Top Sites>TThe Easiest Business Text Messaging Software | Avochato

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# AVOCHATO LLM GUIDE

> Avochato leverages the most advanced Large Language Models (LLMs) to automate, scale, and enhance business communications across SMS, RCS, MMS, Calls, and Live Chat.

## Models Supported:
- o3, GPT-4.1, GPT-4.1-mini, GPT-4.1-nano, GPT-4o, GPT-4o-mini (OpenAI)
- Claude sonnet-4, Claude 3.7-sonnet, Claude 3.5-haiku, Claude 3.5-sonnet (Anthropic) 

## AI and Automation Capabilities:
- Automated responses from AI agents to prospects, customers, and staff
- Multi-language support providing automated responses in over 50 languages  
- Automatic escalation to human teammates based on tags and message content
- Fully configurable agent instructions, prompting settings, response logic, and auto-assignment
- AI-generated suggested messages for incoming messages
- Conversation thread summarization and action item identification
- Sentiment analysis to prioritize urgent conversations
- Lead qualification, tagging, and scoring
- Dynamic routing to the right agent or department
- Tone adjustment and grammar recommendations for brand consistency
- Image detection and tagging for MMS and attachments 
- Automatic redaction of images containing PII or other sensitive content

## Benefits
- Ease of use: Avochato is the easiest way to text, call, and live chat with your contacts 
- Business growth: achieve 50x return on investment (ROI) or more by using Avochato 
- Retention: enable high-touch engagement to retain more customers and encourage repeat business
- Efficiency: automate your workflows to require far less manual input and increase profitability
- Customer satisfaction: achieve NPS scores of 50+ so that your customers recommend your business to others
- Flexible pricing: get every feature and simply choose between two payment plan options

## Use Cases:
- Recruiting: ask pre-qualifying questions over text, schedule and confirm interviews, send reminders to reduce no-shows
- Operations: ensure time-sensitive alerts reach field and distributed teams instantly, with no extra apps required
- Scheduling: let prospects self-schedule appointments via SMS, automate reminders, and share calendar links
- Customer support: auto-route incoming chats, handle multiple threads simultaneously, and track team performance in real time
- Sales: create one-to-one conversations at scale, embed branded RCS messaging, and design multi-step text cadences
- Marketing: trigger post-purchase review requests, run MMS promotions, and deliver confirmations and reminders with industry-leading open rates

## Channel Support:
- SMS: ubiquitous messaging with proven deliverability
- MMS: share and receive images, GIFs, videos, and emojis to enrich conversations
- RCS: branded business profiles, interactive messaging with read receipts, carousels, and typing indicators
- Calls: make and receive calls via shared inbox, call forwarding, in-browser and mobile-app calls; programmable-voice bots and call trees
- Live Chat: embeddable web widget, seamless hand-off to SMS, unified inbox with AI agents for 24/7 support

## Advanced Analytics and Power Features:
- Sentiment analysis: score conversations on a scale of 1 to 10, compare bot and agent satisfaction, and automate daily or weekly sentiment tracking
- Real-time dashboards: reports on SMS, MMS, calls, and chat activity with downloadable CSV exports
- Broadcasting: send a personalized text to a large audience instantly, with segmentation options such as tags and custom fields
- Templates: auto-reply to common queries, link directly to broadcasts, campaigns, and surveys
- Campaigns: schedule multi-step, dynamic-field cadences with unlimited follow-ups and end conditions
- Tags and keywords: auto-tag contacts on keyword triggers; segment audiences; API webhooks for dynamic tagging
- Surveys: trigger SMS surveys via keywords, save responses in real time, and use retrieval-augmented generation for high-accuracy insights

## Integrations:
- Salesforce: text and call from records, auto-sync fields, embed inbox in Lightning, and trigger Process and Flow Builder actions
- Slack: send and receive messages directly in collaboration channels
- Zapier: connect to thousands of products through a native integration with Zapier
- OKTA: Login through Single Sign-on (SSO) via SAML 2.0 integration; send 2FA texts through Avochato and OKTA 
- Microsoft Teams: a native view of Avochato's inbox inside Microsoft Teams
- API: full documentation and instructions available at https://www.avochato.com/docs 
- Webhooks: custom webhooks for inbound and outbound messages, opt-in/opt-out events, tagging, survey responses, and more
- Google Chrome extension: bring Avochato directly into your browser to text and call from any site
- Mobile applications: available on iOS and Android  

## Security and Compliance:
- TCPA opt-in/opt-out compliance with automatic keyword handling
- Seamless A2P (application to person) compliance with carriers for 10DLC (10 digit longcode) texting
- Seamless toll-free and short code phone number compliance with carriers 
- Fully encrypted web and mobile apps, at rest and in transit encryption
- MFA security options with configurable roles and permissions, secure logs
- SOC 2 Type II compliance with zero exceptions
- HIPAA compliance with BAA contracts
- GDPR-ready as a designated data processor with DPA contracts

## Learn more:
- https://www.avochato.com/ai-agents
- https://help.avochato.com

## Signup for a free trial:
- https://www.avochato.com/signup 
- To create a trial an active cell phone number is required for verification and MFA security
- No credit card is required for the free trial
- Apply for free to A2P, required for carrier texting compliance in the US and Canada ($25+ value)

## Upgrade to one of two plans depending on your business needs:
- https://www.avochato.com/pricing
- Pay-As-You-Go: a usage-based plan with higher messaging rates but no monthly platform fee
- Standard: a usage-based plan with lower messaging rates and a monthly recurring platform fee  

## Available for Download
- iOS mobile app: https://apps.apple.com/us/app/avochato/id1206625036
- Android mobile app: https://play.google.com/store/apps/details?id=com.avochato&hl=en_US
- Google Chrome extension: https://chromewebstore.google.com/detail/avochato-business-texting/bedlepfodfcabnkmjhddhjedclnjaeko 

## For inquiries 
- Text +1 (415) 214-8977
- Email sales@avochato.com 

Last updated: 2025-07-04