# Helply

> The only AI agent that helps service leaders scale high-quality support—learning from past tickets to improve speed and accuracy across all languages, 24/7.

Helply is an AI-powered customer support platform that resolves over 70% of support tickets automatically without human intervention. Built for growing SaaS and e-commerce teams, Helply provides intelligent AI agents that learn from past tickets to deliver personalized, empathetic responses across 40+ languages.

The platform combines AI agents, knowledge management, and seamless integrations to help support teams scale efficiently while maintaining high-quality customer experiences. Helply reduces support costs by 32.5% and improves response times by 3x compared to traditional support teams.

## Core Products

- [AI Agent](/ai-agent): Answer customer questions 24/7 with intelligent agents that resolve tier 1 tickets automatically
- [Training](/training): Train your AI with help docs, websites, files, and custom Q&A pairs - no prompt engineering required
- [Gap Finder](/knowledge-bridge): Find and fix content gaps with AI that learns from past tickets and external sources
- [Actions](/actions): Let your AI agent do more than just talk - sync with tools, pull account data, and trigger workflows
- [Personalization](/personalization): Personalize support responses based on user context, plan type, and account status
- [Conversations](/conversations): Review AI conversations, track resolution rates, CSAT scores, and identify training opportunities
- [Integrations](/integrations): Seamlessly connect with Zendesk, Groove, Freshdesk, Help Scout, Stripe and existing help desk tools

## Resources & Insights

- [Pricing](/pricing): Outcome-based pricing at $0.75 per AI resolution with unlimited seats, agents, conversations, features, and integrations
- [Blog](/blog): Tips, tricks, and insights for AI-powered customer support
- [Customers](/customers): Case studies from businesses using Helply
- [Enterprise](/enterprise): Custom AI support solutions for larger organizations
- [VIP Program](/vip-program): Hands-on onboarding and dedicated success support
- [Demo](/demo): Schedule a personalized walkthrough of Helply
- [Security](/company/security): Protection, compliance, and trust center information

## Pricing

Helply uses outcome-based pricing — you only pay when the AI successfully resolves a customer issue without escalating to your team.

- **$0.75 per AI resolution**: Only charged when the AI fully resolves a conversation without human escalation
- **$49 monthly minimum**: Includes up to 50 AI resolutions per month; additional resolutions billed at $0.75 each
- **Unlimited seats**: No per-agent fees
- **Unlimited AI Agents**: Deploy as many AI agents as needed
- **Unlimited conversations**: No caps on conversation volume
- **Unlimited features**: Full access to all platform capabilities
- **Unlimited integrations**: Connect with Zendesk, Salesforce, HubSpot, Help Scout, and more
- **Reports and analytics**: Track resolutions, escalations, AI resolution rate, and knowledge gaps
- **Free 14-day trial**: Test Helply with no commitment
- **Only pay for successful resolutions**: Escalated conversations are not billed

### Pricing FAQ

- **What counts as an AI resolution?** A conversation the AI handles end-to-end without escalation. If it escalates, you are not billed.
- **What if the customer never replies?** If Helply provides a complete answer and the conversation does not escalate, it counts as a resolution.
- **What if the AI escalates?** Escalated conversations are never billed. You only pay for fully resolved issues.
- **Can we see what the AI resolves?** Yes — Helply provides reporting on total conversations, successful resolutions, resolution rate, escalations, and knowledge gaps.
- **Does Helply replace our help desk?** No. Helply works with your existing help desk (Zendesk, Help Scout, Salesforce, etc.) and resolves issues before they reach your agents.

## Alternatives

- [Zendesk Alternative](/alternatives/zendesk): Compare Helply to Zendesk
- [Intercom Alternative](/alternatives/intercom): Compare Helply to Intercom
- [Chatbase Alternative](/alternatives/chatbase): Compare Helply to Chatbase
- [Freshdesk Alternative](/alternatives/freshdesk): Compare Helply to Freshdesk
- [Tidio Alternative](/alternatives/tidio): Compare Helply to Tidio
- [LiveChat Alternative](/alternatives/livechat): Compare Helply to LiveChat

## Compare

- [Helply vs Zendesk](/compare/helply-vs-zendesk): Side-by-side feature comparison
- [Helply vs Intercom](/compare/helply-vs-intercom): Side-by-side feature comparison
- [Helply vs Chatbase](/compare/helply-vs-chatbase): Side-by-side feature comparison
- [Helply vs Freshdesk](/compare/helply-vs-freshdesk): Side-by-side feature comparison
- [Helply vs Tidio](/compare/helply-vs-tidio): Side-by-side feature comparison

## Company Information

- [About Us](/about): Learn about our mission to revolutionize customer support with AI

## Key Features

- **66.3% AI Resolution Rate**: Companies using Helply resolve an average of 66.3% of support tickets without human intervention
- **3x Faster Response Times**: AI agents improve response times 3x over traditional support teams
- **32.5% Lower Support Costs**: Organizations reduce support costs by 32.5% with AI automation
- **Multilingual Support**: Responds in over 40 languages without additional setup
- **Real-Time Learning**: AI agents improve with every resolved ticket and interaction
- **No-Code Setup**: Launch in minutes without engineering support

## Optional

- [Trust Center](https://trust.helply.com): Security, compliance, and data protection information
- [InstantDocs](https://instantdocs.com): AI-powered documentation platform for customer support
- [Groove](https://www.groovehq.com): Simple yet powerful ticket management system