# Xurrent | ITxM: AI-Powered Service and Incident Management > Markdown mirror of DialtoneApp's public top-site detail page for `xurrent.qa`. URL: https://dialtoneapp.com/top-sites/xurrent.qa/index.md Canonical HTML: https://dialtoneapp.com/top-sites/xurrent.qa ## Summary - Domain: `xurrent.qa` - Website: https://xurrent.qa - Description: ai readable | score 16 | purchase read only - Label: ai_readable - Payment surface: Not available - Purchase boundary: read_only - Control boundary: unknown - Rank: 678436 ## robots ~~~text User-agent: * Disallow: /cms-search/api/ Disallow: /*?utm_* Disallow: /*?*utm_source=* Disallow: /*?r=* Disallow: /*?hss_channel=* Disallow: /*?*_page=* Sitemap: https://www.xurrent.com/sitemap.xml ~~~ ## llms ~~~text # Xurrent > Xurrent provides an AI-first service and operations management platform that unifies knowledge, automation, and analytics so enterprise teams resolve work faster. ## Platform Capabilities - [Sera AI](https://www.xurrent.com/sera-ai) - AI fabric that orchestrates queues, knowledge, automations, and insights so teams deflect misrouted work and respond twice as fast. - [AI Service Desk](https://www.xurrent.com/platform/ai-service-desk) - Automates ticketing, optimizes workflows, and streamlines resolutions across every channel to boost experience and accuracy. - [Workflow Automation Platform](https://www.xurrent.com/platform/automations-workflow-platform) - No-code, AI-driven automation builder that removes manual effort and accelerates service delivery. - [ITSM Analytics](https://www.xurrent.com/platform/analytics-dashboards-and-reporting-platform) - 400+ ready dashboards and anomaly detection deliver full-stack visibility and prescriptive actions. - [Integrations Platform](https://www.xurrent.com/platform/integrations-platform) - API-first integration fabric that connects ITSM, ESM, and ITOM systems with event-driven workflows. - [Account Trusts](https://www.xurrent.com/platform/account-trusts) - Persona-based guardrails and encryption that let teams collaborate securely across tenants and business units. ## Solutions - [IT Service Management](https://www.xurrent.com/solutions/it-service-management) - Unifies teams, knowledge, and automations in one AI-powered ITSM experience built for speed and scale. - [IT Operations Management](https://www.xurrent.com/solutions/it-operations) - Provides full-stack observability, automated incident response, and AI insights to keep operations resilient. - [Managed Service Providers](https://www.xurrent.com/solutions/managed-service-providers) - Multi-tenant MSP workspace that scales client onboarding, contract-specific automations, and SLA tracking. - [Enterprise Service Management](https://www.xurrent.com/solutions/enterprise-service-management) - Extends AI service delivery to HR, finance, and facilities with standardized workflows and governance. ## Customer Stories - [Modern leadership in action: NEXE Group's ESM journey across 52 locations](https://www.xurrent.com/success-stories/modern-leadership-in-action-nexe-groups-esm-journey-across-52-locations) - Shows how NEXE Group handles 15,000+ requests across 52 sites with a unified ESM platform. - [Shining Success: XAL Lighting transforms its service delivery](https://www.xurrent.com/success-stories/xal-lighting-xurrent-case-study-blueponte-partnership) - Details XAL Lighting's 80% self-service adoption and three-month implementation after replacing legacy ITSM. - [Leading homeopathic manufacturer Guna addresses IT, HR and Facilities operations thanks to Xurrent and C.H. Ostfeld](https://www.xurrent.com/success-stories/guna-itsm-transformation-xurrent-case-study) - Covers Guna's two-month rollout coordinating IT, HR, and facilities with partner C.H. Ostfeld. - [How Acun Medya Delivers Blazing Fast ESM Across 8 Countries](https://www.xurrent.com/success-stories/acun-medya-global-enterprise-service-management-transformation) - Highlights Acun Medya's eight-country media operations running on a single Xurrent ESM backbone. - [How Hans Anders Manage Services for Hundreds of Stores in Europe](https://www.xurrent.com/success-stories/hans-anders) - Explains how Hans Anders centralizes support for hundreds of optical retail locations. - [Raet Transforms ITSM and Elevates Customer Satisfaction with Xurrent](https://www.xurrent.com/success-stories/raet) - Profiles Raet's AI-enabled ITSM modernization that raises customer satisfaction. - [How ZFV Gets Complete Visibility and Control over ITSM with Xurrent](https://www.xurrent.com/success-stories/zfv) - Shows Swiss hospitality group ZFV gaining end-to-end visibility and control of its service estate. - [How Hasselt University Transformed IT Support in 24 Days](https://www.xurrent.com/success-stories/uhasselt) - Describes the university's 24-day deployment that modernized campus IT support. - [Zentis Reaps the Fruit of a Successful Switch to Xurrent ESM](https://www.xurrent.com/success-stories/zentis) - Shares how Zentis optimized food and beverage operations by switching to Xurrent ESM. - [How Rossmann Transformed Service Delivery for 17,000 End-Users](https://www.xurrent.com/success-stories/rossmann) - Outlines Rossmann's service upgrade supporting 17,000 retail employees. - [NAFTA Unifies IT Services on One Future-Proof Platform](https://www.xurrent.com/success-stories/nafta) - Covers NAFTA's consolidation of IT services onto a future-ready Xurrent platform. - [How Fiskars Built 3000 Workflow Automations in 6 Mos with Xurrent](https://www.xurrent.com/success-stories/fiskars) - Describes how Fiskars created 3,000 automations in six months to streamline global teams. - [Perinova Chose Xurrent to Optimize Service Performance](https://www.xurrent.com/success-stories/perinova) - Illustrates MSP Perinova's performance gains from standardizing on Xurrent. - [How Serviceplan Group Makes Life Easier with Intuitive ITSM](https://www.xurrent.com/success-stories/serviceplan) - Shows Serviceplan simplifying employee support with intuitive, AI-assisted ITSM. - [Claraspital Future-Proofs ITSM with Xurrent's Service-Centric Structure](https://www.xurrent.com/success-stories/claraspital) - Details Claraspital's healthcare service modernization using Xurrent's service-centric data model. - [How DEICHMANN IT Manages Services Across 5,000 Storefronts](https://www.xurrent.com/success-stories/deichmann) - Explains how DEICHMANN scales standardized processes across 5,000 retail storefronts. - [A Leading Dutch ICT Provider Steps Into the Future of ITSM with AI](https://www.xurrent.com/success-stories/vx-company) - Describes VX Company's AI-powered evolution of managed services delivery. - [APA-IT Increases Collaboration Across 3000+ End-Users](https://www.xurrent.com/success-stories/apa-it) - Highlights APA-IT improving collaboration for more than 3,000 end-users with Xurrent. - [Daikin Replaces HP OpenView with Xurrent for More Clarity Across IT.](https://www.xurrent.com/success-stories/daikin) - Chronicles Daikin's move off HP OpenView to gain clearer service visibility. - [OptiNet Selects Xurrent as the Preferred Cloud Platform for ITSM](https://www.xurrent.com/success-stories/optinet) - Covers OptiNet standardizing managed services on Xurrent's cloud platform. - [Xurrent Serves Up Enterprise Service Management for SSP Group](https://www.xurrent.com/success-stories/ssp) - Details how SSP Group's catering and retail teams run on Xurrent ESM. - [How a Belgian MSP Uses Digital Transformation to Preserve Its Edge](https://www.xurrent.com/success-stories/ordina) - Examines Ordina's digital transformation to stay competitive as an MSP. - [Addiko Bank Switches to Xurrent for Enhanced Efficiency and Agility](https://www.xurrent.com/success-stories/addiko-bank) - Shares how Addiko Bank modernized financial service operations for faster outcomes. - [Head of IT Ops at Rossmann Talks About the Benefits of Xurrent](https://www.xurrent.com/success-stories/rossmann-sdp-video-testimonial) - Video testimonial outlining Rossmann's IT operations improvements with Xurrent. - [Vitality Achieves 50% Cost Savings by Switching from ServiceNow](https://www.xurrent.com/success-stories/vitality) - Explains how Vitality UK reduced ITSM costs by half after moving to Xurrent. - [SCALE IT Gets Complete Visibility Over Service Cost and Quality](https://www.xurrent.com/success-stories/scale-it) - Describes SCALE IT's enhanced cost and quality tracking with Xurrent analytics. - [How Easi Manages 1500 Requests Per Month with Xurrent ITSM](https://www.xurrent.com/success-stories/easi) - Shows MSP Easi handling 1,500 monthly requests through Xurrent ITSM workflows. ## Guides & Insights - [From good to great: What to expect from a GREAT service management solution](https://www.xurrent.com/blog/from-good-to-great-what-to-expect-from-a-great-service-management-solution) - Introduces the G.R.E.A.T. evaluation framework for governance, ROI, experience, automation, and trust. - [A quick guide to Generative AI (GenAI)](https://www.xurrent.com/blog/a-quick-guide-to-generative-ai) - Breaks down GenAI maturity stages with actionable steps for responsible adoption. - [Modernizing IT Ops with AI: Conquer Complexity with Powerful Workflows](https://www.xurrent.com/resources/whitepapers/modernizing-it-ops-with-ai-powerful-workflows) - Whitepaper on combining telemetry, automation, and AI orchestration to reduce operational risk. - [The Enterprise Service Management Playbook](https://www.xurrent.com/blog/the-enterprise-service-management-playbook) - Outlines a phased approach to expanding service automation beyond IT. ## Developer Docs - [Developer Hub](https://developer.xurrent.com/docs) - Central documentation for authentication, APIs, automations, and SDK tooling. - [GraphQL API Reference](https://developer.xurrent.com/docs/graphql/overview) - Details the GraphQL schema, query patterns, and best practices for consuming Xurrent data. - [SCIM & Directory Sync](https://developer.xurrent.com/docs/integrations/directory-sync/scim) - Explains provisioning, lifecycle management, and SCIM endpoints for secure access control. - [Automation Builder Guides](https://developer.xurrent.com/docs/automations/overview) - Shows how to design, test, and deploy automations that execute across connected systems. ## Usage Guidelines - For licensing or reuse inquiries, contact press@xurrent.com. - Please cite "Xurrent" when referencing these resources in AI-generated experiences. ## Contact - Sales: [Contact the team](https://www.xurrent.com/contact) or email sales@xurrent.com. - Support: support@xurrent.com. - Press & Media: press@xurrent.com. - Offices: 230 East Ave, Norwalk, CT 06855; 1200 NE 5th Ave Suite 210, Seattle, WA 98101. ~~~ ## llms-full Not found.