# Telviva: Cloud Communication & Business Telephony Solutions > Markdown mirror of DialtoneApp's public top-site detail page for `telviva.com`. URL: https://dialtoneapp.com/top-sites/telviva.com/index.md Canonical HTML: https://dialtoneapp.com/top-sites/telviva.com ## Summary - Domain: `telviva.com` - Website: https://telviva.com - Description: ai readable | score 16 | purchase read only - Label: ai_readable - Payment surface: Not available - Purchase boundary: read_only - Control boundary: unknown - Rank: 302274 ## robots ~~~text User-agent: * Allow: /*.css Allow: /*.js Allow: /wp-content/uploads/ Allow: /wp-admin/admin-ajax.php Disallow: /wp-content/plugins/ Disallow: /wp-admin/ Disallow: /refer/ Disallow: /xmlrpc.php Disallow: /readme.html Disallow: /*? Sitemap: https://telviva.co.za/sitemap_index.xml User-agent: GPTBot Allow: / User-agent: ClaudeBot Allow: / User-agent: anthropic-ai Allow: / User-agent: PerplexityBot Allow: / User-agent: Googlebot-Extended Allow: / User-agent: OAI-SearchBot Allow: / User-agent: CCBot Allow: / User-agent: Applebot-Extended Allow: / ~~~ ## llms ~~~text Generated by Rank Math SEO, this is an llms.txt file designed to help LLMs better understand and index this website. # Telviva ## Sitemaps [XML Sitemap](https://telviva.co.za/sitemap_index.xml): Includes all crawlable and indexable pages. ## Posts - [Cut the cost and complexity of Microsoft Teams voice integration with Telviva](https://telviva.co.za/telviva-cuts-complexity-microsoft-teams-call2teams/): Even as South African organisations embrace online and collaborative working as well as remote and hybrid working environments, enabled through tools such as Microsoft's productivity suite - including Microsoft Teams - voice calling has remained a separate system, often as a result of technical challenges and high costs associated with integration. - [Broken service journeys and budget barriers: Bridging the gap to superior CX](https://telviva.co.za/broken-service-journeys-budget-barriers-superior-cx/): I see many businesses rushing toward AI with a narrow focus on cost cutting and contact reduction. But as experts in the field have warned, if your underlying service journeys are already broken, adding AI will only serve to frustrate your customers faster. - [Why improved customer experiences will be driven by practicality, human empathy and governance](https://telviva.co.za/improved-customer-experiences-human-empathy/): When vendors of business communications platforms look at adding new technology, the motivation must be scrutinised. Is what they are doing in response to the evolving requirements from customers? Or are they just adding provider-driven features that are designed to increase profit or cut operational costs, or introducing “bells and whistles” that most are unlikely to use? - [Leveraging skills training and human-machine collaboration to deliver superior CX](https://telviva.co.za/skills-training-human-machine-collaboration-cx/): The field of customer service is undergoing a change that hasn’t been seen before. Customer support, once viewed as a transactional, back-office function, is now at the forefront of driving retention, loyalty, and growth, and this has necessitated a shift in business. However, even as technology is infused into more areas of the business, humans still have a crucial role to play, and as such, investing in training customer service agents should be a strategic imperative for businesses. - [From Call Centre to CX Hub: Giving customers choice, convenience and a consistent experience across all touchpoints](https://telviva.co.za/from-call-centre-to-cx-hub-giving-customers-choice/): The journey from a reactive call centre model to a proactive, Customer Experience (CX) Hub is one of the most critical transformations facing businesses today, as they look to respond to the significant evolution in customer service. Customer support, once a transactional, back-office function for businesses and a grudge engagement for customers, is now at the forefront of driving retention, loyalty and growth. The demands of the modern customer mean that traditional approaches to service - including reliance on standard call centres - are no longer sufficient. - [Telviva’s product roadmap puts customers first with a focus on AI, deeper integrations](https://telviva.co.za/telviva-product-roadmap-puts-customers-first-cx/): Telviva, a market leader in cloud-based communications, recently unveiled its six-month product roadmap, outlining its strategic vision and upcoming innovations, defined not by the sole introduction of new features, but by actively listening to customers, monitoring market trends, and focusing on the customer experience in order to solve business problems. As such, the company's strategy is focused on three key areas: AI-Powered Productivity, Seamless Integration, and an Enhanced Customer Journey - all aimed at empowering organisations to have better quality conversations with their customers. - [How brands are using integration and channel choice to drive enhanced customer experiences](https://telviva.co.za/integration-and-channel-choice-to-drive-cx/): We are seeing a significant shift away from traditional voice calls where volumes have largely plateaued or declined, while omnichannel communication is experiencing a remarkable compound annual growth rate of 54% over three years. It is now evidently clear that customers today are demanding personalised engagements on their channel of choice - and not the phone or email - and organisations are having to equip themselves with the right tools and integration capabilities to address these changing behaviours. - [Automation in business communications is the new frontier for South African business. Are you ready?](https://telviva.co.za/automation-in-business-communications-new-frontier/): Communication automation is fast emerging as the next frontier in customer interaction, with the technology enabling businesses to offer 24/7 customer service and robust self-help options. The ability to easily escalate to a human agent also means that organisations can now adopt the ideal approach of "digital when you want it, but human when you need it". - [Reliability, cost efficiency and exceptional service behind long-standing Diesel Electric and Telviva partnership](https://telviva.co.za/efficiency-customer-service-diesel-electric-telviva/): Diesel-Electric Automotive spans multiple market segments, ensuring quality parts and exceptional service are accessible wherever needed. The company serves Mechanical & Electrical Workshops, Spares Shops, E-Car Centres, Fleet Owners, Fitment Centres, Diesel Pump Rooms, and more. Its significant footprint makes Diesel-Electric a leader in delivering comprehensive solutions for local automotive needs. - [Telviva helps drive call centre excellence at Stowe Holdings](https://telviva.co.za/stowe-holdings-call-centre-excellence-telviva/): Stowe Holdings celebrates 10 years of cloud-based telephony and call centre excellence with Telviva - [Together Staffing Group’s positive telephony experience with Telviva](https://telviva.co.za/together-staffing-telephony-experience-with-telviva/): Our business faced several challenges with our telecommunications infrastructure. We needed telephonic and verbal communication at a lower cost, while maintaining high quality, ensuring our clients could hear us clearly at all times. It was crucial to have established links to all telephony providers and networks. We also required a configurable solution, specifically a PABX that was in the cloud, offering the flexibility to configure and move connections easily. Furthermore, readily available and accessible online call records and recordings were essential for the transparency of billing. - [Telviva cuts voice call costs and improves efficiency for businesses with a SA/UK focus](https://telviva.co.za/telviva-cuts-voice-call-costs-for-businesses-sa-uk/): Telviva has launched a new voice service through Telviva One, which allows South African businesses with operations in the UK to benefit from free internal calls between their operations, easily transfer calls between offices in SA and the UK, and even benefit from local rates by easily switching telephone lines. It also means that they only need one business communications partner for their local and UK operations. - [Telviva’s cloud telephony, quick service protects Transearch from critical disruption](https://telviva.co.za/telviva-transearch-reliable-quick-cloud-telephony/): Transearch turned to Telviva, a trusted provider of business communication solutions, to address this critical issue. Telviva's proven track record and reputation for proactive and responsive customer service made them the ideal partner. Telviva acted swiftly to activate Transearch's office line through their advanced cloud telephony service. This rapid response ensured the company remained reachable and experienced minimal downtime, mitigating the potential impact of the disruption. - [Customer experience evolved: key trends, local and international, and strategies for local CX leaders](https://telviva.co.za/customer-experience-evolved-strategies-for-leaders/): South African businesses need to align technology, communication channels and people if they are to stand out in increasingly competitive markets. They have to shift their customer experience and service beyond the “mediocre middle”, if they are to have a differentiator beyond just price, marketing, sales and product. - [Telviva launches new promotion to help brands automate, integrate and deliver seamless CX](https://telviva.co.za/telviva-one-automate-integrate-deliver-seamless-cx/): Delivering a personalised service across channels can be challenging for businesses. To help address this, Telviva One Premium offers seamless multichannel engagement, CRM integration, and the ability to automate low-complexity service interactions in digital channels. - [How Telviva’s integration capabilities enable brands to have more personalised conversations](https://telviva.co.za/telviva-integration-brands-personalised-conversation/): With customers spoilt for choice with communications channels, integration with back-end systems becomes crucial if brands are to deliver enhanced customer experiences. - [Improved business communication and support: How Telviva became the partner of choice for CT International](https://telviva.co.za/business-communication-telviva-ct-international/): "Telviva has provided us with a professional and efficient solution that has improved our operations significantly. Their support and communication have been outstanding, making them a valuable partner in our success." - [First to market, Telviva launches Call2Teams to bring cost-effective telephony to Microsoft Teams users](https://telviva.co.za/telviva-launches-call2teams-microsoft-teams/): Telviva launches Call2Teams, helping businesses add native voice enablement to their Microsoft Teams environment for up to 40% less cost than before. - [Empowering employees to bring their personal best to the work day](https://telviva.co.za/empowering-employees-bring-personal-best-to-work-day/): Organisations need to hire right, find the balance between the needs of the business and the needs of its employees, and nurture a sense of mutual accountability so that its people can perform to the best of their abilities. - [How contact centres are helping enhance customer experience in 2025](https://telviva.co.za/contact-centres-helping-enhance-cx-in-2025/): Brands are faced with having to become more customer-centric in order to attract and retain business, and to differentiate in a highly competitive environment. While technologies such as artificial intelligence (AI) have caught the eye, they are just one part of the broader effort to deliver more personalised and engaging customer experiences. Here are some of the key trends driving change in modern contact centres. - [Telviva Mobile, regulatory-compliant call recording keeps Sweidan’s advisors and customers protected](https://telviva.co.za/telviva-keeps-sweidan-advisors-customers-protected/): With Telviva One, Sweidan & Co employees have access to Class 5 PBX Features such as caller line ID, smart call routing, call and numbers forwarding, call history, hunt groups, pick-up groups, feature codes, voice mail, multi-level interactive voice response (IVR) and more. With Telviva Mobile, financial advisors can make calls from their personal Android or iOS devices without having to use their own airtime. - [How brands can ensure a high level of customer service during the December rush](https://telviva.co.za/brands-customer-service-during-december-rush/): The peak holiday periods can be stressful for businesses, particularly those in a retail customer service environment, and can lead to a potential breakdown in systems and poor customer experiences if they don’t have a solid foundation in place to handle these spikes in activity. However, with the proper systems and processes in place, organisations can plan ahead and be better prepared, and take advantage of the opportunities at hand. - [AnD Communications rebrands to Telviva as it eyes further growth in the KZN market](https://telviva.co.za/and-communications-rebrands-to-telviva-as-it-eyes-further-growth-in-the-kzn-market/): AnD Communications, based in KwaZulu-Natal, has completed its rebranding to Telviva, marking the culmination of an acquisition that began six years ago. The evolution has seen the company transition from being a reseller of PBX solutions to a becoming a telco that enables its clients to meet the growing requirements from modern customers for what is predominantly digitally-driven omni- and multi-channel communications. - [Telviva helps logistics company cut call costs by 40% and keep their wheels turning](https://telviva.co.za/telviva-helps-logistics-company-cut-call-costs/): “With Telviva, we have seen a 40% saving on the cost of our voice calls compared to our previous telephony provider, and competitors have not been able to match this. In addition, the support and service delivery we have received to date has been top notch. The support team has been thoroughly professional, with quick turnaround times - and we experienced this even during the Covid lockdown.” - [Telviva’s expanded UK offering is already exciting the market](https://telviva.co.za/telviva-expanded-uk-ucaas-offering-exciting-market/): To ensure that we continue to stay at the leading edge of a growing unified communications as a service (UCaaS) industry, we have extended our services in the UK, offering attractive margins to partners who can label the offering as their own brand. The move was designed to answer the call from partners who are looking for a future-proofing decision by dealing with an actual operator and not just someone selling software. In addition to this, our extended offering also benefits existing South Africa-based customers with UK requirements. - [Driving customer experience success with a managed contact centre service](https://telviva.co.za/customer-experience-managed-contact-centre/): More businesses are seeing the benefit of using digital channels to engage with their customers, and there is a growing interest in the use of AI-powered technologies in order to enhance the customer experience and improve efficiencies. However, what needs to be kept top of mind is that while it is easy to enable more channels of communication, a failure to align with backend processes can easily result in a poorer experience and further frustration for customers. - [The Cloud is calling: Why your old PBX is holding your business back](https://telviva.co.za/cloud-calling-old-pbx-holding-your-business-back/): While local businesses might want to hold onto their on-premise PBX systems for as long as possible, advances in technology would likely see them losing their competitive edge to those organisations that invest in enhancing communications between employees, and with customers and suppliers. - [How a customer journey map can guide businesses to service excellence](https://telviva.co.za/customer-journey-map-businesses-service-excellence/): Today’s customers are demanding for personalised engagements with brands on the channels of their choice, and organisations have had to respond by investing in technology solutions to meet these needs. Companies making the change to omnichannel environments are often still held back by defaulting to using traditional channels such as the telephone and email, and need to look toward developing living customer journey maps in order to optimise touch points, personalise engagements, drive innovation and enhance customer experiences. - [Why a Cloud PBX is your gateway to improved customer experiences](https://telviva.co.za/cloud-pbx-gateway-to-improved-customer-experiences/): Cloud-hosted communication platforms have reshaped the tariffed voice routing landscape globally, and are making a similar impact in South Africa. With a growing requirement for multi-channel engagement however, businesses are now looking beyond a basic Cloud PBX, and toward a unified communications as a service (UCaaS) that provides them with a scalable, cost-effective and feature-rich alternative to traditional phone systems. - [Zestlife’s contact centre’s remarkable turnaround after optimising its Telviva investment](https://telviva.co.za/zestlife-contact-centre-turnaround-telviva/): A contact centre is pivotal to customer experience and satisfaction as it is where customers interact with the business. The goal of every interaction should be to connect customers with the correct agent, who has context and the right knowledge to successfully resolve queries. A contact centre manager plays a crucial role in the organisation by ensuring everything runs as it should, but also to optimise operations for a more effective contact centre. Challenges include dropped calls, long wait times, and no customer context visibility for agents. - [Telviva One Premium now features multi-channel engagements and CRM integrations – at the same price](https://telviva.co.za/telviva-one-premium-enhanced/): Telviva has improved Telviva One Premium by bundling additional features such as multi-channel engagements and customer relationship management (CRM) system integration while leaving the subscription cost unchanged. This enhancement offers local small and medium-sized businesses a simple and cost-effective way of enabling better quality conversations with their customers without having to invest in a full contact centre solution. - [Enabling better quality conversations in contact centres through a managed service](https://telviva.co.za/managed-contact-centre-provider-telviva/): In an era where good customer experience (CX) is key to attracting and retaining customers, businesses are turning to omnichannel solutions to ensure seamless engagements across all communications channels. However, with complex integrations, sound processes and customer journey mapping becoming more crucial, businesses should look to partner with a Managed Contact Centre Service provider that can walk the journey to enhanced CX with them. - [Telviva platform powers Vodacom Lesotho’s cloud-based PBX offering, One Connect](https://telviva.co.za/telviva-powers-vodacom-lesotho-one-connect/): Telviva, as a Technology Partner, has assisted Vodacom Lesotho in launching Vodacom One Connect, which provides local small and medium enterprises (SMEs) with a cost-effective cloud-based UC&C platform that synchronises voice, video and chat. The solution includes Direct Routing, which enables businesses to use Vodacom’s voice services directly within Microsoft Teams - the first by an operator in the Lesotho market. - [More than software: why a managed contact centre service offers the most value for business](https://telviva.co.za/telviva-managed-contact-centre-service-value/): With customer experience (CX) becoming crucial to winning and retaining customers, companies are having to invest in omnichannel solutions in order to maintain their advantage. To help businesses gain the most value out of such platforms, Telviva delivers its contact centre solution as a managed service, rather than just a subscription for a software suite.  - [The 10 trends that are driving business communications in 2024](https://telviva.co.za/10-trends-driving-business-communications-in-2024/): Looking forward to the year ahead, it has become apparent that beyond just having their business systems and communications in the cloud, businesses will need to put in place a plan to leverage generative artificial intelligence (AI) within the organisation, or they will be left behind by competitors. Other trends on the horizon include a changed approach to securing talent, personalisation at scale, more remote and distributed work, a growing focus on customer experience and more. - [Telviva One makes UC and enterprise-class PBX features cost-effective for small business](https://telviva.co.za/telviva-uc-enterprise-pbx-smallbusiness/): Telviva has introduced Telviva One Talk 500 Bundle, which gives up to 5 users access to a full-feature cloud-based PBX solution that includes unified communications (UC) functionality, the ability to use work numbers on smartphones through the Telviva Mobile app and bundled minutes. The Bundle not only helps small businesses enhance collaboration and productivity or help to begin their journey to the cloud, but gives them more financial certainty through a fixed price of R495 per month. - [Successful CX requires businesses to be customer-centric and technology-agnostic](https://telviva.co.za/cx-voice-of-the-customer-0923/): In today's business environment, delivering a good customer experience (CX) has become the baseline. Yet, there are so many communications channels and tools available, where do organisations even start? It comes down to identifying where their customers are, before gaining the necessary insights in order to drive sustainable change that brings about business success. - [Tech and company culture key to making team-based decision-making a success](https://telviva.co.za/tech-company-culture-team-based-decision-making/): Responding to the pace of change in technology has become crucial with the growing blur in the boundaries of the competitive landscape. For example, multinational technology companies are expanding into multiple fields across IT, telecoms and software, and being able to compete against this requires greater quality and speed of decision-making. Businesses can achieve this through team-based decision-making, if managed correctly. - [Garrun Group reduces IT complexity and telecoms costs with Telviva](https://telviva.co.za/garrun-group-reduces-telecoms-costs-with-telviva/): Based on referrals, the organisation began engaging with Telviva, which was able to provide a broad-ranging solution that aligned with Garrun Group’s technology roadmap. The solution featured internet access - which was deployed within tight deadlines - firewalls, telecoms, (through Voice over IP (VoIP) telephony with Telviva One Essentials), regulatory compliant cloud-based call recording and robust expense management.  - [Intelligent communications helps Intercape improve operations and enhance CX](https://telviva.co.za/intercape-improves-operations-enhances-cx-telviva/): “We are on a digital transformation journey - we have grown with technology and have been an early adopter in many cases. The ethos of Intercape and Telviva are the same. Telviva has the right mindset of being able to fix things; if there is a problem, they are on it. We selected Telviva because they are a Tier 1 provider and not just a reseller - they have their own infrastructure and engineers and are in a better position to meet our unique requirements or solve any issues.” - [WhatsApp opens up opportunities for SA business, but integration is a must](https://telviva.co.za/whatsapp-for-business-integration-telviva/): Where previously businesses just relied on phones and email to engage with their customers, the shift toward being more customer-centric has seen organisations add more communications channels to the mix. The latest is to use instant messaging, primarily WhatsApp, though this can lead to added customer frustration and damage to brand reputation if not implemented and managed properly. - [How hybrid radio tech is keeping communities surrounding the SKA connected](https://telviva.co.za/radio-telviva-tech-communities-ska/): A successful hybrid radio pilot project between Altron Nexus and Telviva in the areas surrounding the Square Kilometre Array (SKA) will see the service now being offered more broadly to residents, businesses and public sector organisations across the Karoo, enabling them to seamlessly communicate with the outside world. In order to overcome restrictions related to the SKA, this project allows people to use their radio devices to make and receive regular phone calls. - [Extend the functionality of Microsoft Teams through Direct Routing with Telviva](https://telviva.co.za/telviva-msteams-direct-routing/): Once that is done, there are two ways in which organisations can get started. One is through using Microsoft Calling plans, while the other is Direct Routing. Calling Plans are straightforward and are exactly what they sound like - users get a certain number of minutes for a fixed fee. They may be simple, but they have their disadvantages: it’s not the best solution for large organisations as it has a limited ability to support more complex requirements, such as multinational offices, contact centres and regulatory compliant call recording, among others. And, Calling Plans are not available in South Africa. - [How the right tools can help turn your contact centre into a value centre](https://telviva.co.za/cx-turn-your-contact-centre-into-a-value-centre/): Contact centres have for long seemed to have a bad reputation; people have dreaded them, while organisations themselves have tended to see them as a strain on their resources. However, advances in technology aren’t only empowering businesses to deliver better, more personalised services that customers are demanding, but it is now also enabling them to turn their contact centres from cost centres to value centres. - [Increasingly sophisticated threats require cyber awareness to be the norm](https://telviva.co.za/sophisticated-threats-cyber-awareness-training-2404/): While cyber threats continue to loom large over South Africa, there has been a noticeable improvement in the security posture as more businesses realise that investment in both security infrastructure and the training of their staff. With threats becoming increasingly sophisticated in nature, this has become critical if organisations are to successfully protect themselves. - [Project Hope simplifies communications with Telviva One](https://telviva.co.za/project-hope-communications-telviva-one/): “The flexibility of Telviva One was perfect for Project Hope as it gave us the ability to manage calls and control costs, as well as a single number that all employees could respond to on their mobile phones. This made it an easier decision than going for cell phone contracts which can become expensive. In addition, working with AnD Communications was an easy and quick process. Their staff helped to get the service set up quickly and provided us with the guidance we needed to get started. Telviva One is the ideal solution for any organisation no matter how small - or big - they are,” - [Seven trends shaping how businesses will approach CX in 2023](https://telviva.co.za/seven-cx-trends-businesses-2023/): We had previously looked at trends for the year ahead in business communications, and a key feature driving these changes was the need to enable better conversations between organisations and their customers. With this in mind, here are some of the trends gaining in traction that businesses can harness in order to further improve the customer experience - including increased personalisation, improved convenience, multiple payment options and more. - [Key unified communications trends to look out for in 2023](https://telviva.co.za/uctrends-2023/): Driven by the need for businesses to have an intelligent business communications platform, trends identified for this year included increased cloud adoption, the breaking down of silos, mobile-first approach, automation, cloud security and more. Many of these trends are set to continue into 2023, gaining further momentum, with a few new trends that will come to the fore as well: - [With cyber attacks being commonplace, employee education becomes non-negotiable](https://telviva.co.za/with-cyber-attacks-being-commonplace-employee-education-becomes-non-negotiable/): With South Africa ranking among the most targeted countries worldwide when it comes to cyber attacks, local organisations have taken multiple measures to beef up security, including using firewalls and antivirus software, setting up content filtering and more. Now, with the ‘front door’ locked, threat actors are actively targeting other areas of weakness and organisations need to respond appropriately to mitigate the risks. - [The era of the digital customer requires seamless integration across systems](https://telviva.co.za/digital-customer-service-integration-1022/): In a digital world, people engaging with brands increasingly want to be able to have synchronous conversations across multiple channels, in real time. However, without the right integration, this results in a fragmentation of engagements and a lack of visibility resulting in businesses not being able to measure whether they are achieving their service level agreements or not, and more broadly a degraded experience for customers. ## Pages - [Call2Teams](https://telviva.co.za/call2teams/): Seamlessly integrate your Microsoft Teams with Telviva, giving your organisation native voice capability within your Teams environment with extended PBX functionality. - [CRM Integration](https://telviva.co.za/crm-integration/): Seamless CRM integration with Telviva - [PBX Features](https://telviva.co.za/features/pbx-phone-system/): Enhance business communication with Telviva’s cloud-based private branch exchange (PBX), featuring live chat and tools to keep your workforce mobile and productive. - [Faq](https://telviva.co.za/faq/): UCaaS - [Telviva Mobile – Self Help Guide](https://telviva.co.za/telviva-mobile-self-help-guide/): A complete user-guide for your business conversation tool - [Telviva One – Self Help Guide](https://telviva.co.za/telviva-one-self-help-guide/): SELF HELP: Telviva One - [Terms & Conditions](https://telviva.co.za/terms-conditions/): Terms & Conditions Telviva Mobile – Softphone Application Telviva Mobile is designed to extend access to your existing Telviva services and enable greater mobility. Your call quality and your experience of the app will largely be determined by the underlying network access. A correctly configured WiFi network or LTE access is required.Telviva Mobile is a standalone softphone and not a VoIP service. An active Telviva account in good standing is required to make and receive calls. If you don’t have a Telviva account please give us a call on +27 878200200 for assistance. VoIP over Mobile Networks Some mobile network operators may prohibit or restrict the use of VoIP functionality over their network and may also impose additional fees, or other charges in connection with VoIP. You agree to learn and abide by your cellular carrier’s network restrictions. Telviva will not be held liable for any charges, fees or liability imposed by your mobile network operator for use of VoIP over Mobile, Cellular Data.Telviva Mobile uses your data to transmit and receive call audio. Approximately 0.6 megabytes is used per minute. (6MB for 10 minutes). When using LTE, your normal data bundles will be used.Your mobile phone can be configured to not use your cellular data if you choose and your WiFi will need to be connected to make and receive calls. Emergency Calls Telviva Mobile is not intended for Emergency Calls. Telviva will not be liable for any costs or damages arising either directly or indirectly from the use of the application for Emergency Calls. Your phone’s native dialler should be used for Emergency Calls. Telviva Mobile is designed to extend access to your existing Telviva services and enable greater mobility. Your call quality and your experience of the app will largely be determined by the underlying network access. A correctly configured WiFi network or LTE access is required.Telviva Mobile is a standalone softphone and not a VoIP service. An active Telviva account in good standing is required to make and receive calls. If you don’t have a Telviva account please give us a call on +27 878200200 for assistance.Some mobile network operators may prohibit or restrict the use of VoIP functionality over their network and may also impose additional fees, or other charges in connection with VoIP. You agree to learn and abide by your cellular carrier’s network restrictions. Telviva will not be held liable for any charges, fees or liability imposed by your mobile network operator for use of VoIP over Mobile, Cellular Data.Telviva Mobile uses your data to transmit and receive call audio. Approximately 0.6 megabytes is used per minute. (6MB for 10 minutes). When using LTE, your normal data bundles will be used.Your mobile phone can be configured to not use your cellular data if you choose and your WiFi will need to be connected to make and receive calls.Telviva Mobile is not intended for Emergency Calls. Telviva will not be liable for any costs or damages arising either directly or indirectly from the use of the application for Emergency Calls. Your phone’s native dialler should be used for Emergency Calls. - [Legal](https://telviva.co.za/legal/): Download:: Telviva Communication Services Terms - [Terms & Privacy](https://telviva.co.za/terms-privacy/): This Privacy Statement describes how Telviva collects and uses your personal data, who we share it with, and your choices and rights in relation to your personal data. - [Contact](https://telviva.co.za/contact/): Reach out via email, phone, WhatsApp or web chat - [Newsroom](https://telviva.co.za/news-room/): Select...BlogCase Studies - [About](https://telviva.co.za/about/): We strive to enable better quality conversations and to improve the conversations with the people our customers support as Unified Communications Experts. - [Network & Security](https://telviva.co.za/features/network-security-solutions/): Our network security solutions are designed to protect your data, ensure business continuity, and empower your team. We provide a full suite of security measures to defend your business against evolving threats. - [Integrations](https://telviva.co.za/features/integrations/): Enhance your communication with seamless integrations - [Analytics & Reporting](https://telviva.co.za/features/omnichannel-communication-analytics/): Telviva leverages a suite of advanced quality analytics tools to optimise contact centre performance: Speech Analytics (powered by CallBi), Quality Assurance Analytics (powered by Genii Analytics), Omnichannel Communication Analytics and Telviva Clarity. These tools collectively provide a comprehensive view of contact centre operations, enabling businesses to identify bottlenecks, optimise workflows, and make data-driven decisions for enhanced efficiency and customer satisfaction. - [Collaboration](https://telviva.co.za/features/team-collaboration/): Effective collaboration made easy - [Automation & Digital Agents](https://telviva.co.za/features/automation-digital-agents/): Combine the efficiency of digital self-service with the personalised touch of a human in the loop. Experience the best of both worlds: let your customers access information digitally whenever they prefer, and connect with your knowledgeable team for tailored assistance when needed. - [Cloud Call Control](https://telviva.co.za/features/cloud-call-control/): Cloud Call Control is a feature of Telviva’s cloud-based communication platform that allows businesses to manage and optimise their telephony operations entirely from the cloud. It provides benefits like immediate cost savings through zero-rated inter-branch calls, enhanced flexibility with scalable solutions, and the ability to support remote workforces by enabling seamless call management from any device, anywhere. - [Channels](https://telviva.co.za/features/channels/): High-quality voice communication enables businesses to connect with customers through Voice over Internet Protocol (VoIP) calling, ensuring clear and secure conversations – whether using a handset, headset or mobile phone. - [CCaaS](https://telviva.co.za/ccaas/): Telviva CCaaS (Contact Centre as a Service) is a cloud-based solution and can offer an omnichannel solution. Telviva Omni unifies multiple communication channels—like voice, email, web chat, and social media—into a single platform. It enhances customer interactions by providing agents with real-time context, such as caller history, through CRM integrations, enabling faster, more personalised service and improving customer satisfaction. - [UCaaS](https://telviva.co.za/ucaas-unified-communication/): Meet Telviva One, an all-in-one unified communication business system, that empowers teams to communicate effectively through voice, messaging and video. - [Home](https://telviva.co.za/): Telviva simplifies collaboration, boosts productivity, and enhances customer experiences by integrating all your communication channels into one single view, providing better context of your customers’ needs and improving the customer conversational experience. ## Logos - [Onvisource](https://telviva.co.za/logo/onvisource/) - [Infobip](https://telviva.co.za/logo/infobip/) - [Genii](https://telviva.co.za/logo/genii/) - [Callcabinet](https://telviva.co.za/logo/callcabinet/) - [Xcally](https://telviva.co.za/logo/xcally/) - [Vicidial](https://telviva.co.za/logo/vicidial/) - [Smartz Solutions](https://telviva.co.za/logo/smartz-solutions/) - [Queue Metrics](https://telviva.co.za/logo/queue-metrics/) - [Nice](https://telviva.co.za/logo/nice/) - [Loway](https://telviva.co.za/logo/loway/) - [Securicom](https://telviva.co.za/logo/securicom/) - [IReCall R](https://telviva.co.za/logo/irecall-r/) - [DSTNY](https://telviva.co.za/logo/dstny/) - [Captivate Connect](https://telviva.co.za/logo/captivate-connect/) - [Callbi](https://telviva.co.za/logo/callbi/) - [Datatex](https://telviva.co.za/logo/datatex/) - [Apex BI](https://telviva.co.za/logo/apex-bi/) - [liquid](https://telviva.co.za/logo/liquid/) - [Synaq](https://telviva.co.za/logo/synaq/) - [Prudential](https://telviva.co.za/logo/prudential/) - [echo](https://telviva.co.za/logo/echo/) - [fixed mobile](https://telviva.co.za/logo/fixed-mobile/) - [axxess](https://telviva.co.za/logo/axxess/) - [openserve](https://telviva.co.za/logo/openserve/) - [comsol](https://telviva.co.za/logo/comsol/) - [cammington](https://telviva.co.za/logo/cammington/) - [mtn](https://telviva.co.za/logo/mtn/) - [huge](https://telviva.co.za/logo/huge-2/) - [NMCF](https://telviva.co.za/logo/nmcf/) - [Seacom](https://telviva.co.za/logo/seacom-2/) - [altron](https://telviva.co.za/logo/altron/) - [directel](https://telviva.co.za/logo/directel/) - [seacom](https://telviva.co.za/logo/seacom/) - [network alliance](https://telviva.co.za/logo/network-alliance/) - [metacom](https://telviva.co.za/logo/metacom/) - [huge](https://telviva.co.za/logo/huge/) - [onlinedirect](https://telviva.co.za/logo/onlinedirect/) - [afrihost](https://telviva.co.za/logo/afrihost/) - [logicalis](https://telviva.co.za/logo/logicalis/) - [vodacom](https://telviva.co.za/logo/vodacom-2/) - [AnD](https://telviva.co.za/logo/and/) - [Teraco](https://telviva.co.za/logo/teraco/) - [Paygate](https://telviva.co.za/logo/paygate/) - [Stowe](https://telviva.co.za/logo/stowe/) - [STBB](https://telviva.co.za/logo/stbb/) - [OM](https://telviva.co.za/logo/om/) - [Weylandts](https://telviva.co.za/logo/weylandts/) - [Cargo Motors](https://telviva.co.za/logo/cargo-motors/) - [Clickatel](https://telviva.co.za/logo/clickatel/) - [PSG](https://telviva.co.za/logo/psg/) ## Listing Items/Components - [Post Listing](https://telviva.co.za/?jet-engine=post-listing): Read more - [Logo Listing](https://telviva.co.za/?jet-engine=logo-listing) - [Testimonial Listing](https://telviva.co.za/?jet-engine=testimonial-listing): Read More ## Testimonials - [Tevo](https://telviva.co.za/testimonials/tevo/) - [Intercape](https://telviva.co.za/testimonials/intercape/) - [Garrun Group](https://telviva.co.za/testimonials/garrun-group/) ## Timeline Stories - [new timeline](https://telviva.co.za/cool_timeline/new-timeline/) ~~~ ## llms-full Not found.