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\f0\fs18 \cf2 \cb3 \expnd0\expndtw0\kerning0
\outl0\strokewidth0 \strokec4 # Conduit\
\
> AI agents that automate and manage customer conversations over text and voice\
\
Conduit is an AI-native customer service and sales platform that helps businesses automate support operations while maintaining quality. Built for teams managing high-volume customer communication, Conduit combines conversational AI agents, unified inbox management, and workflow automation to handle everything from simple inquiries to complex multi-step processes.\
\
Key features and benefits:\
- Automate 65-90% of customer conversations with AI agents trained on your knowledge base\
- Unified inbox that consolidates text, voice, email, WhatsApp, and chat into one platform\
- Voice AI agents that handle inbound calls 24/7 with human-like conversation\
- Conversational workflows that orchestrate complex, multi-step interactions automatically\
- Built-in knowledge base syncing with external sources (Notion, Google Drive, Shopify, PMS systems)\
- SOC 2 Type II and HIPAA-compliant security for enterprise-grade data protection\
- Real-time AI insights and reporting to monitor automation performance\
- Seamless human handoff when AI reaches its limits\
\
## Features\
\
- [AI Agents](https://conduit.ai/): Production-ready AI agents that learn, adapt, and gain new tools like team members\
- [Unified Inbox](https://conduit.ai/): AI-native inbox where automation ends and human control begins - teach AI natively\
- [Voice AI](https://conduit.ai/): Human-like voice agents that handle calls, qualify leads, and support customers 24/7\
- [Conversational Workflows](https://conduit.ai/): Orchestrate multi-step, complex conversations across multiple channels\
- [Knowledge Base Syncing](https://conduit.ai/): Integrate external knowledge sources with regular sync schedules\
- [Custom Tools](https://conduit.ai/): Give AI agents tools to handle tasks and retrieve data from external systems\
- [Stress Test Scenarios](https://conduit.ai/): Simulate conversations before going live to ensure quality\
- [Reporting & Insights](https://conduit.ai/): AI-powered analytics to monitor, evaluate, and optimize conversations\
- [Policy Compliance](https://conduit.ai/): Ensure AI reliably follows multi-step SOPs and protects sensitive data\
- [Conversational Context](https://conduit.ai/): Aggregate all communications into unified threads for complete context\
\
## Integrations\
\
- [Twilio](https://conduit.ai/integrations): Phone and SMS integration\
- [WhatsApp Business](https://docs.conduit.ai/setting-up-conduit/connect-whatsapp): Direct WhatsApp messaging\
- [Email](https://docs.conduit.ai/setting-up-conduit/connect-email): Email channel integration\
- [Slack](https://docs.conduit.ai/setting-up-conduit/connect-slack): Team notifications and collaboration\
- [Notion](https://conduit.ai/integrations): Knowledge base syncing\
- [Google Drive](https://conduit.ai/integrations): Document and knowledge syncing\
- [Shopify](https://conduit.ai/integrations): E-commerce order management\
- [Salesforce](https://conduit.ai/integrations): CRM integration\
- [Airbnb](https://conduit.ai/integrations): Property management for STR\
- [Guesty](https://conduit.ai/integrations): Vacation rental management\
- [HighLevel](https://conduit.ai/integrations): Marketing automation platform\
\
## Industries\
\
- [Short-Term Rentals (STR)](https://conduit.ai/industry/hospitality): Automate guest communication for vacation rentals\
- [Hotels](https://conduit.ai/industry/hotels): Manage hotel guest inquiries and support\
- [Multi-Family Housing](https://conduit.ai/industry/housing): Streamline resident communication\
- [E-Commerce](https://conduit.ai/industry/e-commerce): Handle customer support for online stores\
- [Home Services](https://conduit.ai/industry/home-services): Manage service requests and scheduling\
- [Banking & Fintech](https://conduit.ai/industry/banking-and-fintech): Secure customer support for financial services\
- [Law Firms](https://conduit.ai/industry/law-firms): Client communication and intake automation\
- [Insurance](https://conduit.ai/industry/insurance): Policy inquiries and claims support\
- [Lenders](https://conduit.ai/industry/lenders): Loan application and customer service automation\
- [Marketplaces](https://conduit.ai/industry/marketplaces): Multi-sided platform communication\
\
## Resources\
\
- [Documentation](https://docs.conduit.ai/): Complete setup guides, API reference, and best practices\
- [Product Tour](https://conduit.ai/product-tour): Interactive walkthrough of Conduit's capabilities\
- [Case Studies](https://conduit.ai/customers): Real results from companies using Conduit\
- [Blog](https://conduit.ai/blog): AI automation insights, industry trends, and product updates\
- [Changelog](https://conduit.ai/changelog): Latest product updates and feature releases\
- [Support](https://conduit.ai/support): Get help from the Conduit team\
- [API Documentation](https://docs.conduit.ai/): Developer resources and integration guides\
\
## Getting Started\
\
- [Book a Demo](https://conduit.ai/book-demo): See Conduit in action with a personalized walkthrough\
- [Calculate ROI](https://conduit.ai/roi-calculator): Estimate cost savings and efficiency gains\
- [Pricing](https://conduit.ai/book-demo): Contact sales for custom pricing based on your needs\
- [Agency Partners](https://conduit.ai/agency): Partner program for agencies and consultants\
\
## Compare\
\
- [Conduit vs Intercom](https://conduit.ai/case-studies/bocobay): Why teams migrate from Intercom\
- [Conduit vs Front](https://conduit.ai/customers): Front migration case studies\
- [Conduit vs Freshdesk](https://conduit.ai/customers): Freshdesk alternative\
- [Conduit vs Zendesk](https://conduit.ai/): Traditional helpdesk vs AI-native platform\
- [Conduit vs Akia](https://conduit.ai/customers): Hospitality-specific comparison\
\
## Company\
\
- [About Conduit](https://conduit.ai/company): Mission, team, and company background\
- [Careers](https://www.ycombinator.com/companies/conduit-ai/jobs): Join the team building the future of customer service\
- [Security & Compliance](https://conduit.ai/): SOC 2 Type II and HIPAA compliance details\
- [Contact](mailto:support@conduit.ai): Get in touch with the Conduit team
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