# Outdoor Vitals

> US-based performance ultralight apparel & gear for backpacking.
> Standard returns eligibility window is 60 days (extended to 90 days
> for November purchases); free first exchange in the USA; return labels
> provided for USA & Canada; international customers cover return
> shipping and any import duties. Shipping timelines and costs listed in
> FAQ; privacy and terms published on-site.

Use product-specific size charts when available. Warranty covers
manufacturing defects for expected product lifespan; wear-and-tear
excluded. Care guides detail washing/drying for down and synthetics.

## Store Overview

-   [About OV](https://outdoorvitals.com/pages/about-ov): Brand story
    and performance-first mission
-   [Core Values](https://outdoorvitals.com/pages/core-values):
    Principles guiding design and service
-   [Performance Not
    Price](https://outdoorvitals.com/pages/performance-not-price):
    Product investment philosophy
-   [Vario Technology
    Breakdown](https://outdoorvitals.com/pages/vario-technology-detailed-breakdown):
    3DeFX insulation overview and benefits

## Key Policies

-   [Warranty /
    Returns](https://outdoorvitals.com/pages/warranty-product-care):
    60-day window, free first US exchange
-   [Shipping + FAQ](https://outdoorvitals.com/pages/faq): Processing
    times, shipping options, common questions
-   [Terms &
    Conditions](https://outdoorvitals.com/pages/terms-conditions): Legal
    terms and order information
-   [Privacy Policy](https://outdoorvitals.com/pages/privacy-policy):
    Data practices and cookies
-   [US Privacy Laws
    Compliance](https://outdoorvitals.com/pages/us-laws-compliance):
    State privacy request information

## Customer Support

-   [Contact](https://outdoorvitals.com/pages/contact): Address, phone,
    hours, contact form
-   [Help Center](https://outdoorvitals.com/pages/help-center): Track
    orders, returns, cancellations
-   [Product Support
    Hub](https://outdoorvitals.com/pages/product-support): Care,
    warranty/returns, FAQ links

## Size & Fit

-   [Jacket Size
    Chart](https://outdoorvitals.com/pages/jacket-size-chart): General
    jacket sizing reference
-   [Jacket Comparison
    Chart](https://outdoorvitals.com/pages/jacket-comparison-chart):
    Warmth, weight, fabric summaries
-   [NovaUL Men's Jacket (size
    table)](https://outdoorvitals.com/products/novaul-jacket): On-page
    size chart and fit notes

## Products & Collections

-   [Shadowlight Backpack
    Collection](https://outdoorvitals.com/collections/shadowlight-backpack):
    Packs and related accessories
-   [Nova Jacket
    Line](https://outdoorvitals.com/collections/nova-jacket-line):
    NovaPro/NovaUL jacket family
-   [Top Selling
    Gear](https://outdoorvitals.com/collections/top-selling-gear):
    High-demand products overview
-   [Shadowlight Carbon 60
    Backpack](https://outdoorvitals.com/products/shadowlight-ultralight-backpack):
    Flagship ultralight framed pack
-   [NovaPro Men's Jacket](https://outdoorvitals.com/products/novapro):
    Stitch-free fabric, DownLT insulation
-   [Ventus Active Hoodie --
    Men's](https://outdoorvitals.com/products/ventus-hoodie): 7-oz
    active insulated midlayer
-   [Vario Jacket --
    Men's](https://outdoorvitals.com/products/vario-jacket): 3DeFX
    synthetic, active warmth

## Guides & Care

-   [Care Guide FAQ](https://outdoorvitals.com/pages/care-guide-faq):
    Washing and drying best practices
-   [NovaPro Care &
    Details](https://outdoorvitals.com/pages/novapro-tech-graphics):
    Specific wash/dry steps for NovaPro
-   [Ventus Tech
    Details](https://outdoorvitals.com/pages/ventus-active-hoodie-tech-details):
    Materials and care context
-   [Product Care Guide
    (Blog)](https://outdoorvitals.com/blogs/ovtribe/product-care-guide):
    General gear maintenance tips
-   [Sleeping Pad R-Values
    Explained](https://outdoorvitals.com/blogs/ovtribe/do-r-values-really-matter-3-myths-about-sleeping-pad-insulation):
    Insulation myths and guidance

## Optional

-   [Help Center (Order
    Tools)](https://outdoorvitals.com/pages/help-center): Quick links
    for tracking and returns
-   [OV 100 Challenge
    Resources](https://outdoorvitals.com/pages/ov-100-resources-2023):
    Event info and requirements
-   [Live Ultralight Podcast](https://podcast.outdoorvitals.com/about/):
    Educational brand content and episodes