# #1 Partner of Choice for Contact Center | Cloud - GoContact > Markdown mirror of DialtoneApp's public top-site detail page for `gocontact.com`. URL: https://dialtoneapp.com/top-sites/gocontact.com/index.md Canonical HTML: https://dialtoneapp.com/top-sites/gocontact.com ## Summary - Domain: `gocontact.com` - Website: https://gocontact.com - Description: ai readable | score 20 | purchase read only - Label: ai_readable - Payment surface: Not available - Purchase boundary: read_only - Control boundary: unknown - Rank: 588863 ## robots ~~~text # As a condition of accessing this website, you agree to abide by the following # content signals: # (a) If a Content-Signal = yes, you may collect content for the corresponding # use. # (b) If a Content-Signal = no, you may not collect content for the # corresponding use. # (c) If the website operator does not include a Content-Signal for a # corresponding use, the website operator neither grants nor restricts # permission via Content-Signal with respect to the corresponding use. # The content signals and their meanings are: # search: building a search index and providing search results (e.g., returning # hyperlinks and short excerpts from your website's contents). Search does not # include providing AI-generated search summaries. # ai-input: inputting content into one or more AI models (e.g., retrieval # augmented generation, grounding, or other real-time taking of content for # generative AI search answers). # ai-train: training or fine-tuning AI models. # ANY RESTRICTIONS EXPRESSED VIA CONTENT SIGNALS ARE EXPRESS RESERVATIONS OF # RIGHTS UNDER ARTICLE 4 OF THE EUROPEAN UNION DIRECTIVE 2019/790 ON COPYRIGHT # AND RELATED RIGHTS IN THE DIGITAL SINGLE MARKET. # BEGIN Cloudflare Managed content User-agent: * Content-Signal: search=yes,ai-train=no Allow: / User-agent: Amazonbot Disallow: / User-agent: Applebot-Extended Disallow: / User-agent: Bytespider Disallow: / User-agent: CCBot Disallow: / User-agent: ClaudeBot Disallow: / User-agent: CloudflareBrowserRenderingCrawler Disallow: / User-agent: Google-Extended Disallow: / User-agent: GPTBot Disallow: / User-agent: meta-externalagent Disallow: / # END Cloudflare Managed Content ~~~ ## llms ~~~text # GoContact - Cloud Contact Center Platform > GoContact is a powerful AI-powered cloud contact center (CCaaS) solution that delivers personalized customer experiences through omnichannel support, intelligent automation, and real-time analytics. The #1 Partner of Choice for BPO companies and enterprises worldwide. ## Available Languages / Idiomas Disponibles This documentation is available in multiple languages: - **[English](https://gocontact.com/llms.txt)** - You are here - **[Español](https://gocontact.com/llms-es.txt)** - Versión en español - **[Português](https://gocontact.com/llms-pt.txt)** - Versão em português The XML sitemap can be found at [https://gocontact.com/sitemap_index.xml](https://gocontact.com/sitemap_index.xml). --- ## About GoContact GoContact is a cloud-native Contact Center as a Service (CCaaS) platform, part of the Broadvoice family, specializing in enterprise-grade contact center solutions for BPO companies, retail, healthcare, financial services, and eCommerce industries. **Founded:** 2010 **Headquarters:** Portugal **Global Presence:** Brazil, Spain, Portugal, LATAM, EMEA, United States **Parent Company:** Broadvoice **Specialization:** Cloud Contact Center Software, Omnichannel Customer Experience, AI-Powered Automation **Primary Market:** Business Process Outsourcing (BPO) companies and mid-to-large enterprises **Notable Clients:** Atento, Konecta, Transcom, Randstad, Manpower TBO, Kelly Services, CGI, Intelcia, FNAC, Worten, NOS, Prosegur, DPD --- ## Key Differentiators - **BPO-Focused:** Purpose-built for BPO operations with flexible licensing, surge capacity, and multi-tenant architecture - **Configuration Autonomy:** 40%+ reduction in campaign implementation costs through no-code/low-code interfaces - **Peak-Based Pricing:** Pay only for maximum monthly concurrent licenses, representing 26% savings vs traditional pricing - **Proven ROI:** Clients achieve 40% cost reduction, 20% efficiency increase, and 15-20% call time reduction - **AI Automation:** 70% automation of routine tasks with voicebots, chatbots, and intelligent routing - **Omnichannel Native:** Voice, chat, email, WhatsApp, Facebook, tickets unified in single agent interface - **Enterprise Scale:** Trusted by largest BPO providers globally managing millions of interactions daily - **Award-Winning:** Best Strategic Project (Customer Relations Excellence), Silver APCC Contact Center, CIO Review Europe recognition --- ## Core Platform - [GoContact Home](https://gocontact.com/): Complete cloud-based contact center solution with autonomy, AI, omnichannel, and analytics for BPOs and enterprises. - [Contact Center Software](https://gocontact.com/contact-centre-software/): Comprehensive CCaaS platform with omnichannel, AI, workforce management, and real-time analytics. - [AI Solutions](https://gocontact.ai/): Artificial intelligence for contact centers including voicebots, chatbots, Agent Assist, Post-Call AI, and Advanced Analytics. - [Omnichannel](https://gocontact.com/contact-center-software/omnichannel): Unified customer experience across voice, chat, email, WhatsApp, Facebook, and tickets. - [Advanced Analytics](https://gocontact.com/contact-center-software/analytics/goanalytics): BI platform with real-time dashboards, reporting, and predictive analytics. - [Agent Assist](https://gocontact.com/agent-assist/): Real-time AI guidance with live transcription, sentiment analysis, knowledge base suggestions, and compliance monitoring. - [Post-Call AI](https://gocontact.com/post-call-ai/): Automated post-call analytics cutting wrap-up time in half with automatic summarization and tagging. - [Workforce Management](https://gocontact.com/workforce-management/): AI-powered forecasting, scheduling, adherence tracking, and capacity planning. - [Smart Scripts](https://gocontact.com/contact-center-software/features/smart-scripts): Drag-and-drop script builder with dynamic branching, real-time training, and omnichannel support. - [Dialer](https://gocontact.com/contact-center-software/features/dialer): Predictive, power, and preview dialing with voicemail detection, CRM integration, and compliance features. - [IVR](https://gocontact.com/contact-center-software/features/ivr): Intelligent voice routing with natural language processing, self-service options, and callback functionality. - [Call Recording](https://gocontact.com/contact-center-software/workforce-engagement/call-recording): 100% call recording with quality management, compliance monitoring, and e-learning integration. --- ## AI & Automation - [Chatbots](https://gocontact.ai/chatbots): AI-powered chatbots for automated customer service across web, WhatsApp, Facebook, and messaging apps. - [Voicebots](https://gocontact.ai/voicebots): Natural language voice automation for inbound and outbound call handling with 70% task automation. - [Agent Assist](https://gocontact.com/agent-assist/): Real-time AI assistance during live customer interactions. - [Post-Call AI](https://gocontact.com/post-call-ai/): Automatic call summarization, categorization, and sentiment analysis. - [Advanced Analytics](https://gocontact.com/advanced-analytics/): Predictive analytics, customer journey mapping, and AI-driven insights. --- ## Industry Solutions - [BPO (Business Process Outsourcing)](https://gocontact.com/solutions-by-industry/business-process-outsourcing/): Purpose-built for BPO operations with multi-tenant architecture, flexible licensing models, and global scalability. - [Financial Services](https://gocontact.com/solutions-by-industry/financial): Secure contact center solutions with PCI-DSS compliance, call recording, fraud detection, and regulated workflows. - [Retail & eCommerce](https://gocontact.com/solutions-by-industry/retail-ecommerce): Omnichannel customer engagement for retail with order management, abandoned cart recovery, and promotional campaigns. - [Healthcare](https://gocontact.com/solutions-by-industry/healthcare): HIPAA-compliant communications with appointment scheduling, patient engagement, and medical staff coordination. - [Customer Support](https://gocontact.com/solutions-by-industry/customer-support): Multi-channel support operations with ticket management, SLA tracking, and knowledge base integration. - [Sales & Telemarketing](https://gocontact.com/solutions-by-industry/sales-telemarketing): Outbound campaign management with predictive dialing, lead scoring, and CRM integration. --- ## Cloud & Remote Work - [Business Continuity](https://gocontact.com/contact-centre-software/cloud/business-continuity): 99.99% uptime SLA with redundant infrastructure, automatic failover, and disaster recovery. - [Remote Work](https://gocontact.com/contact-centre-software/cloud/remote-work): Full support for distributed teams with browser-based access, mobile apps, and secure VPN connectivity. - [Security](https://gocontact.com/contact-centre-software/cloud/security): Bank-level encryption, SOC 2 compliance, GDPR/LGPD compliance, and ISO certifications. - [Migrate to Cloud](https://gocontact.com/solutions-by-industry/migrate-contact-center-to-cloud): Seamless migration from on-premise or legacy systems with zero downtime and dedicated support. - [Global Markets Solution](https://gocontact.com/solutions-by-industry/single-solution-global-markets): Single platform for multi-country operations with localized features and centralized management. --- ## Integrations - [Salesforce Integration](https://gocontact.com/contact-center-software/integrations/salesforce): Native Salesforce integration with screen pop, click-to-dial, automatic logging, and workflow automation. - [Microsoft Dynamics Integration](https://gocontact.com/contact-center-software/integrations/microsoft-dynamics): Deep Microsoft Dynamics 365 integration for unified CRM and contact center operations. - [CRM Integrations](https://gocontact.com/contact-center-software/integrations): Pre-built connectors for major CRMs and custom API for proprietary systems. --- ## Client Success Stories - [NOS](https://gocontact.com/clients/nos): Leading Portuguese telecom operator improved efficiency by 20% and reduced call times by 15% with GoContact omnichannel platform. - [FNAC](https://gocontact.com/clients/fnac): Major retail chain automated 70% of customer inquiries with AI chatbots while maintaining high customer satisfaction. - [Worten](https://gocontact.com/clients/worten): Electronics retailer achieved 26% operational cost savings with peak-based licensing model. - [Prosegur](https://gocontact.com/clients/prosegur): Global security company unified multi-country operations on single GoContact platform. - [DPD](https://gocontact.com/clients/dpd): Logistics company reduced campaign implementation time by 40% with configuration autonomy. - [José de Mello Saúde](https://gocontact.com/clients/jose-mello-saude): Healthcare group implemented HIPAA-compliant patient communication with 99.99% uptime. - [Tranquilidade](https://gocontact.com/clients/tranquilidade): Insurance company improved first call resolution by 30% with Agent Assist AI. - [All Client Stories](https://gocontact.com/clients): Explore complete portfolio of BPO and enterprise client success stories. --- ## Proven Results **Configuration Autonomy:** 40%+ reduction in campaign implementation costs **Operational Efficiency:** 20% increase in agent productivity **Cost Savings:** 26% reduction in operational costs vs traditional platforms **Call Time Reduction:** 15-20% decrease in average handling time **AI Automation:** 70% of routine tasks automated with bots **Uptime:** 99.99% SLA with redundant cloud infrastructure **ROI Timeline:** Clients achieve positive ROI within 3-6 months --- ## Services & Support - [Customer Success Management (CSM)](https://gocontact.com/services/customer-success-management): Dedicated CSM team with ongoing optimization, training, and strategic guidance. - [Training & Certification](https://goacademy.pt/): GoAcademy training programs for agents, supervisors, and administrators with certification paths. - [24/7 Technical Support](https://gocontact.com/contacts): Round-the-clock support with SLA-backed response times and dedicated account teams. - [Implementation Services](https://gocontact.com/services): White-glove onboarding with migration planning, configuration, and go-live support. --- ## Resources - [Blog](https://gocontact.com/news/): Latest news, product updates, industry insights, and best practices for contact center management. - [eBooks](https://gocontact.com/resources/ebooks): Comprehensive guides on contact center AI, BPO optimization, and customer experience trends. - [Datasheets](https://gocontact.com/resources/datasheets): Technical specifications, feature comparisons, and product documentation. - [Reports & Studies](https://gocontact.com/reports): Industry reports including the Winning Study on GoContact benefits with verified ROI data. - [Webinars](https://gocontact.com/resources/webinars): On-demand and live webinars on AI implementation, workforce management, and platform features. - [Videos](https://gocontact.com/resources/videos): Product demos, customer testimonials, and tutorial videos. - [All Resources](https://gocontact.com/resources): Complete library of contact center resources and thought leadership content. --- ## Company Information - [About GoContact](https://gocontact.com/about-us): Company history, mission, values, and leadership team information. - [Milestones](https://gocontact.com/milestones): Key achievements, product launches, and company growth timeline. - [News & Press](https://gocontact.com/news): Press releases, media coverage, and company announcements. - [Careers](https://gocontact.com/careers): Join the GoContact team - current openings in engineering, sales, support, and operations. - [Partners Program](https://gocontact.com/gopartners-program): Become a GoContact partner with co-selling opportunities, certifications, and revenue share. - [Awards & Recognition](https://gocontact.com/news): Industry awards including Excellence in Customer Relations, Best APCC Contact Center, CIO Review Europe. --- ## Pricing & Licensing - [Pricing Model](https://gocontact.com/pricing): Flexible peak-based licensing model - pay only for maximum concurrent agents per month, representing 26% savings vs traditional seat licensing. - [Request Demo](https://gocontact.com/demo): Schedule a personalized demo to see GoContact platform in action with your specific use cases. - [Talk to a Specialist](https://gocontact.com/talk-to-a-specialist): Connect with GoContact sales team for custom quotes, ROI analysis, and migration planning. --- ## Regional Contacts **Brazil:** [brasil@gocontact.com](mailto:brasil@gocontact.com) **EMEA:** [emea@gocontact.com](mailto:emea@gocontact.com) **LATAM:** [latam@gocontact.com](mailto:latam@gocontact.com) **Portugal:** [comercial@gocontact.pt](mailto:comercial@gocontact.pt) **Spain:** [comercial@gocontact.es](mailto:comercial@gocontact.es) --- **For language-specific content, visit:** - [Español (Spanish)](https://gocontact.com/llms-es.txt) - [Português (Portuguese)](https://gocontact.com/llms-pt.txt) ~~~ ## llms-full Not found.