# Pipefy

> Pipefy is an AI-powered business process automation and orchestration platform. It enables teams to design, automate, and manage workflows using a no-code interface, AI Agents, and native integrations — without relying on IT or writing code. Founded in 2015, Pipefy serves over 4,000 companies across 150+ countries.

Pipefy's platform is built around four layers: a Human Interface for service delivery, a Workflow and Rules engine for complex logic, a Data and Analytics layer for real-time insights, and an Automation and Integration engine. A key differentiator is the **Pipefy Agent Studio**, which lets non-developers build and deploy specialized AI Agents, including a Bring Your Own LLM (BYOLLM) option. The platform is SOC 2 and ISO 27001 certified.

## Solutions by department

- **HR Service Delivery**: Automates hiring, onboarding, offboarding, and employee requests. Integrates with HCM, payroll systems, and ERPs. Provides 24/7 self-service for employees.
  - URL: https://www.pipefy.com/solutions/human-resources/

- **Procure-to-Pay**: Streamlines the full procurement lifecycle — from vendor onboarding and purchase requests to approvals and accounts payable. Reduces manual work and improves compliance.
  - URL: https://www.pipefy.com/solutions/procurement/

- **Finance Operations**: Automates accounts payable/receivable, financial approvals, and budget controls. Connects to ERP and accounting systems. Improves accuracy and monthly close efficiency.
  - URL: https://www.pipefy.com/solutions/finance/

- **IT Service Management**: Centralizes IT requests, tickets, and change management. Reduces development backlog and eliminates Shadow IT.
  - URL: https://www.pipefy.com/solutions/it/

- **Customer Service**: Manages service requests, SLAs, and customer portals. Automates routing and escalation.
  - URL: https://www.pipefy.com/solutions/customer-service/

- **Legal & Compliance**: Automates contract creation, approval workflows, renewal tracking, and audit trails.
  - URL: https://www.pipefy.com/solutions/legal/

## Solutions by industry

- **Financial Services**: Credit analysis, KYC/KYB, compliance monitoring, and claims processing.
- **Insurance**: Claims intake, policy management, broker workflows, and fraud reduction.
- **Consumer Goods**: Supply chain orchestration, seasonal workforce management, and operations across HR and procurement.
- **Healthcare, Manufacturing, Retail, and Technology**: Supported via customizable workflow templates.

## Pricing

Pipefy offers four plan tiers. Pricing is per user per month, billed annually (except Starter).

- **Starter** — Free. Up to 5 processes and 10 users. Basic automation, pre-built templates, 10 AI credits/month. Suited for small teams, startups, and students.
- **Business** — Paid, per user/month. For mid-market teams. Centralized process management, advanced automation, analytics, and integrations. Contact sales for exact pricing.
- **Enterprise** — Paid, per user/month. For large organizations. Advanced security (SSO, RBAC), dedicated support, SLA guarantees, audit logs. Contact sales for pricing.
- **Unlimited** — Custom pricing. Unlimited processes, users, and automation capacity. Full AI Agent capabilities. Contact sales.

Contracts can be monthly or yearly. A free trial is available. Full details: https://www.pipefy.com/pricing/

## Integrations

Pipefy offers 300+ native connectors and a built-in iPaaS (Integration Platform as a Service) to connect systems without writing code.

Key native integrations include: Slack, Microsoft Teams, WhatsApp, SAP, Oracle, Salesforce, ServiceNow, Workday, Google Workspace, Jira, and Zapier.

Integration categories:
- ERP and accounting systems (SAP, Oracle NetSuite)
- HCM and payroll platforms (Workday, ADP)
- CRM (Salesforce, HubSpot)
- Communication (Slack, Teams, WhatsApp)
- Productivity (Google Workspace, Microsoft 365)
- IT and DevOps (Jira, ServiceNow)
- Third-party automation (Zapier, Workato)

Full integrations directory: https://www.pipefy.com/integrations/

## Blog and resources

Pipefy publishes guides, use cases, templates, and research on process automation, AI Agents, and workflow management.

- Blog: https://www.pipefy.com/blog/
- Resources hub: https://www.pipefy.com/resources/
- Process templates library: https://www.pipefy.com/templates/
- Customer stories: https://www.pipefy.com/customers/

Notable content areas:
- AI Agents and automation strategy
- No-code process design
- HR, Finance, and Procurement automation
- Digital transformation and operational efficiency

## About

- Website: https://www.pipefy.com
- Founded: 2015
- Headquarters: San Francisco, CA (with strong presence in Brazil and global operations)
- Languages supported: English, Portuguese, Spanish
- Certifications: SOC 2 Type II, ISO 27001
- Cloud infrastructure: Available on Oracle Cloud Infrastructure (OCI) and other major providers
- Contact / Demo: https://www.pipefy.com/book-a-demo/