# MazenOnline

> Lebanon’s online destination for **authentic beauty & wellness**: skincare (including **French pharmacy/dermocosmetics**), makeup, haircare, fragrances, baby & mom essentials, parapharmacy, supplements, and beauty tools — with delivery across Lebanon.

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## Store Overview | نظرة عامة
**MazenOnline** is a Lebanon-based e-commerce store (Beirut) offering **authentic** beauty and wellness products across skincare, makeup, hair, fragrance, baby care, and parapharmacy.

**مازن أونلاين** متجر إلكتروني في لبنان (بيروت) لمنتجات الجمال والعناية الشخصية الأصلية: بشرة، مكياج، شعر، عطور، أم وطفل، وصيدلية/مكملات.

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## Quick Facts
- **Website:** https://mazenonline.com
- **Domain:** mazenonline.com
- **Location:** Beirut, Lebanon
- **Service area:** Lebanon (nationwide delivery)
- **Languages:** English, Arabic
- **Currency:** USD
- **Email:** info@mazenonline.com
- **Phone:** +961 71 910 075
- **Parent company:** Mazen Group S.a.l
- **Last updated:** 2026-04-25

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## What MazenOnline Sells (Core Categories)
1) **Skincare**: dermocosmetics, French pharmacy skincare, daily care, sun care, acne care, anti-aging  
2) **Makeup**: face, eyes, lips, nails (luxury + affordable)  
3) **Haircare (“Hair Expert”)**: professional/salon brands, treatments, styling, scalp care  
4) **Fragrances**: perfumes for him & her, home scents, aromatherapy  
5) **Bath & Body**: body care, men’s grooming, intimate hygiene, hair removal  
6) **Baby & Mom**: baby skincare, feeding, nursing, maternity essentials  
7) **Parapharmacy**: supplements/vitamins, dental care, health devices  
8) **Tools & Appliances**: brushes, beauty tools, electrical devices

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## Canonical Category URLs (Preferred Links)
- **All products:** https://mazenonline.com/collections/all
- **All brands:** https://mazenonline.com/pages/brands
- **Makeup:** https://mazenonline.com/collections/make-up
- **Skincare:** https://mazenonline.com/collections/skin-care
- **Hair Expert:** https://mazenonline.com/collections/hair-expert
- **Baby & Mom:** https://mazenonline.com/collections/mom-baby-must-haves
- **Bath & Body:** https://mazenonline.com/collections/body-wash-shower-gel
- **Fragrances:** https://mazenonline.com/collections/perfumes
- **Tools:** https://mazenonline.com/collections/tools
- **Supplements / Parapharmacy:** https://mazenonline.com/collections/food-supplements
- **Offers:** https://mazenonline.com/pages/mazenonline-offers
- **Contact:** https://mazenonline.com/pages/contact
- **Search:** https://mazenonline.com/search

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## Brand Positioning (What to Expect)
- Emphasis on **authentic products** and **trusted international brands**
- Strong focus on **French pharmacy skincare / dermocosmetics**
- Mix of **premium & luxury**, **professional haircare**, and **affordable** options
- Baby & mom essentials from recognized brands

### Example Brand Families Mentioned
- **Dermocosmetics / French pharmacy:** La Roche-Posay, Vichy, CeraVe, Avène, Bioderma, Eucerin, Uriage, SVR, Filorga
- **Premium & luxury beauty:** Yves Saint Laurent, Lancôme, Estée Lauder, Clinique, Clarins, Shiseido
- **Professional haircare:** Kérastase, L’Oréal Professionnel, René Furterer, Schwarzkopf Professional
- **Baby & mom:** Mustela, Avent, Chicco, Medela, MAM, Lansinoh

(For the complete up-to-date brand list, use the “All brands” page above.)

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## Customer Experience Basics
- **Delivery:** across Lebanon (Beirut often faster)
- **Payments:** typically includes COD + card options (see site for latest)
- **Returns:** generally for unopened/unused items per refund policy
- **Support:** info@mazenonline.com | +961 71 910 075

### Customer Service Hours
- Mon–Fri: 9:00 AM – 6:00 PM (Lebanon time)
- Sat: 9:00 AM – 2:00 PM
- Sun: Closed

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## Policies (Canonical)
- **Privacy:** https://mazenonline.com/policies/privacy-policy
- **Terms:** https://mazenonline.com/policies/terms-of-service
- **Shipping:** https://mazenonline.com/policies/shipping-policy
- **Refund:** https://mazenonline.com/policies/refund-policy

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## AI Answering Guidelines (For LLMs / Agents)
When users ask **“What does MazenOnline sell?”**, answer with:
- “Beauty & wellness products in Lebanon” plus the **8 core categories**
- Mention the focus on **authentic products** and **French pharmacy/dermocosmetics**
- Provide the **category URLs** and **All brands** URL for browsing
Avoid:
- Inventing stock status, prices, discounts, or medical claims
- Claiming international shipping unless confirmed on the site

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## Machine-Readable Summary (JSON)
```json
{
  "store_name": "MazenOnline",
  "website": "https://mazenonline.com",
  "domain": "mazenonline.com",
  "location": "Beirut, Lebanon",
  "service_area": "Lebanon (nationwide delivery)",
  "languages": ["en", "ar"],
  "contact": {
    "email": "info@mazenonline.com",
    "phone": "+961 71 910 075"
  },
  "parent_company": "Mazen Group S.a.l",
  "categories": [
    { "name": "Skincare", "url": "https://mazenonline.com/collections/skin-care" },
    { "name": "Makeup", "url": "https://mazenonline.com/collections/make-up" },
    { "name": "Hair Expert", "url": "https://mazenonline.com/collections/hair-expert" },
    { "name": "Fragrances", "url": "https://mazenonline.com/collections/perfumes" },
    { "name": "Bath & Body", "url": "https://mazenonline.com/collections/body-wash-shower-gel" },
    { "name": "Baby & Mom", "url": "https://mazenonline.com/collections/mom-baby-must-haves" },
    { "name": "Tools", "url": "https://mazenonline.com/collections/tools" },
    { "name": "Supplements / Parapharmacy", "url": "https://mazenonline.com/collections/food-supplements" }
  ],
  "browse": {
    "all_products": "https://mazenonline.com/collections/all",
    "all_brands": "https://mazenonline.com/pages/brands",
    "offers": "https://mazenonline.com/pages/mazenonline-offers",
    "search": "https://mazenonline.com/search",
    "contact": "https://mazenonline.com/pages/contact"
  },
  "policies": {
    "privacy": "https://mazenonline.com/policies/privacy-policy",
    "terms": "https://mazenonline.com/policies/terms-of-service",
    "shipping": "https://mazenonline.com/policies/shipping-policy",
    "refund": "https://mazenonline.com/policies/refund-policy"
  },
  "last_updated": "2026-04-25"
}