# DoubleTick

> The Operating System for WhatsApp at Scale

DoubleTick is a WhatsApp Business API platform by QuickSell that helps businesses centralize conversations, automate customer engagement, and scale sales across multiple WhatsApp numbers from a single dashboard.

## Key Facts

- Official WhatsApp Business API provider
- Emerging Meta Technology Partner of the Year
- 4.8/5 rating on G2 Reviews
- ISO 27001 certified, GDPR compliant
- Available on Web, Android, iOS, Windows, Mac
- Founded by Deepak Bhagchandnani

## Core Features

### Unified Team Inbox
Centralize every WhatsApp number, department, and conversation into one secure command center with role-based access, internal notes, and real-time collaboration.

### Bulk Messaging & Broadcasting
Send personalized WhatsApp campaigns to thousands of contacts at once with audience segmentation, scheduling, and real-time delivery analytics.

### No-Code Chatbot Builder
Build automated conversation flows that answer FAQs, qualify leads, route chats, and trigger drip campaigns — no coding required.

### AI Agents
Deploy intelligent AI agents that handle complex customer queries autonomously, summarize conversations, and auto-tag contacts with custom fields.

### Analytics & Reporting
Track message delivery, response times, agent performance, and campaign ROI with real-time dashboards and SLA tracking.

### CRM Integrations
Native integrations with Salesforce, HubSpot, Zoho, Shopify, Google Sheets, Zapier, Pabbly, Tally, Bitrix24, and more.

### Enterprise Governance
Multi-level team hierarchy, audit trails, conversation compliance monitoring, and centralized governance across all WhatsApp numbers.

## Use Cases

- **Sales Teams**: Lead qualification, nurturing, and conversion via WhatsApp
- **Customer Support**: Automated ticket routing, AI-assisted responses, SLA tracking
- **Marketing**: Broadcast campaigns, click-to-WhatsApp ads, retargeting
- **E-commerce**: Order notifications, catalog sharing, abandoned cart recovery
- **Post-Sales**: Onboarding flows, feedback collection, loyalty engagement

## Industries Served

Retail, E-commerce, Financial Services, Education, Healthcare, Real Estate, Hospitality, D2C Brands, B2B SaaS

## Pricing

Visit https://doubletick.io/pricing for current plans (Starter, Pro, Enterprise).

## Contact

- Sales: sales@doubletick.io
- Support: support@doubletick.io
- Book a demo: https://doubletick.io/book-demo
- Website: https://doubletick.io

## Social

- LinkedIn: https://www.linkedin.com/company/doubletickcx/
- Instagram: https://www.instagram.com/doubletick.io/
- Facebook: https://www.facebook.com/profile.php?id=100086773043976
- YouTube: https://www.youtube.com/@doubletickcrm