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Sitemap: https://www.broadvoice.com/sitemap_index.xml

Generated by Yoast SEO v26.3, this is an llms.txt file, meant for consumption by LLMs.  
  
The XML sitemap of this website can be found by following [this link](https://broadvoice.com/sitemap_index.xml).  
  
# Broadvoice | GoContact  
  
> Broadvoice boosts your customer experiences, reduce costs, and CX with a single, scalable solution for CCaaS and UCaaS. Boost your CX, engage customers, simplify experiences, and improve team productivity, all in one AI-backed platform.  
  
## About Broadvoice  
  
Broadvoice is a leading provider of cloud-based communication solutions, specializing in Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS). The company delivers integrated, AI-powered platforms that combine business phone systems, video conferencing, omnichannel contact centers, and advanced analytics in a single scalable solution.  
  
**Headquarters:** United States  
**Core Solutions:** GoContact (CCaaS), b-hive (UCaaS), CXHub (BPO Marketplace)  
**Target Markets:** Small to mid-sized businesses, BPO companies, and enterprises across healthcare, retail, education, financial services, manufacturing, transportation, and government sectors.  
**Customer Support:** 24/7 US-based support with 95% CSAT score and 30%+ First Call Resolution rate.  
  
## Key Differentiators  
  
- **All-in-One Platform:** Unified UCaaS and CCaaS in a single solution with seamless integration  
- **AI-Powered CX:** Contact Center AI with Agent Assist, Post-Call AI, Advanced Analytics, and Workforce Management  
- **Omnichannel Communication:** Voice, SMS, email, chat, social media, and video in one platform  
- **Industry-Specific Solutions:** Tailored offerings with compliance features (HIPAA, PCI-DSS) for healthcare, financial services, and other regulated industries  
- **Scalability & Flexibility:** Cloud-based architecture with flexible licensing, surge capacity, and remote workforce enablement  
- **Cost-Effective:** Up to 70% savings with SIP trunking and cloud-based solutions  
- **Award-Winning:** Named Top UC & Collaboration Provider by Sandler Partners (2025), highly rated on TrustRadius (9.1/10)  
  
## Core Pages  
  
- [Broadvoice Home](https://broadvoice.com/): AI-powered cloud communication platform combining CCaaS and UCaaS. Boost customer experiences, engage customers, simplify interactions, and improve team productivity with unified voice, video, SMS, omnichannel contact center, workforce management, and advanced analytics. Serving SMBs and enterprises across healthcare, retail, education, financial services, BPO, and more.  
- [Pricing](https://broadvoice.com/pricing/): Flexible pricing plans for UCaaS and CCaaS solutions tailored to business size and needs.  
- [Careers](https://broadvoice.com/careers/): View current career opportunities, apply with the general application, check the status of your application, or sign up for job alerts.  
  
## Core Products  
  
- [GoContact Cloud Contact Center](https://broadvoice.com/gocontact/): Powerful cloud-based CCaaS solution delivering personalized customer experiences with omnichannel support, AI automation, intelligent routing, and real-time analytics.  
- [b-hive Cloud Communications](https://broadvoice.com/cloud-pbx/): Complete UCaaS platform with business phone, video conferencing, messaging, and collaboration tools. Includes mobile apps, call recording, auto-attendant, and advanced analytics.  
- [Contact Center AI](https://broadvoice.com/ai/): AI-powered solutions including natural language processing, text-to-speech, agent assist, post-call analytics, and multi-lingual support for automation and enhanced CX.  
- [Agent Assist](https://broadvoice.com/agent-assist/): Real-time AI guidance for contact center agents with live transcription, sentiment analysis, knowledge base suggestions, and compliance monitoring.  
- [Post-Call AI](https://broadvoice.com/post-call-ai/): Automated post-call analytics that cuts agent wrap-up work in half while identifying CX bottlenecks and improvement opportunities.  
- [Advanced Analytics](https://broadvoice.com/analytics/): Unified data platform combining UCaaS and CCaaS data for real-time insights, automated reporting, personalized coaching, and customizable dashboards.  
- [Workforce Management](https://broadvoice.com/workforce-management/): AI-powered forecasting, real-time analytics, intelligent scheduling, adherence tracking, and capacity planning for optimal staffing.  
- [Omnichannel](https://broadvoice.com/omnichannel/): Meet customers across voice, SMS, email, chat, social media, and messaging apps with unified agent experience and routing.  
- [Smart Scripting](https://broadvoice.com/smart-scripting/): Drag-and-drop script builder with dynamic scripting, real-time training, omnichannel support, and real-time reporting.  
- [Dialer](https://broadvoice.com/dialer/): Power preview, power dial, predictive dialer with voicemail detection, unified admin, and CRM integration for efficient outbound calling.  
- [Business Texting (Bubble)](https://broadvoice.com/bubble/): SMS engagement platform with scheduling, automation, inbound routing, contact segmentation, templates, and CRM integration.  
- [SIP Trunking](https://broadvoice.com/sip-trunking/): Cloud-based SIP trunking replacing traditional phone lines with up to 70% cost savings, unlimited trunks, scalability, and portal management.  
- [CXHub BPO Marketplace](https://broadvoice.com/cxhub/): Marketplace connecting businesses with pre-vetted BPO partners, advanced RFP engine, contract assistance, and operational flexibility.  
- [Video and Collaboration (b-hive Communicator)](https://broadvoice.com/b-hive-communicator/): All-in-one communication app with voice, video, SMS, chat, voicemail, and fax with HIPAA compliance and mobile support.  
- [Call Center](https://broadvoice.com/call-center/): Cloud-based virtual call center with call routing, monitoring, custom queues, real-time analytics, call recording, and browser-based access.  
- [Hardware](https://broadvoice.com/hardware/): Wide range of VoIP phones, headsets, DECT systems, and accessories supporting business needs with HD audio, Bluetooth, and enterprise-grade features.  
  
## Integrations  
  
- [Microsoft Teams Integration](https://broadvoice.com/b-hive-ms-team/): Seamless integration with Microsoft Teams for enhanced workflows and unified communications.  
- [Zapier Integration](https://broadvoice.com/zapier-integration/): Connect Broadvoice with 5,000+ apps for workflow automation and CRM updates.  
- [Webhooks Integration](https://broadvoice.com/webhooks-integration/): Real-time data delivery and custom integrations with your existing systems.  
  
## Interactive Tools  
  
- [Virtual Agent Savings Calculator](https://broadvoice.com/savings-calculator-for-virtual-agents/): Interactive ROI calculator that helps businesses quantify cost savings from implementing AI-powered virtual agents. Calculate cost per inquiry, monthly and annual savings, and FTE capacity added by automating routine customer interactions. Reduce handling costs while freeing up agents for higher-value work.  
  
## Industry Solutions  
  
- [Healthcare](https://broadvoice.com/healthcare/): HIPAA-compliant communications with secure messaging, patient engagement tools, telehealth support, and mobile access for medical and administrative staff.  
- [Retail](https://broadvoice.com/retail/): Omnichannel customer engagement, SMS marketing, mobile POS support, and analytics for improving customer service and sales.  
- [Education](https://broadvoice.com/education/): Unified communications for schools and universities with emergency notifications, mobile apps for staff and students, and secure communications.  
- [Financial Services](https://broadvoice.com/financial-services/): Secure and compliant communications with call recording, compliance monitoring, fraud detection, and client engagement tools.  
- [Government](https://broadvoice.com/government/): Secure communication solutions meeting government compliance requirements with encrypted calls, access controls, and audit trails.  
- [Manufacturing](https://broadvoice.com/manufacturing/): Mobile communications for factory floors, emergency notifications, integration with manufacturing systems, and remote workforce support.  
- [Transportation](https://broadvoice.com/transportation/): Mobile-first solutions for drivers and dispatchers, GPS integration, real-time communications, and fleet management support.  
- [Community & Non-Profit](https://broadvoice.com/community/): Cost-effective communication solutions for non-profits with flexible pricing, donor management integration, and volunteer coordination tools.  
- [Business Process Outsourcing](https://broadvoice.com/contact-center-bpo/): Scalable contact center solutions for BPO companies with advanced features, flexible licensing, workforce management, and integration capabilities.  
  
## Customer Stories  
  
- [Broadvoice Delivers Reliable Communications to Illinois School District](https://broadvoice.com/customer-stories/broadvoice-delivers-reliable-communications-to-illinois-school-district/): Illinois school district achieves top-rated customer service and streamlined communications with Broadvoice b-hive, enabling better connectivity for students and staff.  
- [Los Angeles Regional Food Bank](https://broadvoice.com/customer-stories/los-angeles-regional-food-bank/): Broadvoice and HP Poly helped the Los Angeles Regional Food Bank increase operational efficiency by 50% through improved communications and collaboration tools.  
- [Palm Springs Nonprofit Social Services Agency](https://broadvoice.com/customer-stories/palm-springs-nonprofit-social-services-agency-turns-to-broadvoice-for-reliable-mobility/): JFS Desert staff gained increased mobility to meet remote work needs with Broadvoice b-hive's mobile-first approach.  
- [Sienna Garden (Park at 55th) Apartments](https://broadvoice.com/customer-stories/sienna-garden-park-at-55th-apartments/): Apartment complex successfully pivoted from in-person to all-digital operations during COVID-19 pandemic using Broadvoice solutions.  
- [Private School Success Story](https://broadvoice.com/customer-stories/broadvoice-takes-private-schools-business-phone-system-to-the-head-of-the-class/): Private school streamlined, scaled, and future-proofed communication needs to ensure student success with Broadvoice cloud communications.  
  
## Use Cases  
  
- [Healthcare Contact Center Solutions: Orthopedic Patient Communication with AI](https://broadvoice.com/use-cases/healthcare-contact-center-solutions/): How Broadvoice transforms orthopedic practice patient communication with AI-powered automation, reducing hold times and improving patient satisfaction.  
- [UCaaS Strategies for Auto & Tire Shops](https://broadvoice.com/use-cases/ucaas-strategies/): Five ways UCaaS can save auto and tire shops by reducing missed calls, improving customer communication, and increasing conversion rates.  
- [Dental Practice Phone System Solutions](https://broadvoice.com/use-cases/dental-practice-phone-system/): Eliminate long hold times in dental practices with automated routing, patient self-service options, and mobile communications for staff.  
- [Patient Communication Platform for Labor & Delivery](https://broadvoice.com/use-cases/patient-communication-platform/): Using Broadvoice to transform labor and delivery care with reliable, HIPAA-compliant communications when staffing is unpredictable.  
- [Healthcare IT Downtime Solutions](https://broadvoice.com/use-cases/healthcare-it-downtime/): How GoContact helps healthcare organizations eliminate IT downtime with cloud-based redundancy, failover capabilities, and 99.99% uptime SLA.  
  
## Latest Blog Posts  
  
- [How to Monitor Call Center Performance: A Strategic Framework for Mid-Market Success](https://broadvoice.com/blog/monitor-call-center-performance/): Five simple steps to boost call center efficiency, improve customer experience, and drive sustainable growth through strategic performance monitoring.  
- [Happy Agents, Happy Customers: Improve Customer Retention](https://broadvoice.com/blog/improve-customer-retention/): Improve customer retention by focusing on agent experience—boost loyalty, cut churn, and create lasting customer relationships.  
- [Clarity in Every Call: How Broadvoice + HP Poly Improve Call Quality](https://broadvoice.com/blog/call-quality/): Deliver crystal-clear conversations with Broadvoice + HP Poly integration. See how great call quality improves CX and agent performance.  
- [Rethink Your Contact Center Technology Strategy: Mitel's Bankruptcy Wake-Up Call](https://broadvoice.com/blog/contact-center-technology/): Industry analysis on why Mitel's bankruptcy signals the need to rethink contact center technology strategy and embrace cloud-native solutions.  
- [Employee Retention Strategies That Actually Work for Contact Centers](https://broadvoice.com/blog/employee-retention-strategies/): Practical guide for contact center managers on employee retention strategies that reduce turnover and improve agent satisfaction.  
  
## Press & Awards  
  
- [Top UC & Collaboration Provider by Sandler Partners (2025)](https://broadvoice.com/press/top-uc-collaboration-provider-2025/): Broadvoice | GoContact named Top UC & Collaboration Provider by Sandler Partners for innovation, responsiveness, and partner-focused approach.  
- [Kim Apo Named Vice President of Channel Sales](https://broadvoice.com/press/vp-channel-sales/): Broadvoice | GoContact adds Kim Apo as VP of Channel Sales to drive strategic growth and expand channel presence.  
- [Malachi Threadgill Promoted to Chief Marketing Officer](https://broadvoice.com/press/cmo/): Broadvoice | GoContact promotes Malachi Threadgill to CMO to accelerate global marketing growth and brand momentum.  
- [Molly Lozano Appointed as New Channel Chief](https://broadvoice.com/press/channel-chief/): Broadvoice names Molly Lozano as Channel Chief to lead go-to-market efforts in channel sales and partner enablement.  
- [New Chief Product Officer Announcement](https://broadvoice.com/press/new-chief-product-officer/): Broadvoice | GoContact names new Chief Product Officer to drive product innovation and roadmap execution.  
  
## Partner Resources  
  
- [The Power Duo of CX: Broadvoice + HP Poly](https://broadvoice.com/partner-blog/contact-center-devices/): How Broadvoice and HP Poly devices create exceptional contact center experiences with crystal-clear audio quality.  
- [Meet Your New Channel Managers](https://broadvoice.com/partner-blog/new-channel-managers/): Introduction to Broadvoice's new channel managers dedicated to helping partners win big in the CX market.  
- [President's Club 2025: Ultimate Channel Partner Incentives](https://broadvoice.com/partner-blog/presidents-club-2025/): Inside look at this year's President's Club benefits, rewards, and how partners can qualify.  
- [CP Expo 2025 Wrap-Up from the CXLounge](https://broadvoice.com/partner-blog/cpexpo-recap-2025/): Partner growth was front and center at Channel Partners Expo. Recap of announcements and what's next for Broadvoice partners.  
- [New and Improved Broadvoice Partner Portal](https://broadvoice.com/partner-blog/how-to-use-partner-portal/): Guide to using the enhanced Broadvoice Partner Portal for deal registration, resources, and support.  
  
## Webinars & Demos  
  
- [Cloud Communications Demo](https://broadvoice.com/webinars/daily-demo/): Daily live demonstrations of Broadvoice cloud communications solutions including b-hive and GoContact.  
- [Introducing GoContact](https://broadvoice.com/webinars/introducing-gocontact/): Comprehensive introduction to GoContact cloud contact center features, capabilities, and use cases.  
- [How to Modernize Your Healthcare Office Phone System](https://broadvoice.com/webinars/how-to-modernize-your-healthcare-office-phone-system/): Healthcare-specific webinar on modernizing phone systems with HIPAA compliance and patient engagement tools.  
- [Hybrid Workforce Solutions](https://broadvoice.com/webinars/hybrid-workforce/): Best practices for supporting hybrid and remote workforces with cloud communications and collaboration tools.  
- [Virtual Seat Webinar](https://broadvoice.com/webinars/virtual-seat-webinar/): Understanding virtual seat licensing for flexible contact center staffing and cost optimization.  
  
## Getting Started  
  
- [Request a Demo](https://broadvoice.com/request-a-demo/): Schedule a personalized demo to see Broadvoice solutions in action.  
- [Contact Sales](https://broadvoice.com/contact-sales/): Connect with the Broadvoice sales team for quotes, questions, and consultations.  
- [Become a Partner](https://broadvoice.com/become-a-partner/): Join the Broadvoice partner program for channel sales opportunities, incentives, and support.  
  
## Support & Resources  
  
- [Customer Success Program](https://broadvoice.com/success-program/): Dedicated customer success program with onboarding, training, and ongoing support.  
- [Seamless Migration](https://broadvoice.com/seamless-migration/): White-glove migration services from legacy systems to Broadvoice cloud solutions.  
- [24/7 US-Based Support](https://broadvoice.com/contact-us/): Round-the-clock customer support with 95% CSAT score and industry-leading FCR rates.  
- [Training Videos](https://broadvoice.com/videos/): Library of training videos and how-to guides for Broadvoice products.  
- [FAQ](https://broadvoice.com/faqs/): Frequently asked questions about Broadvoice products, services, and support.  
- [Security & Trust](https://broadvoice.com/security-and-trust/): Information on Broadvoice security practices, compliance, certifications, and trust center.  
- [Awards & Recognition](https://broadvoice.com/awards/): Industry awards and recognition for innovation, service quality, and customer satisfaction.