# AI Customer Service Platform & CRM | Kustomer > Markdown mirror of DialtoneApp's public top-site detail page for `kustomer.com`. URL: https://dialtoneapp.com/top-sites/kustomer.com/index.md Canonical HTML: https://dialtoneapp.com/top-sites/kustomer.com ## Summary - Domain: `kustomer.com` - Website: https://kustomer.com - Description: ai readable | score 20 | purchase read only - Label: ai_readable - Payment surface: Not available - Purchase boundary: read_only - Control boundary: unknown - Rank: 264673 ## robots ~~~text # START YOAST BLOCK # --------------------------- User-agent: * Disallow: Sitemap: https://www.kustomer.com/sitemap_index.xml Schemamap: https://www.kustomer.com/wp-json/yoast/v1/schema-aggregator/get-xml # --------------------------- # END YOAST BLOCK ~~~ ## llms ~~~text Generated by Yoast SEO v26.4, this is an llms.txt file, meant for consumption by LLMs. The XML sitemap of this website can be found by following [this link](https://www.kustomer.com/sitemap_index.xml). # Kustomer: The only true AI\\-native CX Platform > With Kustomer, deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI\\-powered automations\\. ## Pages - [AI Assistants](https://www.kustomer.com/ai-assistants/) - [AI for Reps](https://www.kustomer.com/ai-for-reps/) - [AI for Customers](https://www.kustomer.com/ai-for-customers/) - [Homepage](https://www.kustomer.com/) - [AIR Demo](https://www.kustomer.com/ai-reps-demo/) ## Customer Story - [Smalls](https://www.kustomer.com/customers/smalls/): Smalls uses Kustomer to scale its customer experience without sacrificing personalization\\. By unifying data, streamlining workflows, and empowering agents, Smalls delivers faster, more confident support to pet parents nationwide\\. - [Jerome's Furniture](https://www.kustomer.com/customers/jeromes-furniture/): Jerome’s Furniture transformed its customer experience by centralizing conversations and integrating Kustomer with its POS system\\. The change helped reduce duplicate requests from 42% to 8%, cut cost per contact by 40%, and boosted agent efficiency\\. Senior Director Marjorie Carlos led this cultural and operational shift, creating a faster, more connected, and more personal support experience for customers\\. - [Nathan James](https://www.kustomer.com/customers/nathan-james/): Nathan James, a 100% online furniture brand, transformed its customer experience with Kustomer\\. By unifying channels like Shopify, Reviews\\.io, and Klaviyo into a single source of truth, the team eliminated inefficiencies and empowered agents to focus on customers\\. This human\\-first, tech\\-enabled approach reduced friction, boosted CSAT, and turned customer support into a key differentiator driving word\\-of\\-mouth growth\\. - [Everlane](https://www.kustomer.com/customers/everlane/): Learn how Everlane increased automation of customer requests by 4X using Kustomer AI\\. - [Bulletproof](https://www.kustomer.com/customers/bulletproof/): Find out how Kustomer and its integration with Amazon Connect helps Bulletproof achieve a $3 to $4 reduction of cost per contact\\. ## Resources - [BFCM debrief: record shoppers \\+ Buy Now, Pay Later use](https://www.kustomer.com/resources/newsletter/bfcm2025/): Covering records from BFCM 2025 \\- number of shoppers, BNPL usage, and Shopify sales, along with unclear discounts hindering CX\\. - [Kustomer Introduces AI Assistants to Effortlessly Build and Evolve Complex CX Logic ](https://www.kustomer.com/resources/pr/kustomer-introduces-ai-assistants/): New AI automation and observability assistants give CX teams instant clarity into their workflows and AI behavior– turning complex logic into actionable, explainable insights\\. - [20 Best Intercom Alternatives \\& Competitors for 2026](https://www.kustomer.com/resources/blog/intercom-alternatives-competitors/): Learn why customers are switching away from Intercom\\. See the most popular alternatives to Intercom with features, pricing, pros and cons\\. - [Fix What’s Slowing You Down](https://www.kustomer.com/resources/blog/ai-assistants-automation-observability/): Explore how AI\\-powered assistants for automation analysis and observability answer the ultimate question of 'What’s actually running our customer experience?' - [AI Readiness Checklist](https://www.kustomer.com/resources/whitepaper/ai-readiness-checklist/): Most CX teams are still early in their AI journey\\. Our AI Readiness Checklist guides you through aligning stakeholders, organizing customer data, and building a strategic rollout plan for successful AI adoption\\. ## Product Updates - [November 2024](https://www.kustomer.com/product-updates/november-2024/) - [December 2023](https://www.kustomer.com/product-updates/december-2023/) - [March 2024](https://www.kustomer.com/product-updates/march-2024/) - [July 2024](https://www.kustomer.com/product-updates/july-2024/) - [September 2024](https://www.kustomer.com/product-updates/september-2024/) ## Integrations - [Narvar](https://www.kustomer.com/integrations/narvar/): The Narvar and Kustomer integration transforms post\\-purchase support by bringing order and return visibility directly into the Kustomer workspace\\. Agents can instantly identify customer orders, track shipments, and manage returns without switching tabs—reducing handle time, deflecting claims, and ensuring faster, more confident resolutions\\. - [Scorebuddy](https://www.kustomer.com/integrations/scorebuddy/): The Scorebuddy and Kustomer integration empowers support teams to connect AI\\-driven quality assurance with their customer workflows\\. Automatically sync interactions, evaluate every conversation, and uncover actionable insights\\. With powerful reporting and coaching tools, you can improve agent performance and elevate every customer experience\\. - [MaestroQA](https://www.kustomer.com/integrations/maestroqa/) - [Corso](https://www.kustomer.com/integrations/corso/) - [Loris](https://www.kustomer.com/integrations/loris/) ## Events - [Kustomer Quarterly: Winter 2025](https://www.kustomer.com/event/webinar/winter-25-release/): Join us for a webinar showcasing our Q4 innovation\\. - [Aplazo’s Playbook for AI\\-Powered Customer Support](https://www.kustomer.com/event/webinar/aplazo-playbook-ai-support/): How Aplazo improved operational efficiency and CSAT with Kustomer AI - [Down to the Wire](https://www.kustomer.com/event/webinar/down-to-the-wire/): It’s crunch time for retailers\\. Join Kustomer experts to explore how AI and automation can simplify Black Friday and Cyber Monday support — and set your CX team up for success\\. - [The AI Revolution in CX](https://www.kustomer.com/event/webinar/ai-revolution-in-cx/): Discover how the next generation of customer experience is being built — by combining human empathy with AI precision\\. - [Customer Stickiness with Kaylyn Hernandez](https://www.kustomer.com/event/webinar/customer-stickiness/): Customer retention is vital for membership\\-based businesses\\. In this on\\-demand webinar, Ludus’ Head of Customer Success Kaylyn Hernandez shares practical insights into keeping customers engaged, spotting churn risks early, and increasing adoption across your platform\\. ## Industry - [Technology](https://www.kustomer.com/customer-story-industry/technology/) - [Retail](https://www.kustomer.com/customer-story-industry/retail/) - [eCommerce](https://www.kustomer.com/customer-story-industry/ecommerce/) - [Consumer Services](https://www.kustomer.com/customer-story-industry/consumer-services/) - [Insurance](https://www.kustomer.com/customer-story-industry/insurance/) ## Switched Form - [Zendesk](https://www.kustomer.com/customer-story-switched-form/zendesk/) - [Front](https://www.kustomer.com/customer-story-switched-form/front/) - [Intercom](https://www.kustomer.com/customer-story-switched-form/intercom/) - [Homegrown](https://www.kustomer.com/customer-story-switched-form/homegrown/) - [Desk\\.com](https://www.kustomer.com/customer-story-switched-form/desk/) ## Outcome - [Return Customer Rate](https://www.kustomer.com/customer-story-outcome/return-customer-rate/) - [Customer Satisfaction](https://www.kustomer.com/customer-story-outcome/customer-satisfaction/) - [Response Time](https://www.kustomer.com/customer-story-outcome/response-time/) - [Average Handle Times](https://www.kustomer.com/customer-story-outcome/average-handle-times/) - [Agent Productivity](https://www.kustomer.com/customer-story-outcome/agent-productivity/) ## Resource Type - [Guide](https://www.kustomer.com/resource-type/guide/) - [Whitepaper](https://www.kustomer.com/resource-type/whitepaper/) - [Blog](https://www.kustomer.com/resource-type/blog/) - [Newsletter](https://www.kustomer.com/resource-type/newsletter/) - [Research](https://www.kustomer.com/resource-type/research/) ## Resource Topic - [Personalization](https://www.kustomer.com/resource-topic/personalization/) - [Efficiency](https://www.kustomer.com/resource-topic/efficiency/) - [Customer Experience](https://www.kustomer.com/resource-topic/customer-experience/) - [AI](https://www.kustomer.com/resource-topic/ai/) - [Automation](https://www.kustomer.com/resource-topic/automation/) ## Updates Year - [2023](https://www.kustomer.com/product-updates-year/2023/) - [2024](https://www.kustomer.com/product-updates-year/2024/) ## Updates Month - [January](https://www.kustomer.com/product-updates-month/january/) - [February](https://www.kustomer.com/product-updates-month/february/) - [March](https://www.kustomer.com/product-updates-month/march/) - [April](https://www.kustomer.com/product-updates-month/april/) - [May](https://www.kustomer.com/product-updates-month/may/) ## Types - [Integration](https://www.kustomer.com/integrations-types/integration/) - [App](https://www.kustomer.com/integrations-types/app/) ## Categories - [Reviews \\+ Surveys](https://www.kustomer.com/integrations-categories/reviews-surveys/) - [Productivity](https://www.kustomer.com/integrations-categories/productivity/) - [eCommerce](https://www.kustomer.com/integrations-categories/ecommerce/) - [Data \\+ Analytics](https://www.kustomer.com/integrations-categories/data-analytics/) - [Chatbots \\+ AI](https://www.kustomer.com/integrations-categories/chatbots-ai/) ## Collections - [Other](https://www.kustomer.com/integrations-collections/other/) - [Built by Kustomer](https://www.kustomer.com/integrations-collections/built-by-kustomer/) - [New](https://www.kustomer.com/integrations-collections/new/) - [Featured](https://www.kustomer.com/integrations-collections/featured/) ## Category - [On\\-Demand](https://www.kustomer.com/resource-topic/on-demand/) - [Live](https://www.kustomer.com/resource-topic/live/) Generated by Yoast SEO v26.4, this is an llms.txt file, meant for consumption by LLMs. The XML sitemap of this website can be found by following [this link](https://www.kustomer.com/sitemap_index.xml). # Kustomer: The only true AI\-native CX Platform > With Kustomer, deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI\-powered automations\. ## Pages - [About](https://www.kustomer.com/about-us/) - [Contact Us](https://www.kustomer.com/contact/) - [Website Terms of Use](https://www.kustomer.com/legal/website-terms-of-use/) - [Privacy Policy](https://www.kustomer.com/privacy/policy/) - [Request a Demo](https://www.kustomer.com/demo/) - [AI for Customers](https://www.kustomer.com/ai-for-customers/) - [AI for Reps](https://www.kustomer.com/ai-for-reps/) - [CRM](https://www.kustomer.com/customer-service-crm/) - [Pricing](https://www.kustomer.com/pricing/) - [Kustomer AI](https://www.kustomer.com/ai/): Kustomer AI is the operating system for modern CX—uniting data, channels, agents, and automation so your customer experience runs smarter\. Unlike typical AI chatbots, Kustomer AI acts confidently with full customer context, taking real action across your systems while keeping your data private, secure, and auditable\. - [AI Assistants](https://www.kustomer.com/ai-assistants/) - [Homepage](https://www.kustomer.com/) ## Customer Story - [Smalls](https://www.kustomer.com/customers/smalls/): Smalls uses Kustomer to scale its customer experience without sacrificing personalization\. By unifying data, streamlining workflows, and empowering agents, Smalls delivers faster, more confident support to pet parents nationwide\. - [Jerome's Furniture](https://www.kustomer.com/customers/jeromes-furniture/): Jerome’s Furniture transformed its customer experience by centralizing conversations and integrating Kustomer with its POS system\. The change helped reduce duplicate requests from 42% to 8%, cut cost per contact by 40%, and boosted agent efficiency\. Senior Director Marjorie Carlos led this cultural and operational shift, creating a faster, more connected, and more personal support experience for customers\. - [Nathan James](https://www.kustomer.com/customers/nathan-james/): Nathan James, a 100% online furniture brand, transformed its customer experience with Kustomer\. By unifying channels like Shopify, Reviews\.io, and Klaviyo into a single source of truth, the team eliminated inefficiencies and empowered agents to focus on customers\. This human\-first, tech\-enabled approach reduced friction, boosted CSAT, and turned customer support into a key differentiator driving word\-of\-mouth growth\. - [Everlane](https://www.kustomer.com/customers/everlane/): Learn how Everlane increased automation of customer requests by 4X using Kustomer AI\. - [Bulletproof](https://www.kustomer.com/customers/bulletproof/): Find out how Kustomer and its integration with Amazon Connect helps Bulletproof achieve a $3 to $4 reduction of cost per contact\. ## Resources - [BFCM debrief: record shoppers \+ Buy Now, Pay Later use](https://www.kustomer.com/resources/newsletter/bfcm2025/): Covering records from BFCM 2025 \- number of shoppers, BNPL usage, and Shopify sales, along with unclear discounts hindering CX\. - [Kustomer Introduces AI Assistants to Effortlessly Build and Evolve Complex CX Logic ](https://www.kustomer.com/resources/pr/kustomer-introduces-ai-assistants/): New AI automation and observability assistants give CX teams instant clarity into their workflows and AI behavior– turning complex logic into actionable, explainable insights\. - [20 Best Intercom Alternatives \& Competitors for 2026](https://www.kustomer.com/resources/blog/intercom-alternatives-competitors/): Learn why customers are switching away from Intercom\. See the most popular alternatives to Intercom with features, pricing, pros and cons\. - [Fix What’s Slowing You Down](https://www.kustomer.com/resources/blog/ai-assistants-automation-observability/): Explore how AI\-powered assistants for automation analysis and observability answer the ultimate question of 'What’s actually running our customer experience?' - [AI Readiness Checklist](https://www.kustomer.com/resources/whitepaper/ai-readiness-checklist/): Most CX teams are still early in their AI journey\. Our AI Readiness Checklist guides you through aligning stakeholders, organizing customer data, and building a strategic rollout plan for successful AI adoption\. ## Product Updates - [November 2024](https://www.kustomer.com/product-updates/november-2024/) - [December 2023](https://www.kustomer.com/product-updates/december-2023/) - [March 2024](https://www.kustomer.com/product-updates/march-2024/) - [July 2024](https://www.kustomer.com/product-updates/july-2024/) - [September 2024](https://www.kustomer.com/product-updates/september-2024/) ## Integrations - [Narvar](https://www.kustomer.com/integrations/narvar/): The Narvar and Kustomer integration transforms post\-purchase support by bringing order and return visibility directly into the Kustomer workspace\. Agents can instantly identify customer orders, track shipments, and manage returns without switching tabs—reducing handle time, deflecting claims, and ensuring faster, more confident resolutions\. - [Scorebuddy](https://www.kustomer.com/integrations/scorebuddy/): The Scorebuddy and Kustomer integration empowers support teams to connect AI\-driven quality assurance with their customer workflows\. Automatically sync interactions, evaluate every conversation, and uncover actionable insights\. With powerful reporting and coaching tools, you can improve agent performance and elevate every customer experience\. - [MaestroQA](https://www.kustomer.com/integrations/maestroqa/) - [Corso](https://www.kustomer.com/integrations/corso/) - [Loris](https://www.kustomer.com/integrations/loris/) ## Events - [Kustomer Quarterly: Winter 2025](https://www.kustomer.com/event/webinar/winter-25-release/): Join us for a webinar showcasing our Q4 innovation\. - [Aplazo’s Playbook for AI\-Powered Customer Support](https://www.kustomer.com/event/webinar/aplazo-playbook-ai-support/): How Aplazo improved operational efficiency and CSAT with Kustomer AI - [Down to the Wire](https://www.kustomer.com/event/webinar/down-to-the-wire/): It’s crunch time for retailers\. Join Kustomer experts to explore how AI and automation can simplify Black Friday and Cyber Monday support — and set your CX team up for success\. - [The AI Revolution in CX](https://www.kustomer.com/event/webinar/ai-revolution-in-cx/): Discover how the next generation of customer experience is being built — by combining human empathy with AI precision\. - [Customer Stickiness with Kaylyn Hernandez](https://www.kustomer.com/event/webinar/customer-stickiness/): Customer retention is vital for membership\-based businesses\. In this on\-demand webinar, Ludus’ Head of Customer Success Kaylyn Hernandez shares practical insights into keeping customers engaged, spotting churn risks early, and increasing adoption across your platform\. ## Industry - [Technology](https://www.kustomer.com/customer-story-industry/technology/) - [Retail](https://www.kustomer.com/customer-story-industry/retail/) - [eCommerce](https://www.kustomer.com/customer-story-industry/ecommerce/) - [Consumer Services](https://www.kustomer.com/customer-story-industry/consumer-services/) - [Insurance](https://www.kustomer.com/customer-story-industry/insurance/) ## Switched Form - [Zendesk](https://www.kustomer.com/customer-story-switched-form/zendesk/) - [Front](https://www.kustomer.com/customer-story-switched-form/front/) - [Intercom](https://www.kustomer.com/customer-story-switched-form/intercom/) - [Homegrown](https://www.kustomer.com/customer-story-switched-form/homegrown/) - [Desk\.com](https://www.kustomer.com/customer-story-switched-form/desk/) ## Outcome - [Return Customer Rate](https://www.kustomer.com/customer-story-outcome/return-customer-rate/) - [Customer Satisfaction](https://www.kustomer.com/customer-story-outcome/customer-satisfaction/) - [Response Time](https://www.kustomer.com/customer-story-outcome/response-time/) - [Average Handle Times](https://www.kustomer.com/customer-story-outcome/average-handle-times/) - [Agent Productivity](https://www.kustomer.com/customer-story-outcome/agent-productivity/) ## Resource Type - [Guide](https://www.kustomer.com/resource-type/guide/) - [Whitepaper](https://www.kustomer.com/resource-type/whitepaper/) - [Blog](https://www.kustomer.com/resource-type/blog/) - [Newsletter](https://www.kustomer.com/resource-type/newsletter/) - [Research](https://www.kustomer.com/resource-type/research/) ## Resource Topic - [Personalization](https://www.kustomer.com/resource-topic/personalization/) - [Efficiency](https://www.kustomer.com/resource-topic/efficiency/) - [Customer Experience](https://www.kustomer.com/resource-topic/customer-experience/) - [AI](https://www.kustomer.com/resource-topic/ai/) - [Automation](https://www.kustomer.com/resource-topic/automation/) ## Updates Year - [2023](https://www.kustomer.com/product-updates-year/2023/) - [2024](https://www.kustomer.com/product-updates-year/2024/) ## Updates Month - [January](https://www.kustomer.com/product-updates-month/january/) - [February](https://www.kustomer.com/product-updates-month/february/) - [March](https://www.kustomer.com/product-updates-month/march/) - [April](https://www.kustomer.com/product-updates-month/april/) - [May](https://www.kustomer.com/product-updates-month/may/) ## Types - [Integration](https://www.kustomer.com/integrations-types/integration/) - [App](https://www.kustomer.com/integrations-types/app/) ## Categories - [Reviews \+ Surveys](https://www.kustomer.com/integrations-categories/reviews-surveys/) - [Productivity](https://www.kustomer.com/integrations-categories/productivity/) - [eCommerce](https://www.kustomer.com/integrations-categories/ecommerce/) - [Data \+ Analytics](https://www.kustomer.com/integrations-categories/data-analytics/) - [Chatbots \+ AI](https://www.kustomer.com/integrations-categories/chatbots-ai/) ## Collections - [Other](https://www.kustomer.com/integrations-collections/other/) - [Built by Kustomer](https://www.kustomer.com/integrations-collections/built-by-kustomer/) - [New](https://www.kustomer.com/integrations-collections/new/) - [Featured](https://www.kustomer.com/integrations-collections/featured/) ## Category - [On\-Demand](https://www.kustomer.com/resource-topic/on-demand/) - [Live](https://www.kustomer.com/resource-topic/live/) ~~~ ## llms-full Not found.