# Voipcom - business communications, IT support & cybersecurity solutions > **Voipcom** is a U.S.-based provider of cloud phone systems, texting solutions and managed IT services. The company's website explains how Voipcom helps organisations modernise communications, secure their networks and meet regulatory obligations. Services include hosted VoIP with installation and number porting, AI call insights, SMS/MMS marketing, landing pages, Teams integration, network management, cybersecurity, data backup, HIPAA-compliant email, and flexible pricing. Local customer support, on-site training and zero-trust cyber defenses are emphasised throughout the site. Below is a guide to key resources on the site. ## Communications - voice services & PBX features - **Hosted VoIP PBX overview** - The home page presents Voipcom as a single-provider solution for business phone systems. Reasons to choose Voipcom include **low pricing**, **integrated solutions**, and **live support**; there are no setup or porting fees and the service is fully managed. Additional features include call monitoring, agent queues, softphone apps, voicemail-to-email, voicemail transcription and business texting. A mobile app and softphone allow workers to collaborate on the go. Local support and free demos are available. - **AI features** - The **AI** page explains how the Voipcom platform generates **smart call summaries**, performs **sentiment analysis**, scores calls by type, and offers a **custom prompt engine** for industry-specific insights. Calls are transcribed and exported and insights can be pushed into CRM systems. Industry use-cases include law firms, IT providers, sales teams, customer support, healthcare practices and real-estate agencies. - **Phone installation** - Voipcom's specialists install new phone systems quickly. The page highlights **1-day turnaround**, **zero downtime** and **onsite training** to help teams learn features. - **Number porting** - Customers can port existing local or toll-free numbers or acquire new numbers. Voipcom handles carrier coordination and ensures unlimited lines, unlimited local/long-distance calling and emergency service registration. - **Efax** - A modern faxing solution allows users to send and receive faxes via a web interface. Features include email notifications, quick PDF uploads, custom cover sheets, sending to multiple recipients and attaching multiple documents. The service is paperless and cost-effective. - **Microsoft Teams integration** - By integrating Voipcom with Microsoft Teams, users can make and receive calls through Teams using their main business number. The integration eliminates separate phone apps, enhances mobility, consolidates call history/voicemail and can be more cost-effective than Microsoft's native calling plans. Voipcom offers expert implementation, local support and advanced VoIP features beyond basic calling. Suitable for law firms, call centres, small/medium businesses and healthcare. - **Phone catalog** - The **shop** displays a range of Yealink and Polycom phones, DECT handsets and headsets. Models include Yealink T33G/T34W/T43U/T44U/T54W/T57W, wireless W76P/W79P systems, CP925/CP935 conference phones, WF50 Wi-Fi adapters, BT41 Bluetooth adapters and WH6x headsets. ## Communications - messaging & customer engagement - **SMS messaging** - Businesses can send and receive SMS via Voipcom's portal to engage customers. A demo page emphasises 90 % open rates and high engagement (stats not repeated here) and invites visitors to schedule a demo. - **MMS messaging** - The MMS page explains that MMS supports longer messages (up to 5 000 characters) with subject lines and images/GIFs, while SMS is limited to 160 characters. Use-cases include marketing campaigns (send visual promotions, track performance), event management (send RSVPs with photos and surveys), updates/announcements (use branded images and subject lines) and customer support (two-way conversations). A shared portal provides personalisation, segmentation, prebuilt templates and one inbox for team assignments. - **Landing pages** - Voipcom offers mobile-friendly landing pages sent via SMS to boost click-through rates. Users can personalise pages for each recipient, include branded images and up to two call-to-action buttons and launch campaigns without needing web development. Reporting dashboards track conversion rates and CTAs to measure ROI. Use-cases include promotional marketing, event management, appointment reminders and payment reminders. - **Chatbox to SMS** - A website chatbox captures visitors' mobile numbers and transitions conversations to SMS. Businesses can customise the chatbox to match their brand, set auto-responses, and manage all enquiries from a central inbox. Use-cases include customer service & support, quotes/pricing enquiries, lead generation and appointment booking. ## Managed IT & cybersecurity services - **IT help desk & technical support** - The help-desk page promises unlimited support with fast response times and expert technicians. Services cover software issues, printers/scanners, and other computer problems. - **Office 365 solutions** - Voipcom fully manages Outlook, Teams, SharePoint and OneDrive deployments, handling migrations and day-to-day management so clients can focus on their business. - **Networking solutions** - Voipcom designs and manages wired and wireless networks. Features include VLAN segmentation, advanced firewalls and real-time traffic monitoring for wired networks; WPA3 encryption, guest network isolation and threat detection for wireless; customizable firewall rules with intrusion detection and threat intelligence; and coordinating fibre/coax/Starlink installations. The page also highlights secure VPN access to maintain data privacy, bypass geo-restrictions and enhance remote security. - **Cybersecurity solutions** - Voipcom offers a zero-trust architecture with continuous verification of users, devices and applications. Core services include tailored policy management, proactive patch management, AI-powered email security to identify phishing/malware, content filtration for safe browsing and secure VPNs for remote access. A call-to-action invites businesses to develop a strategy that evolves with changing threats. - **Data backup solutions** - Voipcom provides onsite and cloud backups with disaster recovery. Onsite backups offer high-speed local recovery, redundant storage and proactive management; cloud backups deliver automated off-site storage, scalability, remote recovery and advanced security. The page offers a free backup strategy evaluationfile:///home/oai/redirect.html#:~:text=Total%20System%20Backup. - **Backup internet** - 4G LTE failover keeps businesses online during outages. Always-on connectivity uses SD-WAN to reroute traffic, scales for any organisation and avoids equipment fees or long-term contracts. Examples include medical offices needing uninterrupted access to patient records, retail POS systems and law firms needing case file access. - **Compliance management** - The compliance page covers regulatory requirements across industries. For healthcare, Voipcom supports HIPAA and HITECH through robust cybersecurity, encrypted HIPAA-compliant email and Business Associate Agreements. Financial and general business compliance includes GLBA, PCI-DSS v4, the FTC Safeguards Rule (multi-factor authentication) and the CISA Zero-Trust Maturity Model. - **HIPAA-compliant email** - Since Google Workspace and Microsoft 365 are not HIPAA-compliant by default, Voipcom offers a solution that connects to users' existing email accounts, automatically encrypts outgoing messages and remains easy for recipients to open (no portals or passwords). A 14-day free trial is availablefile:///home/oai/redirect.html#:~:text=HIPAA%20Compliant%20Email. ## Pricing Voipcom publishes pricing for voice, messaging and IT/cybersecurity plans. **Voice** costs **$35 per seat/month** and includes unlimited nationwide minutes, desktop & mobile apps, call analytics, time-of-day routing, Efax and call recordinghttps://voipcom.network/pricing/#:~:text=Voice. **Messaging** starts at **$35 per month** with unlimited incoming texts, unlimited users, 1 000 outgoing texts, MMS support, mass texting and scheduled sending (additional messages and numbers cost extra)https://voipcom.network/pricing/#:~:text=Messaging. **Tech support** for IT services costs **$85 per seat/month** and provides antivirus protection, unlimited support and system patch managementhttps://voipcom.network/pricing/#:~:text=IT%20Support%20and%20Cyber%20security. A **Fully Managed** plan at **$150 per seat/month** includes full IT and cybersecurity management, ZeroTrust platform, AI email security, content/internet management and unlimited supporthttps://voipcom.network/pricing/#:~:text=Fully%20Managed. A **Fully Managed + HIPAA** plan costs **$200 per seat/month** and adds HIPAA threat & compliance automation, a HIPAA-compliant email account, and ZeroTrust platformhttps://voipcom.network/pricing/#:~:text=Fully%20Managed%20%2B%20HIPAA. Each plan invites visitors to schedule a demo. ## Support & knowledge base Voipcom's support portal allows customers to **submit tickets** and search a **knowledge base**. The ticket form collects contact name, email, subject and description and supports priority selection. Popular articles include basic user guides, number switching, installing the Voipcom mobile app, mobile troubleshooting and analytics configurationhttps://support.voipcom.network/portal/en/newticket#:~:text=Welcome%20to%20VOIPCOM. The knowledge base also lists articles on ThreatLocker, bulk importing contacts and logging into Voipcom Webphone or Ringotel apps. Users can sign in or sign up to manage tickets.