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# Certified Languages International

> 24/7 phone \& video interpreting services in 230\+ languages\. Connect with certified interpreters for healthcare, business, and more\. Get a quote\.

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## Pages
- [Video Remote Interpreting \(VRI\) Services \- Certified Languages International](https://certifiedlanguages.com/video-remote-interpreting-services/)
- [Telephone Interpreter Services](https://certifiedlanguages.com/telephone-interpretation/)
- [Policy Updates](https://certifiedlanguages.com/privacy-policy/policy-updates/)
- [Privacy Policy](https://certifiedlanguages.com/privacy-policy/)
- [Home](https://certifiedlanguages.com/)

## Posts
- [Great Interpreting\. Bad Audio\. Guess What Clients Remember?](https://certifiedlanguages.com/blog/great-interpreting-but-bad-audio/): Clear, practical steps for phone interpreters to quickly diagnose and resolve audio issues during calls—ensuring smooth communication, minimizing disruption, and maintaining professionalism from start to finish\.
- [Burned Out \& Done with It: How Seeking Community Can Ease Interpreter Burnout ](https://certifiedlanguages.com/blog/interpreter-burnout-find-community/)
- [Less Than 2% of the Medical Interpreters We Work with Are Certified\. Here’s Why That’s the Most Honest Answer\. ](https://certifiedlanguages.com/blog/why-most-medical-interpreters-are-not-certified/)
- [Hard Work or Good Luck? The Secret to Building a Sustainable Interpreting Career](https://certifiedlanguages.com/blog/buildin-a-sustainable-interpreting-career/)
- [What Is Language Access? Why It Matters and How Organizations Can Get It Right](https://certifiedlanguages.com/blog/what-is-language-access/)

## Newsroom
- [Kristin Quinlan Wins Prestigious Industry Award](https://certifiedlanguages.com/newsroom/kristin-quinlan-wins-prestigious-industry-award/): The Bill Graeper Award honors exceptional service, mentorship, and leadership in the language industry, qualities embodied by this year’s recipient, CLI’s CEO Kristin Quinlan\.
- [At Certified Languages International, Communication Plays a Central Role: Top Workplaces 2021](https://certifiedlanguages.com/newsroom/at-certified-languages-international-communication-plays-a-central-role-top-workplaces-2021/): CLI fosters a vibrant culture emphasizing communication\. Offering interpretation over phone and video, they adapt, support, and empower their diverse workforce, during highs and lows\.
- [Language Access Isn’t Just a Courtesy—It’s a Civil Right](https://certifiedlanguages.com/newsroom/language-access-isnt-just-a-courtesy-its-a-civil-right/): When parents can’t access education services in their native language, children often take on the role of ad hoc interpreter\. Here’s how to avoid this pitfall — and the legal risks that come with it\.
- [Member Spotlight: Elizabeth Garvin, SHRM\-SCP](https://certifiedlanguages.com/newsroom/member-spotlight-elizabeth-garvin-shrm-scp/): Elizabeth Garvin, CLI’s head of HR, has seen a lot in her tenure, like a 2,500% growth in the workforce \(yowza\!\) at CLI\.
- [How Banks Can Speak Their Customers’ Language](https://certifiedlanguages.com/newsroom/how-banks-can-speak-their-customers-language/): Financial transactions are tough for limited English proficient individuals\. Regional banks lead in multilingual services, setting standards for customer experience, accessibility, and communication\.

## Team Members
- [Elizabeth Garvin](https://certifiedlanguages.com/team-members/elizabeth-garvin/)
- [Joe Pointer](https://certifiedlanguages.com/team-members/joe-pointer/)
- [Amanda Paull](https://certifiedlanguages.com/team-members/amanda-paull/)
- [Scott Ostermiller](https://certifiedlanguages.com/team-members/scott-ostermiller/)
- [Rich Jolly](https://certifiedlanguages.com/team-members/rich-jolly/)

## CMS Test Call Information Packet — Interpreters
- [Questions with the Medication INSULIN](https://certifiedlanguages.com/cms-test-season-interpreter-tips/questions-with-the-medication-insulin/)
- [Questions with the Medication SPRYCEL](https://certifiedlanguages.com/cms-test-season-interpreter-tips/questions-with-the-medication-sprycel/)
- [Questions with the Medication SHINGRIX](https://certifiedlanguages.com/cms-test-season-interpreter-tips/questions-with-the-medication-shingrix/)
- [Questions with the Medication XANAX](https://certifiedlanguages.com/cms-test-season-interpreter-tips/questions-with-the-medication-xanax/)
- [Questions with the Medication RYTARY](https://certifiedlanguages.com/cms-test-season-interpreter-tips/questions-with-the-medication-rytary/)

## Merfi Support Hub
- [FAQs: Technical and Security Requirements](https://certifiedlanguages.com/support-hub/faqs-technical-and-security-requirements/)
- [MERFi Masterclass II: Scheduling with MERFi](https://certifiedlanguages.com/support-hub/merfi-masterclass-scheduling-with-merfi/)
- [MERFi Masterclass: From Basics to Power User](https://certifiedlanguages.com/support-hub/merfi-masterclass-from-basics-to-power-user/)
- [Incorporate Prescheduling into Your Language Access Plan](https://certifiedlanguages.com/support-hub/incorporate-prescheduling-into-your-language-access-plan/)
- [Quick Start Guide](https://certifiedlanguages.com/support-hub/quick-start-guide/)

## Help Center for Admins
- [User Guide](https://certifiedlanguages.com/support-hub-for-admins/document-user-guide/)
- [SIP \& API Approaches](https://certifiedlanguages.com/support-hub-for-admins/sip-api-approaches/)
- [Browser \& Device Requirements](https://certifiedlanguages.com/support-hub-for-admins/browser-device-requirements/)
- [Compliance \& Policies](https://certifiedlanguages.com/support-hub-for-admins/compliance-policies/)
- [Adding a Guest with MERFi](https://certifiedlanguages.com/support-hub-for-admins/adding-a-guest-with-merfi/)

## Support Hub for Call Centers
- [Compliance \& Policies](https://certifiedlanguages.com/support-hub-for-call-centers/compliance-policies-2/)
- [Compliance \& Policies](https://certifiedlanguages.com/support-hub-for-call-centers/compliance-policies/)
- [I Need To Find A Customer](https://certifiedlanguages.com/support-hub-for-call-centers/i-need-to-find-a-customer-2/)
- [Browser and device requirements](https://certifiedlanguages.com/support-hub-for-call-centers/browser-and-device-requirements/)
- [I Need To Add An Interpreter](https://certifiedlanguages.com/support-hub-for-call-centers/i-need-to-add-an-interpreter/)

## Video Remote Interpreting Support Hub
- [Contact MERFi Support](https://certifiedlanguages.com/video-remote-interpreting-support-hub/contact-merfi-support/)
- [Bandwidth requirements](https://certifiedlanguages.com/video-remote-interpreting-support-hub/bandwidth-requirements/)

## Document Translations Information
- [Translation Services Definitions](https://certifiedlanguages.com/document-translations-information/translation-services-definitions/)
- [FAQs: Translations Project Pricing](https://certifiedlanguages.com/document-translations-information/faqs-translations-project-pricing/)
- [FAQs: Translations Process Questions](https://certifiedlanguages.com/document-translations-information/faqs-translations-process-questions/)
- [FAQs: General Translations Questions](https://certifiedlanguages.com/document-translations-information/faqs-general-translations-questions/)
- [How to Use the Plunet Translations Project Portal \[WATCH VIDEO\]](https://certifiedlanguages.com/document-translations-information/how-to-use-the-plunet-translations-project-portal/)

## Customer Support
- [How to Submit a Support Ticket](https://certifiedlanguages.com/support/how-to-submit-a-support-ticket/)
- [FAQs: Billing and Reporting](https://certifiedlanguages.com/support/faqs-billing-and-reporting/)
- [FAQs: Accessing Your Account](https://certifiedlanguages.com/support/faqs-accessing-your-account/)
- [How to Pay Your Invoice Online \[WATCH VIDEO\]](https://certifiedlanguages.com/support/how-to-pay-your-invoice-2/)
- [How to Access CLI's Client Reporting Portal \[WATCH VIDEO\]](https://certifiedlanguages.com/support/how-to-use-report-web/)

## OPI Support
- [Using Virtual Meeting Platforms to Connect with a CLI Phone Interpreter](https://certifiedlanguages.com/opi-support/using-virtual-meeting-platforms-to-connect-with-a-cli-phone-interpreter/)
- [Tips for Working with a Phone Interpreter](https://certifiedlanguages.com/opi-support/tips-for-working-with-a-phone-interpreter/)
- [How to Preschedule a Phone Interpreter](https://certifiedlanguages.com/opi-support/how-to-preschedule-a-phone-interpreter/)
- [Third\-Party Dial\-Out Instructions](https://certifiedlanguages.com/opi-support/third-party-dial-out-instructions/)
- [How to Connect with a Phone Interpreter](https://certifiedlanguages.com/opi-support/how-to-connect-with-a-phone-interpreter/)

## Categories
- [Common Questions by Keyword](https://certifiedlanguages.com/cms-test-season-interpreter-tips/category/cms-common-questions-by-keyword/)
- [CMS Glossaries](https://certifiedlanguages.com/cms-test-season-interpreter-tips/category/cms-glossaries/)
- [Other Resources](https://certifiedlanguages.com/cms-test-season-interpreter-tips/category/cms-other-resources/)
- [Quick Tips](https://certifiedlanguages.com/cms-test-season-interpreter-tips/category/cms-quick-tips/)
- [Videos](https://certifiedlanguages.com/cms-test-season-interpreter-tips/category/cms-videos/)

## Tags
- [MERFi](https://certifiedlanguages.com/cms-test-season-interpreter-tips/tag/merfi-exclude/)
- [Spanish Glossary](https://certifiedlanguages.com/cms-test-season-interpreter-tips/tag/spanish-glossary/)
- [Video](https://certifiedlanguages.com/cms-test-season-interpreter-tips/tag/video/)
- [CMS Help](https://certifiedlanguages.com/cms-test-season-interpreter-tips/tag/cms-help/)
- [Presbyterian](https://certifiedlanguages.com/cms-test-season-interpreter-tips/tag/presbyterian/)

## Categories
- [Requirements](https://certifiedlanguages.com/support-hub/category/requirements/)
- [FAQs](https://certifiedlanguages.com/support-hub/category/faqs/)
- [Get More Help](https://certifiedlanguages.com/support-hub/category/get-more-help/)
- [Security Info](https://certifiedlanguages.com/support-hub/category/security-info/)
- [User Guides](https://certifiedlanguages.com/support-hub/category/user-guide/)

## Tags
- [MERFi](https://certifiedlanguages.com/support-hub/tag/merfi-exclude/)

## Categories
- [FAQs](https://certifiedlanguages.com/support-hub-for-admins/category/faqs/)
- [Documents](https://certifiedlanguages.com/support-hub-for-admins/category/documents/)
- [Requirements](https://certifiedlanguages.com/support-hub-for-admins/category/requirements/)
- [Security Info](https://certifiedlanguages.com/support-hub-for-admins/category/security-info/)
- [Get More Help](https://certifiedlanguages.com/support-hub-for-admins/category/get-more-help/)

## Categories
- [Requirements](https://certifiedlanguages.com/support-hub-for-call-centers/category/requirements/)
- [Security Info](https://certifiedlanguages.com/support-hub-for-call-centers/category/security-info/)
- [FAQs](https://certifiedlanguages.com/support-hub-for-call-centers/category/faqs/)
- [User Guide](https://certifiedlanguages.com/support-hub-for-call-centers/category/user-guide/)

## Categories
- [Services We Offer](https://certifiedlanguages.com/document-translations-information/category/service-we-offer/)
- [Other Common Questions](https://certifiedlanguages.com/document-translations-information/category/common-questions/)
- [Questions About Services](https://certifiedlanguages.com/document-translations-information/category/questions-about-services/)
- [Questions About Our Process](https://certifiedlanguages.com/document-translations-information/category/questions-about-our-process/)
- [Questions About Pricing](https://certifiedlanguages.com/document-translations-information/category/questions-about-pricing/)

## Categories
- [FAQs](https://certifiedlanguages.com/support/category/faqs/)
- [Invoicing and Reporting](https://certifiedlanguages.com/support/category/invoicing-and-reporting/)
- [Training and Resources](https://certifiedlanguages.com/support/category/training-and-resources/)

## Categories
- [FAQs](https://certifiedlanguages.com/opi-support/category/faqs/)
- [User Guides](https://certifiedlanguages.com/opi-support/category/user-guides/)
- [Training and Resources](https://certifiedlanguages.com/opi-support/category/training-and-resources/)

## Optional
- [Sitemap index](https://certifiedlanguages.com/sitemap_index.xml)