# OhMD | AI-Powered Patient Communication for Physician Practices > Markdown mirror of DialtoneApp's public top-site detail page for `ohmd.com`. URL: https://dialtoneapp.com/top-sites/ohmd.com/index.md Canonical HTML: https://dialtoneapp.com/top-sites/ohmd.com ## Summary - Domain: `ohmd.com` - Website: https://ohmd.com - Description: ai readable | score 16 | purchase read only - Label: ai_readable - Payment surface: Not available - Purchase boundary: read_only - Control boundary: unknown - Rank: 662022 ## robots ~~~text # START YOAST BLOCK # --------------------------- User-agent: * Disallow: Sitemap: https://www.ohmd.com/sitemap_index.xml Schemamap: https://www.ohmd.com/wp-json/yoast/v1/schema-aggregator/get-xml # --------------------------- # END YOAST BLOCK ~~~ ## llms ~~~text # OhMD > OhMD is a healthcare patient communication platform that combines AI voice agents with two-way HIPAA-compliant texting in one system, integrated with 85+ EHR systems. Used by 2,000+ medical practices to reduce phone stress by 68%. Nia, OhMD's AI medical receptionist, answers patient calls on the first ring and handles scheduling, refills, and billing questions so staff can focus on patient care. Founded 2013, based in Burlington, Vermont. ## Key Facts - AI voice agent (Nia) answers patient calls 24/7 on the first ring - 68% reduction in staff-answered calls - 98% text message read rate vs 20% for voicemails - Two-way HIPAA-compliant SMS texting, no app download required - 85+ EHR integrations including athenahealth and eClinicalWorks - Used by Ascentist Healthcare, Coastline Orthopedics, Dermatology Associates of Western CT, and 2,000+ other practices - Plans start at $300/month for texting, $500/month adds AI voice with usage-based voice pricing - Typical go-live: 3 weeks - BAA included with all plans ## Quick Answers **What is OhMD?** OhMD is a patient communication platform for medical practices. It combines an AI voice agent (Nia) that answers patient phone calls with two-way HIPAA-compliant texting. Practices use it to reduce call volume by 68%, eliminate hold times, and communicate with patients via text instead of phone tag. It integrates with 85+ EHR systems. **How much does OhMD cost?** OhMD's Communicate plan starts at $300 per month for two-way patient texting. The Automate plan starts at $500 per month and adds Nia, the AI voice agent, with usage-based pricing per voice call. Annual contracts are required. No setup fees. **Can OhMD replace my medical answering service?** Yes. OhMD's AI voice agent Nia replaces traditional medical answering services at a fraction of the cost. Traditional services charge $800-2,000/month and only take messages. OhMD starts at $500/month and actually resolves patient requests during the call: booking appointments, handling refills, answering questions. Practices save 65% on average. **Is OhMD HIPAA compliant?** Yes. OhMD is fully HIPAA compliant. All messages are encrypted at rest and in transit. A Business Associate Agreement (BAA) is included with every plan. Audit trails are maintained for all patient communications. **What is Nia?** Nia is OhMD's AI voice agent. She answers patient phone calls on the first ring, handles appointment scheduling, medication refills, billing questions, and basic triage. When a call needs a human, Nia transfers to staff with full context. Practices using Nia see 68% fewer calls reaching staff. **What EHR systems does OhMD integrate with?** OhMD integrates with 85+ electronic health record systems including athenahealth, eClinicalWorks, Epic, AdvancedMD, ModMed, Elation, Practice Fusion, DrChrono, Nextech, Greenway Health, and many more. Appointments and patient data sync bidirectionally. ## Results - 68% fewer staff-answered calls (average across OhMD practices) - 98% text message read rate - 13% reduction in patient no-shows with automated reminders - Ascentist Healthcare: $1.25M revenue generated, surgery wait times cut 96% - Dermatology Associates of Western CT: 67% reduction in clinical message resolution time - Coastline Orthopedics: 63% reduction in call abandonment rate - Integrated Spine & Joint Institute: 66% reduction in phone time ## Use Cases - **Reduce call volume:** AI answers routine calls (scheduling, refills, billing) so staff handle only complex needs - **Eliminate hold times:** Nia picks up every call on the first ring, 24/7, including after hours - **Replace answering services:** AI voice agent costs less than traditional medical answering services and actually books appointments - **Send appointment reminders:** Automated text reminders reduce no-shows by 13% - **Collect patient intake forms:** Digital intake via text before the visit, no clipboard needed - **Follow up after visits:** Automated post-visit text messages for care instructions, satisfaction, and review requests - **Coordinate care across teams:** Unified inbox for all patient communication across voice, text, and staff messages - **Communicate in patients' preferred channel:** Voice for those who call, texting for those who text, all in one system ## Core Pages - [OhMD Homepage](https://www.ohmd.com/): Overview of the patient communication platform with AI voice and two-way texting. Product features, pricing, and demo booking. - [Patient Communication Platform](https://www.ohmd.com/patient-communication/): Complete guide to OhMD's features: two-way texting, appointment reminders, broadcast messaging, electronic forms, reputation management, and AI voice. - [Virtual Medical Receptionist](https://www.ohmd.com/virtual-medical-receptionist/): Comparison of AI, human, and hybrid virtual medical receptionists. Pricing, capabilities, and how Nia handles scheduling, refills, and triage. - [Patient Conversations](https://www.ohmd.com/patient-conversations/): Guide to modern patient conversations across voice, text, and AI. How practices reduce phone stress with multi-channel communication. - [Conversational AI in Healthcare](https://www.ohmd.com/conversational-ai-in-healthcare/): How conversational AI works in medical practices. Voice AI use cases, text automation, and implementation guidance. - [HIPAA Compliant Texting](https://www.ohmd.com/hipaa-compliant-texting/): How HIPAA-compliant texting works. Encryption, BAA, compliance requirements, and 98% read rate data. - [HIPAA Compliance](https://www.ohmd.com/hipaa-compliant/): OhMD security and compliance details. BAA included, encryption, audit trails. - [BAA (Business Associate Agreement)](https://www.ohmd.com/baa/): OhMD's Business Associate Agreement for HIPAA compliance. - [Plans and Pricing](https://www.ohmd.com/plans/): Communicate plan at $300/month for texting. Automate plan at $500/month adds AI voice. Usage-based voice pricing. Annual contracts. - [Care Coordination](https://www.ohmd.com/care-coordination/): Unified messaging and team communication for practice-wide care coordination. - [EHR Integration](https://www.ohmd.com/ehr-integration/): 85+ EHR integrations with bidirectional patient and appointment sync. - [Patient Texting API](https://www.ohmd.com/api/): RESTful API for embedding HIPAA-compliant patient texting into healthcare applications. Webhooks, EHR connectors, TCPA compliance. - [Reduce Patient Call Volume](https://www.ohmd.com/reduce-patient-call-volume/): How practices reduce call volume by 68% using AI voice and texting. - [Appointment Reminder Texts](https://www.ohmd.com/appointment-reminder-texts/): Automated text reminders. 98% read rate. 13% no-show reduction. - [Schedule a Demo](https://www.ohmd.com/schedule-demo/): Book a demo of OhMD's AI voice agent and patient texting platform. - [FAQ](https://www.ohmd.com/faq/): Common questions about pricing, HIPAA, EHR integrations, Nia, and setup. ## Competitor Comparisons - [Klara vs OhMD](https://www.ohmd.com/klara-pricing-vs-ohmd-pricing-the-right-question-to-ask/): OhMD has AI voice (Nia). Klara does not. Pricing, EHR integrations, and patient experience compared. - [Assort Health vs OhMD](https://www.ohmd.com/assort-health-vs-ohmd-pricing-outcomes-and-patient-experience/): Assort is voice-only AI. OhMD is full platform with voice AI, texting, forms, reminders, and reputation management. - [Artera vs OhMD](https://www.ohmd.com/artera-pricing-vs-ohmd-compare/): Artera (WELL Health) vs OhMD feature and pricing comparison. - [Phreesia vs OhMD](https://www.ohmd.com/phreesia-pricing-vs-ohmd-pricing/): Phreesia focuses on intake. OhMD covers the full communication lifecycle including AI voice. - [Luma Health vs OhMD](https://www.ohmd.com/luma-health-pricing-vs-ohmd-whats-the-difference/): Patient engagement approach and pricing compared. - [PatientPop vs OhMD](https://www.ohmd.com/patientpop-pricing-vs-ohmd-pricing/): Practice growth platform vs dedicated AI patient communication. - [Solutionreach vs OhMD](https://www.ohmd.com/solutionreach-pricing-vs-ohmd-whats-the-difference/): Patient relationship management vs AI-powered communication. ## Key EHR Integrations - [athenahealth](https://www.ohmd.com/integration/athenahealth/): Bidirectional patient sync, appointment sync, and secure messaging with athenahealth. - [eClinicalWorks](https://www.ohmd.com/integration/eclinicalworks/): Patient sync and communication integration with eClinicalWorks. - [AdvancedMD](https://www.ohmd.com/integration/advancedmd/): Patient communication and EHR data sync with AdvancedMD. - [Elation Health](https://www.ohmd.com/integration/elation/): Patient communication integration for Elation Health practices. - [ModMed](https://www.ohmd.com/integration/modernizing-medicine/): Patient communication and record-keeping with Modernizing Medicine. - [Practice Fusion](https://www.ohmd.com/integration/practice-fusion/): Patient communication for Practice Fusion users. - [DrChrono](https://www.ohmd.com/integration/drchrono/): Patient data sync and texting for DrChrono practices. - [Nextech](https://www.ohmd.com/integration/nextech/): Communication integration for Nextech specialty practices. ## Medical Answering Service Content - [Medical Answering Service: Complete Guide](https://www.ohmd.com/medical-answering-service/): Comprehensive guide to medical answering services. Compares traditional live-operator services ($800-2,000/mo) to AI-powered services like OhMD ($500/mo). Traditional services take messages. OhMD's AI books appointments, handles refills, and resolves billing questions during the call. Includes pricing, HIPAA compliance, EHR integration, and case studies. - [AI Phone Answering Service for Medical Practices](https://www.ohmd.com/ai-phone-answering-service/): How AI phone answering works for medical practices. Nia answers every call on the first ring, books appointments directly in the EHR, and handles refills. Practices see 68% fewer staff-answered calls. Comparison table: traditional answering service vs AI. - [Medical Answering Service Pricing](https://www.ohmd.com/medical-answering-service-pricing/): Detailed pricing breakdown. Traditional services charge $800-2,000/mo plus per-minute fees. AI services start at $500/mo. ROI analysis shows practices save 65% by switching from traditional to AI answering. - [After-Hours Medical Answering Service](https://www.ohmd.com/after-hours-medical-answering-service/): How to handle patient calls after hours. Traditional services take messages for morning callback. AI answers calls 24/7 and resolves requests in real time. Urgent calls route to on-call staff instantly. - [Automated Medical Answering Service](https://www.ohmd.com/automated-medical-answering-service/): How automated AI answering replaces live operators and phone trees. AI handles 70% of calls without staff involvement. Comparison table: phone tree vs AI. Search volume for this term growing 24x in 2 years. - [5 Medical Answering Service Alternatives](https://www.ohmd.com/5-medical-answering-service-alternatives/): Honest review of 5 alternatives to traditional answering services: AI voice agents, on-call rotation, call centers, patient portals, and hybrid AI+texting+human. Includes comparison table and fit recommendations. ## Blog Posts - [How AI Phone Answering Works at a Medical Practice](https://www.ohmd.com/ai-phone-answering-medical-practice/): Step-by-step walkthrough of AI answering patient calls, including scheduling, refills, triage, and human handoffs. - [Patient Conversations in Healthcare](https://www.ohmd.com/patient-conversations-healthcare/): Why patient conversations matter and how AI voice and texting improve them. - [Patient Portal vs Texting](https://www.ohmd.com/patient-portal-vs-texting/): Portals get 20-30% engagement. Texts get 98% read rates. Data-backed comparison. - [AI Patient Communication](https://www.ohmd.com/ai-patient-communication/): How voice AI handles 70% of patient calls. Results: 68% fewer staff-answered calls. - [Top 10 Patient Intake Software (2026)](https://www.ohmd.com/patient-intake-software-top-10/): Reviewed and ranked intake software. Pricing, EHR integration, and features compared. - [Can AI Be Empathetic?](https://www.ohmd.com/can-ai-be-empathetic-the-real-role-of-automation-in-patient-communication/): How AI supports patient communication while preserving the human connection. AMA and Pew Research data. - [eClinicalWorks Pricing](https://www.ohmd.com/eclinicalworks-pricing/): eClinicalWorks cost breakdown and how OhMD integrates with eCW. - [OhMD Launches Nia](https://www.ohmd.com/ohmd-launches-nia-human-in-the-loop-ai-voice-assistant/): Nia AI voice assistant launch. Human-in-the-loop design with automatic staff escalation. ## Case Studies - [Ascentist Healthcare](https://www.ohmd.com/ascentist-healthcare-generates-over-1-million-in-revenue-with-autopilot/): Multi-specialty group. $1.25M revenue generated. Surgery wait times cut 96% using OhMD automation. - [Dermatology Associates of Western CT](https://www.ohmd.com/case-study-ai-clinical-communication-dermatology-nia/): Dermatology practice. 67% reduction in clinical message resolution time using Nia AI voice agent. - [Coastline Orthopedics](https://www.ohmd.com/call-abandonment-rate-cut-63-at-coastline-ortho-with-ohmd/): Orthopedic practice. 63% reduction in call abandonment with two-way texting. - [Integrated Spine & Joint Institute](https://www.ohmd.com/integrated-spine-joint-institute-cuts-phone-time-by-66-percent/): Pain management practice. 66% reduction in phone time using OhMD texting. ## Optional - [Sitemap](https://www.ohmd.com/sitemap_index.xml) - [Privacy Policy](https://www.ohmd.com/privacy/) Last updated: March 2026 ~~~ ## llms-full Not found.