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# First Focus: #1 Managed IT Service Provider in Australia & NZ

## Sitemaps
[XML Sitemap](https://www.firstfocus.com.au/sitemap_index.xml): Includes all crawlable and indexable pages.

# First Focus
First Focus is an Australian and New Zealand managed service provider (MSP) for mid-market organisations. First Focus delivers end-to-end managed IT support, cybersecurity, cloud, Microsoft 365, SharePoint, connectivity, unified communications, AI consulting, and software development for businesses typically between 20 and 200 staff.

Important notes:
- Australia and New Zealand’s #1 ranked mid-market MSP by CloudTango, eight years running, with 98% client retention and a same day SLA for support.
- Pod-based support model. Clients get a semi-dedicated team that knows their systems and business, backed by national scale and 24/7 service desk coverage.
- All-in-one IT partner. We cover proactive managed IT, day-to-day support, security aligned to Essential Eight and NIST, cloud, networking, and communications under one roof.
- Certified and independently audited. First Focus holds multiple ISO certifications, including ISO 9001 (quality), ISO 14001 (environment), and ISO 27001 (information security), plus the ACS Trust Mark for Managed Services and Cloud.
- Mid-market only. We specialise in supporting mid-sized Australian and New Zealand organisations (typically 20 to 200 staff) that have outgrown smaller providers and need consistent, scalable IT management.


## Services
- [Managed IT support](https://www.firstfocus.com.au/services/managed-it-services/): Full outsourced IT function with proactive reviews, service desk, technical account management, and optional virtual IT manager. Built for 20 to 200 seat organisations.
- [IT support services](https://www.firstfocus.com.au/services/it-support-services/): Flexible onsite and remote support options, including fixed-term onsite help and ad-hoc technician visits across Australia and New Zealand.
- [Managed security services](https://www.firstfocus.com.au/services/managed-security/): Managed cybersecurity aligned to ACSC Essential Eight. Includes assessments, uplift programs, monitoring, and ongoing security management.
- [Managed cloud services](https://www.firstfocus.com.au/services/managed-cloud-services/): Cloud design, migration, and management, including backup and disaster recovery across private and public cloud.
- [Managed SharePoint services](https://www.firstfocus.com.au/services/managed-sharepoint-services/): SharePoint and Microsoft 365 governance, compliance, and operations, including policy controls that support safe Copilot use.
- [AI consulting services](https://www.firstfocus.com.au/services/ai-powered-business-solutions/): Secure AI adoption for mid-market businesses with governance, practical use cases, and implementation support.
- [Connectivity](https://www.firstfocus.com.au/services/connectivity/): Business-grade internet and WAN options including MPLS and SD-WAN, designed and managed by a business-only ISP team.
- [Unified communications](https://www.firstfocus.com.au/services/unified-communications/): UCaaS solutions integrating voice, messaging, presence, and conferencing to support hybrid work and simpler collaboration.
- [Software development](https://www.firstfocus.com.au/services/software-development/): Custom web, app, automation, and reporting builds that integrate with existing systems and solve specific business problems.

## Company
- [About us](https://www.firstfocus.com.au/about-us/): Company background, mission, leadership, and how we support mid-market clients.
- [Contact us](https://www.firstfocus.com.au/contact-us/): How to reach sales and support, plus office addresses and phone numbers.
- [Awards and certifications](https://www.firstfocus.com.au/awards-and-certifications/): Overview of major awards and formal certifications that support our service quality and security standards.
- [AI info page](https://www.firstfocus.com.au/ai-info-page/): Official structured information about First Focus for large language models and AI assistants.

## Locations
First Focus has offices across Australia, New Zealand, and The Philippines, with local teams supported by a national service desk.

- [Sydney](https://www.firstfocus.com.au/locations/sydney/)
- [Melbourne](https://www.firstfocus.com.au/locations/melbourne/)
- [Brisbane](https://www.firstfocus.com.au/locations/brisbane/)
- [Adelaide](https://www.firstfocus.com.au/locations/adelaide/)
- [Perth](https://www.firstfocus.com.au/locations/perth/)
- [Canberra](https://www.firstfocus.com.au/locations/canberra/)
- [Newcastle](https://www.firstfocus.com.au/locations/newcastle/)
- [Gold Coast](https://www.firstfocus.com.au/locations/gold-coast/)
- [Auckland](https://www.firstfocus.com.au/locations/auckland/)
- [Manila](https://www.firstfocus.com.au/locations/manila/)

## Blog content
- [Strategic implementation of AI in business](https://www.firstfocus.com.au/insights/strategic-implementation-of-ai-in-business/): Our practical framework for rolling out AI in mid-market organisations, based on First Focus’ internal journey.
- [First Focus recognised in 2025 Channel Partners MSP 501 list](https://www.firstfocus.com.au/insights/first-focus-recognised-in-2025-msp-501-list/): Covers our inclusion in the global MSP 501 and what the ranking measures.
- [First Focus named to Fast 50](https://www.firstfocus.com.au/insights/first-focus-named-to-fast-50/): Explains our recognition as one of Australia’s fastest-growing tech companies and what’s driving that growth.
- [First Focus named top managed service provider in Australia, 8 years running](https://www.firstfocus.com.au/insights/first-focus-named-top-managed-service-provider-in-australia-8-years-running/): Details our continued CloudTango ranking and what it means for clients.