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# CSM \- Customer Service Manager Magazine: The Magazine for Customer Service Managers \& Professionals

> CSM Magazine \- Resource for Customer Service Managers \& Professionals \- improve your customer service, free customer service articles and advice\.

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## Pages
- [Customer Service Events](https://customerservicemanager.com/customer-service-events/)
- [Past Events](https://customerservicemanager.com/past-events/)
- [Workforce Management \(WFM\)](https://customerservicemanager.com/workforce-management/)
- [Recruitment Software](https://customerservicemanager.com/recruitment-software/)
- [Payment Solutions](https://customerservicemanager.com/payment-solutions/)

## Posts
- [Coral Raises $12\.5m to Automate Healthcare’s Back Office by Working With, Not Against, the Fax Machine](https://customerservicemanager.com/coral-raises-12-5m-to-automate-healthcares-back-office-by-working-with-not-against-the-fax-machine/): In less than a year, Coral has grown to multiple millions in revenue, pushed complete patient intakes to under five minutes and is winning customers in infusion and specialty pharmacy who trust it enough to pay full contracts upfront\. 
- [M\&S Overhauls Sparks Loyalty Program with AI\-Driven Personalization](https://customerservicemanager.com/ms-overhauls-sparks-loyalty-program-with-ai-driven-personalization/): Marks \& Spencer \(M\&S\) has announced a transformation of its Sparks loyalty programme, marking a strategic shift toward a data\-driven, cash\-back model\. The refresh is designed to simplify the rewards process for customers\.\.
- [How to Build Custom AI Customer Service Agents](https://customerservicemanager.com/how-to-build-custom-ai-customer-service-agents/): Custom AI customer service agents provide a highly effective way to manage customer inquiries\. These systems are designed to help customers quickly find answers, track orders, and resolve basic issues without waiting\.\.
- [Car Finance Compensation: Is This The Surge That Conversational / Agentic AI Was Built For?](https://customerservicemanager.com/car-finance-compensation-is-this-the-surge-that-conversational-agentic-ai-was-built-for/): When the Financial Conduct Authority recently confirmed its industry\-wide car finance compensation scheme — putting £7\.5 billion back into consumers' pockets, it set a clock ticking for every lender, broker and motor finance provider\.\.
- [Leading Formula 1 Technology Expert to Close Sabio Disrupt London](https://customerservicemanager.com/leading-formula-1-technology-expert-to-close-sabio-disrupt-london/): Sabio Group today announced that one of motorsport's most respected voices on data strategy and high\-performance AI will close this year's Disrupt London 2026 event as its keynote speaker\.\.

## Categories
- [Customer Service Articles](https://customerservicemanager.com/customer-service-articles/)
- [Knowledge Base](https://customerservicemanager.com/knowledge-base/)
- [Customer Service News](https://customerservicemanager.com/customer-service-news/)
- [Manager's Toolbox](https://customerservicemanager.com/management/)
- [Technology](https://customerservicemanager.com/customer-service-technology/)

## Tags
- [Contact Center](https://customerservicemanager.com/tag/contact-center/)
- [Call Center](https://customerservicemanager.com/tag/call-center/)
- [Customer Complaints](https://customerservicemanager.com/tag/customer-complaints/)
- [Customer Loyalty](https://customerservicemanager.com/tag/customer-loyalty/)
- [Artificial Intelligence \(AI\)](https://customerservicemanager.com/tag/artificial-intelligence-ai/)

## Optional
- [Sitemap index](https://customerservicemanager.com/sitemap_index.xml)