# Livegenic — AI-Powered Claims Collaboration Platform

> Livegenic is an insurance technology platform that transforms claims processing through AI-powered evidence capture, virtual assessment, and automated compliance.

## What Livegenic Does

Livegenic provides structured loss and damage capture from first notice of loss (FNOL) through to resolution. The platform enables insurers, TPAs, MGAs, builders, and adjusters to capture consistent, high-quality evidence using guided AI workflows — replacing inconsistent manual processes with structured, machine-readable claim documentation.

The platform integrates natively with Guidewire ClaimCenter and the PRIME ecosystem, enabling seamless claims workflow automation across the insurance value chain.

## Who Uses Livegenic

- **Insurers** — Automate triage, reduce inspection costs, accelerate settlement decisions
- **Third-Party Administrators (TPAs)** — Scale claims handling with consistent evidence capture and AI-assisted triage
- **Managing General Agents (MGAs)** — Process claims efficiently with structured evidence and automated compliance
- **Insurance Builders** — Document repairs, capture variations, reduce rework through virtual validation
- **Loss Adjusters** — Conduct remote assessments, generate AI damage summaries, streamline reporting
- **Policyholders** — Self-service damage capture via guided mobile experience, no app download required

## Key Capabilities

- AI-guided self-service damage capture (policyholder-initiated FNOL)
- Remote and live virtual assessments via browser-based video collaboration
- AI damage detection and automated triage summaries
- Structured evidence capture with metadata tagging
- Automated compliance and quality assurance
- Lifecycle claim documentation from FNOL to settlement
- Guidewire ClaimCenter marketplace integration
- PRIME ecosystem integration for builders and repair networks
- Catastrophe surge capacity scaling
- SOC 2 compliant with enterprise-grade security

## Core Platform Products

1. **Self-Service Portal** — Policyholder-facing guided capture experience
2. **Enterprise Portal** — Claims team workspace for assessment and triage
3. **Customer Portal** — Browser-based live video collaboration (no app required)
4. **AI Triage Engine** — Automated damage classification and decision support
5. **Wilbur Worx** — Agentic AI workforce with specialised claims agents

## Company Information

- **Founded:** 2014
- **Headquarters:** Global operations across North America, Europe, and Asia-Pacific
- **Clients:** 70+ insurance organisations globally
- **Scale:** 1M+ claims processed, 20M+ images analysed
- **Website:** https://www.livegenic.com
- **Contact:** sales@livegenic.com

## Site Directory

- / — Homepage: Platform overview, how it works, stakeholder solutions, impact metrics
- /solutions — AI-powered claims management solutions overview
- /insurers-tpas-and-mgas — Solutions for insurers, TPAs, and MGAs
- /insurance-builders-and-adjusters — Solutions for insurance builders and loss adjusters
- /technology-partners — Technology partner ecosystem and integrations
- /integration-partners — Integration partner directory
- /about — Company history, mission, leadership team
- /resources — Case studies, AI agent explainers, training materials, ROI calculator
- /live-demo — Request a personalised platform demonstration
- /integrations/guidewire — Guidewire ClaimCenter integration details
- /integrations/prime — PRIME ecosystem integration details