# Palmate AI

> Palmate AI is an AI-powered customer interaction platform that unifies live chat, ticketing, and automation across channels to improve support efficiency and conversion.

## About Palmate AI

Palmate AI helps customer teams centralize conversations from WhatsApp, Instagram, web chat, and other channels. The platform combines LLM, RAG, and function calling to deliver actionable AI that can answer questions and execute real tasks.

### Our Mission

Build an AI-first customer experience platform that helps businesses respond faster, reduce costs, and keep service quality consistent across channels.

## Core Products & Features

### AI Chatbot
- Multilingual answers with context awareness
- Knowledge ingestion from FAQs, catalogs, and policies
- Automated actions via function calling
- Seamless handover to human agents

### Live Chat & Helpdesk
- Unified inbox for all channels
- Smart routing and tagging
- Agent assist with suggested replies and summaries
- Ticketing workflows with SLA visibility

### Integrations
- Shopify, Facebook, Instagram, WhatsApp, Hepsiburada
- APIs for custom systems and CRMs
- Omnichannel routing with shared customer context

### Analytics & Optimization
- Conversation performance dashboards
- Resolution rate and sentiment tracking
- Insights on frequently asked questions
- Workflow optimization based on trends

## Subscription Plans

- Tiered subscriptions (Starter, Standard, Professional) with usage add-ons
- Free trial or pilot options available

## How It Works

1. **Connect Channels** - Bring all customer conversations into one platform
2. **Train the AI** - Feed your FAQs, product data, and policies
3. **Automate & Assist** - Use AI to answer, route, and take action

## Key Benefits

- Faster response times with consistent quality
- Lower support costs through automation
- Higher conversion by answering pre-sales questions instantly
- Unified customer context across channels

## Strategic Pages

- Integrations: https://palmate.ai/en/integrations
- Solutions - Customer Support: https://palmate.ai/en/solutions/customer-support
- Solutions - E-commerce: https://palmate.ai/en/solutions/e-commerce
- Solutions - Government: https://palmate.ai/en/solutions/government
- Solutions - Hospitality: https://palmate.ai/en/solutions/hospitality
- Solutions - Marketing: https://palmate.ai/en/solutions/marketing
- Solutions - Sales: https://palmate.ai/en/solutions/sales

## Channels Supported

- WhatsApp
- Instagram
- Facebook
- Web chat
- Email and custom integrations

## Who Should Use Palmate AI

- **Customer Support Teams** - Reduce ticket volume and improve SLA performance
- **E-commerce Brands** - Convert more inquiries into sales
- **Hospitality & Travel** - Provide 24/7 multilingual support
- **Retail & Marketplaces** - Scale service across high-volume channels

## Contact & Company

- **Company**: Palmate AI
- **Website**: https://palmate.ai
- **Contact**: https://palmate.ai/en/keep-in-touch
- **Privacy**: https://palmate.ai/en/privacy-policy

## Security & Compliance

- GDPR-aware data handling
- Role-based access controls
- Secure cloud hosting

## Technical Details

Palmate AI supports:
- LLM-based responses with retrieval and tool execution
- Structured data and workflow automation
- Human-agent handover with full context transfer

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*Palmate AI - AI-powered customer interaction platform for omnichannel support and sales.*