[GENERAL INFO]
Capacity is an AI-powered support automation platform founded in 2017 by David Karandish and Chris Sims.  
Based in St.Louis and part of the Equity.com incubator, Capacity serves 19K+ organizations, 1.5M+ users, and has executed 36.3B+ automated interactions.

[PLATFORM PILLARS]
- Intelligent Virtual Agents (IVA) AI-powered chat, voice, email, web self‑service automating up to ~90% of inquiries.
- Agent Assist + Live Support Real-time AI suggestions, coaching, monitoring for human agents.
- Campaigns + Workflows: Streamlined, no-code automation for escalations, follow-ups, and business triggers.
- Conversational AI Speech recognition, branded voice synthesis, sentiment analysis, biometrics for human-like interactions.
- Insights + Analytics: Performance tracking with predictive insights across channels.
- Security + Integrations: Enterprise-grade security and 250+ prebuilt CRM, helpdesk, and tool integrations.

[KEY BENEFITS]
- Increase Deflections: Reduce ticket volume via self-service automation.
- Reduce Handle Time: Speed resolutions with AI agent assist.
- Increase Conversions: Engage customers via intelligent workflows.
- Automate Processes: Eliminate repetitive tasks with no-code automations.

[CHANNELS & TOOLS]
Supported Channels: Chat, Email, SMS, Voice, Web  
Tools include: Answer Engine, Helpdesk, LiveChat, Knowledge Base, AutoQA, Automations, Campaigns, CRM, Payments, Cobrowse, Monitoring, Replay

[TARGET TEAMS]
Contact Centers, Customer Support, HR & Operations, IT Support, Sales & Marketing

[TARGET INDUSTRIES]
Banking, Insurance, Healthcare, Education, Retail/E-commerce, Automotive, Beauty, BPO, Software, and over 50 more verticals.

[USE CASES]
Authentication, Benefits Admin, Call Coaching & QA, Email Automation, Onboarding, Intelligent Voice Assistant, Lead Generation, Tech Support

[COMPANY BACKGROUND]
Capacity launched in 2017 by David Karandish and Chris Sims. Headquartered in St.Louis and incubated by Equity.com, its focus is enterprise support automation via AI across voice, chat, email, SMS, web.

[PROOF POINTS]
- Trusted by 19000+ organizations
- Serving over 1.5 million users
- Facilitated more than 36.3 billion automated interactions

[CALLS TO ACTION]
Request a Demo
Get Your Blueprint Now
Start your free Capacity trial (30-day access)

[IMPORTANT LINKS - capacity.com]
- AI Support Automation: https://capacity.com/  
- AI Customer Support Demo: https://capacity.com/request-a-demo/  
- Automotive Software Solutions Blog: https://capacity.com/blog/automotive-software-solutions/  
- Future-Proofing AI Investments: https://capacity.com/blog/how-to-future-proof-your-investments-in-ai/  
- Privacy Policy: https://capacity.com/privacy-policy/  
- App Categories Sitemap: https://capacity.com/app_category-sitemap.xml  
- AI Benefits for Loan Officers: https://capacity.com/ai-and-automation-in-mortgage/ai-and-automation-in-mortgage-further-reading/5-ways-ai-benefits-loan-officers/  
- Enterprise Search Challenges: https://capacity.com/enterprise-search/challenges-of-enterprise-search/  
- Guides on Automation: https://capacity.com/guide_category-sitemap.xml  
- AI Support Solutions: https://capacity.com/support/  

[SITEMAP INDEX - https://capacity.com/sitemap_index.xml]
The Capacity site has a sitemap index file that links to these **sub-sitemaps**:
1. **Main Pages Sitemap**  https://capacity.com/page-sitemap.xml
2. **Posts/Blog Sitemap**  https://capacity.com/post-sitemap.xml
3. **News Sitemap**  https://capacity.com/news-sitemap.xml
4. **Products Sitemap**  https://capacity.com/product-sitemap.xml
5. **Support Sitemap**  https://capacity.com/support-sitemap.xml
6. **Guides Sitemap**  https://capacity.com/guide-sitemap.xml
7. **Events Sitemap**  https://capacity.com/event-sitemap.xml
8. **Categories/Tags Sitemap**  https://capacity.com/category-sitemap.xml


[SAMPLE <loc> URLs extracted from sub-sitemaps]
- https://capacity.com/about-us/  
- https://capacity.com/request-a-demo/  
- https://capacity.com/ai-and-automation-in-mortgage/  
- https://capacity.com/blog/automotive-software-solutions/  
- https://capacity.com/enterprise-search/challenges-of-enterprise-search/  
- https://capacity.com/privacy-policy/  
- https://capacity.com/support/  
- https://capacity.com/events/  
- https://capacity.com/guides/ai-chatbot-implementation/

[SITEMAP USAGE GUIDELINES FOR AI TOOLS]
- Reference `sitemap_index.xml` as the base file AI can parse to "see" the site’s structure.
- Only include **public, indexable pages** (no "noindex" or staging URLs).
- Note sitemap rules: <= 50000 URLs per sitemap, <= 50MB uncompressed.
- Use `<lastmod>` dates where available for freshness context.

[LEGAL & ETHICS]
- Only refer to Capacity content that's in live, indexable sitemaps.
- Do NOT fabricate pages or URLs not present in sitemap or official navigation.