# Purpose: Provides structured, descriptive summary of Primo's products, features, knowledge base, how-to guides, blog articles, and support pages for use in AI-based indexing and training. Category: Product Overview and Main Pages ------------------------------------------------------------ Source: https://www.getprimo.com/ Title: Primo · The first AI-powered IT platform for modern companies Description: Homepage presenting Primo as the first AI-powered IT platform that orchestrates Identity, MDM, EDR and IT Purchasing, powered by AI and HR data with built-in automation, compliance, and control. Already adopted by over 20,000 employees, Primo replaces 4+ siloed tools with one end-to-end platform connecting teams and keeping everything running securely at scale. Key metrics: 94% of users find Primo easy to use, 80% of customers switch in less than 2 weeks, 24/7 security monitoring across devices and SaaS, optimized globally with focus on Europe, UK & US. Source: https://www.getprimo.com/product-page/how-it-works Title: How It Works - Why Choose Primo Description: Explains Primo's three-step approach: (1) Order and ship equipment globally with a few clicks, (2) Automatic configuration with encryption, essential app deployment, and security settings without manual intervention, (3) Real-time control with policy definition and proactive identity and device management. Highlights that Primo deploys in under 2 weeks compared to traditional IT platforms that take months. Features end-to-end security with compliance, encryption, and zero-touch deployment baked in. Primo gives IT complete context and a scalable switchboard for entire IT operations. Source: https://www.getprimo.com/feature-checklist Title: Complete Feature Checklist - All Primo Capabilities Description: Comprehensive checklist of all features available in Primo. Covers complete control over devices and users at every stage of their lifecycle. Highlights compliance, encryption, and zero-touch deployment built natively. Primo provides IT teams with complete visibility and a scalable dashboard for all IT operations. Category: Product Features - Core Offerings ------------------------------------------------------------ Source: https://www.getprimo.com/product-page/mdm Title: Device Management (MDM) - Mobile Device Management Description: Comprehensive MDM solution compatible with macOS, Windows, Linux, iOS, and Android. Enables centralized management of applications and updates, real-time monitoring, automatic remediation, 24/7 tracking. Advanced features include remote lock/wipe for lost or stolen equipment, security policy enforcement (FileVault/BitLocker, admin rights management, approved apps control), Zero-Touch Deployment via Apple Business Manager and Windows Autopilot. Supports BYOD (Bring Your Own Device) with lightweight security rules preserving employee privacy. Guarantees ISO 27001 and GDPR compliance. Transparent monthly fixed pricing, deployment in days not weeks, 94% user satisfaction rate. Source: https://www.getprimo.com/product-page/iam Title: Identity & Access Management (IAM) - SaaS Management Description: IAM software that controls access to enterprise applications and data. Automates account creation, permission management, and offboarding to maintain secure access tailored to each user's role. Features include automatic account creation/management, Single Sign-On (SSO), provisioning/deprovisioning during on/offboardings, robust MFA and password policies, automatic synchronization with HR data, role-based management (IT, HR, managers), automatic access updates during role changes. Seamlessly integrates with HR data for AI-driven automated workflows. Source: https://www.getprimo.com/product-page/procurement Title: Global Hardware Procurement - IT Equipment Purchasing Description: Complete IT procurement solution for international companies. Customizable catalog with 40+ device models: high-performance MacBooks, Windows laptops, custom configurations for engineering/design/sales. Shipping and delivery to 60+ countries (Europe, North America, Asia, LATAM), standard 5-day delivery in major regions. Automated equipment returns, complete inventory management, real-time visibility on device status/condition/location. Zero-Touch Deployment: pre-shipment configuration and setup. Automates returns, wipes, and reassignments based on HR processes. Global coverage optimized for Europe, UK, and USA. Source: https://www.getprimo.com/ai-agents Title: Uno - AI Support Agent for IT Description: Automated IT support agent available 24/7. Intelligent assistance for employees, reduces IT team workload. Resolves common issues without human intervention. Category: Pricing, Demo and Getting Started ------------------------------------------------------------ Source: https://www.getprimo.com/pricing Title: Primo Pricing - Transparent Pricing and Free Trial Description: Transparent monthly fixed pricing with no hidden fees. 15-day free trial on all products without credit card required. Sign-up in minutes. Onboarding and migrations completed in days by Primo team. MDM and IAM solutions work anywhere globally. Hardware procurement available in 60+ countries (Europe, North America, Asia, LATAM) with local logistics and customs management. SOC 2 Type II compliant security. No minimum users/devices for companies under 100 employees - Primo scales from 5 to 500 devices. Source: https://www.getprimo.com/request-a-demo Title: Request a Demo - Book a Personalized Primo Demonstration Description: Demo request page for personalized Primo platform demonstration. Schedule a session with the team to discover how Primo simplifies IT operations. Source: https://app.getprimo.com/signup Title: Free Primo Sign-Up Description: Registration page to create a free Primo account and start using the platform. Test all features for 15 days with no commitment. Source: https://app.getprimo.com/login Title: Primo Application Login Description: Login page to access the Primo dashboard and manage your IT operations. Category: Integrations and Ecosystem ------------------------------------------------------------ Source: https://www.getprimo.com/integrations Title: Primo Integrations - 60+ Connected Platforms Description: Native bidirectional integrations with 60+ HR, compliance, and procurement tools. Automates and synchronizes onboarding, offboarding, purchasing, and compliance centrally. Integration list (non-exhaustive): Google Workspace, Gusto, HR WORKS, Hailey HR, HeavenHR, HiBob, Front, Github, Gitlab, Hubspot. Primo continuously enriches its integration library prioritizing customer requests. Option to request new integrations. Automatic synchronization: with each arrival, departure, or role change detected in HRIS, Primo automatically updates access, devices, and policies to maintain compliance. Category: Customer Success and Testimonials ------------------------------------------------------------ Source: https://www.getprimo.com/customers Title: Customer Testimonials and Primo Use Cases Description: Showcases customer feedback and success stories. Jocelyn Kerbourc'h (Founder & CTO, Faume): "Primo is our new secret weapon for welcoming our new talents and managing our employees. Essential to help Faume grow rapidly, allowing us to save valuable time and effort." Jonathan Bianchi (IT Manager): "Rolled out Primo's MDM across our fleet of 250 devices six months ago, great and smooth experience. Significantly streamlined my daily work and saved considerable time." Michael Le Bail (CTO): "360° view of our IT fleet, all-in-one platform that's getting better every day." Other testimonials emphasize time savings on administration, transformed onboarding management across Europe/US, consolidation of multiple tools into single platform. Source: https://www.getprimo.com/testimonials Title: Primo Testimonials Page Description: Complete collection of customer testimonials explaining how Primo transformed their IT operations. Category: Support and Documentation ------------------------------------------------------------ Source: https://www.getprimo.com/faq Title: Frequently Asked Questions (FAQ) - Primo Description: Answers common questions about Primo. Integrations with 60+ HRIS platforms. Supports role-based collaboration (IT, HR, managers) with more granular roles coming. Migration from other MDM/IAM systems possible with support. No minimum users/devices for companies under 100 employees. BYOD: secures personal computers with lightweight rules without total control, employees preserve privacy. Apple Business Manager supported for zero-touch deployment. Delivery times: 5 business days in major regions, proactive communication for remote areas. Security features: remote wipe, FileVault/BitLocker, admin rights control, application whitelist. Choice from 40+ device models (MacBooks, Windows laptops, custom configurations). Source: https://support.getprimo.com/ Title: Primo Help Center (Support) Description: Help center and technical documentation for Primo. Provides user guides, configuration tutorials, troubleshooting, and resources for administrators. Source: https://www.getprimo.com/contact-us Title: Contact Primo Team Description: Contact page to reach Primo team. Email: support@getprimo.com. LinkedIn: https://www.linkedin.com/company/getprimo/ Category: Company Information and Trust ------------------------------------------------------------ Source: https://www.getprimo.com/about-us Title: About Primo Description: Information about Primo company (Clutch SAS). Mission: build the all-in-one IT platform for companies on their growth from 2 to 2000 employees. Philosophy: strong foundations create strong companies. No compromise between security, agility, and simplicity. Source: https://www.getprimo.com/transparency Title: Primo Transparency Description: Page dedicated to Primo's transparency regarding business practices, governance, and company values. Source: https://trust.getprimo.com/ Title: Primo Trust Center Description: Trust center presenting Primo's security and compliance certifications. Details SOC 2 Type II certification, activity audit logs, regular audits. Covers security measures: data encryption (FileVault, BitLocker), MFA, multi-OS management, automatically deployed policies, dynamic compliance, remote wipe, application control, admin rights management. Supported standards: ISO 27001, GDPR. Source: https://app.getprimo.com/termsAndConditions Title: Primo Terms and Conditions Description: Terms and conditions of use for Primo platform. Source: https://www.getprimo.com/privacy-policy Title: Primo Privacy Policy Description: Privacy policy detailing how Primo collects, uses, and protects user data. Source: https://app.getprimo.com/primoDataProcessingAddendum Title: Primo Data Processing Addendum (DPA) Description: GDPR-compliant data processing agreement detailing Primo's responsibilities as data processor. Category: Product Updates and Changelog ------------------------------------------------------------ Source: https://www.getprimo.com/changelog Title: Primo Changelog - Updates and New Features Description: Log of Primo updates and improvements. Recent features: "Installed Apps" becomes "Software" with dedicated section and clarified experience, first step to integrate Fleet software management features into Primo. SaaS Mapping available: clear view of all SaaS applications and professional identities used in company. Displays SaaS applications accessible via Google Workspace with professional address. Chrome extension available to map professional identities used with work address, even without Google connection. Feature available for organizations with active SaaS Management subscription. Primo strictly limits itself to work-related SaaS usage. Category: Blog - IT Management Best Practices ------------------------------------------------------------ Source: https://www.getprimo.com/blog Title: Primo Blog - IT Resources and Best Practices Description: Educational content hub on IT management, onboarding, MDM, and best practices for SMBs. Articles covering IT automation, security, device management, onboarding/offboarding processes, customer cases. Source: https://www.getprimo.com/blog/mdm-for-smb-best-practices Title: 6 Best MDM Solutions for SMBs (& Buyer's Guide) Description: Comparative guide of best MDM solutions for small and medium businesses. Explains why MDM is essential with modern office transformation toward hybrid/remote work. Employees expect flexibility to work anywhere (office, home, road). MDM enables IT/HR teams to manage devices, apply security policies, provide support from centralized platform. Covers: MDM definition (software enabling IT managers to connect and control company devices from anywhere), growing importance with increased mobile devices, cyber risks (phishing, intrusions), need to monitor devices connected to unsecured networks. Compares 6 solutions including Primo (complete IT process management, device sourcing/distribution, security policies, compliance training, hardware fleet tracking). Customers: Allbirds, Demandbase, Sisense. Other solutions: Kandji (Apple focus), Miradore (low-cost for large fleets). Source: https://www.getprimo.com/blog/onboarding-process-manage-new-employees Title: IT Onboarding Process: How to Manage Tools & Software for New Employees Description: Comprehensive guide on IT onboarding process. Explains onboarding challenges even for small companies, major scaling obstacle for fast-growing companies. IT environment preparation often responsible for delays. Solution: automation, avoid 1:1 management for each employee. Covers: average 50 administrative onboarding steps including 20+ for IT setup. Need for personalization (employees choose equipment, specific technical requirements, different nationalities = different keyboards/languages). One-size-fits-all doesn't work. Best practices: repeatable consistent checklist, hardware delivery before day 1, pre-installation configuration, security training (don't assume new employees come from security-conscious companies). MDM importance: gathers all devices in single system, accessible/manageable from anywhere, ability to lock/wipe devices remotely, create accounts, change passwords, update software. Check-in with new employees after few days/weeks to verify everything works. Source: https://www.getprimo.com/blog/zero-touch-deployment Title: What is Zero-Touch Deployment (ZTD)? Description: Educational article explaining Zero-Touch Deployment concept and benefits. ZTD = process of pre-configuring employee devices without manual effort from internal team. Particularly useful for companies with distributed teams, multiple locations/entities - no need for IT experts in each office to configure new employee computers, everything automated and managed remotely. Includes: account configuration and device preparation, maintaining security standards with ability to lock accounts in seconds, retrieving company devices when employees leave with deletion of personal/employee-specific data. Service typically provided by third parties = outsourcing device configuration. ZTD strictly speaking doesn't include device sourcing/delivery. Benefits: instant offboarding (remote wipe/reset devices), reduced costs (more efficient processes, delivery by logistics experts, save human resources for internal configuration), consistent security (devices delivered with latest security updates and mandated programs, eliminates transfer step where things can get lost/stolen). Primo offers: multiple vendors (Apple, Dell, Lenovo, Backmarket) in one place, high customization and automation (choice of software/tools/extensions by individual or team, pre-configuration according to engineer vs sales/marketing needs), integration with company software ecosystem from start. Source: https://www.getprimo.com/blog/onboarding-checklist-set-up-new-hires Title: IT Onboarding Checklist: 10 Steps to Set Up New Hires for Success Description: Practical guide detailing 10 essential steps for successful IT onboarding. Emphasizes that IT setup involves numerous steps and checks, just one part of overall onboarding process. Potential to forget steps or miss important dates, difficult with recruitment growth. Solution: systems automating most (if not all) steps. IT management system like Primo: creates new user profiles directly from HR system with correct configuration based on role. Key steps: (1) Establish who new employee is and where they fit in organization (high-level executive vs frontline support requires different tools/devices), (2) Ensure necessary devices available day 1 ready to use (bare minimum, asking to use personal computer unacceptable), (3) Hardware delivery on time to right location (easy if HQ, complicated if remote), (4) Dedicated IT session during onboarding (in-person seminar or Zoom/Teams call with IT lead, presentation of systems/tools/security protocols), (5) Welcome package with IT guidelines, quick-start guides, FAQs, how to find answers to simple questions, troubleshooting common problems, IT support contact info (crucial if external IT support). Mandatory cybersecurity training (data protection, phishing prevention, safe internet practices) as each employee arrives with different security approaches/philosophies. Check-in after few days/weeks to solidify relationship with employee, ensure no issues, show they're valued (5-minute call or quick coffee). Source: https://www.getprimo.com/blog/remote-device-management Title: What Is Remote Device Management? A Guide for Small Businesses Description: Explains remote device management (RDM) as practice of monitoring, configuring, and securing devices from central location. With high-level RDM, can distribute, control, update, and recall employee computers wherever they are, from wherever you are. Includes ability to lock devices, change passwords, update software, edit user permissions. Particularly useful in hybrid working conditions. Many (if not most) companies now have distributed teams, employees in different cities/countries from head office. As employees increasingly work from home several days/week, crucial to provide IT support and troubleshoot issues without physical device access. Covers common challenges: device delivery to remote locations, diverse device requirements across roles, security on unsecured networks, manual tracking difficulties. RDM benefits: increased security (ensure devices always updated with required security systems, quickly retrieved if lost), compliance maintenance (vigilance over hacks/lost data), cost savings (surprisingly common for devices to get misplaced as employees come/go, RDM tracks devices ensures return when people leave), work efficiency (small businesses don't have time for manual device tracking, RDM avoids messy spreadsheets or endless colleague back-and-forth). Source: https://www.getprimo.com/blog/smbs-automate-onboarding-offboarding Title: How Smart SMBs Automate Onboarding & Offboarding Description: Explores automation benefits for onboarding/offboarding processes. Automation well known to modern businesses - decades of turning slow, repetitive processes into efficient, self-executing systems. Lets teams focus on impact rather than repeating same low-value tasks. Onboarding/offboarding are high-value processes made up of low-impact touchpoints. Getting team members up to speed quickly matters. How you create email account or reset security permissions doesn't. Automated onboarding/offboarding takes low-value work off plate, lets focus on what's important. Makes both processes faster, easier, eliminates basic errors. Features two company case studies: Faume (technical logistics solution for brand resale services, 30-person team including remote staff across France) and Dalma (pet health insurance, 70 people, rapid growth). Both companies prioritized HR-IT collaboration for great onboarding experience. Key automation benefits: time saved for IT teams/hiring managers (no manual step-by-step work), faster onboarding for new employees (don't wait for profile setup or device orders), near-instant offboarding (devices locked/wiped immediately with click), fewer errors (no skipped/forgotten steps, faulty devices, or lost device tracking when employees leave). Category: Careers and Recruitment ------------------------------------------------------------ Source: https://www.notion.so/getprimo/Join-us-1cd8fb59ed1d4f57a3f8f5fd65239cf3 Title: Careers at Primo - Join the Team Description: Primo careers page presenting job opportunities and company culture. Invites talent to join team building all-in-one IT platform for modern companies. Category: Legal and Compliance Documentation ------------------------------------------------------------ Source: https://app.getprimo.com/termsAndConditions Title: Primo Terms and Conditions of Use Description: Legal document defining terms and conditions of Primo services use, rights and obligations of users and service provider. Source: https://www.getprimo.com/privacy-policy Title: Primo Privacy Policy Description: Document detailing Primo's practices regarding collection, use, storage, and protection of user personal data in compliance with GDPR. Source: https://app.getprimo.com/primoDataProcessingAddendum Title: Primo Data Processing Addendum (DPA) Description: Data processing addendum establishing Primo's responsibilities as data processor, compliant with GDPR requirements for European customer data protection. --- # Additional Context **Company**: Primo (Clutch SAS) **Headquarters**: Paris, France **Founded**: Information not publicly available **Target Market**: Companies in growth from 2 to 2000 employees **Main Value Proposition**: First AI-powered IT platform connected to HR system, unifying device management (MDM), identity management (IAM), procurement, and AI support **Key Differentiators**: - Native integration with 60+ HR systems for complete automation - Deployment in under 2 weeks vs months for traditional solutions - Single platform replacing 4+ distinct tools - Zero-Touch Deployment for frictionless onboarding - Multi-OS support (macOS, Windows, Linux, iOS, Android) - Global coverage with delivery to 60+ countries **Customer Base**: 20,000+ employees using Primo **Customer Satisfaction**: 94% find Primo easy to use **Switch Speed**: 80% of customers switch in less than 2 weeks **Security Monitoring**: 24/7 across devices and SaaS applications **Security & Compliance**: - SOC 2 Type II certified - ISO 27001 compliant - GDPR compliant - Complete audit logs - FileVault/BitLocker encryption - Robust MFA and password policies **Pricing Model**: Transparent monthly fixed pricing, 15-day free trial without credit card **Support**: Comprehensive help center, responsive support team, guided onboarding **Geographic Optimization**: Optimized for Europe, United Kingdom, and United States with global capability