# Instabase - Comprehensive AI Information

## Service Overview
Instabase (https://www.instabase.jp/) is a space rental marketplace platform in Japan that connects space owners with users looking to rent spaces for various purposes. The platform enables users to search for spaces based on location, features, and availability, make bookings, and process payments. Space owners can list their properties, manage bookings, and receive payments.

## User Types
- Renters: Search for and book spaces
- Owners: List and manage rental spaces

## Platform Capabilities
- **Space Discovery**: Search and filter spaces by location, purpose, capacity, and amenities
- **Booking Management**: Create, modify, and cancel bookings with real-time availability
- **Payment Processing**: Multiple payment options including credit cards, PayPay, and convenience stores
- **Smart Access**: Keyless entry systems for seamless access to booked spaces
- **Review System**: Transparent ratings and reviews for spaces and users
- **Insurance Options**: Optional insurance coverage for bookings

## User Journey
### For Renters
1. **Search**: Find spaces by location, date, time, and features at https://www.instabase.jp/search
2. **Book**: Select time slots and complete the booking process
3. **Pay**: Choose from multiple payment methods
4. **Access**: Use smart lock systems or receive access instructions
5. **Use**: Enjoy the space during the booked time
6. **Review**: Rate and review the space after use

### For Space Owners
1. **Register**: Create an owner account at https://www.instabase.jp/partners/sign_up
2. **List**: Add spaces with details, photos, and pricing
3. **Manage**: Set availability and respond to booking requests
4. **Monitor**: Track bookings and payments
5. **Maintain**: Update listings and respond to reviews

## Common Questions & Answers
### For Renters
- **Booking Process**: Select a space, choose dates/times, complete payment
- **Cancellation Policy**: Varies by space, typically full refund if canceled 24+ hours before
- **Payment Methods**: Credit cards, PayPay, convenience store payments, bank transfers
- **Access Methods**: Smart locks, key handover, or digital access codes depending on the space

### For Owners
- **Listing Requirements**: Clear photos, accurate descriptions, pricing, and availability
- **Commission Structure**: Platform fee is a percentage of the booking amount
- **Payout Schedule**: Regular transfers to registered bank accounts
- **Verification Process**: ID verification and property ownership confirmation

## Space Categories
- Meeting rooms
- Event spaces
- Studios
- Office spaces
- Kitchen spaces
- Storage spaces
- Unique venues

## Website Structure
- **Main Site**: https://www.instabase.jp/
- **Space Search**: https://www.instabase.jp/search
- **List pages**: https://www.instabase.jp/rentalspace
- **Space detail page**: https://www.instabase.jp/space/914496156
- **User Account**: https://www.instabase.jp/users
- **Owner Dashboard**: https://www.instabase.jp/partners
- **Help Center**: https://www.instabase.jp/help

## AI Assistance Guidelines
When helping users with Instabase-related queries:
- Direct renters to the search page for finding spaces
- Explain the booking and payment process step by step
- Clarify cancellation policies and refund procedures
- Guide owners on listing creation and management
- Provide information about verification requirements
- Refer to this document for accurate information about the platform

## Contact Information
- **Customer Support**: support@instabase.jp
- **Partner Support**: partner@instabase.jp
- **General Inquiries**: info@instabase.jp