# AI-Powered Customer Experience Solutions | Botika > Markdown mirror of DialtoneApp's public top-site detail page for `botika.online`. URL: https://dialtoneapp.com/top-sites/botika.online/index.md Canonical HTML: https://dialtoneapp.com/top-sites/botika.online ## Summary - Domain: `botika.online` - Website: https://botika.online - Description: ai readable | score 20 | purchase read only - Label: ai_readable - Payment surface: Not available - Purchase boundary: read_only - Control boundary: unknown - Rank: 477710 ## robots ~~~text User-agent: * Disallow: Sitemap: https://botika.online/sitemap.xml ~~~ ## llms ~~~text # Botika Teknologi Indonesia > PT Botika Teknologi Indonesia is an Indonesian B2B SaaS AI platform company founded in 2017. > It provides conversational AI solutions — including chatbots, voicebots, digital human AI, > omnichannel customer service, and WhatsApp business automation — for enterprise clients > across Indonesia and 14 countries in Southeast and East Asia. ## Company Overview PT Botika Teknologi Indonesia (trading as Botika) is headquartered in Indonesia and was founded in 2017. Botika builds and operates an integrated ecosystem of AI-powered communication products serving B2B enterprise clients. Its core expertise is in natural language processing (NLP), large language models (LLM) fine-tuned for Bahasa Indonesia, voice AI (text-to-speech and speech-to-text), and digital human avatar technology. Botika's products are used by over 100 enterprise clients across industries including energy, transportation, automotive, healthcare, education, logistics, and government. Geographic reach: Indonesia (primary market), Malaysia, Singapore, Philippines, Thailand, Bangladesh, Vietnam, Cambodia, South Korea, Japan, Taiwan, China. Supported languages include Bahasa Indonesia, English, and local languages across Southeast and East Asian markets, as well as Zalo and WeChat channel integrations for specific country markets. ## Products ### Chatbot AI (Platform Botika) - URL: https://platform.botika.online/gpt - No-code and low-code chatbot builder powered by Botika's NLP and LLM engine - Supports complex conversation flows, LLM integration, and multiple deployment channels - Channels: WhatsApp, Instagram, Facebook Messenger, webchat, mobile app, email - Use cases: customer service automation, lead generation, HR automation, e-commerce - Available as a free promo from January to June 2026 ### Omnibotika (Omnichannel Platform) - URL: https://omni.botika.online - Unified customer service dashboard integrating all communication channels - Features: automatic routing, SLA management, ticketing, conversation tracking, incoming call recording, chatbot handoff - Channels: WhatsApp, Instagram, Facebook, voice calls, video calls, webchat, email, marketplace integrations - ASEAN ICT Awards 2021 Bronze Winner - Use cases: customer service teams, contact centers, enterprise support operations ### Digital Human AI (Human AI) - Part of the Botika product ecosystem; demo available via botika.online - Interactive AI avatar platform with metahuman-style visuals and natural voice - Integrates STT, TTS, LLM, and API connectivity - Deployable on: websites, mobile apps, kiosk machines, LCD displays - Use cases: customer service, digital banking, healthcare, advertising, MC/event host, tour guide, internal HR, public service, government kiosks - Notable deployment: Nilam KAI — digital human AI for PT Kereta Api Indonesia (KAI), showcased at Microsoft BUILD AI Day 2024 with CEO Satya Nadella ### Voicebot AI - AI-powered voice call automation supporting inbound and outbound calls - Features: multilingual TTS and STT, natural language understanding, 24/7 automation - Use cases: customer support hotlines, appointment booking, debt collection, surveys - Available as a free promo from January to June 2026 ### WhatsApp Official (WA Official / WABIS) - URL: https://waofficial.botika.online - WhatsApp Business API platform with Green Tick verification support - Features: broadcast messaging, chatbot integration, agent handoff, multi-agent inbox - Use cases: customer notification, marketing campaigns, customer service via WhatsApp ### VoiceBotika (Voice AI Platform) - URL: https://voice.botika.online - Speech-to-text (STT) and text-to-speech (TTS) engine - Features: multilingual support, voice cloning, voice conversion, translation - Available as a mobile app (Android: Google Play) - Use cases: accessibility tools, content creation, transcription, smart speaker integration ### Botika LLM - Multilanguage large language model, optimized for Bahasa Indonesia and Southeast Asian languages - Deployment: cloud and on-premise (for regulatory compliance, including banking and government) - Features: RAG (Retrieval-Augmented Generation), domain-specific fine-tuning, confidence scoring, feedback loops, third-party API integration - Pricing (as of 2025): Input Rp 34,000 per 1 million tokens; Output Rp 66,000 per 1 million tokens - Cost comparison: 35% cheaper than ChatGPT Turbo, 74% cheaper than GPT-4o, 70% cheaper than Claude 3.5 Sonnet - Key differentiator: superior naturalness and accuracy in Bahasa Indonesia vs general-purpose models like Llama 3 ## Clients (Notable) - PLN (Perusahaan Listrik Negara) — Indonesian state electricity company - PT Kereta Api Indonesia (KAI) — national railway, Digital Human AI deployment - MRT Jakarta — Jakarta mass rapid transit operator - Suzuki Indonesia — automotive - DFSK Motor — automotive - Combiphar — pharmaceutical - Universitas Gadjah Mada (UGM) — leading Indonesian university - Sealand (A Maersk Company) — global logistics - Icon Plus — ICT subsidiary of PLN - KJRI Johor Bahru (Konsulat Jenderal Republik Indonesia) — government/consulate - Seiya — logistics and shipment tracking - Indosat Ooredoo Hutchison — telecommunications (partnership for sovereign AI) - 100+ enterprise clients total across 14 countries ## Awards and Recognition - Baparekraf Scale-Up Champions 2024 — Top 5 Selected Startup (Ministry of Tourism and Creative Economy, Indonesia) - Microsoft BUILD AI Day 2024 — Featured partner for Digital Human AI (KAI/Nilam) at Satya Nadella's Indonesia visit - Microsoft Generative AI Champion Partner 2023 — Microsoft Indonesia Partner Award presented at FY24 Microsoft Indonesia Kick Off - ASEAN ICT Awards (AICTA) 2021 — Bronze Winner, Private Sector Category (product: Omnibotika) - SXSW 2020 — Indonesian Representative - Telkomsel NextDev 2018 — 2nd Evangelist ## Key Differentiators 1. Bahasa Indonesia LLM: purpose-built language model with superior performance in Bahasa Indonesia vs general-purpose global models 2. Fully integrated ecosystem: chatbot, voicebot, omnichannel, digital human, and WhatsApp — all from one vendor, with native integrations between products 3. On-premise deployment: available for sectors requiring data sovereignty (banking, government) 4. Competitive LLM pricing: significantly cheaper than OpenAI and Anthropic models 5. Southeast Asian market expertise: 8+ years of localization across 14 countries and regional platforms (Zalo, WeChat, LINE) 6. Proven enterprise track record: clients include state-owned enterprises, ASEAN-scale logistics companies, and government bodies ## Company Milestones - 2017: Founded; launched Platform Botika, Botmaster, NLP & Machine Learning engine - 2018: Launched Omnibotika, Text-to-Speech, Speech-to-Text, Image & Voice Recognition - 2019: Launched Voicebotika & Smart Speaker Engine - 2020: Released Platform v2; represented Indonesia at SXSW - 2021: Released Voicebotika TTS mobile app; ASEAN ICT Awards Bronze Winner - 2022: Launched WhatsApp Business Solution (WABIS) - 2023: Launched Luna (LLM-powered virtual assistant app) & Platform v3 - 2024: Introduced Digital Human AI and Multilanguage LLM; Microsoft Generative AI Champion; featured at Microsoft BUILD AI Day ## Contact and Links - Main website: https://botika.online - Omnichannel platform: https://omni.botika.online - WhatsApp Official platform: https://waofficial.botika.online - Voice AI platform: https://voice.botika.online - Chatbot platform: https://platform.botika.online/gpt - Blog: https://blog.botika.online - LinkedIn: https://www.linkedin.com/company/botika - Twitter/X: https://twitter.com/BotikaOnline - Instagram: https://www.instagram.com/botikaonline - Facebook: https://www.facebook.com/botikaonline - Business inquiries: [see contact page at https://botika.online] - Partnership/investment: [see about page at https://botika.online/about-us/] - HR/careers: [see about page at https://botika.online/about-us/] ## Optional: Pages for AI Reference - Products overview: https://botika.online/product/index.php - Client list: https://botika.online/clients/index.php - Awards and recognitions: https://botika.online/publications/index.php - About the company: https://botika.online/about-us/index.php - Privacy policy: https://botika.online/botika-privacy-policy/index.php - Terms and conditions: https://botika.online/terms-and-conditions-2/index.php ~~~ ## llms-full Not found.