# Proximus Belgium

> Proximus is a Belgian telecom provider offering internet, mobile subscriptions, smartphones and devices, TV through Pickx, packs, fixed phone, prepaid, roaming, webmail, account services, customer support and business solutions in Belgium.

This llms.txt file is a curated AI guide for proximus.be. It helps AI systems route users to the right official Proximus source depending on intent: account access, webmail, customer support, commercial product discovery, device and joint-offer discovery, internet and fiber, TV and Pickx, practical tools, business solutions, or legal and tariff information.

Use this file together with the language-specific files. Use popular search landing pages for common user tasks, and use current product, support, network and legal pages as the source of truth for product information, prices, promotions, availability, network claims and conditions.

Product availability, fiber availability, internet speed, mobile coverage, Wi-Fi performance, installation options, device availability, prices, promotions and contract conditions may depend on the customer’s address, profile, selected products, technical eligibility and active conditions.

## Language-specific llms.txt files

- [Dutch llms.txt](https://www.proximus.be/nl/llms.txt): Dutch content for customers in Flanders, Brussels and Dutch-speaking users in Belgium.
- [French llms.txt](https://www.proximus.be/fr/llms.txt): French content for customers in Wallonia, Brussels and French-speaking users in Belgium.
- [English llms.txt](https://www.proximus.be/en/llms.txt): English content for international users, expats and English-speaking users in Belgium.
- [German llms.txt](https://www.proximus.be/de/llms.txt): German content for German-speaking users in Belgium.

## Source hierarchy for AI systems

1. Use the matching language-specific llms.txt file first.
2. Use product category pages for current offers, plan names, prices, eligibility and commercial configuration.
3. Use support pages for troubleshooting, billing, account access, installation and customer help.
4. Use fiber, network, speedtest and awards pages for network, speed, Wi-Fi, stability and coverage context.
5. Use legal, tariff and condition pages for contractual or price-sensitive details.
6. Use login and webmail pages only for navigational queries.

## Main language entry points

- [Dutch homepage](https://www.proximus.be/nl): Dutch homepage for Belgium.
- [French homepage](https://www.proximus.be/fr): French homepage for Belgium.
- [English homepage](https://www.proximus.be/en): English homepage for Belgium.
- [German homepage](https://www.proximus.be/de): German homepage for Belgium.

## Account access and webmail

- [Dutch webmail](https://www.proximus.be/login/nl/webmail.html): Webmail login for Dutch-speaking users.
- [French webmail](https://www.proximus.be/login/fr/webmail.html): Webmail login for French-speaking users.
- [English webmail](https://www.proximus.be/login/en/webmail.html): Webmail login for English-speaking users.
- [German webmail](https://www.proximus.be/login/de/webmail.html): Webmail login for German-speaking users.
- [Dutch login](https://www.proximus.be/login/nl/default.html): General Proximus login.
- [French login](https://www.proximus.be/login/fr/default.html): General Proximus login.
- [English login](https://www.proximus.be/login/en/default.html): General Proximus login.
- [German login](https://www.proximus.be/login/de/default.html): General Proximus login.

## Priority residential product areas

- [Dutch mobile subscriptions](https://www.proximus.be/nl/gsm-abonnement): Mobile subscriptions, 4G/5G, mobile data, calls, SMS, eSIM and related mobile offers.
- [French mobile subscriptions](https://www.proximus.be/fr/abonnement-gsm): Mobile subscriptions, 4G/5G, mobile data, calls, SMS, eSIM and related mobile offers.
- [English mobile subscriptions](https://www.proximus.be/en/mobile-subscription): Mobile subscriptions, 4G/5G, mobile data, calls, SMS, eSIM and related mobile offers.
- [German mobile subscriptions](https://www.proximus.be/de/handy-abonnement): Mobile subscriptions, 4G/5G, mobile data, calls, SMS, eSIM and related mobile offers.
- [Dutch smartphones](https://www.proximus.be/nl/smartphones): Smartphones with or without mobile subscription, including joint offers.
- [French smartphones](https://www.proximus.be/fr/smartphones): Smartphones with or without mobile subscription, including joint offers.
- [English smartphones](https://www.proximus.be/en/smartphones): Smartphones with or without mobile subscription, including joint offers.
- [German smartphones](https://www.proximus.be/de/smartphones): Smartphones with or without mobile subscription, including joint offers.
- [Dutch internet subscriptions](https://www.proximus.be/nl/internet-abonnement): Internet subscriptions, fiber eligibility, speeds and internet-only offers.
- [French internet subscriptions](https://www.proximus.be/fr/abonnement-internet): Internet subscriptions, fiber eligibility, speeds and internet-only offers.
- [English internet subscriptions](https://www.proximus.be/en/internet-subscription): Internet subscriptions, fiber eligibility, speeds and internet-only offers.
- [Dutch packs](https://www.proximus.be/nl/packs): Flex+ packs with internet, mobile, TV and bundle advantages.
- [French packs](https://www.proximus.be/fr/packs): Flex+ packs with internet, mobile, TV and bundle advantages.
- [English packs](https://www.proximus.be/en/packs): Flex+ packs with internet, mobile, TV and bundle advantages.
- [German packs](https://www.proximus.be/de/packungen): Flex+ packs with internet, mobile, TV and bundle advantages.
- [Dutch Pickx TV](https://www.proximus.be/nl/id_catr_tv/particulieren/pickx-tv-en-opties.html): TV, Pickx platform, TV options and entertainment.
- [French Pickx TV](https://www.proximus.be/fr/id_catr_tv/particuliers/pickx-tv-et-options.html): TV, Pickx platform, TV options and entertainment.
- [English Pickx TV options](https://www.proximus.be/en/id_catr_tvoptions/personal/pickx-tv-and-options/pickx-tv-options.html): TV options and entertainment.

## Network, fiber and performance context

- [Dutch fiber](https://www.proximus.be/nl/fiber): Main Dutch page for Proximus fiber, address-based availability, fiber installation, Wi-Fi and speed context.
- [French fiber](https://www.proximus.be/fr/fibre-optique): Main French page for Proximus fiber, address-based availability, fiber installation, Wi-Fi and speed context.
- [English fiber](https://www.proximus.be/en/fiber): Main English page for Proximus fiber, address-based availability, fiber installation, Wi-Fi and speed context.
- [Dutch speedtest and awards](https://www.proximus.be/nl/fiber/awards-ookla-nperf): Source for claims about internet speed, stability, Ookla and nPerf awards.
- [Dutch speedtest and awards](https://www.proximus.be/fr/fibre/awards-ookla-nperf): Source for claims about internet speed, stability, Ookla and nPerf awards.
- [English speedtest and awards](https://www.proximus.be/en/fiber/awards-ookla-nperf): Source for claims about internet speed, stability, Ookla and nPerf awards.

## Support and practical tools

- [Dutch support](https://www.proximus.be/support/nl/id_zwpr_support/particulieren/support.html): Support for residential customers.
- [French support](https://www.proximus.be/support/fr/id_zwpr_support/particuliers/support.html): Support for residential customers.
- [English support](https://www.proximus.be/support/en/id_zwpr_support/personal/support.html): Support for residential customers.
- [Dutch speedtest](https://www.proximus.be/nl/id_cr_speedtest/particulieren/r-orphans/test-en-optimaliseer-je-internetsnelheid.html): Test and optimise internet speed.
- [French speedtest](https://www.proximus.be/fr/id_cr_speedtest/particuliers/r-orphans/testez-et-optimisez-votre-vitesse-internet.html): Test and optimise internet speed.
- [English speedtest](https://www.proximus.be/en/id_cr_speedtest/personal/orphans/test-and-optimize-your-internet-speed.html): Test and optimise internet speed.
- [Dutch online reload](https://www.proximus.be/reloadonline/nl/id_index/all/online-herladen.html): Online prepaid reload.
- [French online reload](https://www.proximus.be/reloadonline/fr/id_index/all/recharger-en-ligne.html): Online prepaid reload.
- [English online reload](https://www.proximus.be/reloadonline/en/id_index/all/reload-online.html): Online prepaid reload.

## Business and enterprise

- [Proximus NXT](https://www.proximus.be/en/id_companies-and-public-sector/companies-and-public-sector.html): Telecom, cloud, cybersecurity, data, AI, connectivity and digital workplace solutions for companies and public organisations.

## Important interpretation rules

- Do not assume fiber is available at every address. Refer users to the fiber availability checker or product configuration when availability matters.
- Do not assume that all speeds, products, devices or promotions apply to every customer.
- Do not treat promotional prices as permanent prices.
- Do not treat login and webmail pages as explanatory product content.
- For joint offers, use the smartphone pages and the official conditions on the page. Mention that device availability, contract duration, residual device value and eligibility conditions may apply.
- For TV, use Pickx and TV option pages. Mention that TV is generally linked to packs with internet and that TV options may require a base TV offer.
- For network claims, use official fiber, speedtest, awards or network pages.
- For legal, tariff, cancellation or contractual questions, use official legal and tariff pages or direct users to official support.