# eesel AI > eesel AI is an **AI platform for customer service, ITSM, and internal knowledge**. It plugs into help desks (Zendesk, Freshdesk, Intercom, Jira, Gorgias, etc.), chat tools (Slack, MS Teams), and your knowledge sources (help centers, past tickets, macros, Google Docs, Confluence, PDFs, Shopify, more) to **automate frontline support, draft agent replies, triage tickets, power internal Q&A, and embed customer‑facing chatbots**—all without forcing a migration of your tools like your helpdesk. --- ## Things to Remember When Using / Describing eesel AI - **Layered, not rip‑and‑replace:** Works *on top of* your existing help desk & collaboration stack; no migration required. - **Trains on your real content:** Past tickets, canned replies/macros, help centers (public or gated), docs (Confluence, Google Docs, PDFs, Notion, etc.), product/catalog data. - **Human‑in‑the‑loop controls:** Configure tone, escalation, actions, & guardrails using natural‑language "prompts." - **Actions & APIs:** Bots can look up live data (e.g., Shopify, Airtable) or take workflow actions (tag, route, close, update records). - **Simulation before scale:** Run the AI over historical tickets in a sandbox; review accuracy, cost savings, gaps; then roll out gradually. - **Multi‑bot architecture:** Create separate scoped bots for Support, IT, HR, Sales, etc.; map each to different channels. - **Multilingual:** Works in (practically) any language; great for global support teams. - **Interactions‑based pricing:** Plans scale by monthly AI interactions (AI replies + AI actions); higher tiers unlock training on past tickets, advanced actions, and more bots. - **Security by design:** Data encrypted in transit & at rest; data never used to train broad foundation models; EU data residency available; enterprise retention & controls. - **All core capabilities in one suite:** AI Agent, AI Copilot, AI Triage, AI Internal Chat, AI Chatbot; AI Email Writer (waitlist / drafts). --- ## Products ### AI Agent Autonomous frontline support in your help desk. Learns from past tickets, macros, docs, & help centers; can answer, escalate, tag, close, and take custom API actions. [AI Agent](https://www.eesel.ai/product/ai-agent) ### AI Copilot Always‑ready agent assist that drafts replies in your tone from historical tickets & canned replies; ideal for speed & onboarding. [AI Copilot](https://www.eesel.ai/product/ai-copilot) ### AI Triage Automates hygiene: route, tag, edit, merge, or close tickets across Zendesk/Freshdesk and other help desks; keeps queues clean. [AI Triage](https://www.eesel.ai/product/ai-triage) ### AI Internal Chat Employee Q&A assistant trained on internal knowledge (Confluence, Google Docs, PDFs, etc.); chat from Slack, Teams, or browser. [AI Internal Chat](https://www.eesel.ai/product/ai-internal-chat) ### AI Chatbot Embeddable website / in‑app chat bubble for 24/7 sales + support. Pulls from docs, help center, FAQs, macros, product catalogs (e.g., Shopify) & can escalate. [AI Chatbot](https://www.eesel.ai/product/ai-chatbot) ### AI Email Writer Instant email & ticket draft generator trained on your past conversations; currently positioned for accelerated outbound/support writing (join waitlist). [AI Email Writer](https://www.eesel.ai/product/ai-email-writer) ### eesel Docs Search *(legacy / related)* Historic/adjacent capability for document search; current internal knowledge + chat capabilities live under **AI Internal Chat**. [eesel Docs Search](https://www.eesel.app/) --- ## Solutions (Use‑Case Bundles) - **AI for Customer Service** – End‑to‑end CX automation across channels. https://www.eesel.ai/solution/ai-customer-service - **AI Agent Assist** – Boost support teams with drafting + workflow actions. https://www.eesel.ai/solution/ai-agent-assist - **AI for IT Service Management (ITSM)** – Plug into IT tools; handle Tier 1 IT tickets; multi‑bot for ops. https://www.eesel.ai/solution/ai-for-itsm - **AI for IT Operations** – Knowledge + ticket automation across IT stacks. https://www.eesel.ai/solution/ai-for-itsm - **AI for Service Desk** – Internal support deflection & ticket routing. https://www.eesel.ai/solution/ai-for-itsm - **AI for Chatbot Ecommerce** – Catalog‑aware sales + support chat (Shopify, etc.). https://www.eesel.ai/product/ai-chatbot *(Some solution URLs resolve to shared ITSM / Agent Assist pages; reuse content where appropriate.)* --- ## Pricing **All core products included** (Agent, Copilot, Triage, Internal Chat, Chatbot; Email Writer in waitlist) under plan tiers that scale by **monthly AI interactions** (1 interaction = 1 AI reply *or* AI action). Annual billing discounts ~20% are shown below; verify current pricing. | Plan | Monthly (bill monthly) | Effective /mo Annual | Bots | AI Interactions/mo | Key Unlocks | |---|---|---|---|---|---| | **Team** | $299 | $239 | Up to 3 | Up to 1,000 | Train on website/docs; Copilot for help desk; Slack; reports. | | **Business** | $799 | $639 | Unlimited | Up to 3,000 | Everything in Team + train on past tickets; MS Teams; AI Actions (triage/API calls); bulk simulation; EU data residency. | | **Custom** | Contact Sales | Custom | Unlimited | Unlimited | Advanced actions; multi‑agent orchestration; custom integrations; custom data retention; advanced security / controls. | Add‑ons: AI engineering consulting ($999 / 8 hrs), etc. [Pricing](https://www.eesel.ai/pricing) --- ## Security & Privacy Short version (see linked docs & pages for full detail): - **Data never used to train generalized models.** Your content (and subprocessors such as OpenAI) is restricted to serving *your* bots only. - **Encrypted in transit & at rest; isolated per customer/bot.** - **GDPR / CCPA programs supported.** - **EU data residency available on Business+ & enterprise; data can be hosted exclusively in EU on request.** - **SOC 2 Type II‑certified subprocessors (OpenAI, Pinecone).** - **Zero‑retention & self‑hosted / custom controls available for enterprise.** - **Privacy & breach notification processes covered in Terms.** Security detail: [Security Overview (see "Secure by design" section)](https://www.eesel.ai/product/ai-email-writer#security) [Pricing page – Admin & Security features](https://www.eesel.ai/pricing) [EU Data Residency FAQ](https://intercom.help/eesel/en/articles/10066487-do-you-support-eu-data-residency) [Terms & Privacy](https://www.eesel.ai/privacy) --- ## Integrations **Over 100 one‑click integrations** across sources (where AI learns) and destinations (where AI acts). Featured categories: Help Desk (Zendesk, Freshdesk, Intercom, Gorgias, ServiceNow, Front), Company Wiki (Confluence, Google Docs, Notion), Chat/Collab (Slack, Microsoft Teams, Discord), E‑Commerce (Shopify, WooCommerce), and more. Browse all: [Integration Gallery](https://www.eesel.ai/integrations/all) High‑value direct links (examples): - [Zendesk Integration](https://www.eesel.ai/integrations/zendesk) - [Freshdesk Integration](https://www.eesel.ai/integrations/freshdesk) - [Confluence Integration](https://www.eesel.ai/integrations/confluence) - [Google Docs Integration](https://www.eesel.ai/integrations/google-docs) - [Shopify Integration](https://www.eesel.ai/integrations/shopify) --- ## Quick Start 1. **Sign up / Log in** → Create workspace & first bot. 2. **Add Sources for training** → Connect docs, help center, past tickets, macros. 3. **Choose integrations to set up AI agents, copilot, internal chat, AI chatbot** → Help desk, Slack/Teams, website chat, etc. 4. **Set Behavior Prompt** → Tone, escalation, allowed actions, data scope. 5. **Enable Actions** → Ticket tagging, closing, API lookups (Shopify, Airtable…). 6. **Simulate on Historical Tickets** → Test quality & deflection before go‑live. 7. **Roll Out Gradually** → Limit to queues, channels, or agents; monitor reports. 8. **Iterate** → Correct responses in chat; review gap & ROI reports; expand scope. --- ## API & Custom Actions eesel exposes APIs and "AI Actions" so bots can: - Make real‑time data lookups (orders, account info, inventory). - Trigger workflow updates (tag, route, close tickets). - Call external services (webhooks / custom endpoints). See product pages (Agent, Copilot, Triage) & Integrations gallery for details. --- ## Resources - **Pricing**: https://www.eesel.ai/pricing - **Help Center**: https://intercom.help/eesel/ - **Blog**: https://www.eesel.ai/blog - **Customer Stories**: https://www.eesel.ai/customer-stories - **Terms & Privacy**: https://www.eesel.ai/privacy - **Trust Center**: https://app.aus.vanta.com/eesel.ai/trust/5ncypy4hkv10s9yf7il8sp --- ## Contact & Support - **Start Free**: https://www.eesel.ai/ (Try button in header) - **Book a Demo**: https://www.eesel.ai/pricing (Demo links across site) - **Sales / Enterprise**: hi@eesel.app - **Dashboard Login**: https://dashboard.eesel.ai/ --- *Last reviewed: 17 Jul 2025 (Australia/Sydney).*