# Certainly - AI Agents for Customer Experience > Markdown mirror of DialtoneApp's public top-site detail page for `certainly.io`. URL: https://dialtoneapp.com/top-sites/certainly.io/index.md Canonical HTML: https://dialtoneapp.com/top-sites/certainly.io ## Summary - Domain: `certainly.io` - Website: https://certainly.io - Description: ai readable | score 30 | purchase read only - Label: ai_readable - Payment surface: Not available - Purchase boundary: read_only - Control boundary: unknown - Rank: 156510 ## robots ~~~text # Certainly.io , robots.txt # Allow all crawlers by default; block /admin (incl. nested admin tools). User-agent: * Disallow: /admin Disallow: /admin/ Allow: / # Search engines User-agent: Googlebot Disallow: /admin Disallow: /admin/ Allow: / User-agent: Bingbot Disallow: /admin Disallow: /admin/ Allow: / # Social previews User-agent: Twitterbot Allow: / User-agent: facebookexternalhit Allow: / # AI crawlers , welcome for GEO User-agent: GPTBot Allow: / User-agent: ChatGPT-User Allow: / User-agent: Google-Extended Allow: / User-agent: Anthropic-AI Allow: / User-agent: ClaudeBot Allow: / User-agent: PerplexityBot Allow: / User-agent: CopilotBot Allow: / User-agent: Meta-ExternalAgent Allow: / User-agent: Bytespider Allow: / User-agent: CCBot Allow: / User-agent: anthropic-ai Allow: / User-agent: Applebot-Extended Allow: / Sitemap: https://certainly.io/sitemap.xml ~~~ ## llms ~~~text # Certainly # dateModified: 2026-04-22T15:37:04Z > Certainly deploys agentic AI agents that resolve customer queries across web, WhatsApp, email, Instagram, Facebook and SMS. AI that moves fast and still makes your customers feel looked after. ## Latest update: 2026-04-21 - Centralized SEO metadata registry (PAGE_METADATA) with universal PageSEO wrapper covering ~60 sitemap routes for consistent titles, descriptions, canonical URLs, Open Graph tags, and JSON-LD - Added in-admin SEO preview tool (/admin/seo-preview) for previewing Google SERP and OG card rendering before publishing - Updated all blog cover illustrations to custom line-art WebP with brand watermarks - Added Business Case Generator tool for internal stakeholder alignment - Lazy-loaded i18n locales for ~94% smaller initial payload for English visitors - CTA updated to "Book a demo" across all pages and 17 languages ## About Certainly is a Denmark-based agentic AI company serving 500+ brands globally. Founded in 2017, Certainly has processed over 50 million queries and maintains extensive integrations with Shopify, Salesforce, Zendesk and more. ## What Certainly Does Certainly provides an agentic AI platform for customer experience. Unlike traditional chatbots that follow scripted flows, Certainly's AI agents: - **Reason autonomously**: Set a goal and the agent finds the path, handles edge cases, and takes action in real systems - **Connect to your stack**: Shopify, Salesforce, Zendesk, MCP servers, knowledge bases, any system with an API - **Work across every channel**: Web, WhatsApp, Instagram, Facebook, SMS, email , one agent, everywhere - **Support any AI model**: Claude, GPT-5, Gemini, DeepSeek, Mistral, LLaMA, and hundreds more with automatic failover ## Key Differentiators - **Agentic AI, not chatbot**: Autonomous reasoning and action, not scripted flows - **Multi-model**: Switch between Claude, GPT-5, Gemini, and hundreds more models instantly - **Multi-channel**: Single agent deployment across web, WhatsApp, Instagram, Facebook, SMS, email - **Extensive integrations**: Works with your existing tools , no rip-and-replace - **3-step setup**: Name agent → Connect systems → Launch. Live in days, not months - **GDPR compliant**: EU data storage, no AI model training on customer data, 99.9% uptime SLA ## Customer Results All figures verified by Certainly from customer deployments. Source case studies linked inline. - **Fintiba** (Financial Services, 2024): 97% chat containment rate vs. industry average <65%. Source: https://certainly.io/customers/fintiba - **Feastables** (D2C, MrBeast, 2024): 6.5% of total revenue driven by agent ($6.24M USD), 20% higher average order value. Source: https://certainly.io/customers/feastables - **QuadLock** (E-Commerce, 2024): 43.4% resolution rate across 35,000 conversations/month. Source: https://certainly.io/customers/quad-lock - **Yesplay** (iGaming, 2024): 89% helpful interaction rate across 100,000 conversations/month. Source: https://certainly.io/customers/yesplay ## Pricing Transparent, conversation-based pricing. All plans include a 3-month pilot option with 7 days notice to cancel and no long-term commitment. - **Starter** (from €449/mo): 1 AI Agent, web widget, 2,000 conversations/month, 20+ integrations, knowledge base, email support. - **Pro** (from €1,099/mo): 2 AI Agents, 1 additional channel, 10,000 conversations/month, full CRM integrations, priority support. Most popular. - **Enterprise** (bespoke pricing): Unlimited AI Agents, all channels, 30,000+ conversations/month, dedicated onboarding, custom SLA, white-label. - **Overages**: Billed at a reduced per-conversation rate. You are never cut off. - **LLM costs**: Bring your own API key or top up through Certainly. €1,000 starter credit included. - Pricing details: https://certainly.io/pricing - ROI Calculator: https://certainly.io/roi-calculator ## Industries - Customer Support: https://certainly.io/customer-support - Conversational Commerce: https://certainly.io/conversational-commerce - E-Commerce: https://certainly.io/ecommerce - Financial Services: https://certainly.io/financial-services - Healthcare: https://certainly.io/healthcare - iGaming & Betting: https://certainly.io/igaming - Education: https://certainly.io/education - SaaS & Technology: https://certainly.io/saas - Retail & E-Commerce: https://certainly.io/retail - Live Events & Ticketing: https://certainly.io/live-events - Fashion E-Commerce: https://certainly.io/fashion-ecommerce — Sizing, multi-variant detection, image-based RMA, peak-season scaling, cross-border, loyalty. - Beauty & Cosmetics: https://certainly.io/beauty-cosmetics — Shade matching, ingredient lookup, subscription save-paths, ingredient-aware recommendations. - Consumer Electronics: https://certainly.io/consumer-electronics — Spec comparison, warranty integration, high-AOV escalation, technical troubleshooting in chat. - Home, Furniture & DIY: https://certainly.io/home-furniture — Dimension and room-fit advice, white-glove delivery scheduling, photo-based damage claims, project bundles. - Food & Grocery: https://certainly.io/food-grocery — Allergens, delivery slots, substitutions, age verification, recall comms, recipe-to-basket meal planning. - Health & Wellness: https://certainly.io/health-wellness — Subscription churn-save flows (pause, ship-to-locker, cadence stretch), Recharge/Skio/Ordergroove integration. - In-Store Experience: https://certainly.io/in-store-experience — Associate copilot on tablets, fitting-room QR concierge, self-service kiosks, and a phygital web ↔ store handoff that turns reservations into completed in-store baskets. - HR & Internal Operations: https://certainly.io/hr-operations - Marketing: https://certainly.io/marketing - Agencies & BPOs: https://certainly.io/agencies ## Enterprise Features - GDPR compliant, EU data storage - 99.9% uptime SLA with contractual credits - OAuth 2.0, SSO, role-based access control - Dedicated onboarding and implementation - Full conversation logs and analytics - White-label options ## Pages ### Platform - Homepage: https://certainly.io - AI Agents: https://certainly.io/ai-agents - Agent Builder: https://certainly.io/agent-builder - AI Flexibility (Multi-Model): https://certainly.io/ai-flexibility - Integrations & Channels: https://certainly.io/integrations - Data & Reporting: https://certainly.io/data-reporting - Pricing: https://certainly.io/pricing - ROI Calculator: https://certainly.io/roi-calculator - Book a Demo: https://certainly.io/demo - Build Your Business Case: https://certainly.io/business-case ### Integrations - Zendesk Partnership: https://certainly.io/zendesk - Salesforce Integration: https://certainly.io/salesforce - Shopify Integration: https://certainly.io/shopify-integration - Dixa Integration: https://certainly.io/dixa - Freshdesk Integration: https://certainly.io/freshdesk - Help Scout Integration: https://certainly.io/helpscout - Gorgias Integration: https://certainly.io/gorgias ### Regions - United Kingdom: https://certainly.io/gb - Nordics: https://certainly.io/nordics - DACH (Germany, Austria, Switzerland): https://certainly.io/dach - Benelux: https://certainly.io/benelux - North America: https://certainly.io/north-america - UK Retail: https://certainly.io/gb/retail - UK Financial Services: https://certainly.io/gb/financial-services - Nordics SaaS: https://certainly.io/nordics/saas - Nordics Education: https://certainly.io/nordics/education - DACH Retail: https://certainly.io/dach/retail - DACH Financial Services: https://certainly.io/dach/financial-services - North America Healthcare: https://certainly.io/north-america/healthcare - North America SaaS: https://certainly.io/north-america/saas ### Tools - AI Readiness Quiz: https://certainly.io/ai-readiness-quiz - Ticket Analyzer: https://certainly.io/ticket-analyzer - Thumbnail Generator: https://certainly.io/thumbnail-generator ### Use Cases - Customer Support: https://certainly.io/customer-support - Conversational Commerce: https://certainly.io/conversational-commerce - E-Commerce: https://certainly.io/ecommerce - Marketing: https://certainly.io/marketing - HR & Internal Operations: https://certainly.io/hr-operations - Agencies & BPOs: https://certainly.io/agencies ### Industries - Industries Overview: https://certainly.io/industries - Financial Services: https://certainly.io/financial-services - Healthcare: https://certainly.io/healthcare - iGaming & Betting: https://certainly.io/igaming - Education: https://certainly.io/education - SaaS & Technology: https://certainly.io/saas - Retail & E-Commerce: https://certainly.io/retail - Live Events & Ticketing: https://certainly.io/live-events ### Company - About: https://certainly.io/about - Insights (Blog): https://certainly.io/blog - Customer Stories: https://certainly.io/customers - CX Academy: https://certainly.io/cx-academy - Contact: https://certainly.io/contact - Partnerships: https://certainly.io/partnerships - Referral Programme: https://certainly.io/referral - AI Glossary: https://certainly.io/glossary - Authors: https://certainly.io/authors - Press & Media: https://certainly.io/press - Security & Compliance: https://certainly.io/security - Careers: https://certainly.io/careers ## Comparison Pages - Certainly vs Intercom Fin: https://certainly.io/compare/certainly-vs-intercom-fin - Certainly vs Ada: https://certainly.io/compare/certainly-vs-ada - Certainly vs Tidio: https://certainly.io/compare/certainly-vs-tidio - Certainly vs Gorgias AI: https://certainly.io/compare/certainly-vs-gorgias - Certainly vs Zendesk AI: https://certainly.io/compare/certainly-vs-zendesk-ai - Certainly vs DigitalGenius: https://certainly.io/compare/certainly-vs-digital-genius - Certainly vs Kore.ai: https://certainly.io/compare/certainly-vs-kore-ai - Zendesk vs Freshdesk AI: https://certainly.io/compare/zendesk-vs-freshdesk-ai - Certainly vs Zowie: https://certainly.io/compare/certainly-vs-zowie - Certainly vs Salesforce Agentforce: https://certainly.io/compare/certainly-vs-salesforce-agentforce ## Full Documentation For comprehensive product details, customer data, and technical specifications, see https://certainly.io/llms-full.txt ~~~ ## llms-full ~~~text # Certainly, Full Context for AI # dateModified: 2026-04-22 ## Company Overview Certainly is a Denmark-based agentic AI company that deploys autonomous AI agents for customer experience. Founded in 2017, Certainly serves 500+ brands globally, has processed 50M+ customer queries, and maintains extensive integrations with popular tools. The platform enables businesses to deploy AI agents that reason, act, and resolve across every customer channel, including web, WhatsApp, Instagram, Facebook, SMS, and email. ## Product Details ### Core Technology: Agentic AI Unlike traditional chatbots that follow scripted decision trees, Certainly's AI agents operate autonomously. You set a goal (e.g., "resolve order tracking queries") and the agent: - Finds the optimal path to resolution - Handles edge cases without human intervention - Takes real actions in connected systems (refunds, order updates, ticket creation) - Escalates to humans only when configured to do so, with full context preserved ### Multi-Model Architecture Certainly supports multiple AI model providers simultaneously: - **Anthropic**: Claude Opus 4, Sonnet 4, Haiku (native integration) - **Google**: Gemini 2.0 Pro, Flash, Ultra (native integration) - **OpenAI**: GPT-5.4, GPT-5.1, o3 (native integration) - **OpenRouter**: DeepSeek, Mistral, LLaMA, Qwen, and hundreds more models Key capabilities: - Switch models in seconds without rebuilding - Automatic failover if a provider goes down - Cost optimization: route simple queries to lighter models - New models integrated as they launch ### Channel Support Single agent deployment across: - Web chat widget - WhatsApp Business - Instagram Direct Messages - Facebook Messenger - SMS - Email ### Integrations - **E-Commerce**: Shopify, any platform, order data, product catalogues, checkout flows - **CRM & Helpdesk**: Salesforce, Zendesk, any CRM, ticketing tools, live chat, escalation flows - **Marketing & Data**: Email tools, analytics, customer data platforms, loyalty programmes - **AI & Knowledge**: Web search, MCP servers, knowledge bases, internal documentation - **Custom**: Any API, webhooks, legacy systems, internal tools ### Three-Layer Analytics 1. **Traffic**: Conversation volume, timing, peak periods 2. **Business Impact**: Resolution rates, revenue attribution, drop-off analysis 3. **AI Insights**: Topic clustering, sentiment trends, gap identification ### Setup Process 1. Name your agent and describe its job in 2 sentences 2. Connect your tools (clicks, not code) 3. Hit publish , live and resolving from day one ## Customer Success Data | Customer | Industry | Key Metric | Detail | |----------|----------|------------|--------| | Fintiba | Financial Services, Germany | 97% containment | Multilingual support for international students, industry avg <65% | | Feastables | D2C (MrBeast) | $6.24M revenue | 6.5% of total revenue, 20% higher AOV, NPS 52 (avg 42) | | QuadLock | E-Commerce, Global | 43.4% resolution | 35,000 conversations/month | | Yesplay | Gaming, Entertainment | 89% helpful rate | 100,000 conversations/month, AI CSAT avg ~80% | ## Pricing Plans Certainly uses transparent, conversation-based pricing. All plans include a 3-month pilot option with 7 days notice to cancel and no long-term commitment. Pricing is flexible: Certainly works with each client to find the right structure based on their conversation volume, channel requirements, and use case. The figures below are published starting points, not rigid gates. If your needs do not fit neatly into a tier, Certainly will work with you to build a package that does. ### Starter (from €449/mo | $449/mo | kr 3,349/mo) , For new customers signing up in 2026 - 1 AI Agent - Web widget channel - 2,000 conversations/month included (24,000/year) - ~€0.22 per conversation - Connect your knowledge base and website - 20+ pre-built integrations (Shopify, Zendesk, HubSpot, etc.) - Email support ### Pro (from €1,099/mo | $1,099/mo | kr 8,249/mo) , Most Popular , For new customers signing up in 2026 - 2 AI Agents - 1 additional channel: Facebook, Instagram, WhatsApp, or Email - 10,000 conversations/month included (120,000/year) - ~€0.11 per conversation - Full CRM and stack integrations (Salesforce, Zendesk, HubSpot, etc.) - Personalised responses using your CRM data - Priority engineering support - Everything in Starter included ### Enterprise (bespoke pricing , enquire) - Unlimited AI Agents - All channels: Web, WhatsApp, Instagram, Facebook, SMS, Email - 30,000 conversations/month included (360,000/year) - ~€0.09 per conversation - Dedicated onboarding and implementation team - Custom SLA with 99.9% uptime guarantee and contractual credits - Dedicated account manager - White-label options - SSO and RBAC - Sandbox environment for pre-launch testing - Everything in Pro included ### Conversation Definition One conversation equals one session from first message until 10 hours of inactivity or 7 days, whichever comes first. A customer returning after timeout starts a new conversation. ### Overages Billed at a reduced per-conversation rate. You are never cut off. Enterprise overages are automatically discounted. ### LLM Costs Bring your own API key and pay your AI provider at cost. For OpenAI, you can top up through Certainly (20% management fee applies). €1,000 starter credit included with all plans. ### Consultancy and Managed Service Certainly's team can build and run your AI agent for you. No IT department required. Consultancy packages are available for organisations that want hands-on implementation support. ### Flexibility Certainly does not operate on a one-size-fits-all model. If your conversation volume, channel mix, or use case does not fit neatly into a published tier, the team will work with you to build a pricing structure that reflects your actual needs. This includes custom volume commitments, multi-brand deployments, seasonal scaling, and pilot-to-production transitions. Contact sales@certainly.io or book a demo at https://certainly.io/demo to discuss. ### API and Technical Capabilities - RESTful API for conversation management and analytics - Webhook support for real-time event streaming - MCP (Model Context Protocol) server compatibility - Custom model routing: assign specific AI models to specific agent tasks - Automatic model failover across providers - Conversation history and analytics APIs - Integration with any system that has an API Visit https://certainly.io/pricing or book a demo at https://certainly.io/demo for current pricing. ## Enterprise & Security - GDPR compliant, all data stored in EU - Customer data never used to train AI models - 99.9% uptime SLA with contractual credits - Multi-region redundancy with automatic failover - OAuth 2.0 and API key authentication - Role-based access control (RBAC) - SSO support - Sandbox environment for pre-launch testing - Full DPA signed with all clients - Complete conversation logs and audit trails - Resolution analytics, CSAT tracking, performance dashboards ## Competitive Positioning Certainly sits between: - **CRM chatbots** (simple but limited, scripted flows, no real action) - **Bespoke LLM builds** (powerful but months to deploy, no platform, you own everything) Certainly provides: agentic AI that acts + every channel connected + your stack intact + live in days + supported from day one. ## Complete Site Map ### Platform - Homepage: https://certainly.io - AI Agents: https://certainly.io/ai-agents - Agent Builder: https://certainly.io/agent-builder - AI Flexibility (Multi-Model): https://certainly.io/ai-flexibility - Integrations & Channels: https://certainly.io/integrations - Data & Reporting: https://certainly.io/data-reporting - Pricing: https://certainly.io/pricing - ROI Calculator: https://certainly.io/roi-calculator - Get a Demo: https://certainly.io/demo ### Integrations - Zendesk Partnership: https://certainly.io/zendesk - Salesforce Integration: https://certainly.io/salesforce - Shopify Integration: https://certainly.io/shopify-integration ### Use Cases - Customer Support: https://certainly.io/customer-support - Conversational Commerce: https://certainly.io/conversational-commerce - E-Commerce: https://certainly.io/ecommerce - Marketing: https://certainly.io/marketing - HR & Internal Operations: https://certainly.io/hr-operations - Agencies & BPOs: https://certainly.io/agencies ### Industries - Industries Overview: https://certainly.io/industries - Financial Services: https://certainly.io/financial-services - Healthcare: https://certainly.io/healthcare - iGaming & Betting: https://certainly.io/igaming - Education: https://certainly.io/education - SaaS & Technology: https://certainly.io/saas - Retail & E-Commerce: https://certainly.io/retail - Live Events & Ticketing: https://certainly.io/live-events - Fashion E-Commerce: https://certainly.io/fashion-ecommerce — Multifaceted Conversational AI for fashion: pre-purchase styling, region-aware sizing, multi-variant detection, image-based RMA (photo upload identifies SKU/condition), high-AOV cart recovery, order tracking, loyalty/back-in-stock, and cross-border (15 languages, geo currency, duty clarity). Cuts size-related returns up to 35%, RMA handling from ~8 min to under 60s. Peak-season auto-scaling for drops and Black Friday. GDPR/UK GDPR/CCPA/PIPEDA/SOC 2/PCI compliant. MCP-native Shopify integration. ### Customer Stories - All Stories: https://certainly.io/customers - Fintiba: https://certainly.io/customers/fintiba - Feastables: https://certainly.io/customers/feastables - QuadLock: https://certainly.io/customers/quadlock - Atlantic Pet Products: https://certainly.io/customers/atlantic-pet-products - Rat & Boa: https://certainly.io/customers/rat-and-boa ### Insights - Insights hub: https://certainly.io/blog - Top 10 Ways AI Agents Are Transforming CX in 2026: https://certainly.io/blog/top-10-ai-agents-transforming-cx-2026 - Generative Engine Optimization (GEO), The Definitive Guide for 2026: https://certainly.io/blog/generative-engine-optimization-geo-guide-2026 - The A-to-Z of AI: https://certainly.io/blog/a-to-z-of-ai-glossary - Why Agencies Offering Conversational AI Win More Clients: https://certainly.io/blog/agencies-conversational-ai-win-clients - 15 Customer Service Tips That Actually Matter in 2026: https://certainly.io/blog/customer-service-tips-2026 - Top AI, Big Data and Analytics Publications Worth Reading in 2026: https://certainly.io/blog/top-ai-big-data-publications - Best AI Chatbots for E-Commerce in 2026: https://certainly.io/blog/best-ai-chatbots-for-ecommerce-2026 - LLM Providers Compared, The Complete Guide for 2026: https://certainly.io/blog/llm-providers-comparison-2026 ### Company - About: https://certainly.io/about - CX Academy: https://certainly.io/cx-academy - Contact: https://certainly.io/contact - Partnerships: https://certainly.io/partnerships - Referral Programme: https://certainly.io/referral - AI Glossary: https://certainly.io/glossary - Authors: https://certainly.io/authors - Press & Media: https://certainly.io/press - Careers: https://certainly.io/careers ### Comparisons - Compare Overview: https://certainly.io/compare - Certainly vs Intercom Fin: https://certainly.io/compare/certainly-vs-intercom-fin - Certainly vs Ada: https://certainly.io/compare/certainly-vs-ada - Certainly vs Tidio: https://certainly.io/compare/certainly-vs-tidio - Certainly vs Gorgias AI: https://certainly.io/compare/certainly-vs-gorgias - Certainly vs Zendesk AI: https://certainly.io/compare/certainly-vs-zendesk-ai - Certainly vs DigitalGenius: https://certainly.io/compare/certainly-vs-digital-genius - Certainly vs Kore.ai: https://certainly.io/compare/certainly-vs-kore-ai - Zendesk vs Freshdesk AI: https://certainly.io/compare/zendesk-vs-freshdesk-ai - Certainly vs Zowie: https://certainly.io/compare/certainly-vs-zowie - Certainly vs Salesforce Agentforce: https://certainly.io/compare/certainly-vs-salesforce-agentforce ### Legal - Privacy Policy: https://certainly.io/privacy - Terms of Service: https://certainly.io/terms - Data Processing Agreement: https://certainly.io/dpa ## Contact - Website: https://certainly.io - Demo booking: https://certainly.io/demo - Sales: sales@certainly.io - Privacy: privacy@certainly.io - DPO: dpo@certainly.io ~~~