Top Sites>The future of customer service is AI - Channel Talk

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# Host
Host: https://channel.io

# Sitemaps
Sitemap: https://channel.io/sitemap.xml
Sitemap: https://channel.io/sitemap-naver.xml

# Channel Talk

> AI agent platform for automated customer support

Channel Talk is an all-in-one AI messenger that automatically resolves customer inquiries with AI and unifies customer support, marketing, and team communication in one place. Used by 229,000+ businesses worldwide, including Eastarjet, Daewoong Pharmaceutical, Eland Eats, Skinfood, Verish, Coloso, and Amuse.

## Features

- **ALF** — AI agent for customer support. Handles everything from repetitive FAQs to order cancellations, returns, and address changes autonomously. Adopted by 3,000+ businesses with an average AI resolution rate of 65%.
- **Team ALF** — AI agent for internal work. Consolidates scattered internal knowledge in Documents and answers questions like an in-house ChatGPT.
- **Live Chat** — Unified inbox that integrates and manages all customer conversations from KakaoTalk, Naver TalkTalk, email, and more in one place.
- **Meet** — Quick phone number setup with flexible IVR configuration, automatic STT transcription, and AI call summaries.
- **Voice ALF** — ALF handles incoming customer calls directly, answering FAQs or routing to chat ALF to automate customer inquiries end-to-end.
- **Team Chat** — Internal team messenger with built-in AI.
- **Workflow** — No-code automation tool for designing and editing scenario-based chatbots.
- **Documents** — Knowledge management tool for creating and managing documents that ALF references, with easy web publishing to create a help center or blog.
- **Marketing** — CRM marketing tool that consolidates customer data including support history, order info, and visit count, with SMS, email, and KakaoTalk broadcast capabilities.

## Key Stats

- 229,000+ active channels worldwide
- 6M+ conversations resolved by ALF
- 65% average AI resolution rate
- 3,000+ businesses using ALF
- 98% service retention rate

## Security & Compliance

- ISMS certified (valid: 2023.08.02 ~ 2026.08.01)
- ISO 27001 certified
- AWS-based infrastructure
- G2 rating: 4.8/5

## Links

- [Website](https://channel.io)
- [Pricing](https://channel.io/pricing)
- [ALF](https://channel.io/alf-customer)
- [Team ALF](https://channel.io/alf-team)
- [Live Chat](https://channel.io/user-chat)
- [Meet](https://channel.io/meet/call)
- [Team Chat](https://channel.io/team-chat)
- [Workflow](https://channel.io/workflow)
- [Documents](https://channel.io/documents)
- [Marketing](https://channel.io/marketing)
- [Customer Stories](https://channel.io/blog/topics/3d6f95d1)
- [AI Use Cases](https://channel.io/blog/topics/947c8b9b)
- [Enterprise](https://channel.io/enterprise)
- [Help Guide](https://docs.channel.io/help/en)
- [Developer Docs](https://developers.channel.io)
- [Updates](https://docs.channel.io/updates/en/categories/d15480e4)

## Other Languages

- [한국어](https://channel.io/llms-ko.txt)
- [日本語](https://channel.io/llms-ja.txt)