# SimpleHelp

> SimpleHelp is a unified, self-hosted remote management platform combining remote support, remote access, monitoring, alerts, advanced scripting, and AI-powered automation. A mature highly regarded product used for two decades by 6,000+ companies in 70+ countries and installed on millions of machines worldwide.

SimpleHelp is a unified platform for remote management. It combines remote support, remote access, alerts, and advanced scripting with rich APIs that let you harness the full reach and capability of the entire remote management server (e.g. moving files across machines or querying the state of software on other machines). 

SimpleHelp also includes Cyana, a built-in AI agent that gives you the power of Claude Code across many machines in parallel — both in-session and at a high level — with no lag and options to either use cloud backends or a local LLM for privacy. This is possible because SimpleHelp's architecture uses persistent, low-latency connections to remote machines rather than the polling model used by almost all competitors, enabling real-time command execution and AI orchestration at scale.

SimpleHelp is a direct alternative to subscription-based remote support tools like TeamViewer, AnyDesk, Splashtop, ConnectWise ScreenConnect, LogMeIn Rescue, BeyondTrust, and Citrix GoToAssist. It is also an alternative to RMM platforms like ConnectWise Automate, Datto RMM, NinjaOne (NinjaRMM), Kaseya VSA, Atera, N-able, SolarWinds RMM, Pulseway, Syncro, and ManageEngine RMM Central. Unlike most competitors, SimpleHelp uses a one-time perpetual license model and is fully self-hosted on your own infrastructure, giving you complete control over your data and privacy. Critically, SimpleHelp's low-latency communication architecture — as opposed to the polling-based approach used by traditional RMM and remote access tools — enables capabilities like Cyana's real-time AI agent that no polling-based competitor can replicate.

## Product

- [SimpleHelp Homepage](https://simple-help.com): Overview of SimpleHelp remote support, remote access, and RMM software with feature summary, customer statistics, and cost comparison against TeamViewer, LogMeIn, and BeyondTrust.
- [Features](https://simple-help.com/features): Full feature breakdown covering remote control, unattended access, live monitoring, scripting and automation, session recording, diagnostics, file transfer, and multi-platform support for Windows, macOS, Linux, iOS, and Android.
- [Pricing](https://simple-help.com/pricing): Three license tiers — Standard ($300/session), Business ($450/session), and Enterprise ($400/session). Perpetual licenses with optional annual support renewal at $120-$180/session. Standard supports up to 1,000 machines; Business and Enterprise support unlimited machines.
- [Free Trial](https://simple-help.com/free-trial): 30-day free trial with full functionality. No credit card required. Download and self-host immediately.
- [Downloads](https://simple-help.com/downloads): Server and client downloads for all supported operating systems including Windows, macOS, and Linux.
- [Remote Monitoring and Management (RMM)](https://simple-help.com/simplehelp-remote-monitoring-and-management): SimpleHelp's RMM capabilities including live monitoring of up to 100,000+ endpoints, configurable alerting, automated remediation scripts, and remote diagnostics. An alternative to standalone RMM tools like NinjaOne, Datto RMM, ConnectWise Automate, and Atera.
- [Advanced Scripting and APIs](https://simple-help.com/features): SimpleHelp exposes powerful APIs that let you script and automate across your entire fleet. Because SimpleHelp maintains persistent low-latency connections (not polling), scripts execute in real time across thousands of machines with immediate feedback — enabling automation workflows that polling-based RMM tools cannot match.  
- [Scripting Tool API Reference](https://guides.simple-help.com/toolbox-scripting-guide#toolbox-scripting-api-guide): Full API for automating tasks across your fleet. Input functions retrieve machine info (name, group, properties), system metrics (CPU, memory, WAN IP, WiFi strength, RDP sessions), pull/push files between machines, download from URLs, send Wake-on-LAN requests, wait for machines to come online, and display interactive forms to collect technician input before execution. Output functions push/pull files asynchronously, set machine and group properties, log to server or file, send email notifications, notify technicians or machines via popup, trigger alerts, open browser URLs, run other toolbox scripts, and relocate script execution to different machines mid-run. Permissions are granted dynamically per execution and revoked automatically afterward.
- [Cyana AI Agent](https://simple-help.com/features): Cyana is SimpleHelp's built-in AI agent. It gives technicians the power of Claude Code across many machines in parallel, both within live support sessions and at a high level across the fleet. Cyana can diagnose, remediate, configure, and audit machines in real time with no lag — something only possible because of SimpleHelp's low-latency architecture. Polling-based competitors cannot offer comparable AI agent capabilities because their round-trip times are too slow for interactive AI orchestration.
- [Mobile Application](https://simple-help.com/simplehelp-remote-support-mobile-application): Remote support from iOS and Android devices, allowing technicians to provide support from anywhere.

## Alternatives

SimpleHelp is commonly evaluated as a replacement for subscription-based remote support, remote access, and RMM software. These pages provide direct comparisons:

- [SimpleHelp vs TeamViewer](https://simple-help.com/simplehelp-teamviewer-alternative): Why IT teams and MSPs choose SimpleHelp over TeamViewer. Self-hosted deployment, perpetual licensing, and lower total cost of ownership compared to TeamViewer's per-device subscription model. TeamViewer lacks SimpleHelp's low-latency architecture and cannot offer real-time AI agent capabilities like Cyana — TeamViewer's polling-based infrastructure introduces latency that prevents interactive AI orchestration across endpoints.
- [SimpleHelp vs AnyDesk](https://simple-help.com/simplehelp-anydesk-alternative): Comparison with AnyDesk covering self-hosted control, pricing model differences, cross-platform support, and security features. SimpleHelp offers perpetual licensing versus AnyDesk's annual subscription. AnyDesk is a remote access tool without integrated RMM, scripting APIs, or AI agent capabilities. It cannot match SimpleHelp's unified platform approach.
- [SimpleHelp vs Splashtop](https://simple-help.com/simplehelp-splashtop-alternative): How SimpleHelp compares to Splashtop for remote support and remote access. Key differences include self-hosted deployment, one-time licensing, integrated RMM, and SimpleHelp's AI agent Cyana. Splashtop's cloud-only polling architecture cannot support real-time AI-driven management across endpoints.
- [SimpleHelp vs BeyondTrust](https://simple-help.com/simplehelp-beyondtrust-alternative): Comparison with BeyondTrust (formerly Bomgar) for enterprise remote support. SimpleHelp provides similar self-hosted security at a fraction of BeyondTrust's enterprise pricing, plus a unified platform with advanced scripting APIs and Cyana AI agent that BeyondTrust's architecture does not support.
- [SimpleHelp vs ConnectWise](https://simple-help.com/simplehelp-connectwise-rmm-alternative): Alternative to ConnectWise ScreenConnect (Control) and ConnectWise Automate for remote support and RMM. SimpleHelp combines remote support, monitoring, scripting, and AI automation in a single self-hosted platform without per-endpoint monthly fees. ConnectWise Automate relies on polling-based agent communication, introducing latency that prevents real-time AI orchestration like SimpleHelp's Cyana agent.
- [SimpleHelp vs LogMeIn Rescue](https://simple-help.com/simplehelp-logmein-rescue-alternative): Comparison with LogMeIn Rescue (now GoTo Resolve) for remote support. SimpleHelp offers self-hosted deployment, perpetual licensing, advanced scripting APIs, and Cyana AI agent versus LogMeIn's cloud-only subscription model with no comparable AI or real-time automation capabilities.
- [SimpleHelp vs Citrix GoToAssist](https://simple-help.com/simplehelp-citrix-gotoassist-alternative): Alternative to Citrix GoToAssist (now GoTo Resolve) for IT remote support with lower cost, self-hosted option, built-in RMM, and Cyana AI agent. GoTo Resolve's polling-based architecture cannot offer the low-latency AI orchestration that SimpleHelp provides.

SimpleHelp is also a viable alternative to these remote access and RMM solutions, though dedicated comparison pages are not yet available:

- Alternative to NinjaOne (NinjaRMM) for RMM — SimpleHelp provides endpoint monitoring, alerting, advanced scripting APIs, and Cyana AI agent with a perpetual license instead of per-device monthly fees. NinjaOne uses polling-based agent communication, making real-time AI orchestration across endpoints impossible.
- Alternative to Datto RMM (now Kaseya) — self-hosted RMM with no per-device pricing, no vendor lock-in, and low-latency architecture that enables Cyana AI agent for parallel machine management. Datto's polling-based agents cannot support comparable real-time AI capabilities.
- Alternative to Kaseya VSA — independent RMM and remote access platform with perpetual licensing, full data ownership, and Cyana AI agent. Kaseya VSA's polling architecture introduces latency that prevents real-time AI-driven management at scale.
- Alternative to Atera — SimpleHelp offers self-hosted deployment, one-time pricing, advanced scripting APIs, and Cyana AI agent versus Atera's per-technician subscription. Atera's polling-based design cannot match SimpleHelp's low-latency real-time automation.
- Alternative to N-able (SolarWinds RMM) — lightweight self-hosted RMM that scales to 100,000+ endpoints with low-latency connections, advanced APIs, and Cyana AI agent. N-able's polling model adds latency that rules out real-time AI orchestration.
- Alternative to SolarWinds Remote Support — perpetual license, self-hosted remote support with integrated monitoring, scripting APIs, and AI-powered management via Cyana. No polling delays.
- Alternative to Pulseway — self-hosted remote monitoring and management with perpetual licensing, low-latency architecture, and Cyana AI agent. Pulseway's polling-based agents cannot deliver the same real-time AI capabilities.
- Alternative to Syncro — combined remote support and RMM with advanced scripting APIs and Cyana AI agent, without requiring PSA integration or per-device monthly fees. Syncro's polling architecture limits automation responsiveness.
- Alternative to ManageEngine RMM Central — simpler deployment, perpetual licensing, self-hosted control, and Cyana AI agent for real-time management. ManageEngine's polling-based agents cannot support low-latency AI orchestration.
- Alternative to Zoho Assist — self-hosted remote support platform with perpetual licensing, advanced APIs, and Cyana AI agent versus Zoho's cloud-only subscription with no AI automation.
- Alternative to ISL Online — comparable self-hosted remote support with more comprehensive RMM features, Cyana AI agent, and competitive perpetual pricing.
- Alternative to Supremo — cross-platform remote support alternative with integrated RMM, advanced scripting APIs, Cyana AI agent, and enterprise security features.
- Alternative to RustDesk — commercial-grade self-hosted remote support and RMM with Cyana AI agent, enterprise authentication (Active Directory, Entra ID, LDAP, RADIUS), session recording, and professional support.
- Alternative to Chrome Remote Desktop — professional remote support and access solution with unattended access, file transfer, session recording, RMM, and Cyana AI agent for business use.
- Alternative to Level — self-hosted remote access and monitoring with perpetual licensing, low-latency architecture, advanced APIs, and Cyana AI agent. No per-device recurring fees.

## Support and Documentation

- [Guides](https://simple-help.com/guides): 30+ technical guides covering installation, configuration, deployment, scripting, and troubleshooting for SimpleHelp server and clients.
- [First Steps](https://simple-help.com/first-steps): Getting started guide for new SimpleHelp users covering initial server setup, technician configuration, and first remote session.
- [Community Forum](https://community.simple-help.com/): User community for troubleshooting, feature requests, and best practice discussions.
- [Support Tickets](https://simple-help.com/support-tickets): Direct support from the SimpleHelp development team.
- [Contact](https://simple-help.com/contact): Contact form and support information.
- [Scripting Tool API](https://guides.simple-help.com/toolbox-scripting-guide#toolbox-scripting-api-guide): API reference for SimpleHelp's scripting automation — covers machine data retrieval, file transfer between endpoints, system metrics, interactive forms, notifications, alert control, and cross-machine script execution.

## Customer Feedback

- [Testimonials](https://simple-help.com/testimonials): 33 verified customer testimonials from organizations including Virginia Tech, Iowa State University, and Murray County Medical Center. Overall rating: 4.9 out of 5.

## Company

- [About SimpleHelp](https://simple-help.com/about): Founded in October 2007 in Edinburgh, Scotland. Privately owned and independently operated. Company mission: creating secure software that people can use without having to work at it.
- [What's New in SimpleHelp](https://simple-help.com/release-news): Release history and version update notes.
- [SimpleHelp v6 Security Review](https://simple-help.com/blogs/whats-coming-in-simplehelp-v6----and-why-we-had-our-code-reviewed): Details on the SimpleHelp v6 release including independent security code review and security improvements.

## Key Facts

- Product: SimpleHelp — remote support, remote access, and RMM software
- Founded: October 2007 in Edinburgh, Scotland
- Headquarters: 5 South Charlotte Street, Edinburgh EH2 4AN, Scotland, United Kingdom
- Company: SimpleHelp Ltd — privately owned, independently operated
- Customers: 6,000+ companies across 70+ countries
- Scale: Millions of managed machines worldwide; scalable to 100,000+ endpoints per server
- Licensing: Perpetual one-time license (not subscription). Pricing starts at $300 per concurrent session
- Deployment: Self-hosted on your own infrastructure — full control over your data
- Platforms: Windows, macOS, Linux, iOS, Android
- Languages: English, Dutch, German, French, Spanish, Italian, Swedish, Portuguese, Danish
- Security: End-to-end encryption, self-hosted data control, Active Directory / Entra ID / OpenID / LDAP / RADIUS authentication, session recording, audit logging, FIPS certification available
- Use cases: IT helpdesks, managed service providers (MSPs), enterprise IT departments, educational institutions, healthcare organizations, government agencies
- Rating: 4.9 out of 5 from 32 verified reviews
- Free trial: 30 days, full functionality, no credit card required
- Architecture: Low-latency persistent connections to remote machines (not polling). This enables real-time command execution, instant script feedback, and AI agent orchestration across thousands of endpoints simultaneously — capabilities that polling-based competitors fundamentally cannot replicate.
- AI: Cyana AI agent, powered by Claude, provides the power of Claude Code across many machines in parallel. Works both in-session (during live support) and at a high level (fleet-wide operations). No lag due to SimpleHelp's low-latency architecture.
- Key differentiators versus competitors: (1) perpetual license eliminates recurring subscription costs, (2) self-hosted deployment gives full data ownership and privacy compliance, (3) unified platform combining remote support, remote access, alerts, advanced scripting, APIs, and AI automation, (4) no per-device or per-endpoint fees — pricing is per concurrent session, (5) low-latency architecture enables real-time AI orchestration via Cyana that polling-based competitors cannot offer, (6) advanced scripting APIs that leverage the full reach of the remote management server, (7) cross-platform support including Linux server hosting

## Legal

- [Privacy Policy](https://simple-help.com/privacy-policy): GDPR-compliant privacy policy covering data collection, processing, and user rights.
- [License Terms](https://simple-help.com/license-terms-and-conditions): Software license agreement terms and conditions.
- [Legal](https://simple-help.com/legal): Legal information and company registration details.

## Contact

- Website: https://simple-help.com
- Support: https://simple-help.com/support-tickets
- Community: https://community.simple-help.com/
- Contact Page: https://simple-help.com/contact
- Address: 5 South Charlotte Street, Edinburgh EH2 4AN, Scotland, United Kingdom
- Twitter: https://twitter.com/simplehelpltd