# HeroThemes - The Best WordPress Customer Support Plugins > Markdown mirror of DialtoneApp's public top-site detail page for `herothemes.com`. URL: https://dialtoneapp.com/top-sites/herothemes.com/index.md Canonical HTML: https://dialtoneapp.com/top-sites/herothemes.com ## Summary - Domain: `herothemes.com` - Website: https://herothemes.com - Description: ai readable | score 20 | purchase read only - Label: ai_readable - Payment surface: Not available - Purchase boundary: read_only - Control boundary: unknown - Rank: 582368 ## robots ~~~text User-agent: * Disallow: /wp-admin/ Allow: /wp-admin/admin-ajax.php Disallow: /wp-content/uploads/wpforms/ Disallow: /wp-content/uploads/wp-import-export-lite/ Disallow: /?s= Disallow: /page/*/?s= Disallow: /search/ Sitemap: https://herothemes.com/sitemap.xml Sitemap: https://herothemes.com/sitemap.rss ~~~ ## llms ~~~text Generated by All in One SEO Pro v4.9.6.2, this is an llms.txt file, used by LLMs to index the site. # HeroThemes Happier Customers, Fewer Support Tickets. ## Sitemaps - [XML Sitemap](https://herothemes.com/sitemap.xml): Contains all public & indexable URLs for this website. ## Posts - [Blog](https://herothemes.com/blog/) - Read our latest knowledge base blog articles now. Practical guides for better customer support. - [How To Create a WordPress Knowledge Base — Step-By-Step Guide](https://herothemes.com/blog/how-to-create-a-knowledge-base-on-wordpress/) - Learn the best way to create a WordPress knowledge base with a step-by-step guide. Learn from our experience and get the most out of you knowledge base. Today! - [7 Best Self-Service Solutions (Cut Support Tickets in Half)](https://herothemes.com/blog/self-service-solutions/) - Find the right self-service solution for customer support. Learn how software and strategies help users solve issues fast and independently. - [12 Best FREE Software Documentation Tools for Developers](https://herothemes.com/blog/software-documentation-tools/) - Compare the best free software documentation tools for developers in 2026. Includes AI-powered options, API doc generators, and team collaboration platforms. - [Instruction Manual: Examples & How to Guide](https://herothemes.com/blog/instruction-manual/) - Stapled booklets are a thing of the past. Now modern instruction manuals ship with QR codes, live video, and brand voice. See real examples and learn how to create your own. - [11 Retention Email Templates That Work (Expert Guide)](https://herothemes.com/blog/retention-email-templates/) - Steal these 11 ready-to-use retention email templates that actually work. The templates are based on real examples and include practical writing tips and strategies to keep customers coming back. - [13 Best Training Documentation Software in 2026 (Free and Premium Options)](https://herothemes.com/blog/training-documentation-software/) - Need training documentation software that works? See 13 free and premium picks for 2026, ranked on ease of use, sharing options, and team fit. - [Complete Guide to WordPress Intranet (Plugins & Step-By-Step Guide)](https://herothemes.com/blog/wordpress-intranet/) - Learn how to create a WordPress intranet website for your business or organization. Plus best intranet plugins and theme recommendations to get the functionality that you need. - [Technical Documentation: A Complete Beginner's Guide with Examples](https://herothemes.com/blog/create-technical-documentation/) - Looking to create technical documentation? This guide covers all about technical documentation. Including best examples, types, and how to create them. - [12 Proven Payment Reminder Email Templates (Plus Writing Tips)](https://herothemes.com/blog/payment-reminder-email-templates/) - Apply 12 payment reminder email templates with smart writing tips to reduce late payments, improve invoice follow-ups, and maintain a steady, predictable cash flow. - [10 Best WordPress Forum Plugins in 2026 (Free and Premium Options)](https://herothemes.com/blog/best-wordpress-forum-plugin/) - The 10 best WordPress forum plugins for 2026, reviewed. Free and premium options for hobby blogs, enterprise communities, and everything between. - [11 Best Knowledge Base Software to Try in 2026](https://herothemes.com/blog/best-knowledge-base-software/) - Elevate your customer support and internal knowledge sharing with our curated list of the best knowledge base software. See which solution is for you! - [17 Best Goodbye Email Templates for Colleagues (With Examples and Tips)](https://herothemes.com/blog/goodbye-email-templates/) - Leaving your job soon? Use these 18 goodbye email templates to write a farewell message colleagues will actually remember. Examples for every situation. - [12 Best Free WordPress Chat Plugins (2026 Edition)](https://herothemes.com/blog/free-wordpress-chat-plugins/) - Need a free chat plugin for WordPress? We tested 12 solid options for live support, sales conversations, and visitor engagement. See the full list. - [Software User Manual: The Ultimate Guide With Examples and Template](https://herothemes.com/blog/software-user-manual-guide-examples/) - Learn how to write a software user manual for your product. Full guide, including examples and a software user Manual template. - [13 Best Contact Us Page Examples to Learn From in 2026](https://herothemes.com/blog/contact-us-page-examples/) - See 13 real contact page examples from SaaS brands, e-commerce stores, and agencies. Know what works, what falls short, and what to copy for your own site. - [8 WordPress Knowledge Base Examples (Created With KnowAll Theme)](https://herothemes.com/blog/knowall-theme-examples/) - Need some inspiration for your WordPress knowledge base? Here are 8 examples of knowledge bases created with the WordPress KnowAll theme. - [8 Best E-Commerce Chatbot Examples to Learn From (Expert Guide)](https://herothemes.com/blog/e-commerce-chatbot-examples/) - Real-world E-commerce chatbot examples from 2026, with honest evaluations, community sentiment, pricing data, and practical takeaways for each tool. - [AI in Customer Service: Examples, How to Implement (2026)](https://herothemes.com/blog/ai-in-customer-service/) - Uncover the impact of AI on customer service. Find out how to leverage this technology to enhance support efficiency while maintaining a personal touch. - [How To Add an Accordion in WordPress (Step-By-Step Guide)](https://herothemes.com/blog/how-to-add-an-accordion-in-wordpress/) - In this tutorial, we show you how to add an accordion to your WordPress website with just a few clicks and without having to write code. - [10 Best Internal Knowledge Base Software in 2026 (Free and Paid)](https://herothemes.com/blog/internal-knowledge-base-software/) - Find top internal knowledge base software in 2026. Review free and paid platforms, boost team knowledge sharing and reduce time spent searching each day. - [Policy and Procedure Manual: Examples, Templates, and Writing Tips](https://herothemes.com/blog/how-to-create-a-policy-and-procedure-manual/) - Create a complete policy and procedure manual using proven templates and examples, guide employees effectively, and safeguard your business with compliant policies. - [8 Killer Knowledge Base Articles: Examples, Writing Tips](https://herothemes.com/blog/knowledge-base-articles/) - Unlock the secrets knowledge base articles that drive results. To create knowledge base that is easy to understand and solve customer problems efficiently. - [9 Best eCommerce Chatbots (Free and Paid Options)](https://herothemes.com/blog/ecommerce-chatbots/) - Discover the best eCommerce chatbots for sales, support, and shopping help. Explore free and paid AI chatbot tools that boost conversions. - [What Is a Knowledge Base? Its Types, Benefits and Best Practices](https://herothemes.com/blog/what-is-a-knowledge-base/) - A knowledge base is the best way to organize and make the most of information scattered in multiple places. Learn everything you need to know about knowledge base in this guide. - [9 Best Free eCommerce WordPress Themes of 2026](https://herothemes.com/blog/best-ecommerce-wordpress-themes/) - Looking for the best eCommerce WordPress themes? In this curated list, we picked 9 of the best. All of themes load fast and are conversion optimized. - [FAQ Design for Website: 10 Examples With Actionable Tips](https://herothemes.com/blog/faq-design-website/) - Looking for tips and examples of FAQ website design? This guide explains how to get your FAQ design right and take inspiration from the best examples. - [10 Best Free Knowledge Base Software for 2026 (With Open-Source Options)](https://herothemes.com/blog/free-knowledge-base-software/) - Compare the 10 best free and open source knowledge base software in 2026. Includes self-hosted options like BookStack and MediaWiki, plus free tiers. - [Top 5 Call Center Knowledge Base of 2026](https://herothemes.com/blog/call-center-knowledge-base/) - Build a better support experience with top call center knowledge base software. Learn best practices to train agents and streamline issue resolution. - [15 Best Customer Service Outsourcing Companies From USA (2026 Review)](https://herothemes.com/blog/customer-service-outsourcing-companies-in-the-usa/) - Find the best 2026 customer service outsourcing companies in the USA. Learn how outsourcing support can boost efficiency, improve satisfaction, and ease startup growth. - [11 Best Internal Chatbots for Employee Support and Productivity (2026)](https://herothemes.com/blog/internal-chatbots/) - Find top internal chatbots for smarter workplaces. Explore options that automate tasks, enhance support, and free HR or IT teams. - [9 Best HR Chatbots for 2026: For HR Support and Recruiting](https://herothemes.com/blog/hr-chatbots/) - Get fast answers to HR queries and improve hiring efficiency. This guide reveals 9 of the best HR chatbots for modern teams in 2026. - [6 FREE WordPress Survey Plugins of 2026 (Hands-on Review)](https://herothemes.com/blog/best-wordpress-survey-plugin/) - Looking for the best free WordPress survey plugins for 2026? We went hands-on with 6 Popular plugins to show you how each one works. - [25 Best Help Desk Software for Small Businesses (2026)](https://herothemes.com/blog/best-help-desk-software/) - Struggling to find the right help desk software in 2026? Explore helpdesk options that are affordable, AI-driven, and easy to use for your business. - [How To Create a Ticketing System: Step-By-Step Guide](https://herothemes.com/blog/how-to-create-a-ticketing-system/) - Learn how to create an effective ticketing system to redefine how you provide a customer service. Everything you need is right here, start today! - [Customer Service in Dropshipping: Best Practices, Tips, and Tools](https://herothemes.com/blog/customer-service-in-dropshipping/) - Master the art of customer service in dropshipping with our comprehensive guide. Learn to address inquiries, resolve issues, and keep your buyers satisfied effortlessly - [Missive Review: A Worthy Shared Inbox for Small Businesses](https://herothemes.com/blog/missive-review/) - Missive is more than shared email. Explore how it helps small teams manage email, tasks, and messages. All in one place. Honest Missive review. - [9 Best WooCommerce Support Ticket System (WooCommerce Helpdesk)](https://herothemes.com/blog/woocommerce-support-ticket-system/) - Discover the top 9 WooCommerce support ticket solutions to ensure no customer query is overlooked. Find the perfect fit for your business needs today! - [15 Actionable Customer Service Statistics and Facts for 2026](https://herothemes.com/blog/customer-service-statistics/) - Looking for customer service statistics that can actually help you improve your support? We tried to find some actionable stats to direct your efforts. - [eCommerce Customer Service in 2026 (Best Practices)](https://herothemes.com/blog/ecommerce-customer-service/) - Here are ten effective eCommerce customer service best practices to help you increase your customer lifetime value and profits! - [5 Tips to Putting Together the Perfect Product FAQ](https://herothemes.com/blog/how-to-put-together-the-perfect-product-faq/) - Whether you’re dealing with virtual or physical goods, a Frequently Asked Questions section is a multi-purpose workhorse that can complement your wider support efforts and can even act as a key piece of marketing collateral for potential customers. Putting together the perfect FAQ for your products requires a little upfront investment in terms of time - [What Is FAQ? With Examples & Everything You Need To Know](https://herothemes.com/blog/what-is-a-frequently-asked-questions-page/) - What does FAQ stand for? Learn what FAQs are, why they matter, and see real examples. Includes tips for creating an effective FAQ page for your site. - [How to write FAQs with 9 powerful tips and examples](https://herothemes.com/blog/write-frequently-asked-questions/) - 9 simple hacks on how to write frequently asked questions. Follow the listed writing tactics and make your FAQs conversational and engaging. - [12 Best Free WordPress Email Plugins of 2026](https://herothemes.com/blog/best-wordpress-email-plugins/) - Discover the best WordPress email plugins to ensure your transactional and marketing emails reach your users and improves your day-to-day email management. - [Customer Feedback Surveys: Tools, Best Practices, Templates + More](https://herothemes.com/blog/customer-feedback-surveys/) - Learn how to send quality customer feedback surveys with a look at the tools, best practices, and templates you’ll need to get started. - [10 Best Customer Service Software for Small Business (2026)](https://herothemes.com/blog/best-customer-service-software/) - Searching for the best customer service software for small business? We dig into top options to help you deliver delightful support to your customers. - [What Is Customer Service Desk? What It Does, Roles & How to Set Up](https://herothemes.com/blog/customer-service-desk/) - Do you know what a Customer Service Desk is? Learn everything from its importance to setting up a fully functional customer service desk. Get started today! - [8 Best Amazon Affiliate WordPress Plugins (Free & Paid)](https://herothemes.com/blog/best-amazon-affiliate-wordpress-plugins/) - Want to improve your Amazon affiliate site? In this post, we take a closer look at the best WordPress plugins for the Amazon associates program. - [9 Best WordPress Resume Themes of 2026 — Plus Templates](https://herothemes.com/blog/best-wordpress-resume-themes/) - Looking for the best WordPress resume themes? We curated 5 great options and compared them in-depth, with frontend and backend screenshots. - [11 Best WordPress Documentation Themes (Expert Picks for 2026)](https://herothemes.com/blog/best-wordpress-documentation-themes/) - Create an easy-to-explore online documentation for your business with these handpicked best WordPress documentation themes. - [8 Best WordPress Form Builder Plugins of 2026 (Mostly Free)](https://herothemes.com/blog/best-wordpress-form-builder-plugins/) - In this guide we compared the best form builder plugins of WordPress to help you choose the right option for your website. - [Customer Service Philosophy: How To Create With Examples](https://herothemes.com/blog/customer-service-philosophy/) - Does your company have a coherent customer service philosophy? Here are some tips for how to develop one as well as a sample customer service philosophy. - [Knowledge Base Audit Process and Best Practices To Follow](https://herothemes.com/blog/audit-knowledge-base/) - Keep your knowledge base up to date with our audit process guide. Learn best practices to ensure your help articles evolve with your product updates. - [Customer Service Automation: What It Is, Examples & How To](https://herothemes.com/blog/customer-service-automation/) - Learn what customer service automation is, its pros and cons, examples and how to get started with automating customer support for your business. - [5 Powerful Lessons From Amazon’s Returns Policy](https://herothemes.com/blog/what-you-can-learn-amazons-return-policy/) - Let’s take a detailed look into Amazon’s return policy and the 5 Key takeaways you can immediately apply to your business to make it more customer-friendly. - [The Ultimate Knowledge Base Article Template With Examples](https://herothemes.com/blog/knowledge-base-article-template/) - Follow this knowledge base article template to create a support-request-reducing, customer-happiness-boosting knowledge base! - [The 5 Best Free WordPress Migration Plugins Compared (2026)](https://herothemes.com/blog/best-wordpress-migration-plugin/) - Looking for the best WordPress migration plugin? We went hands-on with 5 Popular options - most are free. Find the plugin that best fits your needs. - [6 Best WordPress Podcast Themes With Templates](https://herothemes.com/blog/wordpress-podcast-themes/) - Get the best WordPress podcast themes with powerful features like audio players, templates, and episode archives. See how they compare to choose the perfect theme for your site. - [The 5 Best Free WordPress CRM Plugins for 2026](https://herothemes.com/blog/best-wordpress-crm-plugins/) - Looking for the perfect WordPress CRM plugin to manage leads and customers? We’ll help you pick the best plugin for your business. - [What Is a Help Desk? Benefits, Key Features, Roles, How to Setup](https://herothemes.com/blog/help-desk-guide/) - What is a help desk? And how to build your help desk support? Discover answers to all your queries in this comprehensive guide. - [14 Best IT Ticketing System Software of 2026 (Mostly Free)](https://herothemes.com/blog/it-ticketing-systems/) - Explore the best IT ticketing system software to streamline tech support. This comprehensive list Will help you invest in the right IT ticketing software. - [6 Ways To Use Slack for Customer Support](https://herothemes.com/blog/slack-for-customer-support/) - Slack has been making waves as a collaboration tool worldwide, but can it be used for customer support? That's the question we're tackling here! - [5 Best WordPress Table Plugins Compared (2026)](https://herothemes.com/blog/best-wordpress-table-plugins/) - Finding a good WordPress table plugin? We compared the 5 top WordPress table plugins to help you choose the best one! - [5 Best WordPress Wiki Themes (2026 Curated List)](https://herothemes.com/blog/best-wordpress-wiki-themes/) - Searching for the best WordPress wiki themes? We curated five of the top options to create a WordPress wiki website in 2026 and beyond. - [Top 4 WordPress RSS Feed Plugins Compared](https://herothemes.com/blog/best-wordpress-rss-feed-plugin/) - Looking for the best WordPress RSS feed plugin? Read this post for a hands-on look at Popular options, plus a tour of the Interface (With screenshots). - [6 Best WordPress LMS Plugins of 2026 (for Creating & Selling Online Courses)](https://herothemes.com/blog/best-wordpress-lms-plugins/) - In this guide, we explain why WordPress is the best platform to host and create online courses. With a closer look at the best WordPress LMS plugins. - [WordPress Rest API: All You Need To Know About](https://herothemes.com/blog/wordpress-rest-api/) - Understand the WordPress rest API and its core functionality. Learn how it simplifies app communication and enables personalized experiences in this guide. - [How To Create a Content Hub Using WordPress](https://herothemes.com/blog/how-to-make-a-content-hub-using-wordpress/) - Our ultimate guide to creating a content hub Will teach you everything you need to know about creating your own content hub on WordPress. - [Passive Aggressive Customers: 4 Types of Nightmare Customers You Should Know](https://herothemes.com/blog/dealing-with-bad-customers/) - Learn how to handle 4 types of nightmare customers, including passive-aggressive ones, with professional tips to keep your cool in customer service. - [Net Promoter Score: What It Is, Best Tools and Tips](https://herothemes.com/blog/net-promoter-score/) - Want to learn about net promoter score? Here’s what is NPS, how to use it to measure your customers’ loyalty the right way. Tools, tips, and more! - [Knowledge Sharing: What It Is & Why It’s Important for Businesses?](https://herothemes.com/blog/knowledge-sharing/) - In this article, we explore some of the benefits of knowledge sharing. Learn about its importance and how it can help grow your business. - [Knowledge Base Management: Best Practices & Strategies](https://herothemes.com/blog/knowledge-base-management/) - Find expert tips, best practices, strategies, and essential tools. This guide helps you organize and manage knowledge bases of any size with ease. - [How To Embed PDFs in WordPress: Step by Step Guide](https://herothemes.com/blog/how-to-embed-pdfs-in-wordpress/) - Trying to figure out how to embed PDFs in WordPress? It’s easy and takes only a few clicks. We’ll show you how it works in this step-by-step guide. - [5 Best Customer Service Books To Learn From (Must Read)](https://herothemes.com/blog/best-customer-service-books/) - Hitting the books is one of the best ways of upping your customer support game. Here we introduce five classic customer service books to learn from. - [What Is Process Documentation? Explained With Examples](https://herothemes.com/blog/process-documentation/) - Process documentation helps businesses apply processes consistently to achieve organizational goals. Here’s how write good product documents. - [How To Write Standard Operating Procedures (SOPs) — Step-By-Step Guide](https://herothemes.com/blog/standard-operating-procedures/) - Standard operating procedures (SOPs) Help standardize work, ensure consistency, and prevent avoidable errors. Here’s a step-by-step guide to writing them. - [How To Create a WordPress Document Library, Step-By-Step Guide](https://herothemes.com/blog/wordpress-document-library/) - Simplify document management with a WordPress document library. Centralize files, reduce search time, and increase efficiency with this step-by-step guide. - [How to Easily Add a Click-To-Call Button to Your WordPress Website](https://herothemes.com/blog/wordpress-click-to-call/) - Want to add click to call functionality to your WordPress website? Here’s how to do it with three free plugins or some simple HTML. - [[Case Study] How When I Work supports a growing customer base with limited resources](https://herothemes.com/blog/case-study-when-i-work/) - In this first case study, we find out more about When I Work’s experience with the KnowAll knowledge base theme. We spoke with Senior Technical Writer David Braasch (who manages the company’s Help Center) about the company as a whole, their support requirements, and the various ways KnowAll fulfills those needs. Ultimately, there are a number of - [The Ultimate Customer Feedback Email Template + Samples](https://herothemes.com/blog/customer-feedback-email-template-samples/) - Looking for a customer feedback email template to help you get started? I’ll go through everything you need to include + include real world samples. - [12 Best WordPress Calendar Plugins for 2026 (Mostly Free)](https://herothemes.com/blog/best-wordpress-calendar-plugins/) - Need a calendar plugin for WordPress? Check out our review of the best plugins of 2025, with free and premium options for events and bookings. - [10+ Best Free WordPress eCommerce Plugins for 2026](https://herothemes.com/blog/best-wordpress-ecommerce-plugins/) - Discover the best WordPress eCommerce plugins of 2026, including WooCommerce and alternatives. Find the perfect plugin for your online store needs. - [Fast Customer Service: Why It Matters + 5 Strategies To Boost It](https://herothemes.com/blog/fast-customer-service/) - Speedy support is crucial to customer satisfaction. This guide explains why, along with actionable strategies to deliver fast customer service. - [How To Add a WordPress Favicon in 2026 (3 Easy Ways)](https://herothemes.com/blog/add-wordpress-favicon/) - Adding a favicon can be challenging, especially with FSE themes. We have covered 3 easy methods that you can use to add a favicon to your WordPress site in 2025. - [How To Set up WordPress Multisite Domain Mapping — 2026 Guide](https://herothemes.com/blog/wordpress-multisite-domain-mapping-guide/) - Struggling with WordPress multisite domain mapping? Follow this simple, step-by-step guide to get set up and use external domains for network sites. - [Knowledge Base SEO: A Beginner’s Guide With Examples](https://herothemes.com/blog/seo-optimize-knowledge-base/) - SEO optimize your knowledge base and improve visibility and customer experience. We covered the necessary tips and examples to help you get started with this guide. - [How To Measure the Effectiveness of Self-Help Content](https://herothemes.com/blog/measuring-self-help-content/) - Maximize the potential of your self-help channels. This guide shows you how to measure the effectiveness of your content and optimize it to reduce customer support costs. - [What is tribal knowledge? and How To Start Capturing It](https://herothemes.com/blog/tribal-knowledge/) - Tribal knowledge leaves your company when the “tribe” leaves. Here’s how to capture this invaluable wisdom in three easy steps. - [Knowledge Base Information Architecture: What It Is & Actionable Tips](https://herothemes.com/blog/information-architecture-knowledge-base/) - Learn three actionable ways that you can apply information architecture principles to your knowledge base to make it more accessible and helpful to your customers. - [How To Ask for Feedback From Customers](https://herothemes.com/blog/ask-customers-for-feedback/) - Trying to figure out the best way to ask customers for feedback? I’ll give you some simple tips and tools to start gathering customer feedback the right way - [12 Best Knowledge Management Tools / Software (Free & Paid Options)](https://herothemes.com/blog/knowledge-management-software/) - The larger your company gets, the more knowledge needs to be organized. We tested and listed the best knowledge management tools and software to empower both employees and customers. - [Knowledge Base Analytics: A Practical Guide](https://herothemes.com/blog/knowledge-base-analytics/) - Learn how to use knowledge base analytics to track user behavior, optimize content, and reduce support tickets by understanding Key data insights. - [What is Knowledge Transfer? And How to Implement It](https://herothemes.com/blog/knowledge-transfer/) - Knowledge transfer can help you win back hours of your employees’ time that gets spent on looking for information. Implement an effective strategy with our 10-step guide. - [What Is Software Documentation? Plus Types and Best Practices](https://herothemes.com/blog/what-is-software-documentation/) - Learn what software documentation is, along with the different types of software documentation and best practices you should follow. - [What is IT Help Desk? Types, Benefits, How Does It Work](https://herothemes.com/blog/it-help-desk-support/) - Want to provide reliable IT help desk support in your business? Learn how to provide fast and efficient technical assistance to resolve it issues. - [Product Documentation: The Ultimate Guide](https://herothemes.com/blog/product-documentation-guide/) - Discover the ultimate guide to product documentation. With strategies, top examples and tips on how to create better documentation to boost your business. - [10 Customer Service Metrics to Track in 2026 (+ How To Use Them)](https://herothemes.com/blog/customer-service-metrics/) - These 10 customer service metrics Will help you ferret out meaningful insights that you can use to improve your business’ customer service. - [7 Best BuddyPress Themes for WordPress (2026)](https://herothemes.com/blog/best-buddypress-wordpress-themes/) - In this collection, we feature some of the best BuddyPress WordPress themes you can use to build a powerful community website. - [9 Best Technical Documentation Software of 2026 (Includes Free Options)](https://herothemes.com/blog/best-technical-documentation-software/) - Choosing the right technical documentation software, solution, or tool can be challenging. We present our best recommendations for creating technical documentation. - [How to Password Protect WordPress Site (2 Methods & Plugins)](https://herothemes.com/blog/password-protect-wordpress-site/) - Want to create your own private space on the internet? Then follow this guide to learn how to password protect your entire WordPress website with a free plugins. - [13 Best Technical Writing Tools and Software (Mostly Free)](https://herothemes.com/blog/best-technical-writing-tools/) - Searching for the best technical writing tools and software? We share 13 great options, including a bunch of free tools for better writing. - [11 Best Customer Support Tools for Small Businesses (2026)](https://herothemes.com/blog/best-customer-support-tools/) - Searching for the best customer support tools? We showcase the top options for live chat, help desks, knowledge bases, and more. - [7 Best FAQ Templates: For Pages and Sections](https://herothemes.com/blog/faq-templates/) - FAQs are essential for helping customers help themselves. This guide takes a look at the best FAQ templates to easily create FAQ pages, sections to answer your customers’ questions. - [9 Best WordPress Ticket Systems (2026 Edition)](https://herothemes.com/blog/wordpress-ticket-systems/) - Compare the 9 best WordPress ticket systems in 2026, including free plugins, and cut your support costs without paying for expensive SaaS subscriptions. - [10 Best Pitch Email Examples (Templates and Writing Tips)](https://herothemes.com/blog/pitch-email-examples/) - Struggling with pitch emails? Grab 10 proven templates for sales, PR, guest posts, and freelance pitches. Includes writing tips for better replies. - [The Ultimate New Employee Onboarding Checklist](https://herothemes.com/blog/employee-onboarding-checklist/) - A practical employee onboarding checklist that supports HR teams, improves retention, and drives productivity while shaping a smooth start for new employees. - [9 Best Meeting Recap Email Templates (With Examples and Writing Tips)](https://herothemes.com/blog/meeting-recap-email-templates/) - Send clearer follow-up emails after meetings, confirm action items, and keep teams aligned with these 9 best meeting recap email templates. - [10 Best Free Document Management Software (With Open-Source Options)](https://herothemes.com/blog/free-document-management-software/) - Review the 10 best free document management software options, including open-source DMS tools, to find the solution that best meets your needs. - [9 Best eCommerce Customer Service Outsourcing Companies in 2026](https://herothemes.com/blog/ecommerce-customer-service-outsourcing/) - 9 best eCommerce customer service outsourcing companies in 2026, compared for service quality, flexible staffing, and cost control. - [Top 12 Customer Service Outsourcing Companies in the UK (2026 Guide)](https://herothemes.com/blog/customer-service-outsourcing-companies-uk/) - Find the top leading customer service outsourcing companies in the UK for 2026. Review trusted providers, strengthen your support channels, and achieve better results. - [12 Best WordPress FAQ Plugins in 2026 (Mostly Free Options)](https://herothemes.com/blog/wordpress-faq-plugins/) - Need a solid FAQ plugin for WordPress? We reviewed 12 best options for 2026, covering free picks for business sites, online stores, and blogs alike. - [10 Professional Correction Email Examples and Templates (Plus Writing Tips)](https://herothemes.com/blog/correction-email-examples-and-templates/) - Learn how to fix email mistakes with 10 professional correction email examples, practical templates, and clear writing tips that will help you build trust. - [10 Best FREE WordPress Knowledge Base Plugins (2026 Review)](https://herothemes.com/blog/wordpress-knowledge-base-plugins/) - Explore the 10 best WordPress knowledge base plugins for 2026, mostly free. Compare features, setup ease, use cases, pricing, and more. - [9 Best AI Chatbots for Shopify in 2026 (Free and Paid Options)](https://herothemes.com/blog/ai-chatbots-for-shopify/) - Compare free and paid AI chatbots for Shopify stores in 2026. To cut support work, capture leads, automate FAQs, and help customers finish purchases. - [9 Best API Documentation Examples to Learn From (2026 Edition)](https://herothemes.com/blog/api-documentation-examples/) - Explore 9 real API documentation examples. See how effective API documentation works in practice and learn to design clearer guides that reduce support time. - [10 Apology Email Templates, and Writing Tips](https://herothemes.com/blog/apology-email-templates/) - Get the best apology email templates and learn from real-life examples and writing tips. Use them to repair customer trust, respond quickly, and maintain a professional tone in every reply. - [Customer Service Outsourcing: A Complete Beginner's Guide](https://herothemes.com/blog/customer-service-outsourcing/) - Outsource customer service effectively to ease startup workload, manage rapid growth, and keep support quality high for every customer interaction. - [10 Best Quotation Email Templates, Examples & How to Write Them](https://herothemes.com/blog/quotation-email-templates/) - Find 10 quotation email templates, plus examples and writing tips. Learn how to write a clear, confident quote email that's ready to send quickly. - [7 IT Help Desk Ticket Examples and How to Handle Them Effectively](https://herothemes.com/blog/help-desk-ticket-examples/) - Need help desk ticket examples? Explore common ticket types and practical ways to handle each request, reduce duplicates, and speed up support. - [The 8 Best Knowledge Base Chatbots in 2026 (With Free Options)](https://herothemes.com/blog/knowledge-base-chatbots/) - Looking for a knowledge base chatbot in 2026? See our 8 top picks, including free options, to reduce repetitive questions and lighten the support load. - [10 Best User Manual Software for 2026 (Free & Paid Options)](https://herothemes.com/blog/user-manual-software/) - Find the right user manual software with our top 10 picks for 2026. Choose from the best free and paid options for creating, organizing, and publishing user guides. - [How To Create an Online Business Directory Using WordPress](https://herothemes.com/blog/how-to-create-an-online-business-directory-using-wordpress/) - Build a powerful online directory with WordPress. Learn the best practices and tools you need to create a successful, easy-to-manage directory site. - [The 9 Best Free WordPress Helpdesk Plugins (2026 Review)](https://herothemes.com/blog/free-wordpress-helpdesk-plugins/) - Find the best free WordPress helpdesk plugins for 2026. Compare our top 10 picks and learn how to manage support tickets in WordPress while keeping costs low. - [What is B2B customer service? Plus, Types & Best Practices](https://herothemes.com/blog/b2b-customer-service/) - Learn how to master B2B customer service, build stronger business relationships, and avoid costly service gaps with examples and best practices. - [Top 10 Companies Using AI for Customer Service (Success Stories)](https://herothemes.com/blog/companies-using-ai-for-customer-service/) - Learn how leading companies use AI for customer service success, balancing technology with human support to create stronger experiences. - [The 8 Best Customer Engagement Software in 2026](https://herothemes.com/blog/customer-engagement-software/) - Explore the top 9 customer engagement software tools and learn essential tips for improving customer interaction and loyalty for your business. - [10 Best Free Remote Help Desk Software for 2026](https://herothemes.com/blog/remote-support-software/) - Discover essential remote help desk software for distributed teams. Enhance customer service, resolve issues, and collaborate seamlessly from anywhere. - [12 Documentation Examples to Learn From (Expert Picks)](https://herothemes.com/blog/best-documentation-examples/) - Need better documentation, not more pages? Let's review these 12 documentation examples, learn what works for customers and teams, and create clearer, more helpful documentation - [How To Create a WordPress Glossary — Step-By-Step Guide](https://herothemes.com/blog/how-to-add-a-glossary-to-wordpress/) - Improve the accessibility of your WordPress site by creating a glossary. Follow this step-by-step guide to explain complex terms and jargon with a simple user-friendly glossary functionally. - [PressNomics 6 - A HeroThemes Retrospective](https://herothemes.com/blog/pressnomics-6/) - So why have Chris and I travelled to #PN6? Well, PressNomics is renowned as one of the few and best business-centric WordPress conferences in the world.... - [How to Write a Getting Started Guide: The Beginners Guide!](https://herothemes.com/blog/getting-started-guide/) - Learn how to write a getting started guide that supports new users, builds trust, and reduces support requests. Templates, tips, and examples inside. - [7 Best CMS for Documentation, Knowledge Base (Expert Picks)](https://herothemes.com/blog/best-cms-for-documentation/) - Want to speed up the documentation creation process? Check out these top 7 CMS for documentation, with detailed insights into what makes them the best. - [WooCommerce vs Easy Digital Downloads vs SureCart Compared](https://herothemes.com/blog/woocommerce-vs-easy-digital-downloads-vs-surecart/) - Confused about eCommerce plugins? Explore our 2026 comparison of WooCommerce, Easy Digital Downloads, and SureCart to choose the best fit for your needs. - [10 Best Free Knowledge Base Templates (Expert Pick for 2026)](https://herothemes.com/blog/knowledge-base-templates/) - Find the best free knowledge base templates to create a help center or documentation hub, keeping answers organized, readable, and easy to explore. - [Zoho Desk Review 2026: Powerful Yet Affordable!](https://herothemes.com/blog/zoho-desk-review/) - Zoho Desk is an online help desk software that centralizes customer support tickets from multiple channels into one system. It’s part of the broader Zoho ecosystem, integrating seamlessly with Zoho CRM and other Zoho business apps. The platform is often touted as the industry’s first “context-aware” help desk. It brings in relevant customer context (like - [Easy Digital Downloads Review: A Clear Look at Features, Pricing, and Value](https://herothemes.com/blog/easy-digital-downloads-review/) - Uncover the strengths of Easy Digital Downloads in our 2026 review. Learn about its features, pricing, and whether it's the right fit for your digital store. - [8 Best Help Scout Alternatives in 2026 (Including Free Options)](https://herothemes.com/blog/help-scout-alternatives/) - Help Scout alternatives in 2026? There are plenty of good options. Let's find the perfect option for you with our in-depth guide. - [WooCommerce Review: Features, Pricing, Pros and Cons](https://herothemes.com/blog/woocommerce-review/) - Get the full WooCommerce review for 2026. See what’s improved, what still works, and how it stacks up against other eCommerce tools for WordPress. - [9 Wiki Examples: Public Knowledge Hubs & Internal Company Wikis](https://herothemes.com/blog/wiki-examples/) - Explore 9 inspiring wiki examples, from public hubs to internal guides, that show how structure and community build lasting knowledge systems. - [12 Best Documentation Tools (2026 Curated List)](https://herothemes.com/blog/best-documentation-tools/) - Check our curated list of the hand-picked documentation tools to find the best option for your consumer-facing or technical software docs. - [[Case Study] Why Zero BS CRM moved their entire documentation to KnowAll](https://herothemes.com/blog/case-study-zero-bs-crm/) - In this case study, we’ll learn about how Zero BS CRM improved their support documentation through our KnowAll WordPress theme. - [10 Best Documentation Website Templates of 2026](https://herothemes.com/blog/documentation-website-templates/) - Discover the best documentation website templates available! We featured both free and premium templates that are fast and provides necessary features. - [10 Best Open Source Knowledge Base Software (Mostly Free)](https://herothemes.com/blog/open-source-knowledge-base/) - An open source knowledge base offers cost savings and flexibility, making it a superior choice to SaaS platforms for managing support content. There is more, find out here! - [9 Best Restaurant Chatbots for Ordering, Reservations and Support (Plus Examples)](https://herothemes.com/blog/restaurant-chatbots/) - Explore 9 restaurant chatbots designed for orders, reservations and customer support, see examples in action, and understand how automation helps growth. - [12 Practical Chatbot Use Cases and Examples Across Industries](https://herothemes.com/blog/chatbot-use-cases-and-examples/) - Find 12 chatbot use cases with examples. Understand how chatbots help companies save time, improve customer care, and guide smarter choices. - [How to Create an Internal Knowledge Base: Step-by-step Guide](https://herothemes.com/blog/internal-knowledge-base/) - Improve your company's information flow with an internal knowledge base. Learn what it is, why it's important, and how to create one with step-by-step guide. - [Top 11 WordPress Search & Filter Plugins (Free & Paid)](https://herothemes.com/blog/best-wordpress-search-filter-plugins/) - Enhance your WordPress site with the 11 best search and filter plugins of 2026, including FacetWP and alternative options. - [12 Best AI Virtual Assistants for Small Businesses (2026 Guide)](https://herothemes.com/blog/ai-virtual-assistants/) - Discover the best AI virtual assistants for small businesses. Compare top tools that automate communication, handle scheduling, and boost productivity. - [Chatbase Review: Build AI Agent for Customer Support](https://herothemes.com/blog/chatbase-review/) - Discover Chatbase AI in 2026, a chatbot builder that transforms your content into a support agent. Learn strengths, flaws, and value for customer support. - [How To Create a Wiki Using WordPress (Complete Guide)](https://herothemes.com/blog/how-to-build-an-internal-wiki-using-wordpress/) - Learn how to create an internal wiki with WordPress to streamline knowledge sharing and recover lost productivity. Follow this step-by-step guide to get started today. - [Documentation Writer: Complete Role Breakdown (Skills, Salary and FAQs)](https://herothemes.com/blog/documentation-writer/) - Discover the role of a documentation writer, from essential skills to salary, and how they empower support teams with cost-saving knowledge content. - [Rule-Based Chatbots: A Beginner's Guide with Examples](https://herothemes.com/blog/rule-based-chatbots/) - Uncover the strengths and limits of rule-based chatbots. This easy guide explains how they work, where they shine, and when to skip AI entirely. - [What Is Omnichannel Customer Service? The Beginner's Guide](https://herothemes.com/blog/omnichannel-customer-service/) - Discover the power of omnichannel customer service. Understand how to meet customer expectations and boost satisfaction across all communication channels. - [How to Write Documentation: A Comprehensive Guide for 2026](https://herothemes.com/blog/how-to-write-documentation/) - Learn how to write documentation that’s clear, useful and easy to follow. Discover essential steps for creating guides your team will actually use. - [9 Great WordPress bbPress Forum Examples To Inspire Your Message Board](https://herothemes.com/blog/bbpress-forum-examples/) - Building a forum with WordPress? We collected the 9 awesome bbPress forum examples to show you what this plugin can do and provide inspiration. - [10 Help Desk Best Practices for IT and Service Desk](https://herothemes.com/blog/help-desk-best-practices/) - Unlock the secrets to effective help desk support with our guide the help desk best practices. Improve processes, train your team, and drive continuous improvement. - [Top 11 Customer Service Outsourcing Companies in the Philippines](https://herothemes.com/blog/customer-service-outsourcing-philippines/) - Find the leading customer service outsourcing providers in the Philippines. Discover 2026’s top firms known for empathy, skill, and 24/7 care. - [[Case Study] How WP Simple Pay Increased Article Success 44%](https://herothemes.com/blog/case-study-wp-simple-pay/) - In this case study, we’ll look at WP Simple Pay’s experience with our KnowAll knowledge base theme. Phil Derksen, the founder at WP Simple Pay... - [11 Types of Customer Service: Complete Guide with Pros and Cons](https://herothemes.com/blog/types-of-customer-service/) - Learn about 11 types of customer service, review pros and cons, and find practical guidance for selecting modern support methods that fit. - [Integrating ChatGPT with Your Knowledge Base and Self‑Service Portal](https://herothemes.com/blog/integrating-chatgpt-with-knowledge-base/) - Boost customer experience by adding ChatGPT to your self-service portal. Ensure precise responses, and provide always-on support with easy installation. - [How to Build a Self-Service Portal (Step-By-Step Guide)](https://herothemes.com/blog/self-service-portal/) - Want to serve your customers better? Build a self-service portal. We’ve covered everything you need to know to build your self-service portal with WordPress. Start now! - [Top 14 Customer Service Outsourcing Companies in Canada (2026)](https://herothemes.com/blog/customer-service-outsourcing-companies-canada/) - Discover 14 top-rated customer service outsourcing companies in Canada for 2025. Explore bilingual teams, trusted vendors, and flexible support options. - [What is Internal Documentation? And How to Create One](https://herothemes.com/blog/internal-documentation/) - Learn what internal documentation is, why it is important, and how to create your own internal documentation hub. A step-by-step guide for beginners. - [How to Respond to Angry Emails: Tips, Strategies, and Examples that Work](https://herothemes.com/blog/how-to-respond-to-angry-emails/) - Master the art of responding to angry emails with our expert tips and strategies. Learn to stay calm, empathize, and resolve issues effectively. - [How to Create a Shared Inbox in Gmail (Step-by-step Guide)](https://herothemes.com/blog/shared-inbox-in-gmail/) - Learn how to set up shared inbox in Gmail that will give you some basic functionality to expand your email communications, and the best alternate solution for a shared inbox. - [10 Best AI Chatbots for Customer Service (2026 Picks)](https://herothemes.com/blog/ai-chatbots-for-customer-service/) - Expert picks for the best AI chatbots for customer service in 2026. Review features and UX. Reduce workload, improve experience, connect to agents. - [11 Best WordPress Media Library Plugins to Organize Your Files](https://herothemes.com/blog/best-wordpress-media-library-plugins-folders/) - Is your WordPress media library messy? These 11 WordPress media library plugins help you organize your files with folders or other tactics. - [10 Best Healthcare Chatbots of 2026 (Free and Paid Solutions)](https://herothemes.com/blog/healthcare-chatbots/) - Explore the top healthcare chatbots of 2026. From free tools to premium solutions, these chatbots are designed to simplify patient guidance and boost clinic efficiency. - [How To Create a Training Manual - A Comprehensive Guide](https://herothemes.com/blog/how-to-publish-a-training-manual-using-wordpress/) - Learn how to create an online training manuals that improves employee knowledge and performance with this comprehensive, step-by-step guide. - [5 Best User Documentation Examples (Good & Bad + Tips)](https://herothemes.com/blog/best-user-documentation-examples/) - User documentation is the Key to product success. Discover the best user documentation examples to improve your knowledge base and support system. - [What is Knowledge Management? Types, Importance, Best Practices](https://herothemes.com/blog/knowledge-management/) - Unlock the power of effective knowledge management with our complete guide. Discover types, common challenges, use cases, and best practices. - [How To Build a Membership Site With WordPress (Step-By-Step Guide)](https://herothemes.com/blog/how-to-build-a-membership-site-in-wordpress/) - Build a WordPress membership site with this step-by-step guide. Learn how to create a subscription-based model to monetize your expertise. - [11 Best Policy and Procedure Manual Software (Free and Paid)](https://herothemes.com/blog/policy-and-procedure-manual-software/) - Find leading policy and procedure manual software solutions, offering centralized access, real-time updates, and compliance features for every organization. - [Knowledge-Centered Support (KCS): What It Is, Best Practices](https://herothemes.com/blog/knowledge-centered-support/) - KCS - [9 Best User Manual Examples to Learn From in 2026](https://herothemes.com/blog/user-manual-examples/) - Explore 9 user manual examples, from assembly guides to software tutorials. Learn how clear structure and visuals turn instructions into useful tools. - [Integrating Heroic Knowledge Base with WooCommerce](https://herothemes.com/blog/integrating-heroic-knowledge-base-with-woocommerce/) - Creating your own knowledge base on your WordPress powered site is easy with the Heroic Knowledge Base plugin. In the last article Heroic Knowledge Base - Using the templating system, I covered how to integrate the plugin seamlessly with the newly released TwentySixteen theme and also showed some theme development techniques using the plugin’s templating - [Open Source vs Paid Wikis: Costs, Benefits, and Key Tradeoffs](https://herothemes.com/blog/open-source-vs-paid-wikis/) - Deciding between an open-source wiki and a paid (SaaS/enterprise) wiki depends on your team’s needs and resources. Open-source wiki platforms like MediaWiki, Heroic Knowledge Base give you full control and most are “free to start,” whereas paid solutions like Confluence, Zendesk Guide, Document360 offer turnkey features and support. Open wikis let you customize every detail - [How to Self-Publish a Book Online Using WordPress](https://herothemes.com/blog/how-to-self-publish-a-book-online-using-wordpress/) - Self-publish your book with WordPress — set up your website, manage your content, and reach your Audience without relying on traditional publishers. - [7 Best AI Knowledge Base Software (Top Picks for Smarter Support)](https://herothemes.com/blog/ai-knowledge-base-software/) - Compare the top AI knowledge base software for 2026. Learn how smart search, summaries, and automation can provide faster support and improve customer experiences. - [9 Best WordPress Q&A Plugins for 2026 (Mostly Free)](https://herothemes.com/blog/wordpress-qa-plugin/) - Discover the best WordPress q&a plugins to address product queries on your website and improve customer satisfaction. Plugins that are highly flexible. - [14 Proven Strategies to Improve Customer Service in 2026](https://herothemes.com/blog/improve-customer-service/) - Improve your customer service with our guide! Implement 14 strategies for a more productive team and satisfied customers. - [How To Create a Support Ticket Form (Plus Templates and Examples)](https://herothemes.com/blog/how-to-create-a-support-ticket-form/) - Learn how to easily create a user-friendly support ticket form with premade template. Stop missing requests and streamline your customer service process today! - [How To Build an Affiliate Website (Complete Guide for 2026)](https://herothemes.com/blog/how-to-build-an-affiliate-website-that-sells/) - Build a profitable affiliate website in 2026 with this comprehensive guide. Learn how to attract traffic, engage visitors, and boost sales. - [The 11 Best WordPress AI Chatbot Plugins (Mostly Free)](https://herothemes.com/blog/ai-chatbot-plugins-for-wordpress/) - Choose the top WordPress AI chatbots. Review free and paid plugins that automate help, handle FAQs, and grow leads for eCommerce and small teams. - [8 Best AI Email Assistants of 2026 (Free Options Included)](https://herothemes.com/blog/ai-email-assistants/) - Need faster email workflows? Get the best AI email assistants of 2026! Enjoy smarter filtering, quick drafts, thread summaries, and reminders. - [12 Best Wiki Software For 2026 (Mostly Free)](https://herothemes.com/blog/wiki-software/) - Compare 12 best wiki software options for 2026, including free and open source picks. Features, pricing, and self-hosted vs cloud compared. - [11 Best WordPress Themes for Authors and Writers (2026 Edition)](https://herothemes.com/blog/wordpress-themes-for-authors-and-writers/) - Discover the best WordPress themes for authors and writers in 2026! Find the perfect design to showcase your work and engage your readers! - [6 Best Software Documentation Examples (Complete Breakdown)](https://herothemes.com/blog/software-documentation-examples/) - Learn from the best software documentation examples to enhance your development, training, and customer support. - [The 10 Best WordPress Wiki Plugins (2026 Guide)](https://herothemes.com/blog/wordpress-wiki-plugins/) - Create a WordPress wiki to empower customers and improve support. We reviewed the best WordPress wiki plugins and tips for seamless integration. - [10 Best Email Management Software for Business and Customer Support](https://herothemes.com/blog/email-management-software/) - See how email management software helps customer support and small businesses. Review features, compare top tools, and pick a shared inbox that fits. - [Customer Onboarding: Step-by-Step Guide with Examples and Best Practices](https://herothemes.com/blog/customer-onboarding/) - Explore a step-by-step customer onboarding process, supported by real examples and proven best practices that help users get value faster. - [Top 11 Call Center and BPO Outsourcing Companies in Europe (2026 Guide)](https://herothemes.com/blog/call-center-and-bpo-outsourcing-companies-in-europe/) - Find the best call center and BPO outsourcing companies in Europe, from agile providers for startups to large-scale partners for global brands. - [15 Chatbot Features Buyers Should Know About (Complete List)](https://herothemes.com/blog/chatbot-features/) - Compare essential chatbot features with this complete guide. Learn what buyers need for smart decisions and stronger support automation. - [50+ Best Black Friday SaaS Deals for Any Business (2025)](https://herothemes.com/blog/black-friday-saas-deals/) - Discover 2025 Black Friday SaaS deals for business software. Save up to 70%, and pick helpful tools that streamline work and daily tasks. - [10 Best Chat Widgets for Websites for 2026 (Mostly Free)](https://herothemes.com/blog/chat-widgets/) - Find the best chat widgets for websites with clear picks, free chat tools, and live chat features that support fast replies and stronger visitor engagement. - [What Is a Knowledge Culture? Its Importance, Key Components & Examples](https://herothemes.com/blog/knowledge-culture/) - Learn what a knowledge culture is, why knowledge sharing is important, and how core components support teamwork. Explore examples and develop efficient operations. - [10 Knowledge Base Examples (Good + Bad Lessons)](https://herothemes.com/blog/knowledge-base-examples/) - See 10 knowledge base examples that reveal good practice and bad habits, and understand how simple layouts and useful content shape a reliable support system. - [14 Knowledge Base Benefits for Customers and Employees](https://herothemes.com/blog/knowledge-base-benefits/) - Discover key knowledge base benefits for customers and employees, from faster support to smoother onboarding and stronger collaboration. - [How to Create a User Manual: From Zero to Hero (Full Guide)](https://herothemes.com/blog/how-to-create-a-user-manual/) - Learn how to create a user manual website with our step-by-step guide. We’ll start at the beginning and take you through writing your Manual and sharing it. - [How to Handle Customer Inquiries: Effective Responses and Best Practices](https://herothemes.com/blog/handle-customer-inquiries/) - Learn how to handle customer inquiries with clear responses, calm tone, and practical steps, ensuring satisfied customers and stronger support. - [9 Service Desk Automation Ideas to Streamline IT Support](https://herothemes.com/blog/service-desk-automation/) - Tired of repetitive IT issues? This guide reveals 9 service desk automation ideas and tools to make it faster, smarter, and less reliant on manual effort. - [[New] Heroic AI Assistant: ChatGPT For Your Knowledge Base](https://herothemes.com/blog/new-heroic-ai-assistant-chatgpt-for-your-knowledge-base/) - Discover how the Heroic AI Assistant can transform your customer support with instant, personalized chatbot responses... - [10 Support Ticket Response Templates for Fast, Consistent Customer Service](https://herothemes.com/blog/support-ticket-response-templates/) - Support ticket response templates for common customer service issues, with flexible help desk canned responses that simplify daily communication. - [How to Handle Return and Refund Emails: Best Practices, Examples, and Templates](https://herothemes.com/blog/how-to-handle-return-and-refund-emails/) - Turn refunds into opportunities. Learn how to handle return and refund emails with empathy, structure your replies professionally, and retain loyal customers through trust. - [How to Create a Members Only Pages in WordPress (For Free)](https://herothemes.com/blog/restricting-access-wordpress-pages-creating-members-area/) - Create members-only pages or area on your WordPress site. We covered the best methods and tools to easily achieve this type of functionality. - [UX Research Repository: What It Is, Examples & How To Create](https://herothemes.com/blog/how-to-build-a-ux-research-repository-with-wordpress/) - The complete guide to a UX research repository. What it is, its benefits, Key components and how to build a site. Get essential tips for effective research management. - [HeroThemes joins WPBeginner Growth Fund](https://herothemes.com/blog/herothemes-joins-wpbeginner-growth-fund/) - We are thrilled to announce that HeroThemes has joined the prestigious WPBeginner Growth Fund! This exceptional accelerator program is led by Syed Balkhi, the founder of Awesome Motive. Awesome Motive is renowned for creating some of the most prominent WordPress brands, including WPBeginner, OptinMonster, WPForms, AffiliateWP, Easy Digital Downloads, and more. What does this mean - [[New] Heroic KB Chrome Extension](https://herothemes.com/blog/new-heroic-kb-chrome-extension/) - We're thrilled to announce the launch of our Heroic KB Chrome Extension. A powerful new tool designed to give you instant access to your knowledge base directly from your browser. Whether you're supporting customers, onboarding new team members, or looking up information on the go, this extension puts your entire knowledge base just one click - [[Case Study] How Nodored streamlined their customer support with Heroic KB](https://herothemes.com/blog/case-study-nodored/) - In this case study, we'll take a deeper look at Nodored's experience with our Heroic Knowledge Base Plugin. Alexis Garcia, the founder of Nodored... - [[Case Study] How Barn2Media uses Heroic Knowledge Base to support their customers as a small team](https://herothemes.com/blog/case-study-barn2media/) - In this case study, we’ll take a look at Barn2 Media’s experience with our Heroic Knowledge Base plugin. Barn2 Media’s original solution was a two-page... - [[Case Study] How Scribbr boosted productivity with an internal knowledge base](https://herothemes.com/blog/case-study-scribbr/) - In this case study, we'll take a deeper look at Scribbr's experience with our KnowAll WordPress knowledge base theme. Koen Driessen, the co-founder of Scribbr, took the time to share how Scribbr is using KnowAll as an internal knowledge base to help them manage a team of 30 employees and over 400 freelancers. - [How to use SearchWP with Heroic Knowledge Base](https://herothemes.com/blog/searchwp-heroic-knowledge-base/) - Integrating SearchWP with your Heroic KB is easy. Here are the 3 steps to boost your search on your knowledge base - [IT Knowledge Base: What It Is and How to Create One](https://herothemes.com/blog/it-knowledge-base/) - Learn everything you need to know about an IT knowledge base. What it is and how to create one that will actually help your business and customers. - [How To Create a Multilingual Knowledge Base With WordPress](https://herothemes.com/blog/create-a-multilingual-knowledge-base/) - Build a multilingual knowledge base to support global customers. This step-by-step guide shows you how to translate and manage content in multiple languages with WordPress. - [[New] Heroic KB + Formidable Forms Integration: Create Powerful and Efficient Support Forms!](https://herothemes.com/blog/heroic-kb-formidable-forms-integration/) - We're excited to unveil a powerful new integration between HeroicKB and Formidable Forms that's set to transform your customer support experience! - [[New] Heroic KB + WPForms Integration: Create Better Support Forms!](https://herothemes.com/blog/heroic-kb-wpforms-integration/) - We're thrilled to announce an exciting new integration between Heroic KB and WPForms, designed to revolutionize your customer support process! This game-changing feature allows you to create gated support forms that intelligently prompt users to search your knowledge base before submitting a ticket. The result? More efficient support, reduced ticket volume, and happier customers. And - [[New] Heroic KB CSV Importer & Migration Tools](https://herothemes.com/blog/heroic-kb-csv-importer-and-migration-tools/) - We’re excited to introduce the Heroic KB CSV Importer—a game-changer for businesses needing a fast, efficient way to import data into Heroic KB. Whether you're dealing with large files or operating on shared hosting, our new tool simplifies the process. Available now for all Heroic KB customers! Introducing the Heroic KB CSV Importer Exhausted from - [Heroic KB + Yoast SEO: Boost Your SEO With Easy Integration](https://herothemes.com/blog/using-heroic-kb-with-yoast-seo/) - Can you use heroic KB with yoast SEO? Absolutely and it’s really easy. Let me show you how to optimize your heroic knowledge base for SEO. ## Pages - [Home](https://herothemes.com/) - HeroThemes provides the best WordPress support plugins, trusted by 30,000+ users. Set up a shared inbox, help center for seamless customer communication. - [1000+ Best Email Subject Lines (Plus Examples and Writing Tips)](https://herothemes.com/email-subject-lines/) - Master the art of crafting email subject lines with easy tips and tested examples. Improve open rates and connect better with readers, no matter the message. - [KnowAll](https://herothemes.com/themes/knowall-wordpress-knowledge-base/) - KnowAll is the best WordPress knowledge base theme, trusted by over 20,000+ customers. Create a powerful knowledge base in minutes! - [Heroic Inbox](https://herothemes.com/plugins/heroic-inbox/) - Manage all your customer emails & support tickets directly in your WordPress website. Heroic Inbox is the ultimate helpdesk plugin for WordPress. - [Pricing](https://herothemes.com/pricing/) - Compare plans for Heroic KB, Heroic Inbox, and the Bundle. Plans from $67.60/yr with a 30-day money-back guarantee. Unlimited users. - [Login](https://herothemes.com/login/) - Login to your HeroThemes account. ThemeForest customers register here to access support and more! - [50+ Best WordPress Black Friday Deals for 2025](https://herothemes.com/wordpress-black-friday-deals/) - Find the best WordPress Black Friday and Cyber Monday deals of 2025. Get the products you want with up to 70% off! - [Heroic Glossary Plugin](https://herothemes.com/plugins/wordpress-glossary-plugin/) - Heroic Glossary is the easiest way to create and manage your own glossary of terms in WordPress, for free. Try the best WordPress glossary plugin today! - [Heroic Knowledge Base](https://herothemes.com/plugins/heroic-wordpress-knowledge-base/) - Powerful WordPress knowledge base plugin that works with your existing theme out of the box. Trusted by 22,462+, 30 day money back guarantee! - [HeroThemes AI Agent - Terms of Use](https://herothemes.com/ai-agent-terms/) - HeroThemes AI Agent is an AI-powered assistant that utilises large language models (LLMs) and retrieval-augmented generation (RAG) technologies to deliver dynamic responses and support based on both user input and indexed content. By using the HeroThemes AI Agent, you acknowledge and agree to the collection, storage, and processing of data as described herein. You also - [Privacy Policy](https://herothemes.com/privacy-policy/) - It is HeroTheme’s policy to respect your privacy regarding any information we may collect while operating our websites. Read our full privacy policy now. - [Affiliates Dashboard](https://herothemes.com/affiliates/dashboard/) - [Support Policy](https://herothemes.com/support-policy/) - We at HeroThemes take pride in providing professional and friendly support to our customers. Our support policy below outlines what we can and can't assist with. Scope of Support We provide support for all our theme and plugin products. The table below summarizes what we can and cannot assist with: Assistance installing and setting up the product - [Join HeroThemes Affiliate Program](https://herothemes.com/affiliates/new/) - Partner with us and we’ll share what we earn. This is the best WordPress affiliate deal you’ll find in the industry. Get started today! - [How We Evaluate and Recommend Products on the HeroThemes Blog](https://herothemes.com/how-we-evaluate-and-recommend-products/) - Learn how we evaluate and recommend products through guides and tutorials. Get the unbiased advice to enhance your operations and customer support. - [KnowAll Changelog](https://herothemes.com/changelogs/knowall/) - Check out the latest bug fixes and updates for the KnowAll WordPress theme. Bug fixes, enhancements, new features and more... - [Heroic Knowledge Base Changelog](https://herothemes.com/changelogs/hkb/) - Check out the latest bug fixes and updates for the Heroic Knowledge Base WordPress plugin. Bug fixes, enhancements, new features and more... - [Heroic Inbox Changelog](https://herothemes.com/changelogs/heroic-inbox/) - [Heroic FAQs Changelog](https://herothemes.com/changelogs/hfaqs/) - Check out the latest bug fixes and updates for the Heroic FAQs WordPress plugin. Bug fixes, enhancements, new features and more... - [Contact Us](https://herothemes.com/contact/) - Drop us a line using our form and we'll get back to you as soon as possible. Ask pre sales or support questions about our knowledge base theme or plugin! - [About Us](https://herothemes.com/about/) - Founded in 2011, HeroThemes is the leading WordPress customer support solution provider. Meet the core team behind HeroThemes. - [Knowledge Base Archive](https://herothemes.com/kb/) - This is the archive page for the default knowledge base - [Heroic FAQs](https://herothemes.com/plugins/wordpress-faq-plugin/) - The most powerful WordPress FAQ plugin that works with your existing WordPress theme out of the box. Trusted by 18,000+, 1-2-1 support - [Refund Policy](https://herothemes.com/refund-policy/) - We want you to be 100% happy with your purchase from HeroThemes.com. If you're unhappy with your purchase for any reason, we are more than happy to provide a complete refund within 14 days of your original purchase. To submit a refund request, please contact us. - [Affiliate Program Terms](https://herothemes.com/affiliate-terms/) - The affiliate program is open to site owners (the affiliate) referring new users to us, HeroThemes, subject to our acceptance. Participation in the affiliate program is subject to the affiliate’s acceptance of these terms and the affiliate’s admission into the program by us. When the affiliate refers a new user to us via an affiliate - [Heroic Table of Contents](https://herothemes.com/plugins/heroic-table-of-contents/) - Heroic Table of Contents is the easiest way to add table of contents to your WordPress website. Automatically generate a list of all your... - [Changelogs](https://herothemes.com/changelogs/) - See up to date change logs for all HeroThemes's plugins and themes. Bug fixes, updated and improvements. Get in touch with any questions! - [Cookie Policy](https://herothemes.com/cookie-policy/) - Information about our use of cookies Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of - [Affiliates](https://herothemes.com/affiliates/) - Sign up, promote & earn with our WordPress affiliate program. We provide marketing materials, industry leading conversion rates & dashboard to track earn... - [Opportunities](https://herothemes.com/opportunities/) - [Affiliate Agreement](https://herothemes.com/affiliate-agreement/) - This agreement sets out the terms and conditions for our affiliate program. Commissions and payouts You'll earn 30% commission when a visitor purchases a HeroThemes theme or plugin using your referral link. We pay out affiliate commissions in USD via PayPal on the 1st of each month. There is no minimum payout amount. Referral cookie ## Articles - [Installing Heroic Inbox](https://herothemes.com/kb/installing-heroic-inbox/) - Heroic Inbox makes it easy to manage customer support emails and tickets directly on any WordPress website. This is how to install it. Read the written instructions below. Installation & Activation Download the Plugin Download the Heroic Inbox plugin zip file from your account Navigate to your WordPress Dashboard Upload to WordPress Go to Plugins → Add - [Updating your Theme or Plugin](https://herothemes.com/kb/updating-theme-plugin/) - HeroThemes products purchased on HeroThemes.com, can be updated automatically via the WordPress admin panel providing you have activated a valid license... - [KnowAll Theme Documentation (Legacy)](https://herothemes.com/kb/knowall-theme-documentation/) - Learn how to get started using our KnowAll WordPress knowledge base theme. This documentation walks you through the steps to install and setup plus tips for getting the most out of your new theme... - [License Migration and Upgrades](https://herothemes.com/kb/license-migration-upgrades/) - Your license for support and automatic updates is automatically generated for any purchase made on HeroThemes.com. This can be managed at any time from... - [Do your products support video?](https://herothemes.com/kb/products-support-video/) - All our products support adding videos into articles. You can add videos in one of two ways:Upload your video to your WordPress site and use WordPress'... - [Payment and Invoicing FAQs](https://herothemes.com/kb/payment-types-accept/) - We accept all major credit and debit cards - Visa, MasterCard and American Express, via our secure payment provider, Stripe.Payment details are encrypted... - [Heroic KB Blocks - User Guide](https://herothemes.com/kb/heroic-kb-blocks-user-guide/) - Heroic Knowledge Base includes custom blocks that let you build your help site directly in the WordPress editor: a search bar with live results, breadcrumb navigation, category grids and lists, article lists (latest, popular, related), file attachments, helpfulness voting, and a sticky container for sidebars. You can mix and match these blocks on your KB - [Heroic Inbox Plugin Documentation](https://herothemes.com/kb/heroic-inbox-plugin-documentation/) - This guide walks you through how to set up and configure the Heroic Inbox plugin. Installation To install Heroic Inbox plugin you will require a self-hosted WordPress version 5.1 or higher installation. You will need a Google Mail (Gmail) or Google Workspace account with the ability to activate the Gmail API. You can install the plugin - [Translating Heroic Plugins](https://herothemes.com/kb/translating-heroic-plugins/) - Our plugins are translation ready. To translate the themes or plugins you need to copy and edit the PO file contained in the languages folder of the... - [Ultimate debug guide for WordPress](https://herothemes.com/kb/ultimate-debug-guide-for-wordpress/) - Issues with new themes and plugins can be one of the most frustrating things for website admins working with WordPress. This handy guide has been designed to help you get to the bottom of issues with themes and plugins. - [Heroic Knowledge Base Plugin Documentation](https://herothemes.com/kb/heroic-knowledge-base-plugin-documentation/) - Learn how to get started using our Heroic knowledge base plugin. This documentation walks you through the steps to install and setup plus tips for getting the most out of your new plugin... - [Heroic Knowledge Base Analytics Documentation](https://herothemes.com/kb/heroic-knowledge-base-analytics-documentation/) - Analytics tools are a feature of the Heroic Knowledge Base plugin standalone version and select packaged themes.Analytics functionality is now packaged... - [How to Change the WordPress Site Title and Tagline](https://herothemes.com/kb/change-wordpress-site-title-and-tagline/) - The site title and tagline are two key things within your WordPress website. This article walks you through the steps to modify these elements on your... - [How to Fix WordPress Fatal Error Allowed Memory Size](https://herothemes.com/kb/wordpress-fatal-error-allowed-memory-size/) - This article will cover one of the most common WordPress errors: "Fatal error: Allowed memory size exhausted". What causes it and the different ways to... - [Workflows & Automations](https://herothemes.com/kb/workflows-automations/) - Automate repetitive tasks with if-this-then-that workflows. What are Workflows? Automated rules that run when conditions are met "If This, Then That" logic Save time on repetitive actions Ensure consistency in ticket handling Route tickets automatically Two Types: Automatic: Runs automatically when conditions match Manual: Runs only when you click to execute Creating a Workflow To create a new workflow: Go - [Heroic Inbox Integrations](https://herothemes.com/kb/heroic-inbox-integrations/) - Connect Heroic Inbox with your favorite WordPress plugins to provide rich customer context and streamline your support workflow. Overview Heroic Inbox integrates with popular WordPress plugins to display customer data directly in the ticket sidebar. This gives your support team instant access to order history, purchase information, and knowledge base articles right where they need - [Managing Mailboxes](https://herothemes.com/kb/managing-mailboxes/) - Dashboard Overview The Dashboard is your home base in Heroic Inbox. It shows all your connected mailboxes and their current status. Understanding the Dashboard When you open Heroic Inbox, you'll see cards for each connected mailbox. Heading: "Heroic Inbox / Dashboard" Subtitle: "Manage your email accounts and conversations" Each Mailbox Card Shows: Mailbox name (e.g., - [Mailbox Configuration](https://herothemes.com/kb/mailbox-configuration/) - General Mailbox Settings Once your mailbox is connected, you can customize its settings to match your workflow. This guide covers all configuration options available for your inbox. Accessing Mailbox Settings To configure a mailbox: Go to Heroic Inbox in your WordPress dashboard From the dashboard, click the ⋮ (three dots) menu on any mailbox card General Mailbox Settings The - [Working with multiple category breadcrumbs](https://herothemes.com/kb/working-multiple-category-breadcrumbs/) - When an article is assigned multiple categories, it appears in all the categories it is assigned. This means that only one article needs to be updated. - [Heroic AI Help Assistant](https://herothemes.com/kb/installing-heroic-ai-assistant/) - Note: This documentation is awaiting an update. New versions of Heroic KB and KnowAll no longer require a separate OpenAI or Pinecone API key. Heroic KB now includes the ability to add an AI-enhanced help assistant to your Heroic Knowledge Base, leveraging your documentation and ChatGPT models. Users can receive knowledgeable answers from the AI - [KnowAll Quickstart Guide](https://herothemes.com/kb/knowall-quickstart-guide/) - This is a guide on getting started with HeroThemes KnowAll 2.0 Knowledge Base theme for WordPress. Getting Started To use the KnowAll theme you must have WordPress already installed on your server. KnowAll is constantly updated for compatibility with the latest version of WordPress, so it's recommended to use a current version to take advantage - [Integrating Heroic Knowledge Base with your theme (Legacy Templates)](https://herothemes.com/kb/integrating-heroic-knowledge-base-with-your-theme/) - For those wishing to modify the look and feel of the knowledge base the templating structure is there to help.The templating structure works in a similar... - [Are your products compatible with Page Builders?](https://herothemes.com/kb/are-your-products-compatible-with-page-builders/) - Our products are compatible with the inbuilt WordPress 5 Page Builder, Gutenberg, part of the new editing experience. Third-party Page Builders such as Divi, Elementor, Beaver Builder, Thrive Architect, SiteOrigin Page Builder, WPBakery and others provide augmentations to the standard content creation process. These may be included as part of some theme packages from these - [Slack Integration Documentation](https://herothemes.com/kb/slack-integration-documentation/) - The Slack integration is designed to display notifications from your knowledge base into Slack. The Slack Integration requires an active Slack account. - [Help Scout Integration Documentation](https://herothemes.com/kb/help-scout-integration-documentation/) - The Help Scout integration is designed to assist with customer support tickets in the Help Scout interface. It adds an additional panel that searches a... - [Working with WPML](https://herothemes.com/kb/working-with-wpml/) - WPML is a multilingual plugin for WordPress that enables you to offer your website in many different languages. WPML is preferred multiligual plugin... - [Working with Polylang](https://herothemes.com/kb/working-with-polylang/) - This guidance assumes you have KnowAll installed with a single language and default settings, wishing to add a second language with Polylang. Install and activate Polylang Polylang can be added from Plugins > Add New. Configure Polylang site languages The Polylang setup will guide you through the initial installation steps. (Languages) Note the first language - [Restricting Access to the Knowledge Base with Restrict Content Pro](https://herothemes.com/kb/restricting-access-knowledge-base-restrict-content-pro/) - This guide serves as an introduction to restricting access to your Knowledge Base using the Restrict Content Pro plugin. - [Can I translate your products into my language?](https://herothemes.com/kb/can-translate-products-language/) - Yes! All our products are translation ready. We package the translation files to help you get started with just a few steps.You can read more about... - [WPForms Integration Documentation](https://herothemes.com/kb/wpforms-integration-documentation/) - This integration is available for HeroicKB Pro Users. The WPForms integration aims to reduce support tickets by requiring users to search the knowledge base before submitting a request. Installation Prerequisites: Ensure the latest version of the Heroic KB plugin is installed and activated. Ensure the WPForms plugin is installed and activated. Activate your Heroic KB Pro license. - [Translating your theme](https://herothemes.com/kb/translating-your-theme/) - The theme and packaged plugins are translation ready. To translate a theme you need to copy and edit the PO file contained in the languages folder of... - [Permalinks set-up](https://herothemes.com/kb/permalinks-set-up/) - Permalinks are great for making the current url of an article or page reflect the context.WordPress has it’s own built in permalink options, available... - [KnowHow Documentation](https://herothemes.com/kb/knowhow-documentation/) - Learn how to get started using our KnowHow theme. This documentation walks you through the steps to install and setup plus tips for getting the most out of your new theme. - [Heroic Shortcodes reference for KnowAll](https://herothemes.com/kb/knowall-heroic-shortcodes-reference/) - This guide is for use with the Heroic Shortcodes plugin, included with the KnowAll theme.For most uses, you can use the visual Heroic Shortcodes button... - [Heroic FAQs Plugin Documentation](https://herothemes.com/kb/heroic-faqs-plugin-documentation/) - Learn how to get started using our Heroic FAQs plugin. This documentation walks you through the steps to install and setup plus tips for getting the most out of your new plugin... - [HeroThemes Formatting Blocks Documentation](https://herothemes.com/kb/heroic-blocks-documentation/) - Learn how to get started using our Heroic Blocks. This documentation walks you through the steps to install and setup plus tips for getting the most out of your new plugin. - [How To Fix: "Briefly Unavailable for Scheduled Maintenance. Check Back in a Minute Error."](https://herothemes.com/kb/briefly-unavailable-for-scheduled-maintenance/) - How to fix the "briefly unavailable for scheduled maintenance check back in a minute" error in WordPress with three different effective methods... - [Search in WordPress](https://herothemes.com/kb/search-in-wordpress/) - Overview Search in HeroThemes products is powered by the WordPress search. The WordPress search functionality is straightforward, matching title and content of posts (including pages and articles). This is performed against the database using the like operator, which offers simplicity in implementation and resources, but limited flexibility and effectiveness. WordPress does have a concept of - [Exporting and Importing Content](https://herothemes.com/kb/exporting-and-importing-content/) - Content from our products can be exported and imported using the inbuilt WordPress tools and 3rd party tools. These steps can be useful when transferring content from one installation to another or migrating a site. Exporting Content Content can be exported from the WordPress dashboard in Tools > Export. Select the content you wish to - [Customizing Your Theme](https://herothemes.com/kb/wordpress-theme-customization/) - Our themes and plugins are designed and developed to look and function great on a range of devices and WordPress configurations. For those looking to go... - [Using code snippets to modify functionality](https://herothemes.com/kb/using-code-snippets-modify-functionality/) - Our products feature a concise set of options and settings for the most common use cases and functionality requirements.To go beyond this you can alter... - [Upgrading to KnowAll from KnowHow theme](https://herothemes.com/kb/upgrading-knowall-knowhow-theme/) - It’s a straightforward process to upgrade your KnowHow theme to the KnowAll theme. Benefits include improved customization, advanced analytics and a more... - [The package could not be installed. The theme is missing the style.css stylesheet.](https://herothemes.com/kb/theme-is-missing-the-style-css-stylesheet/) - A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing" error message being displayed... - [Do you provide custom development?](https://herothemes.com/kb/provide-custom-development/) - We don't undertake any customization services ourselves.Our themes are designed to offer many features, out of the box. Support and troubleshooting non... - [Do your products work with third party plugins and services?](https://herothemes.com/kb/products-work-third-party-plugins-services/) - We design our products to work in a large variety of scenarios, and regularly test and address compatibility issues where possible. Due to the nature of the WordPress ecosystem it is not possible to test and provide assistance... - [Manually updating the Heroic Knowledge Base plugin](https://herothemes.com/kb/manually-updating-the-heroic-knowledge-base-plugin/) - If the automatic update fails, it is possible to manually update the plugin by following the steps listed below. It is recommended that you backup your... - [Managing Support & Update Subscriptions](https://herothemes.com/kb/managing-support-update-subscriptions/) - All products sold on HeroThemes.com include upto 12 months of support and updates in the purchase price, this renews annually to ensure ongoing maintenance for the life of the product, you can read more about this in Why is there an annual subscription for support & updates? Prior to renewal, a reminder will be sent - [Is my web hosting supported?](https://herothemes.com/kb/is-my-web-hosting-supported/) - If your host can run WordPress, then the answer is probably yes.We advise purchasing a hosting plan suitable for the type of website you are running, you... - [Do you offer support?](https://herothemes.com/kb/do-you-offer-support/) - Yes, we offer support for all purchased products. You can access our dedicated support via our support center. Support is provided via email and our KB. - [Do you offer consultancy services?](https://herothemes.com/kb/do-you-offer-consultancy-services/) - All of our products are designed to be straightforward to install and use. We offer extensive online documentation and one-to-one email support for... - [Can I upgrade my license later?](https://herothemes.com/kb/can-i-upgrade-my-license-later/) - You can upgrade your license at any time from within your account. Our platform automatically applies time-based proration. You will only be charged the price difference between your current subscription and the price of the subscription you upgrade to, taking into account the time left in your current subscription before it renews. For more information - [Formidable Forms Integration](https://herothemes.com/kb/formidable-forms-integration/) - This integration is available for Heroic KB Pro Users. The Formidable Forms integration aims to reduce support tickets by requiring users to search the knowledge base before submitting a request. Installation Ensure the latest version of the Heroic Knowledge Base plugin is installed and the license is activated. Ensure the Formidable Forms plugin is installed and - [Gravity Forms Integration Documentation](https://herothemes.com/kb/gravity-forms-integration-documentation/) - The Gravity Forms integration is intended to deflect support tickets by requiring users to search the knowledge base before a support request can be made. - [Recommended WordPress Web Hosting](https://herothemes.com/kb/recommended-wordpress-web-hosting/) - Almost all website hosts can run WordPress. Choosing a good one ensures ease of setup, reliability, speed and quality support. See our recommendations now! - [Restricting Access to the Knowledge Base](https://herothemes.com/kb/restricting-access-knowledge-base/) - The knowledge base allows you to restrict access at two levels - your entire knowledge base or just individual knowledge base categories. WordPress... - [What’s your refund policy?](https://herothemes.com/kb/whats-refund-policy/) - We want you to be 100% happy with your purchase from HeroThemes.com. If you’re unhappy with your purchase for any reason, we are more than happy to provide a complete refund within 14 days of your original purchase. To submit a refund request, please contact us. - [Why is there an annual subscription for support & updates?](https://herothemes.com/kb/annual-subscription-support-updates/) - Included in the purchase price is up to 12 months of support and updates, which renews automatically.The recurring cost of the product is for... - [What's included in the Purchase Price?](https://herothemes.com/kb/whats-included-in-the-purchase-price/) - For all products sold on HeroThemes.com, we license and support the product via our site. Included in the subscription are access to downloads, support... - [Do you have a demo or trial?](https://herothemes.com/kb/do-you-have-a-demo-or-trial/) - We don't provide trial software, instead we invite you to view the demo and try our products risk free with our 30 day money back guarantee. - [HeroThemes Coupons & Discount Codes](https://herothemes.com/kb/herothemes-coupons-discount-codes/) - We want every customer to feel confident that they're getting the best deal, all of the time. This is why we've auto-applied the best available discount for you already. - [Heroic Inbox - Protecting the Attachments Directory](https://herothemes.com/kb/heroic-inbox-protecting-the-attachments-directory/) - By default, Heroic Inbox will create a folder where attachments in incoming and outgoing messages will be stored. These folders will be protected automatically in most cases using .htaccess files, preventing direct access. If your site does not use a configuration that uses .htaccess, such as nginx, or you see a message warning you to - [Can I use your themes/plugins on WordPress.com?](https://herothemes.com/kb/can-use-themesplugins-wordpress-com/) - Our products are for use on self-hosted versions of WordPress. If you are using WordPress on your own website, you can most likely use our products. If... - [Quick Translate or Replace Single Words](https://herothemes.com/kb/quick-translate-or-replace-single-words/) - If you're using a theme like HelpGuru, you may wish to change a single word or phrase to something else. We can do this with the in In this example we... - [Adding a blog to the KnowAll theme](https://herothemes.com/kb/adding-blog-knowall-theme/) - By default KnowAll disables the posts functionality of WordPress. You can re-enable this by following the directions below. - [Importing Articles from Posts](https://herothemes.com/kb/importing-articles-from-posts/) - If you already have WordPress blog posts that you wish to convert into Knowledge Base articles, you may do so by switching the Post Type using the steps... - [How to link to a Knowledge Base Article](https://herothemes.com/kb/how-to-link-to-a-knowledge-base-article/) - The knowledge base is self contained, from the knowledge base you can easily navigate, search and filter through knowledge base articles.You can also use... - [Adding a Table of Contents to the Knowledge Base](https://herothemes.com/kb/adding-a-table-of-contents-to-the-knowledge-base/) - It's easy to add a Table of Contents (ToC) to Knowledge Base pages. The Heroic Knowledge Base comes packed with a Knowledge Base Table of Contents widget. - [Exclude users from search and visitor data](https://herothemes.com/kb/exclude-users-search-visitor-data/) - If you want to exclude logged in users from search and visitor data, you can use the following code placed in your theme's functions.php. This stops... - [Are your WordPress themes search engine optimized (SEO)?](https://herothemes.com/kb/wordpress-themes-search-engine-optimized-seo/) - Yes, we work hard to ensure all our themes SEO friendly by using semantic markup, valid standard code and tags.WordPress helps ensure your site is... - [Does KnowAll include Heroic Knowledge Base?](https://herothemes.com/kb/knowall-include-heroic-knowledge-base/) - Yes. All our themes come pre-packaged with the tools you need to run a successful knowledge base. No additional purchase is required.These are installed... - [I haven't received my receipt or login details?](https://herothemes.com/kb/havent-received-receipt-login-details/) - Once your payment is approved, a confirmation email is sent shortly after.If you don’t receive an email receipt or login information soon after purchase... - [What happens when you cancel your subscription?](https://herothemes.com/kb/happens-cancel-subscription/) - If your product subscription does not auto-renew, or has expired, you can still use the product on your site but you will no longer be able to access the... - [Searching additional post types from your Knowledge Base](https://herothemes.com/kb/searching-additional-post-types-knowledge-base/) - You can add the following custom code snippet to your to your (child) theme's functions.php file. This example shows how to make posts searchable from... - [Are your themes/plugins compatible with RTL languages?](https://herothemes.com/kb/themesplugins-compatible-rtl-languages/) - No, unfortunately none of our products have been developed, tested or are supported for right-to-left languages. - [Using WPML with the Knowledge Base Archive as front page](https://herothemes.com/kb/using-wpml-knowledge-base-archive-front-page/) - When WPML is in use have the Knowledge Base Archive set as the homepage, you need to perform some additional steps... - [What are the differences between the Knowledge Base themes?](https://herothemes.com/kb/difference-between-knowledge-base-themes/) - Here’s an overview of the differences between our themes: - [Do you have a changelog?](https://herothemes.com/kb/do-you-have-a-changelog/) - (This page redirects to the changelog) Yes. You can browse the KnowAll changelog here and the standalone Heroic Knowledge Base plugin changelog here. ~~~ ## llms-full Not found.