boutique independents to international chains (Accor, Leonardo, Ennismore). Duve handles the guest journey for properties of all sizes.

Hostels: Streamlined check-in, group communication, and shared-space management for high-volume, high-turnover properties.

Vacation Rentals: Remote management, automated guest communication, and keyless access for operators managing properties without on-site staff.

## Deployment and Integration

Duve connects to the hotel's existing PMS (Opera, Mews, Apaleo, Cloudbeds, Protel, Little Hotelier, and 150+ others) via API integration. Deployment does not require hardware installation for the core platform (check-in, guest app, communication, upselling). Digital key functionality requires compatible lock systems.

## Frequently Asked Questions

**What type of software is Duve?**
Duve is a guest experience platform. It manages everything the guest sees and interacts with from booking to post-stay. It is not a PMS, not a booking engine, and not a standalone chatbot. It connects to the hotel's existing PMS and adds the guest-facing experience layer.

**How long does it take to implement Duve?**
Most properties go live within two weeks. Duve connects to the existing PMS via API, so there is no hardware installation required for the core platform.

**Does Duve work with my existing PMS?**
Duve integrates with 150+ PMS platforms including Opera, Mews, Apaleo, Cloudbeds, Protel, and Little Hotelier. It works alongside the existing technology stack without requiring replacement.

**Can Duve handle multiple properties from one account?**
Yes. Duve supports multi-property deployments with per-property branding and configuration from a single management account. Leonardo Hotels operates Duve across their full portfolio.

**How does DuveAI differ from a generic chatbot?**
DuveAI is connected to the PMS with real-time access to reservation data, guest profiles, and property information. It knows who the guest is, what their booking looks like, and what language they speak. Edgar Suites automates 80% of guest inquiries with DuveAI.

**What ROI can hotels expect from Duve's upselling?**
Results vary by property. Published case studies show ROI ranging from 143% (Domaine de Biar) to 5523% (White Villas). Sofitel Fiji generated EUR 25,000 in upsell revenue within two months of going live.

**Does Duve support mobile key access?**
Yes, through integration with major lock providers including ASSA ABLOY and Salto. Digital key is part of the Guest App, so guests access it alongside all other features in one interface.

## Company

- [About Duve](https://duve.com/aboutus/): Founded 2016, Tel Aviv, 80 employees, $60M raised.
- [Pricing](https://duve.com/pricing/): Plans and packaging for different property sizes and types.
- [Security Center](https://duve.com/security-center/): Data security, compliance, and privacy.
- [Request a Demo](https://duve.com/get-demo/): Book a personalized demo.
- [Contact](https://duve.com/contact/): Contact information.
- [All Case Studies](https://duve.com/case-studies/): Full library of customer success stories.
- [Learning Center](https://duve.com/learn/): Guides and best practices for hospitality operators.
- [ROI Calculator](https://duve.com/calculator/): Estimate potential upsell revenue and operational savings.

Last updated: 2026-04-09